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All 167 Chicago hotels

The Westin Michigan Avenue Chicago

4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Gold Coast)
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The Westin Michigan Avenue Chicago

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Ranked #98 of 167 hotels in Chicago
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
bluebeachbum Farmington Hills, Michigan
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1,191 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Farmington Hills, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was spotless with a great views of the Magnificent Mile. Staff was great to check us in without hassle. It's location is really what makes this hotel essential to stay in. It's the middle of everything. I loved that I could walk out the door and anything I needed was to my left or to my right. I... More

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Greer, South Carolina
Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Four of us stayed here for a weekend shopping trip. You just can't beat the location and we were extremely impressed with the courtesy and helpfulness of all the staff. We also ate in the restaurant on the property. Our breakfast was delicious and the waiters were amazing. A bit pricey, but it was a special occasion and worth it!

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Oswego, Illinois
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a few days at Chicago for a nice getaway. Picked the Westin Michigan Avenue due to location and nearby attractions. We really had a great time during our stay. My son, who is 7, loves staying in hotels and especially in Chicago. We were greeted by Ashley at the Front Desk and she upgraded our room bringing a... More

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed at the Westin Michigan Avenue the weekend of April 4th and had a great time. The lobby was quite busy when we arrived but the staff had it under control, making check-in a breeze. The room was clean, quiet, and nicely decorated, with the emphasis on clean. The Westin is located right in hub of Michigan Ave with quick... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi suburbs02, Thank you for the delightful feedback on your girls' weekend! We are so glad that you enjoyed our location, associates, and clean rooms. We hope to have the pleasure of welcoming you back one day soon! Be well, Kristin More

Kensington, California
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Came to Chicago for a quick business meeting. Friendly staff, was allowed early check in. The hotel room needed some updates and better cleaning. The windows looked dirty/cloudy. The air vent in the bathroom was covered in thick dust. Bed was "heavenly".

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi matts2869, Thank you for taking the time to share your experience! We appreciate the positive recognition of our Heavenly beds, and also the constructive feedback on cleanliness. We are working with our housekeeping department to ensure that all of the rooms are more thoroughly cleaned moving forward. We do hope that you will give our hotel another chance to... More

Canton, Michigan
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

After taking the four and a half drive form Michigan, we arrived at the hotel and around 6pm. Upon arrival we were told that our room was not ready. We should have known something was wrong when we saw a lobby full of families, luggage everywhere and children laying on the lobby couches like they were really exhausted. They stated... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Katrina M, Thank you for your feedback. We sincerely apologize that you had to experience this, and we are taking steps to prevent long waits for our future busy evenings. Typically, our front desk team starts off conversations about your travels to Chicago just as an ice breaker. We apologize if this was taken out of context. We appreciate... More

Florida, USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

We were in Chicago for a wedding and this hotel was suggested as an option for our stay. The location on Michigan Avenue is a positive. We requested early check-in and it was granted. We arrived and were in our room by 10 am. This is an old hotel but we had no problems with our stay. The customer service... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi EJ1213, Thank you for the helpful feedback on your recent experience. We are delighted that you chose to stay with us while in town for a wedding, and we appreciate your comments on our great location. We are scheduled to renovate in December 2014, so we hope to welcome you back to a refreshed hotel. Be well, Kristin More

Jasper, GA
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in hotel on a business trip. It is in a good location on Michigan Avenue. The hotel room showed its age a little, but in general it was in good shape. It has marble floors in the entry and bathroom and granite bath counter tops. The ceiling above the bathtub was peeling paint. The shower head was a... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Randy L, Thank you for taking the time to share your feedback. We are glad that you enjoyed your overall experience, and we hope you return to use after our renovations which are scheduled to being in December 2014. Thank you and be well, Kristin More

Anaheim Hills, CA
Top Contributor
121 reviews 121 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I cannot recommend this hotel. The walls are so thin! You can hear your neighbors on both sides of you room. There was even a dog barking and howling for their owners a couple of rooms down from us for 3 days. You can hear the noise in the hallways from other guests and the housekeepers. On our last morning,... More

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Los Angeles, California
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am very upset sitting here with the westin as i can't get air conditioning as they are an old hotel and only heat or air at one time. it is 72 which is hot for me. i was just at the ritz and it was a lovely 60 when i wanted it. the toilet is running and the phone... More

Was this review helpful? Yes 1
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi carrie558, Thank you for the helpful feedback. We sincerely apologize for the issues you've experience with us and we are taking the proper steps to correct these issues. We hope to welcome you back in the future after we undergo renovations which begin in December of this year. If you'd like to discuss the issues you had in further... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Friendly and helpful(3)
  • Magnificent mile(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Chicago
#45 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#86 Business Hotel in Chicago
#98 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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