We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Chicago Hotel and Towers

#48 of 176 Hotels in Chicago
Certificate of Excellence
4.0 of 5
Hotel website
Hotel deals
301 East North Water Street, Chicago, IL 60611
Special Offer
Breakfast for 2 Included
Sheraton Chicago Hotel and Towers
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #48 of 176 Hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
pkain22 Chicago
Write a Review

3,315 reviews from our community

Traveler rating
    1,590
    942
    474
    203
    106
See reviews for
641
641
141
1,359
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (903)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3315)
  • Mar-May only
    (712)
  • Jun-Aug only
    (1036)
  • Sep-Nov only
    (904)
  • Dec-Feb only
    (663)
All months
Chicago
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our family's fourth stay at this hotel. It is rare to get the combination of incredible location, clean, renovated rooms, luxurious ambiance in the lobby, excellent customer service by happy employees (door men, front desk, house keeping staff, parking attendants) who were all eager to help. Fast elevators despite many, many people staying there for a conference. Renovated... More 

Was this review helpful? Yes
Dublin, Dublin, Ireland
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel feels comfortable from the moment you step in. All staff members are courteous and professional and do their very best to help and save time. I go there once a year for an annual conference and the benefit of being so close to the heart of the city is a definite plus for personal time after business hours.... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Jacques, Thank you for your wonderful review and comments regarding your recent stay at our hotel. I'm happy that you enjoyed our location and was able to spend some time in the city. We appreciate your business and look forward to assisting you upon your return. Best regards, Mary P. Executive Office More 

Plymouth, Minnesota
Top Contributor
161 reviews 161 reviews
25 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my go-to hotel in the Loop for business. The location is excellent, the property is clean, well maintained, and well managed, the rooms are comfortable and equipped with Sheraton's outstanding bed and bedding, and the staff are truly outstanding! I highly recommend it!

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here a few times over the past few years and really love the location. Nice big spaces in the lobby area to meet with friends and colleagues. The rooms are a decent size and the city views are spectacular. Definitely my favourite choice in Chicago.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Acurse, Thank you for sharing your comments with us. We are happy to hear that we are your first choice hotel in Chicago; that means a lot to us to know that you enjoyed your stay which is reflected by your positive feedback. Looking forward to seeing you again! Best Regards, Mary P. Executive Office More 

Monterey, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Fantastic hotel; responsive employees and management, good food. I am disabled (use a wheelchair), and I found the toilet to be too low. When I alerted them to this issue, they had an over-the toilet commode in the room within a very short time. Also, the bed was too high to transfer on to. So we removed it from the... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Cindy B, Thank you for taking the time to review our hotel. We appreciate all your comments and are happy that we were able to accommodate some of your requests. We are glad to hear that you will be back at our hotel, and please feel free to contact me if you have any special needs the next time... More 

Urbana, Illinois
Top Contributor
52 reviews 52 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel has beautiful views and the location makes it easy to walk to shops, restaurants, and other attractions. The bed was less comfortable than expected. The pool was large with a great view to the lake.

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi NancyM45, Thank you for your review. We are happy you stayed at the Sheraton and look forward to assisting you upon your return. Please contact us if you need anything to make your stay more enjoyable. Best, Mary P. Executive Office More 

Top Contributor
56 reviews 56 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband & I stayed at the Sheraton while attending a conference at the hotel. We were greeted with a friendly smile immediately and check in was efficient. We were changed from 2 bed to a king bed corner room overlooking at the river. The room roomy. The staff were great. What was disappointing was the definition of being green.... More 

Was this review helpful? Yes 1
Bolivar, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

While on a business trip in Chicago I stayed here, the breakfast buffet was great and the service was attentive. Location is convenient to many downtown eateries, entertainment, Navy Pier and short ride to McCormick Place where I was attending an expo.

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Jason C, Thank you for your review. We are happy that you enjoyed your stay and that you found our location to be convenient while traveling on a business trip to Chicago. We appreciate your business and look forward to assisting you upon your return. Warm regards, Mary P. Executive Office More 

Fayetteville, Arkansas, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent 2 nights at the Sheraton for a trip with some girl friends. First of all, the staff was excellent! Everyone I encountered was very friendly and very helpful. At check-in I told them it was my first trip to Chicago so they upgraded me to a higher floor with an excellent view. The hotel is in an excellent location;... More 

Was this review helpful? Yes 3
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Melissa C, Thank you for your review. We appreciate all your positive feedback and are very pleased to hear that you had a wonderful experience connecting with our hotel staff. We appreciate your business and look forward to welcoming you back so you can experience another perfect stay! Warm regards, Mary P. Executive Office More 

spring creek, nv
Contributor
19 reviews 19 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Had the opportunity to stay here while in the city for a conference. Amenities are top quality. Pool and gym were amazing. Four of us were in different rooms on different floors in different areas of the hotel but every one of us had an amazing view. The bed is crazy comfortable, water pressure perfect and the desk area spacious... More 

Was this review helpful? Yes
Mechelle R, Manager at Sheraton Chicago Hotel and Towers, responded to this review

Dear Jacqueline G., Thank you for taking the time to share a great review of our hotel’s crazy comfortable bed and spacious desk area! It’s so good to know that the internet speed was never an issue and that the pool and gym were amazing during your stay with us at the Sheraton Chicago. Hope to see you again very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,082 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (598)
Viewed
View from room (119)
Viewed
Room/suite (175)
Viewed
Bathroom (30)
Viewed
Hotel & grounds (91)
Viewed
Dining (18)
Viewed
Pool/beach area (19)
Viewed
Family/play areas (2)
Viewed
Other (144)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (430)
Viewed
Amenities (90)
Viewed
Double Room (51)
Viewed
Illinois Suite (108)
Viewed
Pool (17)
Viewed
Restaurants and Bars (62)
Viewed
Standard King Room (45)
Viewed
The Hotel (57)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Business center/function rooms (8)
Viewed
Hotel & grounds (14)
Viewed
Room/suite (15)
Viewed
Dining (7)
Viewed
Bathroom (3)
Viewed
Pool/beach area (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question