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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,397 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
2 of 5 stars Reviewed yesterday NEW

This hotel is in an amazing position. You can walk to all the main city's attractions, but if for some reason you must stay in the hotel (as I had to) you will not really have good time. The rooms are cold and the heating system is noisy (especially at night) and it doesn't work very well, as the air... More

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Saint Louis, Missouri
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

We stayed here because the other hotels in the area would not let us stay only one night. We had read the reviews and they seemed to all ring true. The location is excellent, right on south Michigan, the hotel itself is outdated but clean. No major complaint so. The hotels part, just be aware you may have A LOT... More

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Superior, WI
Top Contributor
128 reviews 128 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Wow. You can feel the history in this place. Sadly, you still live the history as everything is old and mostly beat up. My room looked like it hadn't been updated in decades. Great location. I had a view of the lake front which was awesome. Easy to get to lots of things on the Mile. But wow, this hotel... More

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1 review
1 of 5 stars Reviewed 2 days ago NEW

I've been in this hotel couple months ago, and it was the worst experience for me and for my friends too! The hotel has an old furnitures and has a musty stuff. BE CAREFUL before you book:) Btw, the location of this hotel is the only good thing.

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New York City, New York
14 reviews 14 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This was a tip on my room key holder. The hotel is in a good location and centrally located. The hotel could have been worse but it was not a good value, given my room rate. My room was quite dated and could use some updating.

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1 review
1 of 5 stars Reviewed 4 days ago NEW

Never book this hotel. Vergane glorie. Presents nice rooms on website which are not available. .… i could continue for minutes and minutes. Make pictures of holes in the walls. Rusty spots. Broken sinks. Damaged chairs. Etc etc. The personel though is very friendly and helpful. I guess they looking for another job.

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Kansas City, Missouri
Top Contributor
73 reviews 73 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you stay here you should definitely fork over a little extra for a lake view, well worth it in my opinion. Hotel is in a wonderful location for visiting just about anything in downtown Chicago, just a short walk up Michigan Blvd. to the Art Institute and the Chicago Cultural Center. It is a beautiful old building. It might... More

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London, United Kingdom
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed at the Congress for 5 nights in early Nov' 2014. The hotel is clean & the staff are friendly and polite. The rooms, however, are a little dated and in need of a spruce up. The rooms in the Buckingham Wing are quite small and you feel isolated from the rest of the hotel. Despite this, the hotel is... More

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The Villages, Florida
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Location! Location! Location! By Grant's Park - a very convenient downtown location. We were in Chicago for a wedding - with a block of rooms reserved for family. The bed was extremely comfortable - and that was the only good thing about the room. Very dated. The furniture was beat up. Only one straight back chair in a king-size room.... More

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Troy, Michigan
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My family (7 of us) spent a short vacation (2 days) in Chicago and enjoyed our stay at the Congress. The Staff was very accommodating providing us with adjoining rooms. Leon, the concierge, and his entire staff were fantastic and very helpful in planning our short stay activities. The hotel is historical but could use some modernization. The restaurants and... More

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Hotel Summarization (Beta)

What travelers say

  • Grant park(26)
  • Great location(25)
  • HOT WATER(14)
  • Lake view(10)
  • Very nice(8)
  • Navy pier(7)
  • Very old(7)
  • Air conditioning(7)
  • Front desk staff(3)
  • Art Institute(3)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Congress Plaza Hotel 3*
Number of rooms: 851
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

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Hotel & grounds (69)
Pool/beach area (3)
Bathroom (14)
Room/suite (96)
View from room (30)
Dining (3)
Business center/function rooms (2)
Other (194)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

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Hotel & grounds (5)
Dining (5)
Room/suite (19)
Other (3)
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