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All 167 Chicago hotels

Congress Plaza Hotel

3.0 of 5 Hotel   |   520 S Michigan Ave, Chicago, IL 60605 (The Loop)
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Congress Plaza Hotel
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Ranked #125 of 167 hotels in Chicago
A recent review
5 of 5 stars reviewed 2 days ago
Marlea73 Cleveland, Ohio
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1,115 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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English first
Cleveland, Ohio
16 reviews 16 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let me start this by saying I am so annoyed with all of the negative reviews of this hotel. We booked this hotel after playing priceline roulette and I immediately started reading reviews, most of which sucked. It made me a nervous wreck, dreading my vacation. I started franticly researching "what to do if there's bed bugs in your hotel... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My daughter and I enjoyed our stay at this once grand old hotel. We respect that it is old and does not have some of the modern amenities that newer hotels obviously have. However, if you do your research when looking for a hotel, surely you would know that this historic hotel will have older type bathrooms and that maybe... More

Was this review helpful? Yes 2
Jacksonville, Florida, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 3 nights here and really enjoyed our stay. This is a vintage building with the charm that comes with it. Yes it is a bit antiquated but that is what makes it so special. The history behind this Hotel is deep and one can only imagine the stories the walls could tell. Looking at the many historic photos on... More

Was this review helpful? Yes 1
Livermore, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is in bad repair. The room had a terrible musty smell. Carpets were filthy. There was barely warm water for showers in the morning. The air unit did not work. No wonder they make you pay in full in advance with no refund policy. On top of the $300 for two night then an $80 parking bill. This... More

Was this review helpful? Yes 3
Rochester Hills, Michigan
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

My family and I travel to Chicago at least 2 - 4 times a year, since we have a close relative living there. We booked this hotel based on its proximity to our family member's apartment and knew that it would be a safe neighborhood. We thought we must have been dreaming when we saw the price. It turned out... More

Was this review helpful? Yes 3
Orlando, Florida
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

One can definitely feel the history at the Congress Plaza. Beautiful, antiquated decor throughout. The rooms while immaculately clean & outfitted, definitely could use some upgrade -carpet repair type things, without losing the charm of the hotel overall. Amazing weddings are held in the ballroom- beautiful! The staff are all very hospitable & helpful. The price is reasonable for the... More

Was this review helpful? Yes 1
Mexico City, Mexico
Top Contributor
51 reviews 51 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I love Chicago, I have been here almost every year and for some strange reason I keep coming back to this hotel. The view is simply breath taking, makes me feel in Paris, if I ask for a room with lake view. The rotonda of Congress and Michigan Avenue is an architectural monument that immediately transports you to Europe. The... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worst hotel I have ever stayed in. Phone charger went missing after room service came to clean. Shower had freezing cold water unless left on for 30 minutes. If possible find another place to stay! Location is mediocre at best.

Was this review helpful? Yes 1
Green Bay
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an old hotel. Very pretty lobby. Rooms are older but they have smoking rooms available and the location is great. Good price if you wait and watch for a deal through Groupon. Catch the bus right there or the train is only steps away.

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Sturgis, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If you don't mind roaches skittering across your bathroom floor, or rooms with heaters that will not shut off, or rude staff, or filthy carpet in your room, this place is for you. It is not haunted, it is just a dump. We will never stay here again.

Was this review helpful? Yes 2

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Hotel Summarization (Beta)

What travelers say

  • Grant park(27)
  • Great location(26)
  • HOT WATER(14)
  • Very nice(11)
  • Lake view(10)
  • Navy pier(8)
  • Air conditioning(7)
  • Very old(7)
  • Front desk staff(4)
  • Flat screen TV(4)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #125 of 167 hotels in Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Congress Plaza Hotel 3*
Official Description (provided by the hotel):
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

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