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All 169 Chicago hotels

Sheraton Chicago Hotel and Towers

4.0 of 5 Hotel   |   301 East North Water Street, Chicago, IL 60611 (Near North Side)
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76%
Ranked #53 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Jeckertny Hood River, Oregon
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2,946 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (783)
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Hood River, Oregon
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed yesterday NEW

As I said, just a great location, quiet, but in the middle of everything. The hotel's public areas are also pretty amazing as well. Opulent, well maintained and clean. The staff, especially the waitresses in the lobby bar and Shulas and the concierge are friendly, have great senses of humor and work very hard for their money. I had a... More

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I was expecting more from Sheraton, this hotel is old and even when it's a nice place, when you are there you have the feeling of being back in the 80's. The staff is super nice, they solve all the guest'a issues instantly. The lounge has a perfect view of the River and the lake. The pool is good, the... More

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Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is one of those very big hotels that looks busy all the time, the minute I walked in I could see the reception of 5-7 staff members all busy check in people, in addition to many events running in the hotels with so many people walking around, the rooms on the other hand are very quite, the staff... More

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Rochester, Minnesota
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Over this past weekend (Aug 22 - 24, 2014), my husband, two friends, and I stayed at this hotel. We all checked in together as my husband has Platinum status; however, had two reservations. Our friends had a pleasant check in. My husband and I were treated very well by the same receptionist. (Unfortunately, I cannot recall her name.) There... More

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Kalamazoo, Michigan
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

For my 70th b-day my husband,daughter,son-in-law and I stayed at the Sheraton Chgo for 2 nites. Torre did an excellent job of fulfilling our room requests and several other items that my husband requested to make my b-day special. Torre went above and beyond and the customer service was outstanding. The rooms were very clean with a magnificent view of... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Shirebuyer, Thank you for your amazing review and for recognizing Torre who assisted you and your family with your very special birthday celebration! We are happy you enjoyed your day and would love to have you back again next year! Happy Birthday! Mary P. Executive Office More

Wiarton, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The Sheraton Chicago Hotel and Towers is surrprisingly hard to find via GPS even though it centrally located right where the action is in downtown Chicago. This is due to large number oof tall buildings and multi level streets that surround it, but it defintely is worth the effort to get there.. Upon arrival you will find, friendly front desk... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Brad F, Thank you for your recent review. I'm happy that once you arrived at the hotel you were greeted by our friendly front desk associates. Our location is centrally located and very convenient to visit many Chicago attractions. We hope to see you again on your next return back to Chicago and if you need any assistance, please... More

Holywood, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed here in September 2013 for a conference. The hotel has a great location with some inspiring views along the river and towards the lake. The reception area is spacious and welcoming. The rooms are also very good, the bed was comfortable, though not overly spacious and as another reviewer pointed out, insufficiently equipped with electrical points for the... More

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Allovertheplace2013, Thank you for your review. We are happy that you had a great stay during the conference and glad that you will return back to the Sheraton! We look forward to assisting you and please feel free to connect with me upon your return. Best Regards, Mary P. Executive Office More

Top Contributor
68 reviews 68 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

It has been a number of years since I have stayed at this property. Overall the hotel is in very good condition. Rooms are clean & spacious. The hotel is ideally situated for both business & pleasure. The only downside during my stay was there is only 1 restaurant open on the property during lunch, a burger joint. Though the... More

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Awesome location on beautiful Chicago River walk and blocks from Navy pier. Friendly staff and Outstanding service. We'll definitely be back. Unbelievable views of the lake, river and Michigan avenue. Beds are unbeliebly comfortable and rooms immaculate. Great eats and cocktails on the river for fireworks show.

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello KPH22, Thank you for choosing the Sheraton to celebrate your anniversary! There are many hotels in Chicago and we feel honored that you picked us. Feel free to reach out to me to celebrate next year and we will make your stay very special. Best Regards, Mary P. Executive Office More

San Mateo, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel for 2 nights while on a business trip. There is nothing outstanding about this hotel in terms of what you would expect from a hotel, but I did have a few things that were bad. 1. The room had almost no electric plugs. The plug build into the desk lamp did not work. There was one... More

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Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
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Also Known As:
Chicago Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#26 Luxury Hotel in Chicago #28 Family Hotel in Chicago #29 Romantic Hotel in Chicago #40 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The Sheraton Chicago Hotel & Towers is within walking distance of Navy Pier, Millennium Park, Hancock Tower, and Michigan Avenue. We have 37 meeting rooms, including a luxurious 40,000 sq ft ballroom. ... more   less 
Number of rooms
1209

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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