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The Westin Michigan Avenue Chicago

#95 of 177 Hotels in Chicago
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909 N. Michigan Ave., Chicago, IL 60611
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The Westin Michigan Avenue Chicago
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The Westin Michigan Avenue Chicago
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1,488 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

We recently had a bridal shower trip in Chicago. We chose the Westin because of previous good experience at Westin in Chicago and River North. We had a suite facing Michigan Avenue as well as 2 adjoining rooms to accommodate 10. All of the rooms have been recently redone, so it was clean and fresh. The views were terrific looking... More 

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Roanoke IL
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Michigan Ave Westin was the perfect arrangement for our group of ten women. We stayed in the Crowne Suite for a weekend. Location was perfect. Our suite, as well as our 2 adjoining rooms, were very clean and fresh. And love the Westin beds! We also took advantage of the spa and restaurant. Next time I'm in Chicago with my... More 

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Naperville, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

Ten of us spent last weekend staying at the Westin on Michigan Avenue. There for a girl's weekend, we had three hotel rooms that all connected to a lovely suite. It was a terrific set-up, all being connected and staying in beautiful, brand-new rooms that fronted Michigan Avenue! The views were outstanding, from South Michigan Avenue to seeing the lake... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I continue to be disappointed by all SPG hotels, and this one was the biggest disappointment yet. Hotel was difficult to navigate, staff were slow, and service was nearly non existant. My room came complete with a broken coffe maker, and I was required to sign up for their rewards program, or else be charged $13/night for Internet (seriously folks??).... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

2nd day of a 4 day stay: easy check in, room as expected, clean, neat, standard hotel. Staff courteous, housekeeping on par. The Grill restaurant with great steaks, but at premium prices. Conference in hotel made attendance easy. Meeting room with good A/V support, seating and temperature regulation.

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Westin lives up to its reputation. I slept like a baby in the midst of the city energy. The 15th floor room was very quiet and the beds and linens are luxurious. The rooms are spotless with expected amenities. The spa is heavenly before returning to the Michigan Avenue action. So conveniently located we would return for a late afternoon... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear P C, I am so glad you enjoyed one of our newly renovated rooms and were able to have a refreshing and renewing stay with us! Our signature Westin Heavenly beds are designed to help you sleep well and it certainly sounds like you did! Thank you for choosing the Westin Michigan Avenue and we hope to see you... More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Will start with positives and in this instance the bellstaff and doorstaff were outstanding! And it's very centrally located. As usual Westin and SPG never cease to amaze..And now for the rest of my experience...Checked in this afternoon with my girl and our dog. Surprised by the $67 per night parking, but such is life in downtown Chicago. Check-In was... More 

Was this review helpful? Yes 3
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear BiggFoot2014, Thank you for sharing your experience and providing us with the gift of feedback. I am sorry to hear of the disappointment with your stay and that we did meet your expectations. Your comments will be shared with our team so we can work to improve our guests' experiences going forward. I hope we have the opportunity to... More 

Grosse Pointe Park, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

The location on the Michigan Mile is perfect. The front desk greeted us with a smile and promptly upgraded our room that included an incredible view! The bar was comfortable and the restaurant "The Grill" was outstanding. This was an incredible stay and now is one of my all time favorite hotels. Hats off to the staff that went out... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello Tim M! Wow - thank you so much for sharing your story with us! It is truly rewarding to hear of such positive experiences, especially when it is the staff members that made the stay so memorable. Your comments have been shared with the entire team. Thank you for choosing to stay with us at the Westin Michigan Avenue.... More 

Contributor
19 reviews 19 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall this is a great place to stay in a central location. We stayed at the Westin on Michigan Avenue this past winter for our friends wedding and here are my thoughts. LOCATION: If you want to shop the Magnificent Mile, or have the perfect Chicago leisure trip, this is a great spot. If you're on a business trip, this... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear DenverAC22, Thank you so much for the kind and thorough review regarding your stay at the Westin Michigan Avenue. I am happy to see our location, rooms and team members helped make your weekend in Chicago an enjoyable one! We look forward to seeing you again soon! Be well, Lindsay Westin Experience Specialist More 

Ahmedabad, India
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I had booked room directly with westin website thinking will get a room as mentioned on their website but add to disaster I was given room with opposite building view instead of city view of michigan street. I had paid extra for room with better view but they gave me room with no view at all what's the use of... More 

Was this review helpful? Yes 4
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear Girishtrivedi, Thank you for sharing your experience and providing us with the gift of feedback. I am truly sorry to hear of the disappointment with your stay and that your room type did not meet your expectations based on what you booked online. Our deluxe rooms are larger than our traditional rooms but they do not guarantee a view.... More 

Hotel Review Summarization

What travelers say

  • Great location(24)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(4)
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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.

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