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The Westin Chicago River North

#37 of 178 Hotels in Chicago
Certificate of Excellence
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320 N. Dearborn Ave., Chicago, IL 60610
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1 room 1 guest
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1,400 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Joliet, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

From the moment we arrived the customer service at this property was evident. We were early, however, Arlisha was so gracious in assisting us and promised to call when our room was ready so we headed out to enjoy the great city of Chicago. The lobby is beautiful and everyone from the doorman to the luggage assistance staff was friendly... More 

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San Diego, California
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I spent the past weekend in Chicago. We stayed at the Westin Chicago River North and had a fantastic time. Right from check in, everything was amazing. The desk staff, a gentleman named Chris I believe, was very friendly and courteous. We had to wait a few minutes since there were a few guests in front of us, but it... More 

Was this review helpful? Yes 1
Elm Grove
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a great place to stay in Chicago. The location was perfect. They upgraded us to a river facing deluxe room because it was our anniversary. The staff was very friendly. Only negative was the price of parking but that is because it is in downtown Chicago.

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Columbus, Ohio
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Went to a conference at this hotel and stayed for a couple of days. Nice location in downtown Chicago. I was able to ride the train from the airport and then walk to the hotel, so I didn't have to worry about a car. The conference center in the basement was nice enough. I think there was a workout facility... More 

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Washington DC, District of Columbia
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72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had a very pleasant stay in the Westin River North. It's in a great location! The staff are wonderful, very helpful. Especially the breakfast staff in the Executive Club lounge. They were so lovely and helpful. I really appreciated their service. I was sick and they brought me lemon and cinnamon and were just wonderful.

Was this review helpful? Yes 1
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

this hotel has excellent service. Prompt room service, follow up calls to make sure the order was correct and great fitness facility. Sam who is a knowledgable certified trainer manages the gym and was enthusiastic and gave me two personal training sessions - fun and challenging! I will return!

Was this review helpful? Yes 1
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

What i liked the most was the view that the hotel had to the river. Rooms are big and spacious and it also has a great lobby bar. It is very good for big conventions, has a lot of ballroom space and great terrace access from the River.

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Rochester, New York
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent three nights at this hotel this past week for a convention at McCormick Center. We chose this hotel for location as we wanted to be Downtown and were very pleased with our choice. Check in and out was quick and easy. Clean, large rooms. Very nice lobby, right on the river and able to walk along the river.... More 

Was this review helpful? Yes 4
Atlanta, GA
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for four nights and thoroughly enjoyed the first two. A wedding party literally partied 24 hours straight on my floor and I had ZERO sleep. The front desk manager did offer to move me (a serious pain in the rear) so I appreciated that. The river view behind the hotel was beautiful. I enjoyed a... More 

Was this review helpful? Yes 1
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stay here every time I come to Chicago and it is always a pleasure. The staff are friendly and always willing to help; this is true of the doorman to the check in desk, to the workout manager. The hotel is situated in the heart of downtown--very close to the Magnificent Mile, with lots of restaurants nearby.

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