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The Westin Michigan Avenue Chicago

4.0 of 5
909 N. Michigan Ave., Chicago, IL 60611
Hotel amenities
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Ranked #94 of 166 hotels in Chicago
3.5 of 5 stars 565 Reviews
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565 reviews from our community

What travelers say about this hotel
  • Great location(10)
  • Hotel staff(9)
  • Very nice(8)
  • Flat screen TV(6)
  • Magnificent mile(5)
  • Water tower(4)
  • Navy pier(4)
  • John Hancock building(4)
  • Decent size(3)
  • Business center(3)
Traveler rating
    167
    175
    120
    65
    38
Only show reviews for Family (84) | Couples (142) | Business (139)
Date Rating
hummer2407
indiana
Senior Reviewer
7 reviews
9 helpful votes
5 of 5 stars Reviewed November 23, 2011
1
person found this review helpful

I recently finished a stay at the Westin Michigan Avenue. This was the third time I have stayed at this hotel. This was the best of the 3 stays. The checkin was fast and friendly. We stayed in a Crowne Suite. This suite was huge. The suite was on the corner of the building allowing you a view of both... More

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jd294
Washington DC, District of Columbia
Senior Contributor
23 reviews
12 helpful votes
3 of 5 stars Reviewed November 21, 2011

The location worked very well, and my room was clean and quiet. However, the decor was tired compared to other Westins, and the amenities were fewer or of lesser quality. The pub restaurant downstairs doesn't serve the typical health-focused Westin menu, and the quality of room service food was poor (e.g., my oatmeal arrived cold). One morning I opted for... More

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Mutiny
Surbiton, United Kingdom
Top Contributor
117 reviews
87 helpful votes
4 of 5 stars Reviewed November 21, 2011

I was here for 3 nights on business and the conference facilities were very good. I think the location on the Magnificent Mile is pretty hard to beat - great shopping and restaurants are all very close by. The bed was super comfy, the room was a good size and the bathroom was clean and uncluttered. The bench top in... More

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Daniel W
Omaha
Reviewer
3 reviews
1 helpful vote
1 of 5 stars Reviewed November 20, 2011
1
person found this review helpful

I'm sitting in my room as I type this, right next to the elevator, which has been going non-stop. Of course, when I came into the room, the fan was on full time, so I didn't realize it until I turned the fan off. $300/night, I get to hear the elevator running all night. Can't switch rooms as they're booked... More

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Zheni Radeva, Manager at The Westin Michigan Avenue Chicago, responded to this review
November 23, 2011

Daniel, I am sorry to hear your stay did not meet your expectations. We did experience a water outage and our lobby was extremely busy due to the Festival of Lights. These factors should not have affected your service and we sincerely apologize that it did. I would like to offer you SPG points for the water issue so please... More

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RNG1008
New York City, New York
Senior Contributor
33 reviews
20 helpful votes
1 of 5 stars Reviewed November 20, 2011
1
person found this review helpful

Location is convenient if you're a first time tourist and want to stay close to Michigan Avenue; but other than that, stay away from this chaos of a hotel. Lots of guests get rooms at this hotel via Priceline for say $60 - $80 per night so you can imagine what that does to a supposedly 4-star hotel. Service is... More

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Zheni Radeva, Manager at The Westin Michigan Avenue Chicago, responded to this review
November 23, 2011

RNG1008, We regret to hear our service was lacking during your stay with us. Since we are centrally located on Michigan Avenue we have many guests in our lobby at any given time. Your experience is certainly not typical Westin service and we are grateful for your comments so we can explore the root cause. More

klockdj
Springfield, Illinois
2 reviews
1 helpful vote
2 of 5 stars Reviewed November 20, 2011

We will never stay there again. We were promised and paid for a view of Michigan Ave to watch the lights festival parade,however they failed to explain their definition of 'view' was actually a side view. Plus they promised free internet but when we got home and reviewed our bill, they had tagged us $11.31 3 different times on our... More

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Zheni Radeva, Manager at The Westin Michigan Avenue Chicago, responded to this review
November 23, 2011

Klockdj, We value your feedback and we apologize for the billing issue you experienced. We are looking into this matter and we are glad you brought it to our attention. We are sorry your view did not meet your expectations. Our suites that directly face Michigan Ave get booked up quickly for the Festival of Lights. We hope you will... More

bonzia4617
Michigan USA
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed November 18, 2011

I stayed at a four star expecting 4 star experience in a big city. Well, not so much. Not once could we ring directly through to the concierge desk ALWAYS VOICEMAIL, although they did call us back later....we could not hear them over the traffic. Thank God I wasn't counting on them for tickets to a show! So no Spa... More

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craigsmithdc
Dunedin
Senior Contributor
26 reviews
10 helpful votes
2 of 5 stars Reviewed November 15, 2011
1
person found this review helpful

stayed here 4 nights for business. was definitely gouged on price. doors were chipped, room was small and uninspiring. advertised marble bathroom- very disappointing. poor service. will not stay again More

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shmemmie
connecticut
Contributor
13 reviews
10 helpful votes
3 of 5 stars Reviewed November 14, 2011

i stayed at this hotel for a wedding-they had rooms blocked off. i had called the concierge about 10 times before i got there at different times of the day to ask a few questions. every time i called i got a vm, never a person. when i arrived, the doormen were lovely. i had to wait 15 minutes to... More

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Sheila50167
Canfield, Ohio
1 review
1 helpful vote
4 of 5 stars Reviewed November 14, 2011
1
person found this review helpful

I took my grandaughter and daughter to Chicago to spend time at the American Girl store. We had brunch there(which was definitely overrated, a buffet would have been way better) and we shopped for a doll. We stayed at the Westin not 1 block away. The hotel was very nice. The beds were very comfortable and nice linens. We overlooked... More

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The Westin Michigan Avenue Chicago Also Known As

  • Westin Michigan Ave Hotel Chicago
  • Westin Chicago
  • Chicago Westin
  • Westin Michigan Avenue Chicago
Address: 909 N. Michigan Ave., Chicago, IL 60611

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The Westin Michigan Avenue Chicago
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