Thank you very much for your review. I am pleased you had a nice stay. I will certainly share your comments with Kelly and the entire staff. We are all here to assist our guests in any way we can. Our goal is to deliver five star service to everyone who walks through our door. Our location is hard to... More

I appreciate you taking your valuable time to write about your recent experience. Our staff is very knowledgeable about the downtown area and willing and able to make some great recommendations. We are here to serve you and all of our guests. I am very sorry you experienced some maintenance issues during your stay and will share your comments with... More

I appreciate you taking your valuable time to write a review. We certainly try to be as transparent as possible when we market our “view rooms” by stating they only have a partial view. The $5 extra charge is for a room on a higher floor with a partial view of Michigan Avenue and the city skyline. Since we are... More

Thank you for your review. I sincerely apologize for the issues you experienced with your reservation and the hot water during your stay. I can certainly understand your dissatisfaction. Since you reserved your room using a special promotion where no cancelations or modifications could be made, neither our central reservation department, nor any employee here at the hotel could change... More

Thank you so much for your review. We appreciate hearing form our guests. At Red Roof Inn we strive to offer not only excellent service to our guests, but also a great value. I am glad your stay was such a pleasant one. The Red Roof Inn has one of the best locations in the city, within easy walking distance... More

I appreciate you taking your valuable time to write about your recent stay. I sincerely apologize your stay was not a positive experience. If there was a problem with your booking through the online travel agency you chose to reserve your rooms, it was our duty to assist you in resolving it. You are our guest and we are here... More

I humbly apologize your stay was so unpleasant. Your room was obviously not cleaned to our standards and I am deeply sorry. I can assure you we do enter our rooms every day and our guests can flush toilet paper in the toilets. I do not understand why any employee would tell you differently. I appreciate you bringing these issues... More

I am truly sorry we were unable to change rooms for you. We do not want any guest to be unhappy and do everything in our power to ensure our guests have a pleasant stay. Our guests’ safety has always been, and will remain, a top priority. I realize you were dissatisfied and I understand your frustration. Unfortunately, as I... More

Thank you for your review. Your feedback is important to me and I will share your comments with the entire staff. I am very sorry our housekeeping service was not up to our standards during you stay. It is our policy to clean every room each day and ensure they are stocked properly with towels and supplies. It is apparent... More