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All 167 Chicago hotels

Holiday Inn Chicago - Mart Plaza

3.5 of 5 Hotel   |   350 West Mart Center Drive, Chicago, IL 60654 (Near North Side)
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77%
Ranked #82 of 167 hotels in Chicago
Certificate of Excellence 2013
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  • Reviews (864)
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864 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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Paris, France
1 review
1 of 5 stars Reviewed yesterday NEW

The front desk staff is awful. Expect the same sort of service you get at the post office. I made the mistake of extending a stay here, and you would have thought I had asked them to give me their arm rather than do a simple update. After much arguing with the clerk, I finally got the manager to say... More

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East Rutherford, New Jersey
1 review
1 of 5 stars Reviewed 3 days ago NEW

Almost two weeks ago I called the hotel because my boyfriend is in a wedding and the bridal party reserved rooms there. The service agent at the desk was nice he said I needed to speak with Luis and he put me through to his voicemail. When I did not receive a return phone call from Luis I tried his... More

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utah
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Holiday Inn for five days in April and it was nice ... but. On the upside the lobby bar has a lovely view and a fun atmosphere that attracts plenty of people to chat up after dinner. The rooms are nice and relatively quiet, and rooms with a river view are great for city watching. The... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Recent Guest, thank you for your comments, we appreciate hearing from our guests. It keeps us on our toes and always improving. We do have coffee/tea makers in all of our rooms, just under the large workspace. If you were missing one, then we missed an opportunity and are sorry about that. Also, we’ve heard from many of our... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for a convention in march for students in architecture. We had about 400 people staying at this hotel from all over the country, i was traveling from CA. The convention was for a total of 3 days and we had various meeting and banquets there. I first want to clarify that yes, some members of our group were loud... More

Was this review helpful? Yes 1
martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Edgar, we appreciate your comments and certainly hope that you will visit us anytime you are in Chicago. Although, the group that you mentioned did have a rather loud, fun, first night; we believe that the Planners for the group were quite pleased. We also, realize that most all of the group was here to learn and have some... More

Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It was our first time in Chicago. The location is right by the river and fairly close to the L train. Checking in was prompt and the staff was friendly. When we got to our room, we were bummed that it didn't have a view. We talked to Edgar and asked if we could upgrade to a room with a... More

Was this review helpful? Yes 2
martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Recent Guest, thank you so much, we will definitely give Edgar the praise deserved. And, we look forward to your next visit. More

Guelph, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here last Saturday night and loved the hotel.Great interior and view of Chicago skyline from our room. Room was clean and comfortable sleeping conditions.The only drawback I found was that the beds seemed small for a dbl bed

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Maria, thank you for sharing your comments. We are glad that you enjoyed your visit and hope that you will visit us again soon. More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked on hot-wire so I got this room at $76! What a steal! The hotel rooms start above the 15th floor so hopefully you get a good view (not of the courtyard.) The entrance is grand and spacious. Cityscape bar has a great panoramic view of the skyscrapers and smells delicious! They could replace those flat screens to some... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Recent Guest, thank you for the kind review. We are so happy that everything met with your satisfaction and do hope that you stay with us again soon. More

Fremont, California
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Located next to Merchandise Mart in downtown Chicago, this is a family friendly hotel. There is a very nice indoor heated swimming pool, with a decent gym. Breakfast buffet is delicious. Room's are big in size. Staff is very friendly. Local subway is very close by in the Mart. The only downside of this hotel is that it is in... More

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martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Syed, thank you for the detailed review of your visit. We are so pleased that you were happy and we look forward to your return. More

Zanesville, Ohio
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here on a business trip April 1-3, 2014. The hotel is in a great location with great views. The hotel is clean, the beds are comfortable, and the service is great. I have no complaints and would definitely stay here again.

Was this review helpful? Yes
martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Kevin, we can’t thank you enough for being our guest and for taking the time to share your review. We look forward to your return. More

Dyer, Indiana
Top Contributor
55 reviews 55 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had to attend a week long CE class and chose this hotel based upon its location to the class. The hotel main lobby is very nicely decorated. The staff were pleasant. It offers room service at very fair prices, or you can dine in the restaurant. You are connected to the Merchandise Mart where there is shopping and food... More

Was this review helpful? Yes
martplaza, General Manager at Holiday Inn Chicago - Mart Plaza, responded to this review

Dear Recent Guest, we appreciate your comments are pleased that you found good value for you needs. We hope that you will visit us again on your next visit to Chicago. More

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Additional Information about Holiday Inn Chicago - Mart Plaza

Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Holiday Inn Chicago
Chicago Holiday Inn
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Family Hotel in Chicago
#65 Business Hotel in Chicago
#82 Spa Hotel in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Chicago - Mart Plaza 3.5*
Official Description (provided by the hotel):
Welcome to Holiday Inn Chicago Mart Plaza, a downtown Chicago hotel offering the best view of Chicago. River North, the Loop, Michigan Avenue, the Magnificent Mile, the Merchandise Mart, the landmarks that draw millions to downtown Chicago each year are right outside the Holiday Inn Chicago Mart Plaza hotel. Stroll to countless restaurants and shops in the Chicago's River North Area, or conduct business in Chicago Loop's dynamic business center. Plan a quick trip to downtown Chicago's Magnificent Mile, Millennium Park or Navy Pier. Holiday Inn Chicago Mart Plaza hotel puts you in the heart of the downtown Chicago. Fifteen stories above the action, it's a high-rise haven of relaxation, convenience, and unbeatable service. At the Holiday Inn Chicago Mart Plaza Hotel each of our 521 guest rooms and suites are spacious, beautifully furnished with awe-inspiring city and river views. The Holiday Inn Chicago Mart Plaza hotel offers 16 meeting rooms with nearly 25,000 square feet of modern, flexible function space, complete with the latest audio/visual technology and high-speed Internet access. The Holiday Inn Chicago Mart Plaza hotel is located 3 miles to/from Chicago's McCormick Convention Center. ... more   less 
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#64 Family Hotel in Chicago #65 Business Hotel in Chicago #82 Spa Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to Holiday Inn Chicago Mart Plaza, a downtown Chicago hotel offering the best view of Chicago. River North, the Loop, Michigan Avenue, the Magnificent Mile, the Merchandise Mart, the landmarks that draw millions to downtown Chicago each year are right outside the Holiday Inn Chicago Mart Plaza hotel. Stroll to countless restaurants and shops in the Chicago's River North Area, or conduct business in Chicago Loop's dynamic business center. Plan a quick trip to downtown Chicago's Magnificent Mile, Millennium Park or Navy Pier. Holiday Inn Chicago Mart Plaza hotel puts you in the heart of the downtown Chicago. Fifteen stories above the action, it's a high-rise haven of relaxation, convenience, and unbeatable service. At the Holiday Inn Chicago Mart Plaza Hotel each of our 521 guest rooms and suites are spacious, beautifully furnished with awe-inspiring city and river views. The Holiday Inn Chicago Mart Plaza hotel offers 16 meeting rooms with nearly 25,000 square feet of modern, flexible function space, complete with the latest audio/visual technology and high-speed Internet access. The Holiday Inn Chicago Mart Plaza hotel is located 3 miles to/from Chicago's McCormick Convention Center. ... more   less 
Number of rooms
521

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