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InterContinental Chicago

4.5 of 5 505 North Michigan Ave, Chicago, IL 60611
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InterContinental Chicago
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InterContinental Chicago
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2,644 reviews from our community

Traveler rating
    1,145
    870
    371
    161
    97
See reviews for
487
670
163
842
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (545)
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  • All months
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Paris, France
Top Contributor
86 reviews 86 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars NEW via mobile

Perfectly located along Chicago iconic Magnificent Mile, the hotel offers nice and comfortable rooms. Ideal to discover the city, surrounded by great shopping avenues and good restaurants. Try the Michael Jordan steak house, a must go serving excellent meat with a superb wine list. Perfect for a business or family diner. If you like swimming, the pool set in a... More 

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Mountain View, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We stayed at InterContinental Chicago last year and though the rooms were clean and alright, the customer service was terrible. In fact, the tub in one of our rooms overflowed since it did not have an overflow drainage and though it was clearly not our fault, they quietly charged us an extra $500 and did not even let us know.... More 

Was this review helpful? Yes 1
Markus K, Manager at InterContinental Chicago, responded to this review

Dear violet_bluez, Thank you for staying with us last year in October. We are very disappointed and sorry to find out that we were not able to fully meet your expectations and would appreciate the opportunity to apologize to you in person. I can be reached at markus.krebs@ihg.com and look forward speaking with you soon. Yours truly, Markus Krebs Hotel... More 

Milwaukee, Wisconsin
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I just stayed here for 3 nights while in town for work. It's a very dependable hotel. My usual downside with them, however, is that they do not have a hot tub in the pool area. They do have an olympic size swimming pool that has a storied history- it's interesting to see. I really lucked out this visit- I... More 

Was this review helpful? Yes 1
Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear Beth W, Thank you for sharing your feedback with us. We appreciate your business as well as your concerns. This helps us improve our daily operations and future guest experiences. We hope to see you the next time you are in Chicago! More 

Toledo
Top Contributor
51 reviews 51 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything was terrific from check-in to check-out. Valet friendly, informative, and professional. Raquel checked us in. She was terrific. Getting access to our room at Noon on a Saturday meant a lot to us. Thank You IC. Rooms were newly renovated. We stayed on the 26th floor and it was very quiet. The location is terrific. We walked everywhere we... More 

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Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear Rarm13, Thank you for sharing your recent experience. We appreciate your business and value your opinion. We hope to see you on your next trip to Chicago! More 

Aurora, Illinois
Top Contributor
182 reviews 182 reviews
71 hotel reviews
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed 1 week ago

Have stayed here in the past, and we find the pool to really set this place apart. Really seems to be of another era, the hotel should do more with the space. The room was decent, and clean, but not luxurious by any means. Join their rewards program to access free internet. I did not have my number on me... More 

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Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear Rarm13, Thank you for sharing your experience. We appreciate your business and value your opinion. We also hope to you see you the next time you are in Chicago! More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel seems to advertise the image of an upscale hotel but provides the cheapest amenities possible. I wouldn't stay again. The pillows on the beds are flat/uncomfortable. The soap in the bathroom is cheap. The toilet paper is cheap. What kind of hotel does not provide free wi-fi access to all of it's guests now-a-days? My impression overall was... More 

Was this review helpful? Yes 2
Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear Mandy C, Thank you for sharing your recent experience with us We value your feedback. It provides the information we need to make changes and improve future guest stays. We hope that you will consider staying with us again and enjoyed your time in Chicago. More 

Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is fantastic the hotel is average.Always stay on a high floor the low floors are noisy.The rooms in the historic tower are better then the new building.The food in the hotel and the service is mediocre.We only stay here when they discount the rooms.

Was this review helpful? Yes
Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear drl_smit-may, Thank you for sharing your experience with us. Your feedback is appreciated and is valuable to help us make changes. We hope that we can change your mind and have you stay with us again! More 

Chicago
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

I did not encounter any major problem staying in Intercontinental Chicago for a weekend. The hotel is in good condition and centrally located on Michigan ave. The room is well appointed just like other hotels in the same four-star level. My check-in and check out do not take too long on a Friday afternoon and Sunday morning. Two things I... More 

Was this review helpful? Yes 2
Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear cellowu, Thank you for sharing your feedback with us. We appreciate and value your concerns. The information provided helps us make changes for future guest experiences. We hope that you will return and enjoy another stay with us! More 

Mexico City, Mexico
Top Contributor
95 reviews 95 reviews
72 hotel reviews
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked 4 nights in a basic room and was upgraded to a 2 room suite in the main building (I am Plat. Ambassador) It was a nice room. My biggest complaint was he towels. They certainly left something to be desired.. scratchy, itchy and worn out. The location is great! The staff are really nice. The valet parking was convenient,... More 

Was this review helpful? Yes 1
Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear tammynnc, Thank you for your kind words. We hope that you enjoyed your stay and that you will return to us soon! More 

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I just loved staying at this hotel. My room was so clean and nicely updated. The bed was very comfortable too. I was upgraded to a room with a view due to my status and it was incredible! My favorite part of this hotel is the junior olympic size lap pool from the 1920's. If you are a swimmer, bring... More 

Was this review helpful? Yes
Amanda P, Front Office Manager at InterContinental Chicago, responded to this review

Dear Lisamarcelle, Thank you for sharing your recent experience with us. We appreciate your loyalty to the brand and value your comments. We look forward to hosting your next stay in Chicago! More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(47)
  • Very nice(43)
  • Magnificent mile(43)
  • Michigan avenue(39)
  • Historic tower(27)
  • Fitness center(23)
  • Navy pier(21)
  • Room service(15)
  • Star hotel(4)
  • Valet parking(3)

Additional Information about InterContinental Chicago

Address: 505 North Michigan Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Chicago 4.5*
Number of rooms: 844
Reservation Options:
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental
Hotel Style:
#38 Luxury Hotel in Chicago
#53 Business Hotel in Chicago
#59 Family Hotel in Chicago
#63 Romantic Hotel in Chicago

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