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All 167 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
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90%
Ranked #40 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Lester W London, United Kingdom
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336 people have reviewed this hotel

Traveler rating
    155
    146
    22
    9
    4
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85
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel is a perfect oasis of calm and comfort away from the bustle of downtown Chicago. It is an attractive building in a quiet street, and the staff I encountered.could not have been more helpful and friendly. I had a good sized room which was equipped with everything I needed, in particular a really comfortable bed. Continental breakfast was... More

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Bath, Michigan
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed one night at The Willows and it was a very pleasant stay. I was upgraded at no charge to a King room. The room was large and spacious with a great bathroom. Better yet, the bed and pillows were very comfortable. The room was very quiet. I slept great! The hotel is nestled away in a neighborhood with... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

Last week was my third stay at the Willows. I loved walking into the lobby and seeing the friendly, familiar faces of Bianca, Ben and John. This says a lot to me about how happy the staff is here. They are attentive and prompt every time I have needed anything...from helping me print out my boarding pass, to tweaking anything... More

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Canton, OH
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed at the Willows many times. The staff is friendly and helpful. The neighborhood is great for restaurants and walking. Close to the Cubs as well. We enjoy it every time we have been there.

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Danville, Indiana
Top Contributor
62 reviews 62 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I just spent 6 days 5 nights here. Beautiful building, new carpet, beds and pillows very comfortable. Great breakfast choices.Staff was awesomely friendly! Loved the ceiling fans in the rooms as well.

Was this review helpful? Yes 1
Cedar Rapids, Iowa
Top Contributor
511 reviews 511 reviews
92 hotel reviews
416 helpful votes 416 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a King Bed in a room that was large enough to accommodate several more with a small closet and bathroom. The windows overlooked the alley so traffic noise was at a minimum. However there were two other sources of noise, a loud "clomping" resident in the room overhead and the radiators. Although we turned the radiators off, they... More

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West Bend, Wisconsin
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed a night here recently and had a great experience. The staff were so courteous and polite, it made a reaL difference. The hotle is in a great location walking distance of lots of places to go and eat. We received a great recommendation from the staff. Would definitely go there again.

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Phoenix
2 reviews
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel for girls 5 day getaway. The hotel staff are very friendly and helpful which was a big plus when this is your first visit to the windy city. Our room was clean with an ample amount of toiletries to make you feel at home. The beds are very comfortable and overall cozy. The only bad I... More

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Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great Hotel...Great service...Great price...Great Staff...Clean rooms...Wonderful continental breakfast, no kidding, great free breakfast with your hotel room...The Staff was very helpful about finding places in Chicago we wanted to see.

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Pittsburgh, Pennsylvania
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I absolutely love everything about The Willows! I was in Chicago recently to surprise my husband who was there for work. I hadn't been to Chicago in five years and this was an amazing trip. The Willows was a huge part of the fantastic weekend. Incredibly friendly and helpful staff. It's obvious the people working at The Willows really want... More

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Additional Information about The Willows

Also Known As:
The Willows Hotel Chicago
The Willows Hotel
Willows Hotel Chicago
Willows Chicago
Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#31 Business Hotel in Chicago
#40 Spa Hotel in Chicago
#61 Family Hotel in Chicago
#62 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
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