We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 169 Chicago hotels

The Westin Michigan Avenue Chicago

4.0 of 5 Hotel   |   909 N. Michigan Ave., Chicago, IL 60611 (Gold Coast)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added The Westin Michigan Avenue Chicago to your Saves list
The Westin Michigan Avenue Chicago
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
68%
Ranked #90 of 169 hotels in Chicago
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
bethebarnes
  • Overview
  • Reviews (1,329)
  • Photos (189)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (246)
  • Location
  • More
true
Write a Review

1,329 people have reviewed this hotel

Traveler rating
    457
    419
    264
    115
    74
See reviews for
242
292
81
425
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is one of my very favorite places to stay in Chicago. The location's great -- next to the Hancock Building, just across from the shops at 900 North. The staff is always welcoming, and you can't beat those Heavenly Beds! There's a decent gift shop in the lobby with a nice range of snacks, plus a Starbucks. The hotel... More

Was this review helpful? Yes
Rochester, Michigan
Senior Contributor
47 reviews 47 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel is old but well kept up. Afternoon workers especially front desk are much more friendly and helpful than day workers. From this location you can walk to all great places in Chicago. My room was behind the elevators with a poor view and noise from the elevators but inside looked great and plush. I would stay here again but... More

Was this review helpful? Yes
Green Bay, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

We are visiting Chicago with our two grandsons. When we checked in we told Shaun we were heading to Millenium Park for The Wizard of Oz and could use a blanket or some old towels to sit on. He sent up a bag with a nice blanket, bottled water and a few snacks! Amazing service! Westin Hotels go to the... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi fitz49, Thank you for the wonderful feedback. We are so delighted that Shaun's little gift made you feel special. He appreciates the comments about your experience, and he hopes to have the chance to welcome you back. Be well, Kristin More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I travel frequently for business, and I have probably had 20 different stays at this hotel over the last 3 years. My overall impression is a positive one, as the hotel lives up to Westin standards and treats loyal SPG members well. During my most recent stay, my room was upgraded to a corner room facing northwest overlooking Michigan Ave... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Antman770, Thank you for the wonderful comments! We are so glad that you enjoyed your experience, and we hope to have the pleasure of welcoming you back. Be well, Kristin More

Oak Lawn, Illinois
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 6 days ago NEW

My son was married at the Westin last week. I could not have been more pleased. The wedding planner, Phyllis Washington, was excellent in all aspects. We all had great rooms and views, and the rate was very reasonable. The food was tremendous, and I have received nothing but compliments on the whole production. I will continue to use the... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Dennis W, Thank you for the wonderful comments about your experience! We are delighted that you have received compliments about the wedding, and Phyllis is thrilled to read this review. We hope to welcome you and your family back in the future. Be well, Kristin More

Toronto
Top Contributor
73 reviews 73 reviews
18 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Its our third time at this property and it was definately a plus to give this property another shot. They are under a new manager who was fantastic in getting back to me. My concerns were adressed immediately when I did go to the front desk.... The real reason you should consider this hotel is because they have the best... More

Was this review helpful? Yes 1
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi bruceygirl, Thank you for the delightful comments. We are so lucky to have Rhoda and we are so glad that she has made such a wonderful impression on you. We can't wait to welcome you back for another great experience. Be well, Kristin More

1 review
1 of 5 stars Reviewed 1 week ago

Sounds good until uou discover you cannot go into the restaurant and sit down at a nice table to have it .. only if you like to drink out of paper cups, eat off and use plastic, and eat at a stane up coffee bar. Ruined our visit and we moved to another hotel for the remained of our stay

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Charles L Thank you for the helpful feedback. We are actually in the process of creating a club lounge for this January 2015. Thank you for the helpful insight. Be well, Kristin More

Minnesota
Contributor
12 reviews 12 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, location, location! Great hotel right in the city! That was my first trip to Chicago ( Mrs) and the hotel was just perfect! The view was spectacular! We stayed on the 24th floor in the room 2437. Walked to Navy Pier, had lunch at the Margaritaville and walked back to hotel! Restaurants, shopping center, exclusive boutiques - everything is... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

HI Posers, Thank you for taking the time to share your wonderful experience! We appreciate your positive feedback and hope to have the pleasure of welcoming you back soon. Be well, Kristin More

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I recently visited the Westin Michigan with our 16 month old and we were less than impressed. We had purposely scheduled our flight to arrive mid morning to take advantage of the day in Chicago. With this in mind, we weren't necessarily expecting our room to be ready and were happy to change and leave our bags... More

Was this review helpful? Yes 2
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi SF_Traveler435, Thank you for the helpful input. We sincerely apologize for the disappointments you've faced while you visited, and we have shared this with the team. We are scheduled to renovate in January 2015, so we do hope to have the chance to impress you in the future. Be well, Kristin More

Arlington, Texas
1 review
4 of 5 stars Reviewed 1 week ago

I was very happy with my stay at the Westin Michigan Av! All of my needs were met. Every year my conference is held at this same hotel and I have never had a complaint! Four years and counting without a problem is great!!! I also wanted to note that Kira in Guest Services was amazing!!! Her assistance went beyond... More

Was this review helpful? Yes
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review

Hi Katie S, Thank you for sharing your great experience! Kira is thrilled to read this comment, and she can't wait to welcome you back. Be well, Kristin More

Owners: What's your side of the story?
If you own or manage The Westin Michigan Avenue Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Westin Michigan Avenue Chicago? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Friendly and helpful(3)
  • Magnificent mile(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Travelocity, Booking.com, Orbitz, Expedia, Tingo, Hotels.com, BookingOdigeoWL, Priceline, Reservation Counter, TripOnline SA, Otel and Venere so you can book your The Westin Michigan Avenue Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

189 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (185)
Viewed
Room/suite (67)
Viewed
Hotel & grounds (23)
Viewed
View from room (17)
Viewed
Bathroom (26)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (2)
Viewed
Business center/function rooms (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Chicago with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#19 Green Hotel in Chicago #24 Spa Hotel in Chicago #44 Luxury Hotel in Chicago #73 Business Hotel in Chicago #75 Family Hotel in Chicago #77 Romantic Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
Number of rooms
752

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The Westin Michigan Avenue Chicago and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from The Westin Michigan Avenue Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer