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The Willows

#60 of 182 Hotels in Chicago
Certificate of Excellence
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555 West Surf Ave, Chicago, IL 60657-6020
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1 room 1 adult
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587 Reviews from our TripAdvisor Community

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Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel is lovely and comfortable. We stayed here to visit Loyola University, and the location was perfect! We were able to see life in Chicago outside the loop, but we were close enough to down town to make appointments and see all of the stirs. The staff at the hotel was nice, everything was clean quiet.

Review collected in partnership with this hotel

Helpful?
Thank Mark B
Caesar L, Front Office Manager at The Willows, responded to this review

Dear Mark, Thank you so much for staying with us and for the lovely review. We appreciate your feedback and the time you took to review us on TripAdvisor. We look forward to welcoming you back should your travels bring you back to the area. Sincerely, Leila O. Assistant General Manager More 

Ludington, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Willows was a comfortable break from northern Michigan snow. Conveniently located to Lincoln Park and Lakeview neighborhoods. Public transportation provided easy access to all of the cultural attractions from the Museum of Modern Art to the Field Museum. A visit to the Art Institute is a must with a walk through Millennium Park. Best of all was the WONDERFUL... More 

Helpful?
Thank John T
Caesar L, Front Office Manager at The Willows, responded to this review

Dear John, We are glad you enjoyed your visit to Chicago. This city is so beautiful, even in the winter months, and has so much to offer for everyone to enjoy. Thank you for choosing to stay with us during your visit and thank you for praising our staff as well. We hope to see you again, maybe during the... More 

COSTA RICA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The infraestructure, the location and the service. The hotel was great, the staff was very willing to help and they were very friendly. The hotel has an excellent location. The room was very nice, very clean and cozy. The breakfast was excellent. You can choose from the different options they have. If I have to go to Chicago again, this... More 

Helpful?
Thank ARGENIS O
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for the great, 5 star review and for taking the time to write it . We are delighted to see that you had a good experience with us, from the comfort of the room, to our complimentary, continental breakfast, to our neighborhood and our great staff. We hope your travels bring you back to Chicago soon... More 

Minneapolis, Minnesota
1 review
4 of 5 stars Reviewed 1 week ago

I have been staying at this and the other two sister hotels since the late 90s and continue to find them as good as they have always been. A quiet hotel with friendly helpful staff. The Willows is conveniently located to all of the necessary shopping venues and convenient to many good places to eat as well. Transportation options are... More 

Review collected in partnership with this hotel

Helpful?
Thank llamsp
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, We are so happy to hear that you have enjoyed our hotel and our sister hotels for as many years as you have. That is what we strive for, a great and comfortable stay for our guests to enjoy and keep coming back to us. We very much appreciate you and we look forward to your next stay... More 

Peoria
1 review
4 of 5 stars Reviewed 1 week ago

Small room as expected, but when staying in Chicago do you really need much more than a bed and a bathroom. Clean, room was ready early, easy to find.Great coffee. Walking distant to Sidetrack bar and much more. Parking was a bit of a hassle.

Review collected in partnership with this hotel

Helpful?
Thank kcorso2011
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for staying with us during your trip to Chicago. We are happy you enjoyed your room, our amenities and our lovely neighborhood. We hope to see you again during your next visit and we will be more than happy to try to make the parking a little easier. Sincerely, Leila O. Front Office Manager More 

Wellington, New Zealand
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Gorgoues little hotel. Perfect location. Our room was fresh and clean. The free breakfast was good for something on the go - though I am more of a eggs and sausage person. The front desk staff were very cheerful and helpful. We managed to get free street parking for 2/3 days, and it only took 10mins to drive to downtown... More 

Review collected in partnership with this hotel

Helpful?
Thank rverg2016
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you so much for sharing your travel experience with others here on TripAdvisor. We love to read that your overall experience was great and that you will be staying with us again. I also wanted to let you know that even tho we have a few steps in the lobby on two sides of the room, we... More 

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 2 weeks ago

Room was clean and in good condition. The location was perfect for our needs the hotel staff was very courteous and knowledgeable. Continental breakfast was decent. Nice place for the price. Would use Willows again.

Review collected in partnership with this hotel

Helpful?
Thank lakishah108
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to write a review about your stay with us. We are delighted you enjoyed your stay and that you found our location, staff and services to your liking. We look forward to your next stay. Sincerely, Leila O. Front Office Supervisor More 

West Bend, Wisconsin
1 review
4 of 5 stars Reviewed 2 weeks ago

Our daughter just moved to that area so it was nice to find a hotel that was within walking distance of her apartment. The nice hidden treasure. Staff was nice and helpful. Also nice to be able to walk to restaurants and shopping.

Review collected in partnership with this hotel

Helpful?
Thank 81donak
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, We wanted to first welcome your daughter, as well as you, since you will be visiting a lot I'm sure, to our neighborhood. It is a great neighborhood to be living in and visiting, as it offers so many restaurants, parks, shops, etc. We are confident that she will enjoy it. Thank you for taking the time to... More 

Rantoul, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

My husband and I had a wonderful stay at The Willows! The staff was so very helpful and informative. We were attending the final showing of Million Dollar Quartet and staff was able to answer our travel/dining questions quickly and accurately. The breakfast was sufficient for a warm start to a very cold day!!

Review collected in partnership with this hotel

Helpful?
Thank 314mmcc
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guests, It was a pleasure meeting you during your quick trip into the city. I'm glad you enjoyed the show as much as I have, as I have seen it twice while it was here. And how great that you were able to be a part of the final showing! Glad that we were able to help with any... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 2 weeks ago

Modern conveniences, clean, comfortable and generous-sized king bedded rooms. The check-in process was seamless and the staff was personable and approachable. I felt very comfortable in a "big city" far from home (lol)!

Helpful?
Thank tjaffee2016
Caesar L, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for posting a review regarding your stay at the Willows. We appreciate your feedback, which I'm sure other people do as well, as it will help them with their decision where to stay on their trip to Chicago. We are happy that we could make you a little more cozy in our big city, which is... More 

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