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Congress Plaza Hotel

3.0 of 5 520 S Michigan Ave, Chicago, IL 60605
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Congress Plaza Hotel
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Congress Plaza Hotel
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1,469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Mount Prospect, Illinois
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This Hotel Is What You Pay For, Nothing Special But Also Not The Worst. The Location Is Great And There Are A Few Good Places To Eat Within Walking Distance, The View Of The Lake Is Nice And The Rooms Are Clean. I Would Recommend This Hotel To Someone On A Budget

Was this review helpful? Yes 2
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New Lenox, Illinois
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just stayed at this hotel because we got a great price on Groupon. Went to the car show and decided to make a weekend out of it. Our room was very clean and our bathroom was also very clean. The sheets were crisp and fresh. It is an old hotel and I think they are trying to keep with the... More 

Was this review helpful? Yes 2
London, United Kingdom
4 reviews 4 reviews
3 of 5 stars Reviewed 5 days ago NEW

We had a good stay at the Congress. The rooms were large as were the beds, which were firm, as I like them. We had a corner suite room, so views of Willis Tower and side view of the lake. If you have a room at the back, as we did, you will need an upper floor room as the... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here with my boyfriend for what was suppose to be a start of a relaxing valentines weekend. Both of us had no idea about the stories surrounding the hotel, but because we both love history and vintage places, we considered staying here. The rooms were super dated. The carpet was shabby. The amenities were horrible and the bathroom was... More 

Was this review helpful? Yes 2
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The good outweigh the bad therefore deserves 4 stars! The good..... I have stayed at the Congress 3 times, for girls weekend, ghost hunting fun and both! The Congress Plaza Hotel is so beautiful in some areas, so rich in history, has a great location, great views, clean rooms and is probably the least expensive hotel on Michigan Ave. The... More 

Was this review helpful? Yes 1
Kalamazoo, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I had accidentally booked the wrong dates to stay at this hotel so I tried to call and correct the mistake but they did not want to accommodate me at all and didn't offer me any deals or credits to my account. They were very rude and inconsiderate and I will never book with this hotel again. "Our efficient, helpful... More 

Was this review helpful? Yes 1
Rochester Hills, Michigan
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have been coming to Chicago for 5 years now, trying out new hotels.I always see the Congress Plaza Hotel when we are walking to Lollapalooza. I knew it was an old hotel, and I heard of the "haunted stories," I was so pumped to stay there. I read how so many famous people have stayed there, how Al Capone... More 

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Madison, Wisconsin
12 reviews 12 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed her Valentine's weekend Feb. 2015 after purchasing a Groupon deal. I called to confirm and they had no record of our reservation, but were able to straighten it out over the phone. When you type in the hotel on google, the search "Congress Plaza Hotel bed bugs" is the first suggestion that populates - as... More 

Was this review helpful? Yes 3
Barrington, Illinois
Top Contributor
50 reviews 50 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The Location is unbeatable The hotel rooms are dated, heating/AC in rooms is marginal. The hotel could use a full make over. They still allow smoking and you can smell in in the hall ways. For the price you will be OK but do not expect 5 star hotel.

Was this review helpful? Yes 2
A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Stayed one night the last weekend in January. Although it's not modern & updated, I loved the charm of the furniture! Our room was clean and had an amazing view! We had trouble finding an ice machine or a vending machine that was stocked. Over all it was a good nights stay at a reasonable price with an AMAZING view!

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • HOT WATER(13)
  • Lake view(8)
  • Very old(7)
  • Very nice(7)
  • Air conditioning(6)
  • Navy pier(5)
  • Front desk staff(3)

Additional Information about Congress Plaza Hotel

Address: 520 S Michigan Ave, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Congress Plaza Hotel 3*
Number of rooms: 851
Reservation Options:
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Also Known As:
Congress Plaza Chicago
Hotel Congress Plaza
Congress Hotel Chicago
Congress Plaza Hotel Chicago

854 photos of this hotel

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All traveler photos (441)
Room/suite (125)
Bathroom (21)
Hotel & grounds (85)
View from room (54)
Pool/beach area (3)
Dining (4)
Business center/function rooms (2)
Other (147)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (381)
Amenities (38)
Courtyard Room (45)
Lakeview Deluxe Suite (76)
Lakeview King (51)
Restaurants and Bars (19)
Standard Double (50)
Standard King (47)
The Hotel (55)

Management photos: Courtesy of the property manager

All management photos (32)
Hotel & grounds (5)
Dining (5)
Room/suite (19)
Other (3)
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