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All 168 Chicago hotels

Congress Plaza Hotel

3.0 of 5 Hotel   |   520 S Michigan Ave, Chicago, IL 60605 (The Loop)
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Ranked #124 of 168 hotels in Chicago
A recent review
3 of 5 stars reviewed yesterday
SnailNorway Norway
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1,245 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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Norway
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

In May 2014 I spent twice some days at this hotel. Once in the North Tower and once in the South Tower. The rooms were almost identitcal, but the South was a bit less shabby than the North. The rooms were old standards, with somewhat problematic light, so that it was impossible to read in bed for example. The view,... More

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NYC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is in a convenient location. Hotel has great historical value but needs serious renovations. Room was adequate, fairly clean, but completely outdated. Bed was comfortable, better than I expected. The free wifi connection was horrible. We had an inside room(not view) and it was so dark and quiet everyone slept in. Overall, it was mediocre.

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Canada
Top Contributor
65 reviews 65 reviews
63 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed three nights in July 2014 while visiting family and playing tourist in Chicago. No, we didn't see the famous ghost of the old hotel. Reservations - made over the phone. We couldn't book our third night until somebody cancelled. The people on the phone were quite courteous. And they didn't ask us to move rooms for the extra... More

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Staff is Unfriendly!! Room sucks. Air conditioner was not enough to cool off the bathroom let alone the room, bed was horrible, pillows like rocks, I paid for the view and it was a great one, I paid for early check in and my room WAS NOT ready!!!!

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Lowell, Michigan, United States
Senior Contributor
47 reviews 47 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband & I decided on a weekend trip to Chicago via Amtrak. I booked a lakeside view room at the Congress. While the room was small & had some cosmetic blemishes it was perfect for us. The location was great & there is a restaurant/bar on site. Our lake view room overlooked Grant Park & the fountain. All of... More

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Jefferson City, Missouri, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I read many reviews and was a little apprehensive in staying here. It's supposed to be the most haunted hotel in Chicago! I checked in late in the evening. My room was a bit of an old smell to it but was bearable and otherwise good. The bed was comfortable and clean. The bathroom was updated with a great shower.... More

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Newburgh, New York
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

OH MY. I had a bad feeling from the minute I confirmed my reservation. Was in Chicago for business and was trying to keep costs down. Got dropped off and walked into lobby, look decent and figured I'd give it a try. Staff were RUDE at check in, we asked if we could possibly have 2 rooms near each out... More

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Incline Village, Nevada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

centrally located great view of buckingham fountain and grant park great restaurant sheds aquarium the nature museum navy pier harry carey's great sushi right down the street red and brown lines are right down the street!!!

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Urbana, Illinois
Top Contributor
90 reviews 90 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel reluctantly after finding out we messed up the reservation on our original choice. We did not want to pay $300 for a hotel near Grant Park for a half marathon, so we checked other reviews and rolled the dice. This place was not at all luxurious; though it appeared to be at one time. People... More

Was this review helpful? Yes 1
Chicago
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Location may be great though but terrible experience. Concierge not friendly, very poor customer service! Worse was around 12 midnight while all of us were sleeping, a man with a very loud voice and walkie talkie opened our door - good thing there was a chain to the door and I'm not a light sleeper - really shabby door as... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Grant park(27)
  • Great location(26)
  • HOT WATER(14)
  • Very nice(11)
  • Lake view(10)
  • Navy pier(8)
  • Very old(7)
  • Air conditioning(7)
  • Front desk staff(4)
  • Flat screen TV(4)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Congress Plaza Hotel 3*
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

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Lakeview Deluxe Suite (109)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more   less 
Number of rooms
851

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