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Sheraton Grand Chicago

#53 of 182 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
4.0 of 5
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301 East North Water Street, Chicago, IL 60611 (Formerly Sheraton Chicago Hotel and Towers)
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Sheraton Grand Chicago
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4,079 Reviews from our TripAdvisor Community

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Saint John, IN
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The title of my post says it all. It was extremely clean, the beds were so comfortable that I didn't want to get up and it is conveniently located near all that Michigan Avenue has to offer. I will definitely stay here again when in Chicago!!

Helpful?
Thank teachforlife
Brownsburg, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Sheraton Grand in Chicago is amazing. Walking distance to the Miracle Mile and Navy Pier. The room (Large and very comfortable) had a wonderful view of downtown. You would never have to leave the hotel, great restaurants work out center, and other entertainment in the hotel. I travel for my job and stay in many places, but this was... More 

Helpful?
Thank acskirvin
Level Contributor
20 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is a great hotel. Close to Navy Pier. I really enjoyed my steak at Shula's. Sean the bartender was so much fun. Then I walked across the lobby to the Chi Bar. Very relaxing. Room service was spot on. And the staff was friendly and professional. I will definitely stay here again.

Helpful?
Thank Dave P
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Dave P. Thank you for taking the time to review our hotel. I'm so glad to hear you enjoyed your dinner at Shula's Steakhouse and the service you received. We look forward to your return and if you need anything, please feel free to let us know and we'll do our best to accommodate your needs. Warm regards, Mary... More 

Big Stone Gap, Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week in December. Wonderful hotel, friendly staff. Enjoyed every minute we were here. Room was comfortable with a great view. Definitely will return in the future. Very convenient to Chicago's main attractions.

Helpful?
Thank R_Galyean821
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello R_Galyean821, Thank you for your kind remarks. I'm glad to hear you enjoyed our accommodations and look forward to assisting you upon your return. We appreciate your business! Best, Mary P. Executive Office More 

Level Contributor
361 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I am in love with this hotel! The location is perfect, great views from the room, but the A+ is the staff! Wow! They made me feel in home, as soon as I arrive I ask for a late check out, cause my flights were at midnight, they were amazing they told me that I was able to do a... More 

Helpful?
Thank Eric R
Bryan W, Manager at Sheraton Grand Chicago, responded to this review

Hello Eric R, Thank you for taking the time to share your erecent stay and kind words with us. It was truly a pleasure to have you as our guest and we hope to welcome you back again soon! Warm regards, Bryan W. Front Desk Manager More 

Madison, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is in a great location and within walking distance to Tribune Tower, shopping on Michigan Ave., Millennium Park, convenient to bus stops, and restaurants, yet has enough amenities within that you could have a great mini-vacation or business trip without venturing out at all. We were met by a very personable and welcoming front desk staff person. She... More 

Helpful?
Thank Henrysmom1
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hi Henrysmom1, Thank you for taking the time to share your experience with us. I'm happy to hear you and your family had a wonderful trip and were very happy with your accommodations. I'm glad you chose the Sheraton Grand for a mini-vacation and look forward to seeing you again the next time you are in Chicago. I know how... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton Grand for a week in January for a Conference. The location is great, rooms comfortable, and food was all beyond what I expected. However, what stand out in my mind the most was the customer service I received from the Front Desk Manager Alexandra Gale. I had a bit of a mishap on the parking... More 

Helpful?
Thank Laura H
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Laura H, Thank you for staying at the Sheraton and for your kind comments on Trip Advisor following your experience at our hotel. It was a pleasure to read your comments regarding our Front Office Manager Alexandra and will certainly pass your comments to her. Guest satisfaction is our number one priority and I will be happy to share... More 

Carmel, Indiana
2 reviews
5 of 5 stars Reviewed 1 week ago

Had a great stay at the Sheraton Grand Chicago. Beautiful hotel, great location, gracious staff. Kind of limited in dining options in the evening, but there are plenty of options.in the neighborhood. A good stay.

Helpful?
Thank Christopher B
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Christopher B, Thank you for your kind remarks regarding your recent stay at the Sheraton Grand. I'm delighted to hear that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return. Warm regards, Mary P. Executive Office More 

Chicago, IL
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night in the hotel on a very cold winter. We got an amazing price through the hotel's website. Our room included the club room. Our room was clean and spacious enough to accommodate four. Our room was very quiet. I'm not sure if the hotel is always so quiet but there were very few people staying there... More 

Helpful?
Thank travelbug34
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello travelbug34, Thank you for taking the time to share your review with us! I'm so glad to hear all the positive feedback on your room and how you enjoyed the services in our Club Lounge. We are glad you enjoyed your stay and hope to see you again very soon when your travels bring you back to Chicago. Warm... More 

Mankato, Minnesota
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here the past couple years for a work conference. The hotel has always treated us well. They are accommodating and make our stays easy. They could pay. Little more attention to detail on the cleaning of the rooms no bathrooms as our room was dirty when we checked in. Only reason I didn't give the hotel 5 stars

Helpful?
Thank brentopat
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello brentopat, Thank you for your review. I'm delighted to hear your enjoyed our accommodations and the service you received from our staff. I'm sorry to hear that your room wasn't cleaned when you checked in. We look forward to assisting you the next time your travels bring you back to the Sheraton and know that we will do our... More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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