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Millennium Knickerbocker Hotel Chicago

4.0 of 5 163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611
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Millennium Knickerbocker Hotel Chicago
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Millennium Knickerbocker Hotel Chicago
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319 reviews from our community

Traveler rating
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    32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Germantown, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

We knew it was a beautiful, historic hotel with a great location, but we didn't know the phenomenal level of customer service we'd receive. The staff, led by a gentleman named Junior, was exceptionally friendly and supremely helpful in helping me coordinate a proposal in their gorgeous ballroom. The bar is warm and inviting, the rooms are clean and comfortable,... More

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Stayed for about four nights in August at the Millennium Knickerbocker in Chicago just off the Magnificent Mile. It's in a great location, walking distance to the shops on the mile and the lake in the other direction. Check in staff were delightful, really nice chap on the front desk. Room was nice, bed was big, decent tv and the... More

Was this review helpful? Yes 1
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, Thank you for taking time to share your feedback with us about your recent stay. We greatly appreciate your positive comments about our hotel staff and hotel room. We are glad to hear our concierge was able to return your sunglasses to you. We hope to see you back at the Millennium Knickbocker Hotel in the near future!... More

1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

Great location and very nice staff, but during my recent stay in Chicago I had four days of cold showers.I notified the staff about this, and they were able to turn the water from ice cold too chilly.as I was checking out, the gentleman at the desk said yes I know and seemed sympathetic, but it seems like this is... More

Was this review helpful? Yes
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, Thank you for your review on tripadvisor and we are happy to hear that you enjoyed our location and staff. We sincerely apologize for the inconvenience that you experienced. While it is a rare occurrence that we have issues with our water temperature we are taking measures to avoid this issue for future stays. I regret that you... More

savannah
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed a the knickerbocker hotel this past weekend and it was wonderful. We had a suite (which was unexpected) which was spacious and clean. The staff was friendly at check in and check out. The room was extremely quiet and, though we weren't, it seemed like we were the only ones on the floor. Our biggest complaint was the... More

Was this review helpful? Yes 1
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, Thank you for your review and we are delighted to read your comments about your “spacious and clean” suite. We were happy to note that our staff took care of you at both your check-in and check-out. Thank you for sharing your issue with our towels as we do take this very seriously in order to improve our... More

Manhattan Beach, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great historic hotel in a fantastic area of Chicago. Valet parking is expensive, but it is Chicago ... Great experience. The area has a bunch of great restaurants, close to Water Tower Place, and the north end of Chicago.

Was this review helpful? Yes 1
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, We are pleased to hear that you enjoyed your stay with us! Thank you for your review and we are happy to know that you enjoy our location. We look forward to welcoming you back in the near future! Yours in Hospitality, Florencio Ferrao General Manager More

Bensenville
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed and attended a wedding at this hotel. Great location, next to everything. Lake is only a few blocks away. Because of the hotels Location , it was nice being to walk around Michigan Ave with my wife, after the wedding.

Was this review helpful? Yes
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, Thank you for choosing to stay with us at the Millennium Knickerbocker hotel. We are very pleased to hear that you greatly enjoyed every aspect of your one-bedroom suite as well as the bathroom. Best wishes to the bride and the groom and we look forward to your next stay with us! Yours in Hospitality, Florencio Ferrao General... More

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 2 nights to see the David Bowie exhibit at a nearby museum. The hotel staff was very courteous and went the extra mile to make sure our stay was a good one. We received an upgrade to a suite on a higher floor, which was very unexpected but definitely appreciated. The room was clean and quiet, of... More

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Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, Thank you for your review. We are happy to note that you received an upgrade to one of our suites and apologize that you were not satisfied with the mattress. We hope that you enjoyed the rest of your stay in the Windy City and look forward to your return to the Millennium Knickerbocker Hotel. Yours in Hospitality,... More

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

You can't beat the Knickerbocker if you want a centrally located -- tucked away on a quiet street just off of Michigan Ave -- and comfortable, well appointed hotel in Chicago. Our room was spacious, very clean, and quiet. Comfy beds and good quality linen. The staff was friendly and helpful. Concierge Cheryl was especially helpful with great recommendations on... More

Was this review helpful? Yes
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, Thank you for your review. We glad to hear that you had a great vacation in Chicago and we are honored that you chose the Millennium Knickerbocker Hotel as your preferred hotel. Thank you for your kind comments about our staff- namely the concierge. We look forward to welcoming you back! Yours in Hospitality, Florencio Ferrao General Manager More

County Meath, Ireland
Top Contributor
123 reviews 123 reviews
54 hotel reviews
316 helpful votes 316 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First trip to Chicago and Don & Edward in reception were friendly and helpful. Room was good and had clear views of the city, though shower controls were dicey at times!. Mora in the bar was cheerful, though typically, bar prices were high! Breakfast was excellent with good service. Doorman and concierege were very helpful.

Was this review helpful? Yes
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, As a team, we greatly appreciate the recognition you provided to Don, Edward and Mora. We are committed to making each guests stay memorable and strive for the best. We hope to see you back again whenever travels bring you back to our neck of the woods. Yours in Hospitality, Florencio Ferrao General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We were part of a party of eight that stayed three nights at this second rate hotel. All eight of us were stranded in one of the two elevators that worked. One was out of service the entire time we were there. We were stuck between the first and second floor for about a half hour before a janitor finally... More

Was this review helpful? Yes 1
Florencio F, General Manager at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Guest, We sincerely apologize for the inconvenience that you experienced in the unfortunate elevator incident and, that you did not receive the empathy you rightly deserved. While the mechanical breakdown of equipment is regrettable, rest assured we take such matters very seriously and always put Safety and Security foremost in our mind. We strive to provide top notch service... More

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Additional Information about Millennium Knickerbocker Hotel Chicago

Address: 163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Millennium Knickerbocker Hotel Chicago 4*
Number of rooms: 306
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Also Known As:
Millennium Knickerbocker Chicago
Chicago Millennium Knickerbocker Hotel
Knickerbocker Hotel Chicago

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