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Renaissance Chicago Hotel

#59 of 176 Hotels in Chicago
Certificate of Excellence
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1 W Wacker Dr, Chicago, IL 60601
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Renaissance Chicago Hotel
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Renaissance Chicago Hotel
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1,007 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked a room online and was assured room with a view of the river. The view was actually a room of another room and a roof top; however, after a quick trip back down stair the staff was very accommodating. Love Chicago, always fun, but almost always in excess (think that's my fault), but no worries, hope to hit it... More 

Was this review helpful? Yes
Milwaukee, Wisconsin
Top Contributor
163 reviews 163 reviews
24 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There seem to be a lot of recent complaints regarding the current construction in the lobby area. I just stayed there and while there were some work-arounds, they really didn't present any problems. Staff was fine, and the room was really nice. It helped that I had a recently renovated room, and it really helped that I was upgraded to... More 

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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

To be fair they are in the middle of a renovation, but I'm not sure that it will be enough to get the 5 stars you expect for a Renaissance hotel. Day 1 was 65 degrees outside and the room was hot, too hot to sleep. Day 2 was 35F and the room was still too hot. They told me... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Dave - Thank you for your feedback in regards to the Renaissance Chicago Downtown hotel and your recent stay. We appreciate the kind comments about our staff and were delighted you enjoyed our prime location in the heart of downtown Chicago! We were disappointed to learn however about your issues with the temperature in your room. We have shared your... More 

Buffalo, New York
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for a long weekend, enjoyed every minute! Did not want to leave, sorry to have to go back to work and end my weekend getaway! Currently under construction however, we never heard anything and it was not an inconvenience at all. Stayed on the 16th floor with beautiful views of the river and the city. As always,slept fantastic on... More 

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

We are very sorry you had to leave! We will be looking forward to your next weekend getaway! Thank you and live well. More 

Farnhamville, Iowa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice, clean hotel right on the river. Close to good food and plenty of things to do at your fingertips. We traveled here for St. Patricks day festivities, we had front row access for everything. Mellenium park is a few block walk, Michigan ave. 2 blocks and many really good resturants are a short walk. we parked our car on... More 

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

We are in the perfect location for all of Chicago’s St. Patrick’s Day celebratory events! We are delighted you enjoyed your stay and look forward to welcoming you back again soon! Thank you and live well. More 

Wisconsin
Top Contributor
226 reviews 226 reviews
80 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here over St Patrick's weekend with my daughter and some friends, and we had an excellent time. I was a bit hesitant to book being the hotel is under construction. However, the positive posts helped make my decision and it worked out fine. I selected this hotel due to the location as we were hoping to catch the parade... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

We can’t wait to welcome you back to see our finished product! We are delighted you enjoyed your stay with us and excited that you were able to use our mobile app to check-in to your room! It is just one of the many great features Marriott has unveiled over the last year. We hope you had a great St.... More 

Massachusetts
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So. It's a Marriott in the center of Chicago, which gives one a certain set of expectations. Mine weren't exactly met. I stayed in a room with 2 Queen beds. That means this room is intended to sleep 4 comfortably--and we booked with the information there would be 4 adult guests. Why on EARTH would this room only have 3... More 

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Jessi – Thank you for your feedback about our hotel. We have shared your comments with our team and appreciate your time in writing a review. We hope you will join us again during future visits to the windy city and allow us another chance to surprise and delight you. Live well. More 

Olney, Maryland
Contributor
19 reviews 19 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here about 5 months ago, so things might be better. This is another tweener for me. I would like to 3.5 it but I can't. The lobby is well situated and has a decent restaurant. The room is pretty good and clean. I did not like the fitness center very much and the type of treadmills they have... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Thank you for your time in providing a review of our hotel. We are currently in the process of renovating all of our guest rooms as well as our lobby and bar! We hope you will come to experience our new style in April! Live well. More 

San Francisco, California
1 review
4 of 5 stars Reviewed 3 weeks ago

The current renovation is a bit of a bummer, but we were forewarned. The hotel is centrally located, clean, well-organized, and room service is very quick to turn around in room dining. Most important, the individual service provided by Alex at in room dining, has been close to that of a 5-star hotel. She really knows how to make a... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Joanne – Thank you for sharing such kind comments about Alex! Our team is what truly makes our hotel special and we are delighted you found the top notch service we look to provide in Alex. We look forward to welcoming you back! Thank you and live well. More 

Philadelphia, Pennsylvania
Top Contributor
97 reviews 97 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So far we have stayed here twice but we plan returning here over and over. We love the location, it is so central. Walking distance to great restaurants, bars and shopping and the theatre district. The hotel itself is wonderful. The lobby decor is elegant with an amazing lobby bar with a great tapas menu. The indoor pool and fitness... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Myrna – We are delighted to be your hotel of choice when visiting the windy city. We look forward to welcoming you back again and again! Thank you and live well. More 

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