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The Westin Michigan Avenue Chicago

#98 of 178 Hotels in Chicago
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909 N. Michigan Ave., Chicago, IL 60611
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The Westin Michigan Avenue Chicago
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The Westin Michigan Avenue Chicago
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1,604 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eagan, Minnesota
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Westin on Michigan Ave in Chicago has a great location near many popular attractions. Would be a good hotel for business or vacation. Just down the street from Oak Street Beach. Executive Club Lounge on the 14th floor worth the upgrade.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel has a fabulous location ---wonderfully situated for the work I do in Chicago. Easy to get to the Gleacher Center and other professional offices. Great service from the staff makes the time away from home productive and a pleasure.

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for that great review! We are so glad that you enjoyed your stay! Please come back and stay with us sometime soon! Have a great day, Bonnee More 

New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am a Starwood loyalist and frequent the Westin brand whenever I can. This was my 14th stay with Starwood this year (and another 6 booked), and this was fairly certainly the least representative of my experience with the brand. The room (renovated) was fine, except it smelled like smoke or some other lingering smell. I generally love the smell... More 

Was this review helpful? Yes 1
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

I do apologize for any frustrations you encountered during your stay. We are currently going through some renovations for the whole hotel. We would like to invite you back to experience the newly renovated hotel once it's completed. Please feel free to reach out to me privately at wmaexperience@westin.com with any questions or concerns. Thank you, Bonnee More 

1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel was nice but when we valet parked our car it took a very long time for the car to arrive. When the man that drove the car back he was going way to fast and that showed when we opened the trunk. A TV we had in the trunk had been tossed out of the basket it was... More 

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Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

I do apologize for any frustrations you encountered during your stay regarding our valet service. It is a third party company, and I will relay your message to their management. We do have some other places to park around the hotel. Please feel free to reach out to me privately at wmaexperience@westin.com. Thank you and be well, Bonnee More 

Woodbury, Minnesota
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Westin has a great location on Michigan Avenue. Shopping and Navy Pier are within walking distance as are great restaurants. The staff is most helpful and courteous. There is a Starbucks right in the lobby so coffee and breakfast treats are readily available.

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Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your great review! We are so happy that you enjoyed your stay and were able to take advantage of our location in the heart of Downtown Chicago. We hope that you are able to come back and stay with us sometime soon! Thank you, Bonnee More 

Toronto, Ontario
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a typical large Westin in a good location on the Mag Mile. Rooms were consistent - although not particularly quiet as you could hear corridor noise in the rooms. Hotel was quite busy on a summer weekend with a number of private functions.

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your review! We are glad that you enjoyed your stay! Thank you, Bonnee More 

Harris, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed here over the 4th of July weekend and everything was great. Nice clean, quiet rooms with comfortable beds and excellent service. Room cost was fair based on what I was seeing from other area hotels. Will stay here again next time I'm in Chicago!

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you very much for your great review! We appreciate your kind words! Hopefully, you will be able to come back and stay with us sometime soon! Thank you, Bonnee More 

4 of 5 stars Reviewed 6 days ago NEW

This hotel location is great. When you walk out the front door, you are in N. Michigan avenue. In front of you is Best Buy and across the street is Bloomingdale's. You could buy whatever you want nearby. However, I am not happy with other things in this hotel. The sound-proof is really bad. Every morning, I waked up because... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We apologize for any frustrations you experienced during your stay. We hope that you enjoyed the rest of your stay besides the noise issues. Please feel free to reach out privately at wmaexperience@westin.com with any questions or concerns. Thank you, Bonnee More 

Barrie, Canada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

stayed one night to go to Cubs game - did online reservation and even checked off "early 10am check in". Got there at 9:30am and room was not ready (ok) - walked around downtown Chicago and came back as 11am, room still not ready - needed room to shower & get ready for ball game - FINALLY gave us another... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We apologize for any frustrations you experienced during your stay. Standard check in time is around 3pm, so it sounds like we were able to accommodate an early check in for you which is great! We are glad that you enjoyed the remainder of your stay! Thank you, Bonnee More 

scottsdale
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a nice Westin property. Nothing special or exceptional. The hotel is updated and done in very good taste. The location is top notch for shopping and access to the lake. The rooms are rather small, but nice. I found the staff to be nice and helpful. Check in and check out seemed to be busy at all times.... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you for that great review! We are very happy that you enjoyed your stay with us! We hope that you are able to come back and see us soon! Thank you, Bonnee More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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