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PUBLIC Chicago

Hotel website
1301 North State Parkway, Chicago, IL 60610 (Formerly Ambassador East Hotel)
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1 room 1 guest
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PUBLIC Chicago
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1,064 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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    (1064)
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Dubai
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

Went with two other couples and had a lovely time in Chicago. Hotel location was great but I was having trouble with the extremely simple breakfast and amenities in the room which should have been much better for this boutique hotel. Was lucky to get an upgrade however the staff was not aware of the highest ranked restaurant in the... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

Public Hotel is one of the finest hotels I have visited. I had the privilege to travel on business to Europe and their hotels. Public has the fine old world charm and architecture. However the staff the people that worked here made it a wonderful family experience everybody was friendly they interacted with each other and a fine manner it... More 

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escanaba
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is in a nice area. The valet parking gentleman wasn't very helpful. We weren't sure if we had pulled up at the right spot. He was very 'hurried' and wanted to get our stuff unloaded and our car gone ASAP. The front desk staff was EXTREMELY accommodating. We were accidentally placed in a very claustrophobic queen room, although... More 

Was this review helpful? Yes
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear mommybics, Thank you for reviewing PUBLIC. We are happy to read that you enjoyed the location, design, and the service by our front desk agents. We understand gracious candid feedback is what drives success. We do apologize that our valet staff was not friendly and accommodating. If you would consider giving PUBLIC another chance, we would very much like... More 

Manalapan, New Jersey
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the minute we checked in we knew we were somewhere special. I am a meeting planner and have seen rooms all around the U.S. and Caribbean. This hotel was in the most gorgeous section of Chicago (Gold Coast), blocks from beautiful Lake Michigan, and close to Lincoln Park, The Magnificent Mile, Wrigley Park, and just about any area you'd... More 

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PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Meryl D., Thank you for sharing your experience at PUBLIC. We are delighted to read that you enjoyed the location, comfortable room, and the service by our staff, especially Michael, Zach, Danielle, and Shoha. They will be thrilled to read your positive feedback regarding to their service. We are also happy to read that you enjoyed the cuisine in... More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Well, our first impression on this hotel was quite deceptive. They have a beautiful reception, but nobody offered help with our luggage. (And I'm a pregnant woman! A little kindness would be nice, since it's supposed to be a 4 star hotel) By the check in, we were informed that the "free wi fi" offered is only for one device... More 

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PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Mramthum, Thank you for taking the time to write us a review. We are thrilled to read that you enjoyed the location, décor, and the comfortable bedding in the room. We are sorry that our bellman did not help with your bags and apologize for the inconvenience of the Wi-Fi access. We hope to welcome you back soon! STAYPUBLIC... More 

New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My go to hotel when staying in Chicago. Modern, clean and great location. I've stayed here at least 6 times in the last 6 months and have never had a bad room or experience. Yes the restaurant is great - but honestly the room service options are even better.

Was this review helpful? Yes
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear SEWDS2015, Thank you for sharing your experience at PUBLIC. We are delighted to read that you enjoyed the location and the options of our room service menu. We are also thrilled to read that PUBLIC is your go to hotel when traveling to Chicago. We look forward to your return! STAYPUBLIC David Miskit General Manager PUBLIC Chicago More 

Escanaba, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

If I did not get a deal on Expedia for this hotel, I would never have picked it in a million years. Just very disappointed overall. No continental breakfst unless booked directly, the bathroom was very small, the room was dirty, disgusting "sheep skin" throw of some sort on the desk chair. The hallway leading to the room was very... More 

Was this review helpful? Yes 1
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Jenn L., Thank you for taking the time to review PUBLIC. We are happy to read that you enjoyed the design of the lobby and the friendly service by our front desk agent. We understand gracious candid feedback is what drives success. We apologize for the inconveniences you had experienced during your stay. If you would consider giving PUBLIC... More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed here on a visit to Chicago. The hotel is in a nice area which is outside of the downtown hustle and bustle. The hotel itself is chic and trendy and the room was beautifully appointed. The downstairs bar was a nice spot for a drink before dinner as well. The staff were friendly and efficient. Overall a... More 

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PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Damien G., Thank you for sharing your experience at PUBLIC. We are thrilled to read that you enjoyed the location, design, and found our staff to be accommodating. We are also happy to read that you enjoyed the drinks from the bar. We look forward to your return! STAYPUBLIC David Miskit General Manager PUBLIC Chicago More 

Coopersville, MI
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I made a reservation in July for an August stay. We changed our plans the next day, and would not be staying in Chicago. On that day, I sent a return email to the address used from the room reservation confirmation, including the confirmation. I received no response. A few weeks later, I emailed again asking for confirmation that our... More 

Was this review helpful? Yes 2
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear shay1999, Thank you for reviewing PUBLIC. We understand gracious candid feedback is what drives success. We are sincerely sorry that we were not able to follow up with you sooner. Our Director of Front Office has already refunded to your credit card. The reason that you did not receive a response is because the email is a no reply... More 

New York City, New York
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Hotel is not worth the price you pay. Continental breakfast was basic and expensive (about $15). When I asked for a shaving kit they wanted to charge me extra when other budget hotels give for free. The guy actually hung up on me and said no it's not free. There are no smoking rooms for smokers, but that's a personal... More 

Was this review helpful? Yes 1
PUBLIC H, General Manager at PUBLIC Chicago, responded to this review

Dear Ryousan101, Thank you for reviewing PUBLIC. We understand that gracious candid feedback is what drives success. We are sorry for the aspects of our hotel that disappointed you especially the service issue at our front desk. If you would consider giving PUBLIC Chicago another chance, we would very much like to show you what a pleasant experience it can... More 

Hotel Review Summarization

What travelers say

  • Pump room(36)
  • Gold coast(4)
  • Very nice(3)
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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
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