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All 167 Chicago hotels

The Westin Chicago River North

4.0 of 5 Hotel   |   320 N. Dearborn Ave., Chicago, IL 60610 (Near North Side)
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The Westin Chicago River North

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Ranked #38 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
SiestaGirl59 Cardiff, United Kingdom
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was our second stay at the Westin River North. However, we're not sure we will stay a third time. The good stuff - The location is excellent; The staff are all pleasant, friendly, helpful; the beds are comfy. The not so good stuff - Westin still insist on charging a whopping $15 a day for WiFi in your room.... More

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Portland, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Let me preface this review by stating that I did not actually stay at the hotel. My boyfriend stayed at the hotel for work. Before he arrived, I emailed that hotel and requested a surprise of chocolate covered strawberries in his room upon arrival. I faxed credit card authorization and was assured that all was in place. I even provided... More

Was this review helpful? Yes 2
DuPage County, IL
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

The Westin was one of two hotels with blocked rooms for a wedding held last weekend. We reserved a room at the 'special rate' almost two months ago. My best friend came in from MI and we were looking forward to a girl's weekend in the city. Check-in time was 3 p.m., the wedding, at a venue 15 minutes away... More

Was this review helpful? Yes 2
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Momski54, Thank you for taking the time to share your recent experience and the gift of feedback with us. On behalf of the entire team here at The Westin Chicago River North I would like to personally and sincerely apologize for this recent experience. This is certainly not the level of service that we aspire to provide, and seeing... More

New York City, New York
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel. I came here with my husband for a quick trip. The staff at the front desk was nice and friendly and the room was clean, and had great views of the city. It is easy to get to and from O'Hare Airport. I like that The Westin has a green initative which is if you... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Taramarievan22, Thank you for taking the time out of your busy schedule to share your recent experience. I’m delighted to hear that you had such a refreshing visit, and that our team was able to play a memorable part in that. We look forward to welcoming you back for your next Chicago escape! Be well, Bryan W. More

New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I was here in February for a business trip and had had booked this one by mistake. I mistakenly thought they had the Shula's onsite, and was close to Michigan Ave (that was the Sheraton also a good sister property) It was one of the best mistakes I have made in a long time. The staff is warm, friendly and... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Fula97, Thank you for taking the time to share yours and your colleague's recent experience with us. It was truly our pleasure to have you as our guests and to be able to assist your colleague in her time of need. Our team is incredibly passionate about our guests and the experiences they have while staying with us, and... More

Pacific Beach, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came to Chicago a few days earlier to my business trip to enjoy the sights and take in the culture. I usually and try to stick with Starwood Hotels since I do the majority of my business trips with them. I found this hotel exactly what I expected, roughly all Westin hotels are similar in their quality (at least... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello pennccrn , Thank you for sharing this wonderfully detailed review of your recent stay. I’m delighted to hear that the Heavenly Bed, Westin Workout, and our staff were able to truly surprise and delight during your recent Chicago escape. We truly appreciate your loyalty to not only Starwood but The Westin Chicago River North and look forward to welcoming... More

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Spent the weekend here with my wife and several other couples. I was particularly pleased with the friendly and accommodating staff working in the valet, front desk, room-service and wait staff at the lobby bar. The room was very clean and comfortable. The view on the river side was wonderful day and night. We even got to see a helicopter... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello travelingDan2014, We truly appreciate the kind words you've shared and I'm delighted to hear that your recent stay was so memorable and refreshing. It was a pleasure to have you and your friends join us here for a weekend, and we eagerly await your return! Be well, Bryan W.   More

New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

The facilities at Westin Workout are one of the predominant reasons that I choose to stay at River North every week. Sam G. Is so incredibly accommodating and helps tailor workouts specific to each person. I look forward to my visits because of my personal training sessions with Sam who helps me not only aim to achieve my fitness goals... More

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Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Zayan P, Thank you for sharing this wonderful note and your kind words for Sam. We're proud to be your home away from home while you're in Chicago each week and I'm certainly happy to see that Sam is able to play a large part in not only your stay with us but also your wellness goals. We look... More

Chicago, Illinois
Top Contributor
283 reviews 283 reviews
31 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Easy walk from the train and what a joy to stay at! It is a great location and a super value in Chicago. Inspired: entire staff was excellent Service: front desk team was friendly and informative Atmosphere: high end yet relaxed Return: absolutely Purchased: via Hotwire

Was this review helpful? Yes 1
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello 275GTS, Thank you for taking the time to share your thoughts on your recent stay. It was a pleasure to have you as our guest and I’m delighted to hear that you had enjoyed your stay so much and plan on returning. We look forward to seeing you many more times in the future! Be well, Bryan W. More

San Francisco, California
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Spent two days here at Westin for business trip. I requested a river view online and I did get it! Very nice view. Room was clean and nice. Love the marble bathroom design. It's also very convenient to walk to surrounding restaurants and shops. Staffs here are all very nice as well!

Was this review helpful? Yes 1
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello sukitty_SF, Thank you for sharing this wonderful note. I'm delighted to hear that your recent stay was so renewing and I certainly hope that this is only the first of many! Be well, Bryan W.   More

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Additional Information about The Westin Chicago River North

Also Known As:
The Westin Chicago River North Hotel Chicago
The Westin Chicago River North Hotel
Westin Chicago River North
Westin Chicago
Chicago Westin
Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Luxury Hotel in Chicago
#28 Romantic Hotel in Chicago
#30 Business Hotel in Chicago
#38 Spa Hotel in Chicago
#46 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Chicago River North 4*
Official Description (provided by the hotel):
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 
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