We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The James Chicago

#20 of 177 Hotels in Chicago
Certificate of Excellence
Hotel website
Hotel deals
55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Offers & Announcements
Complimentary Nights
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The James Chicago
Professional photos View all
Browse nearby
The James Chicago
Write a Review

2,193 reviews from our community

Traveler rating
    1,395
    575
    137
    55
    31
See reviews for
290
883
142
501
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2193)
  • Mar-May only
    (488)
  • Jun-Aug only
    (650)
  • Sep-Nov only
    (593)
  • Dec-Feb only
    (462)
All months
1 review
5 of 5 stars Reviewed yesterday NEW

My girlfriend and I stayed at the James hotel to celebrate our two year anniversary. Upon arrival we were greeted by the valet. Who was very courteous. They unloaded our bags for us. Upon check in, we were told we got an upgraded room. The room had a projector in it... Best upgrade ever. The room was very spacious. Beds... More 

Was this review helpful? Yes
Indiana
Top Contributor
74 reviews 74 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here while bringing our kids to the city for a few days on spring break. Location was perfect and I was really impressed with the people. The levels of service were excellent. Very friendly, very helpful. I can't say that enough. The rooms were definitely on the modern edge, and our room had a cool view of the... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear skibum123, Thank you for your feedback. I'm happy to see you enjoyed your stay and I appreciate your comments about our staff. We are very proud of our service and do all we can to make our guests stay memorable. I'm very sorry you had an issue with the thermostat, we will work on resolving this problem. I'm looking... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

The James is one of the only hotels out there that still knows how to make a guest feel special. I would never stay anywhere in Chicago but the James. They have reasonable rates, comfortable rooms, but most of all, great staff and personal service. You won't regret choosing the James.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear philliptiongson, Thank you for your review. I'm pleased to see that you found your home away from home. Our service is what makes The James special and we are very proud of that! Thank you for returning back to us and I'm looking forward to welcome you back soon. Stephen Blackford More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

We usually stay at the Conrad but on a whim decided to go a little less expensive. Loved the location and very nice clean room. The Japanese pretzels in the lounge (must be sprinkled w crack to keep us coming back!)are AMAZING! Ask for upper room as we did & no issues w street noise! Would stay again for sure!

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Gailpav, Thank you for taking the time to write about your experience. I'm very happy to see that you enjoyed your stay. I hope our pretzels will make you come back and stay with us again. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

scotland
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

A quirky modern hotel ,beautiful rooms with comfortable beds , clean towels every day, helpful staff and very friendly, very expensive to dine there, huge portions which compensate for the expense, situated centrally especially if you like to shop this is the place to be

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear robert l, Thank you for your feedback. I'm very happy to see that you have enjoyed your room, our restaurant and most importantly our service. We are surrounded with great shopping destinations and it is nice to be able to walk to them. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

Chicago
Top Contributor
142 reviews 142 reviews
40 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The James tries very hard to be a hip hotel. Things such as a more plain and modern interior, 325 ml bottles of liquor (for a commensurate price) in the minibar, a shower curtain in place of a door for the hanging closet, gluten free shampoo (!), a sliding bathroom door with frosted port hole window in place of a... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear MeanderingMike1, Thank you for your feedback. I'm very happy that you have enjoyed you room, our location and our service. I hope I could welcome you back soon! Thank you again, Stephen Blackford More 

Phoenix, Arizona
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

So the holiday inn is down the street and they have a complimentary breakfast. With that being said, the james is a decent. Comfy beds and clean. Anywhere you stay in that area is going to be a little noisy because Chicago Fire is nearby. We checked out both the studio and the loft. So the loft faces other rooms... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear IAMATravelBug0901, Thank you for your review. I'm happy that you enjoyed our service and took advantage of our house car. It is nice that we were able to help you with a deal to get back to Midway Airport. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

Brea
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent three nights at The James for business. Beware, the rooms can be quirky since it is an older building. Preferred the King Deluxe to a Queen Studio (more space, but tighter fit due to room shape). The gym is okay, but in a basement area that does not have windows. There's something that makes working out more of an... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear James R, Thank you for feedback. I'm happy that you enjoyed our service. We are in one of the oldest buildings in our neighborhood, due to that we tried to make our rooms functional as possible but comments like yours will be helpful with plans for future renovation. On your next visit I would like if you can try... More 

Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 6 days ago NEW

We all (3 adults, 1 child) really enjoyed our stay at The James Chicago. The room was plenty large enough for our needs, it was very clean, beds very comfortable, quiet, etc. The location worked out great for our trip allowing us to explore the areas off of Michigan Ave, enjoy coffee at Eataly, etc. The concierge was very helpful... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear tmjdvm, Thank you for your review. I'm very happy to see that you enjoyed your stay. It is nice to see that your room was comfortable, our location was perfect and most importantly your enjoyed our service. Our concierge and door teams are best in the business and we always want to make sure all our guest needs are... More 

San Francisco, California
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location. The rooms with two double beds are quite large. The key factor for me is how quiet the hotel is. I couldn't hear my neighbors at all, or hear anyone outside in the hallway. The beds are very comfortable, and you have three different types of pillows to choose from. The towels are very soft, and the bathroom... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Marjorie B, Thank you for taking the time to write about your stay. I'm very happy to see that your James experience was perfect and you found your hotel in Chicago for future visits! I'm looking forward to welcome you back soon. Thank you again, Stephen Blackford More 

Hotel Review Summarization

What travelers say

  • Great location(16)
  • Room service(13)
  • Very nice(7)
  • Trader joe(7)
  • Michigan avenue(5)
  • Comfortable bed(4)
  • David Burke Primehouse(4)
  • Very comfortable(3)
Questions? Get answers from hotel staff and past guests. Ask a question

941 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (356)
Viewed
Dining (4)
Viewed
Bathroom (57)
Viewed
Room/suite (166)
Viewed
View from room (9)
Viewed
Hotel & grounds (39)
Viewed
1:59
Videos (3)
Viewed
Other (78)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (547)
Viewed
Amenities (75)
Viewed
Guestroom with One King Bed (58)
Viewed
Guestroom with Two Double Beds (60)
Viewed
One-Bedroom Apartment (80)
Viewed
Penthouse (174)
Viewed
Restaurants and Bars (31)
Viewed
The Hotel (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Room/suite (8)
Viewed
Dining (14)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question