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All 167 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
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Ranked #41 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Amiee R Washington DC, District of Columbia
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334 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed yesterday NEW

Last week was my third stay at the Willows. I loved walking into the lobby and seeing the friendly, familiar faces of Bianca, Ben and John. This says a lot to me about how happy the staff is here. They are attentive and prompt every time I have needed anything...from helping me print out my boarding pass, to tweaking anything... More

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Canton, OH
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Willows many times. The staff is friendly and helpful. The neighborhood is great for restaurants and walking. Close to the Cubs as well. We enjoy it every time we have been there.

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Danville, Indiana
Top Contributor
62 reviews 62 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I just spent 6 days 5 nights here. Beautiful building, new carpet, beds and pillows very comfortable. Great breakfast choices.Staff was awesomely friendly! Loved the ceiling fans in the rooms as well.

Was this review helpful? Yes 1
Cedar Rapids, Iowa
Top Contributor
511 reviews 511 reviews
92 hotel reviews
410 helpful votes 410 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a King Bed in a room that was large enough to accommodate several more with a small closet and bathroom. The windows overlooked the alley so traffic noise was at a minimum. However there were two other sources of noise, a loud "clomping" resident in the room overhead and the radiators. Although we turned the radiators off, they... More

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West Bend, Wisconsin
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed a night here recently and had a great experience. The staff were so courteous and polite, it made a reaL difference. The hotle is in a great location walking distance of lots of places to go and eat. We received a great recommendation from the staff. Would definitely go there again.

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Phoenix
2 reviews
4 of 5 stars Reviewed 3 weeks ago

We booked this hotel for girls 5 day getaway. The hotel staff are very friendly and helpful which was a big plus when this is your first visit to the windy city. Our room was clean with an ample amount of toiletries to make you feel at home. The beds are very comfortable and overall cozy. The only bad I... More

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Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great Hotel...Great service...Great price...Great Staff...Clean rooms...Wonderful continental breakfast, no kidding, great free breakfast with your hotel room...The Staff was very helpful about finding places in Chicago we wanted to see.

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Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I absolutely love everything about The Willows! I was in Chicago recently to surprise my husband who was there for work. I hadn't been to Chicago in five years and this was an amazing trip. The Willows was a huge part of the fantastic weekend. Incredibly friendly and helpful staff. It's obvious the people working at The Willows really want... More

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Menasha, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My husband and I came to Chicago to celebrate and visit our new grandson. It was a busy weekend as it was St. Pat's day, but babies come when they want to! I carefully checked out the hotel's website, and I have stayed at hundreds of hotels. After a long, wonderful day with the new baby, we checked into The... More

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marino44, Manager at The Willows, responded to this review

Dear Guest, I want to apologize for the experience you had with our parking lot. I want to assure you we pay careful attention to feedback such as yours as it allows us the opportunity to improve our services and facilities for our guest. I would like a chance to speak with you further about your stay and how we... More

Warren, MI
Top Contributor
155 reviews 155 reviews
155 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 10, 2014

The location of this hotel in Lakeview is booming with people, cars, and businesses galore. Checking in was a friendly process and I was allowed to check in about an hour before official check-in which is always appreciated. The hotel is very old but has a ton of character. The squeaky hallways leading to the guest rooms shows the true... More

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Additional Information about The Willows

Also Known As:
The Willows Hotel Chicago
The Willows Hotel
Willows Hotel Chicago
Willows Chicago
Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#32 Business Hotel in Chicago
#41 Spa Hotel in Chicago
#60 Family Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Willows 2.5*
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