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The Westin Chicago River North

4.0 of 5 320 N. Dearborn Ave., Chicago, IL 60610
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The Westin Chicago River North
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The Westin Chicago River North
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1,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McKinney
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was in Chicago for Zn expo and stayed at the Westin. Awesome room and great bed . Service was above excellent . Tip: you can rent new balance workout shoes and gear for $5!!! Close distance to great shops and restaurants. Will stay again when in Chicago .

Was this review helpful? Yes
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel all around. Wonderful staff, very clean, and simply a great area to be in when visiting Chicago. I have stayed at most hotels in Chicago and this is one of the best for work. Network internet is free, wifi is chargeable. Comfortable and spacious rooms.

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1 review
4 of 5 stars Reviewed 4 days ago NEW

Sam the gym supervisor / manager was an enormous help and really went out of his way to help me out with my training program, totally beyond the call of duty. Room service food was excellent, great breakfasts and sushi. Brilliant location right on the river. Rooms probably need a little modernising (bathrooms), and heating was loud in my room... More 

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Eau Claire, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago NEW

We recently had three rooms for the weekend at the Westin River North. The hotel recently underwent a renovation with their rooms and we were able to experience the fantastic job they did on the renovation. Executive Lounge was a perfect place to gather and relax. Brianna and Katelyn at the front desk provided us with superior service and met... More 

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San Francisco, California
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall, I thought that the hotel does a competent job serving business customers: 1) the free wifi is super fast 2) the room is spacious and classically designed 3) the minibar was well stocked. That being said, I spent *a lot* of time in the room and got a full view of all the shortcomings of the hotel. Here are... More 

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Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is very nice with a great lobby area. We stayed here for a night out in the city, and there are tons of restaurants and bars within a short walk. It is a nice Westin hotel that is clean and well maintained. Would stay here again.

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Location and rooms are a strong point. However, I find the front desk staff very lackluster. Even though I have always been upgraded because of my gold status, I never felt that the staff really cares. I, also resent the fact that my amenity is free Internet. It should be given automatically and the choice for the free elite amenity... More 

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Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon Dineriffic, Thank you for taking the time to provide us with the gift of feedback. I want to assure you that the needs of each and every one of our guests who choose to stay with us are highly prioritized by not only myself, but by the rest of my team as well- especially those of our loyal... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at the Westin Chicago River North on many occasions. The staff always greats me with a friendly smile and their service and dedication is extraordinary. Great location. The Westin Chicago River North is my hotel of choice while in Chicago.

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Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Hello John K, As one of our frequent guests, I wanted to take a moment to thank you for choosing to stay with us at The Westin Chicago River North time and time again. Our team is dedicated to providing the highest level of service, and we look forward to greeting you again for your next stay! Please email me... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I lived in Chicago for 6 years and moved away in the spring of 2014. Me, my wife and 2 toddlers came back for a weekend visit in September 2014. I emailed the GM ahead of time to let him know we were coming back to our beloved city and wanted to have a good experience, with a potential suite... More 

Was this review helpful? Yes 1
Brianna D, Westin Experience Specialist/ Social Media Coordinator at The Westin Chicago River North, responded to this review

Good afternoon Satyan M, It is truly rewarding to read about guest experiences such as yours. Our entire team shares the same goal of providing our guests with only the best and most personalized service that we can offer. I will share your kind words with our team, and please know that we are looking forward to having you as... More 

Hennepin, Illinois
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was much better than expected. As I sad, the bed was beyond comfortable, warm, cozy...just what a needed to really rest and relax. The staff was friendly, the drinks were good and restaurants were close by! Will definitely stay here again!

Was this review helpful? Yes 1
Brianna D, Westin Experience Specialist/Social Media Coordinator at The Westin Chicago River North, responded to this review

Hello Debbiebuff, Our signature Westin Heavenly Beds are known for providing all our guests with a renewing sleep, and it looks like in your case they truly lived up to the hype! We hope to see you once again for yet another wonderful Westin stay, and I thank you for choosing us for your getaway to Chicago. Warm Regards, Brianna... More 

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Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Chicago River North 4*
Number of rooms: 424
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#26 Luxury Hotel in Chicago
#31 Business Hotel in Chicago
#38 Romantic Hotel in Chicago
#59 Family Hotel in Chicago

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