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Hilton Chicago

#92 of 176 Hotels in Chicago
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720 South Michigan Avenue, Chicago, IL 60605
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Hilton Chicago
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Hilton Chicago
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2,959 reviews from our community

Traveler rating
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    106
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (741)
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Clinton Township, Michigan
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Truly enjoy my stay here each and every visit. Gorgeous and grand, this hotel has a feel of part Al Capone-era with sleeping rooms having an updated feel. Grand ballroom really can make an impact. Staff has moved from "typical" to very friendly & helpful at every level of contact. Hotel has an impressive history as the sight of the... More 

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historical grand hotel, location and with the quality of service you received from our staff. It’s always good to hear we are meeting the expectations our guests... More 

Seattle
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I go to Chicago a few time a year, and have resided in many hotels. Chicago is my favorite of large mid-west cities. Friendly and helpful people, even the cab drivers are fun and interesting. The Chicago Hilton substantiated my attitude of Chicago. Great place to stay with an affordable rate. My room did need small updates like new lamp... More 

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our grand old hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay. It’s always good to... More 

South Jersey
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I normally stay at Marriott but I was in Westmont Illinois and needed a hotel close to my training building. I was pleasantly surprised by this Hilton which seemed to be out in the middle of nowhere (about 25 mins from O'Hare airport). The building looked new and was very nice. Staff was incredible. The in-house restaurant, Windows Cafe, served... More 

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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at Hilton Hotel in Chicago. The hotel is located on the famous Magnificent Mile. Very very beatiful interior. Very comfortable beds. Staffs are attentive to the guests' needs. We had a room with a view of the lake. A beautiful sunrise view greeted us each morning. The hotel is within walking distance to the shops and restaurants. The hop... More 

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your comfortable room accommodations with the... More 

Raleigh, North Carolina
Top Contributor
109 reviews 109 reviews
20 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The rooms are comfortable and well appointed. The breakfast buffet is good. One can get this at any hotel. What makes a hotel warrant a higher rating is what they do when the chips are down. We were stranded at Midway by a one-off snowstorm, along with hundreds of other travelers. Worse, we were separated from our luggage wearing clothes... More 

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of your comfortable room accommodations and our good breakfast buffet. I am truly sorry for your unfortunate experiences at the airport. Please accept my sincere apology we were not... More 

Sandwich, Massachusetts
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

A last minute deal landed us in the best hotel of our trip! From the gorgeous entrance, lobby and baby grand piano to the roof top deck and pool we were happy the moment we arrived. We paid a very reasonable rate and were pleasantly surprised to be in a room with two bathrooms for our family of five -... More 

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our elegant historical hotel and fantastic location. I was pleased to hear you enjoyed your two bathrooms room accommodations It’s always good to hear we are meeting the... More 

Cincinnati, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location and wonderful staff. Kitty O'Shea's was a blast and my room had TWO bathrooms (a must for two traveling women!) Why do I have to lengthen this to 200 words? What if I feel that I said all I need to say in less than 200 words?

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, great location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your two bathrooms room accommodations and... More 

New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I stayed here as part of a very large group in the Spring. Granted, it was unusually warm and pleasent for March. The hotel was overbearingly hot including great rooms. Whn I called to complain I was told theres nothing we can do open the window. So I did and I listened to the railroad and traffic on Michigan Ave... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointments you experienced as it relates to the HVAC in your room accommodations. Your experience is not the normal high level of service we provide or are known for. Our goal is to always provide the... More 

Philly Area
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent three nights at this hotel, booked by my company. I am an Hilton Honors member, but it seems I am not Honored enough to qualify for anything. High Honor members get free wifi, I had to pay $10.00 a night and only received about 1/3 strength making it very difficult to do work in the room. To their credit,... More 

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. . It was a pleasure to receive your comments and to learn of your appreciation of our beautiful interior and your comfortable room accommodations. I was pleased to hear you enjoyed our nice toiletries and comfortable bed. Please accept my sincere apology for... More 

Taos, New Mexico
Contributor
20 reviews 20 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is known for being in the movie "The Fugitive", I did not stay there for that reason. It was my 40th Bday and wanted to go to "Legends" it's Buddy Guy's Place and the fact that these two places are right next to each other helped a lot. I will say that no matter who you talk to... More 

Was this review helpful? Yes 1
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was pleased to hear you had a comfortable stay and you enjoyed Kitty... More 

Hotel Review Summarization

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(14)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(7)
  • Navy pier(5)
  • Double beds(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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