I arrived in Chicago at 9:15am by rail. Went directly to the Sheraton figuring I could check my luggage. As check in time is not until 3:00pm, I was pleasantly surprised when I went to register at 9:45am and was given my room.
The hotel is at a great location. You can basically walk to a lot of venues and...
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I was here for the ESEA-NCLB Conference and if it weren't for this conference I would never come back to this hotel...I definitely wouldn't pay $179 of my own money for this hotel. The only good thing is the location. The restaurants are over priced and have horrible service...EVEN shulas! I had a corner room that was smaller than most,...
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Dear KarmenSandy,
First let me apologize for your experience. As troubling as it is to read about these instances in which we failed to meet your expectations, we do appreciate your feedback as it gives us the opportunity to grow and get better. I have forwarded your concerns regarding the restaurant offerings and service to our Food and Beverage Director...
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When we arrived at the Sheraton the bellman directed us to some more affordable parking that was very close. At check in we mentioned we had a long week with family and were just getting a little retreat. We booked through priceline, so you never know what you're gonna get. The wonderful lady that checked us in upgraded to a...
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Dear nfbV,
Thanks so much for your review, I enjoyed reading about your great experience! I have forwarded your kind words about Shula's Steakhouse to our Restaurant General Manager and Restaurant Chef for them to share with thier teams. We look forward to seeing you back again real soon!
Warm Regards,
Kevin Kalkut
Manager
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My wife and I spent a night downtown last Saturday. For many years I worked about 3 blocks away, and I wanted to see how much the area had changed/grown since we moved out of the city. Well, things have changed - more condos, new restaurants. Walking around the block, up and down Ohio St, St.Clair and the "She Streets"...
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Dear M&ALongGrove,
Thanks so much for your review! I appreciate your great comments and descriptions about the hotel's outlets and features. I'm also pleased to read that the experience was a positive one. I will be sure to pass along your kind words to Olga and the rest of the front office team.
Also, thank you for your notes about...
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I have stayed at various nice hotels being a SPG member. This ranks on of the best I've stayed in for Chicago. The hotel itself is very spacious, has a beautiful decor and all the amenties you will need (i.e a Fed Ex store and restaurants inside). I stayed on the top floor which gave a great view and the...
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Dear Michelle S,
Thanks so much for your review and thank you so much for your continued loyalty through our SPG program! It was a pleasure reading about your positive experiences and I will be forwarding your kind words on to Nelson and the front desk team. We look forward to seeing you back again soon!
Warm Regards,
Kevin Kalkut...
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Booked two rooms at the hotel for a girl's night weekend and had a ball! Very central location and we had gorgeous views of Michigan Ave and the lake. Beds were comfortable and rooms were chic and modern- we upgraded to newer rooms and were worth it! Booked online through Sheraton directly and upon payment they give you an option...
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Read mixed reviews on TA after I had a blind booking on Hotwire that turned out to be Sheraton Chicago Hotel and Towers.Had some apprehension about choice until I arrived.From Reception till Checkout everything was fine.No check-in line(it was a Saturday and no large conventions),the room was clean,comfortable, with updated electronics and amenities.Bed,as stated by others,terrific! Staff,from doormen,concierge,reception,cashier...all professional,polite and...
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Dear Autresejour,
Thanks so much for your review, it was a pleasure reading about your fantastic experience. We look forward to having you back again very soon!
Warm Regards,
Kevin Kalkut
Manager
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Great location! Booked thru Hotwire and got a great price! Went to Catch 35 for dinner..within walking distance..very good if you like sushi!
Bed and linens were very comfortable!
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Dear jennifer529,
Thanks so much for your review, it was great to read about your positive experience. We can't wait to you see you back again soon!
Warm Regards,
Kevin Kalkut
Manager
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My first visit to Chicago and we stayed at the Sheraton Chicago Hotel and Towers. We initially had a bit of trouble finding the hotel and none of the locals seemed to know where the hotel was or if it even existed. Nevertheless, we did end up finding it. We arrived early and had to store our luggage. I tipped...
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Dear BrendanC_4,
Thanks so much for your review, I was thrilled to read about how much you enjoyed your experience with us. I do apologize for impression our bell staff left and have reached out to our Director of Rooms for proper follow-up with the team. We look forward to seeing you back very soon!
Warm Regards,
Kevin Kalkut
Manager
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Good Location, easy parking, nice room.....bathroom was a little outdated, but perfectly adequate.....only drawback we found is at 11:30 at night there wasn't a single bar open or food options in the hotel.
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Dear 20LovetoVacation00,
Thanks so much for your review, I'm excited to see that you had such a pleasent experience. I do apologize about the limited options for food and beverage service later in the evening...our in-room dining department is the primary source for your need until midnight Sunday through Thursday and until 2am on Friday and Saturday. We look forward...
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