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All 174 Chicago hotels

Sheraton Chicago Hotel and Towers

4.0 of 5 Hotel   |   301 East North Water Street, Chicago, IL 60611 (Near North Side)
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Ranked #54 of 174 Hotels in Chicago
Certificate of Excellence 2014
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3,064 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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US
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is a 7 minute hike from the Midway airport to downtown subway stop. So for $3.50 transit you get a little exercise. It's a busy big city hotel and the staff are trained to be helpful. The service is not spectacular, but it is warm, helpful and friendly. Rooms are what you would expect in this price range... More

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Guelph, Canada
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights in September and thoroughly enjoyed it. There was a little confusion over my reservation but that was only because we had been upgraded to a suite which looked odd in the booking system to the new employee on the front desk. The room was simple yet elegant. The maid service was awesome. A brief... More

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Kalamazoo, MI
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

A decent Sheraton average room a little dated if you ask me they could use a some TLC I do think that the hotel gets a little overwhelmed at times it's a very large and it just seems like they lose track of what's going on from time to time the one thing I find a little odd is that... More

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Regina, Canada
Top Contributor
150 reviews 150 reviews
18 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We arrived on Monday for a four night stay, one night of which was through Starwood points. This caused a bit of difficulty but the front desk was awesome in finally finding us a room we could stay in the whole time (and even bumped us up to the club floor). Room was very nice and the whole hotel was... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello SaskWolfoun, Thank you for your review. We are pleased that your overall stay was very positive and look forward to you returning next year. We also appreciate your comments regarding some areas where we need to improve and will pass along to the appropriate departments. Best Regards, Mary P. Executive Office More

Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here over the weekend. Upon check-in we were greeted by Alexandria. She was top notch. Polite,friendly,helpful, everything a hotel could wish for as their first guest contact. I requested an updated room. We were on the 23rd floor overlooking the Chicago river and Lake Michigan. The room was spacious, neat and clean. The only thing... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello lanolinlj, Thank you for your review and for choosing the Sheraton Chicago. We are happy that Alexandra was able to assist you with a complimentary upgrade and prompt service. We look forward to welcoming you back and if you need any assistance please feel free to contact me. Warmest Regards, Mary P. Executive Office More

San Francisco, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

I'm the housing coordinator for a large event services company, and the catering and sales staff of the Sheraton was extremely helpful organizing my group for a recent conference. Linda Hormel, the group coordinator, must've handled 20 changes in the weeks leading up to the event, and all of them went through in a timely and professional manner. I look... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello tpgiese14, Thank you for your review. We are pleased that Linda was able to assist you in making your changes in a timely manner so that your conference went smoothly. We look forward to seeing you again and will make sure you have the same positive experience. Warmest Regards, Mary P. Executive Office More

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is right on the Chicago river, beautiful view, great location, staff very attentive Boat tour outside the hotel Room was clean, food was great, good location with lots to walk to I definitely would be back again!!

Was this review helpful? Yes
Max V, Front Office Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Emma C, I am delighted to hear that you had a wonderful stay and thank you for your feedback! We hope to see you again soon. Please feel free to contact me directly at 312-464-1000 if I can be of any assistance with your next stay. Warm regards, Max V. Front Office Manager More

Oshkosh, Wisconsin
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a group of 28 people for a reunion in early October and were very pleased with the service we received from beginning to end. The staff was amazing throughout our visit, even though the hotel was sold out. We had a meeting set up in the main lobby/bar area on our first night and the manager greeted us... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello djstravelntours, Thank you for your review. We are so happy to know that your reunion was a success! We are pleased that your friends enjoyed our Sweet Sleeper bed and hope to see you all again in the near future. Please contact me if I can assist you in any way. Best Regards, Mary P. Executive Office More

Old Bridge, New Jersey, USA
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel building: The hotel is huge. The lobby is ginormous. It was a bit crowded when we arrived but we found out it was due to a conference held there that week. They have different areas on the lobby floor for front desk, concierge, restaurant, conference rooms, bar, and lounge area. It's big and the first day we were a... More

Was this review helpful? Yes 1
Max V, Front Office Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Dong Hee L, We appreciate your business and thank you for taking the time to share your feedback. I am delighted to hear that you had such wonderful experience at our hotel and that you received such excellent service in the Sheraton Club! I do apologize for any disappointment regarding your interactions at the front desk and would like... More

Niles, Michigan, United States
1 review
5 of 5 stars Reviewed 1 week ago

I had a great room with a great view of Lake Michigan and Navy Pier. Close to shopping and restaurants. The meeting rooms were spacious, food was delicious. Will definitely stay at this hotel again. Check out was a breeze, Eric was very accommodating at the front desk.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Debbie F, Thank you for your glowing review. We are pleased to know that you enjoyed your stay and look forward to welcome you back. If you need any assistance, please don't hesitate to contact me. Warmest Regards, Mary P. Executive Office More

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Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
Number of rooms: 1209
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Also Known As:
Chicago Sheraton

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