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Holiday Inn Chicago Mart Plaza River North

3.5 of 5 350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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Holiday Inn Chicago Mart Plaza River North
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1,071 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

My stay at this Holiday Inn was a very pleasant one. Staff was very nice and accommodating. When our first room was too dusty and had 2 smaller beds instead of 1 larger one, Michael at the front desk was kind and understanding and easily switched us to a room that was much better suited to our needs. While this... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your experience and recommendation on TripAdvisor! We are so happy to read we were able to accommodate your needs and you found our River North location to be the perfect spot within walking distance to the city’s top restaurants and nightlife. Not only convenient, but our location along the river allows for a... More 

Ocracoke, North Carolina
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I liked this hotel. It's a pretty good location and I suppose the price didn't completely break the bank. My room was very clean, sleek, and modern looking. It took me a day to find the coffee maker because it was hidden on a shelf. I liked that it had a bar and a restaurant for a quick breakfast or... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Cat, Thank you for being our guest at the Holiday Inn Chicago Mart Plaza River North and for sharing your experience on TripAdvisor! Our central River North location allows our guests convenient access to the city’s top restaurants and nightlife with close proximity to all the main downtown attractions. Our modern conveniences and scenic views truly make the Mart... More 

Springfield, IL
Top Contributor
190 reviews 190 reviews
28 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is actually connected to the Merchandise Mart and is close to many bars and great dining establishments. It's a little over a mile walk to The Cloud Gate (The Bean). The lowest floor in the hotel is the 15th, so depending on your room location, the views of the city are good. The staff is friendly and the... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Chuck, Thank you for sharing your experience on TripAdvisor. Our covered pedway and connectivity to the Merchandise Mart is a wonderful feature, especially during these colder months! The hotel certainly does accept requests for Early Check In and Late Check Out but they cannot always be guaranteed based on hotel occupancy of those particular days. We do welcome guests... More 

Israel
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel during RSNA 2014, booked through the conference website. I would like to comment that this is probably one of the busiest times of the year, so the hotel level may be better during other times. The Holiday Inn Mart Plaza is an OK hotel. Everything is OK, nothing is more than that. The location of... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your RSNA experience on TripAdvisor! Our hotel does indeed have a unique layout with our lobby beginning on the 15th floor, but you can agree it affords us incredible views overlooking the Chicago River and skyline! A brand new, multi-level parking facility did just open in front of the hotel allowing our guests... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed at the Holiday Inn for four nights and had a great experience. Staff was very helpful, room was spacious and clean. Was surprised that I had to pay extra to have a refrigerator in the room. Nice view from hotel room and great bar looking at Chicago skyline.

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, Thank you for sharing your “Great Hotel” review and experience on TripAdvisor! We are thrilled to read you had a great experience and enjoyed our scenic views and clean, modern accommodations. Our convenient River North location keeps our guests close to all the action and near the best restaurants and nightlife in the city. We look forward... More 

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel with two small children in tow after having a bad experience at another holiday inn in Chicago. We took a smaller room here in exchange for cleanliness, city accessibility, and a great indoor pool. Room service was quick and the food was decent. The restaurant was a little bit upscale for our children, but breakfast... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your family’s experience at the Holiday Inn Chicago Mart Plaza River North! We are delighted to read your family enjoyed your stay and we were able to enhance your Chicago experience. Our convenient River North location does allow our guests to easily navigate the city between the public transportation trains located in the... More 

Top Contributor
127 reviews 127 reviews
33 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for a long weekend and enjoyed our time here. From the very beginning the staff was kind, attentive and engaging. The room we enjoyed had a commanding view of the skyline and the river. The bed was comfortable and the room was large. The bar has an awesome view of the city and is a focal point of... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, We appreciate you sharing your experience on TripAdvisor! We love reading our guests favorite qualities and amenities featured at the Holiday Inn Chicago Mart Plaza River North. We agree Cityscape Bar truly does have a spectacular view overlooking the Chicago River and skyline, as well as tasty drinks and delicious food! Thank you for sharing your photos... More 

Hudson, Massachusetts
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've heard you can judge a hotel based off the welcome you receive. If that's the case, the Chicago-Mart Plaza River North is likely one of the worst hotels I've been to. Upon arriving, I walked up to the reception desk and, instead of being greeted with a hello or being asked (politely) to please hold on for a moment,... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Shalin, Please accept our sincerest apologies for failing to meet your expectations and not providing you with a welcoming feeling upon your arrival. The interaction you described is very short of what our requirements and standards are and we are thankful for your feedback as it allows our management team to coach and counsel in order to improve our... More 

Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location, location, location. If you're going to the Merchandise Mart, the Apparel Center, or Western River North, this is your place. Conveniently connected to the Mart via enclosed bridge creates easy access to morning and lunch options as well as hair/nail spa options. Set up and decor is a bit dated, but overall this is a well-run, reasonable accommodation.

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Guest, We agree! When it comes to visiting the Merchandise Mart, Apparel Center, or River North, we cannot be beat! The convenient connectivity to the Merchandise Mart via pedway allows our guests easy access to public transportation trains and keeps them warm in the winter months too! The views from our 15th floor lobby and Cityscape Bar overlooking... More 

Indianapolis
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We went on a family trip and got this hotel through Priceline. So price was not bad, location was ok, but there are better hotels in the city for almost the same price. The entrance to the hotel is not convenient! When you get to the front of the building, it's just like a business building. You have to get... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, We agree our property is indeed unique beginning on the 15th floor and situated above the Chicago Sun-Times building, but you can agree our views overlooking the Chicago River and skyline are spectacular! We hope our stellar staff, central River North location, and views overlooking downtown Chicago will make you rethink your decision as we would love... More 

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn
Hotel Style:
#68 Business Hotel in Chicago
#73 Romantic Hotel in Chicago
#74 Family Hotel in Chicago

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