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The Westin Chicago River North

#45 of 182 Hotels in Chicago
Certificate of Excellence
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320 N. Dearborn Ave., Chicago, IL 60610
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Breakfast for 2 Included
1 room 1 adult
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The Westin Chicago River North
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1,507 Reviews from our TripAdvisor Community

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Costa Rica
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have stayed here many times. We have NEVER have had a noise problem even when they are 100% booked! My husband and I always stay at Westin's because of this. We like the location of this hotel because it's near shops, resturants, etc. The free breakfast and cocktail hour is a plus!

Helpful?
Thank Kaitlin J
Westport, Connecticut
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This was my 4th stay at this hotel, and everything was great...check in, the room, terrific bed and linens, and the staff is very friendly and helpful. I travel a lot and look forward to staying here as everything is always great. Another benefit is that there are a lot of wonderful restaurants right in the neighborhood which is so... More 

Helpful?
Thank smsmsm
San Francisco, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

The rooms were cozy and comfortable. The highlight of my most recent stay was Sam, the workout manager. He was phenomenal trainer with an incredible personality. Super attentive and always a cheery sight in the morning.

Helpful?
Thank Kj S
Esher, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having just arrived from the Waldorf Astoria in New York (outdated rooms, miserable staff), the Westin was a refreshing change. Large, modern and well-appointed rooms, excellent gym, good (and reasonably priced) breakfast. I particularly appreciated the complimentary fresh lemon and honey sent up by the front desk as I had a cold!

Helpful?
1 Thank Ian F
Emily B, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Greetings Ian F, I am happy to see that your time with us was everything our team strives to create for each and every one of our guests- a flawless experience, from start to finish. Our team would be delighted to see you return once again! Please think of us for any future travels to downtown Chicago. Be Well, Emily... More 

Sao Paulo, SP
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I have just arrived from Chicago, and stayed in the Westin Chicago River North for five days. The hotel has an excellent location, is clean and well-maintained. Prices are the usual, high for what is being provided. My biggest problem started on december 23rd, when I emailed the hotel asking if they could hold a package for me until my... More 

Helpful?
1 Thank Rafael O
Emily B, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Greetings Rafael O, On behalf of myself and our team, we sincerely and wholeheartedly apologize for any inconveniences you may have encountered throughout your time with us. We do take great pride in providing all of our guests with the highest level of service associated with choosing to stay at a Westin property, so to hear that you left feeling... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay here all the time. It's my first choice in Chicago. Great rooms, good sushi. Near a lot of excellent restaurants. Also, they have a certified personal trainer in their workout studio. Sam--he's great.

Helpful?
Thank Poppi T
Emily B, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good Afternoon Poppi T, I am glad to see that you were able to enjoy your time with us at The Westin Chicago River North. Thank you so much for choosing to stay with us. Sam will be thrilled in knowing he was able to assist you in moving well at during your stay. Please think of us the next... More 

Oak Park, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Chicago's River North area is one of my favorite places to enjoy the nightlife; this hotel is along the river and was a great location, easy to find and easy parking in the garage one block away. The lobby was very welcoming, I didn't feel as lost as I do at some big hotels. There was free coffee and a... More 

Helpful?
Thank Emmanuel R
Emily B, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good Afternoon Emmanuel R, Thank you for leaving such a kind review of your experience at The Westin Chicago River North! It was a pleasure having you as our guest for your time in the Windy City. I will be sure to pass your kind words to Karisma as well! We look forward to welcoming you back to our hotel... More 

Cleveland, Ohio
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Starwood property is in a perfect location in the River North area. It is central to all sorts of bars and restaurants. It has a spacious lobby with a main bar. Our room was nice and had a little seating area with views of the river. The bed was very comfortable and the bathroom was very nice! We had... More 

Helpful?
1 Thank Chadrick S
Emily B, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Greetings Chadrick S, Thank you for leaving such a kind review of your experience at The Westin Chicago River North! It was a pleasure having you as our guest for your time in the Windy City. Our convenient location offers those who stay with us to experience the best of downtown Chicago, as many of the local gems are within... More 

Kansas City, Missouri
2 reviews
3 of 5 stars Reviewed January 6, 2016

Entrance is run down and not impressive. Long line to check in. Check in was supposed to be at 3pm. Got there and room was not ready until 7:30pm. Rough clientele. Check out, waited 45 min with only one person ahead of me, but Barbara took forever to check just one couple in. Chit chatting was so annoying. All i... More 

Helpful?
Thank lmull123
Marblehead, Massachusetts
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed January 5, 2016

I have been staying at this hotel for several years. It's good, centrally located. Good lobby bar. Decent gym. I do think the rooms and, in particular, the bathrooms are getting a bit old and tired -- perhaps time for an upgrade.

Helpful?
Thank Matt K
Emily B, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good Afternoon Matt K, Thank you kindly for taking the time to review your experience with us at The Westin Chicago River North. I thank you for all of your feedback, and will share it with our team to ensure that we maintain the highest level of service associated with Westin. We look forward to having you once again! Be... More 

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