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All 168 Chicago hotels

Chicago Marriott Downtown Magnificent Mile

3.5 of 5 Hotel   |   540 N Michigan Ave., Chicago, IL 60611 (Near North Side)
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67%
Ranked #103 of 168 hotels in Chicago
A recent review
4 of 5 stars reviewed 2 days ago
Lori R Plymouth, Michigan
  • Reviews (1,389)
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1,389 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
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English first
Plymouth, Michigan
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I went to Chicago with my two teenage girls, their two teenage friends and another mom. We wanted to stay at a nice hotel located right on the Magnificent Mile. We chose the Marriott and had a great experience. Our hotel rooms were clean and well maintained. The lobby was a very busy area with conferences and work functions going... More

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europe
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a mixed experience here. The Pros: attentive, friendly and helpful staff. We enjoyed every interaction with the all staff and we were impressed with their professionalism. Great location in the mag mile - starbx, Argo tea, Walgreen, Nordstrom, Gap, Eataly, navy pier, millennium park, buses all walking distance near the hotel. Functional gym. Nice guest lounge with an... More

Was this review helpful? Yes 1
Kankakee, Illinois
Contributor
18 reviews 18 reviews
4 of 5 stars Reviewed 3 days ago NEW

Rate was lower than most other hotels on Mag Mile and near Navy Pier walking distance - 31st floor - view was great at night - during day - rooftops were dirty looking - but only really cared about nighttime view. Great Bellhop service - very friendly - - parking expensive for valet - but didn't want to deal with... More

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Chesterfield, Virginia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not bad, not great. Sort of the typical conference hotel you'd find in a big city. Rooms on the smallish side but on high floors, you have a great view of the city. Close to the River and just a few blocks from Lake Michigan...but not easy walking distance. $15 for daily Wi-Fi, which seems expensive these days. If I... More

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Brian C, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Lrg37, We appreciate your time in sharing with us your recent experience. Your feedback helps us to identify how we can continue to improve our guests experience, actions steps are taking place as follow up to your feedback provided. We were disappointed to hear that you were not completely satisfied with your room. Wifi is extended complimentary in our... More

Surfside Beach, South Carolina
Top Contributor
114 reviews 114 reviews
37 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were a bit disappointed with this property after recent stays at fantastic Marriotts. This property: - you hear the sirens from the 46th floor all night. What is the deal with the windows here? - HVAC unit broke at 11pm on our first night. No one could repair until morning and hotel was booked so no room was available.... More

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Brian C, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear JD, We appreicate your time in sharing with us your recent experience. Your feedback helps us to identify how we can continue to improve our guests experience, actions steps are taking place as follow up to your feedback provided. We were disappointed too hear that you were not completely satisfied with your guestroom. Your feedback has been shared with... More

Atlanta, Georgia, United States
Top Contributor
87 reviews 87 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Situated in the heart of the Magnificent Mile, near great dining and shopping options, but little else going for it. Rooms need updating. My safe didn't work. Neither did the "menu" button on the remote making video checkout impossible. Catering was okay. Breakfast restaurant was overpriced and unimpressive. Parking is $60 per day. Lastly, there wasn't much hot water in... More

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Janice M, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Thank you for taking the time to share your thoughts regarding your stay. I was disappointed to hear that your guest room was less than satisfactory. Please rest assured that we are looking into this matter and will address the deficiencies that you have mentioned in your review. Please accept our most sincere apologies for these problems. We appreciate you... More

ontario
Top Contributor
62 reviews 62 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location, walking distance to navy pier, millinenum park, lots of shopping and restaurants. We were on a girls trip, first time for 3 of us. Room was ready when we arrived and it's really a nice but small room with the smallest bathroom I have ever seen in a hotel but it was clean... More

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Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Very standard accommodations in a good location. The room itself was disappointing. Although on the 21st floor the single pane windows render every siren in the city audible. The tiny bathroom has stained floors. There were spider webs on the lamp. The outlet under the desk was out of order. After the first night (stayed 4 nights) I had to... More

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Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review

We appreicate your time in sharing with us your recent experience. Your feedback helps us to identify how we can continue to improve our guests experience, actions steps are taking place as follow up to your feedback provided. Wifi is extended complimentary in our Lobby and public areas for guests to access. Many guests enjoy finding a comfortable location in... More

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 6 days ago NEW

I want to especially thank Dawn Myers for her excellent customer service and follow up I have some special needs due to my condition! She followed up to make sure all of my needs were addressed. I also want to thank Chad Rigsby for his follow up regarding my meals, When arrived at the hotel for my Conference, On Wed,... More

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FORT WORTH
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First, the pros - A location that can't be beat, wonderful staff, great food at special events. Cons - Just about everything else. My room was dated, tiny, and lacked modern conveniences, such as a mini-fridge (I was on a waiting list, but never got one during my four-night stay) and adequate power outlets. Exorbitant rate for in-room internet service..... More

Was this review helpful? Yes 2
Brian C, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear JKathleenM, Thank you for taking the time to forward your comments regarding your recent experience at the Chicago Marriott Downtown Magnificent Mile. We appreciated your kind comments of our staff service. You're feedback has been shared with the appropriate departments. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your... More

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Additional Information about Chicago Marriott Downtown Magnificent Mile

Address: 540 N Michigan Ave., Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Chicago Marriott Downtown Magnificent Mile 3.5*
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#78 Family Hotel in Chicago #82 Romantic Hotel in Chicago #91 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Encounter a renowned Chicago hotel combining the epitome of luxury and convenience at the Marriott Downtown Chicago Magnificent Mile Hotel, a Windy City landmark on Michigan Avenue's Magnificent Mile. Situated amongst world-class shopping and dining, this Chicago, Illinois hotel is in walking distance of top attractions, including Navy Pier, American Girl Place, Shedd Aquarium, Millennium Park, Theater and Museum Districts. ... more   less 
Number of rooms
1198

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