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Holiday Inn Chicago Mart Plaza River North

3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)
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Ranked #85 of 169 Hotels in Chicago
A recent review
5 of 5 stars reviewed 2 days ago
John H Toms River
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1,001 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toms River
Contributor
16 reviews 16 reviews
11 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Great place and very central to all of the action that Chicago is know for. Nice skyline views too. Lobby bar is real nice as is the restaurant. Breakfast buffet is very good but a little pricey. All in all a good place to stay at a reasonable price.

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Elkhart, Indiana, United States
Top Contributor
66 reviews 66 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

To be honest, I wasn't too excited about staying at a Holiday Inn b/c when we come to Chicago, I love the older hotels. But, this Holiday Inn was really nice. Great customer service. We stayed on the 16th floor and they gave us a corner room...we could see so much of the river and the night skyline was beautiful!... More

Was this review helpful? Yes 1
Cincinnati, Ohio
1 review
3 of 5 stars Reviewed 6 days ago NEW

I really like the hotel and where it is located. The bathrooms are very nice but the rooms could use some updating. Our room had a slight smell of smoke and it had a humid feel in the room. I really would like to keep staying at this hotel but would love to see the rooms get updated.

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New Orleans, Louisiana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We just spent 7 days at this great hotel. Overall, it was a wonderful experience. The staff was wonderful and very courteous. The location cannot be beat and I highly recommend upgrading to a room with a view. Given the location, I would think any exterior room would qualify as a Room With a View”. We had Room Service, as... More

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Decatur, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The positives: excellent staff, great view, nice size room, good food. None of those positives can compensate for absolutely miserable, broken-down beds. Truly the worst bed I have ever rented, even in cheap hostels. The hotel staff deserves a better property to support. ... and guests deserve a decent place to sleep.

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Harrisburg, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Our room was large for a big city and we had a beautiful view of the river and the city. Unfortunately, a building is being built between it and the river so that view will be lost in the future. The room and bath were clean. No fridge or microwave but free Wi Fi. No free breakfast. Only parking was... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your experience on TripAdvisor! We are so pleased you were able to extend your stay and enjoy all that Chicago has to offer. Please note for your next stay that our brand new three-story parking facility will be completed late October allowing our guests the option to self-park or valet, whichever is most... More

Seattle, Washington
1 review
2 of 5 stars Reviewed 1 week ago

My family and I stayed here while attending a conference in early Sept 2014. I had reserved a high floor room but when we opened the door the room they sent us too was either occupied or had never been cleaned. The second room they gave us was not a high floor room and the beds were so bad (very... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, On behalf of the Holiday Inn Chicago Mart Plaza River North, I would like to extend our apologies for the less than satisfying experience you recently received while staying with us. As the hotel does offer premium Serta mattresses, I would like our Staff to review the beds that were in your particular guestroom. When you have... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is ideal place to stay and well positioned for yours or visits day or evening around the town The food if you stay and eat is plentyfull and very well done also the breakfast wether buffet or order will fill any requirement , the bar in the evening copes well as do the desk staff and concierge , views... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Barry, Thank you for sharing your recent experience at the Holiday Inn Chicago Mart Plaza River North! It was our pleasure serving you and we are so pleased to read you found our hotel to be the ideal place to stay while visiting Chicago. We are excited to share news of our new lobby restaurant, Merchants Cafe opening later... More

Surrey
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in the Holiday Inn in July 2014 whilst on business. My overall experience is this hotel does what it's supposed to do and nothing more. If you are looking for all those niceties like great customer service, good food, ambiance, relaxation, you won't find it here. I guess you get what you pay for as this is one of... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, Thank you for sharing your feedback on your recent experience. We hope you reconsider staying at the Holiday Inn Chicago Mart Plaza River North as we have spent over $45 million in renovations throughout the hotel over the past few years to provide modern accommodations, convenient amenities such as complimentary Wi-Fi, complimentary 24-hour business center, and our... More

Washington, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for two nights in April. The hotel interior is very modern and stylish and the staff were helpful. The room was comfortable but our view from the window was terrible- it was just plain concrete. The bathroom was particularly nice. The pool area was clean and fresh and it was almost always empty so we had it to... More

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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