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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,475 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Baltimore, Maryland
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is an hotel that needs updating. It is way outdated! The exercise room is way at the outskirts of the hotel and the equipment is outdated and not in great working conditions. The exercise room itself needs work. The check-in process was quick and efficient. The restaurant I ate at (one right in front of the entrance) had the... More 

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1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

If you don't like your hard working money and would love to have the worst customer service then this is the spot for you. Complete waste of my r time and money. The have false advertising, I'm my case the total for the room was $103. Two

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Orlando, Florida, United States
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I realize that this is a historical hotel, but there is a way of keeping the historical charm without it looking like nothing has changed since the last update in the 80s. I stayed there for two nights for a conference with one other person and we each had a cold shower once and a warm/hot shower once in February.... More 

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13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

When one enters it all looks very grand. It is a product of its era. The rooms are less grand, though. However, our room had beautiful big bay windos and it was a big room. The bed was big and comfortable. The bathroom re-decorated and all very clean. I slept very well. Very well situated right across Grant Park and... More 

Was this review helpful? Yes 1
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a nice hotel. The building itself is interesting architecturally and the public spaces quite grand. The rooms are huge, and the super king size bed we had was enough to accommodate a football team. The location is superb for the Auditorium Theatre, the Chicago Symphony and the Art Institute. Having said that, some folks might be put off... More 

Was this review helpful? Yes 1
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent my birthday week here a couple of years ago. I like ed the hotel, yet it seemed to be a little outdated. It is a Chicago staple and has been a part of the downtown skyline for years. For the money, it was worth it considering how convenient the location is to downtown. MY room overlooked Grant Park(at... More 

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Mount Prospect, Illinois
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel Is What You Pay For, Nothing Special But Also Not The Worst. The Location Is Great And There Are A Few Good Places To Eat Within Walking Distance, The View Of The Lake Is Nice And The Rooms Are Clean. I Would Recommend This Hotel To Someone On A Budget

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New Lenox, Illinois
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

Just stayed at this hotel because we got a great price on Groupon. Went to the car show and decided to make a weekend out of it. Our room was very clean and our bathroom was also very clean. The sheets were crisp and fresh. It is an old hotel and I think they are trying to keep with the... More 

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London, United Kingdom
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

We had a good stay at the Congress. The rooms were large as were the beds, which were firm, as I like them. We had a corner suite room, so views of Willis Tower and side view of the lake. If you have a room at the back, as we did, you will need an upper floor room as the... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here with my boyfriend for what was suppose to be a start of a relaxing valentines weekend. Both of us had no idea about the stories surrounding the hotel, but because we both love history and vintage places, we considered staying here. The rooms were super dated. The carpet was shabby. The amenities were horrible and the bathroom was... More 

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • HOT WATER(13)
  • Lake view(8)
  • Very nice(7)
  • Very old(7)
  • Air conditioning(6)
  • Navy pier(5)
  • Front desk staff(3)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Congress Plaza Hotel 3*
Number of rooms: 851
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

854 photos of this hotel

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Room/suite (125)
Bathroom (21)
Hotel & grounds (85)
View from room (54)
Pool/beach area (3)
Dining (4)
Business center/function rooms (2)
Other (147)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (381)
Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

Management photos: Courtesy of the property manager

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Hotel & grounds (5)
Dining (5)
Room/suite (19)
Other (3)
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