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InterContinental Chicago

#81 of 176 Hotels in Chicago
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505 North Michigan Ave, Chicago, IL 60611
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InterContinental Chicago
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InterContinental Chicago
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2,675 reviews from our community

Traveler rating
    1,157
    884
    375
    162
    97
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494
678
168
849
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodhull,IL
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

I have stayed in this hotel several times, the most recent being in December of 2014. My only complaint is that the front desk is usually overwhelmed with the check in process. We arrived after noon and had to leave our bags due to the room not being ready. When we returned at 5 pm, there was a huge line... More 

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 3 nights in March with my wife, it was actually a business trip but my wife accompanied me! Great hotel, very friendly staff and super comfy bed! Room quite spacious for Chicago and all very clean and well furnished. Location is about as good as it gets I think, central for everything! Fantastic pool and fitness facility! Will... More 

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Granger, IN
Top Contributor
59 reviews 59 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were taking a girl's family trip (3 generations) to Chicago, and the location of the Intercontinental couldn't be beat! The beds were comfy, and the room was satisfactory, although our view was of some kind of tank and pipes coming out of it. But the customer service at the front desk left something to be desired. When we tried... More 

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Christianmom5, Thank you very much for staying at our hotel with your family. We appreciate you mentioning the great location, however, we would like to apologize for the shortfall in our services you experienced. Please rest assured, that we will share your comments with our team, since this is not what we are trying to achieve. Thank you for... More 

Rapid City, South Dakota
Top Contributor
172 reviews 172 reviews
25 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Decadent hotel perfectly located for access to the all the downtown sites. Stayed here for a quick romantic weekend and enjoyed it immensely. Lobby coffee shop and bar have a great atmosphere, and the concierge was very helpful. Hope to return!

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Coby S, Thank you very much for visiting us over the weekend and we are very excited to read that you enjoyed it. We certainly hope to welcome you back in the near future. Yours truly, Markus Krebs Hotel Manager More 

Northern California
Top Contributor
227 reviews 227 reviews
40 hotel reviews
175 helpful votes 175 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Hotel Intercontinental is a perfect location for exploring this vibrant city. Everything you could want is right outside the door. From world-class restaurants to historical buildings and the American Girl Doll Store, staying at the Intercontinental is wonderfully convenient. The rooms are very clean and the beds just heavenly...really nice after a long day of exploring Chicago! Our lovely... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear happy4travel, Thank you for visiting Chicago and choosing to stay at our hotel! We are excited to read about your experience with us and very glad that we were able to help. We certainly hope to welcome you back in the near future. Yours truly, Markus Krebs Hotel Manager More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

I made a mistake when booking my reservation online through a booking service. Rachel Walsh was the front office assistant manager on call. She went out of her way to correct my mistake (that could have been both costly and embarrassing). I will return and God bless Rachel!

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Brian D, Thank you very much for visiting us and we are excited to find out, that we were able to assist you with changing your reservation. We are glad you will be back and we are looking forward welcoming you soon. Yours truly, Markus Krebs Hotel Manager More 

OKC, OK
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is clean and comfortable. If you have a bad back, you're going to like this hotel as the beds are super comfortable-not too soft, not too firm and when in a queen and someone gets up, the bed doesn't shake, which makes for a good night's sleep. The view from our room was quite pretty! Very nice hotel.... More 

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear ValnStephen, Thank you very much for staying with us and thank you for highlighting the comfort of our new beds. We do appreciate your constructive comments about our public areas and will take a closer look, to see how we can improve. We hope to welcome you back one day. Yours sincerely, Markus Krebs Hotel Manager More 

NW Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff was incredible at this hotel, including reception, fitness center, house keeping, and restaurant. The swimming pool was kept at 83 degrees, and the architecture in the pool area makes it a true Chicago hidden jewel. The beds were comfy, not too hard at all. The room was small, but clean and comfortable. One thing to watch out for... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear AngZee, Thank you very much for booking the American Girl package with us! We are glad you enjoyed your stay and we appreciate you are recommending our hotel. We hope to welcome you back one day. Yours truly, Markus Krebs Hotel Manager More 

Chicago, Illinois
Top Contributor
92 reviews 92 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Intercontinental for it's location and for the convenience to Navy Pier where I was attending an event. It was an easy walk from the train. The lobby area is nondescript and has no seating, including nowhere set down a purse or bag. Check-in was easy and I was there a little early and was accommodated. The... More 

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear beth828, Thank you so much for your review and constructive feedback. We are certainly delighted that you have enjoyed your stay and that you will return to our hotel at your next visit. We also appreciate you mentioning the great enefits of being an IHG Rewards Club member and hope to welcome you soon again. Yours sincerely, Markus Krebs... More 

Edwardsburg, Michigan
Contributor
20 reviews 20 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed two nights and really enjoyed our time here. It's location is perfect for all the fun things Chicago has to offer. The room was clean and comfortable. The hotel staff was great, very friendly yet professional. The pool is fantastic! Don't miss it.

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear ktb5, Thank you very much for your recent visit to Chicago. We are very pleased to read that you are highlighting the hotel’s convenient location and the friendliness of our team members. Our historic indoor pool is indeed a true gem, which is a must to experience when staying with us. We are looking forward to welcome you back... More 

Hotel Review Summarization

What travelers say

  • Great location(44)
  • Magnificent mile(41)
  • Very nice(39)
  • Michigan avenue(38)
  • Historic tower(24)
  • Fitness center(23)
  • Navy pier(19)
  • Room service(14)
  • Valet parking(3)
  • Friendly and helpful(3)
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