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The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
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2,007 reviews from our community

Traveler rating
    1,272
    524
    128
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257
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The James Chicago
See the most recent reviews
Columbia, South Carolina
1 review
5 of 5 stars Reviewed November 20, 2012

My husband & I went here for our 20th anniversary. I read all the reviews & they all held true. We both loved the place. Very clean & the concierge service was great! Great location! This was our first visit to a "big city" & I must say I hope we come back again & stay at The James!

Was this review helpful? Yes
Abel06, Director of Rooms at The James Chicago, responded to this review

Dear stephenie p, Thank you for taking the time to share about your recent stay at The James Chicago! We are truly honored that you chose us for your first trip to Chicago and especially for such a momentous occasion as your 20th anniversary. Thank you for your kind compliments of our concierge staff and we look forward to welcoming... More

Costa Mesa, California
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 18, 2012

The James Hotel is perfectly located to all tourist attractions and public transportations. Coming from O'Hare, the blue line / red line subway brings you right to the hotel ( 1.5 blocks ). The first impression was awesome...friendly bell boy, friendly stuff and a very inviting atmosphere. This is were I want to stay when I travel for business or... More

Was this review helpful? Yes 1
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review

Dear Ingo S, Thank you for taking the time to write about your recent stay at The James Chicago! We are very happy to hear that you enjoyed our staff, amenities, and most of all, that you felt like you were at home which is the experience we strive to provide to our guests. Thank you again for staying with... More

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 18, 2012 via mobile

This is our second stay at the James and it was just as perfect this time. We cannot express enough how wonderful the staff are. Everybody is efficient, friendly and thoughtful. They remember our daughters name, remember our plans for the day, offer water at exactly the right moment, predict every last need. Housekeeping is prompt, doormen are spectacular, turndown... More

Was this review helpful? Yes
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review

Dear Esummerfield, Thank you for taking the time to share your recent experience at The James Chicago! We are truly appreciative of you for staying with us again, and am glad to hear that you found your second trip to be just as enjoyable as the first. Thank you for your wonderful compliments of David Burke's Primehouse and especially, our... More

Contributor
20 reviews 20 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 17, 2012

Recently stayed two nights at the James and thought it was good, not great but good. Check-in was easy and quick, we upgraded to a little larger room ($360 per night) which was a good thing because the rooms are not large. View we had looked directly into another building which appeared to be apartments so our shades had to... More

Was this review helpful? Yes
Abel06, Director of Rooms at The James Chicago, responded to this review

Dear FitToLive, Thank you for taking the time to write about your recent stay at The James Chicago. Although we are glad that you enjoyed some aspects of our hotel, we are disappointed that you found your stay to be just above average overall. We strive to provide a great experience for all of our guests at The James Chicago... More

Milton, Canada
1 review
4 of 5 stars Reviewed November 16, 2012

Very well located, within walking distance of everything, close to the Magnificent Mile, easy walk to the River. Had a Trader Joe's store across the road, where you can buy lots to make your own sandwiches etc. The only drawback to me was the parking which was valet and offsite and cost over $50/day but a lot of downtown hotels... More

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Abel06, Director of Rooms at The James Chicago, responded to this review

Margaret200, Thank you for staying with us recently and taking the time to share your experience with prosepective travelers on Trip Advisor! We appreciate your kind compliments of our helpful staff and are glad that our location was convenient for you to enjoy your trip. On behalf of the entire James team, we hope to welcome you back the next... More

Las Vegas, Nevada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2012 via mobile

We stayed at this hotel for 3 nights. Was close walking distance to shopping and great food! The room is great, cool modern vibe with great furniture! The bathroom the shampoo and conditioner are in bottles in large shower and they smell amazing. We ordered room service a couple times, desserts were ok. We got the cake pop tree. We... More

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KristinByrnes, Front Desk Manager at The James Chicago, responded to this review

Dear itravelusa86, Thank you for taking the time to share your experience at The James Chicago! We appreciate your generous compliments about our room service and our comfortably modern rooms. We are glad you enjoyed your stay with us, and we hope to welcome you back again soon! More

Bellevue, Washington
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2012

Stayed at this perfectly located, clean, friendly boutique hotel in 2010 and now in November, 2012. Just completed my recent stay while attending my conference at McCormick. This place has the right amount "cool" -- a friendly and helpful staff (everywhere), orange infused water and hot chocolate at the front door, free newspapers, a computer kiosk area, and a decent... More

Was this review helpful? Yes
KristinByrnes, Front Desk Manager at The James Chicago, responded to this review

Dear mssking, Thank you for taking the time to share such a great review about your recent stay with us at The James Chicago! We truly appreciate your repeat business and that you found our property and staff to be just as emjoyable the second time around. Thank you again, and we look forward to seeing you the next time... More

Toronto
Top Contributor
67 reviews 67 reviews
13 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 13, 2012

Discovered the James via Priceline. This blind date has turned into a longstanding affair. Staff are fantastic. One can judge a hotel by its front of house: here the doormen, valets and bellmen are friendly, incredibly informed and they remembered us each day! While the concierges are officially the connoiseurs, pulleeeze bring the attitude down a notch. Rooms were cleverly... More

Was this review helpful? Yes
Abel06, Director of Rooms at The James Chicago, responded to this review

Dear HermesParis, Thank you for taking the time to write about your recent experience at The James Chicago! We are flattered that you consider us a new home and are glad that you found us. We appreciate your wonderful compliments, and that our great team of bellmen and valet made your stay a great one. We look forward to welcoming... More

Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 12, 2012

I surprised my boyfriend with a trip to Chicago to shop the Magnificent Mile and visit the German Christmasmarkt (highly recommend!). We had found a deal on Jetsetter for the James, and I figured the deal was too good to pass up. I agree with other posters that it was a little noisy at night, but it is a city,... More

Was this review helpful? Yes
Abel06, Director of Rooms at The James Chicago, responded to this review

Dear heartinsydney, Thank you for taking the time to share your recent experience at The James Chicago. We are glad to hear that you enjoyed our spacious rooms and our water bottles; also note that travel-sized versions of our Intelligent Nutrients bath products are available for purchase if you prefer. I would also like to apologize for the inconvenience in... More

Maidenhead, England
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 10, 2012

Nice, stylish hotel, close to all the amenities of downtown Chicago. Very comfortable beds, excellent, though slightly pricey food in the restaurant / room service. A little noisy at night - why do the emergency services put their sirens on at 3am? Can't believe there's much traffic at that time!! Good conference rooms and support. No pool which is a... More

Was this review helpful? Yes
Abel06, Director of Rooms at The James Chicago, responded to this review

Dear UK-janet, Thank you for choosing to stay with us during your recent trip to Chicago! I am glad to hear that you had an enjoyable experience with us and that our location was convenient to some of the best sights Chicago has to offer. After a long day of visiting the city, I am happy to hear that you... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Magnificent mile(3)
  • Next morning(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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