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All 169 Chicago hotels

The Westin Michigan Avenue Chicago

4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Gold Coast)
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68%
Ranked #86 of 169 Hotels in Chicago
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 weeks ago
Lally St. Louis
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1,341 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Michigan Avenue Chicago
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St. Louis
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed one night. Room had two double beds and was pretty small, but we were able to fit one air mattress on the floor. The room didn't seem like other Westins-not very luxurious-kind of beat up, and just needs an update. Bathroom was functional but not "heavenly" by any means. Valet was over $50 for one night. Great location-easy... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Lally, Thank you for the helpful feedback. We are actually going to be renovated in January 2015, and your input is very important to us. Thank you for staying with us, and we hope to welcome you back in the future. Be well, Kristin More

Senior Contributor
43 reviews 43 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of my very favorite places to stay in Chicago. The location's great -- next to the Hancock Building, just across from the shops at 900 North. The staff is always welcoming, and you can't beat those Heavenly Beds! There's a decent gift shop in the lobby with a nice range of snacks, plus a Starbucks. The hotel... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi bethebarnes, Thank you for the wonderufl feedback. We are so glad that you enjoyed your visit and we can't wait to welcome you back. Be well, Kristin More

Rochester, Michigan
Top Contributor
51 reviews 51 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is old but well kept up. Afternoon workers especially front desk are much more friendly and helpful than day workers. From this location you can walk to all great places in Chicago. My room was behind the elevators with a poor view and noise from the elevators but inside looked great and plush. I would stay here again but... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi M E, Thank you for the great input. We are delighted that you have enjoyed your visit and our location. We hope to have the chance to move your room to a further location from the elevator. Be well, Kristin More

Green Bay, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We are visiting Chicago with our two grandsons. When we checked in we told Shaun we were heading to Millenium Park for The Wizard of Oz and could use a blanket or some old towels to sit on. He sent up a bag with a nice blanket, bottled water and a few snacks! Amazing service! Westin Hotels go to the... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi fitz49, Thank you for the wonderful feedback. We are so delighted that Shaun's little gift made you feel special. He appreciates the comments about your experience, and he hopes to have the chance to welcome you back. Be well, Kristin More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travel frequently for business, and I have probably had 20 different stays at this hotel over the last 3 years. My overall impression is a positive one, as the hotel lives up to Westin standards and treats loyal SPG members well. During my most recent stay, my room was upgraded to a corner room facing northwest overlooking Michigan Ave... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Antman770, Thank you for the wonderful comments! We are so glad that you enjoyed your experience, and we hope to have the pleasure of welcoming you back. Be well, Kristin More

Oak Lawn, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

My son was married at the Westin last week. I could not have been more pleased. The wedding planner, Phyllis Washington, was excellent in all aspects. We all had great rooms and views, and the rate was very reasonable. The food was tremendous, and I have received nothing but compliments on the whole production. I will continue to use the... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Dennis W, Thank you for the wonderful comments about your experience! We are delighted that you have received compliments about the wedding, and Phyllis is thrilled to read this review. We hope to welcome you and your family back in the future. Be well, Kristin More

Toronto
Top Contributor
75 reviews 75 reviews
18 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Its our third time at this property and it was definately a plus to give this property another shot. They are under a new manager who was fantastic in getting back to me. My concerns were adressed immediately when I did go to the front desk.... The real reason you should consider this hotel is because they have the best... More

Was this review helpful? Yes 1
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi bruceygirl, Thank you for the delightful comments. We are so lucky to have Rhoda and we are so glad that she has made such a wonderful impression on you. We can't wait to welcome you back for another great experience. Be well, Kristin More

1 review
1 of 5 stars Reviewed 3 weeks ago

Sounds good until uou discover you cannot go into the restaurant and sit down at a nice table to have it .. only if you like to drink out of paper cups, eat off and use plastic, and eat at a stane up coffee bar. Ruined our visit and we moved to another hotel for the remained of our stay

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Charles L Thank you for the helpful feedback. We are actually in the process of creating a club lounge for this January 2015. Thank you for the helpful insight. Be well, Kristin More

Minnesota
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Location, location, location! Great hotel right in the city! That was my first trip to Chicago ( Mrs) and the hotel was just perfect! The view was spectacular! We stayed on the 24th floor in the room 2437. Walked to Navy Pier, had lunch at the Margaritaville and walked back to hotel! Restaurants, shopping center, exclusive boutiques - everything is... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

HI Posers, Thank you for taking the time to share your wonderful experience! We appreciate your positive feedback and hope to have the pleasure of welcoming you back soon. Be well, Kristin More

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My wife and I recently visited the Westin Michigan with our 16 month old and we were less than impressed. We had purposely scheduled our flight to arrive mid morning to take advantage of the day in Chicago. With this in mind, we weren't necessarily expecting our room to be ready and were happy to change and leave our bags... More

Was this review helpful? Yes 2
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi SF_Traveler435, Thank you for the helpful input. We sincerely apologize for the disappointments you've faced while you visited, and we have shared this with the team. We are scheduled to renovate in January 2015, so we do hope to have the chance to impress you in the future. Be well, Kristin More

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Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Magnificent mile(3)
  • Friendly and helpful(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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