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Congress Plaza Hotel

Hotel website
520 S Michigan Ave, Chicago, IL 60605
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stay 2 nights or more
Best prices for: 1 room 1 guest
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,568 reviews from our community

Traveler rating
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    433
    509
    230
    281
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275
403
105
350
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

It is the third time I come here but this is the last one! The hotel is too old now, the rooms need renovation in every way, service is poor and they have no respect for the non smoking policy. Their rates do not compare to the extremely poor standard of their service. Breakfast is awful and very expensive. I... More 

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Massachusetts
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel for the last 18 years through all of its trials. It's CONVENIENCE to shopping/Metra/Conventions/Other hotels makes it THE spot for us. Rooms are 'old' in design but we LOVE retro wood work etc. Maid service and hotel staff are attentive. Restaurant is slow but there are many others nearby so it really doesn't matter.... More 

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Maryland
Top Contributor
105 reviews 105 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed two nights. True the rooms are dated and furnishings a bit worn and need of renovation, but the room was clean and suited our purpose. We had a Lakeview that was just delightful. You simply cannot deny that it is well located, making a stay and sightseeing a breeze. Good restaurants, parks, and sights (Art Institute of Chicago) so... More 

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Boca Raton, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I came to Chicago with my sister for long weekend to take care of a family matter and we stayed at the congress hotel. The staff was accommodating and polite. The room we had was very spacious and clean. The double bed consisted of 1king size bed and 1full size bed, enough to sleep 3 people very comfortably. The location... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Very basic and not very clean. Bar staff extremely rude and distant just made us want to be anywhere but there. Rooms not cleaned daily etc etc etc Don't bother unless no other choice . The good thing about it is it is central so you can get to the shops and river and lake easily

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Travelers are raving about these Chicago hotels

Amal, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very good location, Michigan av, near to Mignificient mile - shopping and other attractions. Easy transportation from Ohare With the airtrain (or blue line if i remember correctly)) just for 5 bucks and about 5 -10 min to walk. Quite big room With Nice comfi bed. Clean. Even when i had a window towards a street it wasnt too noisy.... More 

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Wesley Chapel, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Old and having character is ok- dingy, unmaintained and rough is not. Here with a business group for meetings and there is really nothing positive to say. Not one area of the hotel is well-kept. Air conditioning is smelly and barely cool. Service is mediocre. Disappointing and doesn't do much to bolster the image of a very neat town of... More 

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

We stayed at the Congress Plaza at the start of our Route 66 trip. The service was the worst we had ever experienced. The staff is absolutely careless. The room was average, uncomfortable bed with hard pillows. The air conditioning unit extremely noisy, even when turned off. The best thing about this hotel is the location. Close to all the... More 

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Greenville, South Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I got a great deal on a room ($145 a night). The hotel was older but not unacceptably so. The hotel staff was helpful and kind. A good hotel for a short, cheap stay. Good: Classy, excellent location, cheap, good value. Bad: No amenities, older hotel, occasional train noise (I slept through it) Most of the reviews I read had... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Just got back from 4 days, 3 nights in Chicago, stayed at The Congress Plaza on Michigan Avenue. It's a place that's definitely seen better days. It's old, and looks it. Everything was repainted to be cleaner and brighter. For the price, it was OK. That's a VERY pricey area, and the Congress Plaza is on the less expensive side.... More 

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Hotel Review Summarization

What travelers say

  • Grant park(23)
  • Great location(20)
  • HOT WATER(8)
  • Very old(7)
  • Lake view(6)
  • Air conditioning(5)
  • Navy pier(4)
  • Very nice(3)
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Amenities (38)
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Courtyard Room (45)
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Lakeview Deluxe Suite (76)
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Lakeview King (51)
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Standard Double (50)
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The Hotel (55)

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Amenities