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Sheraton Chicago Hotel and Towers

#50 of 178 Hotels in Chicago
Certificate of Excellence
4.0 of 5
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301 East North Water Street, Chicago, IL 60611
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1 room 1 guest
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Sheraton Chicago Hotel and Towers
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3,717 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,045)
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  • All months
    (3717)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

We absolutely loved this hotel. It was clean & the service was outstanding. Parked in wrong spot & they didn't make us pay for the mistake, concierge was great & very helpful! The only negative was the a cold pool for the kids. Highly recommend

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Amy G, Thank you for your kind remarks. We are glad to hear you enjoyed our hotel and the service you received from our associates. Based on your experience at the hotel, we are glad to hear you will recommend us and look forward to having you and your family back to the Sheraton. Warm regards, Mary P. Executive... More 

Sydney, Australia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I have stayed in numerous Starwood hotels - Sheraton's, Westin's etc and I cannot believe that this hotel belongs to this group. It is in need of some serious upgrading. The decor is VERY dated. The bathrooms consist of a stand-in bath with shower curtain - in 2015? Please!! First room smelt and had hair in the bath still, so... More 

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Orlando, FL
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very pleased with all aspects of the hotel. Called in advance to request a room with a view. What an incredible view it was, 26th Floor looking down the Chicago River back towards the city and the Trump Building! Concierge was excellent. All hotel services were excellent. Will definitely return.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello samsdadorlando, Thank you for your review. I'm glad to hear you enjoyed the amazing view and your overall stay. We look forward to your return and will do our best to accommodate any special requests you may have. Warm regards, Mary P. Executive Office More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Sheraton Hotel and Towers for a conference I was attending in the hotel. The room had was on the 26th floor with a city view. The room had two double beds and was spacious for my family of 3 and all suitcases. The beds were extremely comfy (feather beds and great duvet spreads, I slept well!... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Abigail S, Thank you for your review. We are glad you and your family enjoyed your room with a view of the city. We look forward to your return and will be happy to assist you if you need anything to make your stay enjoyable. Warm regards, Mary P. Executive Office More 

Fort Lauderdale, Florida
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Room was clean and beds were very comfortable. They have several drink and dining options right in the hotel. The gym was huge and have a pool with a sundeck. Location was fantastic. Water pressure in the shower was very strong.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Jon G, Thank you for your review. On behalf of our entire team, we appreciate your business and look forward to assisting you the next time your travels bring you back to Chicago. Warm regards, Mary P. Executive Office More 

Potomac, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for three days in the middle of August when I went to Chicago on business. When I checked in, my room was not ready, even though it was late in the afternoon. They front desk staff were apologetic, but there was nothing they could do. I was a bit disappointed at this reception, and did... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Mitranusree, Thank you for your review. We are glad to you enjoyed the prompt service you received from our associates and their flexibility to work around your schedule. We appreciate your business and look forward to assisting you upon your return. Warm regards, Mary P. Executive Office More 

Burnsville, Minnesota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our 2nd time staying here. The rooms are clean and the beds are so comfortable. The best part is how close you are to everything! The staff is top notch and they go our of their way to make your stay memorable. Even when we had a problem with our room not ready on time, they took care... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Elena G, Thank you for your review. We are glad you enjoyed our convenient location and the service you received from our team! We appreciate your loyalty to the Sheraton and look forward to your return. Please let us know if we can do anything to make your stay even more enjoyable the next time you come back. Warmest... More 

Tokyo, Japan
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Went to the executive lounge. Asked the waiter whether alcohol was included in the lounge privilege (I ask because lounges offer different services). He said beer and wine were. We had beer and wine. A bill was brought to us by a different waiter and, we signed the bill, thinking they would take it off except for the tip we... More 

Was this review helpful? Yes
Alexandra G, Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello SNL_in_Tokyo, We appreciate your business and thank you for taking the time to share your feedback. I do apologize for any disappointment and would like the opportunity to discuss your experience. Our goal is to ensure that we provide the best service possible to our guests. Please contact me at your convenience at 312.464.1000 or Alexandra.gale@sheraton.com. Sincerely, Alexandra G.... More 

Level Contributor
234 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had a very nice 3 night stay here this past week. The hotel delivered on all fronts. The front desk staff was busy but they made sure I was happy with my room. I had a very nice king suite on the 30th floor overlooking the river and toward the lake. The room was quiet and clean. The bed... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Mobileworldtraveler, Thank you for your review. We are glad to hear you enjoyed our hotel and the service you received from our associates. We truly appreciate your business and look forward to accommodating you on your next trip back to Chicago. Warm regards, Mary P. Executive Office More 

Detroit, Michigan
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great hotel for all occasions. Location is great, views are amazing, hotel staff is kind and polite. Marissa at the concierge desk was so helpful and worked her magic for our large party to get into restaurants. I would definitely stay again!

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello CS4864, Thank you for your review. I'm happy to hear that Marisa was able to accommodate you and your group in suggesting a wonderful restaurant. We will certainly pass along your sentiments to her and wish to thank you for your business. Warm regards, Mary P. Executive Office More 

Hotel Review Summarization

What travelers say

  • Navy pier(122)
  • Great location(46)
  • Very nice(42)
  • Michigan avenue(32)
  • Magnificent mile(22)
  • Room service(19)
  • Club level(11)
  • Short walk(8)
  • Club lounge(6)
  • Would highly recommend(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Bathroom (32)
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Dining (20)
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Other (190)

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Amenities (90)
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Double Room (51)
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Illinois Suite (108)
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Standard King Room (45)
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The Hotel (57)

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Business center/function rooms (8)
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Other (5)
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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