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The Willows

2.5 of 5 555 West Surf Ave, Chicago, IL 60657-6020
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Certificate of Excellence 2014
The Willows
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The Willows
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410 reviews from our community

Traveler rating
    198
    169
    28
    11
    4
See reviews for
120
120
37
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Willows
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Detroit, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2012

We had to make the drive from Detroit to Chicago Wednesday afternoon, that night celebrate the end of school (daughter completed freshman year at Depaul), celebrate mom's birthday, get some sleep, pack up the car (daughter coming home for summer) and get back home on Thursday. Talk about crazy. Mauricio and Tony at the Willows helped make it happen. Wonderful... More

Was this review helpful? Yes 1
Celina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2012

The Willows Hotel was just as clean, comfortable and friendly during this stay as it was during our stay 6 years ago. A big Thanks to all the staff for their help and restaurant suggestions. Matt greeted us by helping with luggage and parking directions. The next morning Karen provided a wealth of informatiion on getting around the city and... More

Was this review helpful? Yes 1
none
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2012

Beautiful lobby; clean, attractive rooms; helpful, friendly staff (Adrian and Tony). Lobby got a bit crowded in the morning when everyone is trying to have breakfast at the same time.

Was this review helpful? Yes 1
Kearney, Nebraska
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2012 via mobile

I really appreciated the very helpful staff. Tony and Juan were very friendly. A helpful staff makes all the difference!

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 31, 2012 via mobile

Fantastic staff, incredibly comfortable beds, great location in an amazing city.

Was this review helpful? Yes 1
Portland, Oregon
Contributor
19 reviews 19 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 27, 2012 via mobile

I picked this place out from a last minute deal on the Hotel Tonight app (I'm keeping the rate I paid confidential as I know it was a great 'last minute' deal and don't want to discount the value of their typical rates) and it worked out perfectly. I had been spending time downtown and hopped on the brown line... More

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1 review
5 of 5 stars Reviewed May 18, 2012 via mobile

Everything about this hotel is lovely. It's charming and quiet, with a touch of elegance. The staff are very friendly and the rooms are delightful. Definately recommend this hotel for anyone who want to be where everything is. Everything is walking distance. The maid service is very kind also! Milly (one of the people who cleaned our room) was very... More

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West Chester, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2012

Our day started with meeting Tony, an extremely personable & knowledgeable concierge. Everyone who worked there was very helpful. They have a small menu with great prices for when you need something to eat and don't feel like leaving the hotel. Easy to get to the park, and downtown. The street was quiet and we enjoyed our stay very much.... More

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Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 12, 2012

My daughter and I spent a wonderful ten days (and nights) at "The Willows".We enjoyed the neat hotel in a very pleasant neighbourhood. As tourists in Chicago we were very glad to be able to reach all sights without any difficulty.The hotel staff was extremely friendly and eager to help. The (complimentary) breakfast was more than sufficient to start a... More

Was this review helpful? Yes 1
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2012

A larger group of 14 of us came in for the weekend to see Chicago and a Cubs game and couldn’t have been happier with this hotel selection. The location of the hotel was great…it was just off one of the main streets but near plenty of stuff to do and only a short walk to Wrigley Field. The hotel... More

Was this review helpful? Yes 1
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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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