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All 171 Chicago hotels

The Westin Michigan Avenue Chicago

4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Gold Coast)
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Ranked #87 of 171 Hotels in Chicago
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1,364 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Louis, MO
Top Contributor
156 reviews 156 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at the Westin Michigan Avenue recently for a four-day work event. The location is terrific (right across from the Hancock Building and just a few blocks from the CTA Red Line)! Neither the outside of the hotel nor the lobby decor set itself apart from many of the other nice hotels in the area, but the location definitely is... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hello, Thank you for the feedback. I am glad that you enjoyed the location of our property and my sincere apologies with regards to towels situation, service level that you experienced during your stay with us. We look forward to having the pleasure of welcoming you back in the future. Be well, Edyta More

São Paulo, Sao Paulo, Brazil
Top Contributor
62 reviews 62 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I found this hotel to be much like the Sheratons I visited around the US. While rooms can be old, service can make up for much of it. I ordered a lot of boxes from Amazon, that were handled properly, even tho they asked me for a fee (more and more common). While I have no problem paying for fees,... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you for your feedback about handling packages fees and overall comments about your stay. I hope to have the pleasure of welcoming you back soon and wish you a great weekend. Be well, Edyta More

wesford
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We arrived at 9AM hoping for an early check-in (we were hoping for noon!) and was quite pleased when the desk clerk said he had a room available for us now. We were unpacked and ready to explore by 9:15!! After a long day on the town we returned to our comfy room for some much needed rest. We were... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hello Thank you for the excellent feedback! Thank you for positive comments about our Staff. We look forward to having the pleasure of welcoming you back. Be well, Edyta More

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is located across the street from the John Hancock Building and adjacent to endless shopping (Magnificent Mile)! There is also a stop for the Hop on Hop Off trolley close to the property. It's just a few blocks from Lake Michigan and numerous restaurants. A FedEx Kinkos is conveniently located on site as well.

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you for the outstanding comments. We are so glad that you took the time to share your experience, and we hope to have the pleasure of welcoming you back in the future. Be well, Edyta More

Petoskey, Michigan
Top Contributor
292 reviews 292 reviews
81 hotel reviews
233 helpful votes 233 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I vowed not to stay here again since a disappointing stay in 2006, but had no choice as it was the weekend of the Chicago Marathon and my usual go to places were totally booked. I needed two queen beds, since I was traveling with my sister and they could accommodate us. I arrived to find a long line with... More

Was this review helpful? Yes 1
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hello, Thank you for your feedback about your findings in the closet and overall comments about your stay. My sincere apology for the inconvenience and I hope to have the pleasure of welcoming you back soon. Be well, Edyta More

Bogota, Colombia
Contributor
16 reviews 16 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here for the Chicago marathon. The only good thing the hotel has is its location, right in the middle of everything and close to several subway stations, that is it. The rooms need to be renovated, they are old and outdated. To our surprise there was no minibar in our room. The first day we... More

Was this review helpful? Yes 1
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you for the helpful feedback. I am glad to hear that your enjoyed the location of our property and I hope to have the pleasure of welcoming you back soon and give us another chance. Be well, Edyta More

Appleton, Wisconsin
Top Contributor
83 reviews 83 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good location. Staff was friendly and helpful. Warning that the parking is expensive but it is DT Chicago. Room was clean and bed was comfortable, nice shower head too. Would stay again. Convenient to shopping and restaurants.

Was this review helpful? Yes 2
westinmichave, Front Office Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you so much for sharing your comments with us! I'm very happy to hear that you enjoyed your stay with us and your time in Chicago. We appreciate your business and look forward to seeing you again soon. Kind Regards, Shaun More

Miami
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Only saving grace is location & gym. Lobby is ok. Little small, but not in bad shape. Rooms have to be 15 years since last renovation (other than maybe adding flat screen tv, pictures on wall, and desk. Rest of room could have been there in the 80's. Had the old hotel smell in the room. I stayed 3 nights.... More

Was this review helpful? Yes 1
westinmichave, Front Office Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you for sharing your feedback with us. I'm terribly sorry to hear about the delay in delivering your requested items to the room and have followed up internally with our teams. In regards to your comments about the rooms, I'm very happy to announce that we will begin a complete guestroom renovation in 2015 with new casegoods, carpet, artwork... More

Senior Contributor
21 reviews 21 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The only redeeming quality I found was location right on Michigan Avenue. Other than that I would have selected another hotel but business travel booked me here. My bathroom had peeling wallpaper, mold in the grout and felt just dirty all around. This moring when leaving the hotel my hallway had an odor of sewer. Which was odd as I... More

Was this review helpful? Yes 2
westinmichave, Front Office Manager at The Westin Michigan Avenue Chicago, responded to this review

I'm sorry to hear that you were not impressed with our property. We will begin a complete guestroom renovation in 2015 and would love to have you back to our hotel to experience the update one finished. Thank you for your feedback and we appreciate your business. Be Well, Shaun More

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Service was hot and cold- sometimes great and friendly, other times semi-suicidal. Rooms were run down- like old motel doors and stained walls/ceilings, broken tile, etc. Nearly everything was outdated- like 80's meets today. I can't say I was very impressed AT ALL. Location was its only saving grace, however even with that not very convenient for public trans. I... More

Was this review helpful? Yes 2
westinmichave, Front Office Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you for taking the time to share your feedback with us. I'm sorry to hear that you found your stay with us to be less than impressive. I'm excited to share that our hotel will begin a complete renovation starting in 2015 including complete updates to our rooms with new casegoods, carpet, vinyl, artwork and the enhanced technology. I... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Magnificent mile(3)
  • Friendly and helpful(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Number of rooms: 752
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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