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Chicago's Essex Inn

3.0 of 5 800 South Michigan Avenue, Chicago, IL 60605
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Chicago's Essex Inn
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Chicago's Essex Inn
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1,190 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milton Keynes (UK)
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife, daughter and I are driving route 66 and this was our first hotel. Our room was on the 11th floor and had and great view over the city. The room was comfortable and clean and the staff were friendly. The hotel is not far from the water front so was a good base to visit some of the... More 

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Mason City, Iowa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I recently visited Chicago for a weekend. Using a Website, we booked a stay for three nights at the Essex. This hotel and it's reputation were totally unknown to me but we took a chance. I can tell you we were extremely pleased with the location, facility and staff. At the room charge, this is more than... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The internet signal was very spotty in my room, which is at the very end of the corridor, and I could barely browse the web. The sink and tub were somewhat clogged, draining slowly. Otherwise the hotel is good and the location is excellent, close to all major attractions in downtown Chicago.

Was this review helpful? Yes 1
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear Rocwhite, Thank you so much for letting us know how your stay was. We really appreciate your honest feedback and thank you for letting us know about your experience. I am so sorry that the internet was in and out and the plumbing was not draining. I will be sure to address these occurrences with my team. We would... More 

Lecce
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel on michigan ave next to the Hilton hotel. Perfect location, clean and comfortable rooms, friendly staff, swimming pool and gym (that i didn`t use). Affordable prices, would book it again!

Was this review helpful? Yes 1
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear Napoleone91, We are so happy that you enjoyed your stay with us. We love hearing all guest experiences and your kind words mean so much to us. Please reach out to me directly next time your travels bring you to Chicago. We really look forward to welcoming you back again soon. jscott@essexinn.com Best Wishes, Alana Jael. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for our first ever trip to Chicago overall we were very pleased the location is EXCELLENT and the staff was very friendly and helpful. Our only problem has been since I got home they charged our credit card twice???? I've called them several times and am waiting on a call back ? We had such an awesome... More 

Was this review helpful? Yes 1
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear Chandibrooks, We are thrilled that you enjoyed your stay in our hotel and sad to hear that no one from our staff has contacted you back regarding your credit card issue. Please contact me directly at lbarker@essexinn.com and I will ensure the appropriate member of our staff reaches out to you. Thank you for your review and we hope... More 

Kent
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for 2 nights in October at that start of a 2 week trip across Route 66. Check in was smooth and the staff were very friendly and helpful in giving advice on directions etc. Our room was a decent size with an amazing view of the Willis tower. The bathroom was a little small, and the sink... More 

Was this review helpful? Yes 4
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear littlemissporty, Thank you for your kind review. We are especially happy that you found our staff helpful and that they were able to answer your questions about Chicago. We are looking forward to hopefully seeing you back with us soon! More 

Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

stayed there for 4 night early December 2014. very nice for the price paid! Decent size room, clean and smelling fresh. located south of the loop area. close to the L train station. I would stay there again.

Was this review helpful? Yes 5
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear Henrique H, We appreciate your review and are happy to hear you enjoyed your stay with us. We hope to have you back with us soon! More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Upon arrival our room was not ready, but the front desk staff offered to store our luggage while we walked around downtown Chicago. After about an hour we went back to the hotel to check in. We stayed in a family suite, which included a room with two double beds and another separate room with a queen bed. With two... More 

Was this review helpful? Yes 3
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear Elaine T, Thank you for your kind words about our hotel. We are glad to hear you enjoyed your stay in one of our family suites. We are aware that our cooling/ heating system is a bit outdated and are currently exploring options of upgrading it. Thank you again for your review and we hope to see you back... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My family of 6 stayed at the Essex for one night. I found the cost to park our vehicle in their lot to be quite high but coming from out of state, we didn't have a choice. We had young children with us (youngest was under 2). The windows opened near the floor and my little one figured out how... More 

Was this review helpful? Yes 3
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear Shawn- Anne P, We truly apologize for the issues you have experienced while staying with us. We take all of the comments and reviews seriously, especially when it comes to the guest safety. We would like the opportunity to speak with you about them directly. Please contact us at jscott@essexinn.com. Thank you. More 

New York City, New York
Top Contributor
252 reviews 252 reviews
49 hotel reviews
215 helpful votes 215 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is located in the south Loop area, across from the gigantic Hilton Hotel Chicago and overlooks Grant Park. The hotel is a short walk from the Harrison (Red Line) train station an just one stop from the Blue Line train at Jackson that takes you direct to O'Hare. Total weekday time from hotel to O'Hare is just over... More 

Was this review helpful? Yes 2
CEssexInn, Manager at Chicago's Essex Inn, responded to this review

Dear TravelJohnsonJ, Thank you for your kind review. We are delighted to hear that you enjoyed everything about the hotel, especially the location- it is truly spectacular! We are also excited to see the upcoming changes and improvements under the new ownership! More 

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Additional Information about Chicago's Essex Inn

Address: 800 South Michigan Avenue, Chicago, IL 60605
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chicago's Essex Inn 3*
Number of rooms: 254
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex
Hotel Style:
#8 Best Value Hotel in Chicago
#98 Business Hotel in Chicago

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