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All 169 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
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Ranked #37 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
TravelingTrowel Indiana
  • Reviews (384)
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384 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
16 reviews 16 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a fantastic place to stay for so many reasons. The rooms were up to date and clean and the staff was very friendly and helpful. The breakfast was pretty good. The best part about this hotel though was its location. The neighborhood was wonderful with cute shops and plenty of restaurants, and even an urban Wal-Mart and Walgreens... More

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4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is a charming old hotel with updated rooms. The hotel staff is super accommodating. I wish I could remember all of the staff's names as they should all be commended for providing superior service! We received a great rate through a hotel website for two nights when we stayed the first time during mid-August, 2014. We liked it so... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Generally good! I did only stay a short while, but it was worth it! The location of the hotel was great for walking to both Lincoln Park & main down town But also north to great little burbs Staff made you feel great

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Chagrin Falls, Ohio
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Previous reviews raved about the staff and I was not disappointed...very helpful and friendly. Nice location just off the street with plenty of stores and restaurants near by. The hotel itself is quaint; nothing spectacular but it fit like a comfortable jacket. The rooms were not large but fine enough for two people. The cookies were a nice treat and... More

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Germantown, Tennessee
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great boutique hotel and perfect location for us to stay since my son lives just blocks away on Surf.-The staff goes out of their way to be friendly and helpful. A special thanks to Ben the bellman and Nancy for going out of their way to make us welcome. Location convenient to Lincoln Park Zoo, the lake, Wrigley field and... More

Was this review helpful? Yes 3
Evansville, Indiana
Top Contributor
54 reviews 54 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed there this past July. Very friendly, helpful and accommodative staff. Nice rooms....great location within walking distance of restaurants. Close to the Lake...short bus ride to Wrigley Field. Highly recommended.

Was this review helpful? Yes 2
Jackson, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I hardly ever write reviews of places I've stayed. However, I had to come here and recommend The Willows Hotel in Chicago. From the moment we got there, the staff went out of their way to be as friendly as possible. The location is great! When I first booked the hotel, I was a little hesitant because we seemed far... More

Was this review helpful? Yes 1
Lake of the Ozarks, Missouri
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were at The Willows recently. We initially booked this hotel due to its proximity to Wrigley Field. Many years ago I lived in this neighborhood, and wanted to enjoy its ambiance again. The Willows is a lovely boutique hotel run by very caring staff. We had a standard queen room that was plenty big enough for us...and with a... More

Was this review helpful? Yes 1
Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stay at the Willows whenever we come into the city because it is just a few blocks from our daughter's apartment on Surf St. It is in a great neighborhood with tons of shops and restaurants, and close to Lincoln Park, the lake and mass transit. The staff has always been very friendly and accommodating. This past visit, I... More

Was this review helpful? Yes 1
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Could not say enough good things!!! Clean room, helpful staff, nice breakfast. We picked the location so we would be close to Wrigley. It was easy walking distance to the field through what felt like very safe neighbourhoods. Lots of great eating close by. Easy access to Lincoln park. Could walk to Navy Pier but it would be about 2... More

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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service
Hotel Style
#32 Business Hotel in Chicago #45 Family Hotel in Chicago #61 Romantic Hotel in Chicago
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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