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All 168 Chicago hotels

Hilton Chicago

4.0 of 5 Hotel   |   720 South Michigan Avenue, Chicago, IL 60605
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68%
Ranked #86 of 168 hotels in Chicago
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
EWood_Ohio Akron, Ohio
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2,338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (595)
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New York City, New York
Top Contributor
78 reviews 78 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed today NEW

-Upgraded my room to the Executive Level and the overall experience was disappointing to say the least -Mattress from adjacent room lying in the hallway all night and all day -Locked out of the room due to a dead lock. Made 4 attempts back and forth from the lobby, till the very nice reception staff decided to send security up.... More

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Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

My wife and myself and my two children (age 3 and 11) came together to a weekend in Chicago. As I am "Hilton Honors" member and had had good experience in several Hiltons, we decided to try the Chicago Hilton for our family weekend. Reservation: On line was site using our Hilton Honors was easy. Although when I tried to... More

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Akron, Ohio
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

Wife and I were upgraded to an executive room - 2 double beds instead of the single king we asked for. Loved the seperate full bathrooms and the beds were very comfortable. Did not like the hallway noise that could be easily heard inside the room(was woken at 3am the first night). Also disappointing was the fact there was only... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed yesterday NEW

Upon entering the Chicago Hilton (my family's favorite Chicago Hotel), my 11 year old son and I were exhausted following our trip from Washington, DC. Our Executive Suites room was fantastic with a view of the Lake and Grant Park. We arrived early July 4th...after checking in, we road bikes on Lake Shore Drive, enjoyed Grant Park (Jazz and fire... More

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san diego
Top Contributor
56 reviews 56 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for my graduation at Northwestern. The location was excellent to venture out and explore the city. The hotel itself was nice, the deli served good food if you were on the run and the rooms were very comfortable.

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North Royalton, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I surprised my daughter for her 17th birthday with a trip to Chicago and a stay at the Hilton. She was so amazed by the hotel. We had a great time and the hotel was perfect - we especially liked the two bathrooms in our room.

Review collected in partnership with Hilton Hotels & Resorts

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Cypress
Contributor
18 reviews 18 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Hilton for a convention this past week. I received an email offering an upgrade to a suite, from our already booked standard $180-something per night room. The deal was $279 but only if available; you had to be wait-listed. We checked in on a Tuesday night, and to my surprise they had already 'upgraded' us, no... More

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Springdale, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for Nike Invitational. We were excited to stay here for the hype of two bathrooms. I suppose the beds are the trade off for an extra bathroom. If it's two people to a room, it's fine, but if you are expecting normal double beds, these are just a bit bigger than a twin. Expect to pay for everything... More

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for not meeting your expectations especially, with your room accommodations and added charges. Our goal is to always provide the best possible services our guests come to expect and deserve. Please be assured, we work hard to maintain... More

Asheville, North Carolina
Top Contributor
107 reviews 107 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our stay here was comfortable and the staff was nice. The hotel itself is a very large older hotel that has been updated, but it still has an older feel. This did not present a problem for us. The location is great across from the park and away from the busy part of Michigan Avenue.

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago, great location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests... More

Sioux Falls, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Hotel is very old and needs a renovation. Lobby is adequate but the rooms are old and in need of updating. Bell staff are rude and appear to not care for jobs. Location is probably good for events in south loop ie Bears games but not for other events.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for the disappointments you experienced especially, with the level of service you received from our Bell staff. Please be assured, I have spoken to the Director of Guests Services to ensure any necessary re-training takes place. Please allow... More

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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(14)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(7)
  • Navy pier(5)
  • Friendly and helpful(4)

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

1,147 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#17 Green Hotel in Chicago #42 Luxury Hotel in Chicago #50 Family Hotel in Chicago #72 Romantic Hotel in Chicago #76 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
Number of rooms
1454

Questions & Answers

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