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All 167 Chicago hotels

Red Roof Inn Chicago Downtown Magnificent Mile

2.0 of 5 Motel   |   162 East Ontario Street, Chicago, IL 60611 (Near North Side)
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Red Roof Inn Chicago Downtown Magnificent Mile
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Ranked #120 of 167 hotels in Chicago
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599 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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margate,florida
Top Contributor
231 reviews 231 reviews
27 hotel reviews
437 helpful votes 437 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Considering the price I paid for my room and its proximity to Chicago's great museums,omnipotent skyscrapers,and Michigan Avenue,I was pleased as punch.The staff was kind and helpful.My room was comfortable and clean.The elevators need improvement,but I didn't pay Trump Tower Hotel prices for my room.

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Illinois
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have stayed here several times. It is not a fancy hotel and some of the rooms are quite small but the price is usually better than anything else I can find so close to Michigan ave. We stayed in a room with 2 queen beds that seemed more like full beds with our 2 sons who are in their... More

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for your review and being a loyal guest. We may not be fancy, but our guests do not pay a fancy price. Our location is definitely one of the best in downtown Chicago. You can easily walk to most of the city’s favorite attractions. It sounds like you had one of our deluxe rooms which are much larger... More

Orpington, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is tired scruffy and noisy. Only one lift works so consequently you end up waiting ages for it to arrive. Our room was basic, quite small, the chest of drawers was falling apart and was so close to the bed you could not open the drawers properly anyway. The ice machine was across from our room and made... More

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for your comments. Your feedback is very important to me and I sincerely apologize your stay was not a pleasant one. We have a monthly preventive maintenance program for our elevators. As proactive as we are to ensure our elevators are both in good working order at all times, there are those rare times when something breaks. Our... More

Kitchener, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My group chose this hotel based on location and price. While the location was decent, there are much better hotels than Red Roof for equal price. One elevator was broken and the other painfully slow. Our rooms were filthy, such as grime on the sink, shower and vent above the shower. The carpets appeared to not have been vacuumed. There... More

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

I appreciate your review and sincerely apologize your stay was not a pleasant one. We have a preventive maintenance contract with a national elevator service company to ensure our elevators are in good working order. As proactive as we are, there are those rare times when something breaks. I am sorry this negatively impacted your stay and I understand your... More

Canton, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

We were disappointed in the room but the location and the staff were fantastic. Brenda ran the front desk in the evenings and was a joy to interact with. Sargon was the doorman/valet in the evenings and he made the whole trip worthwhile. With useful tips on things to see and interesting conversation, he became a friend and a high... More

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you very much for your review. I sincerely appreciate it and I definitely agree with you. The Red Roof Inn does have an incredible staff and all of us are here to ensure your stay is a pleasant one. I will share your compliments with Brenda and Sargon and I am glad you made a new friend. I apologize... More

Washington DC, District of Columbia
Top Contributor
129 reviews 129 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

A good hotel with convenient location just off the magnificent mile. Wifi is included but doesnt always work in the room. If you dont use the safe dont forget to ask your $10 deposit back. There is a bath in the room but you cannot use it because there is no stop for the water.

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for your review. I am glad you enjoyed our great location and your comfy room. I am confident you got a good night’s sleep during your stay on our new Serta mattresses. I sincerely apologize you had an issue with our Wifi connectivity. I will contact our internet provider to ensure we have a strong signal throughout the... More

Allen Park, Michigan
1 review
5 of 5 stars Reviewed March 17, 2014 via mobile

The staff was awesome! Super friendly and helpful with everything. The location was perfect and the rooms were very clean and maintained! Definitely recommend staying at this hotel and will stay again in the future.

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you very much for your review and recommendation. I agree we have a perfect location, within easy walking distance to many of city’s favorite attractions, as well as world class shopping, fine dining, or a slice of our famous Chicago deep dish pizza. Our guest service representatives are all local experts. If you need information, directions, want to know... More

Detroit, Michigan
1 review
5 of 5 stars Reviewed March 17, 2014

My friends and I stayed here St. Patrick's Day weekend and it was perfect. After missing our bus along with other mishaps, David and Michael (the two front desk men) went out of their way to help make our trip the best that it could be. Between helping us find a way home and their restaurant and store recommendations, their... More

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for your review and telling others about your awesome stay. The entire staff is very knowledgeable on where to go, what to do, and ready to give you directions to local restaurants, attractions, and events. I will share your comments with David and Michael, as well as the rest of the team. I know they will appreciate it.... More

Detroit, Michigan
1 review
5 of 5 stars Reviewed March 16, 2014 via mobile

We missed our bus home, they did everything they could to help us find a new way home, gave us early check in. Very very friendly. Nice clean rooms. Great location. Good directions and recommendations.

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for your recommendation. I am pleased we could assist you when you missed your bus. All of the staff is familiar with the transportation systems in the city whether it is by bus, by train, or by plane. If we do not have the information needed immediately, we will research the request to make the best recommendations for... More

Chicago IL
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 15, 2014

Stayed here a few times before and it's always been just a basic (though a bit scruffy) place to stay in a good location. But this time I discovered in the middle of the night that the thermostat was broken, making it impossible to get heat. I got no response to the comment card I left at the front desk... More

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RRIChicago, General Manager at Red Roof Inn Chicago Downtown Magnificent Mile, responded to this review

Thank you for your response and I sincerely apologize there was a problem with the thermostat in your room. Obviously, you tried to alert us and I am very sorry you did not receive a response before now. We definitely care about our guests and their concerns. It is our policy to respond to every guest who experiences a problem... More

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Additional Information about Red Roof Inn Chicago Downtown Magnificent Mile

Also Known As:
Red Roof Hotel
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn
Address: 162 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#120 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Red Roof Inn Chicago Downtown Magnificent Mile 2*
Reservation Options:
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