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The James Chicago

#25 of 178 Hotels in Chicago
Certificate of Excellence
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55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
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The James Chicago
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2,323 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

Just came back from staying at the James Hotel. The rooms were exceptional, service was top notch and the location was perfect. We were able to walk to the Navy Pier, Millennium Park, Museums, numerous great iconic restaurants and eateries, and of course it was right on the Magnificent Mile. I am very fussy, but I would recommend this hotel... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Becky G, Thank you for your great review. I'm happy to see that you have enjoyed your stay and our location. We are in a great area with many shopping and dining destinations. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

Chicago
1 review
3 of 5 stars Reviewed 2 days ago NEW

When you stay at such a great, popular hotel like The James, you expect great everything. When I had to have my key card changed 6 times, it gets a little ridiculous. Don't put your card or phone within 100 feet of each other.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Jena S, Thank you for your review. It is with your feedback that we are able to improve and provide a superior guest experience. Your comfort during your stay is our number one goal. I am sorry to hear your key cards didn't work and hopefully during our next renovation that will be something we can improve as well... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed at The James for a 10th wedding anniveesary getaway with my husband. You feel so welcome from the first time you walk through the door and each and every time after that. Wonderful customer service from the front office staff like Iris, Meg who assited me with my reservation and many others that we dealt with. The... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Francine W, Thank you for your great review. I'm happy to see that you had wonderful stay. I am so glad you enjoyed our location , room and especially the service and friendliness of my team .I will be certain to pass along all your compliments to the team. They are all outstanding members of our family and we... More 

Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very cute hotel. The rooms are huge and the bed is comfy (minus the pillows). We had snacks at the Jimmy which were terrific... wasn't as big a fan of my room service meal from the steakhouse. It felt too pricey for what I could have made at home. The TV's are a little odd and I did not realize... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear joshuabrian227, Thank you for taking the time to write about you experience. I'm very happy to see that you have enjoyed your stay. I'm looking forward to welcome you back soon Thank you again, Stephen Blackford More 

Spring Valley, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 1 night at The James. Check in was quick. The room was clean and upscale. We were given water at the front door when we came back from a walk. We did not dine at the hotel so we cannot speak about that. If you want to eat dinner at the steakhouse there you must have advance reservations.

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Aggie W, Thank you for taking time to write about your recent stay. We greatly appreciate your feedback and I am very happy to see that you have enjoyed your stay. I am looking forward to see you very soon! Thank you again, Stephen Blackford More 

st louis
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

Booked through Hotwire- hotel would not guarantee room with 2 beds because we booked through Hotwire- felt like a 2nd class citizen bc we did not book through them at the highest rate. not a good start. Centrally located, superb staff across the board, room service breakfast was delivered on time and was one of the best I've had. Valet... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear khspolo, Thank you for your review. I appreciate your opinion on our rooms and hopefully during our next renovation that will be something we can improve as well. Also ,I appreciate your comments about our staff. We are very proud of our service and do all we can to make our guests stay memorable. I'm looking forward to welcome... More 

Chicago
5 of 5 stars Reviewed 4 days ago NEW

Excellent service during our stay, the staff was very helpful and knowledgeable. We were greeted by a birthday cake and bottle of prosecco on my birthday by Jamie one of the staff team and then another cake the following day by the rest of the staff. The location was perfect and very accessible, and the room size was perfect. Overall... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear 346waldemarc, Thank you for your great review. I'm happy to see that you had wonderful stay. I am so glad you enjoyed our location , room and especially the service and friendliness of my team .I will be certain to pass along all your compliments to the team. They are all outstanding members of our family and we are... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed three night in July had a great a great time. Very fun modern room layouts might not be for every one but we had a great time . Housekeeping was great fun bar down stairs and it's in a great location close to every thing on the mile and river north. Worth checking out.

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Justin T, Thank you for your review. It is nice that you took advantage of our location and you enjoyed your room. I'm looking forward to welcome you back. Thank you again, Stephen Blackford More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

My kids and I spent 4 days in Chicago at the James and I must admit that the city and hotel experience were excellent. The warm hospitality of the hotel staff and creative and elegant hotel layout created a warm and welcome environment for our visit. As a "must see" for the city, I recommend the boat architectural tour. The... More 

Was this review helpful? Yes 1
Sarasota, Florida
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

My wife and I recently traveled to Chicago for a weekend get away. We stayed in the apartment style hotel room at The James. The room and hotel was absolutely wonderful! The staff were great, especially the front desk was so nice and helpful. Great location, it was a block away from Michigan Ave. Right down the street from a... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear rjmoney88, Thank you for your review. I'm happy to see that you enjoyed your stay. It is nice to hear that we were able to make your stay memorable. From your pictures I see you enjoyed one of our Apartment suites. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

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