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Sheraton Chicago Hotel and Towers

4.0 of 5 301 East North Water Street, Chicago, IL 60611
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#53 of 169 hotels in Chicago
2,950 Reviews 4 of 5 stars
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Sheraton Chicago Hotel and Towers
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Sheraton Chicago Hotel and Towers
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2,950 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Wayne
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall a good hotel. Workout facilities were above average. Outside bar has a nice view of the river, but closed around 11:00 causing about 6 groups to leave. Efforts to be Green are appreciated, with credit for not having maid service each day.

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New York
Top Contributor
67 reviews 67 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I travel 250 days in a year on business around the globe and this is one of the most terrible hotel I have ever come across. The Front Desk staff give you an expression as if they don't care and they have enough business due to the name "Sheraton". The rooms are old. And the most pathetic part was they... More

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Manhattan, Kansas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel for several days for a conference recently. The staff was great, my room was clean, and everyone I came in contact with was very helpful. I found the concierge to be very knowledgeable and personable and willing to think outside the box for things to see and do. Overall a very good experience.

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Los Angeles, CA
Top Contributor
105 reviews 105 reviews
59 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It has been too many years since I stayed here. I was in an updated guest room which was nice. I wish they would have mounted the tv on the wall freeing up much needed desk/countertop space. When room service delivered there was no useable space without clearing out my computer, papers, etc. Bathrooms had great lighting (a pet peeve... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello SamanthasDad, Thank you for your review. We are so happy to have you back at the hotel and glad that you like our newly renovated hotel. We hope that you don't stay away too long next time and would love to assist you upon your return. All the best, Mary P. Executive Office More

Hood River, Oregon
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

As I said, just a great location, quiet, but in the middle of everything. The hotel's public areas are also pretty amazing as well. Opulent, well maintained and clean. The staff, especially the waitresses in the lobby bar and Shulas and the concierge are friendly, have great senses of humor and work very hard for their money. I had a... More

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Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was expecting more from Sheraton, this hotel is old and even when it's a nice place, when you are there you have the feeling of being back in the 80's. The staff is super nice, they solve all the guest'a issues instantly. The lounge has a perfect view of the River and the lake. The pool is good, the... More

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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is one of those very big hotels that looks busy all the time, the minute I walked in I could see the reception of 5-7 staff members all busy check in people, in addition to many events running in the hotels with so many people walking around, the rooms on the other hand are very quite, the staff... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello ghaloob, Thank you for your review. We are happy that you had a great stay on your recent visit to the Sheraton and that you found our associates to be helpful and friendly! We are excited to welcome you back on your next trip to Chicago. Warm Regards, Mary P. Executive Office More

Rochester, Minnesota
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Over this past weekend (Aug 22 - 24, 2014), my husband, two friends, and I stayed at this hotel. We all checked in together as my husband has Platinum status; however, had two reservations. Our friends had a pleasant check in. My husband and I were treated very well by the same receptionist. (Unfortunately, I cannot recall her name.) There... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Jillian 852, We thank you for taking the time to review our hotel in detail. I'm happy that our front desk associate went above and beyond to upgrade you into a suite with no extra charges and that you were able to experience the club lounge. The views are spectacular! I hope that you and your friends will make... More

Kalamazoo, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

For my 70th b-day my husband,daughter,son-in-law and I stayed at the Sheraton Chgo for 2 nites. Torre did an excellent job of fulfilling our room requests and several other items that my husband requested to make my b-day special. Torre went above and beyond and the customer service was outstanding. The rooms were very clean with a magnificent view of... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Shirebuyer, Thank you for your amazing review and for recognizing Torre who assisted you and your family with your very special birthday celebration! We are happy you enjoyed your day and would love to have you back again next year! Happy Birthday! Mary P. Executive Office More

Wiarton, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Sheraton Chicago Hotel and Towers is surrprisingly hard to find via GPS even though it centrally located right where the action is in downtown Chicago. This is due to large number oof tall buildings and multi level streets that surround it, but it defintely is worth the effort to get there.. Upon arrival you will find, friendly front desk... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Brad F, Thank you for your recent review. I'm happy that once you arrived at the hotel you were greeted by our friendly front desk associates. Our location is centrally located and very convenient to visit many Chicago attractions. We hope to see you again on your next return back to Chicago and if you need any assistance, please... More

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Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
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Also Known As:
Chicago Sheraton

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Amenities

Hotel Style
#26 Luxury Hotel in #27 Family Hotel in #29 Romantic Hotel in #41 Business Hotel in
Hotel Class
Official Description (provided by the hotel)
The Sheraton Chicago Hotel & Towers is within walking distance of Navy Pier, Millennium Park, Hancock Tower, and Michigan Avenue. We have 37 meeting rooms, including a luxurious 40,000 sq ft ballroom. ... more   less 
Number of rooms
1209

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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