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Holiday Inn Chicago Mart Plaza River North

3.5 of 5 350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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Holiday Inn Chicago Mart Plaza River North
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1,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked two rooms at this hotel for the annual Christmas Market in Daley plaza. Not only was the hotel a short walk, scenic walk from the plaza, it was attached to the Merchandise Mart via a pedway, which was a plus. The hotel staff was excellent both before and during our stay. Due to vehicle issues, we had to... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, We appreciate the beautiful 5-star review and recommendation on TripAdvisor! Thank you for allowing the Holiday Inn Chicago Mart Plaza River North to host your family during this Christmas season, we are thrilled we were the perfect hotel for your family! We look forward to your next stay and providing another wonderful experience for you and your... More 

Cambridge
2 reviews
1 of 5 stars Reviewed 4 days ago NEW via mobile

The major problem is that the staff and the executives are completely incompetent. They give bad directions, don't understand how to get to certain streets surrounding the hotel, among other problems. The staff also cannot change the TV channel in the lobby without the approval of the executive, who works very few hours. This makes no sense. Do you not... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Tony, It is with great regret to read of your disappointment in our staff and for that we extend our sincerest apologies. We take our guest’s comments very seriously and use them to make sure that we are always working towards providing better service to our guests. We will be messaging you privately to obtain more information about your... More 

Batavia, Illinois
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As a platinum Ambassador I was able to check in two hours early and they gave us the best room in the hotel. We had a great corner room with a spectacular view of the city. Jay at the front desk took great care of my fiancee and I. He gave us free breakfast as a thank you for serving... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Timothy, Thank you for sharing your 5-star review on TripAdvisor! It was our pleasure to be able to upgrade you and your fiancée, we truly appreciate your patronage to IHG and your Rewards Club Membership. While we may not be located on Michigan Ave, you can attest the view overlooking the Chicago River and skyline cannot be beat! In... More 

Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I needed to stay downtown for a holiday party so I was looking for a decent hotel at a reasonable price and I found it! No you're not on the mag mile but this hotel is still pretty centralized. Check-in was seamless and easy! The room an average size. Not too big but not small by any means. Room decor... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, We love to read when we exceed our guest’s expectations! It was our pleasure hosting you during your overnight stay in Chicago and we are so pleased you enjoyed our modern, comfortable accommodations in River North, and for a great value! We hope you have the opportunity to experience Cityscape Bar or our new restaurant, Merchants Cafe,... More 

Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 1 week ago

My stay at this Holiday Inn was a very pleasant one. Staff was very nice and accommodating. When our first room was too dusty and had 2 smaller beds instead of 1 larger one, Michael at the front desk was kind and understanding and easily switched us to a room that was much better suited to our needs. While this... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your experience and recommendation on TripAdvisor! We are so happy to read we were able to accommodate your needs and you found our River North location to be the perfect spot within walking distance to the city’s top restaurants and nightlife. Not only convenient, but our location along the river allows for a... More 

Ocracoke, North Carolina
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I liked this hotel. It's a pretty good location and I suppose the price didn't completely break the bank. My room was very clean, sleek, and modern looking. It took me a day to find the coffee maker because it was hidden on a shelf. I liked that it had a bar and a restaurant for a quick breakfast or... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Cat, Thank you for being our guest at the Holiday Inn Chicago Mart Plaza River North and for sharing your experience on TripAdvisor! Our central River North location allows our guests convenient access to the city’s top restaurants and nightlife with close proximity to all the main downtown attractions. Our modern conveniences and scenic views truly make the Mart... More 

Springfield, IL
Top Contributor
190 reviews 190 reviews
28 hotel reviews
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is actually connected to the Merchandise Mart and is close to many bars and great dining establishments. It's a little over a mile walk to The Cloud Gate (The Bean). The lowest floor in the hotel is the 15th, so depending on your room location, the views of the city are good. The staff is friendly and the... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Chuck, Thank you for sharing your experience on TripAdvisor. Our covered pedway and connectivity to the Merchandise Mart is a wonderful feature, especially during these colder months! The hotel certainly does accept requests for Early Check In and Late Check Out but they cannot always be guaranteed based on hotel occupancy of those particular days. We do welcome guests... More 

Israel
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during RSNA 2014, booked through the conference website. I would like to comment that this is probably one of the busiest times of the year, so the hotel level may be better during other times. The Holiday Inn Mart Plaza is an OK hotel. Everything is OK, nothing is more than that. The location of... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your RSNA experience on TripAdvisor! Our hotel does indeed have a unique layout with our lobby beginning on the 15th floor, but you can agree it affords us incredible views overlooking the Chicago River and skyline! A brand new, multi-level parking facility did just open in front of the hotel allowing our guests... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just stayed at the Holiday Inn for four nights and had a great experience. Staff was very helpful, room was spacious and clean. Was surprised that I had to pay extra to have a refrigerator in the room. Nice view from hotel room and great bar looking at Chicago skyline.

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, Thank you for sharing your “Great Hotel” review and experience on TripAdvisor! We are thrilled to read you had a great experience and enjoyed our scenic views and clean, modern accommodations. Our convenient River North location keeps our guests close to all the action and near the best restaurants and nightlife in the city. We look forward... More 

Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel with two small children in tow after having a bad experience at another holiday inn in Chicago. We took a smaller room here in exchange for cleanliness, city accessibility, and a great indoor pool. Room service was quick and the food was decent. The restaurant was a little bit upscale for our children, but breakfast... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for sharing your family’s experience at the Holiday Inn Chicago Mart Plaza River North! We are delighted to read your family enjoyed your stay and we were able to enhance your Chicago experience. Our convenient River North location does allow our guests to easily navigate the city between the public transportation trains located in the... More 

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn
Hotel Style:
#69 Business Hotel in Chicago
#72 Romantic Hotel in Chicago
#73 Family Hotel in Chicago

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