We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Chicago Mart Plaza River North

3.5 of 5 350 West Mart Center Drive, Chicago, IL 60654
Hotel website
Hotel deals
Special Offer
Save 20%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Holiday Inn Chicago Mart Plaza River North
Professional photos View all
Browse nearby
Holiday Inn Chicago Mart Plaza River North
Write a Review

1,126 reviews from our community

Traveler rating
    364
    476
    184
    59
    43
See reviews for
242
253
72
330
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1126)
  • Mar-May only
    (227)
  • Jun-Aug only
    (348)
  • Sep-Nov only
    (340)
  • Dec-Feb only
    (211)
All months
San Diego, California
2 reviews
5 of 5 stars NEW

Very nice and enjoyable stay. It was slightly confusing to find but once I entered the lobby I was very impressed. The room was nice, it was just me so I had plenty of space. However, I imagine it would be a little tight if it fit four people. It was very easy for me to access the train system... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The only reason to stay at this hotel is if you have to because of its location. Very poor customer service at check-in and no effort whatsoever to give you a reason to come back. Certainly not the standard one should expect from a Holiday Inn.

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Guest, It is with great regret to read of the disappointing customer service you recently received during your stay. The type of service you received is certainly not up to our standards of providing a warm, welcoming feeling and we would like to extend our sincere apologies. We hope our convenient River North location, ample amenities, and clean, comfortable... More 

Chicago, IL
Top Contributor
77 reviews 77 reviews
77 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

For a 3.5 stars hotel, this holiday inn exceeds our expectations. We got a newly renovated room, it was clean and fresh. The downtown view would have cost double at other similar hotels. Overall, we got bangs for our buck.

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Jason, Thank you for sharing your photos and review on TripAdvisor. We are so pleased to read the Holiday Inn Chicago Mart Plaza River North exceeded your expectations and you enjoyed our recently renovated Premium Guestrooms. The Mart Plaza prides itself on providing comfortable, modern accommodations, a convenient downtown location, and stellar service all at a great value! We... More 

Fayetteville, Georgia
Top Contributor
127 reviews 127 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This Holiday in is unlike any others in the system. It looks like the room design came right out of the Mart right next door and the Art and Design School downstairs. Clean, fresh, modern and inviting are only a few of the adjectives that would describe the hotel. The lobby is on the 15th floor, which can be hard... More 

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Business Traveler, We greatly appreciate you sharing a few of your favorite details during your stay at the Holiday Inn Chicago Mart Plaza River North. Our modern, contemporary décor, comfortable accommodations, and stellar staff are here to provide our guests with a truly relaxing and enjoyable experience while visiting Chicago. We look forward to your next stay with us... More 

New Braunfels, Texas
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Holiday Inn Mart Plaza is absolutely top notch. I was there on business and the service from the staff was outstanding, from the smallest detail up. The view from my room was awesome, and the cityscape bar was great place to grab a bite to eat and unwind after a long day. The views are incredible.

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Jeff, Thank you for choosing the Holiday Inn Chicago Mart Plaza River North and for taking the time to share your 5-star review. It was our pleasure hosting you and we are so pleased you had the opportunity to dine and enjoy the skyline view in Cityscape Bar. We look forward to welcoming you back to the Mart Plaza... More 

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked my room through the hoteltonight app. I was planning a staycation with the intention of hanging out in a room with a skyline view, but despite calling in to put in my room preference, I got a room facing the fire exit wall. The hotel was half empty that day, and the guy at the check in couldn't... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Petey, It is with great regret to read of your disappointing experience during your recent stay with us. The hotel does happen to offer a few different guestroom options and while we certainly try to accommodate all of our guests’ wishes, we encourage our guests to book the ‘Skyline View’ to ensure they do receive the view they requested.... More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I read a few reviews from people who were not happy with this hotel. I had a GREAT experience!!! From the time my husband and 3 kids arrived we had great hospitality service from all of the hotel staff. I made reservations with Tenice, who works directly at the hotel. I asked her for a newly renovated room with a... More 

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Guest, We are so pleased to read you and your family had a GREAT experience during your recent stay at the Holiday Inn Chicago Mart Plaza River North! We pride ourselves on being a topnotch Holiday Inn that exceeds our guest’s expectations with upscale, modern décor, fantastic service, and a great downtown location in the hip River North area.... More 

Belle Plaine, Minnesota
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very accommodating, as we arrived in the early morning on Friday because we decided to drive thru the night to make the best out of our few days in Chicago. At first, the hotel wouldn't let us check-in early because they said they didn't have any rooms, which turned out to not be the case later on.... More 

Was this review helpful? Yes 1
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Recent Guest, Thank you for taking the time to share your detailed review of your experience at not only the Holiday Inn Chicago Mart Plaza River North, but at some of your favorite dining experiences throughout your trip! The hotel check-in time is 3:00 pm, however, we certainly try to accommodate all of our guests needs, including early check... More 

Skokie, Illinois, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here with some relatives who came from Wyoming to visit. We had a blast! The location is great, right across from the River. The staff was very accommodating, friendly, and professional. I must give a personal shout out to Kevin, at the hotel desk. He went above and beyond, thank you! The bar at the... More 

Was this review helpful? Yes
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Amy, We are so pleased the Holiday Inn Chicago Mart Plaza River North was able to host your husband and relatives during your recent stay in Chicago! We appreciate your kind words regarding our stellar staff and will be sure to pass along your kind regards to Kevin. We certainly look forward to your next stay with us and... More 

lawrence, ks
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We had to choose a hotel at the last minute due to family issues. I am familiar with the area and thought it would work out well. I should have paid attention to the one review that mentioned the strange configuration of the registration desk and rooms. The hotel is connected to the Merchandise Mart and there are offices above... More 

Was this review helpful? Yes 2
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review

Dear Marilyn, Thank you for taking the time to share your feedback with us on TripAdvisor. We understand and want our guests to know that safety is a top priority and something the hotel takes very seriously. Not only is the entire building monitored with security cameras and have security on staff 24-hours, the hotel has its own security staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Chicago Mart Plaza River North? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotels.com, HotelTravel.com, Orbitz, Hotwire, BookIt.com, Priceline, HostelBookers, Agoda, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your Holiday Inn Chicago Mart Plaza River North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn
Hotel Style:
#73 Family Hotel in Chicago
#75 Business Hotel in Chicago
#79 Romantic Hotel in Chicago

728 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (373)
Viewed
Hotel & grounds (69)
Viewed
Room/suite (113)
Viewed
Bathroom (14)
Viewed
Pool/beach area (11)
Viewed
View from room (98)
Viewed
Dining (9)
Viewed
1:37
Videos (1)
Viewed
Other (58)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (312)
Viewed
Amenities (77)
Viewed
Pool (12)
Viewed
Premium Double Room (52)
Viewed
Premium Skyline King Room (52)
Viewed
Restaurants and Bars (28)
Viewed
The Hotel (91)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Room/suite (10)
Viewed
Dining (4)
Viewed
View from room (2)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (4)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay