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Holiday Inn Chicago Mart Plaza River North

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350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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Holiday Inn Chicago Mart Plaza River North
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1,237 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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singapore
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed yesterday NEW

I have stayed in many other hotels, including Holiday Inn in many parts of the world but I am not impressed with the service standard with Holiday Inn Chicago. The hotel lobby was located in 15th floor and check-in was a breeze as it was 11pm after a long flight. Wanted to order some light food before going to bed... More 

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Wisconsin
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for the weekend and had no complaints. Check in at the front desk was quick and easy. The hotel in general was very clean, and very quiet. We had a corner room on the 17th floor (1769) that was nice and big. The bathroom was clean and the view of the river was great with windows all the way... More 

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Fort Lauderdale, Florida
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very comfortable,clean, modern, newer Holiday Inn . My room on the 20th floor had a magnificent view of the city scape and river. Walking distance to shopping, restaurants, and all the best sights of downtown Chicago. Strange set up , must go to the 15th floor for check in and lobby, Not sure what is in the first 14 floors.... More 

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Miami Beach, Florida
5 of 5 stars Reviewed 4 days ago NEW

Ms. Toni (In-House-Reservation)... made my day, because I called various other hotels where I received unprofessional and rude service. Ms. Toni was overly kind, attentive and went beyond expectations to find a room for me and my fiancee. Employees like Ms. Toni... make Holiday Inn Mart Plaza Hotel look GOOD!!!!! Sincerely, Mr. Anthony Woodson 217-899-3000

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Toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We are staying at this hotel currently. We just got back to our room to find the door left completely unlocked. There has been a tray of food outside our door for more than 24hrs. Not impressed. The location is good and room is large with a great view but for what we paid (over $350 a night Canadian) I... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Kate, We greatly appreciate you taking the time to share this information with us, as providing a relaxing and enjoyable experience for our guests is our top priority and we take comments like this very serious. Please accept our sincere apologies for the disappointing experience expressed in your review, as what you have described is certainly not up to... More 

Bengaluru (Bangalore), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Strengths : Big Comfortable rooms , nice view and a very good staff team , they were helpful. The view from the bar is amazing. Overall a nice and relaxing experience. Let lets discuss the other half : - Poor Internet : Maybe because I was on the 23rd floor , but the internet speed was bad. I complained once... More 

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4 of 5 stars Reviewed 4 days ago NEW via mobile

Great views, friendly staff, very clean, good location. The rooms are bare bones if you are used to staying at the Hyatt but for the price you can't beat it. What makes this hotel really standout is Michelle Ibanez, the concierge. I gave Michelle some difficult tasks, I needed recommendations and reservations for in demand restaurants for my group of... More 

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Saint Louis, Missouri
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Got a last minute deal at this hotel on Hotwire. The front desk was incredibly pleasant and enjoyable to talk to. Our room had 2 double beds and they were comfortable. The room was clean and not too small. We did have to take taxis to attractions but never had to pay more than 7.00 to get anywhere. We were... More 

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Springfield, Missouri
Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW

Spent the weekend in Chicago and really enjoyed this property. ALL staff were friendly and in particular, Angie at check in and Alan at the concierge desk. Sometimes it's hit or miss, but I was definitely impressed with how they treated their guests. Got a great deal on Hotwire, try to get a room facing south if possible for views... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Traveler, We are so thrilled to read the staff at the Holiday Inn Chicago Mart Plaza River North left such a positive impression during your recent stay with us! It was our pleasure hosting you during your stay in Chicago and we are so pleased you had the opportunity to explore our great city. From the fantastic restaurants and... More 

Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had the pleasure of spending one night in this hotel...wish it could've been longer! I've stayed in many Holiday Inns and always knew I could expect clean & comfortable rooms, but this room was absolutely fabulous. The design is so clean & contemporary and definitely meets the standards expected in a downtown metropolis. I can only describe the river &... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North for your one-night getaway! It was our pleasure hosting you and we agree - one night is not enough! We hope to welcome you back for a longer stay allowing you the opportunity to experience our scenic Cityscape Bar, offering the ‘best views in Chicago!’... More 

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