Had to spend 4 days at Sheraton Towers and it was a pleasant experience. Room was standard hotel fare with amazing view. The bed was firm and exactly the way I like. Despite being close to the elevators I never heard them during the night. I upgraded to club floor as it works well with business travel. Free breakfast is... More

This is the 4th time we have stayed at the Sheraton. We love it. The location is fantastic - very close to Navy Pier, "The Magnificent Mile", and many good restaurants. This time we also walked to Millennium Park which is relatively close. Our room was very nice, clean, and quiet. All of the staff were super friendly and helpful.... More

Good: Nice beds, and views of river, maid was nice. Bad: Over priced, small room, no fridge, unable to even crack window for fresh air, dank and tiny bathroom, uncomfortable towels, old dirty carpet that was frayed and turned up at walls, far walk to restaraunts or museum complex, kitchen service not 24 hours, tried to order food 15 minutes... More

Stayed in the Sheraton for few nights during a conference and was not happy at all. Firstly, the room, particularly the bathroom was outdated, with wallpaper peeling off the wall and shower not working properly. Staff at the lobby bar tried very hard to be nice, but being nice it not enough if you do not have the skills to... More

Here for a seminar for a few days. This is a big convention hotel and they know how to run it. Got a suite on the 33rd floor that was just fine. All the amenities. The regular rooms seemed a bit tiny so go for the big one if you can. Staff was very nice. Had some chow at Shula's... More

Wow! My stay at the Sheraton Towers in Chicago was fabulous!!! The most memorable aspect of the trip was the service provided in the Sheraton Towers clubhouse on the 33rd floor. Rene and Connie were outstanding host/hostess: Rene was quite amusing and provided outstanding service! Connie was a like "mother hen," eager to please and always available to assist. Connie... More

Stayed here for a conference but should have stayed across the street at Embassy Suites where some of my colleagues stayed. Their hotel was less expensive with a great free breakfast and happy hour. At the Sheraton, the front desk and guest services staff were obviously trained to be polite but were also obviously insincere. I always had the feeling... More

This past weekend I stayed at the Sheraton Chicago Hotel and Towers to celebrate my sister's 50th Birthday. It was a wonderful experience. From entering the hotel on Thursday afternoon the warm and friendly atmosphere was so welcoming. The staff was attentive and polite at every interaction. The rooms were clean and the beds were amazingly comfortable! The location was... More

one of the best hotels I have ever stayed in! I travel for a living and the service I received here was far beyond any experience i have ever had any where else. If you happen to meet Madalyn, give her a hug for me and thank her for your stay! More