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All 169 Chicago hotels

The James Chicago

4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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89%
Ranked #22 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Dayvees Toronto, Canada
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1,836 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our first time to Chicago and we were lucky enough to stay at the James. From the minute we checked in the staff were fantastic, with the concierge going above and beyond. We had the opportunity to chat with her about our plans and get suggestions (also received coupons and discounts) which really set us up well for... More

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Richmond, Virginia
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I usually stay at the chains but had a conference at the James. From the moment I entered the hotel they made you feel welcomed and special. The rooms were very nice and the overall experience was great. The gym was small but full of great equipment to get your workout in. The location is perfect. Everything is in walking... More

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Chicago
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was my first trip to Chicago and on the recommendation of a friend, stayed at the St James Hotel. Worth every penny. Comfortable beds, super friendly staff, unbelievable in room mini bar, great location to tourist sites. Standard 2pm checkout was a bonus.

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Chicago
1 review
2 of 5 stars Reviewed 2 days ago NEW

We were extremely disappointed that the hotel did not honor the block room rate for a wedding we were attending. Neither the front desk nor the manager was helpful in resolving the issue. On the other hand, the concierge was wonderful and helpful in every way.

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Chicago
1 review
5 of 5 stars Reviewed 2 days ago NEW

The concierge and staff at the hotel were exceptional! They made us feel like VIPs the entire weekend. The dinner recommendations were spot on and they called ahead and had special appetizers delivered to our table. The staff at the bar were great, too. Highly recommended.

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Madison, Wi
1 review
5 of 5 stars Reviewed 3 days ago NEW

Perfect hotel for visiting Chicago in Summertime! The location (one block from Michigan Ave) and ability to take bikes out was a welcome, wonderful amenity for seeing the entire lakeshore of Chicago. Hotel staff was incredibly friendly and Concierge recommendations were spot-on! Beds/linens fantastic! Spa was a huge disappointment...very fast, loud and non-relaxing.

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Honolulu
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is in a great location, one block from the Magnificent Mile, and a couple of blocks from park, train and other sights. The staff is friendly and professional. Unfortunately, the rooms need a bit of care - more comfortable furniture, quieter AC system. And lastly and most importantly, in our room, it was impossible to sleep because they... More

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Naples, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Visiting from Florida - we were looking forward to a summer Chicago trip. The James hotel was just perfect for us, very centrally located - wonderful room which was upgraded at a reasonable price. Everyone was extremely friendly and helpful, couldn't be nicer. We definitely will stay again~ the room was so comfortable it was a completely relaxing trip. Thank... More

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Fairhope, Alabama
Top Contributor
55 reviews 55 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The James is a great hotel with modern design and comfortable rooms. Perfect location for Shopping the Magnificent Mile, and convenient to many great restaurants and Chicago's best attractions. The staff is friendly and helpful. They greet you with a smile and aim to please!

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Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The location could not be better --- but the service is lacking completely. We stayed at the hotel the weekend of July 26. We had prepaid for an upgraded room and then been upgraded from that. Check-in is at 3 pm - but our rooms weren't ready until 7 pm. The front desk made constant excuses and then gave us... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Pollack S, I would like to take this opportunity to apologize for the inconveniences you encountered during your stay. It is never our standard for a guest to leave unhappy as you did, which is why we had followed up with you after receiving your review. What we cannot agree with is your statement that the offer a free... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Michigan ave(3)
  • Magnificent mile(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Chicago 4.5*
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#17 Luxury Hotel in Chicago #17 Business Hotel in Chicago #19 Romantic Hotel in Chicago #21 Family Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
Number of rooms
297

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of The James Chicago and other travelers.
1 question

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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