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Sheraton Chicago Hotel and Towers

#50 of 178 Hotels in Chicago
Certificate of Excellence
4.0 of 5
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301 East North Water Street, Chicago, IL 60611
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Breakfast for 2 Included
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1 room 1 guest
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Sheraton Chicago Hotel and Towers
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3,738 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Spokane
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had the pleasure of staying here for a week. The hotel is on the river and in walking distance to the Navy Pier. We caught a open decker bus tour right outside of the hotel and went downtown and found it was a easy walk back to the hotel. If your planning a trip to Chicago this is a... More 

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Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very nice, clean hotel. Great staff. Great location on the Chicago River. Walking distance to the Navy Pier, Lake Shore, train, shopping and restaurants. Only compliant is the mini bar. Seems if you move something in the refrigerator it gets charged to your room. They quickly reversed the charge but it is a nuisance.

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Whitby, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Our recent stay at the Sheraton Chicago Hotel was amazing. We were celebrating our 30th anniversary and mentioned this to the front desk, they gave us our request for a fabulous room with the best view I could ever expect. The hotel had everything we needed, the friendly staff was the best we have experienced. The location was perfect for... More 

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Phoenix, Arizona
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

You can tell it is an older property that was recently updated. I enjoyed my time here. My only complaint is the wifi was terrible. Everywhere. In my conference, my room, the lobby. They should seriously invest in better wifi. Also, a fridge with some free space would be nice. The ones in the room are 100% full with expensive... More 

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Mentor, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Wanted to stay downtown Chicago and I chose a good one for location and great features. Had access to the club room for evening munchies and excellent continental breakfast. Slept so sound I did not hear wake up phone call. Someone came to my door and knocked to wake me up. A++ service. I made my flight timely😃.

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Detroit, Michigan
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

I’m usually skeptical about staying in larger Hotels thinking that they may lack attention to details but that was not the case at Sheraton Chicago Hotel and Towers 301 East North Water Street, Chicago. They did a great job on the renovation work and I found the Hotel very clean and quiet. This Hotel has spectacular views of the city... More 

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Vancouver, Canada
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great location with friendly professional staff. I attended a convention at this hotel with a group of approximately 1100 people from 41 countries and this hotel provided flawless convention service. I arrived the day before the conference and check in was fast and I was given a king room on the 18th floor overlooking the river which I could see... More 

Was this review helpful? Yes 1
Akron, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Good rooms, good food, comfortable beds, easy to get anywhere in city, helpful service, attention to detail. Glad we stayed here We could walk anywhere felt very safe, quiet at night. great maids Will come again

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We loved our stay at Sheraton Chicago Hotel & Towers. We had a great experience from start to finish. We arrived just after 3, but our room was not quite ready. Justin checked us in and gave us 3 complementary drinks a piece. There was only about 5 minutes from the time we left the desk to go park and... More 

Was this review helpful? Yes 1
Denver, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

It was my first trip to Chicago and it could hardly have been more perfect. Genuinely nice, patient staff, fabulous location, best view in the city all made for a seamless stay. thank you to all. One service that was a really nice touch was the business center is wide open and free of charge. I've always thought that charging... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Navy pier(122)
  • Great location(46)
  • Very nice(42)
  • Michigan avenue(32)
  • Magnificent mile(22)
  • Room service(19)
  • Club level(11)
  • Short walk(8)
  • Club lounge(6)
  • Would highly recommend(4)
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Illinois Suite (108)
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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