We booked in at this hotel for 3 nights in May, they were very helpful, let us check in early. The room was very clean and the bed comfortable. The staff were helpful, and the location was great - we walked everywhere from there, up the Gold Coast, down the lakefront to the Shedd Aquarium, over the bridge to catch... More

Every hotel is better, even much better, if you stay there often enough to figure out what you want from the hotel, and to communicate to the staff what you want. We treat the hotel like a luxury apartment building, and the staff treats us accordingly. We usually get the same room, so it feels like home. Everything is perfect,... More

Second time to stay here. First time (2 years ago?)was good but not memorable. This time, I noticed the staff have become friendlier, and more attentive. My room had a beautiful view, was very clean and comfortable. But what impressed me was the service. I was here on business and had an event in the hotel's Renaissance room, a gorgeous,... More

Fantastic staff always pleasant, helpful. Room is immaculate for all four days, all that one would expect from a 5 star hotel is easily pleased . Although there are countless restaurants surrounding me I chose to dine at their Michael Jordon resturant and the lunch menus was cooked perfectly. Another IC hotel that's up to their never ending persistence to... More

I had a couple of days in Chicago as part of a mini vacation and decided to treat myself to a couple of nights in this hotel. As you might expect of a hotel that charges north of two hundred dollars a night for a room, the staff were professional, helpful and courteous. We had arrived a couple of hours... More

Stayed at the Intercontinental April 22-25 for business. Overall, not perfect, but a good stay. Upon check-in, had to go back to the front desk twice because the room key didn't work. On the 2nd failed attempt, I picked up the house phone in the hallway and called the front desk, and a security officer showed up within minutes with... More

We stayed at the Historic Tower for two nights. Check-in was a breeze. Front desk was pleasant and courteous. Room was nicely upgraded and large!! We could hear the kids next door but, overall that did not disrupt our sleep. Housekeeping was also efficient but, if you want your room cleaned in the morning, you have to let them know... More

I have just stayed for 3 days at this hotel during a convention and it is true that the hotel has an excellent location in the Magnificient Mile but I must admit that I hoped for better facilities. First of all the wifi, I can not understand how it is not included that service when you are paying minimum $200... More

Hotel was very clean and nice. Location was excellent. Starbucks coffee was attached to hotel which was a huge plus. The staff was friendly and very pleasant. The bathroom was large enough for 2 people to get ready in. The bed was very comfortable and the computer screen had a special message on it for us when we arrived which... More