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Chicago Marriott Downtown Magnificent Mile

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540 N Michigan Ave., Chicago, IL 60611
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Chicago Marriott Downtown Magnificent Mile
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Chicago Marriott Downtown Magnificent Mile
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1,837 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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kesrock
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is conveniently located. Walking distance to Navy Pier, Hancock building, shopping and more. Comfortable beds. We were on a higher floor and could still hear sirens and noise from below, but I guess that is life in the city. I would stay here again.

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Albuquerque, New Mexico
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Very disappointed in a generally great brand Marriott. On Michigan Avenue next to Nordstroms, Rush, Grand etc. This hotel should be of a flag ship caliber but it is anything but. Half the time i get a room where the wifi doesn't work, and i use this hotel for business. The rooms i have been given often have wallpaper coming... More 

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Travelers are raving about these Chicago hotels

Perth, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 6 nights! Check in was easy, staff were very helpful, food great, rooms comfortable and most important is the location which is very convenient for shopping and exploring this lovely city. We had a conference in the hotel and that worked really well. Will be back!

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Brookfield, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We chose this Marriott because it was so close to downtown, when we arrived our room wasn't ready so we checked our luggage with the bell man and went on our way. This location is so close to shopping, walkable distance to the theatre and close to great restaurants, when we did go into the room it was very clean.... More 

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Atlanta, Georgia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I stayed 2 nights at this hotel. Check in on 7/17 and check out on 7/19. When I first check in on 7/17, the room they gave me was not even clean yet... There were dirty towels, opened soda cans on the table. I have to call front desk to get another room. Marriott gave me 2 vouchers for drinks... More 

Was this review helpful? Yes 2
Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Darwin_x21 ~ We appreciate your feedback following your recent stay. Your comments have been passed along to applicable hotel leaders to ensure we continue to move forward in improving the guest experience. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring... More 

Level Contributor
133 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When we stay at a Marriott property, my husband and I expect excellence. That's the way Marriott has conditioned us. And although this property was well situated on the Magnificent Mile, it had a fun lobby atmosphere and the staff was friendly and helpful, we were still disappointed. We felt like it was just average. We will likely stay at... More 

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Brian C, Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear KarenO, We appreciate you taking the time to forward your feedback following your recent stay. Your comments have been passed along to applicable hotel leaders to ensure we continue to move forward and improve the guest experience. Our guest are our priority, we look for ways to make each stay exemplary. We look forward to welcoming you back and... More 

Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the hotel during a conference in July. My reservations were directly with the hotel, and the process had been quite pleasant. The Marriott reservations team were very helpful and able to work around some constraints in getting my stay sorted out. Credit to them for that. The hotel is well located, at Downtown Mag Mile so it... More 

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Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Sherlock H ~ We appreciate you taking the time to forward your feedback followign your recent stay. Our various hotel leaders reviewed your comments forwarded. Our entire team looks for ways to continually improve the guest experience. Thank you again for your feedback we can assure you our focus is our guests and our primary goal is to provide... More 

Laguna Beach, California
Level Contributor
314 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 1 week ago

Unlike other reviews I had a great experience. I got there around 2:00 a room was ready on the 35th floor. Staff at check in was very friendly. Room was clean and quiet. Downstairs bar was great, club lounge was good, not great like the other Marriotts. Location is right where you want to be in walking distance to everything

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Indianapolis, Indiana
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of this hotel is great right on Michigan Ave and the lobby had a fun/busy vibe. Everything else was so-so. The room was a tad run down, cracked tile in shower, browning grout, rusted door. No mini fridge in the room. The towels in the room were old and thread bare, not what I expect from a Marriott.... More 

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Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear CandiTravels ~ We appreciate your feedback following your recent stay. Your comments have been passed onto applicable hotel leaders. Many of your comments noted are in the procees of being addressed and modernized. Our focus is on our guests and improving the guest experience. We look forward to welcoming you back should your travels bring you back to Chicago... More 

Holland, Michigan
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

Staff was very friendly and helpful. Stayed on the 32nd floor. Rooms were decent/ok. Wifi and tv reception were not great. Nice lobby. Good location on Magnificent Mile, but very noisy (sirens, honking,...etc). Woken up several times each night by sirens. Pricey for room quality.

Was this review helpful? Yes
Carmella G, Guest Relations Liaison at Chicago Marriott Downtown Magnificent Mile, responded to this review

Dear Wschrega ~ Thank you for your feedback following your recent stay. Your comments have been passed along to applicable hotel leaders that will allow us to move forward and improve the guest experience. Our focus is our guests, We thank you again for your comments and look forward to welconing you back again and the opportunity to Host You... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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