I generally think city hotels are pretty impersonal. This hotel is the exact opposite! From the bellmen who helped us with our luggage, to Yulia at the front desk, and Phyllis, a manager, the staff at this hotel are kind and go above and beyond in service. The rooms are clean and comfortable. And we got a great room with... More

I can't begin to tell you the last time I stayed at a Holiday Inn. In think it was in the 70's with my parents. I must say I was pleasantly surprised. I would definitely stay here again when I visit Chicago. Let me start with the positives. Positive: 1. Great location. 2. 4 blocks from the loop 3. Nicely... More

My friends and I were looking for a quick, and less expensive overnight stay in the city. We found the hotel last minute with a great price. It was located in the Mart Plaza, on the upper floors so the entrance to the hotel was a bit confusing. You come into a big vestibule and make your way to a... More

Very average hotel. Staying here for two nights. Room is clean and large, but very outdated. AC unit is very very loud and every time it kicked on, it woke me up from sleep. Not an ideal way to spend two nights. Also, right next to elevator banks, so there's that noise too. Staff was very friendly, lots of smiles.

We came for work and this had a corporate rate. Not expecting too much...but either we gor uograded or lucky. For 109 plus tax we got a room that was a two stoey suite! Had a wet bar. Spiral staircase leading to master suite upstairs. Huge living room wirh cathedral ceilings. A full diningroom table. Full upgrade throufhout. Ask for... More

Wife and I came to Chicago to visit the kids. Great price. Facility in very nice shape. Room on the 23rd floor had a great view. Staff very friendly and helpful especially Marvin who was the first we met. Made us feel welcome coming and going over the weekend.

We wanted a place right downtown as my husband had a meeting there and I wanted to shop a bit. We are remodeling our house and this hotel is attached by a skywalk to the Merchandise Mart and the Luxe Home showrooms. Great place to get higher end decorating ideas. The hotel lobby is on the 15th floor and the... More

Needs serious updating in the rooms, especially the bathrooms. Got a good deal through Hotwire but still not impressed for the building. Elevators were horrible, long waits and half were out I service.

I arrived while the Wells bridge was being repaired/replaced and the Brown line was reduced to a shuttle for a couple days. After a great deal of confusion with the transit system, I finally arrived at the HI Mart Plaza. Within minutes, I was checked in and inside my room on the 19th floor. Gorgeous view of the river --... More