We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 169 Chicago hotels

The Willows

2.5 of 5 Hotel   |   555 West Surf Ave, Chicago, IL 60657-6020 (Lakeview)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added The Willows to your Saves list
The Willows
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
90%
Ranked #38 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Digitalsandlapper Savannah, Georgia
  • Reviews (389)
  • Photos (267)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (79)
  • Location
  • More
Write a Review

389 people have reviewed this hotel

Traveler rating
    186
    161
    27
    11
    4
See reviews for
113
115
36
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Savannah, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Willows could not be in a more perfect location! Lakeview is THE neighborhood, and you're in the heart of it, and can really feel like a local. SO MANY awesome restaurants, shops, pubs, and more are mere steps from the front door, as well as quiet, tree-lined streets with gorgeous old homes and apartments. I brought my bike, which... More

Was this review helpful? Yes
New York
Top Contributor
102 reviews 102 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is located on a quiet street in a residential area that is just around the corner from many restaurants and shops. The staff were very helpful and went out of their way to help us when my husband wasn't feeling well. Among those who served us in such a kind way were Bridget, Ben, John, Bianca, Neli, and... More

Was this review helpful? Yes
Thetford, Vermont
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were visiting family in Chicago and chose The Willows because of its location in Lake View. From the moment we arrived the staff were extremely pleasant and welcoming. Our room was large and felt very modern, as if it had been newly renovated. The pillows were the most comfortable I have ever had at a hotel, and I got... More

Was this review helpful? Yes
Crossville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just returned from a week (Aug 13-20) at The Willows, our go to hotel in Chicago. As always, the staff was more than accommodating and extremely pleasant - special thanks to John, Ben and Juan. Our suite was quiet and comfortable and breakfast is always a treat with many choices for all tastes, and kept well stocked. There are... More

Was this review helpful? Yes
St. Louis, MO
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are visiting family or friends in the Lincoln Park/Lakeview area this is THE hotel to stay at for a relaxing, hassle free stay. We stayed at The Willows Aug. 14 - 17. Were lucky to find a FREE parking spot on the street right next to the hotel. We found the staff to be quite pleasant and very... More

Was this review helpful? Yes
Indiana
Contributor
16 reviews 16 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a fantastic place to stay for so many reasons. The rooms were up to date and clean and the staff was very friendly and helpful. The breakfast was pretty good. The best part about this hotel though was its location. The neighborhood was wonderful with cute shops and plenty of restaurants, and even an urban Wal-Mart and Walgreens... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a charming old hotel with updated rooms. The hotel staff is super accommodating. I wish I could remember all of the staff's names as they should all be commended for providing superior service! We received a great rate through a hotel website for two nights when we stayed the first time during mid-August, 2014. We liked it so... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Generally good! I did only stay a short while, but it was worth it! The location of the hotel was great for walking to both Lincoln Park & main down town But also north to great little burbs Staff made you feel great

Was this review helpful? Yes
Chagrin Falls, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Previous reviews raved about the staff and I was not disappointed...very helpful and friendly. Nice location just off the street with plenty of stores and restaurants near by. The hotel itself is quaint; nothing spectacular but it fit like a comfortable jacket. The rooms were not large but fine enough for two people. The cookies were a nice treat and... More

Was this review helpful? Yes
Germantown, Tennessee
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great boutique hotel and perfect location for us to stay since my son lives just blocks away on Surf.-The staff goes out of their way to be friendly and helpful. A special thanks to Ben the bellman and Nancy for going out of their way to make us welcome. Location convenient to Lincoln Park Zoo, the lake, Wrigley field and... More

Was this review helpful? Yes 3
Owners: What's your side of the story?
If you own or manage The Willows, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Willows? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Willows 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Tingo, Hotels.com, Travelocity, Priceline, TripOnline SA, BookingOdigeoWL, Venere and Otel so you can book your The Willows reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago

267 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (57)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (11)
Viewed
Bathroom (8)
Viewed
Business center/function rooms (1)
Viewed
Other (25)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (200)
Viewed
Deluxe Double Queen (46)
Viewed
Executive King (55)
Viewed
Standard Queen (55)
Viewed
The Hotel (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (1)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Chicago with
any amenities

Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Room Service
Hotel Style
#32 Business Hotel in Chicago #46 Family Hotel in Chicago #61 Romantic Hotel in Chicago
Hotel Class
Number of rooms
55

Questions & Answers

Questions? Get answers from The Willows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer