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All 169 Chicago hotels

Holiday Inn Chicago Mart Plaza River North

3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)
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Ranked #84 of 169 Hotels in Chicago
A recent review
5 of 5 stars reviewed yesterday
jleavens Orlando, Florida
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1,021 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was pleasantly surprised by this hotel. Not what I had in my mind when I imagined a Holiday Inn. It was very nice and upscale. Modern theming and high class service. My only con: It was awkward to go through the 1st floor lobby, up to the 15th floor, across that lobby,and then up to my room on the... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We held our wedding reception here on September 19, 2014. The service and attention to detail were extraordinary. The staff were extremely attentive and friendly throughout the entire process. My guests raved about the food and the service. The new catering manager, Janet Donovan is wonderful. She always made me feel like I was the only wedding she had on... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Beth, We are so happy you granted us the opportunity to make your wedding a uniquely special and memorable day for you, your family, and guests. It was our pleasure to assist you and we wish you a lifetime of happiness! We appreciate the recommendation and you sharing your experience with this wonderful 5-star TripAdvisor review! More

Saint Charles, Illinois
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Despite several visits to Chicago, I have never noticed this hotel before. It is the top floors of the building just east of the Mart and it has beautiful views of the city and river. The rooms are spacious, especially for a city hotel, with room for king bed and a couch/TV adjacent. Bathrooms are clean, modern, a bit sterile.... More

Was this review helpful? Yes 2
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your experience on TripAdvisor. We are pleased to read of your pleasant experience and your fondness of our recent guestroom renovations. While street parking in downtown Chicago can be a bit scarce, we are happy to report our new, three-story parking facility in front of the hotel is near completion and scheduled to... More

Ontario
2 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were looking for a reasonable place to stay in the downtown core on a budget. We looked on air bnb and couldn't find anything under $350/night to accommodate 3 adults. We used Hotwire to book this hotel and chose it based on general Location and the star rating. We were sadly disappointed when we got there! We had no... More

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for taking the time to share your feedback with us on TripAdvisor. We always strongly encourage guests to book direct through our website as it not only offers our “Best Price Guarantee” and allows you to accumulate points towards IHG Rewards Club, you can select a guestroom of your choosing and a room with a... More

Oxford, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was struck by the high quality of the accommodation and facilities. A very comfortable bed, well-appointed bathroom, solid and high quality bedroom furnishings, yet with simplicity and lack of pretension or unnecessary 'extras'. Hotel facilities include an excellent swimming pool (approx. 18m length?) and spacious gym, large atrium lobby, and bar with views over the rive and city. All... More

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Peter, We appreciate you sharing your experience and feedback on TripAdvisor! Thank you for your kind words about our recent renovation as we have invested $45 million throughout the property and we are not finished yet! In the upcoming months we will have completed our new, three-story parking facility, our lobby restaurant Merchants Cafe, and unveiling our grab-n-go concept,... More

Palos Heights, Illinois, United States
Contributor
15 reviews 15 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed here many times and again this weekend I was not disappointed. First, the staff is very accommodating. We checked in early and there was no problem when we requested a late check out. It was very quiet and extremely clean. We had a corner room with wonderful views. The bar has a stunning vista in almost every... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Patricia, We greatly appreciate your continued patronage at the Holiday Inn Chicago Mart Plaza River North! Upon your next stay, be on the lookout for our new lobby restaurant, Merchants Cafe featuring classic American comfort food and Merchants Market, a grab-n-go concept unveiling early next year with stunning skyline views similar to our Cityscape Bar! Thank you for sharing... More

Grand Rapids, Michigan
Contributor
19 reviews 19 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here for a girls weekend and it was an amazing hotel. Every staff member we encountered was very friendly and helpful. The hotel is located near the Chicago River and has beautiful city views. We felt very safe in this area walking back to the hotel late at night. The hotel was very busy the weekend we stayed... More

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Kristin, We appreciate your 5-star review on TripAdvisor! We are delighted to read you found the Holiday Inn Chicago Mart Plaza River North to be an amazing hotel and even had the opportunity to interact with our staff. We agree our River North location and scenic Chicago River and skyline views sure are hard to beat! We look forward... More

Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

After 3 weeks travelling across the USA we arrived at the hotel late evening to be told the car was a block a half away. The staff on the door were get help with are baggage. The staff were great in the hotel. The room had no views even though we were on 22 floor. The only downside was the... More

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Frederick, Thank you for sharing your experience on TripAdvisor! We do agree Chicago parking can be quite expensive, especially for guests traveling to the city unfamiliar with the city’s parking fees. At $45 a day for valet parking with in and out privileges, we are considerably less expensive than hotels charging upwards of $69 and $75 per night for... More

United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Many family members stayed in this hotel multiple days for a family wedding in the area. The location was great and within a reasonable walking distance to shopping, restaurants and our destinations for the weekend. I can only hope everyone has great weather like we did. The room was your average hotel room, clean and beds were comfortable. Our in-laws... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your feedback on TripAdvisor. While we are certainly pleased to read you enjoyed our clean, comfortable accommodations, convenient River North location offering multiple restaurant and nightlife options, and scenic skyline views, it is with great disappointment to learn of the disturbance during your stay. Security does constantly patrol the guestroom hallways as well... More

2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Since May I've stay at this Holiday Inn 50+ days. During these stays I often end up working late and either ordering room service or eating quietly at the Cityscape Bar. The view is absolutely wonderful and the food is very good and reasonably priced. However it is the staff that keeps me coming back. Make sure you stop by... More

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, We truly appreciate your continued patronage and for sharing your experience on TripAdvisor. It is our pleasure to welcome you back each time and we are so pleased our staff and Nacho have left friendly and memorable impressions during your stay at the Holiday Inn Chicago Mart Plaza River North. While we agree the view in Cityscape... More

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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