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The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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Certificate of Excellence 2014
The James Chicago
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The James Chicago
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2,040 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The James Chicago
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Plymouth, Michigan
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 6, 2010

We stayed at the James the 4th of July weekend and loved it. The only, only negative that we had was that the beds are doubles and not queens. However, as most couples would select king size beds, and the 2 beds would be for corporate travellers sharing, this is understandable. From top to bottom The James is first class.... More 

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14 reviews 14 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 28, 2010

Once you walk into the door and the reception area, you are impressed by the lively atmosphere...this boutique type of hotel lives ! Friendly welcome. The rooms are startling...you do not expect this type of room...very contemporary and unusual...the lofts have a separate media room ( type of bunker bed). A good steak restaurant is also on the premises.

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London, UK
1 review
5 of 5 stars Reviewed June 25, 2010

We enjoyed our stay in the James immensely. All members of staff were polite, accommodating and always enquired after our well-being. The room was excellently appointed and furnished and was a pleasure to come back to after a day's hard sight-seeing. We were able to get straight into our room despite arriving early and a check out of 2pm enabled... More 

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Missouri City, Texas
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 16, 2010

Apparently the building or doorframe had shifted making the door to the room very difficult to close. When I complained, the staff simply stated with a shrug that the door would have to be taken off the hinges and shaved down. Well it wasn't as if the problem started the day we checked in! The room also smelled of stale... More 

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TheJamesGM, General Manager at The James Chicago, responded to this review

Debra0183 Thank you for your feedback regarding your experience at The James. I am terribly sorry for the condition of your room and our response. I will reach out to you off line to get more details in order to correct the condition issues and attempt to make it right for you. Best Patrick Hatton General Manager More 

Los Angeles CA
Top Contributor
90 reviews 90 reviews
76 hotel reviews
438 helpful votes 438 helpful votes
5 of 5 stars Reviewed June 14, 2010

For the past few visits to Chicago, we have been staunch Ritz Carlton fans (see separate review). For this trip, however, we decided to split our stay between the Ritz and the James, enticed as we were by a bargain rate from a private sale website, favourable TA reviews, and the James' own attractive website. We were not at all... More 

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Minneapolis, MN
17 reviews 17 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 9, 2010

We stayed at the James Hotel for a long weekend and it did not disappoint us. The hotel location is ideal. We were able to walk to everything from the hotel without taking a cab, with the exception of a couple of restaurants in the evening (nice clothes, heals -it's better to take a cab than to rough it!). The... More 

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20 reviews 20 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 5, 2010

I recently enjoyed a 4 day stay at the James. Very impressed with the details. Room is serviced twice daily, the hotel bar and restaurant are actually very good (specially for dinner and breakfast). Room decor is very modern with a white/brown theme. Free and speedy wireless (like all hotels should have). Staff is attentive and friendly, making you feel... More 

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Washington DC, USA
Top Contributor
55 reviews 55 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 3, 2010

This is a fantastic botique hotel right in the heart of downtown. Close to all of the shops of the Mag Mile. The service was excellent and the rooms were absolutely beautiful. I'd be thrilled to stay there again.

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Princeton NJ
4 reviews 4 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 2, 2010

Stayed at The James for four nights in May. Great location and got a great room rate ($159) on hotels.com. The hotel has a very modern decor and there's great artwork all over the place. What really sets The James apart though is the level of service. Everyone who works there is very friendly and helpful and really goes out... More 

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New York, NY
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2010

Just back from Chicago for Memorial Day weekend with friends.....and a late celebration of my birthday.. My second stay at the James. I found a awesome rate that included breakfast voucher....first time at the restaurant and I will say the BEST selection of hotel breakfast menu that I have ever seen. Overally, the James is top rate. Very professional, friendly,... More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Next morning(3)
  • Michigan ave(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#17 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#19 Romantic Hotel in Chicago
#24 Family Hotel in Chicago

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