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All 168 Chicago hotels

Chicago Marriott Downtown Magnificent Mile

3.5 of 5 Hotel   |   540 N Michigan Ave., Chicago, IL 60611 (Near North Side)
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Chicago Marriott Downtown Magnificent Mile
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67%
Ranked #103 of 168 hotels in Chicago
A recent review
3 of 5 stars reviewed yesterday
J D Surfside Beach, South Carolina
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1,385 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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Surfside Beach, South Carolina
Top Contributor
110 reviews 110 reviews
37 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were a bit disappointed with this property after recent stays at fantastic Marriotts. This property: - you hear the sirens from the 46th floor all night. What is the deal with the windows here? - HVAC unit broke at 11pm on our first night. No one could repair until morning and hotel was booked so no room was available.... More

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Atlanta, Georgia, United States
Top Contributor
87 reviews 87 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Situated in the heart of the Magnificent Mile, near great dining and shopping options, but little else going for it. Rooms need updating. My safe didn't work. Neither did the "menu" button on the remote making video checkout impossible. Catering was okay. Breakfast restaurant was overpriced and unimpressive. Parking is $60 per day. Lastly, there wasn't much hot water in... More

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ontario
Top Contributor
62 reviews 62 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is in a great location, walking distance to navy pier, millinenum park, lots of shopping and restaurants. We were on a girls trip, first time for 3 of us. Room was ready when we arrived and it's really a nice but small room with the smallest bathroom I have ever seen in a hotel but it was clean... More

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Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Very standard accommodations in a good location. The room itself was disappointing. Although on the 21st floor the single pane windows render every siren in the city audible. The tiny bathroom has stained floors. There were spider webs on the lamp. The outlet under the desk was out of order. After the first night (stayed 4 nights) I had to... More

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Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review

We appreicate your time in sharing with us your recent experience. Your feedback helps us to identify how we can continue to improve our guests experience, actions steps are taking place as follow up to your feedback provided. Wifi is extended complimentary in our Lobby and public areas for guests to access. Many guests enjoy finding a comfortable location in... More

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

I want to especially thank Dawn Myers for her excellent customer service and follow up I have some special needs due to my condition! She followed up to make sure all of my needs were addressed. I also want to thank Chad Rigsby for his follow up regarding my meals, When arrived at the hotel for my Conference, On Wed,... More

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FORT WORTH
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First, the pros - A location that can't be beat, wonderful staff, great food at special events. Cons - Just about everything else. My room was dated, tiny, and lacked modern conveniences, such as a mini-fridge (I was on a waiting list, but never got one during my four-night stay) and adequate power outlets. Exorbitant rate for in-room internet service..... More

Was this review helpful? Yes 2
Brian C, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear JKathleenM, Thank you for taking the time to forward your comments regarding your recent experience at the Chicago Marriott Downtown Magnificent Mile. We appreciated your kind comments of our staff service. You're feedback has been shared with the appropriate departments. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your... More

sanfrancisco
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have stayed here several times. Each time the hotel seems to decline more. The lobby remains a favorite ... Lots of action and comfortable seating. But the rooms and hallways are in dire need of refurbishing. Mariott flag should be have tougher standards for one of its premiere locations.

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Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review

We appreciate your time in sharing your experience with us. It was our pleasure to welcome you back and thrilled to know you favor the vibrancy and excitement of the Lobby, Rush bar and seating areas. The Rush bar menu creatively crafted by our Executive Chef is another reason many choose to remain in the Lobby and dine. Action steps... More

White Lake, Michigan
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Here on business, hotel could not be better located in the heart of Chicago. Many attractions within walking distance (e.g. Navy Pier) and close to both bus and train stops for longer trips. Room was very quiet and beds were comfortable. Front desk staff helpful and friendly. The lobby area is very noisy, particuarly near "happy hour" but the noise... More

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Waterville
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Excellent location to shop till you drop. Walk out the front door, turn left or right, it's all good. Plenty of parks within walking distance too. Good service upon check in and check out. We used SpotHero for our off site parking space which was just a few blocks away. Valet allowed us to remain parked while we checked in,... More

Was this review helpful? Yes
Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review

We appreciate your time in sharing your recent experience at the Chicgao Marriott Downtown Magnificent Mile. Being centerally located on the Magnificent Mile allows our guests to walk to various shops, museum, theatre, and enjoy the beautiful sights Chicago has ot offer. We appreicated your kind comments of our valet serive and can assure you your other comments will assist... More

Detroit, Michigan
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was recently on the 28th floor of the downtown Marriott in Chicago. It was my first visit to this hotel in about 10 years. I generally stay in other parts of Chicago. Ten years ago this hotel was very dated from top to bottom. Now the lobby and second floor lounge areas have been totally modernized and are much... More

Was this review helpful? Yes 1
Brian C, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Eqtwink, Thank you for taking the time to forward your comments regarding your recent experience at the Chicago Marriott Downtown Magnificent Mile. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. We sincerely apologize for the inconvenience you experienced during your stay . We were disappointed to... More

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Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Chicago Marriott Downtown Magnificent Mile 3.5*
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#78 Family Hotel in Chicago #83 Romantic Hotel in Chicago #91 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Encounter a renowned Chicago hotel combining the epitome of luxury and convenience at the Marriott Downtown Chicago Magnificent Mile Hotel, a Windy City landmark on Michigan Avenue's Magnificent Mile. Situated amongst world-class shopping and dining, this Chicago, Illinois hotel is in walking distance of top attractions, including Navy Pier, American Girl Place, Shedd Aquarium, Millennium Park, Theater and Museum Districts. ... more   less 
Number of rooms
1198

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