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The Westin Michigan Avenue Chicago

#98 of 178 Hotels in Chicago
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909 N. Michigan Ave., Chicago, IL 60611
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1 room 1 guest
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The Westin Michigan Avenue Chicago
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1,650 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Westin Michigan Avenue Chicago
See the most recent reviews
Seattle, Washington
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I just checked in and had quite the "welcome gift" in the toilet. I flushed so it's all good and nothing for management to do at this point. But it is the little things that can really tarnish a visit! Hotel is fine. Check in seems a bit disorganized. I arrived at 3pm and there were a number of people... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

I do apologize for you unwelcoming experience! That is something that should never happen and I have already alerted the Housekeeping management of this issue. I hope that will give us another chance to prove that we provide high quality service and rooms! If you have any questions please feel free to reach out to me at wmaexperience@westin.com. Thank you... More 

Level Contributor
174 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've been a couple of data in this beautiful hotel , nice , clean, close to the golden mole of Chicago, The most important street in Chicago The Restaurant deliberes to me for one important thing, not high cuisine distes, bit very simple ones, and well prepared and not expensive. The very best is The burger!!!, excellent

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We are glad that you enjoyed your stay! Thank you for the review! We hope that you are able to come back to stay with us sometime soon! Thank you, Bonnee More 

Chicago, IL
Level Contributor
95 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for one night on a weekend getaway. I really wanted to love this hotel, but can only like it. Stayed in a suite, but the furnishings weren't particularly nice. Had a high-floor room, but no real view to speak of given the Hancock building outside. Ironically, the window by the ice machine has a superb view of... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your review! We are glad that your overall stay was pleasant! We hope that you are able to come back to stay with us and hopefully get to enjoy our amenities such as the Club Lounge! Thank you, Bonnee More 

Hillsdale, MI
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed with our adult kids - two rooms - in mid-August. Our room was available at the appointed time, but our kids waited until at least 5pm for their room to be available. With early dinner reservations and everyone needing a shower (one of the few 90 degree days in Chicago), it made for a hurried turnaround. But the... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your feedback. We do apologize for any frustrations you may have encountered during your stay. We are glad that your overall experience was pleasant one. We hope that you are able to come back to stay with us in the future. Thank you, Bonnee More 

Naperville, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel is over-priced and over-rated strictly because of the location of the hotel on Michigan Ave in the Gold Coast of Chicago. From the moment we arrived, we were disappointed in their poor customer service. They charge $68 for overnight valet parking, however we were told that we had to bring the car to the garage ourselves. While we... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your feedback. I do apologize for any frustrations you encountered during your stay. We hope that you will give us another chance to prove what our guest services are really like at the Westin Michigan Avenue. Please feel free to reach out to me at wmaexperience@westin.com with any questions or concerns. Thank you and be well, Bonnee More 

San Salvador, El Salvador
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

3 nights in Chicago with my wife, for business and some sightseeing, very good location and very nice staff, elevators work fast and you never wait more than a few seconds. Room was clean, bathroom impeccable, nice view, everything was as expected. Highly recommended.

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We are so happy you enjoyed your stay! Thank you for your feedback! We hope that you are able to come back to stay with us sometime soon! Thank you, Bonnee More 

Saint Louis, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We love this hotel. The staff is terrific, the room we had was fabulous, overlooking Lake Michigan and The Gold Coast. Special thanks to Shaun for the anniversary goodies. We stayed here before, and will be back in the future.

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your great review! We are thrilled you enjoyed your stay and look forward to having you back! Thank you and be well, Bonnee More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The Westin Michagan Miracle Mile is a Hotel situated in Chicago's best knpwn Shopping and Dinning districk. The service has always been very good. I have found that the Hotel is very clean and the staff very courtieous. The rooms are efficient and well maintained.

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your review! We are very glad that you enjoyed your stay and hope you are able to come back to stay with us sometime soon! Thank you, Bonnee More 

Rockford, IL
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Over the course of our adult life, my wife and I visit the Westin once every 13 or 14 months. We generally use it as a business center, a place to stay during a layover, or any other time when we need a hotel for a night or two. We have been to multiple Westin hotels. Our first several trips... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your feedback. I do apologize for any frustrations you encountered during your stay. That is not our normal level of guest services we strive to provide to our guests. We would like the opportunity to welcome you back to show you what stay at the Westin Michigan Avenue would really be like. If you have any questions... More 

Napa, California
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a three night stay in Chicago to visit with friends who were also out of town. The Westin on Michigan Ave, was an excellent choice for the hotel. Location - ideal. The room was comfortable and well appointed. The two real highlights though were the service and food. The counter stay were efficient, friendly and helpful. We had... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your great review! We are so glad that you enjoyed your stay and hope that you are able to come back and see us sometime soon! Thank you and be well, Bonnee More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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