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Renaissance Chicago Hotel

#56 of 177 Hotels in Chicago
Certificate of Excellence
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1 W Wacker Dr, Chicago, IL 60601
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Renaissance Chicago Hotel
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Renaissance Chicago Hotel
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1,018 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed with my family while they were remodeling the lobby and was able to see the impressive transformation. During the remodeling phase all staff were very accommodating. The staff helped me with every request and we aren't the easiest to please! :) The hotel is in a perfect location and we were able to walk everywhere. If I am... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Vanesa - Our staff is always here to help with every request. Even the difficult ones! We are delighted we were able to make your stay enjoyable and look forward to being your number one choice hotel in the windy city for many years to come! More 

maryland
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The was only a one night stay so it is hard to provide a lot of detail. I can say the service was excellent. Check in was easy. A little bit of a wait for the elevators. Nice neighbor with a lot of restaurants. The hotel was finishing their new lobby the evening of check in so we were walking... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Thank you for sharing such kind words about our service here at the Renaissance! We are delighted you were able to get a small taste of our brand new lobby and hope you will come back to experience it even further! Thank you again and live well. More 

Northeast
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The location is excellent - next to the subway & 1/2 mile from the Chicago Art Institute, Miracle Mile, etc. All of the staff were excellent - friendly & very helpful. We were given a room upgrade (it's wonderful to be a Marriott member!) and had a corner room with a lovely sitting area. The breakfast buffet was plentiful &... More 

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

How wonderful to receive so many positive comments about our hotel and staff! We know there is so much to explore in Chicago that one trip is not enough to see it all. So come back and stay with us again soon for another weekend of discovery! Thank you and live well. More 

Malta
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel located on the river, just 5 minutes away by walk from the Miracle Mile shopping area and enough bars and restaurants and other kind of shopping around it. Lobby is beautiful and rooms are pretty nice. I was upgraded to a river view room and it's a breathtaking view let me tell you that. One thing I found... More 

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RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

The views of the river are quite breathtaking. Even though we see them daily, we are still impressed each time we gaze out one of the windows! Come join us for another evening of stunning views and exploration of the windy city again soon! Until then, live well. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This is the second time I have stayed here. The remodel is awesome. When I checked is I jokingly asked for a room with a view. And the gave me one looking at the Chicago Theater. Great place. I highly recommend staying here. The sliders at the bar is very good too.

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Sergio - We are so glad we could set you up with a great room with a view! We hope you're third trip to the windy city is coming up soon as we look forward to having you back! Thank you and live well. More 

Los Angeles, California
Top Contributor
165 reviews 165 reviews
50 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in was a breeze. I used Marriotts mobil check-in and they had my key ready and it literally couldn't have been easier. The new lobby opened during our stay, and it's a hip place with a great bartending/serving staff. The Irish bartender is a wonderful guy that is great to talk to; Donna is a great server with a... More 

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

From the moment you step foot in our hotel for check-in to the moment you leave, our team is here to provide the best experience possible! Everyone was absolutely ecstatic to receive your comment highlighting so many of our great team members! We look forward to welcoming you back for many for stays in the windy city! Until then, live... More 

New Jersey
Top Contributor
61 reviews 61 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First off this hotel is in a great location. It is within walking distance of lots of things to do. Close to the magnificent mile, restaurants, Lake Michigan, etc. We had a harbor view room which was excellent. The view was gorgeous, could see the Wilco Towers, the Wrigley building, Trump Plaza, river view of Smith & Wollensky. Although the... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

When you're visiting a city like Chicago, location is certainly an important factor when considering a place to stay! We are delighted our location made your trip to the windy city that much more enjoyable. We look forward to providing the same great product and excellent service on many more trips to the windy city! Thank you and live well. More 

Makati City, Philippines
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I went to Chicago for business and stayed at Renaissance for 4 days/3 nights. What I loved about this hotel was the location! It was so close to restaurants, department stores (TJ Maxx, Ross, Nordstrom) and walking distance to Magnificent Mile which was very convenient for someone who had little time to explore as most of my days were spent... More 

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

We are delighted you had the chance to explore our little area in Chicago even if it was just for a little bit! Thank you for all your kind comments about our hotel, our guest rooms and our ambassador Megan! She is a true gem and we are delighted she was able to assist you with your booking. We certainly... More 

New Town, North Dakota
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am a long time, dedicated, loyal, Marriott Rewards member. Although expensive, I was confident that despite the cost, it was a "Marriott" and I would receive the typical "Marriott" experience. The location was excellent but was told upon arrival that I would be charged an extra 100 dollars A NIGHT, because I used a debit card. (I booked 5... More 

Was this review helpful? Yes 3
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Colette - Thank you for your recent review of our hotel. We have received your feedback and would appreciate the opportunity to speak with you further regarding your stay. We believe there may have been some confusion in regards to our debit card policy. While a hold for incidentals is placed on your card at the time of check-in, this... More 

Detroit, Michigan
Top Contributor
572 reviews 572 reviews
113 hotel reviews
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location downtown. Had a nice room. The hotel is still under construction, but should be done in April. I for sure want to come back and see the place. Ran into the GM while at the hotel. Nice guy. This one thing they missed the boat on in the remodel, No desk for the business traveler. I found it... More 

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Joe - I am glad I had the chance to meet you during your most recent trip to our hotel! I appreciate your time in providing feedback and I look forward to showing you our final transformation on your next trip. Thank you and live well! More 

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