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All 174 Chicago hotels

Chicago Marriott Downtown Magnificent Mile

3.5 of 5 Hotel   |   540 N Michigan Ave., Chicago, IL 60611 (Near North Side)
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Ranked #105 of 174 Hotels in Chicago
A recent review
3 of 5 stars reviewed yesterday
Travellers1970 Chicago, Illinois
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1,587 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Overland Park, Kansas
2 reviews
2 of 5 stars Reviewed yesterday NEW

What has happened to Marriott in Chicago? The downtown hotel is really getting rundown. The last three visits have been terrible with screwed up reservations, unmet requests and deteriating rooms! One visit they had to move us to three different rooms because air didn't work, or they didn't put us in room we requested. I would day once was acceptable... More 

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Chicago, Illinois
Top Contributor
132 reviews 132 reviews
16 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed yesterday NEW

Marriott has a great location in the heart of Chicago's magnificent mile but this property needs updating and staff training. I wrote a review on Marriott's site and was pleased that the hotel did contact me regarding the stay. They stated they are currently in the process of a complete renovation and would also look into the staff issues. Their... More 

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Piqua
Top Contributor
116 reviews 116 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Not a thing wrong...a great location...great, smiling service...immaculate house cleaning...great beds...nice views. The only drawback for me is the huge size. I just happen to prefer a smaller, more personal hotel...but that's a very tiny criticism. You'll certainly not go wrong at The Marriott.

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Springfield, IL
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

You only get one chance to make a first impression. This one left the worst impression of any hotel. I stayed there because there was a three-day conference at the same hotel and it was convenient. By the thermostat was a permanent plaque that stated it would be challenging to keep comfortable in the room. They were right. Even with... More 

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Brian C, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear randyw36, Thank you for taking the time to provide feedback and sharing your experience at our hotel. I want you to be aware that the comments provided regarding your overall perception of our guest room has been forwarded on to the appropriate team members so we can use that information to continue to positively impact our guests’ experiences. We... More 

Papillion, Nebraska
Top Contributor
63 reviews 63 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a business meeting in Chicago and spent the night here. It was great to be so close to so many things and the service was amazing! Everyone we came in contact with was cheerful. The only downsize could be the size of the bathroom - it wouldn't have been good if 2 people wanted to be in there... More 

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Schaumburg, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is going through some significant renovations and you would hardly know it. I had a phenomenal experience from check-in to check-out. The highlight of my stay was spending time in the lobby bar, Rush. I can't talk enough about the location - the surrounding area is...Magnificent!

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at the hotel during the last RSNA for 8 nights. The location is very good as there is a lot of restaurants and shopping areas nearby the hotel, which is also on Michigan Ave the famous street. The staff is very polite and helpful. The breakfast was very good and having a lot of varieties but you have... More 

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Janice M, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

We truly appreciate you taking the time to review your stay! I am more than pleased to see the great comments regarding our staff. Based on that feedback I can say that that the experiences you had with our staff was truly brilliant! I am glad to see that during your convention you were able to enjoy the service provided... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This room is clean but it definitely needed some updating. The bathroom in particular was small and the bathroom door paint was peeling off. The shower scene clean but a closer inspection you could tell that the lower part of the shower tile specifically the grout there was definitely some dirt there. This is not something that I would call... More 

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Bethesda, Maryland
Top Contributor
54 reviews 54 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great location and friendly efficient staff. My colleague is an Elite Marriott member but no room upgrades were available as they had just started an upgrade. He was on the 35th floor and I was on the 27th. At 5pm I could hear the sound of drilling and he noticed it even more higher up! They did stop soon after... More 

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NYC
Top Contributor
93 reviews 93 reviews
39 hotel reviews
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed 1 week ago

DEspite its excellent location,this hotel needs a serious refurbishment, everything is dated, this hotel must have been great in the late 80's but is now far from the basic standards. My first (and last) stay was epic. Firstly thanks to the brilliant design of the building a significant number of rooms are literally next to the elevator. For instance, my... More 

Was this review helpful? Yes
Brian C, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear dcomdus, Thank you for taking the time to provide feedback and sharing your experience at our hotel. I want you to be aware that the comments provided regarding your overall perception of our guest room has been forwarded on to the appropriate team members so we can use that information to continue to positively impact our guests’ experiences. We... More 

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Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Downtown Magnificent Mile 3.5*
Number of rooms: 1198
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott
Hotel Style:
#82 Family Hotel in Chicago
#88 Romantic Hotel in Chicago
#97 Business Hotel in Chicago

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