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The Westin Chicago River North

#40 of 177 Hotels in Chicago
Certificate of Excellence
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320 N. Dearborn Ave., Chicago, IL 60610
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The Westin Chicago River North
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The Westin Chicago River North
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1,282 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lancashire, England
Contributor
14 reviews 14 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 4 nights in May. Firstly it is in a great location for a trip to Chicago. We overlooked the river and found all the sights within walking distance. Our room was very well appointed and clean. All the staff we encountered we polite and helpful. We used the bar and had breakfast, both were prices you... More 

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Stevens Point, Wisconsin
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Best location! Beautiful room! Close to everything; Harry Carays, Sullivan's ( great jazz music), house of Blues, Michigan Avenue. Parking is steep, so you may want to check some other parking options. Will return the next time visiting Chicago.

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good afternoon sandy1111_12, I am so happy that we will get the chance to welcome you back for any future travels to the Windy City. On behalf of myself and our team, thank you for being our guest! Please feel free to email me prior to any future travels to downtown Chicago so we can ensure a flawless stay for... More 

midland
Top Contributor
134 reviews 134 reviews
20 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

went to the Westin because of wife's conference. it is very well located and a nice place to stay. we were very comfortable with the amenities and the staff was gracious and knowledgeable. we did have a little trouble getting served in the bar area and didn't eat there so I can't review that part but when the worst part... More 

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Brianna D, Wesin Experience Specialist at The Westin Chicago River North, responded to this review

Hello aggietraveler76, Thank you so much for taking the time to share your experience of your time at The Westin Chicago River North! I am delighted in knowing that you were able to enjoy a renewing stay with us during your wife's conference. We hope to see you again! Be Well, Brianna DeJesus More 

Byron Center, Michigan
Top Contributor
76 reviews 76 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

They have completed very nice upgrades as advertised but I was disappointed by the bathrooms. The drain in the shower was plugged and I had to take a shower in standing water, which is gross. The sink drain needed to be replaced during the renovation because it is quite rusty. The makeup mirror was improperly installed and ready to fall... More 

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good evening mrsadiaz, I truly regret to hear that your escape with us fell short of any expectations you may have, as all of our team members strive to provide flawless experiences for those who stay with us. I certainly appreciate the gift of feedback you have given us, and like any feedback I receive I will make sure that... More 

Top Contributor
76 reviews 76 reviews
27 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Can't really fault this hotel as a base to visit Chicago. Super central, great rooms, good breakfast, helpful staff & a very enjoyable stay. Three night stay during a business trip but the location was so good it enabled me to also take advantage of the trip to view the city.

Was this review helpful? Yes 2
Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Hello Ruaolmos, I am delighted in knowing that you found the accommodations at The Westin Chicago River North to your liking during your time with us. Thank you kindly for choosing to renew with us! We hope to see you once again soon. Be Well, Brianna DeJesus More 

Oshawa
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I recently spent a long weekend in Chicago (celebrating our 40th Anniversary!) at the Westin Chicago River North and would highly recommend this hotel to anyone who wants to be in a central location on the Chicago River! In particular, the Chief Concierge Lisa Treacy was most helpful in assisting us to see everything Chicago has to... More 

Was this review helpful? Yes 1
Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Greetings CathieOshawa, On behalf of our entire team, Happy 40th Anniversary! We are honored you chose the Westin Chicago River North to spend your special getaway at. Lisa Treacy is a true asset to our team- we are very lucky to have such a gracious and knowledgeable individual as our Chef Concierge. I will make sure to share that her... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We had the chance to get away for Mother's Day weekend and picked this beautiful hotel for our stay. Everything about this hotel is top notch. Our suite was amazing--clean, stylishly decorated and large. We had awesome views of Chicago from the 18th floor. Every staff member we encountered was friendly, knowledgable and professional. Food from room service and at... More 

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good evening roschico, Thank you so much for your kind review of our hotel! I am so happy to see that you had a wonderful Mothers Day, which is much deserved. Our staff members were delighted to have you as our guest, and we sincerely hope to see you once again for any future travels to Chicago! Be Well, Brianna... More 

Bow, New Hampshire
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff is excellent and pays very close attention to serving your needs. Please be sure to introduce yourself to Sam, the workout Manager, who will treat you to a customized workout while you are staying at the hotel. I've never had a staff member in a hotel gym devote so much time helping me have a great workout and... More 

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Hello Kelly G, Sam will be delighted to see his name mentioned in your review! He is an asset to our team, and truly embodies what it means to create a "home away from home" experience for our guests looking to move well throughout their time with us. I hope we get the chance to greet you once again for... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff were extremely friendly from the start. Extremely courteous valet parking team that helped with all my luggage. The front desk answered all my questions and even helped me find my room since I had a couple kids with. The room overlooked the river and provided an exciting view of the bridges in the River North area. Excellent gym,... More 

Was this review helpful? Yes
Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Greetings Edward2002, It makes me so happy in knowing that our team members were all available make your time with us memorable. All of our staff works diligently to provide the stellar level of service which is expected when choosing to renew at any Westin property. Our on-site guest amenities have been updated to give those who choose to stay... More 

Janesville, Wisconsin
Contributor
20 reviews 20 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved our stay at the Westin Chicago River North. The room was a great size with amazing views and the hotel staff were friendly and very helpful. Our room was also recently remodeled. We can't wait to stay again!

Was this review helpful? Yes
Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Hello Tabatha J, I am delighted to see that you were able to enjoy your stay with us! Our attentive team members do that they can to ensure all of our guests depart our property feeling at their best. I am also pleased you enjoyed our recently refreshed guest accommodations. We certainly look forward to having you as our guest... More 

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