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All 167 Chicago hotels

Hyatt Regency Chicago

4.0 of 5 Hotel   |   151 East Wacker Drive, Chicago, IL 60601 (The Loop)
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Hyatt Regency Chicago
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75%
Ranked #74 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
TKrobath South Riding
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3,265 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Riding
Top Contributor
66 reviews 66 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This place is huge! Everything was really nice - the service, rooms, etc. It is in a great location - we could walk to lots of places. Only complaint, and I'll use that lightly, was the elevators. The week I was there they were working on several of the elevators so the service was quite slow. This was really problematic... More

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Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel is very well kept and the customer service staff is always very friendly. The location is excellent for dining and shopping. Great view of the Chicago River and Lake Michigan. The new fitness center is likely the best faciltiy I have visited in all my travels.

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Naperville, Illinois
Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had an event at McCormick Place so this was the place to stay. It was so nice to be able to get ready for our event and walk through the halls to get there. No long commute or need to worry about parking. The lights in the bathroom could be better. I'm sure they were going for atmosphere, but... More

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West University Place, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here last week for work . Room was exceptionally clean with very comfortable beds. I packed quickly and forgot my toothpaste and on my sink was a tube when I checked in my first night at 10:30. That was GREAT !

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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great location for shopping (saves on taxi) I only stayed a night so I can't comment on all facilities other than the room. The room was great and had great views of the city but not the best as it's not the tallest building.

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review

Thank you for your review of Hyatt Regency Chicago! I'm glad you were able to enjoy your recent stay at our downtown Chicago hotel and found our location to be ideal for shopping on the Magnificent Mile and State Street. We hope to welcome you back again! More

Arlington, Virginia
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for a work event and the hotel was great. I'd never been to downtown Chicago and it was near all the downtown attractions. The room was very comfortable and the staff was super nice. They were doing some work on their member lounge but it was still very exceptional. The only complaint that I had was that... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review

Thank you for your 5-Star review on TripAdvisor! I'm so glad you had a wonderful experience at our downtown Chicago hotel. Our Regency Club Lounge renovation is now complete, we hope you're able to make it back to see all the great changes! More

Saint Louis MO
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

In town for the Higher Learning Commission conference and the Hyatt was the conference hotel. Outstanding customer service - e.g. I was trying to find the Cubs/Cards game on TV. Couldn't find it. The Room Service guy brought my order, I mentioned to him, and he took the remote and tried to find it. Shook his head - couldn't believe... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review

Thank you for your great 5-Star review for Hyatt Regency Chicago on TripAdvisor! I'm thrilled to hear you had such a great time at our downtown Chicago hotel during the Higher Learning Commission conference. We hope to welcome you back again soon! More

Fairfield, Ohio
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

West tower room 931 The "view" is of the hotel itself. I told the woman who checked us in that it was our first time at that property but our second time to Chicago in 6 months. You would think that since the hotel isn't full, they'd fill the rooms with a halfway decent view to insure return visits. When... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review

Thank you for taking the time to share feedback regarding your recent stay at Hyatt Regency Chicago! I'm glad you enjoyed your stay and found our downtown Chicago location to be great. We hope to welcome you back again soon! More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed for the IPW conference, great location but customer service (operator/ front desk) not the greatest. I called for bellman direct to bell desk and did not pick up the phone then I decided to call the front desk and when luggage assistance requested got transferred again to bell desk without even listening to what I have to say, so... More

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review

We truly value your feedback and are happy you were able to join us for IPW 2014. Please accept my sincerest apologies for the incident you experienced. I have brought this matter to the attention of the appropriate manager to followup with our bell staff. We hope to welcome you back again next year. More

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Worth the price tag, had an awesome view of navy pier. Is a very large hotel but very clean, super comfortable beds, and large very nice bathrooms. Can't wait to make it back to stay here again. Unforgettable stay for my girlfriend and I.

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Patricia K, Manager at Hyatt Regency Chicago, responded to this review

Thank your for your fantastic 5-Star review for Hyatt Regency Chicago! I'm so glad you and your girlfriend were able to experience an unforgettable stay at our newly-renovated downtown Chicago hotel and you were able to enjoy an awesome view of Navy Pier from your guestroom. We hope to have you back again soon! More

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Hotel Summarization (Beta)

What travelers say

  • Navy pier(82)
  • Very nice(71)
  • Great location(68)
  • West tower(51)
  • Magnificent mile(48)
  • Big bar(44)
  • Room service(32)
  • Michigan avenue(31)
  • Friendly and helpful(19)
  • Millennium park(15)

Additional Information about Hyatt Regency Chicago

Address: 151 East Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Family Hotel in Chicago
#66 Business Hotel in Chicago
#74 Green Hotel in Chicago
#74 Romantic Hotel in Chicago
#74 Luxury Hotel in Chicago
#74 Best Value Hotel in Chicago
#74 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Chicago 4*
Official Description (provided by the hotel):
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Hyatt Regency Chicago Hotel
Chicago Hyatt Regency
Hyatt Chicago
Chicago Hyatt

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#63 Family Hotel in Chicago #66 Business Hotel in Chicago #74 Green Hotel in Chicago #74 Romantic Hotel in Chicago #74 Luxury Hotel in Chicago #74 Best Value Hotel in Chicago #74 Spa Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown Chicago, Illinois hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently connected to the Illinois Center and within minutes of the Magnificent Mile.We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and new restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
Number of rooms
2019

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