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All 165 Chicago hotels

Red Roof Inn

2.0 of 5
162 East Ontario Street, Chicago, IL 60611
Hotel amenities
Red Roof Inn
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Ranked #115 of 165 hotels in Chicago
Most recent review
4 of 5 stars Reviewed June 13, 2013
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484 reviews from our community

Traveler rating
    61
    143
    111
    78
    91
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Families
76
 
Couples
115
 
Solo
55
 
Business
82
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
1 review
4 of 5 stars Reviewed June 13, 2013 NEW via mobile

Hotel is respectable, clean, great location downtown Chicago. Rooms are small. I had a situation that the front desk personnell (Vanessa Batten) and valet service/concierge went over the top to help me with. I locked my keys in my vehicle. Had AAA there in less than an hour. She also helped people with bag check, room issues and several people... More

Was this review helpful? Yes
RRIChicago, General Manager at Red Roof Inn, responded to this review
June 15, 2013

Thank you for review and I am glad your calamity turned out to be less stressful than it could have been. I will certainly pass on your remarks to Vanessa and the valet attendant. All of the staff is here to assist our guests in any way we can. However, this situation called for measures outside our normal duties and... More

cincinnati
1 review
4 of 5 stars Reviewed June 3, 2013

Vanessa at the front desk was very friendly. Fast check out process. Will return when in Chicago! Best restaurants located nearby, most if not all in walkable distance. Shopping at a premium. Building is older, but the price is right.

Was this review helpful? Yes
RRIChicago, General Manager at Red Roof Inn, responded to this review
June 13, 2013

Thank you for your review and telling other travelers about your stay. I will certainly share your comments with Vanessa and the rest of the team here at the Red Roof Inn. We do have a great location and will continue to offer our guests a great value. Even though we are located in an older historic building, our rooms... More

1 review
5 of 5 stars Reviewed June 2, 2013

I find the location of this hotel to ideal. The rooms are a bit small and the building is old but the value for your money is great! I also have had very excellent guest services here. They were very accommodating is a scheduling issue. Also, bonus, free wifi!

Was this review helpful? Yes
RRIChicago, General Manager at Red Roof Inn, responded to this review
June 11, 2013

Thank you very much for your review. Our location is ideal and the entire staff is here to ensure we exceed your expectations. Our complimentary Wifi is a bonus. We understand the importance of staying in touch with coworkers, friends, and family while you are traveling. We look forward to the opportunity to be your hosts again the next time... More

Sydney
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 1, 2013

The location is the best bit. The building looks much better on the outside than it does inside, where it feels old and tired. The corridors have a bit of a boarding house feel about them and the room was basic. That said, it was clean and had everything I needed. The worst part is the noise. There's minimal noise... More

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RRIChicago, General Manager at Red Roof Inn, responded to this review
June 11, 2013

I want to thank you for taking your time to post a review. I do apologize you had a problem with the AC in your room and appreciate you bringing it to my attention. I can assure you I will take the necessary steps to ensure this does not happen again in the future. The Red Roof Inn is located... More

Leeds, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 31, 2013

Arrived here in some trepidation when, after my last-minute booking, I read the very hostile tripadvisor reviews; but was pleasantly surprised. This is a well-located, no-frills, functional mid-price hotel. The room was clean and a reasonable size at this price, and the staff were friendly and helpful. There is no restaurant but that is really not a problem as there... More

Was this review helpful? Yes 1
RRIChicago, General Manager at Red Roof Inn, responded to this review
June 1, 2013

Thank you very much for your review. I am glad you found us to be a pleasant surprise. We are here to serve our guests and do everything we can to ensure our stay is a positive one. However, the hotel does have a very good Italian restaurant, Coco Pazzo. It is not open for breakfast, but you will definitely... More

Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 29, 2013 via mobile

I stayed one night, it cost me $400. My room smelt of sewerage. My credit card was stolen (not in the hotel) the staff were helpful, letting me hang around the lobby and use the Internet to contact my bank and get sorted out. Might be ok when rates aren't so crazy. Certainly a good location.

