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The Westin Chicago River North

#40 of 177 Hotels in Chicago
Certificate of Excellence
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320 N. Dearborn Ave., Chicago, IL 60610
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The Westin Chicago River North
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The Westin Chicago River North
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1,257 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Tripadvisor needs to add a 6th star for this hotel! I just completed a stay at this hotel. It is centrally located to all the great amenities Chicago has to offer. Rooms are awesome and well appointed. Heavenly beds are fantastic. Most importantly, the staff is top notch and the best I've experienced at any hotel. From the valet, to... More 

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Fort Wayne, Indiana
Top Contributor
73 reviews 73 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

First time staying here. Even though we booked room on Hotwire they honored my Spg benefits and upgraded our room to river view. Rooms are have recently been renovated are large and comfortable. Everyone we dealt with at the property was very nice. Good location. Would stay here again.

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Hello indiana1231, Thank you so much for choosing to renew with us as one of our Starwood Preferred Guests! I am glad you found our newly renovated rooms and convenient location to your liking. We would be delighted at the chance to have you as our guest once again! Please think of us when planning your next Chicago escape. Be... More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

From walking into the front door all the way to the end of my trip, the staff was very attentive and welcoming. They upgraded me complimentary for my SPG status to a suite. The lounge was great and the lobby was a great place to hang out. Definitely recommend.

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good afternoon Fosterpreneur, It was a pleasure having you as our guest! From our attentive team members to newly refreshed amenities on property, The Westin Chicago River North has something to offer each and every one of our guests. Thank you so much for choosing to stay with us, and we will hope to see you again soon for any... More 

Chicago
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Westin for a conference at the hotel. The food was fantastic and the staff was excellent. Recently renovated room was great, except the A/C didn't seem to be working and I couldn't get the room to cool down below 72 degrees. Internet was good, but I can't believe they didn't add more electrical outlets on the nightstand... More 

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Hello Tulip012, I am so happy you chose to renew with us at The Westin Chicago River North. All of your comments have been taking into the highest level of consideration, as we want all of our guests who stay with us to leave our property feeling at their best. Thank you so much for taking the time to share... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have recently stayed at Westin River North in Chicago. Great location, great view, and superb service!! The hotel director Zheni went out of her way and accommodated my needs. I enjoyed my stay away from home!

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good afternoon Charles C, Zheni will be so excited to know that she was able to assist in providing an effortless stay with us! She is a true asset to our team, and I will certainly share your comments with her. Thank you for your wonderful review, and please think of us once again for any future travels to downtown... More 

Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is nice with renovated rooms. The bathrooms are old but ok. I am a big fan of the free water and Tazo tea in the rooms. I prefer to stay at Starwood hotels, however it really annoys me when hotels nickel and dime you for internet access, even though I am not personally paying for the room (travelling for... More 

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good afternoon MPS_PHL, The gift of feedback is always very much appreciated by our team. I sincerely apologize about any inconvenience regarding the wi fi- we do offer complimentary wi fi access in our lobby, as well as when any reservation is booked directly through Starwood Preferred Guest. However, I am glad to see you were able to enjoy a... More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I make at least 1 annual trip to Chicago for the Housewares Show in March. The past few years the Westin has been my go to spot. Being a SPG Platinum guest I enjoy some of the perks for being a Frequent Guest at Starwood properties. The Platinum recognition at this hotel was really nice! Club floor privileges which is... More 

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Hello Tandtenterprises, Thank you so much for your kind review of our property, and even more so for being one of our loyal Platinum members! I am glad you have enjoyed our recent renovation- we have been experiencing great feedback from those who stay with us, and I am happy to see that you are happy with our finalized look!... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Westin. The lobby is really nice with a view of the river. When we arrived the staff was fast and knowledgable about the area. The manager Selawe spoke to us for about our stay and he was the nicest guy. Our room was perfect! I'll be planning to go back soon.

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Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Greetings SRWPHU, I am so happy to hear that our Director of Rooms Selawe was able to provide a memorable stay for you! The view of the river is one of my personal favorites, and it is great in knowing that this was able to assist in providing you with a renewing Westin escape. Please contact me prior to any... More 

Kansas City
Contributor
17 reviews 17 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is very nice and clean. Rooms are nice and large. Bathrooms are also very large and roomy. If it wasn't for the fact that my room keys stopped working and I had to go to the front desk to get it fixed, and when the front desk clerk, Emily, did not bother to ask for my ID and... More 

Was this review helpful? Yes 4
Selawe T, Manager at The Westin Chicago River North, responded to this review

Mr. Allen Security is very important to me, our hotel and Starwood as whole. Thank you for taking the time to speak with our General Manager. I would also like to thank you for taking the time to share your concerns with me. All of your concerns are truly critical in making sure that all our guests are safe and... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Despite the frigid temperatures during the winter, I look forward to traveling to Chicago every week because of my stays at the Westin River North. I cannot even begin to explain how accommodating and welcoming the staff of the hotel is. My job entails coming to Chicago about 3 weeks out of the month and after staying at various different... More 

Was this review helpful? Yes
Brianna D, Westin Experience Specialist at The Westin Chicago River North, responded to this review

Good afternoon Zayan_2014, As one of our frequent Platinum members, on behalf of myself and our entire team we would like you to know what a pleasure it is to have you as our guest! Thank you for your wonderful review of our property, and we'll look forward to seeing you for your next stay! Be Well, Brianna DeJesus More 

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