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Hilton Chicago

4.0 of 5 720 South Michigan Avenue, Chicago, IL 60605
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Hilton Chicago
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Hilton Chicago
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2,851 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stow, United States
1 review
2 of 5 stars Reviewed yesterday NEW

We met some wonderful individuals during our visit, but the quality of service and timeliness of services needed were far below our expectations of a Hilton let alone the Chicago Hilton. And I don't know why they still have double beds instead of queen size beds.

Review collected in partnership with Hilton Hotels & Resorts

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Top Contributor
103 reviews 103 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Despite my many trips to Chicago, I had never had the chance to stay at the Hilton Chicago, so when I finally got the opportunity, I was incredibly excited. As other reviewers have said, when you walk up to the hotel, there are limos lining the front entrance and when you enter the hotel, you feel like you've entered a... More 

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New York City, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is very upscale and well maintained. I would have thought the rates would be higher considering how nice the hotel is. The rooms are very clean and comfortable. All staff were very friendly and welcoming. The breakfast buffet was very good and worth every penny. The only things that bothered me were the extra costs for WiFi and... More 

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Madison, Wisconsin
20 reviews 20 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed in and around Chicago over the years and always wondered "how the other half lived". You see the Hilton from street side and it is pretty imposing. But that was nothing like the first few steps inside. WOW. Breathtaking is the first word that comes to mind. The marble and wood will leave you speechless. Then you... More 

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United States
16 reviews 16 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel during a visit to Roosevelt University. It's located conveniently on Michigan Ave and was very convenient to the downtown area. It was an elegant hotel and the price was very reasonable for such a nice place. It was very modern, well kept and clean. Parking is in an adjacent garage and cost $55 per night... More 

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Los Angeles, CA
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is in a great spot. You have 3 different exits to different streets. The hotel is huge so probably great for conferences, etc. We stayed to visit U of Chicago. Rooms are good size and we booked one with wifi included. Amazing how hotels still try and charge for that. TV is fairly worthless as you need to pay... More 

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Livonia, Michigan
Top Contributor
58 reviews 58 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

While nothing was terribly wrong with my stay here, I was hoping for more from a major hotel on the Miracle Mile in Chicago. It's a very large (and old) hotel and shows its age a bit. Check-in/out went very smoothly and to their credit, they gave me a higher floor city view when I requested it. I thought the... More 

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3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Don't get me wrong-this place it's stunning, beautiful, breathtaking. But they must be doing some renovations. We stayed two nights and all I heard during the day were hammers and saws. I understand it has to be done at some time and with it being winter I'm sure now is the best time. However, the walls were so thin, I... More 

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Northbrook, Illinois
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Impressive building, lobby and location. Chose for location in the south loop (close to McCormick Place Convention Center). Nice views & good service. Pillows and sheets were uncomfortable. Breakfast in lobby restuarant was good. Take out from Irish Pub on first floor was mediocre. Pool and hot tub were clean.

Review collected in partnership with Hilton Hotels & Resorts

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Ithaca, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Recently spoke at a conference that was hosted at the hotel, the entire experience was seamless from check-in to check-out and beyond. Great service orientation at the hotel. Every interaction - front desk/bell stand, audio-video crew, banquet staff, awesome shoe shine guy. My room was comfortable even with the sub-zero temperatures and wind outside.

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great hotel and with the quality of service you received from our staff especially, Front Office, audio-video crew, Banquets and our awesome shoe shine guy. I was... More 

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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(14)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(7)
  • Navy pier(5)
  • Magnificent mile(4)

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels, Cheap Tickets, Priceline, Agoda, Despegar.com, BookIt.com, getaroom.com, Hotels.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Hilton Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#16 Green Hotel in Chicago
#45 Luxury Hotel in Chicago
#61 Family Hotel in Chicago
#79 Business Hotel in Chicago
#80 Romantic Hotel in Chicago

1,128 photos of this hotel

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Hotel & grounds (139)
Dining (13)
View from room (74)
Room/suite (151)
Business center/function rooms (12)
Pool/beach area (10)
Bathroom (49)
Family/play areas (1)
Other (127)

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Amenities (87)
Double Double (78)
One Bedroom Suite (124)
Pool (19)
Restaurants and Bars (30)
Standard King (61)
The Hotel (103)

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Room/suite (13)
Pool/beach area (2)
Dining (4)
View from room (1)
Hotel & grounds (8)
Bathroom (1)
Business center/function rooms (2)
Other (19)
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