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All 174 Chicago hotels

Sheraton Chicago Hotel and Towers

4.0 of 5 Hotel   |   301 East North Water Street, Chicago, IL 60611 (Near North Side)
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Ranked #48 of 174 Hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
LOVEOURHOLIDAYS60 Stevenage, United Kingdom
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3,220 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stevenage, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Sheraton Chicago Hotel & Towers from 21st to 25th September as the 2nd part of our two centre holiday in the USA. Apologies for the delay in writing this review but I was unfortunate enough to fracture my left arm on the 1st part of our holiday in San Francisco so the recovery has delayed this... More 

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Neenah, Wisconsin
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Sheraton is large and offers great location and has several nice restaurants. Escalators are great to travel from floor to floor. I was there for a convention and the hotel was crowded, but things ran smoothly and there were a lot of staff on hand. Beautiful view of Chicago Skyline and River.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Teri905, Thank you for your kind remarks, and on behalf of our entire team, we are grateful for your business. We hope to see you back again very soon! All the best, Mary P. Executive Office More 

Michigan
1 review
5 of 5 stars Reviewed 1 week ago

We were pleasantly surprised by all of the staff. Very welcoming. The front desk was very helpful as were all the staff pretty much. The folks outside taking cars were under a lot of stress as this was for a convention but they smiled and took the bags and parked the car! The food was great downstairs and the service... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Cheryl E, Thank you for your review. I'm happy to hear that you had a restful sleep on our Sweet Sleeper Bed! We are grateful for your business, loyalty and look forward to assisting you upon your return. Warm regards, Mary P. Executive Office More 

Dyers Bay, Canada
1 review
4 of 5 stars Reviewed 1 week ago

I just needed to get away from everything. My daughter and I were able to relax and enjoy ourselves. Room service was amazing, Tramaine or Ja Maine was friendly and courteous. Our room view was great... We hated to leave.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Monique S, Thank you for your recent review. We are happy to hear that you and your daughter enjoyed your stay and look forward to welcoming you back. If you need anything, please feel free to contact me. Best regards, Mary P. Executive Office More 

Illinois
Top Contributor
135 reviews 135 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for the 2015 Cubs Convention. The location is fantastic. The parking situation is expensive ($51 per night) but there are slightly cheaper options within walking distance. Biggest issue was the noise. Thin walls. We could clearly hear the people in the adjacent room talking at normal volume. Everytime someone flushed a toilet or turned on a faucet above... More 

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Antioch, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I had several problems with this hotel for their convention amenities. 1. During the opening ceremonies, they had a lot of people all trying to get in an area that had limited access/exit. Safety wise this was at worst dangerous, at the least, illegal and a fire hazard. Had there been an emergency there was no way the staff could... More 

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Andy M, Manager at Sheraton Chicago Hotel and Towers, responded to this review

Dear Frank, Thank you for taking the time to provide us with feedback about the recent Cubs convention. We take the safety of our guests and associates very seriously. We will be sure to review your comments with our team. We hope to see you again in the near future. More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderfully located on the Chicago River in a walk-to-everything location, The Sheraton is a well appointed hotel with all the amenities one could want in a quality hotel. Good restaurants and bars in the hotel, but many, many more right outside the door. Our room on the 26th floor had a wonderful view of the city. Clean, great bedding, great... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello sajanz66, Thank you for your review and on behalf of our entire team, we are grateful for your business. We look forward to welcoming you back. All the best, Mary P. Executive Office More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

As seasoned traveler, I was impressed how the staff made “me” fell welcome. From the bell staff to maids everyone was genuinely friendly. Room service was always a head of the estimate and the food was outstanding. Only downside. NO FREE wifi...

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi BBDallas45, Thank you for your glowing review! We are happy you enjoyed your stay, and look forward to welcoming you back soon. Warm regards, Mary P. Executive Office More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my families first stay at this Hotel, Whilst very large it was very personalised. Staff Knowledgable and friendly, Great position and great value . Will be returning to this Hotel whenever in Chicago, Regards, Steven Brown

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi thefox1967, Thank you for your review. We are happy that you chose the Sheraton for you and your family and are pleased that it met your expectations. We look forward to welcome you all back again very soon. All the best, Mary P. Executive Office More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed 1 week ago

I've just returned from a meeting in Chicago where I stayed at the Sheraton. It was cold and snowy for the entire stay, however, the hotel was warm and inviting. From the front desk to the front doorman, all the staff I encountered during my stay were pleasant and always had a smile on their face. Great customer service. I... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Vanessa K. Thank you for your review. It's nice to hear that you enjoyed your recent stay and look forward to welcoming you back. Please contact me if I can be of any assistance! Warm regards, Mary P. Executive Office More 

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Additional Information about Sheraton Chicago Hotel and Towers

Address: 301 East North Water Street, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chicago Hotel and Towers 4*
Number of rooms: 1209
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Also Known As:
Chicago Sheraton
Hotel Style:
#28 Luxury Hotel in Chicago
#28 Family Hotel in Chicago
#31 Romantic Hotel in Chicago
#37 Business Hotel in Chicago

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