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The Westin Chicago River North

4.0 of 5 320 N. Dearborn Ave., Chicago, IL 60610
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The Westin Chicago River North
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The Westin Chicago River North
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1,134 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palo Alto, California
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at the Westin Chicago River North for just one night. I was cheated by the taxi driver on the fare from the airport to the hotel. He charged me 4 times of the normal price. When the frontdesk manager, Selawe Tau, learned about the incident, he immediately offered assistance to investigate the case. In addition, he upgraded me... More

Was this review helpful? Yes 1
Lancaster, Pennsylvania
Top Contributor
61 reviews 61 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Arriving around 7.30pm in the evening at the Westin Chicago River North in sub zero temperatures, my first impression wasn't good. The doorman lazily looked at me as I struggled with my suitcase and briefcase. He didn't offer to help and in those temperatures with the cold wind blowing hard, a bit of assistance would have been very nice. But... More

Was this review helpful? Yes 1
London
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked a room for four nights through Hotwire and was greeted very courteously (which has not always been the case at other hotels for Hotwire customers). My room had a partial view of the river, a comfortable king-sized bed and a lot of space. The location is excellent--two blocks from the Blue Line 'L' at Clark & Lake (which... More

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

As a loyal Starwood customer, I always appreciate being able to use the points I earn for business travel for some family getaways. This past weekend we headed to Chicago for some fun and football. Sarah Runde at Westin River North was amazing. She helped me confirm a wonderful suite for my family which made the trip especially comfortable. It's... More

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1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Westin hotel for a weekend. We arrived early and were accomodated with no problems. We were allowed to check into our room early and completely enjoyed our stay. The staff were friendly and the rooms/hotel was VERY clean. This has been our best experience of any hotel we've stayed at in Chicago. Also,... More

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Pasco, Washington
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent 5 nights at the Westin Chicago River North. This was for a few days of pleasure and a seminar with OptionsAnimal. The hotel as fabulous. The room was large, had a great bathroom and all the amenities that we could want. We especially liked how the bar was set-up. It was open where a group of people could... More

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De Pere, Wisconsin
Top Contributor
98 reviews 98 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night on Halloween. The service was excellent and friendly. The front desk clerk suggested joining the Westin Club (free) and with us doing so, she was able to upgrade our room to a high-up room with a great view of the river. The hotel itself is a "pig on a lipstick" situation. The rooms/bathrooms have... More

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Boston
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

LOCATION: I stayed in Chicago for a long weekend while attending a conference. Even though I was in the hotel the majority of the weekend, I know the area and was very pleased with the location. It's walking distance to Millennium Park (15 min), the theater district (10 min), and many great restaurants in the area. Easy cab ride to... More

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Selawe T, Manager at The Westin Chicago River North, responded to this review

Hello KirstenHuggies, Thank you so much for the detailed, positive feedback. We appreciate your business and happy to hear you enjoyed our hotel and amenities. I look forward to welcoming you back soon. Regards, Selawe Tau More

Lincolnshire
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for wedding weekend for friends and it's a pretty hotel with really good service and great location. Nice to be able to look over the Chicago River. The rooms are decent size and well appointed. My only issue is that it was built with thin walls and conversations and laughter from the next room were disturbing. We could... More

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Selawe T, Manager at The Westin Chicago River North, responded to this review

Hello JeffR21, Thank you for your feedback. Our rooms are normally quiet and I am sorry that you experienced too much noise. If you come to visit us again please contact me directly so that I can take care of your. We appreciate your loyalty. Regards, Selawe Tau selawe.tau@westin.com More

Senior Contributor
42 reviews 42 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service at the Westin Chicago River North was exceptional! It started as we walked into the lobby and my son who was engrossed in his iPhone walked straight into a pole…ouch. He's in grade school and started to cry. An associate named Allan quickly came up to me and asked me if he could give my son a treat... More

Was this review helpful? Yes
Selawe T, Manager at The Westin Chicago River North, responded to this review

Hello Suzanne S, Allen is a wonderful asset to the Westin Chicago River North family and takes pride in building relationships with our guests. I have shared your feedback with Allen and he greatly appreciates the kind words. We hope to see you again soon and hope your son is feeling better. Regards, Selawe Tau More

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Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Chicago River North 4*
Number of rooms: 424
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin

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