We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 168 Chicago hotels

The Westin Michigan Avenue Chicago

4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Gold Coast)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added The Westin Michigan Avenue Chicago to your Saves list
The Westin Michigan Avenue Chicago
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
68%
Ranked #88 of 168 hotels in Chicago
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
southernIL1 Marion, Illinois
  • Overview
  • Reviews (1,292)
  • Photos (180)
  • Amenities
  • Q&A
  • Room tips (229)
  • Location
  • More
Write a Review

1,292 people have reviewed this hotel

Traveler rating
    443
    410
    257
    109
    73
See reviews for
234
284
81
408
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Marion, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel has the best location of any on the magnificent mile and Michigan Avenue. The staff is first rate from the doorman all the way to the housekeepers. The front desk staff are very polite, friendly and accommodating. There was quite a line when I checked in and the staff worked everyone through in record time. The onsite restaurant... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This has to be one of our favourite hotels...staff, service and location are all superb. The Westin is a hotel we'd love to return to and wouldn't hesitate to recommend to family and friends...you're guaranteed a fantastic stay with excellent service. The staff in this hotel know no limits in customer service. The rooms are modern, spacious and well appointed.... More

Was this review helpful? Yes
East Hanover, New Jersey
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Showed up early for check in and was told that there would be a room ready for me right away. Staff was quick to recognize me as a Starwood member and upgraded me to a room with a better view right on the spot. Room was as expected, King size Heavenly Bed, standard shower, etc. Everything was clean, doormen were... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi psych1014, Thank you for the lovely feedback! We sincerely appreciate you taking the time to share your story about your wonderful Chicago experience and the helpful service you received from us. We look forward to having the pleasure of welcoming you back one day soon. Be well, Kristin More

Atlanta, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was one of the best hotel stays I have had in quite a while. The staff absolutely made this trip for the family. A special thank you to both Jasmine at the front desk and Melissa M in corporate sales. This was a combo business/pleasure trip and the staff made it special. Jasmine gave us a great room with... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi BigD420, Thank you for the wonderful reviews. We are delighted that Jasmine and Melissa made a lasting impression on you and that you enjoyed our location. We look forward to welcoming you back in the future for another great experience. Be well, Kristin More

Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Traveled for business. Great location and great service. Staff was very friendly and helpful. Room was clean and spacious. It was very quiet, didn't hear any noise at all. Only stayed for one night but I will definitely stay again whenever I return to Chicago.

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi MAPR12, Thank you for the wonderful feedback! We are so glad that you had a restful evening and that you would like to return. We look forward to welcoming you back in the future. Be well, Kristin More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

Arrived at 3:30 expecting a smooth check-in but that wasn't possible...no idea when my room will be ready. Asked to speak with the manager. No contact. I sit in the lobby....like a train station here. Don't come to Chicago and stay here, that is if you expect service.

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi baiano59, We sincerely apologize for the disappointing experience you have had. We appreciate your feedback so we can improve. Thank you for taking the time to share this very useful information. Be well, Kristin More

Cedar Rapids, Iowa
1 review
4 of 5 stars Reviewed 6 days ago NEW

Very nice hotel. Great staff, great room (clean) and good shower pressure!! Right in the heart of the city. Pleant of thing to do and a few blocks away from the beautiful lake. Parking is $$$$. May look for other options on this.

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi lpc48, Thank you for the great feedback. We are delighted that you have enjoyed the shower pressure, location, and overall experience. We are always happy to help you find alternative parking nearby, and we look forward to welcoming you back. Be well, Kristin More

Philadelphia, Pennsylvania
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel is just OK. Great location, steps from Michigan Ave without all the noise. If you're used to staying at the Starwood family of hotels or are familiar with the Westin, this one is not quite up to snuff. It was clean enough, but not in the details (mirrors, walls, carpet) and my room didn't have shampoo or conditioner,... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Bambi0920, Thank you for the helpful input. We apologize that the details of the hotel were not clean, and we have followed up with housekeeping to ensure that we pay closer attention in the future. We are scheduled to renovate rooms in January, so we sincerely hope you give us a second chance. Thank you and be well, Kristin More

Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I was at this hotel for three nights for business. It is in a great location and close to lots of restaurants and shopping. The rooms were standard. Nothing special. You are in downtown Chicago so not a great view of anything other than another building. One thing I was disappointed with was their green program. I stayed at another... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Loves2TravelMP, Thank you for the helpful feedback. We apologize that the green choice program did not work out smoothly, and we ahve followed up with our staff to review the system. We're glad you enjoyed the location, and we hope to see you again in the future. Be well, Kristin More

Omaha, Nebraska, United States
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

This is the perfect Location on Michigan Avenue. Right across the street from John Handcock Bld, Macy's all the great shopping. We were SPG Gold members so was upgraded to a corner room which was very large, perfect with kids. Also 2 blocks from Lake Michigan, great running paths along the beach! The Hotel is working to get a club... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi kmdm22, Thank you for the wonderful comments! We are delighted that you have enjoyed your experience and that you took advantage of our location. We look forward to welcoming you back and hopefully you will return after we finish our club lounge. Be well, Kristin More

Owners: What's your side of the story?
If you own or manage The Westin Michigan Avenue Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Westin Michigan Avenue Chicago? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Friendly and helpful(3)
  • Magnificent mile(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Orbitz, Hotels.com, Tingo, Travelocity, TripOnline SA, BookingOdigeoWL, Priceline, Reservation Counter, Otel, Venere and Agoda so you can book your The Westin Michigan Avenue Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

180 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (176)
Viewed
Room/suite (67)
Viewed
Hotel & grounds (23)
Viewed
View from room (17)
Viewed
Bathroom (26)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (2)
Viewed
Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#18 Green Hotel in Chicago #23 Spa Hotel in Chicago #43 Luxury Hotel in Chicago #72 Business Hotel in Chicago #72 Family Hotel in Chicago #80 Romantic Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
Number of rooms
752

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer