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The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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Complimentary Breakfast
#22 of 169 Hotels in Chicago
1,890 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The James Chicago
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The James Chicago
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1,890 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Toronto, Ontario
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed thoroughly enjoyed our stay at The James! All of the staff were extremely friendly, helpful, and efficient! Our room was very clean, was nicely laid out and felt very spacious for the square footage, and had beautiful design touches. The location is fabulous as well - we visited most downtown areas on foot. We would... More

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Was this review helpful? Yes 1
Ventura, California
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is not a 5 star hotel like a Four Seasons would be a 5 start hotel. This is clearly a 4 star property that gets an additional 2 stars (sorry, 5 is as high as they go so you have to use your star minds eye to add another) for the following: - Sparse but tastefully and functionally well... More

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Saint Louis, Missouri
Top Contributor
105 reviews 105 reviews
28 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The James is in just the right place in Chicago. Near the heart of the city; a few blocks from Navy Pier, close to museums, shopping, dining. Wonderful bed - high thread count and deep mattress made it difficult to get up each morning! Free bikes you can use - if your are brave enough to ride in Chicago. My... More

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I can't say enough about the smiles & service we received from everyone from the moment we arrived. Laurelin Hefter from the concierge was especially friendly, patient & went the extra mile to make sure my wife and I had the best experience in Chicago. She tailored the evening especially to our needs. She looked up availability, made the reservations... More

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Nashville, TN
11 reviews 11 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

My husband and I looked forward to a long weekend in Chicago visiting friends, eating out, and going to Wrigley Field. We opted to upgrade, suggested by the James Hotel, costing $25/night for the studio instead of the standard guest room. But, our new, more costly, view was of nothing but interior windows on the other interior side of the... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear cogan122, I would like to take this opportunity to apologize for the inconveniences you encountered during your visit with us. I am sorry to hear that the room was not cleaned one night during your visit, as well as the issues you had with delivery of a requested item; the conditions you described certainly do not meet our high... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

If you're looking for a hotel that will recognize who you are, care about how your stay is going (inside and outside the hotel) and wants to improve your stay in any way then The James Chicago is where you belong. I would recommend this hotel to anyone that is traveling to Chicago and would probably visit their other locations... More

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Copley, Ohio
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was booked into this hotel by a friend close by. I usually stay in the chain type hotels where service is usually dependable, but wanted to try something different. The check in experience was top rate, great curb side service by the outdoor team and they literally bend over backwards to help you, directions, cabs, whatever you need. This... More

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Tulsa, Oklahoma
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Every part of our stay was wonderful. Check in was fast, the room was clean and very well-appointed, and every single employee was incredibly helpful and polite. They all went above and beyond in everything they did, and were so attentive to even tiny details that I was blown away. The hotel is in a great location, with tons of... More

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Senior Contributor
25 reviews 25 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Professional and attentive staff; large quiet clean room; quality shampoo, etc.; bit stingy with the coffee/milk (only one sachet of each), however, coffee was available downstairs if you wanted to travel down there for one. Concierge was extremely helpful, organising a couple of trips for us.

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Auckland, New Zealand
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

But with The James it is a huge advantage. I'm not very familiar with the city but this turned out to be about as close to everything as it's possible to get...and still be quiet and peaceful. A friend who had lived in Chicago was visiting the city a few weeks later and I recommended The James. He knew the... More

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear 300Trade_Up, Thank your for taking the time to share about your stay with us at The James Chicago. It is truly an honor to receive your compliments of our staff; I am proud that their excellent service was truly the standout of your visit. Additionally, I am glad that you were able to experience some of our sister hotels... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Magnificent mile(3)
  • Michigan ave(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Chicago 4.5*
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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Room/suite (146)
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Amenities (75)
Guestroom with One King Bed (58)
Guestroom with Two Double Beds (60)
One-Bedroom Apartment (80)
Penthouse (174)
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Room/suite (7)
Dining (13)
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Hotel & grounds (4)
Other (4)
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