Stayed here a week ago on business. This hotel was highly recommended by an executive at the company I work at since he stays there everytime he goes to Chicago. Obviously, the staff treats guests that stay there on a regular basis quite different from a first-time guest because I definitely won't stay here again! Arrived on a Sunday evening...
More
Dear Recent Guest,
Please accept my sincere apologies for your experiences. I can assure you that we strive to treat every guest, regardless of how many times they stay with us with respect, courtesy and gratitude for their patronage. I would personally like to discuss your visit with you, but do not have your contact information. My name is Tony...
More
There were 2 people with 2 rooms staying for a large concention. The reservation company didn't book our rooms correctly so we only had reservations for the first 2 nights. The hotel was completely booked on the 3rd night. The front desk staff had our rooms confirmed by the first morning of our stay. We got the same group rate...
More
Dear Recent Guest,
Thank you for your wonderful review, we will share this with our staff. We appreciate your patronage and being helpful and friendly is who we are and easy to do for out guests.
More
The room had a great shower and comfortable bed. When I woke up and opened the window I was treated to a grand view of the canals in downtown chicago. wow.
More
Dear Recent Guest,
Thank you for your comments, we are so pleased you enjoyed our wonderful views of the Chicago River and downtown Skyline. Please visit us again soon.
More
We stayed at the Holiday Inn Chicago Mart from 3/31 to 4/4/12.
Good stuff - We were flying in early Saturday morning and needed to get into our room early so we could get ready to go to a wedding at 4 pm. Thankfully, they had a room ready at 11 am when we arrived - much better than we...
More
This is definitely a no frills hotel. My stay was fine, and the hotel staff was very pleasant. We stayed at this hotel because of the price. It was one of the cheaper hotels available. It's not a luxurious hotel, but it was clean and fine for the time we spent there. We had our room changed to a river...
More
Dear Recent Guest,
thank you for your kind review. We appreciate your comments about our staff, who take pride in the level of service they deliver. We hope you return soon.
More
The view from my upgraded corner king was fantastic. The staff were very helpful and the hotel has been updated and very clean and across the street from the Merchandise Mart.
More
Dear Recent Guest,
Thank you so very much for the kind review. We appreciate your patronage and will share your comments with our staff. We look forward to your next visit!
More
Courteous helpful staff. Robert Brooks, the concierge, was invaluable in answering all kinds of questions. He is a rock star!
More
Dear Recent Guest,
Thank you for your great review. We think he is a “rock star” as well and will share this with him. We appreciate your patronage and look forward to your next visit.
More
Stayed here for 5 nights recently for a conference; don't usually stay at Holiday Inns, though I'm not opposed to budget chains by any means, usually prefer Hampton Inns, but I digress.
I had spent a lot of time on the website trying to determine what the hotel itself looked like, having spent a lot of time in Chicago. When...
More
Dear Recent Guest,
We appreciate your review. While we agree, there are better looking buildings in Chicago, most of our guests can see the extensive renovations that we have completed in the last couple of years and are pleased. Once you are inside our hotel lobby and our guest rooms, we agree again. Our views of the Chicago Skyline are...
More
Well we went to Chicago by train from Milwaukee just to see how easy it was. It was incredibly easy and fun. We stayed at this holiday inn because it was in walking distance from the station. You must ask for a corner room, The view was great! Tons of windows. We ate a couple blocks away at Lou Malnati's...
More
Dear Friends from Milwaukee,
Thank you so much for your kind review. We are so pleased that you had a great time and look forward to welcoming you on your next visit.
More
As a platinum priority club member (which offers some advantages because we use holiday inn so much) I am used to some upgrades and a few special services, which this hotel staff did not seem to honor. Our room with a view was nice, but nothing like the ones in the pictures. We requested a fridge in. Our room, which...
More
Dear Platinum Member,
Thank you for your recent review and for your valuable patronage of IHG hotels. We will use your comments to review our services with our staff and insure that everyone follows through on promises.
More
If you own or manage Holiday Inn Chicago - Mart Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
176 Reviews
585 Reviews
472 Reviews
