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Chicago Marriott Downtown Magnificent Mile

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540 N Michigan Ave., Chicago, IL 60611
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Chicago Marriott Downtown Magnificent Mile
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Chicago Marriott Downtown Magnificent Mile
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1,740 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indiana
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel a couple times for work. It is really a great place, though pricey as you would expect in downtown Chicago. All the staff were super friendly and helpful, and the room was always spotless. Certain aspects of the rooms are beginning to look a bit dated. Depending on the room you get, there are... More 

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Bradenton, Florida
2 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The staff is great but the rooms are really beat up. Club level not available on weekends but they charge more for rooms on weekends. the location is perfect and you can walk to everything. You need to just overlook the condition of the hotel. It is clean.

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Carmella G, Guest Experience Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Graaamoose ~ Thank you for forwarding your feedback following your recent stay. Your comments allow us the opportunity to take action steps and continue to improve the guest experience. Many changes are currently taking place to ensure we continue to exceed our guests expectations. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have... More 

Eau Claire, Wisconsin
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for two nights recently as part of a last minute date weekend when our kids were visiting their aunt. Having grown up in the mid-West we are both fairly familiar with Chicago, but we had never stayed downtown before, wow, I don't think I'll stay anywhere else from now on! Sure, its a hundred... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel was in a great location. Rooms were average but still clean and quite spacious. Wifi wasn't great. Everything is within walking distance of this hotel which helps a lot when visiting a city. There was a decent bar and the staff were helpful. Can't really complain. Quite expensive but I'd say there are definitely far worse and morse... More 

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Glendale Heights, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is located in an ideal spot for tourist visiting Chicago. We were at a convention at stayed at the hotel from May 22- 24 in guest room #1531. Our view of city was minimal but it wasn't bad. Our only complaint was when we first went into the bathroom, we noticed a bar of used soap in the... More 

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Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Valda W ~ We appreciate you takiing the time to forward your comments following your recent stay. Your feedback has been passed along to applicable department leaders as a learning opportunity and will allow us the ability to ensure we continue to focus on the guests and improving the guest experience. Sincerley, C. Gattuso Guest Relations Liaison More 

New York City, New York
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was in Chicago for a United Supreme Council conference in May 2015. The restaurant/dining options were pretty good. The meals at the restaurant were pretty overpriced and the portions weren’t that large. The little bistro they had that served hot food items was open 24 hours and that too was a bit overpriced. The hotel is in a great... More 

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Portsmouth, Virginia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The bar area was nice and hoping and looks like it was recently updated. The rooms looked like a 1980's Holiday Inn. Nothing fancy at all and wasn't impressed. The staff was very nice and the location is definitely what you pay for because the room isn't special. The TV was small, old tiles in the bathroom. Nothing great

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Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Mikelives ~ Thank you for sharing your recent feedback following your stay. Your comments have been passed onto applicable department leaders as we take great pride in contuning to do what it takes to improve the guest experience. We currenlty are addressing your comments forwarded and are looking forward to having the opportunity of welcoming you back so you... More 

Carmel, Indiana
Contributor
18 reviews 18 reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Recently went on a weekend girls' trip to Chicago and chose this hotel purely based on location. Had a room on 37th floor so a pretty decent view, but the rest of the experience was pretty average. Room (especially bathroom) really in need of some updating/remodeling...it was pretty rundown! We weren't in the room that much so it worked out... More 

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Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear IndyMM456 ~ We appreicate you sharing your feedback with us following your recent stay. We have recently begun to take action steps to addess your comments and are lokking forward to bringing various changes to our guests soon to enjoy. Our focus remains on improving the guest experience. We look forward to welcoming you back again and the opportunity... More 

Nashville, Tennessee
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I only stayed here one night but the staff were extremely helpful when I arrived late and hungry. The rooms on the floor where I stayed were recently renovated and I was in a corner room very high up with windows. I am terrified of heights so this was not good for me. The door also did not shut and... More 

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Sonoma, California
Contributor
19 reviews 19 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for the NRA show in May...cold rooms, thin walls, and mediocre dining choices make this a disappointing stay. The heating/cooling in each room is central, so when you call for heat it blows cold air. The light switch at the front door only turns on the small overhead in the entry, leaving you to fumble in semi darkness... More 

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Janice M, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Thank you for taking the time to review our hotel. I was very happy to see that you enjoyed our location and the wonderful things that Chicago has to offer directly outside our doorsteps. Your feedback allows us the opportunity to take actions steps moving forward to ensure we continue to improve the guest experience. We look forward to welcoming... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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