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Holiday Inn Chicago Mart Plaza River North

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350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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Holiday Inn Chicago Mart Plaza River North
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1,143 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsdale, Arizona
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Full disclosure alert: I'm Diamond with Hilton I don't do this very often, but I'd like to leave a good report from my most recent stay at the Holiday Inn Chicago MerchandiseMart. Great business hotel, very clean room, nice restaurants and bar, and excellent service from the entire staff. Thanks for a great stay - I'll definitely be back next... More 

Was this review helpful? Yes 1
Davenport, Iowa
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

The view from our room was spectacular! You can expect to walk quite a bit but there is a food court and the L conveniently located in there .Go to the Sky Bar. The rooms we had were comfortable and clean. Reasonably priced too. I would stay there again.

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1 review
4 of 5 stars Reviewed yesterday NEW

Very friendly and helpful. Especially, Karl Lewandowski, is very helpful and well informed. Angelica and Kevin conduct their jobs very courteously and enthusiastically. Overall a pretty good experience.

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Dowagiac, Michigan, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Mart Plaza has a wonderful location on the river and convenient, affordable parking. Many factors about my recent stay were A-1 but housekeeping was disappointing. The room smelled of feet and body odors; the carpet was not clean with candy and trash visible under furniture. During our second day stay, our group of three were given one face cloth,... More 

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Maryland
Contributor
19 reviews 19 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Holiday Inn Mart for St. Patrick's Day weekend. Our room was very nice and the location great. We had some wonderful walks along the river. The el is inside the Merchandise Mart, it's a bit of a walk from the hotel but your inside all the way. There are a number of great restaurants in the area.... More 

Was this review helpful? Yes 1
martplaza, Director of Sales at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, “thank you” so much for staying with us and for sharing your experience. We hope that you can come back before or for sure again next year! More 

Hamden, Connecticut
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The hotel was a pleasant surprise. I found the staff friendly and the room conditions clean and comfortable and the view of the river from our room was very nice. This was my first time in Chicago and I cannot wait to visit again and I will stay at the Holiday Inn Chicago Mart.

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Bowling Green, Kentucky
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I believe that this hotel caters mostly to business class people who are working away from home. It is located on floors 15-23 of the Sun Times building and surrounded by even taller sky-scrapers. Since this is the Financial District we could see the Trump Tower and Merchandise Mart right outside our window. Even though this was our first stay,... More 

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Traveler, We appreciate you taking the time to share your experience on TripAdvisor. We welcome all guests, whether they are on a family vacation, corporate travel, or romantic getaway to the Holiday Inn Chicago Mart Plaza River North. Our full-service hotel adjacent to the Merchandise Mart welcomes guests with newly redesigned guestrooms and suites, stellar service, and premium amenities... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Visited during a weekend stay in February. Hotel room was very clean and extremely big! Most comfortable hotel bed I've ever slept in. We stayed on the top floor and the view was simply amazing. The staff were really polite and went out of their way to make you welcome and the bar within the hotel is so romantic and... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Charlene, Thank you for sharing your 5-star experience at the Holiday Inn Chicago Mart Plaza River North! It was our pleasure serving you and we are so pleased we were able to exceed your expectations with our clean, comfortable, and spacious accommodations. We hope our courteous and welcoming staff, in addition to our stellar views overlooking the Chicago River... More 

NYC
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The service in this hotel is extraordinary! I had a variety of special requests which I made at the front desk at check in. Front desk staff went out of their way to be accommodating. One staff person (Jay) had to get the hotel engineer to help. Since I was late to go to a convention I told him I... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Maryann, Thank you for sharing your wonderful 5-star experience at the Holiday Inn Chicago Mart Plaza River North on TripAdvisor. Our entire staff strives to provide stellar, top-notch service to each and every one of our guests and we are so pleased Jay went above and beyond to accommodate you during your stay. Our great service, paired with our... More 

Chengdu, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed in the hotel for 4 days for AHA scientic session. Eveything was nice! However, i lost my receipt, could the staff of the Holiday Inn Chicago Mart Plaza give me an email of anyone who in charge of the customer service. I will send my private information to confirm my identitiy and require an e-version of my receipt.

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Jia, Thank you for sharing your review of the Holiday Inn Chicago Mart Plaza River North on TripAdvisor. We have sent you a private message requesting your reservation details as we are happy to assist in sending you an e-version of your receipt. Thank you and we look forward to hearing from you. More 

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