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Holiday Inn Chicago Mart Plaza River North

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350 West Mart Center Drive, Chicago, IL 60654
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Holiday Inn Chicago Mart Plaza River North
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Holiday Inn Chicago Mart Plaza River North
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1,263 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Crewe, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was our first stop on our route of driving route 66 and it was a wonderful place to start. The city was a beautiful one to visit and all of the staff at the hotel were wonderful. From checking in to helping us find the best pizza in town, (and it really was the best pizza) this was a... More 

Was this review helpful? Yes
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Clean, pleasant accommodations and friendly staff. Nice overhead walkway from the building to Merchandise Mart with a good mix of places to eat. Quite interesting because the hotel is on the 15th floor and up! Walk out the front door and there is a wonderful view of the river, An easy walk to public transportation. Great bar with tremendous view... More 

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We booked our stay on Hotwire. My wife, my son, and his girlfriend came up for the weekend to celebrate his birthday in the city and at Wrigley Field. Check in was quick and simple and on site parking was very reasonable with easy access. From the bell hop to the front desk every employee we encountered were extremely friendly,... More 

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Patrick, We agree, Chicago is indeed the greatest city! From all the fabulous dining options of River North and culinary hot spots on Randolph Street, shopping on the “Magnificent Mile,” Navy Pier, and Millennium Park, there are endless sightseeing options and experiences to enjoy throughout our great city! It was our pleasure hosting you at the Holiday Inn Chicago... More 

Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was sent here by hotwire, and they gave us a nice room with a view. We overlooked the Kinzie St. railroad bridge. We could also see the construction site of River Point. I'm a bit of a skyscraper nerd, so I found that really exciting! The room was very clean and everything functioned properly. Our two-double-beds room had enough... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Traveler, Thank you for sharing the details of your enjoyable stay with us on TripAdvisor! We are delighted to read you enjoyed our well-appointed guestroom accommodations, including all the action that can be observed among the bustling downtown streets and Chicago River from our skyline view guestrooms. We greatly appreciate your recommendation and hope our levels of hospitality will... More 

Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Very modern hotel. It is nice. It is on the river in the ART INSTITUTE building. When you enter you walk to elevators in back. The hotel is floors 14-19. Other than a lot of walking inside of the building, the room are nice. The bellhop is helpful.

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Rose, We agree our layout is indeed interesting and unique as our lobby begins on the 15th floor, as does Cityscape Bar, on-site restaurant Merchants Cafe, and new grab ‘n go, Merchants Market. Not only does the Mart Plaza cater to all of our guests’ needs, the 360 degree views throughout the hotel overlooking the Chicago River and iconic... More 

South Bend, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked through Hotwire so we received a great rate. If we paid full price I would be rating it a star less because the regular rate is high for the hotel. The location is excellent and a very easy walk to downtown Chicago attractions. We parked using SpotHero which saved us some money instead of paying for parking at... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Autumn, Thank you for sharing your review with us on TripAdvisor! Not only does our central location along the Chicago River keep our guests close to popular downtown attractions such as the Willis Tower Skydeck, shopping on the “Magnificent Mile,” and Navy Pier, the dining and nightlife of River North is the best the city has to offer! We... More 

Cedar Falls, Iowa
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife, 13 year old daughter and I stayed for 2 nights and there were pluses and minuses. The hotel is an older property with a need of a bit of updating. We checked in and the first night the sink in the bathroom was leaking onto the bathroom floor. The staff did take cafe of this in a timely... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Bob, We appreciate you choosing us to host your family during your recent visit to Chicago. We greatly value your feedback and thank you for sharing both the pluses and minuses of your stay experience, as this honest feedback allows us to continue to strive to provide the very best for our guests. We are very pleased to share... More 

Milwaukee, Wisconsin
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The security staff in the entrance and the front desk staff were all very polite, friendly, helpful, and professional. We had a corner suite, which was not luxurious, but was quite large, clean, and had a great view of the river and the Merchandise Mart. Business travelers would find this location very convenient. We are very familiar with Chicago, were... More 

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ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Traveler, Thank you for sharing your kind words regarding our security and front desk staff! We are so pleased your interaction with our staff left such a positive and memorable impression during your stay at the Holiday Inn Chicago Mart Plaza River North! We hope our clean, spacious accommodations, scenic views overlooking the Chicago River and skyline, and central... More 

Wisconsin
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here a few times for business travel. Changes since my last stay (two years ago) enhance the "hotel" feel as the hotel occupies the upper level floors and not the ground level. Now it at least has dedicated highly efficient elevators and better signage for the hotel entrance.

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, We greatly appreciate your continued patronage with us at the Holiday Inn Chicago Mart Plaza River North! Not only are we delighted you continue to choose our property for your business travel, you have also had the opportunity to experience all of our wonderful new amenities and renovations to the Mart Plaza. We hope you had the... More 

Jefferson Hills
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was fine but in bad need of updated rooms. The bed and furnishings in the room were old and rundown. The air conditioner in the room was louder than average. The lobby was very nice as it had plenty of seating and lots of light. Being on the 15th floor was a bit unusual as it wasn't conducive... More 

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Luke, We greatly appreciate you taking the time to share your feedback on areas of improvement in our guestrooms as well as various areas throughout the hotel. We are very pleased to share that the remaining top three floors of the hotel are scheduled to receive the newest renovations later this year as found on our lower floors, completely... More 

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