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The Willows

#52 of 178 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
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1 room 1 guest
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505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Virginia Beach, Virginia
Level Contributor
12 reviews
5 of 5 stars Reviewed yesterday NEW

Had to travel to Chicago on short notice and made reservations at The Willows through Expedia. This was the perfect hotel for our short visit as it was in the perfect location for what we wanted to do. Within walking distance to Wrigley Field and all the great things that Clark Street has to offer along the way. An easy... More 

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Tucson
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Willows is a good neighborhood hotel in the Lincoln Park area. It is an older hotel, but very appealing from the outside. It is located on a quiet side street just off Clark. Many local restaurants are nearby. The front desk personnel were helpful and very willing to accommodate special requests. If you book, expect smaller rooms, older infrastructure... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Willows is conveniently located with some nice restaurants nearby. The property, however, is tired, at best. Giving it an average rating is a tad on the generous side. The bathroom had something hanging out from the wall that was sort of covered up with a metal grate to sort of hide it. Paint chipped when the door in a... More 

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Madison, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I think it is a very well located neighborhood hotel. The amenities were very nice, the room was spacious and clean and well designed. The breakfast in the morning was small but had what we needed to get moving in the morning.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Addison
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've lost count of how many times I have stayed at The Willows. The location is wonderful for my purposes but what keeps me coming coming back are the people. From the front desk to housekeeping, each is a true pleasure.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Iowa City, Iowa
1 review
4 of 5 stars Reviewed 1 week ago

Weekend to visit our son , after moving there a year earlier for new job. Your service and staff were great! Everyone we spoke with, were very helpful and nice. Enjoyed the morning breakfast also. Will definitely stay there again, or another one of you hotels.

Review collected in partnership with this hotel

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Hotel M, Manager at The Willows, responded to this review

Dear Guest, Thank you for your honest feedback. I am happy to hear that we were able to meet your overall expectations. Keep spreading the word about Willows Hotel. We love it! Best, maria Lipan Area Manager More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We were awakened at 4:10 am by a drunk man coming into our room. The front desk clerk let him in without verifying his identity or that the room was registered to him. The clerk somehow was able to open the door even though we had set the deadbolt. Although we were given a discount on our bill we will... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Guest, Thanks for your feedback. I apologize for not meeting your expectations. I have already followed up with our team and shared your feedback with them as well. Feel free to reach out to me if you would like to discuss it further. Best. Maria Lipan Area Manager 773-528-8400 More 

Brightwaters, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Very accommodating staff and very clean rooms are the hallmarks of this hotel. The building is quite old. Our room was big enough for 2 but the bathroom is tight and the air conditioners are noisy. Very little natural light in our west facing room on the 4th floor, and the hotel lighting is insufficient to read comfortably. The bed... More 

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Hotel M, Manager at The Willows, responded to this review

Dear Bob, Thank you for your comments. I am so happy to hear that you were able to experience Willows Hotel and local life in one of Chicago's neighborhoods. We hope to see you back again. Sincerely, Maria Lipan Area Manager More 

Cortland, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is in a great location with shopping and restaurants within walking distance. Parking was somewhat difficult to find. Room was clean and a nice size for 4 people. Breakfast was average, just like any other continental breakfast you you expect. Check in staff pleasant, however check out was not. There was miscommunication between my room rate. When I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Guest, Thanks for sharing your experience with other travelers. We hope to see you again. Best maria Lipan Area Mangerr More 

Grand Rapids, Michigan
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

close to Many great restaurants. room is quiet and dark-great for sleeping. Bought a nice $50 room robe! Front desk courteous an hepful. Nice neighborhood hotel off Broadway. We wold go back or try sister hotel, the Majestic next visit.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Guest, Thank you for taking the time to share your experience you had at Willows Hotel. See you next time when you are in Chicago. Sincerely, Maria Lipan Area Manager 773-528-8400 More 

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