We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 168 Chicago hotels

Sheraton Chicago Hotel and Towers

4.0 of 5 Hotel   |   301 East North Water Street, Chicago, IL 60611 (Near North Side)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Chicago Hotel and Towers to your Saves list
Sheraton Chicago Hotel and Towers
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
76%
Ranked #49 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Denis B Washington
  • Overview
  • Reviews (2,857)
  • Photos (465)
  • Amenities
  • Q&A
  • Room tips (755)
  • Location
  • More
Write a Review

2,857 people have reviewed this hotel

Traveler rating
    1,352
    794
    428
    186
    97
See reviews for
570
556
124
1159
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (755)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
MICHIGAN
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed yesterday NEW

I booked through reservations.com, what a mistake. Too bad I cannot review them. The best I can say is their customer service (a joke) is in Central America and they do speak good English Back to the Sheraton. Good location. Nice people. The "upgraded, recently improved" room was like an old holiday inn. And VERY EXPENSIVE. Avoid it

Was this review helpful? Yes
Washington
1 review
5 of 5 stars Reviewed yesterday NEW

Attended a conference in Chicago & was booked into this hotel. Friendly check-in and concierge staff, very clean room, great housekeeping staff & wonderful club access. Hotel is on a quiet side street with river and lake views. Fantastic access to Michigan avenue -- shops and restaurants and in walking distance to the Gold Coast/Rush street area. Everyone should take... More

Was this review helpful? Yes
Panama City
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Amazing room view of Lake Michigan! Beautiful rooms and great service. A bit pricey but location was top-notch for downtown Chicago. Great shopping and restaurants nearby. Would definitely visit again.

Was this review helpful? Yes
Indianapolis, Indiana
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed yesterday NEW

I traveled to Chicago for a convention the end of April. I was there for several days and my wife flew in at the end for a mini vacation. Obviously, being in downtown this is a busy place, but my check in process was efficient and speedy. The room was nothing terribly special but fine. I had a nice view... More

Was this review helpful? Yes
Lanoka Harbor, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

I am an SPG member. I am a National officer for the APWU and attended our National convention from July 16-26. I had to switch my room a total of four times.I was promised to have my bags moved from room to room and each time I was disappointed, they were not. I basically had to live out of a... More

Was this review helpful? Yes
Las Vegas, Nevada, United States
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

While the room we stayed in was in need of renovation (which we were told is being done), the staff and location made up for all other flaws. From the front desk clerk at check-in, to the guest room attendants, to the waiter in Shula's Restaurant who showed great concern because I wasn't feeling great, we had an exceptional experience.... More

Was this review helpful? Yes
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I spend two nights at this hotel for a reunion in June. Everything about my stay was nice and smooth. The beds were comfortable, the rooms were clean, and the front desk was helpful. When I was checking in, the price of my room actually went down, and front desk gave me the lower price, which I was very appreciative... More

Was this review helpful? Yes
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel was excellent. Friendly, beautiful place to stay. My room had an unsurpassed view of the river, and was simply exceptional. Everything was perfect. The location was terrific. Highly recommended.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Dear Janet M, Thank you for your kind remarks. We are so happy that you enjoyed your stay with an amazing view of the river. We hope to welcome you back on your next visit to Chicago, and please let us know if there is anything we can do to assist. Best Regards, Mary P. Executive Office More

Westwood, New Jersey
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

One of the most beautiful hotels I've ever stayed at. Everything was pristine, the staff was beyond courteous and helpful, and the location is great. The shower was better than most hotel showers, too. Fitness center was nice and the bed was comfortable. It takes a few minutes to get to the el, so if it's wintertime I imagine that's... More

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Dear EnB024, Thank you for your amazing review of our hotel. We are pleased that you found our hotel to your utmost satisfaction. We are happy you enjoyed your stay, and look forward to welcoming you back soon. We would love to have you back at the Sheraton on your next visit to Chicago. Best Regards, Mary P. Executive Office More

glen carbon, IL
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel has been awesome- we got connecting rooms because we are a family of five- nice pool for the kids- late check-out today because we are spg gold status (and the staff here is super) - beautiful lobby and view of trump and tribune towers on the river- can't say enough- had a great time!

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi hananmanapoopa, Thank you for the great review! We are glad you and your family had a wonderful experience and hope to welcome all of you again on your next trip back to Chicago. Best Regards, Mary P. Executive Office More

Owners: What's your side of the story?
If you own or manage Sheraton Chicago Hotel and Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Chicago Hotel and Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Orbitz, Tingo, Travelocity, Otel, Reservation Counter, Hotels.com, TripOnline SA, Priceline, BookingOdigeoWL, Venere and Agoda so you can book your Sheraton Chicago Hotel and Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton

465 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (461)
Viewed
View from room (90)
Viewed
Room/suite (128)
Viewed
Bathroom (19)
Viewed
Hotel & grounds (64)
Viewed
Dining (16)
Viewed
Pool/beach area (18)
Viewed
Family/play areas (2)
Viewed
Other (124)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (1)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#26 Luxury Hotel in Chicago #29 Romantic Hotel in Chicago #30 Family Hotel in Chicago #39 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The Sheraton Chicago Hotel & Towers is within walking distance of Navy Pier, Millennium Park, Hancock Tower, and Michigan Avenue. We have 37 meeting rooms, including a luxurious 40,000 sq ft ballroom. ... more   less 
Number of rooms
1209

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer