We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Grand Chicago

#52 of 182 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
4.0 of 5
Hotel website
Hotel deals
301 East North Water Street, Chicago, IL 60611 (Formerly Sheraton Chicago Hotel and Towers)
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sheraton Grand Chicago
View Map
Add Photo Write a Review

4,073 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
361 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I am in love with this hotel! The location is perfect, great views from the room, but the A+ is the staff! Wow! They made me feel in home, as soon as I arrive I ask for a late check out, cause my flights were at midnight, they were amazing they told me that I was able to do a... More 

Helpful?
Thank Eric R
Madison, Wisconsin
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location and within walking distance to Tribune Tower, shopping on Michigan Ave., Millennium Park, convenient to bus stops, and restaurants, yet has enough amenities within that you could have a great mini-vacation or business trip without venturing out at all. We were met by a very personable and welcoming front desk staff person. She... More 

Helpful?
Thank Henrysmom1
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hi Henrysmom1, Thank you for taking the time to share your experience with us. I'm happy to hear you and your family had a wonderful trip and were very happy with your accommodations. I'm glad you chose the Sheraton Grand for a mini-vacation and look forward to seeing you again the next time you are in Chicago. I know how... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sheraton Grand for a week in January for a Conference. The location is great, rooms comfortable, and food was all beyond what I expected. However, what stand out in my mind the most was the customer service I received from the Front Desk Manager Alexandra Gale. I had a bit of a mishap on the parking... More 

Helpful?
Thank Laura H
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Laura H, Thank you for staying at the Sheraton and for your kind comments on Trip Advisor following your experience at our hotel. It was a pleasure to read your comments regarding our Front Office Manager Alexandra and will certainly pass your comments to her. Guest satisfaction is our number one priority and I will be happy to share... More 

Carmel, Indiana
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Had a great stay at the Sheraton Grand Chicago. Beautiful hotel, great location, gracious staff. Kind of limited in dining options in the evening, but there are plenty of options.in the neighborhood. A good stay.

Helpful?
Thank Christopher B
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Christopher B, Thank you for your kind remarks regarding your recent stay at the Sheraton Grand. I'm delighted to hear that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return. Warm regards, Mary P. Executive Office More 

Chicago, IL
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent one night in the hotel on a very cold winter. We got an amazing price through the hotel's website. Our room included the club room. Our room was clean and spacious enough to accommodate four. Our room was very quiet. I'm not sure if the hotel is always so quiet but there were very few people staying there... More 

Helpful?
Thank travelbug34
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello travelbug34, Thank you for taking the time to share your review with us! I'm so glad to hear all the positive feedback on your room and how you enjoyed the services in our Club Lounge. We are glad you enjoyed your stay and hope to see you again very soon when your travels bring you back to Chicago. Warm... More 

Mankato, Minnesota
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here the past couple years for a work conference. The hotel has always treated us well. They are accommodating and make our stays easy. They could pay. Little more attention to detail on the cleaning of the rooms no bathrooms as our room was dirty when we checked in. Only reason I didn't give the hotel 5 stars

Helpful?
Thank brentopat
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello brentopat, Thank you for your review. I'm delighted to hear your enjoyed our accommodations and the service you received from our staff. I'm sorry to hear that your room wasn't cleaned when you checked in. We look forward to assisting you the next time your travels bring you back to the Sheraton and know that we will do our... More 

Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for 4 nights; beds and pillows were top notch; very friendly staff, especially at the lobby bar, the waitresses were lovely! Service has been very good and guys outside calling for taxi if you need one. I will be back for sure and have a great time again!

Helpful?
Thank DutchSkipper
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello DutchSkipper, We appreciate your business and thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed your experience with us and that you were able to take advantage of the Lobby Bar and Taxi service. Thank you for your kind words and we hope to see you again soon. Warm regards,... More 

Brisbane, Australia
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was a lovely hotel with great service and in the best location! Our room had a great view of the river. We were walking distance to lots of places and close to the bus. Close to the Magnificent Mile and the Institute of Art.

Helpful?
Thank Lisa B
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello Lisa B, Thank you for sharing your experience with us! We are so glad you enjoyed our location and the great views you enjoyed from your room. It was a pleasure to have you as our guest and we're honored to be a part of this recent Chicago memory. We look forward to welcoming you back again the next... More 

Bradenton, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a wonderful place to stay in the city. Can walk to many great sights and restaurants. The weather could've been better, but they can't control that. Shulas was awesome. Had a groom with an awesome view, too.

Helpful?
Thank bwils
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review

Hello bwils, We appreciate your business and thank you for taking the time to share your feedback. I am delighted to hear that you enjoyed your experience with us and that you enjoyed a great meal at Shula's. Thank you for you kind words. We hope to see you again soon! Warm regards, Mary P. Executive Office More 

Neenah, Wisconsin
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very nice hotel in the heart of downtown. We had a quick walk or Uber everywhere we wanted to go. The bed are super comfortable and the room was quiet and nicely decorated. The lobby bar was a nice open spot with plenty of tables for a drink. Manny the bartender was very nice. We would stay... More 

Helpful?
Thank GoRockets1
Alexandra G, Manager at Sheraton Grand Chicago, responded to this review

We appreciate your business and thank you for taking the time to share your experience. I am delighted to hear you enjoyed your recent stay with us and am very happy that Manny took great care of you. We look forward to hosting you in the future! Warm Regards, Alexandra G. Front Desk Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,269 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (783)
Viewed
Room/suite (199)
Viewed
Bathroom (34)
Viewed
View from room (140)
Viewed
Hotel & grounds (108)
Viewed
Dining (20)
Viewed
Pool/beach area (19)
Viewed
Family/play areas (2)
Viewed
Other (261)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (430)
Viewed
Amenities (90)
Viewed
Double Room (51)
Viewed
Illinois Suite (108)
Viewed
Pool (17)
Viewed
Restaurants and Bars (62)
Viewed
Standard King Room (45)
Viewed
The Hotel (57)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Hotel & grounds (13)
Viewed
Dining (7)
Viewed
Business center/function rooms (7)
Viewed
Room/suite (19)
Viewed
Bathroom (3)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Chicago hotels
Downtown / The Loop
Hyatt Regency Chicago
Hyatt Regency Chicago
#93 of 182 in Chicago
4.0 of 5 stars 4,794 reviews
Streeterville
Hyatt Chicago Magnificent Mile
Streeterville
W Chicago Lakeshore
W Chicago Lakeshore
#97 of 182 in Chicago
4.0 of 5 stars 726 reviews
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#10 of 182 in Chicago
4.5 of 5 stars 3,138 reviews
Streeterville
Loews Chicago Hotel
Loews Chicago Hotel
#12 of 182 in Chicago
4.5 of 5 stars 448 reviews
Downtown / The Loop
Swissotel Chicago
Swissotel Chicago
#83 of 182 in Chicago
4.0 of 5 stars 3,022 reviews
Show Prices
Show Prices
Show Prices

Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay