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The Westin Chicago River North

4.0 of 5 320 N. Dearborn Ave., Chicago, IL 60610
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The Westin Chicago River North
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The Westin Chicago River North
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1,163 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Top Contributor
95 reviews 95 reviews
59 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here early november for a day. I've always been hesitant to stay at this hotel due to the 14 USD charge for internet. I stay away from hotels that charge for internet coz I feel that should come as part of the rate. This hotel used to be a 4 star in hotwire but recently it was upgraded to... More 

Was this review helpful? Yes 1
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Hello AlexRobin, It is always very much appreciated when a guest gives feedback such as yours. Thank you for all of your kind words, and I am so happy to see that you were able to enjoy our location as well as our guest rooms. Francisco is a highy valued member of our team, and please know that I have... More 

Grand Haven, Michigan
Contributor
20 reviews 20 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed for one night only on business and found this to be a quality hotel. Please know that the hotel is undergoing renovation on the upper floors. My first room assignment had a drilling noise, so I went to the front desk and they reassigned me to a lower floor. I had no additional problems with renovation noise. The... More 

Was this review helpful? Yes
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon Jay B, I want to thank you for your kind review regarding your stay. Though I am saddened to hear that you were initially disturbed by the noise from our renovation, it is nice to see that our staff was able to quickly find you a quieter room for the duration of your stay with us. I sincerely... More 

Chicago, Illinois
Top Contributor
124 reviews 124 reviews
102 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This was my first stay at the Westin River North. The location is ok as it's not near the shopping area but could be an option for those needing to be in the loop area for business. When I checked in I asked if any upgrades were available and without even pressing a key I was told no, there weren't.... More 

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Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon TravelinLeather, I have read through all of your comments and please know how truly apologetic I am to see that your first stay with us was not the renewing service that we pride ourselves on providing to each and every one of our guests who pass through our front doors. Our rennovation has just currently begun two weeks... More 

Wakefield, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The Westin Chicago River North is in an excellent location and we walked a short distance to and from the hotel from the EL. We were able to access every activity on foot from this comfortable, well equipped and clean hotel. Lisa Treacy is a topnotch concierge with a complete knowledge of all parts of the city. She recommended Davanti's... More 

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Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Hello Sally S, It sounds like Lisa was able to guide you to a few of the local gems we have in the River North area! Davanti and Protein Bar are two of my personal favorites, so I am happy to see you were able to enjoy them both during your stay. Lisa is a truly wonderful concierge, and we... More 

Vineland, New Jersey, United States
1 review
5 of 5 stars Reviewed 1 week ago

Can't say enough great things about this hotel! Staff very helpful (especially Lisa Treacy our concierge and Avalon who helped with booking our large # of guests!!). Location is ideal.The lobby was great for gathering with our guest for cocktails and light fair. The rooms were very comfortable too. We will definitely stay here again! Do not hesitate , you... More 

Was this review helpful? Yes
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon j0b73, Wow! Please know how truly rewarding it is to see when we are able to go above and beyond for our guests, especially those who have joined us in order to celebrate a memorable occasion such as yours! Lisa and Avalon are both highly valued members of our Westin team, and I will make sure to share... More 

Chicago, Illinois
1 review
3 of 5 stars Reviewed 1 week ago

Great location but hotel is getting tired and in desperate need of an update. Lighting and outlets are bad for business travel. Good news is that they have already started a complete renovation of all the rooms that is going to take 3-4 months to complete (long overdue). The reason to go here is to meet Sam, the personal fitness... More 

Was this review helpful? Yes
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Hello deanfromTX, Our room rennovation is currently underway and we are so excited to show you what we have in store for our new look! Throughout the past few months we have taken all of our guests comments into consideration regarding what exactly they would like to see incorporated into our new guest accomodations, and two of the items you... More 

Hobart, Indiana, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great location for the christkindle Market and downtown shopping but yet far enough away from the major hustle and bustle. The hotel staff were very gracious and the atmosphere of the hotel was relaxing and comforting. Really enjoyed the complimentary hot cocoa with marshmallows and candy canes!!

Was this review helpful? Yes
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Hello Diane S, Your trip sounded like the perfect way wind down, and get excited for the holidays! I am so happy to hear you enjoyed the hot chocolate and candy canes in our lobby- it is my favorite new addition that we have added this season to make our guests experience as festive as possible right from the get... More 

Illinois
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Attended a conference at the Westin and reserved one of the block of rooms offered. We had attended the same meeting at this hotel two years ago, but at that time we had reserved our room at the Radisson Blu and took a cab. This year we opted to stay on site for convenience. The location was nice and we... More 

Was this review helpful? Yes 2
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon Cheryle W, I would truly like to thank you for all of the comments you have given us pertaining to your recent stay. Please know that all of your comments have been taken into consideration and addressed with our staff members, as it is our highest level of priority to provide the highest level of customer service during... More 

fort collins, co
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Room was very clean, comfortable and quiet! Walls are thick and had killer view of Chicago river. Bed was very nice with good sheets and pillows. Staff was very friendly and helpful. They had excellent complimentary coffee with light snacks in the lobby. Close to everything. Will definitely stay here every trip to Chicago.

Was this review helpful? Yes
Brianna D, Westin Experience Specialist/Socia Media Coordinator at The Westin Chicago River North, responded to this review

Hello 12travelfar, So happy to hear that from our staff to our room accomodations, you were able to enjoy a refreshing stay with us! The view of the Chicago river is truly breathtaking, and personally one of my favorite views at the hotel. Also, thank you for letting us know how much you enjoyed the coffee in the mornings- I... More 

Halifax
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very enjoyable stay. Hotel feels slightly dated but well maintained and very friendly staff. We love the location right on the river and in the River North area. Quick run to the lake, lots of art galleries nearby, great restaurants and bars within a few blocks. Have to give special kudos to the concierge, Lisa. She really knows her stuff,... More 

Was this review helpful? Yes
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon VJM02, Our location in River North is close to many great Chicago landmarks, including shopping, dining, and galleries all conveniently located within short walking distances outside of our front doors. It truly looks like you were able to do lots of exploring in the area! I am glad Lisa was there to assist you with navigating through just... More 

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Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Chicago River North 4*
Number of rooms: 424
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#27 Luxury Hotel in Chicago
#31 Business Hotel in Chicago
#32 Romantic Hotel in Chicago
#59 Family Hotel in Chicago

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