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The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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Certificate of Excellence 2014
The James Chicago
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The James Chicago
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2,040 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

In an area where there are plenty of hotel options, I would find it hard to choose this hotel as my first choice. For all it's efforts to be a hip and modern oasis in the big city, it comes off feeling tired and underwhelming. Except for the front entry, this hotel has low ceilings, tiny elevators and small guest... More 

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Minneapolis
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there 5 days in july as my wife was running a 1/2 marathon...so many things to love about this hotel. Right in the middle of all the shopping, across the street from a Trader Joe's, walking distance to the beach. Hotel was in great shape and staff was super. When we return to Chicago we will try and book... More 

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Chicago
1 review
1 of 5 stars Reviewed 1 week ago

You are unable to get your own ice. We called and requested it and it took over 40 minutes to get it. We could have run downstairs to trader joes to get a bag of ice in 5 minutes. Then the front desk stopped answering our calls. I had to make an outside call to the hotel to finish my... More 

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Seattle, Washington
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was exceptional from check-in to check-out. The location can't be beat. The staff is fantastic. The rooms are spacious - the one I was in was more of an apartment than a hotel room really. It had a separate living area, with a sofa and TV. This was in addition to the TV in the bedroom area. I... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Brad C, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am pleased to hear that you indulged in one of our Suites and appreciate your compliments of in room amenities and caring staff. Most of all, it is humbling that your first visit will not be your last,... More 

Philadelphia
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

I got an email to try this hotel, and since I travel to chicago often, I did. It was spectacular. It is a trendy boutique hotel and did not disappoint. The service was fantastic, the restaurant top notch and the room was spotless and well appointed. I asked for a pillow off the pillow menu and it was so nice.... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear rrlawgirl, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you had a great experience during your business trip, owing to our comfortable and spacious rooms, in room amenities such as our selection of pillows and gluten free toiletries, great dining at David Burke's... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is truly exceptional. I visit Chicago often, and there are many nice hotels, but the James is a truly unique hotel with outstanding service. The location is great, and the room I got was wonderful. The staff is great, and Laurelin was extremely helpful in making all our arrangements. I would definitely stay here if you ever get... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Offramp_Dallas, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am pleased to hear that you enjoyed your most recent stay with us, and delighted to read your compliments of our rooms, location and caring yet professional staff especially Laurelin at The Concierge desk. Thank you again for your... More 

Chicago
1 review
5 of 5 stars Reviewed 1 week ago

The James Chicago is truly an experience that people who want to "do" Chicago should experience. The Hotel provides courteous, caring and efficient service coupled to breathtaking accomodations. If you want to exprience Chicago, The James will provide you with a location that gives you easy access to the Miracle Mile, shops and fun. Don't miss the ride in the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear marvins596, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is wonderful to hear that everything during your stay went as planned, and I am delighted to read your compliments of our staff, stylish rooms, dining options and central location. Thank you again and we look forward to welcoming... More 

Chicago, Illinois
Top Contributor
108 reviews 108 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We visited here this weekend and had an overall pleasant experience. Rooms are big, with a little lounge area that would have been nice if you wanted to relax and watch TV not in bed. Bathrooms were clean and modern. Beds weren't the best (not super comfortable and pillows were no good). Also another little complaint was that the walls... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear KevinMY, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am pleased to hear that you enjoyed our spacious rooms as well as our clean and modern bathrooms. I genuinely appreciate your constructive feedback regarding aspects of our hotel that you felt could be improved upon; comments like yours... More 

san mateo ca
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were clean, spacious and well accommodated. We were very pleased with our stay. We would definitely stay there again. They have great location as well. They are a block off of the magnificent mile and walking distance from many wonderful things downtown. The hotel bar is amazing as well. Their house specials menu is packed with wonderful and... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear perrygeorget, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you had a great visit with us, thanks to our well appointed rooms, fully equipped gym, vibrant lobby bar and convenient location in the heart of the Magnificent Mile. I am delighted to hear... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We do an annual girls trip downtown ChicagoBeverly Christmas season and via Priceline we were able to get our room at the James. It was wonderful service, great food, and a nicely decorated room. It's nothing overly fancy, just simple and minimalistic, but just perfect for what we needed. The staff was extremely helpful, too. Would gladly return again!

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear CntryGrl14, Thank you for taking the time to share about your recent stay with us at The James Chicago. I truly appreciate your generous compliments, and delighted that you had a great visit with your girlfriends thanks to our nicely appointed rooms, great dining at David Burke's Primehouse and friendly service. Most of all, it is an honor that... More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Michigan ave(3)
  • Very comfortable(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, HotelTravel.com, Hotels.com, Priceline, Orbitz, TripOnline SA, Agoda, Odigeo and Tingo so you can book your The James Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#17 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#19 Romantic Hotel in Chicago
#24 Family Hotel in Chicago

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