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All 168 Chicago hotels

Holiday Inn Chicago Mart Plaza River North

3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)
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77%
Ranked #82 of 168 hotels in Chicago
A recent review
3 of 5 stars reviewed 2 days ago
Jorge M Itu, SP
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945 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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Itu, SP
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

I was at the Holiday inn Chicago Mart Plaza River north at the end of June 2014. The hotel is connected to Merchandise Mart by a catwalk. It is 2 blocks away from subway station. Not the best service and apparently the employees know that the location is great so they don't put too much effort on giving service. I... More

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Findlay, Ohio
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Because of the location, I have to rate as "Very Good". The convienece of connecting to the Merchandise Mart and the "L" station makes this a perfect location for downtown. You can walk pretty much anywhere as well. It could use some updating and i understand they have been working on several floors to update rooms. Our room was on... More

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2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

The pictures on this website are NOT what their rooms look like! The beds are uncomfortable, the food is terrible, the staff is rude, the location is inconvenient, and the internet is definitely NOT high speed.

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for the 4th of July. We arrived. It is stunning. It is connected directly to the legendary Merchandise mart building which is easily accesible via a short walk either outside or a connecting tunnel with a pleasant view of the city. Not to mention that it is technically connected directly to the train station for easy... More

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Suttons Bay, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Good location, good clean room. Chicago is pricey, so is this one. The money we spent on this room was not worth it but the concierge was. Russel was amazing. The guy knew everything, was totally helpful and friendly and went above and beyond the call of duty. He chased us down 15 floors, through the Merchandise Mart and to... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Mario, Thank you for sharing your review and kind words about our Concierge, Russell on TripAdvisor! Russell is indeed a valuable asset to the Holiday Inn Chicago Mart Plaza River North and we are thrilled to read he was able to provide a memorable experience in addition to our convenient location and clean accommodations. We welcome all guests to... More

Campinas, SP
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

If you are going to the Merchandise Mart, this hotel is one of the best options. Clean and large rooms, with great service lets the stay be very pleasant. Has a great view odbthe river. Price could be better, but is not that bad at all. The restaurant is also a good dinning option.

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Traveler, We appreciate you sharing your experience on TripAdvisor! We agree, we are one of the best options when coming to visit the Mart! Not only does our close proximity and skywalk connect us to the Merchandise Mart, it also provides convenient access to public transportation allowing our guests to explore all corners of the city! When booking through... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Holiday Inns tend to be hit or miss. You can't always predict what you will find. This place was a hit with friendly and responsive staff. The room was quiet and restaurants not outrageous. The hotel was a little hard to find as signage at ground level almost nonexistent. The hotel is part of an office building so it was... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Ted, Thank you for sharing your experience on TripAdvisor! Over the past few years, the Mart Plaza has invested over $45 million in renovations throughout the entire hotel and they haven’t stopped there! We are pleased to read you found our hotel a ‘hit’ as we continuously strive to improve our features and amenities, as well as the quality... More

Canada
Top Contributor
91 reviews 91 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Business trip Net ------ Your average hotel. Much better hotels to stay at in Chicago. Would not stay here again. Additional info ------------------ - A lot of rooms face inwards. That means when you look out - to the left and right are walls and 30 feet in front are more rooms. Really brutal. Would not have stayed here had... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, We appreciate you sharing your feedback regarding your recent stay on TripAdvisor. Over the past few years, we have spent $45 million in renovations and continue to renovate throughout the hotel including modernizing our guestrooms, lobby, and Cityscape Bar, which we are so pleased you had a chance to visit! We hope you have the opportunity to... More

West Sussex
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a nice stay. River North area of Chicago. Room had a river view as requested. Comfortable room. Air-con was a bit noisy but could live with it. If I'm honest it is a nice hotel but didn't really possess the wow factor (but last hotel I was in was the Mandalay Bay in Las Vegas hence probably the less... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Paul, We are so pleased to read you had a pleasant and comfortable experience at the Holiday Inn Chicago Mart Plaza River North! We hope you have another opportunity to stay with us and thank you for sharing on TripAdvisor! More

Austin, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel's location was good a bit far from main attractions but we were able to find plenty of places in a mile's radius. We did not buy anything at the bar or restaurant, neither used the swimming pool or other facilities, but they seem nice and clean. The room was very spacious, clean, modern, did not have a fridge or... More

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Carlos, We appreciate your 5-star review on TripAdvisor! We are pleased you enjoyed your experience, recently renovated guestrooms, and River North location offering multiple methods of public transportation, including Chicago’s blue Divvy bikes! Be sure to visit Cityscape Bar, located adjacent to our 15th floor lobby and offering specialty cocktails, tasty bites, and the best views of the Chicago... More

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#67 Romantic Hotel in Chicago #68 Business Hotel in Chicago #76 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to Holiday Inn Chicago Mart Plaza, a downtown Chicago hotel offering the best view of Chicago. River North, the Loop, Michigan Avenue, the Magnificent Mile, the Merchandise Mart, the landmarks that draw millions to downtown Chicago each year are right outside the Holiday Inn Chicago Mart Plaza hotel. Stroll to countless restaurants and shops in the Chicago's River North Area, or conduct business in Chicago Loop's dynamic business center. Plan a quick trip to downtown Chicago's Magnificent Mile, Millennium Park or Navy Pier. Holiday Inn Chicago Mart Plaza hotel puts you in the heart of the downtown Chicago. Fifteen stories above the action, it's a high-rise haven of relaxation, convenience, and unbeatable service. At the Holiday Inn Chicago Mart Plaza Hotel each of our 521 guest rooms and suites are spacious, beautifully furnished with awe-inspiring city and river views. The Holiday Inn Chicago Mart Plaza hotel offers 16 meeting rooms with nearly 25,000 square feet of modern, flexible function space, complete with the latest audio/visual technology and high-speed Internet access. The Holiday Inn Chicago Mart Plaza hotel is located 3 miles to/from Chicago's McCormick Convention Center. ... more   less 
Number of rooms
521

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