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RRIChicago, General Manager at Red Roof Inn, responded to this review
June 1, 2013

I sincerely apologize your room did not have a pleasant smell. I can understand your dissatisfaction and assure you this was a very rare exception. Our rooms are inspected daily to not only ensure they are ready for our guests, but they have a clean, fresh scent. I am glad we could assist you in notifying your bank concerning your... More

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Cleveland, Ohio, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed May 28, 2013

First, the receptionist at the check in desk had an attitude. The room needs serious updates. The beds were uncomfable and were saging. There was no breakfast or pool and jacuzzi. and you had to go to the reception desk to get ice. I would not recommend this hotel to anyone.

Was this review helpful? Yes
RRIChicago, General Manager at Red Roof Inn, responded to this review
June 1, 2013

Thank you for review. I sincerely apologize your stay was not a pleasant one. I am surprised you did not like the bed in your room. The Red Roof Inn recently underwent a renovation and all of our rooms have new Serta Sertapedic beds. Our guests rate them very high in comfort. Other upgrades include new wall coverings, flat screen... More

Cuba City, Wisconsin, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 28, 2013

We had a wonderful experience with the Red Roof Inn-Downtown Chicago. They got us into our rooms at 11 am (amazing!) and were super friendly. Be prepared for narrow hallways, but know that the walls are not thin, in fact for being a full hotel, we barely even knew we had neighbors! We would stay again! Especially since it's 1... More

Was this review helpful? Yes
See 2 more reviews by Kia H for Chicago
RRIChicago, General Manager at Red Roof Inn, responded to this review
June 1, 2013

I sincerely appreciate your comments and am pleased you had a wonderful experience. The Red Roof Inn does have a great location. Not only are we less than a block from world class shopping and restaurants on the Magnificent Mile, you are within easy walking distance of many of Chicago’s favorite attractions. We look forward to your return. Heidi Cordes... More

Story City, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2013

I came to Chicago to take a 5 day stay. I priced out the other Hotels in this location. Red Roof was the best priced, so I wasn't expecting a top of the line visit. However my stay was enjoyable and well worth my budgeted expenses. Upon arrival during my check in which the staff allowed me to check in... More

Was this review helpful? Yes 1
RRIChicago, General Manager at Red Roof Inn, responded to this review
May 25, 2013

Thank you for taking your valuable time to write a review. I will certainly pass on your comments to Brad and Vanessa. The entire staff is here to do whatever we can to ensure our guests are made to feel welcome and appreciated. We want to be your home away from home when you are in Chiago. The Red Roof... More

Livonia, Michigan, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

I normally don't write reviews on hotels I stay at but an experience like this can't go unnoticed! This hotel is in a perfect location if you plan on see Chicago's beautiful industrial landscape, magnificent mile (right next door) and endless amounts of food and spirits. From the out side this hotel has a great classic look but the real... More

Was this review helpful? Yes 1
RRIChicago, General Manager at Red Roof Inn, responded to this review
May 17, 2013

Thank you for taking the time to post a review for others to read. I am glad our staff not only met your expectations, but exceeded them. We are all here to serve you and do everything in our power to ensure you have a pleasant stay with us. Our goal is to deliver five star service to every guest.... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Great location(12)
  • Magnificent mile(11)
  • Michigan avenue(7)
  • Navy pier(7)
  • Very small(7)
  • Public transit(3)

Additional Information about Red Roof Inn

Address: 162 East Ontario Street, Chicago, IL 60611
Region: United States > Illinois > Chicago
Amenities:
Business Center Pets Allowed Restaurant Wheelchair access
Hotel Style:
Ranked #115 of 165 hotels in Chicago
Price Range: $$
Hotel Class:2 star (2*)
Reservation Options:
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Also Known As:
Red Roof Hotel
Red Roof Hotel Chicago
Red Roof Inn Chicago
Red Roof Inns Chicago
Chicago Red Roof Inn

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