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All 167 Chicago hotels

The Westin Michigan Avenue Chicago

4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Gold Coast)
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Ranked #96 of 167 hotels in Chicago
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
Kate190 Belfast, United Kingdom
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1,195 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belfast, United Kingdom
Top Contributor
61 reviews 61 reviews
32 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 4 nights while in Chicago. Checked in early which was very helpful. Room was on 17th floor. Poor view, overlooked the beach but just about able to see the beach. Views 18th floor or above I assume would be better. The website I booked through boast fantastic city views from the rooms. Not true. The room was... More

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Memphis, Tennessee
Top Contributor
77 reviews 77 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We got to check in early, which was convenient so that we could put our luggage down and start our day. The room was small but had everything we needed. There was a small issue the next morning with our shower nozzle broken. The maintenance guy came right up and was able to fix it without putting us behind to... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Jana D, Thank you for the helpful information. We appreciate your feedback, and we are glad that our engineer was able to fix your issue quickly. We look forward to welcoming you back in the future. Be well, Kristin More

Howell, Michigan
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our experience was PRICELESS. Hotel clean and the Staff was exceptional. Chicago Yeah!!! We will be back. We've been in many hotels, including Disney, and The Westin Michigan Ave Chicago was by far the Best.

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi gail0209, Thank you for the wonderful feedback! We are delighted that you have enjoyed our American Girl package and we can't wait to welcome you back next time you're in Chicago! Be well, Kristin More

Metairie
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for a week for business. The rooms were clean, quiet, and comfortable. The staff were very helpful. The doorman was nice too. The location is very desirable as it is on Michigan Avenue right by the Hancock building. There are A LOT of shopping on Michigan Avenue also known as the "magnificent mile." It is not the... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Luna L, Thank you for the very helpful feedback. We appreciate your loyalty as a Platinum member, and we are reviewing the breakfast amenity as a result of your comments. Thank you and be well, Kristin More

Farmington Hills, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was spotless with a great views of the Magnificent Mile. Staff was great to check us in without hassle. It's location is really what makes this hotel essential to stay in. It's the middle of everything. I loved that I could walk out the door and anything I needed was to my left or to my right. I... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi bluebeachbum, Thank you for the wonderful feedback. We are so glad that you enjoyed our location and cleanliness. We can't wait to welcome you back next time you visit the windy city! Be well, Kristin More

Greer, South Carolina
Contributor
16 reviews 16 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Four of us stayed here for a weekend shopping trip. You just can't beat the location and we were extremely impressed with the courtesy and helpfulness of all the staff. We also ate in the restaurant on the property. Our breakfast was delicious and the waiters were amazing. A bit pricey, but it was a special occasion and worth it!

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi JJS240, Thank you the excellent comments. We appreciate you noting our location and associates, and we are so glad that you had a great time for your special occasion. We look forward to greeting you again in the future. Be well, Kristin More

Oswego, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

Stayed for a few days at Chicago for a nice getaway. Picked the Westin Michigan Avenue due to location and nearby attractions. We really had a great time during our stay. My son, who is 7, loves staying in hotels and especially in Chicago. We were greeted by Ashley at the Front Desk and she upgraded our room bringing a... More

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Westin Michigan Avenue the weekend of April 4th and had a great time. The lobby was quite busy when we arrived but the staff had it under control, making check-in a breeze. The room was clean, quiet, and nicely decorated, with the emphasis on clean. The Westin is located right in hub of Michigan Ave with quick... More

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi suburbs02, Thank you for the delightful feedback on your girls' weekend! We are so glad that you enjoyed our location, associates, and clean rooms. We hope to have the pleasure of welcoming you back one day soon! Be well, Kristin More

Kensington, California
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Came to Chicago for a quick business meeting. Friendly staff, was allowed early check in. The hotel room needed some updates and better cleaning. The windows looked dirty/cloudy. The air vent in the bathroom was covered in thick dust. Bed was "heavenly".

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westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi matts2869, Thank you for taking the time to share your experience! We appreciate the positive recognition of our Heavenly beds, and also the constructive feedback on cleanliness. We are working with our housekeeping department to ensure that all of the rooms are more thoroughly cleaned moving forward. We do hope that you will give our hotel another chance to... More

Canton, Michigan
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After taking the four and a half drive form Michigan, we arrived at the hotel and around 6pm. Upon arrival we were told that our room was not ready. We should have known something was wrong when we saw a lobby full of families, luggage everywhere and children laying on the lobby couches like they were really exhausted. They stated... More

Was this review helpful? Yes 1
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Katrina M, Thank you for your feedback. We sincerely apologize that you had to experience this, and we are taking steps to prevent long waits for our future busy evenings. Typically, our front desk team starts off conversations about your travels to Chicago just as an ice breaker. We apologize if this was taken out of context. We appreciate... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Friendly and helpful(3)
  • Magnificent mile(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Chicago
#44 Luxury Hotel in Chicago
#76 Family Hotel in Chicago
#84 Business Hotel in Chicago
#96 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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