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All 168 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
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Ranked #42 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Mike F Village of Oak Creek, Arizona
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371 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Village of Oak Creek, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

This is a delightful boutique property in a wonderful part of the city. 20 minute walk to Wrigley, numerous places to eat, close proximity to Lincoln Park, 5 minute walk to the bus stop to downtown, 10 minutes to the Elevated. The property is old (1924) but well maintained and clean. Great beds. The staff cannot do enough for you.... More

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Frisco, Texas
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The best thing about The Willows is the staff. They really were fabulous, friendly, and accommodating (Thank you, Juan!). The location is within walking distance to some great food, groceries, and a nearby L station. Our room was well-furnished and our sheets were clean. However, that's about where the good news ends. The bathroom smelled bad and had mildew in... More

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2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I had the pleasure of staying at the Willows in Chicago on Sunday night (7-27). I would just like to say it was perfect for our needs. Small, intimate, clean, nice decor, and above all a very welcoming staff. I look forward to the next time I am in Chicago. The Willows will be my hotel of... More

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San Antonio, Texas
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

We stayed in this hotel after reading the reviews. I did enjoy the stay. The neighborhood was just wonderful, old Chicago, with nice eating places and many locals. We mostly road the city bus, which made it much cheaper. You can get a three day bus pass at the local, SMALL Walmart for $25.00. The hotel management recommended this to... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

The best hotel I ever stayed specially for the price. .. the only thing missing is the pool but overall it's perfect. . Excellent staff and great breakfast. .. I will stay there again if I get a chance to back in Chicago. . Everything is walking distance restaurants, grocery stores, apparels, the cta train station and buses... so if... More

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Shelby Township, Michigan
13 reviews 13 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our extended family of 8 stayed at the Willows last weekend and we loved it. The hotel is set in a quaint neighborhood and has a European feel. The rooms are clean and the beds were very comfortable.The staff is amazingly friendly and helpful. In fact, when we checked out our car battery was dead and Ben, one of the... More

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Cincinnati, Ohio
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Willows during a visit to Chicago to go to a concert at Wrigley Field. What a charming hotel! It is nestled on a tree lined street, though it is convenient to many shops, restaurants and the L. The staff was very attentive and helpful with suggestions on where to visit and the easiest way to get... More

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Richfield, Minnesota
Top Contributor
135 reviews 135 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at The Willows for a long weekend getaway. The customer service was wonderful. We were greeted by Ben, who was willing to go out of his way to provide us with the best possible stay. You rarely find an employee with so much pride in their job as Ben. I was going to ask... More

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Top Contributor
89 reviews 89 reviews
61 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We were happy with our choice. The hotel is on a quiet street, but conveniently located to Lincoln Park, as well as lots of lively restaurants and shopping around the corner. I liked the charm of the old building. I assume there has been some recent updating done, because it did not strike me as worn. The bed was comfortable,... More

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santa barbara, ca
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

In our travels, we find that a willing staff overcomes some other shortcomings. This is a neighborhood hotel in the Lincoln Park area, well located near lots of shops and public transport. Buses that take you downtown to Michigan Ave. or the Loop are steps away. The brown line L is a ten minute walk. The property is old, but... More

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Keith S, Regional Manager at The Willows, responded to this review

Dear Guest, Thank you for staying with us on your most recent visit to Chicago. I appreciate you commending our team members and your feedback of our newly renovated rooms. We certainly look forward to welcoming your return. Sincerely, Keith E. Scott Regional Manager broughtonHOTELS More

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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service
Hotel Style
#33 Business Hotel in Chicago #54 Family Hotel in Chicago #66 Romantic Hotel in Chicago
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