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Holiday Inn Chicago Mart Plaza River North

3.5 of 5 350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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Holiday Inn Chicago Mart Plaza River North
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1,038 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Holiday Inn Chicago Mart Plaza, Chicago. Seemed at little strange at first as the hotel is on top of offices and shops. But don't let that put you off. The staff are very friendly and helpful and the rooms are quite large and nicely decorated. It is very close to the river just a short walk. TV and very nice... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Alan, Thank you for sharing your experience on TripAdvisor! We agree our 15th floor atrium lobby is indeed unique, but you can agree it affords us beautiful and expansive views of the Chicago River and skyline! We hope our friendly staff, convenient River North location, nicely appointed guestrooms, and amenities, will make the Holiday Inn Chicago Mart Plaza River... More

Dallas, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

If you travel for business you know that the doorman of any hotel provides a wealth of services and sets the initial tone of your time at the hotel! I stayed for 4 nights and Malvin and Johnny not only made me feel welcome, they went above and beyond to make me feel welcome. Even lent me their personal umbrella... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Cindy, Thank you for sharing your wonderful experience while staying at the Holiday Inn Chicago Mart Plaza River North. Our staff takes great pride in the service we provide our guests and Melvin and Johnny are no exception! During your next stay, we invite you to stop by the Concierge desk as Russell, Robert, and Alan are happy to... More

Paris, France
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 days ago NEW

We stayed for 2 night there. If you want a great view, definetely book a room with a view. It costs extra but it is worth it. Do not book a non-refundable room through expedia as you will have a crummy view of the vents and the swimming pool roof... "Inside view" The staff was very nice, especially at the... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your experience on TripAdvisor! We always encourage our guests to book directly through our website as it not only offers our ‘Best Price Guarantee’ but will also help gain points towards your IHG Rewards Club membership! We definitely agree with you, book one of our Premium Guestrooms with Skyline view as it guarantees... More

Saint Louis, Missouri
Top Contributor
55 reviews 55 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The nicely decorated room had some very thoughtful touches--like the embroidery on the pillow case that told you if the pillow was soft or firm; the subtle, always-on nightlight in the bathroom, so that you didn't even have to think about it; the in-room coffee that was actually drinkable, and best of all, the ingenious reading light built into the... More

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, We appreciate you sharing some of your favorite amenities in our recently renovated, modern guestrooms. We are very pleased these, as well as our clean accommodations were some of your “pluses,” however; we do regret we fell below expectations with the noise disturbances you experienced during your stay. We hope our “pluses” as well as our convenient... More

Boracay, PH
Top Contributor
70 reviews 70 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Though the building has a Holiday Inn sign on top, at ground level there is very little to indicate where the hotel entrance is - it's an office building on the lower floors and hotel on the upper floors. After walking half way around the building I eventually found a small metal sign that indicated the entrance. A bellhop standing... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Geoff, Thank you for taking the time to share your feedback on TripAdvisor. We do have a unique set up with our lobby beginning on our 15th floor, but you can agree it affords us expansive views of the Chicago River and skyline! It was our pleasure to be able to upgrade you and we are pleased to read... More

Minneapolis, Minnesota
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great option if you plan to visit the Merchandise Mart as it is connected by sky way. This isn't your expected Holiday Inn - much better! My room was clean, classy and very comfortable. I did hear some noise from the hallway but nothing to disturb my stay. The staff was extremely accommodating and friendly. I didn't... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Nicole, Thank you for sharing your wonderful photos and review on TripAdvisor! We appreciate your kind words and are pleased you had the opportunity to stay with us during your recent business trip. The oversized work desks, complimentary Wi-Fi, laundry facilities, and complimentary business center are just a few of the amenities our business travelers can enjoy while staying... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a brilliant stay at the Holiday Inn, in Chicago. It's in a great location, we had a big spacious room with 2 double beds. Room was lovely and clean. You must eat at the hotels restaurant as it offers the best views of the city. We sat and watched a storm whilst eating our evening meal - it... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Philippa, Thank you for sharing your experience on TripAdvisor. We love that you had the opportunity to dine in Cityscape Bar and watch a storm from our 15th floor bar through its floor to ceiling windows, what a great view! Cityscape Bar not only offer s classic cocktails and signature drinks, but is now open for lunch as well... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Russell the concierge is great at his job. Kind, caring & genuine. I read hundreds of reviews before my stay at the Holiday Inn Mart Plaza. All the ones that praise Russell were right. We had a great time! Everyone at the Holiday Inn was friendly & professional. The hotel was half way between the Lake & the United Center.... More

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Yvette, Thank you for sharing your wonderful experience at the Holiday Inn Chicago Mart Plaza River North! Russell is truly a wonderful asset to the hotel and we, as well as our guests, value him greatly! We always invite our guests to visit the concierge desk as Russell, Alan, and Robert are happy to assist guests with their recommendations... More

Orlando, Florida
Contributor
17 reviews 17 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staying at a Holiday Inn I don't have super high expectations, because I normally think of them as the convenient place to stay while on the road. But staying at this Holiday Inn in the city, I experienced another level of Holiday Inn - or at least an attempt at another level. The hotel is relatively up to date, decent... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, Thank you for sharing your experience on TripAdvisor! We appreciate you noticing the recent and modern renovations we have undergone over the last few years, ranging from updating guestrooms and bathrooms, our lobby, the addition of Cityscape Bar, and offering free Wi-Fi throughout the hotel. We do agree, our location is hard to beat as it overlooks... More

Duluth, Minnesota
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

spent the night in downtown Chicago to take my mom to a Broadway show. Was surprised about how reasonably priced this hotel was for the location...which ended up being only a 15 minute walk to the show. Only weird part was having to take an elevator up to the lobby since the hotel was not part of the lower part... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Tyler, We appreciate you sharing your review on TripAdvisor! When you stay with us at the Holiday Inn Chicago Mart Plaza River North you stay close to all the action! We're right in downtown Chicago near top attractions like Lincoln Park Zoo, Navy Pier, Wrigley Field, Shedd Aquarium, Millennium Park, and the Magnificent Mile. We are so pleased you... More

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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