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The Willows

2.5 of 5 555 West Surf Ave, Chicago, IL 60657-6020
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#36 of 169 Hotels in Chicago
396 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
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396 reviews from our community

Traveler rating
    191
    163
    27
    11
    4
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117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Kalamazoo, Michigan, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Best hotel experience in Chicago ever! Everyone was so helpful, friendly, and competent. They go the extra mile for their guests. We will stay here next time we are Chicago for sure. Love the neighborliness and the neighborhood.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW

Needing a hotel in Chicago this week, most being "sold out," I stumbled upon The Willows! What a "gem" The hotel is located in a delightful neighborhood, within walking distance to great restaurants and stores. The rooms are small, but very clean and comfortable. Parking was more than reasonable at $22 a night. The price included in/out privileges What impressed... More

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Cleveland, Ohio
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located in a very nice neighborhood, in walking distance to shopping and restaurants. When you arrive in the charming lobby, you are greeted by friendly staff, coffee and cookies. The rooms are clean and comfortable. It is an older hotel, but has warmth and character. The continental breakfast in the morning hits the spot. Every employee that... More

Was this review helpful? Yes 2
Los Angeles, California
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We were also in town this weekend getting a student settled in at DePaul. Like the previous review mentioned the location is excellent, on a charming street but near everything the neighborhood has to offer. Close to the park, lake, and zoo, plus steps away from tons of restaurants of every style and taste. The room was bigger than one... More

Was this review helpful? Yes 1
Murrieta, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town to take our son to DePaul University. The hotel is in an excellent location. We were close to shops and a variety of restaurants. We walked to the park, zoo and public transportation. The staff was extremely friendly and helpful. The room was larger than we expected for an historic building. The free breakfast had a... More

Was this review helpful? Yes 1
Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Loved this hotel from the moment I made the reservation. Bridgett was patient and answered all of my questions without ever seeming rushed. When we arrived, the staff was amazing. They even took me upstairs to show me a couple of rooms so I could choose the one I wanted. Who does that! The room I chose was spacious and... More

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midlands
Contributor
18 reviews 18 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel and staff are first class. The location is great for the lake and the local neighbourhood. For food and restaurants The staff are very friendly. And have time for you Got on well with. Adrian and Eric. Especially. Thank s to all the staff. Ps John you have a great team.

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Savannah, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Willows could not be in a more perfect location! Lakeview is THE neighborhood, and you're in the heart of it, and can really feel like a local. SO MANY awesome restaurants, shops, pubs, and more are mere steps from the front door, as well as quiet, tree-lined streets with gorgeous old homes and apartments. I brought my bike, which... More

Was this review helpful? Yes 2
New York
Top Contributor
107 reviews 107 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is located on a quiet street in a residential area that is just around the corner from many restaurants and shops. The staff were very helpful and went out of their way to help us when my husband wasn't feeling well. Among those who served us in such a kind way were Bridget, Ben, John, Bianca, Neli, and... More

Was this review helpful? Yes 2
Thetford, Vermont
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were visiting family in Chicago and chose The Willows because of its location in Lake View. From the moment we arrived the staff were extremely pleasant and welcoming. Our room was large and felt very modern, as if it had been newly renovated. The pillows were the most comfortable I have ever had at a hotel, and I got... More

Was this review helpful? Yes 3
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Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

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