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Sheraton Chicago Hotel and Towers

#49 of 178 Hotels in Chicago
Certificate of Excellence
4.0 of 5
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301 East North Water Street, Chicago, IL 60611
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Breakfast for 2 Included
Sheraton Chicago Hotel and Towers
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Ranked #49 of 178 Hotels in Chicago
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
MHart1964 LEH,NJ
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3,631 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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LEH,NJ
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very nice hotel centrally located in Chicago. All the amenities you could ask for from a Sheraton. Very clean and well staffed. The ONLY reason I didn't give it 5 stars is the price, its on the expensive side and so is the room service. But to be fair it is probably in line considering its location.

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Duluth, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Hotel is next to the river and boasts of several riverside restaurants & cafes. Nice views of the city from the higher floors. Club lounge is well stocked and convenient to use. While it is an older property it is well maintained and very convenient to various Chicago attractions. Excellent value for money for a downtown hotel.

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Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff was exceptional. My husband attended a conference at the hotel so we received our room at a discount. The first night of our stay we had a minor issue with our room, we were immediately moved to another room, given complentary breakfast for four for the duration of our stay (a $300 value), and the management called again... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello MD12, Thank you for your review. We are very happy to hear that you and your husband were impressed by the outstanding service you received from our associates. We are happy to make your stay more enjoyable and look forward to your return! Thank you for your business. Warm regards, Mary P. Executive Office More 

Chicago, Illinois
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for a conference in June. The check in process was pretty quick and simple. Overall, the hotel had a few nice features and was convenient to downtown. THE GOOD: 1) Great views of the canal! There is a really nice area to sit down by the water at night and enjoy the views and ambiance of a... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello travelgal080, Thank you for your review. We are happy to hear your enjoyed your overall stay and hope to see you back again in the near future. We appreciate your business! Warm regards, Mary P. Executive Office More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

I'm here now for 1 more night with my 8 year old daughter for a daddy daughter 3 days trip it's a nice hotel with a nice pool great for the money and close to everything I'm pretty picky when I travel and read a lot of reviews I work hard for my money so I want to make sure... More 

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hi Chuck G, Thank you for your review. We are glad to hear you and your daughter are having a wonderful time at our hotel and able to take advantage of our indoor pool. It's special times like this that you and your daughter will always remember and we are happy that you chose our hotel to have those special... More 

Dallas, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for a conference. Check-in was efficient, the rooms were fine, with great views of the city. We were able to get up early and walk outside on the riverwalk trail, which connected to the lakefront trail. Walking to dinner at the Navy Pier was easy and safe.

Was this review helpful? Yes 1
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello MBH611, Thank you for your review. We are glad to hear your check in went smoothly and that you enjoyed your stay. We appreciate your business and look forward to assisting you the next time your travel plans bring you back to Chicago. Best regards, Mary P. Executive Office More 

Sarasota, Florida
5 of 5 stars Reviewed 6 days ago NEW

Excellent location with fabulous views. Very well maintained facilities. The pool was very clean, unlike many indoor hotel pool areas. The staff were allk courteous and professional. There was a heavy under cover security presence which is very comforting in todays world. I stayed on the Club level and the Lounge was well stocked. The Lounge staff was extremly good--as... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello PKD924, Thank you for your amazing review! We are very pleased that you enjoyed your stay and the interaction you encountered with our staff. We look forward to your return and if you need anything at that time, please reach out to any of our associates for assistance. Warm regards, Mary P. Executive Office More 

Indiana
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here with my husband for his birthday weekend. Just a Saturday night stay but really enjoyed the location as it was close to shopping on Michigan Avenue, Navy Pier entertainment and even Millennium Park to the south across the river. Easy walking distance to each. We had a standard king room on the 25th floor. Small but newly renovated... More 

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Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Blonde375, Thank you for choosing the Sheraton Chicago to celebrate your husband's birthday! We are glad to hear our associates made your celebration extra special. It's the small kind gestures that sometimes are the most memorable and we are happy that we were able to take part. We hope to see you both again the next time your travel... More 

Fishers, Indiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Sheraton Chicago staff was very professional! Thank you for an awesome visit I will be sure to come back. Comfortable beds, great food on site and great amenities walking distance to Navy Pier, Magnificent Mile area arts and food.

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Victoria F, Thank you for your review. We are glad you had a wonderful experience and hope to welcome you back on your next trip to Chicago. Best regards, Mary P. Executive Office More 

Ft Leonard Wood
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Julia at check in represented the hotel well and verified all details requested were in order. Location , right on the Riverwalk is amazing. Ease to get anywhere they walk is simple. Staff such as in the club room seem a tad aggressive for a tip and even give you a form to fill out a tip when you get... More 

Was this review helpful? Yes
Mary P, Guest Relations Manager at Sheraton Chicago Hotel and Towers, responded to this review

Hello Professional99, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed our convenient location and look forward to welcoming you back. Best, Mary P. Executive Office More 

Hotel Review Summarization

What travelers say

  • Navy pier(122)
  • Great location(46)
  • Very nice(42)
  • Michigan avenue(32)
  • Magnificent mile(22)
  • Room service(19)
  • Club level(11)
  • Short walk(8)
  • Club lounge(6)
  • Would highly recommend(4)
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Questions? Get answers from hotel staff and past guests. Ask a question

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