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Hilton Chicago

#93 of 177 Hotels in Chicago
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720 South Michigan Avenue, Chicago, IL 60605
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What travelers say:
Grant park
(25)
Great location
(25)
Very nice
(24)
Hilton Chicago
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Hilton Chicago
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3,030 reviews from our community

Traveler rating
    1,047
    1,013
    612
    250
    108
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585
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1,242
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal
Top Contributor
90 reviews 90 reviews
31 hotel reviews
186 helpful votes 186 helpful votes
2 of 5 stars Reviewed yesterday NEW

I just came back from a convention held the the Hilton. I had a special rate: almost 300$ per night. Reception is fast. The room was large overlooking beautiful Lake Michigan. It needed a bit revamping and a more imaginative designer. WiFi is not free unlike most other hotels I have been to. No free WiFi in 2015 is almost... More 

Was this review helpful? Yes 1
Hong Kong
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a hotel with glorious history and managed by the famus Hilton group. I am disappointed to stay that their standard did not live up to my expectation . Rooms a spacious but old. Internet connection is valuable in lobby only, if you wish to get online in your room, you have to pay an expensive price for the... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced and that we did not meet your expectations. Our goal is to always provide the best possible services our guests come to expect and deserve. Please be assured, we work hard to maintain... More 

Kosciusko, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Every staff member was super friendly and very helpful! My room was super nice and very clean! The location is perfect for walking everywhere! I will definitely be visiting again in the future! I was here for business and unfortunately had to leave the very next day. The little Irish pub inside the hotel is awesome and has great food... More 

Review collected in partnership with Hilton Hotels & Resorts

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Cindy, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, perfect location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your room accommodations and your dining experience... More 

North Royalton, OH
Top Contributor
54 reviews 54 reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Recommend getting a lake view/parking package. A lake view is a must and overnight parking can get petty expensive, $55 a day or $62 for valet. The lobby restaurant is excellent for lunch before going site seeing. Close to Millennium Park

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our elegant old style hotel and convenient location. I was pleased to hear you enjoyed your dining experience at our 720 South Bar & Grill restaurant. It’s always... More 

Atlanta
Reviewer
5 reviews 5 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay here often when I'm in Chicago on business and I love the hotel. Great athletic club and nice bar. It's a pretty good walk from everything but I love to walk. Spacious rooms and nice bathrooms. The staff is very attentive to your needs. Will stay again.

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your spacious room accommodations, athletic club and... More 

Okinawa, Japan
Top Contributor
129 reviews 129 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful historic architecture, well kept hotel, friendly staff, excellent location. The concierge gave us fantastic recommendations for a nearby lunch spot and made us dinner reservations at an amazing steakhouse. We loved this hotel and look forward to visiting again.

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, excellent location and with the quality of service you received from our staff especially, Concierge. I was pleased to hear you had a wonderful stay,... More 

Blaine, Minnesota
Contributor
20 reviews 20 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Chicago Hilton for 5 nights. Our first time ever in Chicago. The room was a little small - actually I think it was too much furniture for the room. Beautiful but dated. There were several volleyball teams there and yet the halls were so quiet. The food line in the morning is ridiculously long and its... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our elegant hotel and convenient location. I was pleased to hear you enjoyed your room accommodations. It’s always good to hear we are meeting the expectations our guests... More 

New York
Top Contributor
82 reviews 82 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We'd stayed here once maybe 10 years ago and it was fine, if not sufficiently memorable to bring us back, but we figured it would suffice for our recent 3-night business trip. We could not have been more wrong. If I provide all relevant details this review will extend for pages, so I will restrict myself to highlights. First, this... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, On behalf of the Hilton Chicago, I would like to offer my most sincere apologies for the challenges you experienced during your stay with us. This is certainly not the normal high level of service we provide. The issues noted in detail have been discussed with our Director of Rooms to ensure the necessary re-training and corrective... More 

Portland, Oregon
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

This hotel was conveniently located. I was able to take the train or walk to a variety of destinations without difficulty. Check in staff were dismal, with the exception of one friendly and helpful person who assisted me with a map and other information. Also, while my bed was made daily, the room was dirty, and did not appear thoroughly... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our convenient location and with the quality of service you received from your Front Office staff person. Please accept my sincere apology for any disappointment you experienced with... More 

Istanbul, Turkey
1 review
2 of 5 stars Reviewed 5 days ago NEW

There is a difference between being historical and being crapy. This hotel is very expensive but the rooms are old faced and dark, and tasteless. For all that money you do not even a mini bar, or even a bottle of water.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for not meeting your expectations. Please allow me to inform you, we recently completed a renovations project on more of our guestrooms with more rooms planned for 2016. These renovations brought new amenities such as in-room safes and... More 

Hotel Review Summarization

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(13)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(6)
  • Magnificent mile(4)
  • Navy pier(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Double Double (78)
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One Bedroom Suite (124)
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Standard King (61)
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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.

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