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All 169 Chicago hotels

Hilton Chicago

4.0 of 5 Hotel   |   720 South Michigan Avenue, Chicago, IL 60605
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Ranked #87 of 169 hotels in Chicago
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 2 days ago
Emily J New York City, New York
  • Overview
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2,412 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (618)
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English first
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I didn't have an overly negative experience but I didn't have a positive one either. The staff was fine. The main areas of the room were fine. The location was great. But there were a lot of issues in the room. I requested a room with some light, facing the street, city, I don't care. But I was told there... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for the disappointments you experience with you room accommodations. Please allow me to inform you, we recently completed a renovations project on some of our guestrooms with more rooms planned for the very near future. These renovations brought... More

Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed at this hotel for a company event. This is a very large hotel. We had a room on the executive level, which had a nice lake view. The hotel is in such a great location, across from Grant Park, and within walking distance to many sights. There is a nice bar in the lobby. Although... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and great location. I was pleased to hear you enjoyed our 720 Lounge and your executive level room accommodations with the nice lake view. It’s always... More

Victoria, Canada
Top Contributor
319 reviews 319 reviews
24 hotel reviews
179 helpful votes 179 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The travel books had been a bit disdainful of this hotel, but I found it to be just about perfect. To my eye, this is what you get when a hotelier does a really fitting job of renovating while maintaining the special spaces. My room was well appointed with modern everything. Nothing felt unattended. I paid extra for a view... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historical hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your upgraded room accommodations, great view,... More

Cleveland, Ohio
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband had to make a quick business trip to Chicago and I decided to tag along! Glad I did! The Hilton Chicago was lovely! We stayed in a Lakefront room on the 17th floor. We had a beautiful view and from our two windows. Our room was a King and we had plenty of space. Our bed was comfortable... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our lovely hotel, location and with the quality of service you received from our friendly and courteous staff. I was pleased to hear you enjoyed your room accommodations... More

Raleigh, North Carolina, United States
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed her for a week while attending a conference. We had a remodeled room on the 11th floor. I was sharing the room with a co-worker and it was GREAT to have 2 bathrooms. Our room was a standard size room, BUT had 2 closets and 2 bathrooms. I love the classic design/architecture of the hotel, but with the... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and convenient location. I was pleased to hear you enjoyed our 720 South Bar & Grill restaurant, 720 Lounge and your room accommodations with the... More

Chicago
Contributor
12 reviews 12 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed 3 nights here in July and for the price I paid, was not impressed. The room and hallways felt dark and tired. My room had 2 bathrooms, go figure. The amenities that I would expect from a Hilton were also lacking, such as no hotel room safe, no minibar/fridge , no mini pad of paper and pen. The... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our Chicago history and nice location/ Please accept my sincere apology for the disappointments you experienced with your room accommodations, housekeeping, amenities, parking and internet. Our goal is... More

Germany
Top Contributor
122 reviews 122 reviews
29 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel is located on South Michigan Ave., opposite Grant Park, and with a bit of walking towards North Michigan or Magnificent Mile. At first I could not find a front desk ... a guest relations person tells me they are a grand hotel (and that's why it is hidden?). The hotel is huge and bustling, the lines at the front... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for the any disappointments you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. Please allow me to inform you, we recently completed a renovations project... More

Arlington, Virginia
Top Contributor
266 reviews 266 reviews
23 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Hilton Chicago is a huge old hotel that dates back to the early 20th Century and has hosted many famous guests and even been part of famous events like the 1968 Democratic Convention riots. The lobby area is incredibly lavish, with old-fashioned decor like marble staircases and chandeliers. The Hilton has done a nice job of making sure the... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice historical hotel, good location and our recent renovations. Please accept my sincere apology for the disappointments you experience with you room accommodations. Our goal is to... More

New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel has lost much of its grandeur and luster from previous visits many years ago. Not only is it need of a complete renovation but the basic maintenance is below par for a Hilton. My room was acceptable in size with limited view. Bathrooms had not been renovated in decades and the furniture with a faux empire style looked... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our athletic club and SNAX, our grab and go store. Please accept my sincere apology for the disappointments you experience with you room accommodations. Please allow me to... More

Olmsted Falls, Ohio, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The location of this lovely grand hotel across from Grant Park makes this hotel a particularly delightful location for those who enjoy a walk to take the edge off a stressful business day. Hotel service was excellent, as were the local dining selections, Kitty O'Shea's and the 720 South Bar and Grill.

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel. Location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your dining experiences in our Kitty O’sheas... More

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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(14)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(7)
  • Navy pier(5)
  • Friendly and helpful(4)

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Green Hotel in Chicago #42 Luxury Hotel in Chicago #59 Family Hotel in Chicago #73 Romantic Hotel in Chicago #76 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
Number of rooms
1454

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hilton Chicago and other travelers.
2 questions

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Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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