We stayed at this hotel during a very busy conference, so it would not be fair to rate some of the services. The room we were given can best be described as shabby. The alarm clock radio did not work and had to be replaced. The heating system was antiquated and did not work adequately. The toilet leaked onto the... more

This is the second time I have stay with my husband at the Sheraton. I just love it. First of all, it is tucked away from the hustle and bustle of Michigan Avenue but very close to walk to. It is just minutes walk from Navy Pier and is directly across the street from AMC East 21 Movie theater and... more

Beware… Sheraton Towers has the worst valet parking system I have ever experienced. Sheraton really needs to do something different with the parking here. In the world of travel and having choices among hotels, it’s the small details like parking that become a deciding factor. It’s a shame really because everything else about the hotel was good. Ericka checked us... more

The hotel is very close to Navy Pier. Nice Lobby. The room was clean, but small. My only complaint is the bed was very uncomfortable. I would recommend the hotel because of the location but hopefully they will get some new beds! more

Hotel is much nicer this visit than we had in the summer. We were glad because we have stayed at this hotel several times over the last 10 years and always liked to stay here. The new mattresses are very comfortable and the rooms very clean.. Hotel was very accomodating and upgraded us to the Club Level when we checked... more

I stayed at the Sheraton for my cousin's wedding in October. The room was very nice with a fantastic view! There were also a lot of bars within walking distance for my sister and I. The wedding and reception were held at the hotel and they were beautiful! The hotel even offered a mini reception outside before the main event... more

We bring a group once a year to eat and party and thank our clients. This was our first stay at this property. We got a special pre-paid internet rate of $109/night. WHAT a bargain! The location is fabulous. We joined the Starwood club upon check-in and were given corner rooms on the top floors. There was free water and... more

We stayed here for three nights (Th, F, Sa) and were very pleased. We arrived shortly after 10AM on our first day, and were cheerfully given an early check in at no extra cost, with a room on the 18th floor overlooking the Chicago River with a great skyline view that included the Chicago Tribune building. Beds were very comfortable.... more

we hae just got back and want to start off with a Thank You to Alex and Alex (on the reception)for making our stay very pleasant. The Hotel has great views of Lake Michigan from our 34th Floor Room. Staying on the 34th Floor means we also had Complimentary Breakfast. The Hotel is well Maintained and looks like it has... more