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The Westin Michigan Avenue Chicago

#96 of 177 Hotels in Chicago
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909 N. Michigan Ave., Chicago, IL 60611
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The Westin Michigan Avenue Chicago
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The Westin Michigan Avenue Chicago
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1,491 reviews from our community

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    83
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Good location. Hotel best suited for business and conference stays. Navy Pier, walk by the Michigan; Millennium-- all just a walk away. Not more than 1 to 2 miles, each, in all. Relatively close to the Willis-SkyDeck by cab. Under 3 miles. Close to the Chicago Union Station, ~ $10 to $12 by cab to hotel, incl. tips. You will... More 

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County Durham, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

We checked for nine nights in upgraded as Starwood Preferred Guests into room with adjoining door to next room.Noise issues were horrendous absolutely no noise insulation between rooms, stuck with it didn't want to complain hoped people would move on...They did and next occupants were just as bad even talking and TV came through loud and clear. Eventually sent email... More 

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Midwest
Top Contributor
117 reviews 117 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent a few days here for some R&R and shopping. We arrived Friday afternoon around 4pm, couldn't find anyone to valet park or a doorman.. strange... then a bellman said just a moment someone will be here shortly. got our bags and checked in, front desk staff super friendly and we requested a room on a high floor, we got... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear tentmaker, Thank you for taking the time to share your experience with us! I'm happy to hear you enjoyed the larger room and that the Westin Heavenly Bed was up to your standards! We look forward to your next visit! Be well, Lindsay Westin Experience Specialist More 

Naples, Florida
1 review
5 of 5 stars Reviewed 1 week ago

We recently had a bridal shower trip in Chicago. We chose the Westin because of previous good experience at Westin in Chicago and River North. We had a suite facing Michigan Avenue as well as 2 adjoining rooms to accommodate 10. All of the rooms have been recently redone, so it was clean and fresh. The views were terrific looking... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello Mitzi B, It has been a pleasure reading the reviews about the enjoyable time you had with your friends last weekend! I am happy the Crowne Suite overlooking Michigan Ave was able to accommodate your group. Morning coffee at the parlor table sounds lovely! Thank you for sharing your experience and we hope to see you again soon. Be... More 

Roanoke IL
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Michigan Ave Westin was the perfect arrangement for our group of ten women. We stayed in the Crowne Suite for a weekend. Location was perfect. Our suite, as well as our 2 adjoining rooms, were very clean and fresh. And love the Westin beds! We also took advantage of the spa and restaurant. Next time I'm in Chicago with my... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello Nancy H, Thank you for choosing to stay with us at The Westin Michigan Avenue. Our Crowne Suite overlooking Michigan Avenue sounds like it was perfect for accommodating your large group for the weekend! I am happy to hear you had such a great stay and were also able to enjoy our spa and restaurant. We can't wait to... More 

Naperville, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Ten of us spent last weekend staying at the Westin on Michigan Avenue. There for a girl's weekend, we had three hotel rooms that all connected to a lovely suite. It was a terrific set-up, all being connected and staying in beautiful, brand-new rooms that fronted Michigan Avenue! The views were outstanding, from South Michigan Avenue to seeing the lake... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello G K, Wow! Thank you so much for your kind comments regarding your stay with us at The Westin Michigan Avenue! I am glad your girl's weekend was 'fabulous'! From the three bedroom suite to the Grill on the Alley to the Body Rituals Spa, it sounds like you were able to take advantage of many of the great... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I continue to be disappointed by all SPG hotels, and this one was the biggest disappointment yet. Hotel was difficult to navigate, staff were slow, and service was nearly non existant. My room came complete with a broken coffe maker, and I was required to sign up for their rewards program, or else be charged $13/night for Internet (seriously folks??).... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear Chris M, Thank you for reviewing your visit and providing us with the gift of feedback. I am sorry to hear of the disappointment with your stay with us and I want to apologize for the inconveniences that occurred while here. I appreciate you sharing the details of your visit and your comments have been passed on to our... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

2nd day of a 4 day stay: easy check in, room as expected, clean, neat, standard hotel. Staff courteous, housekeeping on par. The Grill restaurant with great steaks, but at premium prices. Conference in hotel made attendance easy. Meeting room with good A/V support, seating and temperature regulation.

Was this review helpful? Yes
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello Julia D, Thank you for your kind review regarding your recent stay at the Westin Michigan Avenue. I appreciate you sharing your experience and am happy to hear you enjoyed the rooms and that our staff was helpful and courteous! We hope you will return again soon! Be well, Lindsay Westin Experience Specialist More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Westin lives up to its reputation. I slept like a baby in the midst of the city energy. The 15th floor room was very quiet and the beds and linens are luxurious. The rooms are spotless with expected amenities. The spa is heavenly before returning to the Michigan Avenue action. So conveniently located we would return for a late afternoon... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear P C, I am so glad you enjoyed one of our newly renovated rooms and were able to have a refreshing and renewing stay with us! Our signature Westin Heavenly beds are designed to help you sleep well and it certainly sounds like you did! Thank you for choosing the Westin Michigan Avenue and we hope to see you... More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 1 week ago

Will start with positives and in this instance the bellstaff and doorstaff were outstanding! And it's very centrally located. As usual Westin and SPG never cease to amaze..And now for the rest of my experience...Checked in this afternoon with my girl and our dog. Surprised by the $67 per night parking, but such is life in downtown Chicago. Check-In was... More 

Was this review helpful? Yes 3
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear BiggFoot2014, Thank you for sharing your experience and providing us with the gift of feedback. I am sorry to hear of the disappointment with your stay and that we did meet your expectations. Your comments will be shared with our team so we can work to improve our guests' experiences going forward. I hope we have the opportunity to... More 

Hotel Review Summarization

What travelers say

  • Great location(24)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(4)
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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.

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