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InterContinental Chicago

#81 of 176 Hotels in Chicago
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505 North Michigan Ave, Chicago, IL 60611
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InterContinental Chicago
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InterContinental Chicago
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2,675 reviews from our community

Traveler rating
    1,157
    885
    376
    162
    95
See reviews for
494
678
168
850
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, Wisconsin
1 review
2 of 5 stars Reviewed 2 days ago NEW

I booked this hotel as it was near my conference. The hotel itself is very beautiful, although the front desk was very rude and had poor customer service whenever I would try calling for information. Instead of saying "goodbye" or "have a good night," they would just hang up or cut me off. I also had to pay separately for... More 

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Woodhull,IL
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed in this hotel several times, the most recent being in December of 2014. My only complaint is that the front desk is usually overwhelmed with the check in process. We arrived after noon and had to leave our bags due to the room not being ready. When we returned at 5 pm, there was a huge line... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear Kim D, Thank you for being such a loyal customer and thank you for taking the time to post your comments. We are excited that you enjoyed your time with your family in December and are looking forward to welcome you back soon! Yours truly, Markus Krebs Hotel Manager More 

Senior Contributor
28 reviews 28 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights in March with my wife, it was actually a business trip but my wife accompanied me! Great hotel, very friendly staff and super comfy bed! Room quite spacious for Chicago and all very clean and well furnished. Location is about as good as it gets I think, central for everything! Fantastic pool and fitness facility! Will... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear Ken E, Thank you for selecting our hotel for your business trip. We enjoyed reading your comments and are glad that you and your wife enjoyed your stay. We hope to welcome you back in the near future. Yours truly, Markus Krebs Hotel Manager More 

Granger, IN
Top Contributor
59 reviews 59 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were taking a girl's family trip (3 generations) to Chicago, and the location of the Intercontinental couldn't be beat! The beds were comfy, and the room was satisfactory, although our view was of some kind of tank and pipes coming out of it. But the customer service at the front desk left something to be desired. When we tried... More 

Was this review helpful? Yes 1
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Christianmom5, Thank you very much for staying at our hotel with your family. We appreciate you mentioning the great location, however, we would like to apologize for the shortfall in our services you experienced. Please rest assured, that we will share your comments with our team, since this is not what we are trying to achieve. Thank you for... More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 6 days ago NEW

Was very pleased with how quickly we got checked in and to our room.We were early by a couple hours and just for fun I wanted to check to make sure they had our information and they did so we ended up getting our room three hours earlier than expected. We enjoyed the room. The bed was comfortable, had a... More 

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Rapid City, South Dakota
Top Contributor
172 reviews 172 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Decadent hotel perfectly located for access to the all the downtown sites. Stayed here for a quick romantic weekend and enjoyed it immensely. Lobby coffee shop and bar have a great atmosphere, and the concierge was very helpful. Hope to return!

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear Coby S, Thank you very much for visiting us over the weekend and we are very excited to read that you enjoyed it. We certainly hope to welcome you back in the near future. Yours truly, Markus Krebs Hotel Manager More 

Madison, WI
Top Contributor
66 reviews 66 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Although I will say that the service at the Hotel Interncontinenal Chicago was exceptional - everything you would expect from a hotel of this class, the building itself is starting to show it's age. We had an interesting discussion about the new carpeting in the Historic Tower where we stayed; the carpeting appeared to be designed to look like old,... More 

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Northern California
Top Contributor
227 reviews 227 reviews
40 hotel reviews
175 helpful votes 175 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel Intercontinental is a perfect location for exploring this vibrant city. Everything you could want is right outside the door. From world-class restaurants to historical buildings and the American Girl Doll Store, staying at the Intercontinental is wonderfully convenient. The rooms are very clean and the beds just heavenly...really nice after a long day of exploring Chicago! Our lovely... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear happy4travel, Thank you for visiting Chicago and choosing to stay at our hotel! We are excited to read about your experience with us and very glad that we were able to help. We certainly hope to welcome you back in the near future. Yours truly, Markus Krebs Hotel Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I made a mistake when booking my reservation online through a booking service. Rachel Walsh was the front office assistant manager on call. She went out of her way to correct my mistake (that could have been both costly and embarrassing). I will return and God bless Rachel!

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Brian D, Thank you very much for visiting us and we are excited to find out, that we were able to assist you with changing your reservation. We are glad you will be back and we are looking forward welcoming you soon. Yours truly, Markus Krebs Hotel Manager More 

OKC, OK
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean and comfortable. If you have a bad back, you're going to like this hotel as the beds are super comfortable-not too soft, not too firm and when in a queen and someone gets up, the bed doesn't shake, which makes for a good night's sleep. The view from our room was quite pretty! Very nice hotel.... More 

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear ValnStephen, Thank you very much for staying with us and thank you for highlighting the comfort of our new beds. We do appreciate your constructive comments about our public areas and will take a closer look, to see how we can improve. We hope to welcome you back one day. Yours sincerely, Markus Krebs Hotel Manager More 

Hotel Review Summarization

What travelers say

  • Great location(44)
  • Magnificent mile(41)
  • Very nice(39)
  • Michigan avenue(38)
  • Historic tower(24)
  • Fitness center(23)
  • Navy pier(19)
  • Room service(14)
  • Valet parking(3)
  • Friendly and helpful(3)
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