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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,339 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kalamazoo, MI
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I stayed here last year worst mistake ever I wasn't expecting a five star hotel but the room was disgusting not clean the cable box was hanging from the TV that was mounted on the wall paint peeling and chipping the sheets had stains on them the entire hotel has a funky odor in the hallway in the rooms I... More

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New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The Congress Plaza hotel itself I would rate "poor", but with the experience I had there, I simply have to rate it as as "terrible". While the lobby is large and quite nice, the rooms are extremely out dated and smell terrible. My room (3306) was small, across the hall from a very noisy vending machine, and had chipping wallpaper... More

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Spent three nights here as an add on to a business trip. Location is really very good. It is cheap accommodation for sure. Downsides were average food in the restaurants, all of the staff just seem unhappy except for the housekeeping lady who checked that my room was OK. My shower had to be run for 10-15 minutes before I... More

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Broadview Heights, Ohio
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I hate to write negative reviews ,,, but i did not feel comfortable at this hotel at all. The city was full and at the price i was charged, i expected so much more. This has been my least favorite hotel that i have stayed at in Chicago. I can certainly appreciate that this hotel has been described as vintage... More

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Top Contributor
57 reviews 57 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this loop hotel,walking distance to Daley center . Not a lot of bars right by grant park across the street. Friendly staff wifi was useless. For the price a very good bargain. Lots of restaurants in area hotel restaurant not much.would stay there again if price is right.

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19 reviews 19 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

First trip to Chicago. Ran the Chicago Marathon. Reserved a room at Congress Plaza, close the the start and finish. Skipped my normal first step when booking a room in a new city. I DID NOT READ THE TRIP ADVISOR REVIEWS. Big room, old room, old carpet, old paint, tiny bathroom, no hot water, running toilet, no air conditioning.... Everything... More

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Adelaide, Australia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Great location close to Lake good view On a clear day. Rooms are big but could do with an update. Beds are good though and WiFi excellent. The biggest complaint would have to be lack of hot water which seems to be of no concern to the staff! This is of some concern on a three night stay. Not good... More

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Charles City, Iowa, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I have stayed here before, and several other places, but this hotel is a favorite for location. It is pricey, but more affordable than others in area. It is a beautiful, old hotel with much history. We had a beautiful room overlooking Grant Park and Lake Michigan! Only thing better would have been a balcony to sit on.The room could... More

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Visakhapatnam, India
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Excellent centrally located hotel ,Vintage hotel in front of Millennium park next to the metro line,easy to commute .The rooms and upholstery are old and one has to walk through long corridors to reach the rooms .The Air-conditioners are very old .If one is more interested for a centrally located hotel at a reasonable cost ,this is the best.

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is way out dated. Rooms reflect an ancient time that is no more. The king and queen rooms are very small with said size bed. The elevators are very small and dated as well. The Buckingham section is smoking with lots of nasty smells in the room. The lake view rooms have a very impressive views of both... More

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Hotel Summarization (Beta)

What travelers say

  • Grant park(26)
  • Great location(26)
  • HOT WATER(14)
  • Lake view(10)
  • Very nice(9)
  • Very old(7)
  • Air conditioning(7)
  • Navy pier(7)
  • Flat screen TV(3)
  • Front desk staff(3)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Congress Plaza Hotel 3*
Number of rooms: 851
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

818 photos of this hotel

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Room/suite (96)
Bathroom (14)
Hotel & grounds (68)
View from room (30)
Dining (3)
Business center/function rooms (2)
Pool/beach area (2)
Other (191)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (381)
Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

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Hotel & grounds (5)
Dining (5)
Room/suite (19)
Other (3)
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