We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Willows

#47 of 178 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Willows
Professional photos View all
Browse nearby
The Willows
Add Photo Write a Review

485 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    234
    195
    37
    14
    5
See reviews for
153
141
42
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (485)
  • Mar-May only
    (122)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (86)
All months
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Nice little hotel. The staff was great and the room was clean and quiet. We walked to the Cubs game and back. We felt like it was a safe walk even though it was a night game. We stayed in the small queen room. The room was small and the bathroom a little tight but we were comfortable and didn't... More 

Was this review helpful? Yes
La Mesa, California
3 of 5 stars Reviewed 3 days ago NEW

The hotel was pricey considering 2 out of 3 days I had to hear a dump truck at 6am. The rooms didn't have anything elaborate to charge that amount. The location of the hotel was in a great spot. It was centrally located for the trip I had planned

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us and sharing your thoughts about the Willows. We hope to see you soon next time you visit Chicago. Sincerely, Maria Lipan Area Manger 773-528-8400 More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Great location the staff was very helpful especially Bridget and Louis they both were great the hotel was very clean the area has a lot of restaurants and stores around I will most definitely be back they have breakfast and the coffee is good.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Ray, Thank you for choosing Willows Hotel for your recent visit to Chicago. I also wanted to thank you for taking the time to share your pleasant experience with us, with fellow travelers. We hope to see you again next time you are in Chicago. And I will make sure Bridget and Louis will see your review. Sincerely, Maria... More 

Philadelphia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

First, let me say that I am not a particularly demanding person. I rarely complain about hotel experiences that are less than I expected, figuring that there are more important things in life than to complain about hotels. But, my experience at Willows was one of the worst I have had in the U.S., and I thought I should at... More 

Was this review helpful? Yes 4
Hotel M, Manager at The Willows, responded to this review

Hi, Thank you for choosing the Willows Hotel for your recent visit to Chicago. I am sorry to hear that your experience with us clearly did not meet your expectations. We appreciate your feedback. I see you were in our Petite Queen room. We do offer larger rooms for our guests and hope that you will stay with us again.... More 

Boston, Massachusetts
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I ceertainly enjoyed by recent 1 night stay at the Willows. I was visting someone in the Lakre View neighborhood...and the Willows is in the perfect location for this. It is located on a quiet, scenic tree-lined street. I stayed in a single Queen on the 4th floor. Bed was comfortable and room was very quiet. Bathroom was fine, albeit... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Keith S, Manager at The Willows, responded to this review

Dear Guest, Thank you for the lovely review. I am pleased that you liked our hotel's amenities and we look forward to your next visit. See you soon! Sincerely, Maria Lipan More 

Upper Arlington
1 review
5 of 5 stars Reviewed 2 weeks ago

Loved the look of the hotel. Nice area. Good value. The freshly baked warm cookies in the lobby were great. We kept missing the batches only to be teased by the smell. The staff was so great they brought a fresh hot plate up to our room. Mmmmm.

Review collected in partnership with this hotel

Was this review helpful? Yes
Keith S, Manager at The Willows, responded to this review

Dear Guest, Thanks for staying with us and for taking the time to write about your expedience. We appreciate all of the kind words about our team and we are glad your Chicago experience was fabulous and we hope to see you again soon! Sincerely, Maria Lipan More 

Seymour, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a 3 night stay here,The hotel location is easy access to most of the location in Chicago ,The staffs are friendly and helpful, we arrived very late at night and most of the restaurants were close, they were able to point us to a nearby restaurant which is still open. The room is clean and decent size to fit... More 

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Halach, Thank you for the fantastic review! We are so pleased you enjoyed your stay with us. I appreciate the details you were able to give us. I find feedback very important to help us know what we are doing well and what we can improve for our future guests. I will be sure to pass on your kind... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Almost $250 a night. No central air, nor hot breakfast a real rip off! Next time I will stay in another area established. This was my first time staying in a hotel with out central air, and last!!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear HotinChi, We appreciate your review of your recent experience at our hotel. On behalf of the entire team, we are very sorry you had a disappointing experience with us. It is an old building with window units. One of our future project is to install PTAC. Sincerely, Maria Lipan Area Manager 773-404-3400 broughtonHOTELS of Chicago More 

Northampton, United Kingdom
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first hotel we stayed in at the start of a month long Anniversary trip. What an excellent choice. A lovely neighbourhood where you felt safe to walk in the evening. Our room was huge with plenty of space for all our luggage and very clean. Breakfasts were excellent and we found the staff all very helpful and... More 

Was this review helpful? Yes 2
Hotel M, Manager at The Willows, responded to this review

Dear Guest, Thank you so much for your wonderful review! We greatly appreciate your time. I am so pleased to know you enjoyed the location and amenities we offer. We hope to welcome you back in the near future. Again, thanks for taking time out of your day to review us! Sincerely, Maria Lipan Area Manager 773-404-3400 broughtonHOTELS of Chicago More 

Toronto, Ontario
1 review
4 of 5 stars Reviewed 3 weeks ago

Very good first impression given by the young lady with the piercing (sorry, forgot her name) pleasant and professional. Nice quiet hotel with amenities around just steps away. Our room was very clean and good confortable beds, no bathtub just up showers wich is not a big deal for grown ups but if you go with little kids it will... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Rafael, Thank you so much for staying with us! What a wonderful review of our hotel. I will pass on your kind words about Heave. She is the nice young lady mentioned on your review. I am so pleased to know you enjoyed the location and amenities we offer. We hope to welcome you back in the near future.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

276 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (18)
Viewed
Bathroom (8)
Viewed
Business center/function rooms (1)
Viewed
Other (22)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (200)
Viewed
Deluxe Double Queen (46)
Viewed
Executive King (55)
Viewed
Standard Queen (55)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Dining (2)
Viewed
Family/play areas (3)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chicago hotels
Lakeview
Majestic Hotel
Majestic Hotel
#31 of 178 in Chicago
4.5 of 5 stars 496 reviews
Lincoln Park
Hotel Lincoln, a Joie de Vivre Hotel
Days Inn Chicago
#64 of 178 in Chicago
4.0 of 5 stars 1,790 reviews
Show Prices
Show Prices
Show Prices
Lakeview
City Suites Hotel
City Suites Hotel
#88 of 178 in Chicago
4.0 of 5 stars 362 reviews
Lakeview
BEST WESTERN Plus Hawthorne Terrace Hotel
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay