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The Westin Michigan Avenue Chicago

#100 of 177 Hotels in Chicago
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909 N. Michigan Ave., Chicago, IL 60611
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The Westin Michigan Avenue Chicago
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The Westin Michigan Avenue Chicago
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1,512 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Itasca, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I want to thank the Westin Hotel Michigan Avenue for employing such a fine front desk representative as Sarah Giella. Sarah with her warm smile and outstretched hand greeted us the moment we came to her station. She confirmed our reservations and told us about the Westin Rewards program. From that moment on Sarah felt like our personal liaison with... More 

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Sarasota, Florida
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The location was amazing. Very close to everything. The hotel itself was pretty worn down - but it looked like they had plans for a renovation soon. It wasn't awful, just definitely needed a makeover. The cleaning and front staff were wonderful. Can't comment on the food or wifi - we didn't use either.

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westinmichave, Front Office Manager at The Westin Michigan Avenue Chicago, responded to this review

Thank you for taking the time to share your story with us. I'm happy to hear that our associates in Guest Services & Housekeeping took great care of you. We have just completed the first phase of our room renovation and will continue with phase 2 at the end of 2015. I hope you come back and visit us again... More 

seattle
1 review
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed a beautiful view looking south down Michigan Ave from our 9th floor recently refreshed room (loved the bright corridors and the well lighted bath and bath mirror!) The hotel was convenient to everything we wanted to do and we really enjoyed our visit. Thank you!

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westinmichave, Front Office Manager at The Westin Michigan Avenue Chicago, responded to this review

We appreciate you taking the time to share your story with us. It's wonderful to hear that you enjoyed your renovated Michigan Avenue view room. We are very happy with our upgraded room renovations and are thrilled to see you enjoyed them as well. We look forward to the opportunity to serve you again on your next trip to Chicago!... More 

Laguna Beach, California
Top Contributor
243 reviews 243 reviews
49 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed there for 6 nights at a conference. Check in was fast and friendly. Room was clean and quiet. I had room 607 which I don't recommend, no view of anything special and people in an office across the street looking I on you day and night. Kept my curtains closed. Location was great and the staff was helpful

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear atlagunabeach, I am happy to hear you had a great stay with us during your conference and that our staff was friendly and helpful. I recommend requesting one of our Michigan Avenue or Lake rooms during your next visit! Be well, Lindsay Westin Experience Specialist More 

Columbus, Ohio
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My friend and I arrived late at night after a harrowing taxi ride from the airport. When we entered the room there was a distinct odor of cigarette smoke and we talked back and forth about whether or not we should request a different room knowing that the hotel was fully booked. In the end I tried to call the... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear carben76, Thank you for providing us with the gift of feedback from your recent stay. I want to apologize for the experience with the room and the cigarette smell. We have a smoke-free environment at the Westin and am sorry this occurred. I am happy to hear that Kyle was helpful in offering possible solutions to make you more... More 

Los Angeles, California
Top Contributor
64 reviews 64 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is hard to beat. It's literally just across the street from the 360 Chicago observation deck and in immediate walking distance to the museum of contemporary art and countless shopping venues, including all the luxury brands. The hotel as such is good, however, as in many other world cities like New York or London, space is precious. Meaning,... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello TeegeeLA, Thank you so much for taking the time to share your experience with us! I appreciate your thoughtful and detailed review and am happy to see you enjoyed your visit to Chicago and were able to experience one of our newly renovated rooms! I'm pleased to let you know that all reservations booked through the Starwood website will... More 

Seattle
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The reason I title the review this way is the fact that they are promoting a remodel this spring (the sign in the lobby says May, but it's definitely a little ways out even for Starwood preferred rooms - but does look like it'll be great when it comes finally). The picture on Trip Advisor depicts the renovation goals, not... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear SeaTraveler77, I appreciate you taking the time to write such a detailed review of your recent stay with us. Thank you for providing us with your feedback as this helps us improve our services. I want to apologize for the inconveniences you encountered during your visit but am happy to see we were able to take care of the... More 

New York City, New York
Top Contributor
105 reviews 105 reviews
43 hotel reviews
129 helpful votes 129 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a fantastic location. Based on the other reviews, the renovated rooms sound great but I did not receive one of them (I am at the standard level of Starwood Preferred Guest). In stark contrast to the renovated room description, the old rooms are in poor condition and far from worthy of the Westin brand. Three indicators: old light... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear gocats89, Thank you for providing us with the gift of feedback. I am disappointed to hear your experience did not meet or exceed the expectations you had for your recent visit. I hope you will give us the opportunity to welcome you back so you can see our transformation and have a renewing experience in one of our newly... More 

Monmouth Junction, New Jersey
Senior Contributor
26 reviews 26 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for business. The location is perfect for shopping on the Magnificent Mile and surrounding area. Friendly staff. Room was nice and had a nice view. Would stay here again next time I am visiting Chicago.

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hi pnovembre, I am happy to see you had a nice stay with us at The Westin Michigan Avenue and were able to enjoy our ideal location along the Magnificent Mile! We look forward to your next visit to Chicago! Be well, Lindsay Westin Experience Specialist More 

New York City, New York
Top Contributor
84 reviews 84 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Before the renovation this was a basic business hotel with a great location but now, it is a top flight property. New rooms are much nicer and the game changer is that they now have a club lounge which is a great addition. Staff is energized. Very nice - keep up the good work!!

Was this review helpful? Yes 1
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear wdchuck1, Thank you so much for the kind words about your recent stay with us and our newly renovated rooms and club lounge! We are pleased to hear the renovation is a 'game changer' for you and look forward to you returning again soon! Be well, Lindsay Westin Experience Specialist More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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