I stayed for a night, using reward points. The lobby and history of the hotel is fascinating. However, my room was so small I thought I was in New York City. It's a good thing it was only a place to sleep for this stay. The walls were also paper thin, we could here people coming and going.
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Dear Valued Guest,
Thank you for sharing your comments. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and of its history. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our...
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This hotel is completely outdated, I would say beyond being capable of simply renovating. I went with my boyfriend for his work conference and he was equally appalled. There is little to no ventilation in the rooms, even by turning the ac to as low as it would go, it was too hot and dingy smelling. Fortunately, you are able...
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Dear Valued Guest,
Thank you for taking the time to share your comments. Please accept our apologies for any inconvenience you experienced during your stay at the Hilton Chicago. Please allow me to take this opportunity to assure you, the Hilton Chicago has recently undergone a renovations project that included a restaurant, lounge and a brand new “grab n go”...
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Stayed here a couple of times, including part of my honeymoon, & will definitely be going back. Great location right across the street from Grant Park & Buckingham Fountain on S.Michigan Avenue. Convenient for everything Chicago has to offer. Beautiful public areas & great Irish bar 'Kitty O'Sheas'. Good breakfast & a Starbucks right in the reception area. Highly recommend!
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Dear Valued Guest,
Thank you for taking the time to share your comments and for highly recommending the Hilton Chicago. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and with its location. We are delighted to hear you enjoyed Kitty O’sheas and the breakfast we serve. We have a long...
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While the mainline staff is friendly, this hotel is in general too expensive and incredibly incompetent, especially for conventions like the one I attended. In room internet is outrageously expensive. Elevators are impossibility slow, the television system goes out every time it rains and communications staff never seems to know what is going on - like when you're stuck on...
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Dear Valued Guest,
Thank you for taking the time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff.
Please except our sincerest apology for not meeting and exceeding your expectations throughout your stay, please know we are extremely disappointed for this....
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The location is fantastic and the public spaces are grand and beautiful. Overall service was great. Then you get to your room. I have had larger rooms on a cruise ship. The king size bed took up most of the space. With the additional furniture crammed in, you barely had a 2 ft wide path. The bathroom was tired and...
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Dear Valued Guest,
Thank you for taking the time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you found our location fantastic and our public spaces beautiful! We have a long and hard earned reputation...
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Very nice hotel with lots of history.
We stayed Good Friday weekend.
The only bad experience I had was at check in.
Not enough staff to check everyone in. Took about 40 minutes of standing in line to check in.
Because of the long wait we were upgraded to one of the newly renovated rooms.
The room was very clean....
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Dear Valued Guest,
Thank you for taking the time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and all of its history. We are delighted to hear you enjoyed your guestroom accommodations. We have a long and hard earned reputation for guest satisfaction and it is...
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This hotel has such a rich history and could be brought back to such regal splendor. The elevators are very shabby inside and some of the modern updated interor clashes strongly with the old upscale style of the hotel. Let the modern hotels be modern and allow the Hilton Chicago be the grand old girl that she really was meant...
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Dear Value Guest,
Thank you for taking the time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and all of its rich history and of the service you received from Karen, at the concierge desk. We have a long and hard earned reputation for guest satisfaction...
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Here for a business trip. Major construction outside our window. Complained but they wouldn't move us. Had to contact corporate Hilton to get moved. The location is nice if you want to go to the museum campus. Not so great for anything else. Took a lot of cabs. Wish the customer service had been up to hilton standards.
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Dear Valued Guest,
Thank you for taking the time to share your comments. We are pleased to hear you found our location convenient for the surrounding museums. Please accept our sincerest apology for any disappointment you may have experienced as it relates to the construction noise during our renovations project we are currently undergoing. Please rests assure I will personally...
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Our first experience with this hotel was not great in June 2011, and I wrote about it on Tripadvisor. The person in charge of customer relations for Hilton Chicago contacted us and asked if we would be willing to come back so the hotel could try again. We just got back, and let me tell you, it was a totally...
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Reviewed June 6, 2011
Dear Valued Guest,
Again, we thank you for taking the time to share your great comments as it relates to your return visit to the Hilton Chicago!
It gives us great pleasure to read your comments and to learn of your appreciation with the quality of service you received from our staff especially, as it relates to Carsarra and Desiree!...
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I stayed here for a conference in March, next time I will stay elsewhere (such as the W) and just take a taxi to the conference.
This hotel is a typical large, busy conference hotel. It is also a bit out of the way with no stores or shops close by or places to run out and get a bit...
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Dear Valued Guest,
Thank you for taking the time to share your comments. Please except our sincerest apology for any disappointments you experienced during your stay. We apologize that you did not enjoy your stay or the amenities of the executive level floor. Please be assured, we are currently undergoing our 2nd phase of a renovations project that will include...
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