We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Chicago's Essex Inn

Hotel website
800 South Michigan Avenue, Chicago, IL 60605
Special Price
15% off room rate
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Chicago\\
View Map
Add Photo Write a Review

1,473 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    295
    652
    320
    106
    100
See reviews for
357
440
91
199
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1473)
  • Mar-May only
    (372)
  • Jun-Aug only
    (510)
  • Sep-Nov only
    (349)
  • Dec-Feb only
    (242)
All months
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel was clean and the location is amazing, it could use some improvements, the indoor pool it's heated which it's great when the weather gets chilly, staff was nice and polite. It can use some renovations or better lighting outside specially at night,

Was this review helpful? Yes
Lancashire
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We so wanted to give this place a good review, but unfortunately there were to many niggles that could have so easily have made for a better stay. First day the coffee maker made one cup of coffee and then died, this was reported every day for three days with a promise of replacement, in the end we gave up,... More 

Was this review helpful? Yes
Perth, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

location was good for this hotel. Hotel itself was quite tired looking in need of a refurbishment. Bed was very comfortable and clean, plenty fresh towels. Coffee machine in the room didn't work was told a replacement would be made but this never happened!! Very noisy air con. We did enjoy our stay, staff helpful. Hop on hop off bus... More 

Was this review helpful? Yes
Ottawa, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Stayed for 3 nights. Our room was clean and up to date. I'm not sure where all the questionable reviews are coming from because I couldn't find any fault with our room. Our bathroom had a sink just outside the toilet and shower area. The sink was small but very functional non the less. The elevator was a little slow... More 

Was this review helpful? Yes
Bay City, Michigan
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a Chicago classic that's still holding its own. The rooms have been revamped since they were originally built (think '50's Old Hollywood), but I think that was some time ago. The age of this building shows with small hallways and even smaller bathrooms. (Honestly, the smallest full bath I've ever seen!) But, what it lacks in size it... More 

Was this review helpful? Yes
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Dear Guest, Our goal at the Chicago’s Essex Inn Hotel is to create memorable experiences to keep guest coming back. The staff and I want to thank you for your review of Chicago’s Essex Inn. We are so glad to hear that you were able to fully enjoy the comforts of our hotel, and the outstanding service of our staff.... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel is by far one of the best deals you can do for the price and for the location. John and George at the front desk were extremely helpful and very professional and polite. The park is right across the street and so is the train station. The rooms are nice and cozy and clean. I highly recommend this... More 

Was this review helpful? Yes
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Dear Angelo, Thank you for the awesome review! Here at Chicago’s Essex Inn we thrive on maintaining excellent customer service. We are thrilled to hear through everything you experienced we were able to be your shining star. Thank you again for staying at Chicago’s Essex Inn your key to the city! More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Read a previous post with exactly the same circumstance. I booked a 2 single bed room so a pair of Cubs fans could see the game Friday. The front desk gave us a king size bed with an offer to provide a rollaway cot. They would not honor our confirmed copy of the receipt showing 2 single beds. After a... More 

Was this review helpful? Yes 1
London, Canada
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Right across the street from Grant Park, walking distance to Navy Pier, Shedd Aquarium/Field Museum and the Magnificent Mile. The L is a couple of blocks away. Unremarkable but clean, quiet and comfortable. Has an indoor pool on the roof. Staff were friendly and helpful. Found a very reasonable rate for a three-day stay.

Was this review helpful? Yes
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Dear Doug, Thank you for sharing your review with us. We have shared your comments with our staff and look forward to welcoming you back in the future! Thank you again for staying at Chicago’s Essex Inn, Your Key to the City! Fran Robertson, frobertson@essexinn.com More 

Birmingham, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights and celebrated hubbie's birthday. Although the hotel wouldn't put their own decorations in the room, they kindly put up the banners and balloons I sent through the post. The room itself was on the 7th floor and was massive! We had dual aspect - a view over to Grant Park and the Lake and down the... More 

Was this review helpful? Yes
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Rainetta, Thank you for your feedback! I am thrilled you had an awesome time with us; we are always working diligently to provide great service. We can't wait to have you join us again; Thank you for staying at the Essex Inn, your key to the city! At your Service, Fran Robertson, frobertson@essexinn.com More 

Cardiff
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We chose the hotel mainly for the pool as we have a 7 year old and wanted another option should the weather not be so good. The location is excellent, not far from the blue and red line stations allowed us to get to and from the airport very easily, as well as to the cellular field to watch the... More 

Was this review helpful? Yes
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Robert M, Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. Hopefully during your next visit we will be updated with a more modern ambience. Thank you again for staying Chicago’s Essex Inn, your key to the city! At your Service, Fran Robertson, frobertson@essexinn More 

Hotel Review Summarization

What travelers say

  • Grant park(27)
  • Free shuttle(5)
  • Short walk(4)
  • Navy pier(4)
  • Great location(3)
  • Field museum(3)
  • Hotel room(3)
Questions? Get answers from hotel staff and past guests. Ask a question

889 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (340)
Viewed
Hotel & grounds (80)
Viewed
Room/suite (98)
Viewed
Pool/beach area (14)
Viewed
Dining (6)
Viewed
Bathroom (28)
Viewed
View from room (49)
Viewed
Family/play areas (3)
Viewed
Business center/function rooms (1)
Viewed
Other (61)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (466)
Viewed
Amenities (40)
Viewed
Double Double (49)
Viewed
Double Suite (65)
Viewed
Family Suite (70)
Viewed
King Deluxe (55)
Viewed
King Suite (74)
Viewed
Pool (50)
Viewed
The Hotel (63)

Management photos: Courtesy of the property manager

Viewed
All management photos (83)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (36)
Viewed
Business center/function rooms (6)
Viewed
Pool/beach area (4)
Viewed
Other (26)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chicago hotels
Downtown / The Loop
BEST WESTERN Grant Park Hotel
Downtown / The Loop
Hilton Chicago
Hilton Chicago
#97 of 178 in Chicago
4.0 of 5 stars 3,418 reviews
Downtown / The Loop
Travelodge Chicago Downtown
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Congress Plaza Hotel
Congress Plaza Hotel
#131 of 178 in Chicago
3.0 of 5 stars 1,790 reviews
Downtown / The Loop
The Blackstone A Renaissance Hotel
Downtown / The Loop
Hotel Blake Chicago
Hotel Blake Chicago
#48 of 178 in Chicago
4.0 of 5 stars 1,499 reviews
Show Prices
Show Prices
Show Prices

Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay