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All 168 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
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Ranked #42 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
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  • Reviews (367)
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367 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

The best hotel I ever stayed specially for the price. .. the only thing missing is the pool but overall it's perfect. . Excellent staff and great breakfast. .. I will stay there again if I get a chance to back in Chicago. . Everything is walking distance restaurants, grocery stores, apparels, the cta train station and buses... so if... More

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Shelby Township, Michigan
13 reviews 13 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our extended family of 8 stayed at the Willows last weekend and we loved it. The hotel is set in a quaint neighborhood and has a European feel. The rooms are clean and the beds were very comfortable.The staff is amazingly friendly and helpful. In fact, when we checked out our car battery was dead and Ben, one of the... More

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Cincinnati, Ohio
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Willows during a visit to Chicago to go to a concert at Wrigley Field. What a charming hotel! It is nestled on a tree lined street, though it is convenient to many shops, restaurants and the L. The staff was very attentive and helpful with suggestions on where to visit and the easiest way to get... More

Was this review helpful? Yes 2
Richfield, Minnesota
Top Contributor
134 reviews 134 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I recently stayed at The Willows for a long weekend getaway. The customer service was wonderful. We were greeted by Ben, who was willing to go out of his way to provide us with the best possible stay. You rarely find an employee with so much pride in their job as Ben. I was going to ask... More

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Top Contributor
89 reviews 89 reviews
61 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We were happy with our choice. The hotel is on a quiet street, but conveniently located to Lincoln Park, as well as lots of lively restaurants and shopping around the corner. I liked the charm of the old building. I assume there has been some recent updating done, because it did not strike me as worn. The bed was comfortable,... More

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santa barbara, ca
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

In our travels, we find that a willing staff overcomes some other shortcomings. This is a neighborhood hotel in the Lincoln Park area, well located near lots of shops and public transport. Buses that take you downtown to Michigan Ave. or the Loop are steps away. The brown line L is a ten minute walk. The property is old, but... More

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Keith S, Regional Manager at The Willows, responded to this review

Dear Guest, Thank you for staying with us on your most recent visit to Chicago. I appreciate you commending our team members and your feedback of our newly renovated rooms. We certainly look forward to welcoming your return. Sincerely, Keith E. Scott Regional Manager broughtonHOTELS More

Hudson, OH
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My family lived in Chicago for 10 years and we took the kids back to the 'ole neighborhood to show them around. Willows hotel was the perfect place. You really feel like you're in the heart of Chicago - no tourist traps to be seen - just good food, great location and wonderful people. We couldn't recommend them any higher

Was this review helpful? Yes 1
Ames, Iowa
Top Contributor
66 reviews 66 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have wanted to stay at The Willows for a while now. Our son lives in a part of Chicago very close to this hotel. We typically stay downtown because we cannot find a hotel to our liking near him. Finally, my wife and I got out of our comfort zone and booked a three night stay. My first impression... More

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Atlanta, Georgia
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff are exceptionally helpful and friendly, always at the ready to go the extra mile! The lobby is appealing and the rooms spacious. The parking was right behind the hotel and reasonable relative to other Chicago parking rates! Would have liked more fresh fruit choices for breakfast.

Was this review helpful? Yes 1
Lutherville, Maryland
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I struggled whether to rate this as average or very good. If you are looking for modern, sleak, trendy -- it's average. If you are looking for comfortable, clean, quiet in a great location - it is very good. I'll start with the plusses - it is ideally located in Lincoln Park. Can't get a better location for your money.... More

Was this review helpful? Yes 4
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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

368 photos of this hotel

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Deluxe Double Queen (68)
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Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service
Hotel Style
#33 Business Hotel in Chicago #54 Family Hotel in Chicago #66 Romantic Hotel in Chicago
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