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The Willows

#44 of 176 Hotels in Chicago
Certificate of Excellence
555 West Surf Ave, Chicago, IL 60657-6020
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The Willows
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The Willows
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434 reviews from our community

Traveler rating
    207
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    32
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gering, Nebraska
Top Contributor
51 reviews 51 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was clean and comfortable. The hotel room was a nice size ( a two double room) and on the top floor. The staff was friendly and the parking was reasonable and just a short walk away. The room was clean and was always serviced in a timely manner. I would not stay here in the summer as there... More 

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying at the Willows Hotel and for your feedback. It was a pleasure speaking with you earlier this week. We do have small refrigerators in each room with our honor bar items. Guests are always more than welcome to remove those items to make room for your own belongings. We do have air conditioning... More 

Bristol, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a week by myself in a queen room on the second floor. It's a great hotel that did everything I needed it to. Staff are very polite and courteous (lovely that they always welcome you back each day as you return!) and knowledgeable about transportation etc - I'm extremely grateful to one of the male receptionists... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for taking the time to share your experience with the Willows Hotel. We really appreciate it. We look forward to seeing you again in the near future. More 

Louisville, Kentucky
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Willows is a wonderful hotel to stay in while visiting Chicago. The staff is very friendly and helpful. The hotel is an old 4 story building but the rooms are very well kept, clean, quiet and roomy. The beds are exceptionally comfortable. The free continental breakfast is very good and they have coffee, tea and hot chocolate 24 hours... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: I wanted to thank you for choosing the Willows Hotel for your recent visit to Chicago. Your comments are appreciated. If there is anything we can do to make your next trip to Chicago more memorable, please feel free to call me at the Willows at 773-528-8400. Best Regards, John Assistant General Manager The Willows Hotel More 

Canton, Michigan
Top Contributor
57 reviews 57 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in a 2-bed room for 3 people. Location is excellent especially if access to Depaul is mandatory. Checkin was excellent, room spacious enough and very clean. Parking was reasonable for Chicago ($22/day with in-out privs). The one unfortunate is that the use radiator heating for the room so we had to experience constant pinging and banging in the... More 

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with the Willows Hotel. I am concerned that your experience made for a less than restful sleep. We appreciate your understanding about our heating system and are taking steps to correct the situation. I hope you will give us another opportunity to ensure you have a pleasant experience. Best Regards, John Blommaert Assistant... More 

Tampa, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

Intimate hotel in nice Chicago neighborhood. We spend time here as parents of a DePaul student. The staff is very friendly and helpful (Yo! Ben and Adrian!). John, the manager, is gracious and accommodating. Rooms are comfortable and quiet.

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for staying with us. I will pass along your kind words to Ben and Adrian. We'll see you next time you visit Chicago. Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

1 review
5 of 5 stars Reviewed 4 weeks ago

The willows is a beautiful hotel in a great location! The staff is very friendly,especially the night desk clerk Adrian! It's in walking distance of some great restaurants and shopping. They have coffee and tea 24/7 and the old building is beautiful. The only things that you should be aware of is they do not have on site parking so... More 

Was this review helpful? Yes
Hotel M, Manager at The Willows, responded to this review

Dear Willows Guest: Thank you for taking the time to share your experience with us. Adrian is one of our most valued employees and I know he will appreciate your singling him out for his efforts. Best Regards, John Blommaert Assistant General Manager The Willows Hotel More 

Windsor, Canada
Top Contributor
84 reviews 84 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 18, 2015

We stayed here recently on a Groupon (enticed by the included breakfast and affordable parking rates and on a suggestion to stay in Lincoln Park) and we were not disappointed! The room was very clean and comfortable, staff was all very friendly! You could tell that a core group of individuals runs the place and does so very well! They... More 

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Grosse Ile, Michigan
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed February 16, 2015

John helped arrange our reservations, he was very helpful and accommodating. Working with him on the details of our stay was a pleasure. Adrian greeted us with excellent service and a warm reception. He gave us information about local interesting attractions and directions to them. Our room was impeccable and inviting. This is going to be a wonderful stay at... More 

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Kingsport, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

We have stayed at the Willows three times while my husband was a patient at Diamond Headache Center. It is always a nice welcome warm place to come to after a long drive from Tennessee. Very convenient and walking distance to anywhere you need to go. Very comfortable beds and the BEST COFFEE anywhere, available 24/7. It's the little things... More 

Was this review helpful? Yes 1
Minnesota
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 11, 2015

I had a room with a single queen bed and there was barely enough toom to walk around the bed. Room was also next to the elevator so I had to listen to that all night. The location is convenient to many attractions, but I'll be looking for somewhere else to stay next time. Very light breakfast was included and... More 

Was this review helpful? Yes 1
Hotel M, Manager at The Willows, responded to this review

Thank you for choosing the Willows Hotel for your recent visit to Chicago. We appreciate your feedback. I see you were in our Petite Queen room. We do offer larger rooms for our guests and hope that you will stay with us again. You may call the hotel directly and ask for the manager. I assure you we can give... More 

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