We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Hotel website
Hotel deals
Offers & Announcements
Complimentary Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Certificate of Excellence 2014
The James Chicago
Professional photos View all
Browse nearby
The James Chicago
Write a Review

2,075 reviews from our community

Traveler rating
    1,316
    543
    131
    55
    30
See reviews for
272
840
136
470
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2075)
  • Mar-May only
    (399)
  • Jun-Aug only
    (650)
  • Sep-Nov only
    (593)
  • Dec-Feb only
    (433)
All months
Milwaukee, Wisconsin
Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I recently stayed at the James for the first time in about 6 years. Having very fond memories or the friendly staff, clean rooms, and modern yet comfortable lobby I was quite excited to be back. The staff was again very friendly and the lobby and bar area cool yet welcoming. The room is modern and the bed comfortable but... More 

Was this review helpful? Yes
Michigan
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband, 3 year old son, sister, and I stayed at The James two weeks ago (1/15). We stayed in the loft king suite. We come to Chicago frequently and have been trying different hotels lately. Overall, we really enjoyed our stay at The James. The good: - the staff members we interacted with were so friendly and helpful -... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The James Hotel in Chicago is a well located and smart place to stay. I was here in January 2015 for 7 nights and I had a very good stay. The James gave me a good room on the 10th floor with some nice decor, furniture and a great bathroom. bed was excellent. The hotel provide hot coffee every morning... More 

Was this review helpful? Yes
Chicago
1 review
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel in walking distance to many of Chicago's attractions. We wanted to be close to Eataly for this stay and the location is perfect for that. The room was a great deal and although we were there for one night only, all our needs were met.

Review collected in partnership with this hotel

Was this review helpful? Yes
Toronto
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at The James Chicago about a year ago. We couldn't think of a reason to stay anywhere else for this visit. It's a cool hotel in a fantastic location. The restaurant at the hotel is great. The rooms are clean and nice. Service across the board is excellent. The nightly rate is very reasonable. My only complaint would... More 

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear cnate22, Thank you for taking the time to share about your recent stay with us at The James Chicago. I truly appreciate your generous compliments of our convenient location, our restaurant David Burke's Primehouse but most of all that our friendly team was able to assist you in a caring yet efficient way during your stay. Parking in downtown... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great rooms, modern design, spacious, comfortable beds. The hotel is elegant and well appointed. The staff were incredible, making suggestions on where to go, along with restaurant reservations etc. The location of the hotel makes it easy to get to the Mile, Millennium Park, the Loop etc....

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Dylanh55, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you had a great visit, thanks to the modern design, our spacious, comfortable beds, very convenient location and most of all the professional service provided by our team. I sincerely hope that your first... More 

Rockwood, Michigan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Absolutely loved our stay. We have been coming to the James since 2007 and I don't see that changing any time soon. Always greeted by the amazing concierge when coming upon arrival. Scott has been there since the beginning and just the friendliest person. We always started our evenings at the Lobby bar and sometimes ending them there as well,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Julie G, Thank you for taking the time to share about your most recent stay with us at The James Chicago. It is an honor to read comments like yours, and I will share your compliments to the whole team! Thank you again for taking the time to write and on behalf of the entire James Team we look... More 

Lake Forest
1 review
5 of 5 stars Reviewed 1 week ago

We stayed in a loft suite with a media room, as we were traveling with 2 teenagers and this gave them their own space. The hotel is in a great location and the staff was very friendly and service-oriented. There is the added bonus of a car service, and Ruben (the driver) is very friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Beth62, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear you chose us for a weekend away with your family, and that you had a great experience in your Loft Suite thanks to our great location, courtesy car and the service provide by our professional... More 

Bettendorf, Iowa
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

One star only because the staff was extremely polite and very nice! On check in the kids got activity kits in cute orange bags but it was downhill after that. As we got to the room the kids spotted a couple of cockroaches! Yikes ( and yes we do have photos of the litte creepy crawlies as well)! On calling... More 

Was this review helpful? Yes 4
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Gpd-13, Thank you for taking the time to share about your recent stay with us at The James Chicago. I would like to take this opportunity to apologize for the inconveniences you encountered during your stay. It is certainly rare for these issues to happen, and I would appreciate the opportunity to discuss this with you further offline at... More 

Laguna Beach, California, United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Most comfortable room ever, great sheets, soothing modern luxury. Exceptional lighting, which is always soothing. The windows are operable, which is essential to breathing! Room service not so good. Two out of three meals were late and cold and ghastly. They need more staff.

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Kim B, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our comfortable beds and in room amenities, and that they attributed to an overall pleasant experience. I am sorry that Room Service left you disatisfied as we aim to exceed all of our guests'... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The James Chicago? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Next morning(3)
  • Michigan ave(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Amex, Sabre Hospitality Solutions, Orbitz, Despegar.com, Hotels.com, Agoda, Priceline, Odigeo, TripOnline SA and Tingo so you can book your The James Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#17 Luxury Hotel in Chicago
#17 Business Hotel in Chicago
#17 Best Value Hotel in Chicago
#20 Romantic Hotel in Chicago
#24 Family Hotel in Chicago

938 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (353)
Viewed
Bathroom (57)
Viewed
Room/suite (166)
Viewed
View from room (9)
Viewed
Hotel & grounds (39)
Viewed
Dining (1)
Viewed
1:59
Videos (3)
Viewed
Other (78)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (547)
Viewed
Amenities (75)
Viewed
Guestroom with One King Bed (58)
Viewed
Guestroom with Two Double Beds (60)
Viewed
One-Bedroom Apartment (80)
Viewed
Penthouse (174)
Viewed
Restaurants and Bars (31)
Viewed
The Hotel (69)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Room/suite (8)
Viewed
Dining (14)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (1)
Viewed
Hotel & grounds (4)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay