The location worked very well, and my room was clean and quiet. However, the decor was tired compared to other Westins, and the amenities were fewer or of lesser quality. The pub restaurant downstairs doesn't serve the typical health-focused Westin menu, and the quality of room service food was poor (e.g., my oatmeal arrived cold). One morning I opted for... More

I was here for 3 nights on business and the conference facilities were very good. I think the location on the Magnificent Mile is pretty hard to beat - great shopping and restaurants are all very close by. The bed was super comfy, the room was a good size and the bathroom was clean and uncluttered. The bench top in... More

I'm sitting in my room as I type this, right next to the elevator, which has been going non-stop. Of course, when I came into the room, the fan was on full time, so I didn't realize it until I turned the fan off. $300/night, I get to hear the elevator running all night. Can't switch rooms as they're booked... More

Location is convenient if you're a first time tourist and want to stay close to Michigan Avenue; but other than that, stay away from this chaos of a hotel. Lots of guests get rooms at this hotel via Priceline for say $60 - $80 per night so you can imagine what that does to a supposedly 4-star hotel. Service is... More

We will never stay there again. We were promised and paid for a view of Michigan Ave to watch the lights festival parade,however they failed to explain their definition of 'view' was actually a side view. Plus they promised free internet but when we got home and reviewed our bill, they had tagged us $11.31 3 different times on our... More

I stayed at a four star expecting 4 star experience in a big city. Well, not so much. Not once could we ring directly through to the concierge desk ALWAYS VOICEMAIL, although they did call us back later....we could not hear them over the traffic. Thank God I wasn't counting on them for tickets to a show! So no Spa... More

stayed here 4 nights for business. was definitely gouged on price. doors were chipped, room was small and uninspiring. advertised marble bathroom- very disappointing. poor service. will not stay again More

i stayed at this hotel for a wedding-they had rooms blocked off. i had called the concierge about 10 times before i got there at different times of the day to ask a few questions. every time i called i got a vm, never a person. when i arrived, the doormen were lovely. i had to wait 15 minutes to... More

I took my grandaughter and daughter to Chicago to spend time at the American Girl store. We had brunch there(which was definitely overrated, a buffet would have been way better) and we shopped for a doll. We stayed at the Westin not 1 block away. The hotel was very nice. The beds were very comfortable and nice linens. We overlooked... More