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BEST WESTERN Plus Hawthorne Terrace Hotel

2.5 of 5 3434 N Broadway Avenue, Chicago, IL 60657-2516
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BEST WESTERN Plus Hawthorne Terrace Hotel
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BEST WESTERN Plus Hawthorne Terrace Hotel
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430 reviews from our community

Traveler rating
    190
    178
    33
    19
    10
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125
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51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, United States
1 review
2 of 5 stars NEW

I had good hopes when I walked up to the hotel because the courtyard was nice. However, I was disappointed in the security of the second building, the smell and state of the sheets (wrinkled and did not smell clean), and the state of the furniture. It was clearly damaged and dirty. I would not recommend others stay here.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Ila C, Thank you again for your feedback. I did respond yesterday to your review you wrote on our direct site and apologized for all of the inconveniences you experienced. I wanted to respond here also in case you did not receive that email. I am very sorry that you were not comfortable in the suite in the separate... More 

Bloomfield Hills, United States
1 review
3 of 5 stars Reviewed 1 week ago

Front desk person when I arrived was great. When I was checking out I did not have the same experience. The person handling my check out was not nice and did not know a lot about the parking garage next door that handles parking for hotel guest cars. Breakfast area is very small and in like a closet area of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Curt R, I appreciate you taking the time to give us your feedback from your stay. I had received your review on our other site and have already addressed the service upon check out with my staff. I am glad to know that you were treated well at check in. I hope you understand that this is not common... More 

los angeles, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

very nice location close to wrigley stadium and lots of great restaurants, very clean room and bathroom…. nicely updated, keurig coffee maker in room, breakfast items available in lobby included bacon and eggs

Review collected in partnership with Best Western

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bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Stephen J. K, Thank you so much for your wonderful review! We greatly appreciate your time. I am so pleased to know you enjoyed the location and amenities we offer. We hope to welcome you back in the near future, maybe for a Cubs game when the weather get warmer. Again, thanks for taking time out of your day... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

the bathroom tile floor was so cold it actually hurt our feet ! the room itself was feezing cold as well! the heat was working when we checked in and then went out in the middle of the night. never been anywhere that the third floor is freezing cold!

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear kathybJ3265WH, Thank you for staying with us. I am so sorry to hear of the trouble you had with the temperature of your room. We strive to make our guests stay enjoyable and comfortable and its upsetting that we were not able to do this for you. I am truly sorry for the inconvenience of waking up in a... More 

Stuart, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Nice quiet affordable hotel just north of Lincoln Park. Centrally located near shops, restaurants and transportation and walking distance to Wrigley Field. I love the cinnamon buns brought in for breakfast from the restaurant across the street.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Joseph C, Thank you so much for selecting the Best Western Plus Hawthorne Terrace for your accommodations. I am pleased to hear you enjoyed your stay with us. We share the love of the cinnamon buns with many people who visit Ann Sathers. They have an amazing reputation for their food and service. I do hope you stay with... More 

Landenberg, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Due to a death in the family we had to make a quick trip to Chicago. Needed a hotel room near certain locations, the Best Western Hawthorne Terrace was recommended. The deceased had a pet cat which we took ownership of from Animal Control as soon as we arrived in Chicago. We are so grateful that the hotel is pet... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Victoria H, Thanks you so much for staying with us! I am so glad you enjoyed your stay and that we were able to take care of your furry friend. I am very sorry for your loss and am glad our staff was helpful and understanding. Should your travels bring you back to the area I do hope you... More 

Duluth, Georgia
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent four nights--including New Year's Eve--here recently. Clean, comfortable and quiet room, with all of he amenities. Incredibly convenient location: a variety of good restaurants within walking distance, the bus stop steps away (both express and local routes to downtown), and an El stop about a 15-minute walk. All of the desk staff were courteous and helpful. The rates were... More 

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear mikeofduluth, Thank you so much for selecting the Best Western Plus Hawthorne Terrace for you accommodations. I am very happy to hear you enjoyed your stay with us and that you appreciated our location. I appreciate your feedback regarding our breakfast, we are looking into different ways to improve this amenity for our guests. I do hope you will... More 

Chicago, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My son and I stayed at this hotel for two nights. We got separate rooms and the cost was very reasonable for an urban hotel. The rooms were clean, comfortable and large. The staff was very friendly. The neighborhood was perfect: good restaurants, shopping and night life. Parking was next to the hotel and was easy and affordable. I highly... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Russell H, Thank you so much for staying with us! What a wonderful review of our hotel. Thank you so much for taking the time to let us know how your stay was. I am glad you enjoyed the area as much as we do. I hope you will stay with us again should your travels bring you back.... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed January 27, 2015

This lovely old world hotel has the feel of being in Europe, with a great staff, excellent rooms and rates, clean, and handy to everything. I would definitely stay here again. The breakfast was a bonus, not just continental but warm food with fresh made do it yourself waffles, fresh fruit, boiled eggs, sausage, omelettes, home fries.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Timothy B, Thank you so much for staying with us and also for the kind review. It delights me that you described the feel of the hotel exactly how I felt the first time I walked into the doors of the Best Western Plus Hawthorne Terrace. I do hope that if your travels bring you back to the area... More 

Santa Rosa, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 23, 2015

My husband and I came to Chicago with our two adorable cocker spaniels while we were house shopping. We consider our four legged friends as family. They are our children. We take them everywhere with us and have been to many what hotels refer to as 'pet-friendly.' This is not the case. Many hotels say they are pet friendly just... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
bwht, General Manager at BEST WESTERN Plus Hawthorne Terrace Hotel, responded to this review

Dear Robin H, Thank you for staying at the Best Western Plus Hawthorne Terrace! I am so happy we could be here for you and your family (four legged included of course). I consider my pets my fur babies, so I understand the importance of being able to travel with them also. It sounds like if all works out we... More 

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Additional Information about BEST WESTERN Plus Hawthorne Terrace Hotel

Address: 3434 N Broadway Avenue, Chicago, IL 60657-2516
Phone Number:
Location: United States > Illinois > Chicago > Lakeview
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Plus Hawthorne Terrace Hotel 2.5*
Number of rooms: 83
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Also Known As:
Best Western Hotel Chicago
Best Western Chicago
Chicago Best Western
Hotel Style:
#38 Family Hotel in Chicago
#64 Romantic Hotel in Chicago
#94 Business Hotel in Chicago

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