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All 169 Chicago hotels

Red Roof Inn Chicago Downtown Magnificent Mile

2.0 of 5 Motel   |   162 East Ontario Street, Chicago, IL 60611 (Near North Side)
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Red Roof Inn Chicago Downtown Magnificent Mile
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Ranked #123 of 169 Hotels in Chicago
A recent review
3 of 5 stars reviewed 2 weeks ago
Englishman-in-theUSA Newcastle, United Kingdom
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668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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CT
Top Contributor
57 reviews 57 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Dingy, grotty out dated. The only positive thing I can say is from the outside it doesn't look so bad. Serious truth in the don't judge a book by its cover. I'm writing this review at 6am having been up 3 hours due to the noise of my toilet filling up every so often (like 2 min intervals) & I... More

Was this review helpful? Yes 21
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Good afternoon. My name Is Elliott Jones and I am the General Manger of the Red Roof Inn Chicago Downtown. I just received your email about the property and would like to help. Please give me a call at 312 787 3580. Thank you in advance and I look forward to hearing from you so I can address your concerns.... More

1 review
1 of 5 stars Reviewed 1 week ago NEW

I've stayed in a lot of places over the years, but this may be the shabbiest. I toured with a band in the 90's, so that's saying something! The room is too small and very dirty. Housekeeping is nonexistent. One morning only one bed was made...not the other! Otherwise, the beds weren't made during our stay...nothing was cleaned. I had... More

Was this review helpful? Yes 1
PICKERINGTON
Reviewer
3 reviews 3 reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Bathroom, room, & sheets smelled like strong bleach, phone did not work, & huge roach found on shower curtain - ran out quickly & left! And manager never returned my call yet from last Sunday stay! Do Not Stay here!

Was this review helpful? Yes 40
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Dear 900V, I am so sorry that your room was less than acceptable during your stay with us. I did not receive your message to contact you either. I left my information on your comment page and I would like to speak to you to discuss your stay with us in more detail. Again, my sincerest apologies. Elliott J. General... More

Newcastle, United Kingdom
Top Contributor
64 reviews 64 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a positive experience at Red Roof but it could have been very different. The hotel was massively overbooked on Labor Day weekend and people who thought they had reservations were being dumped in hotels 45 mins drive away. We were lucky and got our rooms (eventually). It was baking hot and no aircon in the lobby, which was... More

Was this review helpful? Yes 2
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Hello and thank you so much for spending a few minutes to discuss your Labor Day stay with us in Chicago. I hoped that you were able to get out and enjoy all that this beautiful city has to offer. Please keep us in mind if your travels ever bring you back this way. I wish you and yours a... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I can't belive those people who leaves negative comments. What are you expecting for this price. It was clean, nice, comfortable. That's all :) Staff was helpful, location was amazing. My Chicago trip was awesome.

Was this review helpful? Yes 2
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Hello! Thank you for the kind words. Your comments are truly appreciated. I hope you were able to enjoy and see all of the sights and sounds of Chicago. Your comments are being passed along to the staff to recognize them for all of their hard work and efforts. Again I thank you for your time and wish you a... More

Michigan
Top Contributor
63 reviews 63 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never stayed at a hostel, but I can only imagine they are a step up from this place. I got a great last-minute price and thought it would be ok becuase I have stayed at Red Roof Inns before. But I would not go back even if it was the only hotel in Chicago I could afford. Everything... More

Was this review helpful? Yes 35
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Hello and thank you for taking time to rate/review our hotel. I wanted to clear up one of your concerns in regards to the safe access. Please read below. At Red Roof Inns we are 100% committed to the safety and security of our guests. As part of this ongoing commitment, and in an effort to better serve our guests,... More

Wantagh, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

First time ever to Chicago. New York born and bred! This hotel was affordable and in a BREATHTAKING location a heartbeat away from the Magnificent Mile, Eataly, all the greatest restaurants and attractions. Who could ask for more! Staff was courteous, helpful, friendly...the manager, Mr. Elliot Jones was welcoming and a true professional making sure all of his guests were... More

Was this review helpful? Yes 1
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Hello and thank you for the kind words! We are so looking forward to helping to make your sons day special! I don't want to get into the dueling cities(smile). Both New York and Chicago carry a special place in my heart. I wish you nothing but the best and I am glad that I was able to help you... More

1 review
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 2 weeks ago

THEY ARE TRUE. (The negative ones, that is.) I thought that these internet comments give room to haters and lovers, and that the truth lies somewhere in the middle of the reviews. But this hotel is really awful, and I regret very much that I had to spend eight nights there.

Was this review helpful? Yes 35
Elliott J, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for taking the time to contact trip advisor and review our property. I understand that you had challenges during your say with us. I would like to discuss them with you further if this is possible so I may be able to improve on guests expectations. I will send you a private message with all of my contact... More

Dorset
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For the price paid, it's WORTH IT! Stayed mid-Aug. Our dbl rm suite on 5th flr was clean, spacious & fully equipped. Great shower. Comfy beds. Staff are friendly. Concierge v helpful. Will stay again.

Was this review helpful? Yes 1
Ramsey, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location for the price you pay! The room was very out dated and there were cigarette burns in the bed spread, but we didn’t come to Chicago to stay in our hotel room. They don’t have late check-out or early check-in, but they will hold your luggage for you. We would stay here again, because of the convenience.

Was this review helpful? Yes 1
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Additional Information about Red Roof Inn Chicago Downtown Magnificent Mile

Address: 162 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Chicago Downtown Magnificent Mile 2*
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Also Known As:
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn

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Amenities

Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
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Number of rooms
191

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Newcastle upon Tyne, United Kingdom
1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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