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PUBLIC Chicago

4.0 of 5 1301 North State Parkway, Chicago, IL 60610 (Formerly Ambassador East Hotel)
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PUBLIC Chicago
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PUBLIC Chicago
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804 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed yesterday NEW

Checking in on a Friday night, it was pretty clear that this is a happenin' scene. The front desk people were brusque and seemed genuinely more interested in looking at all the Beautiful People milling about than in answering my questions. I agree with everything that laplume9254 has written. The rooms themselves are, ahem, "minimalist" and indeed quite unattractive. And... More

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Sydney
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Really nice hotel in a great neighbourhood but the rooms are a little worn and tired. Our first room was on the top floor next to lifts. The noise from the lift was quite loud but the generator on the roof that started at 7am in the morning was unbearable. We complained and were moved to the 10th floor. Unfortunately... More

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Dunkerton, Iowa
Top Contributor
62 reviews 62 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I agree with the review concerning the Pump Room and the common areas. These are modern looking and up to date. The rooms were very disappointing. I dropped a small fortune for three rooms during my daughter's recent wedding in Chicago. The grout in the bathroom looked like I did it and that is not saying much. My one daughter... More

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Scottsdale, AZ
Top Contributor
227 reviews 227 reviews
59 hotel reviews
141 helpful votes 141 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This is the worse hotel that I ever stayed in. Period. Where do I begin... The designer, Ian Schrager, may have done a wonderful job in the common areas of the hotel...the lobby, coffee bar, and Pump Room are beautiful. But, if he had anything to do with the rooms, he did not have the traveler in mind. The lighting... More

Was this review helpful? Yes 1
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear laplume9254, Thank you for taking the time to share your experience during your recent visit with us. We realize it is gracious, candid feedback which drives success. We are disappointed to hear of your stay and certainly apologize for missing any opportunities to guarantee it was both enjoyable and comfortable. If you would consider giving PUBLIC Chicago another chance,... More

Calgary, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

My friend and I stayed for 5 nights, and we absolutely loved the hotel! The atmosphere was so lively in both the lobby area and Pump Room, that it was always tempting to just stay in the hotel for the night. Was also pleasantly surprised at the size and amount of equipment in the gym. The unfortunate part of our... More

Was this review helpful? Yes
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Leah S, Thank you for reviewing PUBLIC Chicago on tripadvisor. We are very pleased to hear you enjoyed your stay. We appreciate your compliments on the atmosphere of our hotel, as well as our amenities. We certainly apologize for any shortcomings in service you may have experienced during your recent visit. We hope to have the opportunity to welcome... More

Tacoma, Washington
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I had a magical 5 night experience at the Public Chicago! The decor combines history and modern chic, the staff were extraordinary, particularly Francisco at Bellman and bicycle logistics, Brian Adams, Director of Front Office who graciously made a room change for us to the swanky Marilyn Monroe suite, and Ben on our departure. We found the... More

Was this review helpful? Yes 3
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Sandy R, Thank you for writing such a glowing review! We are so happy to hear how much you and your husband enjoyed PUBLIC! We appreciate your positive feedback on our décor, location, and especially our staff. I will be sure to pass your kind words on to Francisco, Brian, and Ben! We hope to welcome you back soon.... More

Minneapolis, Minnesota, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Was pleasantly surprised when we pulled up to Public and realized I had stayed there before when it was the historic Ambassador East Hotel. They have given the old girl a hip, urban facelift while keeping all the things that made her great. The staff were all very helpful and were able to direct us to great places in the... More

Was this review helpful? Yes 3
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Kevin S, We are thrilled to hear you enjoyed your recent stay at PUBLIC Chicago! Thank you for taking the time to share your experience with us on tripadvisor. We appreciate your compliments regarding our staff, as well as our renovation and we look forward to your return! STAYPUBLIC David Miskit General Manager PUBLIC Chicago More

Denver, Colorado
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I didn't have a good experience here. The room we were in was small and awkward, there was no sheet (only a feather blanket) on the bed and no coffee for the morning here. From night one the room was hot and stuffy, the unit did little to cool the room. The service here was terrible, it... More

Was this review helpful? Yes 3
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Jane S, Thank you for taking the time to review us on tripadvisor. We realize that it is gracious, candid feedback which drives success and we appreciate your feedback. At PUBLIC, we wish for all of our guests to experience an exceptional level of service; I apologize that you did not feel as though this was the case. If... More

Atlanta, Georgia
Top Contributor
181 reviews 181 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Public is my home away from home-town tucked in the the heart of the Gold Coast. A comfortable, sophisticated boutique hotel. Serivce is pretty good; there are always stand out individuals. The bartenders are a little too full of them selves but, like I said, there are stand out individuals.

Was this review helpful? Yes 3
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear C O, Thank you for sharing your positive feedback with us; we appreciate your compliments regarding our staff, as well as our atmosphere. We look forward to your return! STAYPUBLIC David Miskit General Manager PUBLIC Chicago More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

I am from Chicago and the Pump Room is one of the most iconic restaurants in the city. I was very excited to try the Public Hotel as I had been to the renovated Pump Room and loved it. I was so disappointed. The staff were not at all friendly, service was actually "terrible" as noted below, and the rooms... More

Was this review helpful? Yes 2
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Ashley L, Thank you for taking the time to share your experience during your recent stay with us; we appreciate your feedback. At PUBLIC, service matters most and we are very sorry to hear this was not the impression you were given. We apologize for any inconveniences you experienced during your time with us and we sincerely hope you... More

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Hotel Summarization (Beta)

What travelers say

  • Pump room(76)
  • Very nice(12)
  • Gold coast(9)
  • Great location(4)
  • Magnificent mile(4)

Additional Information about PUBLIC Chicago

Address: 1301 North State Parkway, Chicago, IL 60610 (Formerly Ambassador East Hotel)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — PUBLIC Chicago 4*
Number of rooms: 285
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Also Known As:
Public Chicago Hotel Chicago
Ambassador East Hotel Chicago
Hotel Ambassador East
Ambassador East Chicago

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