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All 167 Chicago hotels

Renaissance Chicago Hotel

3.5 of 5 Hotel   |   1 W Wacker Dr, Chicago, IL 60601 (The Loop)
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86%
Ranked #50 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Loving L Chicago, Illinois, United States
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812 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chicago, Illinois, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great location in the mist of shopping, food and entertainment! Spacious rooms, large bathroom and comfortable beds. Bellman was eager to assist and other staff members were just as helpful. Welcoming ambience with a nice bar and restaurant within. Found myself fixed in the window enjoying the city lights and architecture. Located in the theater district along with many more... More

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New York City, New York
Top Contributor
173 reviews 173 reviews
44 hotel reviews
451 helpful votes 451 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I travel quite a lot and spend most of my time at the Marriott or its affiliates such as Renaissance. Having seen a good share of Marriott properties, I strongly feel that this hotel does not deserve to be called a 'Renaissance'. We booked a room with a view and upon arrival, the room was unavailable. Receptionist was not even... More

Was this review helpful? Yes 3
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Good morning and thank you for taking the time to leave us feedback about your stay. I do apologize for the poor service you received, as that is not acceptable. I would really like to gain some additional details about your stay so that I may follow up with the correct person here on property. Would it be possible to... More

Upper Saddle River, New Jersey
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just got in and was upgraded to suite. Clean. Friendly, great service Really close to everything. Breakfast buffet with many healthy options. Concierge willing to help in anyway to make trip memorable. I know my wife is excited about being so close to the magnificent mile

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

I am pleased to read that you are enjoying your complimentary upgrade to a suite! Our navigator concierges are some of the best. They truly love to explore the city and share their findings with our discoverer guests. Thank you for the review and we hope to welcome you back again! More

Detroit
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a business trip/event. I had great customer service, a nice room & the location was perfect for food, fun & shopping! I would definitely return to this hotel for pleasure, and you should visit, too! :-)

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Casheta, thank you for the 5 star review! We appreciate all of your kind comments and we can't wait to welcome you back to the Renaissance Chicago next time you are in town! More

Runnemede, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had a wonderful time here, with the concierge giving us recommendations of places to eat that were the best we've ever had.The location was close to everything which seemed important with the high wind chill.

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Dear the cooper family- thank you for the fabulous Trip Advisor review. I am truly thrilled that you were able to utilize our navigator concierge, and explore Chicago. This great city has so many hidden gems to explore, weather you only have 20 minutes or 3 days, our navigators can help you find indigenous spots that are sure to create... More

Indianapolis, Indiana
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here a weekend just because. No reason. Was not disappointed. The hotel is smack downtown, on the river. We had a river view room and yes, there are sounds in a city. Much less noise than the Wyndham we stayed at that was next to a Hospital. The bar at this hotel is top notch and we watched an... More

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

I would like to express my gratitude for the fabulous review! And thank you for being a loyal, Platinum, Marriott Rewards Member! We appreciate your loyalty and all of your kind comments, I am delighted that you enjoyed your stay, the ”just because” trips are my all-time favorites. We hope to see you again soon! More

Jackson, Mississippi
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location on Wacker. If you ask for a view of the river, be prepared for a very noisy night. Sirens are constantly going off. Floor music is very loud and obnoxious. Hallways could stand a renovation. Front desk staff was helpful (Concierge desk was in the lobby but never tended to). Nice coffee shop located in lobby. Would recommend... More

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Zoey- Thank you for taking the time to review our hotel, your comments are extremely important to us. We value the feedback you provide to us, as we use it to continually improve ourselves. I am delighted to read that you were happy with our staff service, but I must apologize for the city noise you experienced. We are anticipating... More

Bangkok, Thailand
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Nice beds, clean rooms. If you've been to a room in a hotel overseas or at a world-class location, you'll be disappointed by this place. Very good support staff; horrible management. Seems completely rigid and not able to be flexible. Bottom line is that they're not able to adapt themselves to customers' needs. Again, this is purely a management issue;... More

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

I am sorry to see that you are not completely satisfied with your stay. I see that you are still checked into the hotel, we tried to contact your room to find out more, and accommodate your needs if possible, but unfortunately you must have been out of the room. You can contact me directly by dialing “0” from your... More

Lone Tree, Colorado
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel situated on Upper Wacker. The hotel is beautiful, well-cared for and perfectly convenient in every way. Service is excellent! Restaurants are wonderful! Would definitely recommend for couples, business and family guests.

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Thank you for the top notch review! We appreciate the feedback as it helps us to continually improve, I will definitely share your comments with the restaurant too! We look forward to your next trip to Chicago. Live well, More

Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am in Chicago often and have stayed at many of the hotels. This is my new favorite when I bring my family. Great location on the corner of Upper Wacker and State. Nice rooms, good view, and best of all the pool is awesome! The pool is so warm you can walk right in. Kids can't get enough.

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Rob thank you for the kind comments! We appreciate you taking the time to review our hotel on Trip Advisor, and I will be sure to share your comments with our management team and our rejuvenation staff. Hope to welcome you back soon! More

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Additional Information about Renaissance Chicago Hotel

Also Known As:
Renaissance Chicago
Renaissance Hotel Chicago
Chicago Renaissance
Address: 1 W Wacker Dr, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Chicago
#42 Family Hotel in Chicago
#50 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Chicago Hotel 3.5*
Official Description (provided by the hotel):
Encounter the sophisticated ambiance of a premier Chicago hotel near the theatre districts and famed museums at the Renaissance Chicago Downtown Hotel, an intriguing urban sanctuary in the heart of downtown. Situated on the north edge of the Loop, this luxury hotel is steps away from upscale shopping, fine dining and famed Millennium Park. Revitalize body and mind in luxury hotel rooms boasting unique amenities with marble accents and stunning skyline views of the city's architecture. Unwind in style at the Rejuvenation Center, a refreshing indoor pool and indulgent spa treatments. Experience Bar Novo, a downtown setting unlike any other providing a trendy and distinguished night-life scene serving delectable dishes and creative cocktails. Discover something wonderfully new hotel providing guests a refined atmosphere and sense of style at the Renaissance Chicago Downtown Hotel. ... more   less 
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