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Hilton Chicago

4.0 of 5 720 South Michigan Avenue, Chicago, IL 60605
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#90 of 169 Hotels in Chicago
2,514 Reviews 4 of 5 stars
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2,514 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Contributor
12 reviews 12 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

My husband recently attended a conference at this hotel. The room we had was recently remodeled and had a view of Lake Michigan and the museums. We had a refrigerator and coffee pot in the room also. Not all elevators go to all floors, so make sure you are in the correct elevators. The work out facility was top notch... More

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Seattle, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

While the location and condition of this hotel are top rate, they pulled something on me at check-in that made me unhappy with the experience from the start. Despite paying $250/night for a room, I was informed that in order to get a room with a refrigerator, I'd have to upgrade and pay an additional $40/night. For a fridge! I... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. Please accept my sincere apology for you disappointment with our added charges. Please be assured, we work hard to maintain one of the most... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Absolutely fabulous hotel. Three days and three nights, including an emergency shop over when the airports were down. People friendly. Clean. Location central and easy airport access. One of the Grand Hotels. Try it, you'll like it.

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our fabulous hotel, location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come... More

Arington, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel, great staff, lovely rooms and views, great location for grant park, CTA red line, and downtown universities. You do pay for the amenities and plushness. Only two restaurant options inside (expensive/quiet or packed, loud w/Irish music) so have to consider external options if variety, price or specific type of entertainment meaningful. Ask for corner rooms with provide additional... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel, great location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your lovely room accommodations. It’s... More

paris, France
1 review
2 of 5 stars Reviewed 4 days ago NEW

slow room service, old room, you have to pay for wifi or left luggage, your neighbor shower will wake you up be cause of the noise, I had 2 conditionners but no shampoo, the trash of the bathroom was not cleaned every day, 1 phone out of 2 in the room was broken

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for the disappointments you experience with your housekeeping issues and our added charges. Your experience is not the normal high level of service we provide or are known for and I hope you had the opportunity to speak... More

Melbourne, Australia
Top Contributor
52 reviews 52 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed there over a weekend prior to a conference and the place was happening! Dinner Friday night at the Irish bar was great. Lots of people, an Irish singer and fish and chips. It's not cheap and everything at Hilton brand seems to come with a price tag. I find a split on the service. Everyone is friendly, but... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our busy and classy hotel and great location. I was pleased to hear you enjoyed Kitty O’sheas! Please accept my sincere apology for any disappointments you experienced especially,... More

Racine, Wisconsin
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My girlfriend and I celebrated 65 years of friendship in style at the Chicago Hilton. Our room on the 22nd floor was luxurious, well appointed and the view of the lake and park was beautiful. We took advantage of the Executive Lounge for continental breakfasts and late afternoon hors d'ouerves. One of our great servers was Wanda. We hope she... More

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff especially, Wanda. I was pleased to hear you enjoyed your luxurious room accommodations with the... More

Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this as part of our holiday package and it did not disappoint. In fact on arrival, we thought we were in the wrong place - it looked too grand. Our bedroom as beautiful, the most comfortable hotel bed I have ever slept in and we each had our own bathroom which was a nice treat. The only thing... More

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our grand hotel and great location. I was pleased to hear you enjoyed your comfortable two bathrooms room accommodations and that you will stay with us again! It’s... More

NJ
Top Contributor
96 reviews 96 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Classy, classic big city business hotel. Staff is generally friendly, professions and on point. It is a busy, active hotel so be prepared, but the building and rooms are beautiful and updated. Good location, close to McCormick Place and accessible to restaurants and CTA.

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our classy big hotel, good location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your recently remodeled room.... More

St Charles, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

the lack of in room safes for valuables was very inconvenient. was also told that if I lost the key it would cost me $375. every time you needed to get into your box, you had to wait outside the door and be buzzed in. if other guests were being helped then you had to wait until they were finished.... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for the inconvenience you experienced with your guestroom and the wait time you experienced. Please allow me to inform you, we take security measures very seriously. Keeping this office to a one person minimum at a time allows... More

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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(14)
  • Lake view(12)
  • Executive floor(12)
  • Art Institute(7)
  • Navy pier(5)
  • Double beds(4)

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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