Location is excellent. It's very close to the Brown line and several bus stops. It's right above the Chicago Sun Times (Lobby is on the 15th floor), so whichever room you get will have a decent city view! The hotel provides lists of places to eat nearby (see the concierge). We found this very helpful, especially for breakfast.
The room...
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Dear Recent Guest,
Thank you so much for the wonderful review! We couldn’t be happier that you enjoyed our hotel and Chicago. We share our Tripadvisor comments with our entire Staff and they will enjoy your comments. Please come visit us again on your next visit.
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If you visiting the north side, this place is in a great location. It is just off the Brown line so getting there from eitehr airport is pretty easy. The place is very clean, service is good and some of the views are outstanding. While we only ate lunch on our day of departure, the meal was pretty good and...
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Dear Recent Guest,
Thank you so much for your kind review. We are so pleased that you stayed with us and found us to be convenient. We appreciate all of your comments. If you wish to share the exact room number with us, we can research that particular unit. tmiu@martplaza.com.
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So. The location is very handy for tourism and - I would imagine - business. The views from the bar are stunning. The lobby is a very impressive atrium-type space. In fact when I walked in I thought 'This is a Holiday Inn? Wow'.
However. The member of staff behind the reception desk couldn't be bothered to crack half a...
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Dear Recent Guest,
Thank you so much for the review. It sounds as if a couple of our Associates stood out for their customer service and re-training may be needed in the other area. We are always striving to provide superior levels of service at every guest contact opportunity and we appreciate your candid review. We will use this a...
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I stayed here for one night for the start of our Route 66 motorcycle tour (my company Orange & Black is an authorized Harley-Davidson tour operator and this is our flagship tour!). Without spending silly money, this ticks all the boxes for a stay in Chicago, whether on business or with friends/family.
Great location, about 5 blocks from the Willis...
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Dear Recent Guest,
Thank you for the wonderful review. We are so pleased that the start of your Route 66 trip began with us. We hope that you can visit us again on your next trip to Chicago.
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We came to Chicago for a long weekend to see a Cubs game and unfortunately after we purchased the baseball tickets realized there was a very large convention in town at the same time. During an extensive search we decided upon the Holiday Inn Mart Plaza for cost and location.
The hotel was easy to get to from Midway via...
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Dear Recent Guest,
Thank you so much for the kind review. We are so pleased that you found us and that our location was convenient. We look forward to your next visit. Become a Fan on Facebook and look for specials.
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Let's see...where can I start? Never in all my years of business travel have I stayed a "full-service" hotel that stopped room service after 11:00 p.m. If you are visiting on business and like, me cannot eat at normal hours, you are out of luck here. I cannot even get a bottle of water. After visiting 3 floors and finding...
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Dear Recent Guest,
We do care! And we are so very sorry that our Vending Service did not re-stock our bottled water. We have notified them and we appreciate you bringing this to our attention. And, although our food service does stop at 11pm, we have partnered with several close Restaurants that deliver within minutes or are walking distance from...
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My daughter and I recently stayed at the Holiday Inn Mart Plaza in Chicago. I was there for a business trip, but arrived the weekend before to enjoy the city! The hotel lobby is located on the 15th floor of the building. The hotel is located close to the financial district which was an easy walk over the bridge. The...
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Dear Recent Guest,
Thank you very much for your comments. We are so pleased you enjoyed your visit.
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We love this hotel. Great location. Not on the Mile but close enough. Very nice rooms, very clean, nice staff. Does not look like your typical Holiday Inn. Very modern decor. Overall great experience both times we've stayed there. Once, there was a prom going on there, but there was no rowdiness or a lot of noise at night. The...
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Dear Recent Guest,
Thank you so much for the kind review. We look forward to your return!
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I took my Grandaughter to Chicago by train. Her First train ride. We booked this hotel for it's indoor pool. (She loves the water) The Check-in was great. When they heard her say she loved the water, they gave us a room with a beautiful view. SHe LOVED it. Thanks for maiking her first trip to Chicago so Great!
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Dear Recent Guest,
That is so great to hear! Thank you so much for sharing your experience. We look forward to having you and your granddaughter visit us again in the future.
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The look and feel of this hotel left me walking through the lobby and only recalling it was Holiday when I felt my self wandering off stayed here while attending a conference also hosted at the hotel. There were several conferences taking place simultaneously, and the only reason I knew is because people were wearing different conference badges. The hotel...
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Dear Guest,
Thank you so much for the wonderful review. We appreciate your business and will certainly pass your comments on to our “award winning” Concierge Robert.
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