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The Willows

#44 of 177 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
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The Willows
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The Willows
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438 reviews from our community

Traveler rating
    209
    180
    33
    12
    4
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131
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My experience at this hotel was the exact opposite of the other reviews here. I simply do not understand, nor can I agree with all the glowing reviews. My immediate reaction upon entering my room was that it looked tired. I thought raising the shades would help but that was a big mistake. It made it worse. A too close... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Thank you for choosing the Willows Hotel for your recent visit to Chicago. I apologize for the breakdown in communications. I was at the hotel during your stay and would have been happy to accommodate your request for a different room. If you would like to discuss your situation further please feel free to call me at the hotel at... More 

North Carolina
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This boutique Lakeview hotel is a must for travelers who are visiting Chicago to explore its neighborhoods and experience the culture, cuisine, and sights. Just minutes from Lake Michigan, this hotel resembles a small, charming British or European hotel--only nicer! You are mere steps from a huge variety of unique shops, restaurants, and other conveniences (like a 24 hour Walgreens... More 

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: We are glad you had a wonderful time during your visit with us. Thank you for taking the time to share some tips about our neighborhood. We look forward to seeing you again next time you come to Chicago! Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

Maumee, Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located in the Lincoln Park area of Chicago. I totally fell in love with this hotel. The staff was very friendly and helpful. The lobby is like walking into a beautifully decorated living room in a French county home. Our room was an eclectic mix of modern (furnishings)& period architecture. We had a flat screen TV, wifi, mini/honor bar (prices... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for choosing the Willows Hotel for your recent visit to Chicago. I also wanted to thank you for taking the time to share your pleasant experience with us with fellow travelers. We hope to see you again next time you are in Chicago. Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

Milwaukee, Wisconsin
1 review
4 of 5 stars Reviewed 4 weeks ago

Overall this hotel was a nice place to stay, and the location was great for what I was doing while in Chicago. The staff were all very nice and courteous, and the rooms were fairly comfortable. The breakfast was a typical continental breakfast, but they kept it well stocked. The only real complaint we had was that our room was... More 

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Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us and for your feedback. I'm glad your overall experience was pleasant. I wanted to let you know that when you reserve a room with us in the future, either by phone or online you can make a note to request your room away from the elevator. We read all guest requests... More 

Gering, Nebraska
Top Contributor
52 reviews 52 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was clean and comfortable. The hotel room was a nice size ( a two double room) and on the top floor. The staff was friendly and the parking was reasonable and just a short walk away. The room was clean and was always serviced in a timely manner. I would not stay here in the summer as there... More 

Was this review helpful? Yes 2
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying at the Willows Hotel and for your feedback. It was a pleasure speaking with you earlier this week. We do have small refrigerators in each room with our honor bar items. Guests are always more than welcome to remove those items to make room for your own belongings. We do have air conditioning... More 

Bristol, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 19, 2015

I stayed here for a week by myself in a queen room on the second floor. It's a great hotel that did everything I needed it to. Staff are very polite and courteous (lovely that they always welcome you back each day as you return!) and knowledgeable about transportation etc - I'm extremely grateful to one of the male receptionists... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for taking the time to share your experience with the Willows Hotel. We really appreciate it. We look forward to seeing you again in the near future. More 

Louisville, Kentucky
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 7, 2015

The Willows is a wonderful hotel to stay in while visiting Chicago. The staff is very friendly and helpful. The hotel is an old 4 story building but the rooms are very well kept, clean, quiet and roomy. The beds are exceptionally comfortable. The free continental breakfast is very good and they have coffee, tea and hot chocolate 24 hours... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: I wanted to thank you for choosing the Willows Hotel for your recent visit to Chicago. Your comments are appreciated. If there is anything we can do to make your next trip to Chicago more memorable, please feel free to call me at the Willows at 773-528-8400. Best Regards, John Assistant General Manager The Willows Hotel More 

Canton, Michigan
Top Contributor
57 reviews 57 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 6, 2015

We stayed in a 2-bed room for 3 people. Location is excellent especially if access to Depaul is mandatory. Checkin was excellent, room spacious enough and very clean. Parking was reasonable for Chicago ($22/day with in-out privs). The one unfortunate is that the use radiator heating for the room so we had to experience constant pinging and banging in the... More 

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with the Willows Hotel. I am concerned that your experience made for a less than restful sleep. We appreciate your understanding about our heating system and are taking steps to correct the situation. I hope you will give us another opportunity to ensure you have a pleasant experience. Best Regards, John Blommaert Assistant... More 

Tampa, Florida
1 review
4 of 5 stars Reviewed February 26, 2015

Intimate hotel in nice Chicago neighborhood. We spend time here as parents of a DePaul student. The staff is very friendly and helpful (Yo! Ben and Adrian!). John, the manager, is gracious and accommodating. Rooms are comfortable and quiet.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us. I will pass along your kind words to Ben and Adrian. We'll see you next time you visit Chicago. Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

1 review
5 of 5 stars Reviewed February 25, 2015

The willows is a beautiful hotel in a great location! The staff is very friendly,especially the night desk clerk Adrian! It's in walking distance of some great restaurants and shopping. They have coffee and tea 24/7 and the old building is beautiful. The only things that you should be aware of is they do not have on site parking so... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for taking the time to share your experience with us. Adrian is one of our most valued employees and I know he will appreciate your singling him out for his efforts. Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

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