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Holiday Inn Chicago Mart Plaza River North

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350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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1,234 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Lauderdale, Florida
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very comfortable,clean, modern, newer Holiday Inn . My room on the 20th floor had a magnificent view of the city scape and river. Walking distance to shopping, restaurants, and all the best sights of downtown Chicago. Strange set up , must go to the 15th floor for check in and lobby, Not sure what is in the first 14 floors.... More 

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Miami Beach, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Ms. Toni (In-House-Reservation)... made my day, because I called various other hotels where I received unprofessional and rude service. Ms. Toni was overly kind, attentive and went beyond expectations to find a room for me and my fiancee. Employees like Ms. Toni... make Holiday Inn Mart Plaza Hotel look GOOD!!!!! Sincerely, Mr. Anthony Woodson 217-899-3000

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Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

We are staying at this hotel currently. We just got back to our room to find the door left completely unlocked. There has been a tray of food outside our door for more than 24hrs. Not impressed. The location is good and room is large with a great view but for what we paid (over $350 a night Canadian) I... More 

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Bengaluru (Bangalore), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Strengths : Big Comfortable rooms , nice view and a very good staff team , they were helpful. The view from the bar is amazing. Overall a nice and relaxing experience. Let lets discuss the other half : - Poor Internet : Maybe because I was on the 23rd floor , but the internet speed was bad. I complained once... More 

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Saint Louis, Missouri
4 of 5 stars Reviewed 2 days ago NEW

Got a last minute deal at this hotel on Hotwire. The front desk was incredibly pleasant and enjoyable to talk to. Our room had 2 double beds and they were comfortable. The room was clean and not too small. We did have to take taxis to attractions but never had to pay more than 7.00 to get anywhere. We were... More 

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Springfield, Missouri
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Spent the weekend in Chicago and really enjoyed this property. ALL staff were friendly and in particular, Angie at check in and Alan at the concierge desk. Sometimes it's hit or miss, but I was definitely impressed with how they treated their guests. Got a great deal on Hotwire, try to get a room facing south if possible for views... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Traveler, We are so thrilled to read the staff at the Holiday Inn Chicago Mart Plaza River North left such a positive impression during your recent stay with us! It was our pleasure hosting you during your stay in Chicago and we are so pleased you had the opportunity to explore our great city. From the fantastic restaurants and... More 

Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had the pleasure of spending one night in this hotel...wish it could've been longer! I've stayed in many Holiday Inns and always knew I could expect clean & comfortable rooms, but this room was absolutely fabulous. The design is so clean & contemporary and definitely meets the standards expected in a downtown metropolis. I can only describe the river &... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North for your one-night getaway! It was our pleasure hosting you and we agree - one night is not enough! We hope to welcome you back for a longer stay allowing you the opportunity to experience our scenic Cityscape Bar, offering the ‘best views in Chicago!’... More 

Schaumburg, Illinois
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My first time at this hotel and it was for a work event. From the moment I stepped foot to me leaving the hotel everyone was so attentive! Enjoyed the view from my room, the fitness center was small but served its purpose, and the restaurant/bar had an amazing view! Easily accessible to so many different restaurants in te area... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Joyce, We are so pleased to read your first visit to the Holiday Inn Chicago Mart Plaza River North will not be your last! It was our pleasure welcoming you during your business stay in Chicago and we are so pleased you had the opportunity to enjoy our scenic views from both your guestroom, as well as Cityscape Bar.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

23 th floor smells kitchen and heavy fries. Air conditionar flows white fog. Look into it and see all dust and dirt. Run it and listen the noise. Pool has no cabinets. Breakfast waiters aggressively run for vouchers. Bathroom ventilation has dust.

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, Thank you for taking the time to share your comments with us on TripAdvisor. It is with great regret to read we fell below your expectations during your recent stay with us. We have already shared your feedback with our management staff and will be contacting you privately to obtain more information regarding your particular guestroom. The... More 

Denver, Colorado
Level Contributor
14 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stay here for convenience since my work is in the building. The riverside rooms have lovely views but you will hear the trains clanging and rattling on the metal rails 24 hours a day. It's been interesting watching the building being constructed next door. Parking is convenient and will cost you $35/day. You can walk to the food court... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Caryn, We greatly appreciate you sharing your review on TripAdvisor! We are so pleased the Mart Plaza has become your go-to hotel during your business trips to Chicago and our connection to the Merchandise Mart allows you convenient meal options, as well as access to public transportation trains. As Chicago is indeed a hustling and bustling city, our guestrooms... More 

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