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The Westin Michigan Avenue Chicago

#103 of 178 Hotels in Chicago
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909 N. Michigan Ave., Chicago, IL 60611
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The Westin Michigan Avenue Chicago
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1,559 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seymour, Indiana
1 review
5 of 5 stars Reviewed yesterday NEW

We arrived at 3:00 and were anxious to get to the room and relax after a 3.5 hour drive. Imagine my surprise when I found out that the travel agency had made my reservation but had failed to pay the hotel. My kids and wife were worried we would have no place to stay.William, the person at the front desk,... More 

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Los Angeles, California
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for 5 nights with my 16 year old daughter, me for work and her for training. The hotel is a great location, across the street from the John Hancock building and close to a seemingly unlimited amount of restaurants and bars. There's also a subway stop about 10 minutes away by foot that worked great to get... More 

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Ontario, Canada
4 of 5 stars Reviewed 2 days ago NEW

The location of the hotel is in the heart of the city (perfect location). The hotel is clean and friendly service (shout out to Jose V - bellman for going out of his way to assist us). Our initial check-in was rough, but thanks to Scott W for an outstanding service he provided my family and I and exceeded our... More 

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Wisconsin
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great platinum reception at the front desk. Very curious staff throughout. Good location and easy access to down business and attractions. Received upgraded room. very clean bathrooms. Overall experience was very good. Brand new club lounge in former presidential suite. Good food and beverage.

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La Crosse, Wisconsin
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11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

If you've stayed at a Westin before it is pretty typical of all of the others. It's proximity to Michigan Avenue is excellent. But there really isn't anything very special about this place. It reminded me of a place for business travelers to stay at.

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Akron, Ohio
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Oh Westin! I'm an SPG girl and I have high hotel standards. So when I checked in and noticed the worn carpeting and dirty doors outside my room I was NOT happy. I get this downtown location is prime real estate and turns guests frequently, but there is NO excuse for a property like this leaving any poor impression! The... More 

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Belmont, Michigan
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6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at The Westin on the recommendation of a friend, which sometimes can be very good or very bad. In this case, it was "VERY GOOD". From the check in process right on through the pick up of the car upon departure, we had a super experience. The rooms were clean and modern and the view was much better... More 

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Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you so much for your kind words! We are thrilled that you enjoyed your stay! We appreciate that you chose to stay at the Westin Michigan Avenue and look forward to having you back! Thank you and be well, Bonnee More 

Tampa, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My family has been coming back to the Westin Michigan Avenue for over 12 years. If you want a place close to Lake Michigan, great shopping, and hotel on Michigan Avenue you need to stay here. Leonard at the front desk always gives me a warm welcome and makes sure everything on my reservation is perfect. The property has added... More 

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Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We are so honored that you have chosen to make the Westin Michigan Avenue your vacation spot for over 12 years! We are pleased that we have exceeded your expectations! I have reached out to both Leonard’s and Aneta’s management teams so that they may be recognized for their outstanding guest services! We are looking forward to having you back!... More 

Valparaiso, Indiana
5 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Westin for my son's wedding. The rooms are very clean with the most comfortable hotel beds I have ever slept on. We had a room that faced the Hancock tower with a partial view of Michigan Avenue. I was pleasantly surprised how quiet it actually was even though we were located close to the elevators.... More 

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Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

We appreciate that you took the time to write such an amazing review! We are so glad that you enjoyed our hotel amenities and thought our staff was friendly! We are honored that your son chose the Westin Michigan Avenue for his wedding. Our Heavenly bed is one of our best features! It is available for purchase at Westin.com if... More 

Joliet, Illinois
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed overnight for a wedding that was held at the Drake. I am glad that we did. Lobby was spacious and modern with a starbucks and a small store as well. Our room was very comfortable, clean, and well appointed. Although we did not eat from the room service, the menu was amazing. Many organic and responsibly sourced options.... More 

Was this review helpful? Yes
Bonnee M, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Thank you so much for your kind words! We are delighted you enjoyed our hotel amenities and your stay at the Westin Michigan Avenue! We hope that you come back to see us! More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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