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Congress Plaza Hotel

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520 S Michigan Ave, Chicago, IL 60605
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,498 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Brooklyn, New York
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

I came to Chicago for a business trip. Based on the location of this hotel and its size (it's a "convention center" after all), I thought it would be fine and the price was right. But I should have known the deal was too good to be true. This place is totally a case of 'you get what you pay... More 

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Osaka, Japan
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I like this hotel - big rooms with high ceilings, great location, decent bed, spacious bathroom. And reasonable fees. The staff seem to have been here a long time so they go with the ambiance of the place, in which one can sense the glory of an earlier era. Very energy efficient, too, it seems. It's snowing outside but I... More 

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Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

What a history this hotel has. Its all in the room folder. Yes the hotel is older, but it has charm. Loved the high ceilings. Employees were all very nice. Forgot to put up the do not disturb sign and the staff came back 2 times to clean the room. Check out is easy.

Was this review helpful? Yes 1
Denver, Colorado
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Outdated and could definitely use some TLC but you can see where it used to shine in it's day. I thought it was exactly as described. The doors security seemed a little sub par (no deadbolt) and the bathrooms could use some updating and it could have been a little cleaner but for the price of $79 on a week... More 

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15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very young nice room close to everything and also with a great price from Groupon! I would book this place again and also use SpotHero for parking throughout all of Chicao for cheap parking! Highly recommended!

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Senior Contributor
25 reviews 25 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our room on the 11th floor turned out to be on the fire escape route, so we requested another, and the front desk obliged immediately. The hotel is old, but the rooms are big and the bathrooms are modern and clean. The bed was comfortable. But the woodwork is old and has been painted many times. The location on Michigan... More 

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Las Piedras, Puerto Rico
1 review
2 of 5 stars Reviewed 6 days ago NEW

We got to the hotel at 11 pm. The property gives you an immediate sense of old times. The room smelled musty and the carpet looks stained and dirty. I also opened a door to enter one of the rooms I was assigned and then closed it immediately. I walked like four steps away when I HEARED the door shaking... More 

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Senior Contributor
22 reviews 22 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Some elements of this hotel are really nice. The lobby looks pretty grand as do some other parts of the hotel but other parts were quite dowdy and in need of updating; for a cheaper rate per night you would overlook it but as stated it wasn't exactly budget. Barely got any hot water out of the shower and they... More 

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Lansing, mi
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here over the very busy St Patrick's Day weekend. I was skeptical based on the reviews, but ended up being pleasantly surprised. We stayed in the Buckingham wing, which is the "newer" addition, built in the 60s, in room 2201. I can't comment on some of the other guests' criticisms because in a hotel as... More 

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Hotel Review Summarization

What travelers say

  • Grant park(23)
  • Great location(21)
  • HOT WATER(11)
  • Very old(7)
  • Lake view(7)
  • Air conditioning(5)
  • Very nice(4)
  • Navy pier(4)
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Room/suite (126)
Bathroom (21)
View from room (54)
Hotel & grounds (85)
Pool/beach area (3)
Dining (4)
Business center/function rooms (2)
Other (148)

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Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

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Hotel & grounds (5)
Dining (5)
Room/suite (19)
Other (3)
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