We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 169 Chicago hotels

Congress Plaza Hotel

3.0 of 5 Hotel   |   520 S Michigan Ave, Chicago, IL 60605 (The Loop)
Hotel website
Hotel amenities
Special Price
10%OFF SUMMER SALE
Save Saved
You added Congress Plaza Hotel to your Saves list
Congress Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
38%
Ranked #123 of 169 hotels in Chicago
A recent review
4 of 5 stars reviewed yesterday
Michael V Independence, Kentucky
  • Overview
  • Reviews (1,214)
  • Photos (968)
  • Similar Hotels
  • Amenities
  • Q&A (3)
  • Room tips (317)
  • Location
  • More
Write a Review

1,214 people have reviewed this hotel

Traveler rating
    90
    331
    380
    175
    238
See reviews for
217
318
84
250
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Independence, Kentucky
1 review
4 of 5 stars Reviewed yesterday NEW

I booked a room at the Congress Hotel for a recent family vacation to Chicago. The location was what drew me in the most, as it's within walking distance of many of Chicago's primary tourist attractions, and it's right on bus and train lines if you need to get to others. After reading some of these reviews, I was expecting... More

Was this review helpful? Yes
Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The Congress was glorious back in the day. I say this not because I know any history about the building, but because you can see its past glory shining through. Beautiful marble floors, arched doorways, Greco-Roman sculptures, gold detailing. It was gorgeous at one time. Now the rooms are just ok. Service is ok. Price is ok. Its a typical... More

Was this review helpful? Yes
Houston, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 days ago NEW

We booked via Groupon and after reading reviews I was a little scared to stay here. I have to say I am so glad we did! The location couldn't have been more perfect. Walking distance to nearly everything there is to do or see. The only thing we couldn't walk to was Wrigley but there is a train station not... More

Was this review helpful? Yes
Spokane, Washington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

We just stayed at the Congress Plaza Hotel. The room was outdated, smelled old and musty and was generally old, dirty and not a pleasant feeling. We did not shower there and just got a bad feeling from this hotel. The beds were fine but that's about all I can say about the place besides the location across from Grant... More

Was this review helpful? Yes
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My son and I were visiting Chicago for the first time recently and stayed at Congress Plaza for 5 nights. We loved it! I booked it via Hotwire and got it at a great deal. I was at first a little concerned because of some of the negative reviews here, but I honestly didn't see what people were complaining about.... More

Was this review helpful? Yes 1
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Claiming to be one of the most haunted hotels in the country, the Congress Plaza is a classically styled building turned hotel. We didn't have any strange experiences here, but it was a very nice hotel. Staff was very friendly and helpful. Rooms were quite nice and though perhaps out of date fits with this genre building just fine. The... More

Was this review helpful? Yes
Hamilton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Decent place. Old architecture. Poor wifi in rooms. Very quite in hallways. Very close to millimium park.. right on most trolly bus routes. valet staff nice. Got discount on room when mentioned expennsive parking.

Was this review helpful? Yes
Indianapolis, Indiana
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We've stayed at the Congress plaza. The first time we had a view in the South Tower and the second time we had a corner suite with a view in the North Tower. We could see Buckingham Fountain from our window. We didn't even turn on the TV because of the great view we had. We like the hotel because... More

Was this review helpful? Yes 2
Derby, United Kingdom
Top Contributor
126 reviews 126 reviews
42 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

Travelling as part of a tour group and arrived in Chicago late afternoon, so time to have a quick walk around and get our bearings. Now, this hotel boasts that it's hosted numerous Presidents and it probably has, but since all the visits were in the past, I think it's fair to say that they haven't bothered to re-decorate since... More

Was this review helpful? Yes
cincinnati
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked the Congress Plaza Hotel through a Groupon somewhat reluctantly after reading some of the mixed reviews here. We spent two nights and I was pleasantly surprised. The criticisms about the property needed some upgrading are valid, a lot of the woodwork is chipped or crumbling. The room was small and the TV was older than you see in... More

Was this review helpful? Yes 3
Owners: What's your side of the story?
If you own or manage Congress Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Congress Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Grant park(27)
  • Great location(26)
  • HOT WATER(14)
  • Very nice(11)
  • Lake view(10)
  • Navy pier(8)
  • Very old(7)
  • Air conditioning(7)
  • Front desk staff(4)
  • Flat screen TV(4)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Congress Plaza Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Orbitz, Hotels.com, Tingo, BookIt.com, Cheap Tickets, BookingOdigeoWL, Reservation Counter, Agoda, TripOnline SA, Otel and Venere so you can book your Congress Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

968 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (371)
Viewed
View from room (30)
Viewed
Room/suite (95)
Viewed
Hotel & grounds (65)
Viewed
Dining (3)
Viewed
Bathroom (14)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Other (160)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (565)
Viewed
Amenities (54)
Viewed
Courtyard Room (63)
Viewed
Lakeview Deluxe Suite (109)
Viewed
Lakeview King (74)
Viewed
Restaurants and Bars (33)
Viewed
Standard Double (79)
Viewed
Standard King (69)
Viewed
The Hotel (84)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (5)
Viewed
Dining (5)
Viewed
Room/suite (20)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Chicago with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 
Number of rooms
851

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Congress Plaza Hotel and other travelers.
3 questions

See all questions (3)

Questions? Get answers from Congress Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer