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Sheraton Chicago Hotel and Towers

#56 of 178 Hotels in Chicago
Certificate of Excellence
4.0 of 5
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301 East North Water Street, Chicago, IL 60611
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Breakfast for 2 Included
Sheraton Chicago Hotel and Towers
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Ranked #56 of 178 Hotels in Chicago
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Jon H Chicago, Illinois
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3,538 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

We arrived and had some issues using an out of state card to make the reservation, working wit jason at the front desk we were able to get everything worked out, Jason was very patient and helpful I would highly recommend this hotel

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Madison, Connecticut
1 review
5 of 5 stars Reviewed yesterday NEW

Friendly staff and very convenient location to navigate the city. Rooms were comfortable, clean, and quiet. Elevator wait time was acceptable and allowed people easy access to the multiple floors due to elevator banks.

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Charlotte, North Carolina
1 review
4 of 5 stars Reviewed yesterday NEW

The Sheraton in Chicago certainly exceeded my expectations. Located in the heart of downtown and in close proximity to major sites and attractions, the Sheraton provided exemplary service to me and my family during a vacation. The rooms were spacious, the club lounge was comfortable with an extensive selection for breakfast, and the fitness center had so much equipment if... More 

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Flint, Michigan
5 of 5 stars Reviewed 2 days ago NEW

Shop Floor Theatre Company sent 5 company employees to a conference held at this hotel. The rooms were excellent and the staff was knowledgeable and helpful. I would recommend this hotel for formal, business of family stays.

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Cypress, Texas
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Horrible place! Rooms smelled, dirty, and at least 5 people I know changed rooms. A couple changed twice! I even went across the street to another hotel because I was going to change hotels. They ended up moving me to a jr. Suite but it wasn't great and had a view of the roof. No safes in the rooms so... More 

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Scarborough, United Kingdom
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 days ago NEW

a typical chain hotel. The room was pleasant and having a room on the 10th floor on the Lake side of the building gives a good view. Their "Green Choice" option means the room will not be tidied so be warned. They haven't grasped that you could avoid changing the towels every day but still have a tidy room. There... More 

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Topeka, Kansas
5 of 5 stars Reviewed 2 days ago NEW

First time to Chicago and I wanted my experience to be awesome. Let me tell you it was better than awesome! From the friendly front desk customer service to the last day of checking out it was splendid. Staff was courteous and professional. Even helped us to a great bar and grill down the street. My room was clean, with... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Mende B, Thank you very much for your kind remarks and for sharing you experience with us. We are proud of our staff and the service you received on your first trip to Chicago and the Sheraton. We look forward to assisting you on your 2nd visit to Chicago and know that you can reach out to any of... More 

Greensboro, North Carolina
Level Contributor
159 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a conference and really enjoyed being walking distance to Millenium Park and the Magnificent Mile. It made the breaks very productive. The staff at the hotel was very curteous and helpful. The rooms are fairly large for a downtown hotel and extremely comfortable. I liked all the dining and bar options within the hotel.

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Ckamlet, Thank you for your review. We are glad you enjoyed your conference at our hotel. We appreciate your business and look forward to welcoming you back! Warm regards, Mary P. Executive Office More 

Schnecksville, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We booked 5 rooms for our daughter's graduation. We received upgades to our rooms which far exceeded our expectations. René and Connie in the Starwood owner's lounge greet every guest with a smile and make you feel at home. Connie's hot chocolate is amazing and René never forgets a name. Our breakfast at the restaurant was great and the front... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Jill T, Thank you for your review. We know there are so many hotel options to choose from in Chicago and we are very happy you picked us! Congratulations on your daughter's graduation and we hope to see your family back at the Sheraton when your travels bring you to Chicago. We appreciate your business! Best regards, Mary P.... More 

Auburn, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here in June for a wedding. Room was clean and nice. However stayed in room at the end of the floor and shared tiny hallway with another room. No fault of hotel but our "neighbor" kept getting confused during the night and tried to open our door. It's Chicago so don't expect to pay much less than $200 per... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello JLPelc, Thank you for your review. We are glad you had a wonderful experience and hope to welcome you back on your next visit to Chicago. Best, Mary P. Executive Office More 

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