The Ambassador East is a older, renovated hotel in a beautiful location which charges less than newer hotels because it has fewer elevators, and has been renovated to a good standard of comfort but does not match the luxury of newer hotels. Based on two recent stays (Nov. and Feb.), I consider it a very good bargain and will stay... more

Very nice "old' hotel. Great choice to be close to shopping and restaurants. We walked everywhere and the neighborhood provided enough intimacy that whether it was at night or during the day we felt safe. Our only dissapppointment was that for a hotel this size, owned by a large corporation, why would they still provide 19" bubble screen televisions instead... more

our kids gave us a gift certificate for the ambassador east. although we only live about an hour from downtown chicago, it felt like we were "worlds away!" it is an older hotel but lovely and in an absolute wonderful location! the only problem that we had was that the heating system clicked on and off regularly, which can be... more

Service was fast, thorough, and friendly. Common areas are well maintained. Sadly, the guest rooms aren't as well maintained. Our room, a suite, was comfortable and clean but really needs some attention, such as fresh paint, new carpet, new furniture, and new bathroom hardware. Wi-fi Internet is $10 a day. As far as recommending to a friend, it's a coin... more

A well-preserved hotel of the kind that was once first-class. Located a bit north of the center and so a bit out of the way when it comes to shopping. Quite empty during the time of my stay with a few daytime, low level conference offerings. The room was very comfortable and lived-in, but the heating system was ancient and... more

I made a reservation for Valentine's weekend to surprise my husband, along with dinner reservations at The Pump Room. Excited about this outing, I invited another couple to book at the hotel and join us for dinner. Two days after making these reservations, The Pump Room, a long-iconic Chicago restaurant, left a message saying they would not be opening the... more

This hotel was booked because it was in short walking distance to the Racquet Club. I did not see many guests at the hotel, so I was confused why they assigned me a room on the 14th floor that was next to the stair case and had a confusing layout. There was no ice machine on the floor. The pillows... more

I talked my wife into staying one night at the Ambassador East on our annual trip to Chicago. We normally stay at the Sutton Place. Being a Chicago landmark, I expected a most pleasant experience, but what we had was a memorable experience - for all the wrong reasons. The furnishings of our room were laughable. The upholstery on the... more

The location was great, and the service was wonderful at this hotel. We loved that our room was quite spacious. Located in the heart of the Gold Coast, we were able to walk everywhere from the hotel. We really appreciated the helpfulness of the concierge. Although some of the furniture in the room was a little worn, the room was... more