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The Willows

2.5 of 5 555 West Surf Ave, Chicago, IL 60657-6020
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Certificate of Excellence 2014
The Willows
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The Willows
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423 reviews from our community

Traveler rating
    202
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    30
    12
    4
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125
126
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Went to Chicago to help set up my daughter in an apartment to begin studying at Depaul. The Willows was close enough at a fair price. Made the reservations well in advance and everything went well the four nights we stayed there. Staff were very kind and helpful. The room was great with two queen sized beds. Breakfast is nothing... More 

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Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not impressed at all. The entire property is super old. Looks old, smells old. Elevator is tiny and so slow. Room wasn't smelling fresh. Location isn't bad but not super good. I was expecting much more based on good reviews I read here. But definitely I could not get excited in thiat stay. For the price I paid I would... More 

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent a couple of days in Chicago just for a couple of days post-New Year before heading back to work - going to the Lincoln Park Zoo, walking down Clark Street, enjoying some of the local cuisine, and celebrating a friend's birthday. We were looking for a great little boutique hotel in Chicago and found it... More 

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Had a Saturday night stay with spouse and small child. Staff was very friendly and familiar with local restaurants, shopping & parking. Room was small and clean. Location was prime. Breakfast was very basic; hard boiled eggs, cereal, coffee, pastry, bagels, apples & oranges. There were a few sound related issues that you should be aware of. The radiators are... More 

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Madison, Wisconsin
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at The Willows for two nights just before Christmas. The staff were very friendly and helpful. We had a small corner room with a king bed. The hotel does have an old European feel. Kind of small, out dated, basic but still has everything you need. We used a Groupon so the rate was good for the area.... More 

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Normal, IL
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 14, 2014

We've stayed here a number of times when we come to see concerts at the Riviera Theatre. This is not a luxury hotel, however, GREAT Location. GREAT Value. VERY Clean. Parking less than 30/night and less than a block away. Free light breakfast. Quiet at night. 24 hour coffee (and a fireplace) in the Lobby. Great to sleep and prep... More 

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed December 13, 2014

On the plus side the room was generously proportioned and .... that's it Air hissing out of the radiators ("it's an old building" was the reply I got from reception), a shower which was functional at best, soap, shampoo & conditioner provided, but no proper bath accessories, and a breakfast which was no more than a vague gesture to the... More 

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Hotel M, Manager at The Willows, responded to this review

Dear Guest: Thank you for choosing the Willows Hotel for your recent trip to Chicago. I saw your comments and wanted to let you know we appreciate your feedback. You mentioned that our breakfast was lacking. We are currently in the process of changing our breakfast in the next few weeks which we know our guests will enjoy. I hope... More 

anaheim, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2014

First off, i had such a great time here. This is certainly a European styled hotel, everything from the entrance, to the lobby, to the hallways and finally the room. oh damn that room. the great thing about how this room was styled is that everything was high quality while maintaining an old world sophistication. My girlfriend and I, this... More 

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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2014

The WIllows is a charming hotel with a friendly, responsive staff in a very nice residential neighborhood. The hotel is located near Lincoln Park and DePaul University, a few miles away from downtown Chicago - our bus ride from Union Station took almost an hour (albeit on a cold Winter Day with many shoppers getting on at every stop), and... More 

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Tampa, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

I stayed at The Willows with many family members and friends during my niece's wedding weekend. The room block rate was vey reasonable and the customer service was excellent!! The management made accommodations for my 81 year old mother who needed handicapped accommodations. She also requested almond milk and special fruits for her diet, in which Ben made a special... More 

Was this review helpful? Yes 1
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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Willows 2.5*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#44 Business Hotel in Chicago
#45 Family Hotel in Chicago
#63 Romantic Hotel in Chicago

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