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Sheraton Chicago Hotel and Towers

#46 of 177 Hotels in Chicago
Certificate of Excellence
4.0 of 5
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301 East North Water Street, Chicago, IL 60611
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Sheraton Chicago Hotel and Towers
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Ranked #46 of 177 Hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Ian L Alpharetta
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3,356 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alpharetta
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Sheraton Towers is an excellent location for downtown Chicago and close to the conference center, The hotel has good facilities including a good steakhouse restaurant. My room was comfortable although it could use a face lift. The closet was small and the dusty from the ceiling tiles. Plenty of work space and power outlets and the wifi was fast... More 

Was this review helpful? Yes 1
ohio
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I did quite a bit of research for this short family getaway. I chose this property based on location, reviews and price. I found a great rate for a club level room. I checked on the parking situation and had read that some reviewers arrived and found the self parking full. We really did not want to use valet, and... More 

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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a 4 night stay for business. This hotel is conveniently located within walking distance to the Magnificent Mile, Lake Shore Drive and the Navy Pier. Getting around was no problem as the front door staff are helpful when it comes to getting cabs. The hotel gym was good with a nice view of the city. All of... More 

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Mobile, Alabama
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Chicago Sheraton for a conference. It was great! Everyone was extremely helpful. They made sure our room was comfortable and even made reservations for dinner and tours. The room was large and the bed was wonderful. We just loved the view of Chicago at night. Within walking distance of sights.

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Sharon G, Thank you for the great review. We are pleased that you enjoyed your stay and the connection you had with our staff. We hope to see you back again in the near future. Warm regards, Mary P. Executive Office More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I stayed here over a weekend with friends. Our room had an amazing view of Lake Shore Drive & Navy Pier. Walkable distance to Navy Pier and just around a $5.25 cab ride to Willis (formerly Sears) Tower. Also a short cab ride away from some great nightlife spots. The restaurant/bars at the hotel are expensive, but that is to... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Amanda, Thank you for the glowing review. We are glad you and your friends had a wonderful experience and thank you for recommending our hotel! Based on your comments we look forward to welcome you back! Warm regards, Mary P. Executive Office More 

Istanbul
Top Contributor
52 reviews 52 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel is located where the rest of the hotels are in the Loop, walking distance to Magnificient Mile. We booked two rooms at Club Level, but disappointed with the breakfast offered there. Furthermore, people forget that hotel is for sleeping not partying. 5 people in 3401 made such a noise at night security came in even before made complaint. The... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel has a very good location. Everything you may need is nearby. The water view room is very nice. It was a great weekend we spent there. The room was clean and perfect but the mini bar prices where very high comparing to others.

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Ahmed A, Thank you for your review. I'm glad you enjoyed the convenient location of our hotel! We hope to see you back again very soon and please contact me if you need any assistance, Best regards, Mary P. Executive Office More 

Maumee, Ohio
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We took a mini spring break vacation to Chicago and stayed at the Sheraton. It was beyond expectations. Easy walking distance to the Magnificent Mile and Navy Pier. The staff were beyond helpful, friendly, and attentive. I wouldn't stay anywhere else.

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Pat, Thank you for your wonderful review and for sharing your experience with us. I'm happy you chose the Sheraton and look forward to having you and your family back again very soon! We appreciate your business and if there is anything I can do to make your stay even more enjoyable, please don't hesitate to reach out to... More 

Spring Lake, Michigan
1 review
5 of 5 stars Reviewed 1 week ago NEW

I travel for business a lot, so driving my wife and mother-in-law for a weekend visit to Chicago from Michigan isn't as high on my list as enjoying a weekend at home. But our mother really deserved a trip to get away. Since I travel so much I tend play the role of making sure the logistics go right for... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Mike F, Thank you for your kind remarks. We are glad that Rory and our bell staff helped make your trip even more enjoyable because of the service your received from both of them. We appreciate your comments and will certainly pass it along. We hope to welcome you and your family back on another road trip to Chicago!... More 

Perth, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was in Chicago on business and had a club room which offered amazing views and facilities. This is a busy hotel, but the room was very comfortable and spacious. The club facilities are very good. Staff are friendly, despite the size of the hotel. Easy walk to the pier, shopping and central city.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Hunter 5, Thank you for your great review. We are glad you had a wonderful experience and hope to welcome you back on your next visit to Chicago. Regards, Mary P. Executive Office More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.

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