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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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#124 of 169 Hotels in Chicago
1,281 Reviews 3 of 5 stars
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,281 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Saint Paul, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were there during a very busy weekend and clearly the hotel was understaffed. That was all fine and understandable. The room was a decent size and the sound not too bad given the location (across from the broken pop machine). But the room was fairly shabby given its presentation. The room and the hallways clearly had been impressive at... More

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Senior Contributor
28 reviews 28 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It's a nice hotel and the rooms was very clean, the attention is really low average. The only really bad thing in the hotel is that the shower was really old so barely have some hot water and all the water stay on the tub, is a nice hotel but it really need some renovations.

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Palo Alto, California
Top Contributor
541 reviews 541 reviews
29 hotel reviews
237 helpful votes 237 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The views from the lake-facing rooms are spectacular, and the renovations make the hotel feel like true luxury. We booked the suite for the weekend of my wedding at the Field Museum, and it was the ideal place for all the girls to get ready and for the wedding night. Spacious and comfortable and upscale, plus a convenient location close... More

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Belton, Missouri
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked a last minute deal after getting to Chicago and deciding the first hotel we booked at was just too far away. The Congress Plaza is on the south edge of downtown, directly across from Buckingham Fountain. It has quite the history, but unfortunately it is showing its age. You can tell that it used to be one of... More

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4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Great location. Comfortable rooms for a 100+ year old building. However, business travelers need working wifi. Absolutely horrendous! They even have a network cable prominently displayed but it doesn't work. Poor wifi is a deal breaker for me - would not recommend for business travelers.

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Clacton-on-Sea, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a Hotel of two faces. it's an old hotel with a nice façade but the rooms at the back of the property are terrible. the first room we were offered smelled damp, the room was dirty and dark with only a few lights in the room. the corridors had paint and plaster hanging off the walls and I... More

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Chester, England
1 review
2 of 5 stars Reviewed 1 week ago via mobile

It was our first time in Chicago and stayed for 5 nights. Check in was easy enough, I explained about it being our first time in the city, no offers of suggestions of things to do or even an enjoy your stay. We were place in the Buckingham suite which sounds nice but soon realised we were in the extension... More

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

When I found that I had been booked into this hotel I looked at the reviews on TripAdvisor and was surprised at how variable they were. I know why now... When I first checked into the hotel I was given a room in the South tower. It was horrible. It was damp, dirty, dark and smelly. After complaining I was... More

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Mesa, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I bought a groupon at a good price. We had a lake view. I bought the Groupon and then got on trip advisor and read summed of the reviews. I actually was starting to regret my purchase and almost canceled after reading the reviews. However I decided to stay and check it out for myself. This place... More

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Philadelphia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price we paid, I was expecting the hotel to be really nice. The rooms were shabby and the AC was way too much. The room was really cold even after switching the AC off. The staff was okay. I have had better customer service in hotels. This was just average. Albeit, they have a good lobby with a... More

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Hotel Summarization (Beta)

What travelers say

  • Grant park(27)
  • Great location(26)
  • HOT WATER(14)
  • Very nice(11)
  • Lake view(10)
  • Navy pier(8)
  • Very old(7)
  • Air conditioning(7)
  • Front desk staff(4)
  • Flat screen TV(4)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Congress Plaza Hotel 3*
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

793 photos of this hotel

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Hotel & grounds (68)
Room/suite (96)
Bathroom (14)
View from room (30)
Dining (3)
Business center/function rooms (2)
Pool/beach area (2)
Other (165)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (381)
Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

Management photos: Courtesy of the property manager

All management photos (33)
Hotel & grounds (5)
Dining (5)
Room/suite (20)
Other (3)
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