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All 168 Chicago hotels

The Westin Chicago River North

4.0 of 5 Hotel   |   320 N. Dearborn Ave., Chicago, IL 60610 (Near North Side)
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86%
Ranked #39 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
CSS Berkeley, California
  • Reviews (1,048)
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1,048 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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Berkeley, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I am so impressed with Sam Guiragossian, the Westin Workout Manager. He really went above and beyond with me. While working out, I felt some pain in my hamstring. I asked Sam about it and he helped me understand the problem, stretched and rolled me out, showed me website for devices that might help, and even gave me a PVC... More

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Georgia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were on the 7th floor. The room was a standard one. The bed was most comfortable...a king. The room was clean and kept clean each day. The Westin North is near shopping (Nordstroms and Nordstroms Rack, Macy's and H & M). I took a cab to the ART INSTITUTE, but walked back and shopped along the way. The Westin... More

Was this review helpful? Yes 1
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Starflight, Thank you for sharing your recent experience with us. I'm delighted to haer you had such a great time during your recent Chicago retreat and it sounds like you were able to see quite a bit of what Chicago has to offer! We also appreciate the feedback you've provided to us about your recent stay and we always... More

indiana
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed at the Westin for a recent business conference; my review compares this experience with other downtown Chicago hotels where we've stayed. The location is great, right on the Chicago River and an easy walk to most attractions downtown. The front desk check-in was prompt and efficient. The room was pretty and included nice amenities: a seating area, desk,... More

Was this review helpful? Yes 2
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello coneycoot, Thank you for taking the time to share the gift of feedback with us regarding your recent visit. I'm happy to hear that you found the accommodations at or above your expectations but certainly disappointed to hear of some of the things you encountered while you were here. I'd love to connect with you personally about your recent... More

Columbus, Ohio
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Well.....let me first start out by saying....James, (Concierge) you are the man. He was very helpful & knowledgeable about the city in guiding me around. I had a list of places to go and he navigated me around wonderfully. I wasted no time and spent each moment & minute, wisely. Also, after speaking with James, we discovered our taste in... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello 333Tracy, Thank you for taking the time to share this wonderful note and kind words for James. I'm truly delighted to hear that he was able to make a connection with you and have such a positive impact on your recent stay. it was a pleasure to be your home away from home during your recent Chicago escape, and... More

Bloomington, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of the Westin River North was great. My husband and I could easily navigate around the city to various attractions with only about a 5 minute taxi ride or 20 minute walk. The staff was generally friendly and accomodating. They kindly satisfied our request to check in several hours early. Also, we were quite happy with the low... More

Was this review helpful? Yes 3
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Lydia W, Thank you for taking the time to share the gift of feedback with us. I'm delighted to hear that overall your stay was pleasant and we were able to respond quickly to your requests, however I'm certainly disappointed that we were unable to arrange your requests for you prior to arrival. We pride ourselves on our service... More

Avon Lake, Ohio
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

WESTIN CHICAGO RIVER NORTH HOTEL Ideally located .. Upon arrival, the porters makes you feel safe and at home, delivered your luggage to your room and park your car. Perhaps a distinctive feature of a Westin hotel… the lobby is not adequately spacious and not well lighted on the entrance until you get to the reception desk. With no sofas... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello niki9621, Thank you for sharing your recent experience and such detailed feedback with us as well as the Tripadvisor community. I’m delighted to hear that you had such an enjoyable time during your recent stay and that our team was able to play a large part in that. The next time you choose to escape to Chicago we hope... More

Chesterfield, Virginia, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town for son's wedding and The Westin Chicago River North was on the wedding website as a choice to stay. Everyone at the front desk, door and the Concierge were wonderful and helped us in every way possible. We asked for and received great suggestions for places to eat (Eggsperience for breakfast, Mother Hubbards for our Chicago... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Wendy E, Thank you for sharing your recent experience with us! I'm delighted to hear that we were able to accommodate that early check-in for you. It's great to hear that not only was our team able to make helpful recommendations but that you were able to take in many of the great sights, sounds, and tastes of Chicago... More

Newport Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My first choice in Chicago hotels is Westin Chicago River North. The front desk goes out of their way to help you...including Alex who helped me get printed pages for a presentation at 2 a.m....weather delay and lost luggage created a huge problem from which he saved me. And Sam the Westin Workout manager is top notch. I'd feel bad... More

Was this review helpful? Yes 1
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Stacy S, Thank you for taking the time to share this wonderful note with us. It's delightful to hear that both Alex and Sam were able to have such a positive impact on your recent stay and ensure that you were comfortable and taken care of while you were here with us. We're truly proud to be called your... More

delhi
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In general the rooms are good and spacious. My only complaint is that Bar is right in the lobby and you can hear noises in room till very late in the night. All rooms are connected with a main lobby so you may not avoid it. Overall, not a bad hotel to stay

Was this review helpful? Yes
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Vineet A, Thank you for taking the time to share your recent experience with us. We truly appreciate the feedback you've provided and I'm deeply apologetic if noise from the Hana Lounge disturbed your sleep. I am however delighted to see that you did overall enjoy your stay and we look forward to welcoming you back in the future!... More

Chapel Hill, North Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel in a great location. Was packed with convention-goers. Good bar and nice rooms. No complaints except that the front desk "lost" an important package and our company suffered some consequences from it. Oh well. Otherwise it was a great hotel.

Was this review helpful? Yes
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Amber D, Thank you for taking the time to share your recent experience with us. I’m delighted to hear that overall, your stay was enjoyable and that you had kind words to share. I'm very sorry to hear about the missing package and certainly any repercussions that came from this. Although you've departed the hotel and may no longer... More

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Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Chicago River North 4*
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#24 Luxury Hotel in Chicago #31 Business Hotel in Chicago #34 Romantic Hotel in Chicago #49 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
Number of rooms
424

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