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Renaissance Chicago Hotel

3.5 of 5 1 W Wacker Dr, Chicago, IL 60601
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Certificate of Excellence 2014
Renaissance Chicago Hotel
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997 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Top Contributor
98 reviews 98 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

So far we have stayed here twice but we plan returning here over and over. We love the location, it is so central. Walking distance to great restaurants, bars and shopping and the theatre district. The hotel itself is wonderful. The lobby decor is elegant with an amazing lobby bar with a great tapas menu. The indoor pool and fitness... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Myrna – We are delighted to be your hotel of choice when visiting the windy city. We look forward to welcoming you back again and again! Thank you and live well. More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is under construction now (April 1 finish) and my anticipated experience was that it would be trying. I was very wrong. Staff and service was excellent and very helpful. Stayed in a remodeled room which was extremely nice. Best experience was that we were there for a "tasting" for my daughter's August wedding and I was more than pleased.... More 

Was this review helpful? Yes 1
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Philip – We are so delighted to be able to play host for your daughter’s wedding! Our culinary team here is outstanding and truly creates the best treats! We look forward to seeing you again in August. Live well! More 

1 review
5 of 5 stars Reviewed 1 week ago

We recently this past weekend stayed there to take my son to see the 2 cellos play at the Chicago theater. The staff was great and moved us to a room with two queen beds when they realized our room only had a king. After only being in the room for 10 minutes they came up to see if there... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Jenny – Our fitness center as well as our pool are both great features of our hotel. We are delighted we could make your stay with your son an enjoyable one! We look forward to welcoming you back! Until next time, live well! More 

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent two nights here in February 2015 while attending the Chicago Auto Show. Location is good, and I had a great room with a river view. It was extremely cold (and w indy, of course) while I was there, so I spent more time in my room than I normally would. I also ate multiple times at Bar Novo. Renovations... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Gary – We are delighted you enjoyed our property. We do once again want to extend our sincerest apology for the issues you had regarding our valet service. We hope you will allow us another chance to surprise and delight you in the windy city! Thank you and live well. More 

New Jersey
Top Contributor
52 reviews 52 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I picked this hotal because it was convenient to a couple of offices I had to visit. When we checked in the was a long walk to the elevator to the second floor where the check-in was temporarily set up. Well marked. Room was spacious, clean and had a great view of the area. I was on the 8th floor... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Thank you for sharing such kind comments about your recent stay at our property! We are thrilled you enjoyed your room and our concierge lounge. The ear buds are just a small way for us to say thank you and please join us again to see our transformation! Until then, live well! More 

Collierville, Tennessee
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

My husband booked us at the Renaissance on Wacker for the weekend. We stay at Marriotts all the time, so I didn't bother to look the hotel up. The day before we checked in my husband forwarded an email to me from the Renn. It spoke of checking in on the 2nd floor bc of renovations in the lobby. I... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

We are delighted you were able to experience one of our renovated rooms and enjoyed our creative “hiding” of the renovation! We have worked hard to craft an intriguing entrance during our transformation and we appreciate the kind comments. We look forward to welcoming you back to experience our completed renovations in April! Thank you and live well. More 

Virginia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

I just returned from a horrible stay at this Renaissance. When I checked in, the clerk said I was given "a really nice room overlooking State Street." But she neglected to tell me that I also would have really awful exposure to the nearby El, which rumbled constantly. The heat didn't work properly, and the shower didn't drain. As noted... More 

Was this review helpful? Yes 2
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Thanks for the honest review Virginia. As with most renovations there are good days and bad days and we are sorry that it was particularly noisy during your stay as we know how frustrating noise can be. We hope to be finished soon! We are following up on the room issues you mentioned and if you would like to speak... More 

Fresno, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Renaissance Chicago Downtown Hotel is the perfect hostelry for business, tourist, and family travelers. The staff treats each guest like a member of the family and the location at State Street and Wacker Driver is ideal since there is easy access to the Magnificent Mile, the Theatre and Financial Districts, and a host of Museums and Universities.

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

When traveling, no matter what the reason, we know how important it is to feel comfortable and at ease. Treating each of our guests as family is one way to make this happen! We hope you will join us in the windy city again soon! Live well. More 

Olathe, Kansas
Top Contributor
87 reviews 87 reviews
73 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

But I'm not quite sure why. This hotel is awesome! I'm estimating that it will be even more awesome once the renovations are complete. The price is right, the location is right, the service is right, the food is right and the rooms are right! Anddddd, they have built in cell-phone chargers. I know that sounds small but it was... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

We think your estimations are going to be correct! The renovations are going to make our hotel even more awesome! We look forward to welcoming you back to experience our new awesomeness and even better this time you will know which way to come into our driveway! Live well. More 

Frisco, Texas
Top Contributor
101 reviews 101 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As of my visit, there were major renovations under way. It was a long walk to reception, unless you can take advantage of mobile check-in. This is a great location for a Chicago stay, lot's of great restaurant options. Everything in the facility was relocated to temporary space, which wasn't too bad but the bar was understaffed on two separate... More 

Was this review helpful? Yes
RenaissanceChicagoGM, General Manager at Renaissance Chicago Hotel, responded to this review

Thank you for the recommendation! We are certainly in a prime location for experiencing lots of Chicago flavor. We do want to apologize for the delayed service you experienced in our temporary bar. We have shared your feedback with the appropriate team in order to ensure this same issue does not occur again. We look forward to welcoming you back... More 

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Additional Information about Renaissance Chicago Hotel

Address: 1 W Wacker Dr, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Chicago Hotel 3.5*
Number of rooms: 553
Reservation Options:
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Also Known As:
Renaissance Hotel Chicago
Chicago Renaissance
Hotel Style:
#14 Spa Hotel in Chicago
#34 Family Hotel in Chicago
#34 Romantic Hotel in Chicago
#45 Business Hotel in Chicago

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