We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Willows

#43 of 179 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Willows
Professional photos View all
Browse nearby
The Willows
Add Photo

469 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    225
    191
    36
    13
    4
See reviews for
145
137
41
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (469)
  • Mar-May only
    (122)
  • Jun-Aug only
    (130)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (86)
All months
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is in a great location in Lincoln Park/Lakeview, however the hotel is a bit older and therefore has very thin walls... so it was very loud in our room. We could hear people from all over the floor and the worst was housekeeping vacuuming at 8am. Hotel was very clean.

Review collected in partnership with this hotel

Was this review helpful? Yes
New Jersey
Level Contributor
125 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Willows is a charming older hotel with a personality and uniqueness that is often lacking in the bigger hotel chains. The double queen room was a very good size and the beds were very comfortable. Shower was great. We loved the honor bar in the room. So reasonably priced. When you make a reservation be sure to "share" it... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear NewJerseyBitsy: We appreciate you taking the time to let fellow travelers know about the Willows Hotel. We hope you will visit us again on your next trip to Chicago. Best Regards, John Blommaert Assistant General Manager More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stayed at The Willows during the tattoo expo at Navy Pier. The hotel was clean and neat. We were always welcomed back with greetings by the staff. Bridget was very helpful with answering all of our questions about the neighborhood and where to eat. Louie knows his way round the city very well, if you have any questions regarding trains... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear lulu A: Thank you for choosing the Willows for your recent visit to Chicago. I will definitely let Bridget, Luis and Silvia know how pleased you were with their service. We enjoy helping our guests get the most out of their experience in Chicago. Have a great rest of the summer! Best Regards, John Blommaert Assistant General Manager More 

Park City, Utah
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a moderate hotel in a very nice neighborhood close to shopping, restaurants and a pleasant walk to Lincoln Park. It is moderately priced, includes a basic continental breakfast and has free internet which is a big plus. The room is large but basic. I would call it no frills, but the beds are comfortable, there's lots of space... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear SuzeWParkCity: We’re pleased you enjoyed your stay with us. It sounds like you were able to take advantage of the many sight-seeing experiences available in Chicago. We hope to have the opportunity to serve you again the next time you come to Chicago. Best Regards, John Blommaert Assistant General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This place is super cool! Its got a fancy older vibe going on, and is very homey. I walked in and the lady said, "You must be Justine." I was surprised haha but I guess I was the last person booked to arrive! The lady also recommended places to eat nearby that were open (We ended up going to Ronaldis-... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear jnmaresca: Thank you for taking the time to share your experience with us. Many of our guests mention that they’re pleasantly surprised by honor bar prices. We hope to see you again in the near future. Best Regards, John Blommaert Assistant General Manager More 

Ridgefield, Connecticut
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The neighborhood is great and The Willows fits right in. Charming property and relatively easy to park if you are traveling with a car. Room was clean and everything fully functional. Easy to get a good night sleep in a quiet side street property. First class staff that makes The Willows feel like home away from home.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear speihei: Thank you for giving us the opportunity to provide you with a pleasurable experience. We’re glad you felt like we were your home away from home and look forward to seeing you next time you visit Chicago. Best Regards, John Blommaert Assistant General Manager More 

Springfield
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

You have to just love this place from the moment you step inside. Quaint, elegant, comfortable with amazing service. Great attention to detail and a highly organized place to stay. It is a cozy and personalized experience -- I have stayed here 6-7 times in the last few years and I never look for anywhere else to be. So many... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Kim_1978: We appreciate your kind words and also your repeat support with our hotel. We enjoy serving our repeat customers and also making new friends. Have a wonderful summer. Best Regards, John Blommaert Assistant General Manager More 

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

We wanted someplace to stay that wasn't going to cost a fortune but still nice. We definitely lucked out. I think The Willows exceeded our expectations in every way. I would highly recommend this hotel.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Jim R: Thank you for choosing the Willows for your visit to Chicago. We're pleased you had enjoyed your time with us and appreciate you sharing with your fellow travelers. We hope to see you again in the near future. Best Regards, John Blommaert Assistant General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent customer service, very spacious rooms, great location!! We had a wonderful stay at this hotel. Any thing we needed was attened to vey quickly, very courteous and professional staff. Neighborhood is very cool with lots of great restaurants all within walking distance. Free internet and free continental breakfast can't be beat. Would definately stay there again.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Darlene D: We are very pleased that you had an enjoyable experience with us and want to thank you for sharing with our future guests. It's our sincere wish that we will soon have the opportunity to make your next visit to Chicago a memorable one. Best Regards, John Blommaert Assistant General Manager More 

brisbane
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had trouble finding a hotel room and came across the willows on tripadvisor what luck. My wife and i loved it , alot of goodplaces to eat in a beautiful looking part of town. We got a large king room and it was clean and the staff were friendly and very helpful and had a good knowledge of the... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Simon O: Thank you so much for your kind words about the Willows. We're very glad you were able to find us and hope to have the opportunity to serve you in the future. Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

Questions? Get answers from hotel staff and past guests. Ask a question

276 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (18)
Viewed
Bathroom (8)
Viewed
Business center/function rooms (1)
Viewed
Other (22)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (200)
Viewed
Deluxe Double Queen (46)
Viewed
Executive King (55)
Viewed
Standard Queen (55)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Dining (2)
Viewed
Family/play areas (3)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay