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The Westin Michigan Avenue Chicago

4.0 of 5 909 N. Michigan Ave., Chicago, IL 60611
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The Westin Michigan Avenue Chicago
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The Westin Michigan Avenue Chicago
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1,459 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans
Top Contributor
86 reviews 86 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We like to stay at the westin Michigan avenue for the location. The check in can be slow (even for SPG platinum members) and the rooms are spacious but can be noisy depending on who is next door. The beds are comfortable, bathrooms are clean and the rooms reasonably spacious. We will come again and hope they can get Platinum... More 

Was this review helpful? Yes
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear Nocruisesever, Thank you for taking the time to share your experience with us. It is important for us to hear the feedback you have provided regarding the SPG Platinum Member check-in process and I will be sharing this with our Front Office managers so we can look for ways to improve. I am glad you enjoy our location on... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

The guys that worked the door/cars was absolutely wonderful! He took the time to tell us the places that we really should see and go to eat while in Chicago and even checked on us when we came in.and out! The concierge called around for us and helped us find a place that was showing the fight.... the staff at... More 

Was this review helpful? Yes
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear Leanne L, Wow! Thank you for taking the time to write such a nice review of your stay at the Westin Michigan Avenue. I am truly happy to hear how our staff was able to make your stay memorable with their service and recommendations of activities and restaurants in Chicago! I hope we see you again soon! Be well,... More 

Miami, Florida
Top Contributor
110 reviews 110 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel has a great location on Michigan Ave. got a good deal on the room not too far from Navy Pier. People were great room wasnt that big but wasnt in the room that much. Where this place is located you dont need a big room. Being so close to a great shopping area no problem

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear Kendall J, Thank you for the kind review. Our location on MIchigan Avenue is ideal for shopping and all Chicago has to offer and I'm glad you were able to take advantage of that while with us! We look forward to seeing you again soon! Be well, Lindsay Westin Experience Specialist More 

Las Vegas, Nevada
Contributor
17 reviews 17 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The highlight of this hotel is its location. You are right across the street from John Hancock building, the 900 N Michigan shopping center, 2 blocks away from Water Tower, and Oak Street shopping. The rooms are on the small side and a bit dated, which would be expected from such an old property. Room service was decent, but I... More 

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westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear Robert A, Thank you for taking the time to review your stay with us. I'm glad you enjoyed our ideal location for shopping on the Magnificent Mile! I am also happy to let you know we are currently undergoing a renovation which will update and transform our rooms and corridors! We hope to see you again soon so you... More 

Brighton, Michigan
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We wanted a good deal on a hotel in Chicago for a weekend of family fun. Location was great for shopping. Great for restaurants. Concierge was able to recommend a nice place for breakfast besides the hotel. Hotel parking was $65, we found off site for $50/ day. We asked for microwave and refrig. In our room. We were surprised... More 

Was this review helpful? Yes
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear nwd12345678, Thank you for choosing to stay with us at the Westin Michigan Avenue. I'm glad you were able to take advantage of our location for great restaurants and shopping! Also, for future reference, I am happy to announce that all reservations booked directly online through Starwood will receive complimentary internet. We hope to see you and your family... More 

Sturgeon Bay, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just spent the weekend in chicago with family at the Weston. Very nice hotel, great service, and comfortable bed. Neighbors were a little loud the first night but a quick call to the desk and security took care of it. Had dinner at the hotels restaurant and it was very good. Used Spot Hero to find parking one block away... More 

Was this review helpful? Yes
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello TDV2014, I am delighted to see you had a great weekend with us! I'm glad our location along the Magnificent Mile and our signature Heavenly Beds helped make your stay enjoyable! We look forward to seeing you again soon. Be well, Lindsay Westin Experience Specialist More 

London
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a big chain hotel, it is very tired and is in need of a refurbishment. The service was not special and we had to wait in a queue every time we had to ask something in reception. The best service I had was the lady in the gym that told me were the towels were! What I... More 

Was this review helpful? Yes 1
westinmichave, Westin Michigan Experience at The Westin Michigan Avenue Chicago, responded to this review

Dear Londinenca, Thank you for taking the time to share your experience with us. It is the gift of feedback that allows us to improve upon our level of service we know we can provide. I am sorry that you did not feel our service lived up to your expectations and I have shared your comments with our team members.... More 

Kansas City, Missouri
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We escaped to Chicago for Valentines Day and couldn't ask for more from the hotel staff. They were very helpful with all my requests and exceeded my expectations. I would most definitely recommend staying here. If you have anything particular in mind for your stay, contact Kira, at the concierge desk, and she will be more than helpful.

Was this review helpful? Yes 1
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Dear DJLH22, I am truly happy that you had such a great stay with us over Valentine's Day weekend! I will be passing along your kind comments to Kira and our entire staff. I hope we see you again soon! Be well, Lindsay Westin Experience Specialist More 

Raleigh, North Carolina
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Strange that this hotel located on the heart of Michigan Avenue was very outdated. The safe in our room stopped functioning after a few uses. Additionally, the line for SPG Gold and Platinum desk had numerous non-SPG members in it. Therefore the wait was a little longer than expected. Additionally, it was mis-communicated that i was on a floor that... More 

Was this review helpful? Yes 1
westinmichave, Westin Michigan Avenue at The Westin Michigan Avenue Chicago, responded to this review

Dear Josh E, Thank you for providing us with the gift of feedback. I am happy to let you know we are currently undergoing a complete renovation to update and refresh our rooms and amenities! I am sorry the dedicated line for SPG Gold and Platinum members took longer than expected and we will be addressing this issue going forward.... More 

Arlington Heights, Illinois
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was very friendly from helping with our bags and check-in to the various folks we would see in the hall. It's not a huge hotel so there are only maybe twenty rooms per floor. We had a great view of the lake. We walked to Water Tower Place, the John Hancock Building and other shops nearby. Great location... More 

Was this review helpful? Yes 1
westinmichave, Westin Experience Specialist at The Westin Michigan Avenue Chicago, responded to this review

Hello Dan, Thank you for sharing your experience with us! I am happy to see you had a great time in Chicago and were able to take advantage of our location along the Magnificent Mile. We will see you soon! Be well, Lindsay Westin Experience Specialist More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(30)
  • Water tower(10)
  • Very nice(9)
  • John Hancock(7)
  • Magnificent mile(3)
  • Friendly and helpful(3)

Additional Information about The Westin Michigan Avenue Chicago

Address: 909 N. Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Michigan Avenue Chicago 4*
Number of rooms: 752
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago
Hotel Style:
#17 Green Hotel in Chicago
#23 Spa Hotel in Chicago
#47 Luxury Hotel in Chicago
#77 Family Hotel in Chicago
#78 Business Hotel in Chicago
#82 Romantic Hotel in Chicago

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