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Chicago Marriott Downtown Magnificent Mile

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540 N Michigan Ave., Chicago, IL 60611
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Chicago Marriott Downtown Magnificent Mile
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Ranked #110 of 176 Hotels in Chicago
A recent review
4 of 5 stars reviewed 3 days ago
Jhn New Jersey
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1,679 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Jersey
Top Contributor
208 reviews 208 reviews
36 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was in the perfect location to be able to see all the major sights of downtown Chicago. You can walk to Milennium Park, Navy Pier, all the shops, the river, the lake, the train. The hotel was very clean and the staff helpful. The prices for drinks and food were astronomical, so do not plan on eating here.

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Delavan, Wisconsin, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms are in need of renovation. Elevators are slow. Only the housekeeping staff was friendly. They appreciate gratuities and deserve them. The towels appeared clean, but smelled burnt. Fitness center was nice, but treadmills were old and worn. Out of order sticker present. $11 for a bottle of beer? No thanks lobby bar! I was shocked the backdrop of our... More 

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Brian C, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Bill P, Thank you so much for taking the time to review our hotel. We certainly appreciate your comments. It is through candid feedback such as yours that our hotel is able to make the necessary improvements to ensure each guest has a magnificent experience. I wanted to let you know that your feedback has been heard loud and... More 

Arlington, Virginia
Contributor
12 reviews 12 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently attended a business meeting in this hotel, and spent one night there. It is a huge hotel with two elevator banks for the lower and upper tier floors. The room was small with a rather low ceiling, but clean and comfortable enough. A new feature in the lobby is the 24 hour convenience store/coffee shop.They sell a nicely... More 

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Marble Falls, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I have stayed here seven years in a row while attending a dental convention in town. Love the location and convenience to restaurants and shopping. Rooms are comfortable and staff is friendly and helpful. Convenient gift shop in the hotel. Starbucks was under construction and was definitely missed. Lobby bar is always full of activity.

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Grand Rapids, Michigan
1 review
3 of 5 stars Reviewed 5 days ago NEW

I didnt have the best stay. Payed $200 for room and when I got up to it, it was dirty and old, Kind of like a cheap roadside hotel. I called right away and asked if they had a more updated room and it was $45.00 more for a remodeled room in other building with a nice view. Thank you... More 

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Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

We appreicate your comments following your recent stay. Your feedback was forwarded to appropriate hotel leaders to ensure focuscontinues to remain on improving the guest experience. Action steps are currently taking place to address your comments shared. Though we do not operate the parking facility here, we do maintain a strong partnership and have forwarded your feedback to them for... More 

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in an standard room with a king size bed, which looks no different than a million other standard rooms with a king size bed. No mini-bar or refrigerator, so trips way down the hall to the ice machine are necessary if one has anything to keep cold. The bed was quite comfortable, with sensible pillows -- not too hard,... More 

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Janice M, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear James W, We truly appreciate you taking the time to review your stay! I can certainly understand your expectations as a frequent Marriott traveler who has grown accustom to the wonderful experiences that Marriott has to offer. I want you to be aware that the comments provided regarding your overall perception of our guest room and the hotel’s condition... More 

Boca Raton, Florida
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed in many Marriott's. The staff is friendly and tries to be helpful. When the heat didn't work and I was freezing the guy quickly came and said it was broken. However, I went to brush my teeth and the water came out brown. I then went to take a shower once the sink's water was no longer... More 

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Brian C, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear sbrina_lane03, Thank you so much for taking the time to review our hotel. We certainly appreciate your comments. It is through candid feedback such as yours that our hotel is able to make the necessary improvements to ensure each guest has a magnificent experience. I wanted to let you know that your feedback has been heard loud and clear... More 

Rochester, New York
Top Contributor
141 reviews 141 reviews
87 hotel reviews
178 helpful votes 178 helpful votes
4 of 5 stars Reviewed 1 week ago

One night stay while in town for business. Service was excellent and recognized as elite rewards member. Enjoyed room service and had excellent water pressure in the showers. Maybe I'm getting old, but the noise level seemed much higher than when I was last here 3 years ago (also more pricey than 3 years ago). Great location for shopping as... More 

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Aurora, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our group had a business meeting at the hotel on March 17th and had wonderful things to say about the guest rooms, meeting room, Harvest Restaurant and the entire staff. Everyone was attentive and friendly. The sales manager, Jenny, and the event manager, Sonja, were great to work with and made the meeting planning very easy. They accomodated all our... More 

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Alabama
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a good choice for the area! Great location, good service, comfy beds, good water pressure in showers, good hotel food. Room was clean and the market in the lobby had just opened which was super convenient. Rooms were quiet and we enjoyed the fruit water in the lobby. Will stay again!

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