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All 169 Chicago hotels

Sheraton Chicago Hotel and Towers

4.0 of 5 Hotel   |   301 East North Water Street, Chicago, IL 60611 (Near North Side)
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77%
Ranked #55 of 169 Hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
FPFD318 New York
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3,007 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Top Contributor
67 reviews 67 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed recently for a business trip. I have been staying at the hotel annually for many years for conferences. The good, the hotel is consistent ... The bad ... The rooms are the same as they were 9 years ago. I find run into trouble with my TV and while it started working one of the nights the hotel... More

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Bellevue, Nebraska, United States
Top Contributor
56 reviews 56 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really have nothing but great things to say about the property. I was attending a conference and the conference food was yummy. The room had an amazing view of the Chicago River. The bed was comfortable and clean. The staff is what makes this hotel so nice to stay at. It is easy to walk to all the areas... More

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Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Sheraton Chicago Hotel and Towers for a large conference. The best part of the stay was the staff. I had a meeting at the beginning of the conference and there were some issues with set-up and audio-visual. The staff cleared up the issues quickly, efficiently and effectively. They went above and beyond the call to make... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello KateyB85, Thank you for your amazing review. We love to hear the great feedback regarding our customer service. We appreciate all your comments and based on your experience, we look forward to welcoming you back. Please let me know the next time you are in Chicago and I will be sure that you will again have a memorable stay.... More

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived 10.30 at night. Quality of room booked not available, but offered refund, so dealt with quite well. Room was fine. Poor supply of milk, but at least there was a coffee maker! We asked for more milk and didn't get it. Next night, half hour after asking, room service bought a small jug of milk! I don't think front... More

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Bryan W, Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Deborah2370, Thank you for taking the time to share the gift of feedback with us. I'm truly apologetic that we were unable to meet your expectations and for the confusion that was had with several of your requests. I truly hope we'll have the opportunity to welcome you back again in the future to show you that this is... More

Atlanta, GA
Top Contributor
83 reviews 83 reviews
24 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very nice business, convention-style hotel in a good location just a few blocks from everything. The public spaces are nice, the rooms themselves are a bit bland - however the rooms ending in odd numbers do have the advantage of a nice view overlooking the river.

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Travelinman612, Thank you for your review. We are happy that you enjoyed the location of our hotel and look forward to your return. Please contact me if you need any assistance. Best Regards, Mary P. Executive Office More

Fort Walton Beach, Florida
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The previous reviews of this Sheraton are "spot on." Two considerations: 1. Nothing in the room except the TP is free of an additional fee (phone calls, wifi etc). 2. Room 2518 had a fantastic view of the river, The Trump Tower, the Tribune building...a panoramic view of downtown. One would assume the "...18" rooms from the floors below and... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello amigom1, Thank you for your review. We are happy you enjoyed your stay, and look forward to welcoming you back soon. Sincerely, Mary P. Executive Office More

Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall pleased with this hotel. I attended a conference, and stayed in a room on the 31st floor with a king-sized bed and a two seater sofa right next to the elevators. While the room was very spacious and comfortable, the sound of the high-speed elevators going up and down at night made it difficult to sleep. I also used... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello eg450, We appreciate your business and thank you for taking the time to share your feedback. We are happy to learn that your overall experience at the hotel was good. I do apologize for the inconvenience regarding the noisy elevators. We thank you for recommending our hotel and look forward to assisting you upon your return. Best Regards, Mary... More

Ann Arbor, Michigan
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay here. I arrived early and was able to check in right away which I really appreciated. My room was on the 18th floor overlooking the river with a view of the lake as well. Everything was really nice...location, property, room, helpful staff and nice view. Would stay here again.

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello AnnTM, Thank you for your glowing review and for sharing your feedback with us. We are glad that you had a great view of the lake and river. We look forward to assisting you upon your return. Warmest Regards, Mary P. Executive Office More

Massachusetts
Top Contributor
107 reviews 107 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago

It's been a while since I visited Chicago. This was a quick trip for an association I belong to. We stayed at the Sheraton Hotel. Great location. Good walking distance to lots of restaurants, attractions and the Navy pier. Hotel is large and comfortable. My room was well appointed but small. Staff was very helpful. Food we had at the... More

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Bryan W, Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello CB-Mass, Thank you for taking the time to share your recent experience with us. I'm delighted to hear that you enjoyed your recent trip back to Chicago and that we were able to host you during your meetings. We look forward to welcoming you back when you return to Chicago! Warm regards, Bryan W. Front Desk Manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I stayed on our honeymoon, and the front desk staff were wonderfully accommodating and made our stay very special! The view from our room was astounding and the room was lovely. Thoroughly enjoyed our stay here.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Dave B, Congratulations on your marriage! We are happy that you chose the Sheraton to celebrate your very special day. It's great to know that our staff made you feel welcomed. We look forward to you coming back next year to celebrate your one year anniversary. Please let me know when you are returning and we will make sure... More

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Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
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Also Known As:
Chicago Sheraton

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