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Hilton Chicago

#94 of 177 Hotels in Chicago
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720 South Michigan Avenue, Chicago, IL 60605
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Hilton Chicago
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Hilton Chicago
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3,089 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brea
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Part of quest to see all the stadiums. Solider Field and Chicago was part of the journey. Visited Hilton in December. Great location. Walking distance to Solider Field and Willis Tower and other areas around Chicago. The lobby is a nice place to relax in especially in cold windy conditions.

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Kansas City
Top Contributor
51 reviews 51 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel am beautiful, the location am perfect to walk to the Field Musem, Shedd Aquarium, restaurants, shopping, the Art Museum, Grant Park, Millenium Park & so much more!! You had to show your key to get to the elevators, desk staff was amazing. The only tiny issue was housekeeping- there was a charger left in our room from a... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, perfect location and with the quality of service you received from our staff. I was pleased to hear you enjoyed the great view from your... More 

West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have been staying at the Hilton Chicago for many years. Each year they add a level of service. This year they had SMS exchanges where you could instantly contact Hilton personel for your convenience. Great add on. Being a Hilton Honor is a must for added value.

Review collected in partnership with Hilton Hotels & Resorts

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed our new SMS service. It’s always good to... More 

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

The entrance is very impressive. The staff is very very accommodating(opposite of where we live in Nj). There were a few major issues with our original room but once we talked to "check in" they switched our room to something much better with an amazing view. Very happy with that.

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests come to expect... More 

Nashville, Tennessee
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Chicago Hilton is a beautiful hotel in a great location. The lobby was nice, but confusing when trying to find Registration to check in. The rooms are small and crowded. The nice thing about the rooms are that they have two bathrooms, but those too are very small. It looks like they are starting to redo some of the... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel and great location. I was pleased to hear you enjoyed our two bathrooms room accommodations. It’s always good to hear we are meeting the expectations... More 

Morgantown, West Virginia
Top Contributor
149 reviews 149 reviews
26 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The location is fantastic. I had a view of the lake and could walk everywhere I wanted in the area. My complaints are, no free wifi, no refrigerator, no exhaust in the bathroom, overpriced parking and the rooms are worse than a newer Sleep Inn or Super 8. At this price why in the world would the management make people... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our fantastic location and with the quality of service you received from our staff. Please accept my sincere apology for the disappointments you experienced especially, with no exhaust... More 

Dallas, Texas
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This was a pleasant surprise. For such a large hotel it had the feel of a smaller facility. Nice front desk staff and accommodations. The rooms were redone and beautifully appointed. There was opportunity for a lake view ( front of building) or the back where you might view city buildings. However there is an El running by which is... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your newly renovated room accommodations and our breakfast... More 

Boston, Massachusetts
1 review
1 of 5 stars Reviewed 5 days ago NEW

My bathroom was filthy, I had to switch rooms at 11:30PM because both locks on my door were broken. There was a drunken homeless man wandering the lobby and the hotel staff seemed unaware and unaffected. The whole hotel seemed dirty- I would never go back.

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Michael H, Manager at Hilton Chicago, responded to this review

Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for the disappointments you experienced especially, with the cleanliness of your bathroom, and locks broken. Your experiences are not the normal high level of service we provide or are known for. Our goal is to always provide the best possible service... More 

Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I rated this 4/5 because some minor attention to details were overlooked by Housekeeping in my room. There were some hairs in the shower (wall and floor) that were present prior to use. In addition, there were similar hairs present on the bathroom floor. It's my belief, the presence were so obvious, the housekeeper or supervisor should have identified prior... More 

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you enjoyed your dining experience at 720 Restaurant and thank you for recommending the Hilton Chicago. It’s always good... More 

Bristol, Tennessee
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is my second stay at the Chicago Hilton. Feel free to read my first review in July 2014, which received a 4 star review. This stay was equally impressive. Nice room, nice staff and a very pleasant experience. After all, I chose to be a return guest. Unfortunately, I experienced a significant customer service issue after the stay. After... More 

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great location and your nice room accommodations. Please accept my sincere apology for the disappointments you experienced with level of service you received for our staff. Your... More 

Hotel Review Summarization

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(13)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(6)
  • Double beds(4)
  • Magnificent mile(4)
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