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The Willows

#48 of 179 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
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Best prices for: 1 room 1 guest
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The Willows
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455 Reviews from our TripAdvisor Community

Traveler rating
    215
    189
    34
    13
    4
See reviews for
139
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47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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All months
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

My partner and I stayed at the Willows for 2 nights at the end of May 2015 and really enjoyed the experience. The hotel is situated on a quiet residential street 10min walk from the Diversey train station and 2 min walk from the No 22 bus stop which takes you straight downtown . The hotel is small but lovely... More 

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Wisconsin
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel has a great location. The only reason we picked this hotel was because it is about a mile away from Wrigley Field, which was the whole reason we were in town. To our surprise the hotel was a a great "chachki". We were welcomed as soon as we walked thru the door. They were able to check us... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: We want to thank you for staying with us and sharing your experience. Heaven and Luis will be pleased to hear they were instrumental in making you feel welcome at the Willows. Best Regards, John Blommaert Assistant General Manager More 

Austin, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My first impression was that it did not look like the photos. The hotel is old, dingy and creaky. After a while, it grew on me. It was entirely a matter of some good, some not. But overall, very good. They need color and new carpet, but everything is very clean. The location is pleasant with many restaurants and the... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us and sharing your thoughts about the Willows. We hope to see you soon next time you visit Chicago. Best Regards, John Blommaert Assistant General Manager More 

Richmond, Canada
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Our concierge was one of the highlights of our stay here.Went above and beyond in service and helpfulness.Older hotel, but great character and comfort.Found it basically by accident, but glad we did. Would definitely stay again.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for choosing the Willows for your recent visit to Chicago. We appreciate your comments and are glad you found us! We look forward to seeing you again. Best Regards, John Blommaert Assistant General Manager More 

Santa Clarita, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After reading the other reviews on TA, we booked our stay here. It's conveniently located to great food spots nearby, about 1/4 mile from the "L", which we used extensively and exclusively while in Chicago, and the staff was great! This is not a "Five Star" hotel, but we tend to stay away from those anyway. If 5 Star is... More 

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Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us and also for your kind words about our hotel and especially our staff. We look forward to seeing you again and hope you have a wonderful summer. Best Wishes, John Blommaert Assistant General Manager More 

Berlin, Germany
1 review
5 of 5 stars Reviewed 1 week ago

If you are fine staying outside the downtown area this hotel is the place to be. Very cosy atmosphere with extraordinary friendly staff and a charming character of the building. The beds are very comfortable, so if you do not mind the air condition and street noise in the morning you will get a a good night's sleep. The rooms... More 

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Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for giving us the opportunity to provide you an enjoyable experience. I would also like to thank you for sharing transportation information for getting around in the city. We're glad you enjoyed our cookies available every day at 4pm in our lobby. Our Front Desk Hosts are always happy to help our guests with suggestions... More 

Montreal, Quebec
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My friend and I were pleased to find the Willows well-located in Lincoln Park, close to public transit. The room was large and well appointed but any renovations are more cosmetic than substantial. The bathroom was large enough. The room was very clean. No views to speak of as we looked out over a neighboring apartment building and its backyard.... More 

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Hotel M, Manager at The Willows, responded to this review

Dear Recent Willows Guest: Thank you for choosing the Willows Hotel for your trip to Chicago. We appreciate your feedback and are pleased you had an enjoyable stay with us. Best Regards, John Blommaert Assistant General Manager More 

Canton, Georgia, United States
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rates were extremely high in this tiny, stuffy smelly hotel. All it has going for it is location, location, location. Rooms are extremely small and old looking. Staff friendly but immature and not very professional. Continental breakfast, a bunch of frozen Sara Lee type selections. Old hard boiled eggs, dole packaged fruit , poor tasting coffee. Not many places to... More 

Was this review helpful? Yes 2
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: I am sorry to hear that your experience with us clearly did not meet your expectations. I also received feedback from your husband and his correspondence with me was both respectful and helpful. I promise to share your thoughts with my managers and will we will be assessing ways to improve our breakfast offerings. Thank you for... More 

Summit, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very well-situated hotel, near Lincoln Park, wide variety of restaurants, transportation to Loop. While area is bustling, hotel is on a quiet side street. Rooms are small but comfortable. Complimentary breakfast includes a good selection. Staff is extremely hospitable: night clerk Juan especially so. We've stayed at The Willows twice, and will gladly do so on future visits to Chicago.

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: We appreciate your feedback regarding your stay with us. We are especially proud of Juan our overnight manager. Juan is a tremendous asset to the Willows and he is a truly caring person constantly looking at ways to make our guests feel comfortable and safe. We look forward to seeing you again on your next visit to... More 

Eco-Oregonian
Top Contributor
52 reviews 52 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's the little things that matter when away from home; a clean room, comfy bed, fresh linens and a friendly staff who take care of you. This little hotel has it all. I love it when they welcome us back each time we return to the hotel. The coffee is exceptional, hot and always available. And, it's close to all... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Returning Guest: We appreciate you sharing your recent experience at the Willows. You mentioned our coffee. Many of our guests have provided us feedback and it's been very positive. We grind fresh coffee beans for each pot so our guests can enjoy a truly good cup of coffee. We look forward to seeing you again! Best Regards, John... More 

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