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InterContinental Chicago

#83 of 178 Hotels in Chicago
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505 North Michigan Ave, Chicago, IL 60611
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InterContinental Chicago
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2,867 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gary, Indiana
Level Contributor
4 reviews
1 of 5 stars Reviewed yesterday NEW

I think it was because we were the only black family in the hotel. the people that waited on us was nice but the management was rule and treated us like we owned them a favor. they charge my card 6,713.45 for very poor sevice we were told we a liability to the hotel and was throw out on the... More 

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Cleveland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed yesterday NEW

Did we stay at the same hotel as the other reviewers? Priceline rated this as 4.5 stars and cost was north of $200 plus taxes/fees. Waited in long, long line on Saturday with one person checking people in. Only to find rooms not available due to crowds at hotel for weddings. Came back and have to believe we got one... More 

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Fort Wayne, Indiana
Level Contributor
359 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visit Chicago a couple of times a year in order to shop along the Magnificent Mile. We have stayed at several hotels in the area over the years. Now that we have found the InterContinental we plan to keep this as our primary hotel. The service and quality that we get at the InterContinental is how we now judge... More 

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Markus K, General Manager at InterContinental Chicago, responded to this review

Dear sigs99, If shopping is your goal, then we are elated you have discovered the InterContinental Chicago. Being on the Magnificent Mile we are in the perfect location to access all your favorite stores, and many other nearby attractions that Chicago has to offer. We would like to extend our sincerest thanks for being an IHG Member, and are glad... More 

Janesville, Wisconsin, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel provided very good service from check in to check out. Food service was great for breakfast with aside variety of choices, rooms were spacious and very comfortable, and thr staff helped us in anyway we requested. Great location near shopping or the Hop On tourist bus, city bus stop is also near the hotel. Good value.

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Markus K, General Manager at InterContinental Chicago, responded to this review

Dear Lindell W, Thank you so much for taking the time to tell us about your stay. We are pleased that our staff could accommodate you in every aspect of your stay, and that you found the quality of our rooms agreeable. Our location is one of our most prized features and we love hearing that our guests had the... More 

Fargo, North Dakota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very impressed with the customer service from the moment we called to request adjoining rooms and refrigerator for a nursing mom in our group. We booked this hotel through Priceline and got a great rate for the prime location it has. The rooms were a perfect size for our group. I'm giving it a 4 star review because of the... More 

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jael s, Front Office Manager at InterContinental Chicago, responded to this review

Good Afternoon MMP3347, Thank you so much for providing us with your recent stay feedback. I would really like to speak with you further at your convenience. Please reach out to me when you have a moment. Malcolm.moore@ihg.com Warm Regards, Malcolm More 

Nashville, Tennessee
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

From the minute we checked in the staff was nothing but helpful! Everything you need is right there. Absolutely perfect location to enjoy Chicago and the Magnificent Mile! You are close to bus connections if needed to go out or simply put your hand up for a cab.

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Markus K, General Manager at InterContinental Chicago, responded to this review

Dear vickie c, We are so glad you could take advantage of our location with a perfect access point to the Magnificent Mile. There is plenty to explore in Chicago and we love being able to connect guests with all of it by being so centrally located. We are happy that our staff was a significant factor in making your... More 

Duluth, Minnesota
Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is in exactly the right location - walk the mag mile, or walk down to Millennium Park. Tons of places to shop, eat and people watch. The service was top notch at the hotel and in the MJ Steakhouse. We experienced loud neighbors in the hotel and we were offered a new room (though we declined). The concierge... More 

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Markus K, General Manager at InterContinental Chicago, responded to this review

Dear Tweeting_Travel, We want to express our sincerest thanks for being a IHG Ambassadors. We are proud to be located in the area of downtown that we are, providing our guests with easy access to many of the main attractions that contribute to Chicago’s beauty. We do apologize for any noise from other guests; however, we are happy to hear... More 

San Francisco, California
Level Contributor
175 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We Pricelined this hotel, which was rated 4.5 stars. I disagree with that rating. It's in a "great location" if you want to stay right in the middle of downtown surrounded by clothing stores and a Starbucks on every corner (including one attached to the hotel). Pros: friendly staff, vouchers for a free drink at the bar, comfortable bed. Cons:... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear Colleen B, Thank you for taking the time to submit a review concerning your stay with us. We are pleased that you found our staff to be friendly, and that you slept well. We are sorry to hear this was not your ideal location. We hope that the wedding parties staying with us did not cause too much of... More 

Kitchener
Level Contributor
126 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel because we are Ambassador members and the location and rates were comparable to many other spots. I must admit -- and some of my TA friends will know this -- that I was hesitant. Many have commented on the small rooms and the lack of upkeep. Our arrival late afternoon on a Friday was probably during... More 

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Markus K, Manager at InterContinental Chicago, responded to this review

Dear Gundi, Thank you very much for taking the time to share your experience with us. We enjoy providing luxury accommodations for our guests, from a picturesque skyline view, to thoughtful details like an abundance of soft towels. We are glad to hear that your room was spacious enough for you, and that you appreciated the finishings from our restoration... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is absolutely in the right location.their interior is good and they have very friendly staff.however the food wasn't up to standard but I loved their creme brûlée. This is a place I definitely won't mind coming back to when I visit Chicago again.

Was this review helpful? Yes
Markus K, Manager at InterContinental Chicago, responded to this review

Dear Juwaira A, Thank you for taking the time to tell us about your stay. We enjoy when our guests appreciate the convenience of our location, as well as our lovingly restored downtown building. We are sorry to hear that the food did not live up to your expectations. We will pass your feedback along to our culinary team, as... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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