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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,429 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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OFallon, MO
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

This is a beautiful old hotel. However the guest room floors and rooms need to be brought up to modern standards. New room doors wallpaper electric,paint and trim. While the baths were updated, plumbing didn't drain well. Also a definite musty smell. The lobby is beautiful, it's just a shame that the rooms leave guests with a poor experience. Service... More 

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Roscoe, Illinois
1 review
2 of 5 stars Reviewed yesterday NEW

Old hotel with very little upgrades. Our rooms baseboard was covered with dirt and dead bugs. Carpet was old, furniture was old, bathrooms were old. Not a happy camper and I wasn't even sleeping outdoors!

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

My husband purchased a groupon for our hotel stay at the Congress Plaza Hotel. I was at first excited to stay at this hotel, at the price we got for a room and the location. However, after setting foot into the hotel, I soon realized that the lobby area is ok, and once you hit your floor you see that... More 

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4 reviews 4 reviews
1 of 5 stars Reviewed yesterday NEW

We got this room via a Fly Porter package for the Taste of Chicago event. The only good thing I can write about this hotel is the location. It is literally across the street from the event. However looking back this isn't really necessary because we only spent a few hours there, so a bus ride or walk from another... More 

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Seattle, Washington
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Art Deco style of this hotel is almost nice. It almost has a feel of grandeur from 'yester-year', but not quite. With a good refurb, it could look spectacular, but as it is, the care that the paint, carpets (and everything) needs is just that little too obvious. Staff I interacted with were curt. Completely fine for a business... More 

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Spring Grove, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We went to the Chicago symphony which is just a couple of bocks away from the Congress. We booked a couple of rooms for some family that wanted to join us for some Christmas events afterwards. Maybe 10 miniute walk to the Bean. Like many of the other reviews remarked on, the hotel needs a serious update. Took 15 minutes... More 

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1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

The lobby is nice and great location but very outdated and felt a little uncomfortable. If you appreciate antiques and such you will be okay with this hotel but it was a little spooky for me and my girlfriend. We would not stay again.

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DeWitt, Iowa
Top Contributor
50 reviews 50 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location is great and the lobby is beautiful, but the rooms are average at best. We were disappointed with the worn furniture and shabby furnishings. We were also super annoyed with the house keeping staff knocking on our door before 9 am to clean and the rattling pipes. In the past we have stayed at Acme, Hard Rock, and... More 

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is my FAVORITE hotel in Chicago. The lobby is beautiful, the views are breathtaking and its older unique charm is really something you must experience. You cant beat the rates. The employees are very friendly and accomodating. The rooms are old charm elegant, beautiful wallpapers throughout the hotel. The only complaint I have is the bathroom lighting. But thats... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights, wonderful hotel. Comfy beds, brilliant location, super helpful staff. Don't be put off by the rubbish reviews, if you're looking for a convenient place to stay to explore Chicago then this place is perfect. Pay double for better wallpaper if you really want to, is rather spend my money in the city!

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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • HOT WATER(13)
  • Lake view(10)
  • Very nice(8)
  • Very old(7)
  • Air conditioning(7)
  • Navy pier(7)
  • Front desk staff(3)
  • Art Institute(3)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Congress Plaza Hotel 3*
Number of rooms: 851
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

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Room/suite (120)
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Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
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Standard Double (50)
Standard King (47)
The Hotel (55)

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