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All 168 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
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90%
Ranked #45 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Kim B Cincinnati, Ohio
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375 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Cincinnati, Ohio
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Willows during a visit to Chicago to go to a concert at Wrigley Field. What a charming hotel! It is nestled on a tree lined street, though it is convenient to many shops, restaurants and the L. The staff was very attentive and helpful with suggestions on where to visit and the easiest way to get... More

Was this review helpful? Yes 1
Richfield, Minnesota
Top Contributor
134 reviews 134 reviews
41 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed at The Willows for a long weekend getaway. The customer service was wonderful. We were greeted by Ben, who was willing to go out of his way to provide us with the best possible stay. You rarely find an employee with so much pride in their job as Ben. I was going to ask... More

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Connecticut
Top Contributor
85 reviews 85 reviews
58 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were happy with our choice. The hotel is on a quiet street, but conveniently located to Lincoln Park, as well as lots of lively restaurants and shopping around the corner. I liked the charm of the old building. I assume there has been some recent updating done, because it did not strike me as worn. The bed was comfortable,... More

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santa barbara, ca
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

In our travels, we find that a willing staff overcomes some other shortcomings. This is a neighborhood hotel in the Lincoln Park area, well located near lots of shops and public transport. Buses that take you downtown to Michigan Ave. or the Loop are steps away. The brown line L is a ten minute walk. The property is old, but... More

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Keith S, Regional Manager at The Willows, responded to this review

Dear Guest, Thank you for staying with us on your most recent visit to Chicago. I appreciate you commending our team members and your feedback of our newly renovated rooms. We certainly look forward to welcoming your return. Sincerely, Keith E. Scott Regional Manager broughtonHOTELS More

Hudson, OH
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family lived in Chicago for 10 years and we took the kids back to the 'ole neighborhood to show them around. Willows hotel was the perfect place. You really feel like you're in the heart of Chicago - no tourist traps to be seen - just good food, great location and wonderful people. We couldn't recommend them any higher

Was this review helpful? Yes 1
Ames, Iowa
Top Contributor
63 reviews 63 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

I have wanted to stay at The Willows for a while now. Our son lives in a part of Chicago very close to this hotel. We typically stay downtown because we cannot find a hotel to our liking near him. Finally, my wife and I got out of our comfort zone and booked a three night stay. My first impression... More

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Atlanta, Georgia
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff are exceptionally helpful and friendly, always at the ready to go the extra mile! The lobby is appealing and the rooms spacious. The parking was right behind the hotel and reasonable relative to other Chicago parking rates! Would have liked more fresh fruit choices for breakfast.

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Lutherville, Maryland
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I struggled whether to rate this as average or very good. If you are looking for modern, sleak, trendy -- it's average. If you are looking for comfortable, clean, quiet in a great location - it is very good. I'll start with the plusses - it is ideally located in Lincoln Park. Can't get a better location for your money.... More

Was this review helpful? Yes 4
Milwaukee, Wisconsin
1 review
3 of 5 stars Reviewed 3 weeks ago

Pros: Gorgeous vintage building in residential neighborhood Convenient parking garage on same block (for the typical $22/night) Nice lobby Windows actually open (though most of our were painted shut) Decent bed/bedding Cons: Small room with awkward placement of tiny desk and chair Bathroom was extremely small -- door blocked commode -- tiny pedestal sink Only one window was openable; the... More

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Keith S, Regional Manager at The Willows, responded to this review

Dear Guest, Thank you for staying with us on your most recent visit to Chicago. I am pleased to read your appreciation of our hotel and the renovations that we just completed. I would like to apologize for the petite queen room which is our smallest rooms in the hotel that you booked at the time of your reservation. We... More

Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 weeks ago

This is a great place. Everyone is so friendly and helpful. The continental breakfast, 24 hour coffee and afternoon cookies were great. We were able to buy VIP tickets from the hotel so we could go to Shedd Aquarium, so no line waiting. Me and my wife will always stay here when we come to Chicago. Thank you to all... More

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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service
Hotel Style
#33 Business Hotel in Chicago #53 Family Hotel in Chicago #67 Romantic Hotel in Chicago
Hotel Class
Number of rooms
55

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