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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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#124 of 169 hotels in Chicago
1,242 Reviews 3 of 5 stars
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Congress Plaza Hotel
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Congress Plaza Hotel
  • Overview
  • Reviews (1,242)
  • Photos (788)
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1,242 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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English first
Naperville, Illinois
Top Contributor
62 reviews 62 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed yesterday NEW

I try to put some positive with any negative review I give and the positive to this one Is the location. Right on MI Ave near all the parts, museums etc. Also I think the carpet in our room was fairly new... but it goes downhill from there. As many have said this is an old property in desperate need... More

Was this review helpful? Yes 1
Appleton, Wisconsin
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Rooms had little air conditioning. Our hotel room needed an extreme makeover... Peeling paint, old fixtures, musty smell. I also killed a rather large spider in our 11th floor room. After we checked out we waied for one hour to get our car from the valet service. Overall--Not worth the $$

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Salt Lake City, Utah
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We decided to stay here when moving our son into his college dorm. His dorm (The University Center) is not even two blocks away, which made the move easy. Also, the hotel is on Michigan Avenue, right across from the Museum Campus and Grant Park. There is so much to see in that area! Besides the park and museums and... More

Was this review helpful? Yes
Top Contributor
102 reviews 102 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Pros - it was downtown, great location. The hotel was gorgeous and the staff were lovely. The rooms were spacious and the view we had of the city was second to none. Cons - elevators are old and slightly scary, they close a bit too quick at times too. The doors to go into the corridors some times needed a... More

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Lansing, Michigan, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

This hotel is absolutely the worst, the rooms are very dirty and all need maintenance, the shower was bad and the bathroom floors were very old also the AC can't be maintained as well as a terrible sewer system. For 189 dollars a night this hotel doesn't worth $50, I regret every penny I paid because Amazing hotels were around... More

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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Our original room was awful. Moldy, broken, and no upkeep. We were moved to a "remodelled" room, which was better, but still not worth the price. Rooms are not cleaned well. Housekeeping quality is poor. Maintenance is clearly not done routinely. No water pressure at all, even by hotel standards. The lobby is dead. Escalators not working. Restaurant closed most... More

Was this review helpful? Yes 1
New York City, New York
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel for one night as a stop over from traveling with my friends. We arrived late and the front desk was very welcoming and helpful. We got up to the room and it was huge! Booked for two people but could easily fit four in comfortably. It had all of the facilities we needed including a great... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Great location and very beautiful from the outside. We got to our floor (11) and it stunk like bleach cleaners. No big deal. Get our room (1169) and it smells worse. Looking around at the room and see black mold on the register. Who let's a person stay in a room like this? 100% not right. We asked for new... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Truth be told, I was very skeptical about staying here. I read the reviews and was worried that I had spent non refundable money (Hotwire) on a hotel my wife and I were gonna hate. We got on the small elevator and headed to our room. When we got to our floor, the smell was of cleaning products. That made... More

Was this review helpful? Yes 3
Bethesda, Maryland
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location and price were great. The drawbacks is that the bathrooms are out of date, our toilet ran frequently and the place in general is need of a refresh. I skipped breakfast, but a friend told me it was horrible, the bar was nothing special.

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Hotel Summarization (Beta)

What travelers say

  • Grant park(27)
  • Great location(26)
  • HOT WATER(14)
  • Very nice(11)
  • Lake view(10)
  • Navy pier(8)
  • Very old(7)
  • Air conditioning(7)
  • Front desk staff(4)
  • Flat screen TV(4)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Congress Plaza Hotel 3*
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

788 photos of this hotel

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All traveler photos (375)
Hotel & grounds (66)
View from room (30)
Room/suite (95)
Dining (3)
Bathroom (14)
Business center/function rooms (2)
Pool/beach area (2)
Other (163)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (381)
Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

Management photos: Courtesy of the property manager

All management photos (33)
Hotel & grounds (5)
Dining (5)
Room/suite (20)
Other (3)
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Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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