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Hilton Chicago

4.0 of 5 720 South Michigan Avenue, Chicago, IL 60605
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Hilton Chicago
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Hilton Chicago
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2,751 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I usually prefer not to stay in large hotels. I find them often impersonal and difficult to get around. This Hilton proved me wrong. I arrived late, sick and hungry. The central location of the elevators made access to any room fairly easy. Maybe December is slow, but it seemed that there were helpful staff everywhere. Nice choice of restaurants... More 

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Springfield, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The Hilton Chicago is our family's preferred hotel choice when visiting Chicago. Since it is located 3 blocks from our kids' grandparents' condo, it is conveniently located and accessible to the activities that we plan. Our experience began well before our check-in date when we received a *proactive* email notification from Mr. Nicosia, Manager of the Executive Floors, who, by... More 

Review collected in partnership with Hilton Hotels & Resorts

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New Jersey
Contributor
16 reviews 16 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for one night on a business trip to Chicago. The location is right across the street from Millennium park in the Loop District. The Blue line train takes you from O'hare to downtown Chicago, within walking distance of this hotel of $5. I couldn't believe how cheap and convenient it was to get here from the... More 

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Kansas City
2 reviews
5 of 5 stars Reviewed yesterday NEW

The porceline around the drain in the tub was in need of repair. Both soap dishes in the bathtub were aged, worn, and in need of replacement. I understand these areas are sources of potential bacteria buildup.

Review collected in partnership with Hilton Hotels & Resorts

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Brookfield, Wi, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Check in was a nightmare, four staff for check in on a Saturday,WHY ? People were waiting in line for at least 45 mins if not longer. We were third in line and our wait was 35 mins. You should be ashamed of yourselves to treat guests this why. In the room one bar of soap for sink and shower,... More 

Review collected in partnership with Hilton Hotels & Resorts

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Melbourne, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed one night. Usually don't stay at 5 star branded establishment, but the rate was competitive. However reception was pu$hy for a upgrade (lake view). Apart from receptionist, all staff were helpful and courteous. Great inexpensive luggage storage on check out I required. Room had great water pressure in shower. Wrought iron heavy office swivel chair hazard to catching your... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

My family plans a Sat. night stay every year to the Hilton to downtown Chicago, visit with Santa, the kids go swimming at the pool and the adults sit sit around the spacious pool area and visit and take pictures galore. We go to dinner, take the kids on a "El" ride singing christmas carols and go to Melineeuim park... More 

Review collected in partnership with Hilton Hotels & Resorts

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Park Ridge, New Jersey
Top Contributor
66 reviews 66 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

hotel needs a cleaning and make over. Unimpressive place. Great location but not if you want easy walk to shopping areas also why can't these places have electrical outlets that work.. I was stuck in one of the older rooms and just did not like it,

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our great location. Please accept my sincere apology for the disappointment you experienced with our guestrooms. As you are probably aware of, we recently completed a renovations project... More 

Rosemount, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Beautiful room - excellent service. Lovely holiday decor in the common areas. Upgraded to two bed/two bath room. I am only a silver member in the HHonors program but I was greeted and treated like a very high end customer. It was awesome!

Review collected in partnership with Hilton Hotels & Resorts

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed your two bathrooms room accommodations and our holiday... More 

Sydney
Top Contributor
50 reviews 50 reviews
22 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here by mistake thinking we were booking into a Hilton just off the Magnificent Mile when in fact it's a 10 minute ride by bus to the Magnificent Mile. Our initial disappointment turned into joy once we were inside the hotel. It is magnificent. When it was built in the early 1920s it was the... More 

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Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our historical hotel. I was pleased to hear we were able to turn your disappointment around to joy during your stay. It’s always good to hear we are... More 

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Hotel Summarization (Beta)

What travelers say

  • Grant park(25)
  • Great location(25)
  • Very nice(24)
  • Room service(15)
  • Michigan avenue(14)
  • Executive floor(12)
  • Lake view(12)
  • Art Institute(7)
  • Navy pier(5)
  • Double beds(4)

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#17 Green Hotel in Chicago
#47 Luxury Hotel in Chicago
#65 Family Hotel in Chicago
#77 Business Hotel in Chicago
#77 Romantic Hotel in Chicago

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