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Red Roof Inn Chicago Downtown Magnificent Mile

2.0 of 5 162 East Ontario Street, Chicago, IL 60611
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Red Roof Inn Chicago Downtown Magnificent Mile
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Red Roof Inn Chicago Downtown Magnificent Mile
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714 reviews from our community

Traveler rating
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    166
    115
    131
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

We accidentally booked our rooms for the wrong date, and when we showed up we were informed that our reservations were for the previous night and that the hotel was full. Brenda worked some kind of magic to help us with accommodations, and was so friendly and really helped diffuse a stressful situation. She is exactly the kind of person... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 1 week ago

Just had to book a place to stay for one night after a conference before leaving. Booked an hour before checking in and the receptionist was so friendly and helpful. Huge room with two TVs and bathroom is nice. Somehow better than the previous place I stayed (Marriott Mag Mile) with cheaper rates. Location is super strategic, near Mag Mile... More 

Was this review helpful? Yes
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Wonderful news to hear that your experience with us exceeded that of previous hotels that you have stayed at. Our location and friendly staff has been key to our success. We have recently made some new changes and enhancements to take our hotel several steps further to make our guests have a positive experience such as yours when they stay... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

$69.99 for a very comfortableb, good-sized room that's 100 yards from Michigan Avenue. You also get: valet parking that's cheaper than what you would pay if you parked your car yourself, pleasant staff, excellent bed and more. Heating works, shower is fine, wifi is tricky to get on to but fast when you do and the lifts work fine. I've... More 

Was this review helpful? Yes 2
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

I love that phrase, "It is what it is." My wife says that to me all time. It is hilarious. It is true though, for our location, price and staff, you can beat our price. We may not have all the frills and thrill and bells and whistles, but we got what you need, a nice bed, friendly staff and... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very convenient, central location. Small, slow ancient elevators. Room was OK except missing all clothes hangers -- had to ask for them. Minimal amenities, so bring your own soap, etc. Bar fridge was useful. Good blackout curtains for sleeping.

Was this review helpful? Yes 1
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for staying with us. Sorry to hear that your room did not have hangers but I am glad that someone was able to get you some. It must have slipped the housekeepers mind. The microfridges are nice especially if you are staying more than one night and have food or drinks to keep cold. All of our superior... More 

Morelia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel has an unbeatable location and at a good rate. One block from Michigan Avenue (Magnificent mile). The rooms are small and a little bit old but clean and comfortable. And the front desk staff are always willing to help you. They even printed my boarding pass por me. Great value for the price.

Was this review helpful? Yes 1
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Kudos and brownie points for the staff for their willingness and kindness. Our location has been prime and that is what we have always been known for but now that we have made some changes and improvements, our other qualities are coming to life. Our guests are important and we want to provide them with the best service that we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed at this red roof multiple times for work and family trips and Brenda never ceases to amaze me. Brenda goes above and beyond to make you feel welcome and at home. She has not only provided outstanding service she out shines the other "high end" service in the area. She is one in a million and my... More 

Was this review helpful? Yes 1
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

That's the response we want from our guests. The staff here have been working hard to provide that superior service to give our guests the "wow" factor when they come and stay with us. Yes our location is great, but we want to be known for more than just location. We want your stay here with us your home away... More 

Senior Contributor
35 reviews 35 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

An affordable Hotel in the best location. Simple, but clean ,rooms. The staff was a little occupied but nice most of the time. No surcharge to keep merchandise bought from Amazon.Tho only complain goes to ythe heating at 12Th floor... not working well. Talking about 25-35 F ! Should return for the spot!

Was this review helpful? Yes 1
Sung P, Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you very much for your review. It is nice to hear that our front desk staff provided you with good service. Customer satisfaction is our focus. Our front desk agents will be happy to hear. We are committed to providing the best of service therefore feedback is very important to us. We thank you for visiting us and hope... More 

Gladstone, Australia
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good location but the hotel is old and run down and very noisy! The constant sirens going passed keep you awake all night. The rooms need to be desperately upgraded - the grout in the tiles in the bathroom is black and the floors didnt look clean despite housekeeping walking out of our room as we checked in. Comfort wise... More 

Was this review helpful? Yes
Sung P, Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for submitting a review on your stay at our hotel. I must apologize for not meeting your needs. We have taken note of all issues you described and will ensure that these are resolved. Your comments are taken seriously and we will address each issue with urgency. Thank you very much for staying with us and we look... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2014

I had the best day and nights sleep really appreciated the late checkout and the staff were so friendly and informative. Would recommend this place to anyone visiting Chicago. Very clean rooms and the beds are so good slept for 10 straight. It's close to lots of bars and the Grand Lux does great food.

Was this review helpful? Yes 2
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Hello Mr. H., I am happy to hear that you stay with us was a positive one. Sleep is important and one of the best things to experience especially when you are sick, tired, or travelling for business. In the recent remodeling, one of the improvements were putting new beds in all of our rooms. We have received a lot... More 

Santo Domingo, Dominican Republic
Top Contributor
66 reviews 66 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 12, 2014

The only 2 good things about the Red Roof Inn Chicago is the location and free wi-fi. This hotel is the example of what a hotel can never be. We had my wife and I from October 31 to November 05 and went 5 nights without sleep. The first is that the internal temperature of the room at the 9th... More 

Was this review helpful? Yes 1
Sung P, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

I am truly sorry to hear that you did not have a great, positive experience that you were expecting. Heat is important and we were able to get the heat working in some of the rooms that did not have heat. We are pet friendly and we are also eco-friendly. We have a program called, "Go Green" and basically that... More 

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Additional Information about Red Roof Inn Chicago Downtown Magnificent Mile

Address: 162 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Chicago Downtown Magnificent Mile 2*
Number of rooms: 191
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Also Known As:
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn

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