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The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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Certificate of Excellence 2014
The James Chicago
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The James Chicago
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1,995 reviews from our community

Traveler rating
    1,262
    522
    128
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    28
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256
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455
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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  • All months
    (1995)
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    (399)
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    (651)
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    (577)
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Chicago
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff are very hospitable. I wish I could take more showers, because their Intelligent Nutrients shampoo, conditionner and body wash were refreshing, calming and well selected! Their hot apple cider at the front desk throught out the day was delicious.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

This has been the best hotel I have ever stayed at. • Super friendly and accommodating staff • CLEAN lobby, elevators and rooms. Also modern decor. • The Apartment Room is very spacious with a dining table, kitchenette & mini bar, sofa with Smart TV, bedroom has own Smart TV as well. Bathroom is very spacious, clean and bright. •... More

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear William, Thank your for taking the time to share about your stay with us at The James Chicago. I am delighted to hear that you had a great time on your first visit of the city, and I appreciate your compliments of our in room amenities and complimentary Wifi. It is truly an honor to receive your compliments of... More

Birmingham, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at The James for a 3-day conference. I opted to stay here instead of the conference hotel which was a mere two blocks away. I had a king suite which was lovely and spacious. I had a corner room so it was nice and quiet and far from the elevators. The windows looked out into a courtyard... More

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Gatsby92, Thank you for taking the time to share about your recent stay with us at The James Chicago! I appreciate your compliments of our rooms, and am pleased to read that you felt pampered in your Studio Suite. I am also delighted to hear that you enjoyed your meal at David Birke's Primehouse and that Marvin toook great... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Stayed at The James Hotel for six nights in November. First things first, the bedding was fantastic! We slept fantastically. The location is excellent, the staff very polite and helpful, and the King guest room larger and appointed to a ver high standard. We would stay here again with out hesitation and thank the staff for making our first trip... More

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear gb19692014, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored to hear that you had such a great visit, thanks to our convenient location and well appointed rooms, but most of all, the service provided by our team. Thank you again for writing and we look... More

Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Very impressed with every aspect of stay from arrival to departure. Love the location. Within walking distance to everything. Room service very efficient and excellent food. Will certainly stay again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear rayejeanb, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you had a great time while in Chicago, and pleased to read your compliments of our location, cuisine and efficient service provided by our In-Room Dining team members! Thank you again for writing and... More

Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great modern style hotel with great staff--helpful, courteous, professional, great attitude. My husband and I were very pleased with the layout of our king bed room. It contained all the amenities of a great place to be away from home--up-to-date gadgets, fully-stocked bar and snacks, awesome shower, and a spacious room. Room service was on-time and the food was hot... More

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Brook B, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you had a great experience, owing to our comfortable and spacious rooms, gluten free toiletries and in-room amenities, and most of all that the service provided by our team was efficient and courteous.... More

New York City, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

My sheets had a hole!! I called to have them changed, they said they would and they never did. The closet is like a portable wardrobe and super tiny. The shower curtain is literally a gigantic towel; yes, that's the material of the curtain. The soap and body lotion have a disgusting smell. The person who designed the sink should... More

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear 598Gabriela, Thank you for taking the time to share about your recent experience with us at The James. We pride ourselves on delivering a visit that exceeds expectations, and I am sorry that this was not the feeling that you left with. I appreciate your candid comments regarding the furnishing and designs in your room so that we may... More

North Ridgeville, Ohio
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

A friend and I booked this hotel for a long weekend and it was worth every penny. We looked at this hotel mainly because of its great location and the look of the hotel seemed to be simplistic but very nice, and we were not disappointed. We traveled here to celebrate my friend's birthday so we spent a little extra... More

Was this review helpful? Yes
TheJamesChiGM, Directeur général at The James Chicago, responded to this review

Dear Nikki M, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored to hear that you had such a great visit, thanks to our convenient location, but most of all, the service provided by our team. It is truly humbling to receive your generous recommendation of us... More

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

The James was very nice. I liked the room and the bed. The staff was helpful and kind. My only complaint was with the shower. I don't like the no shower curtain thing and the shower heads were not great. I would however, stay there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, Directeur général at The James Chicago, responded to this review

Dear dfriedlich, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our rooms and friendly yet professional staff. Thank you for your candid feedback in regards to our bathrooms; we are always trying to improve the experience for our guests and your comments help us to... More

New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Really good looking interiors, contemporary furnishings in room, king-size bed with fluffy white comforter wrapped in white sheets--for cleanliness, full bar, strong hot shower, lovely service all around (front desk, doormen, valets, room service), great downtown location, around the corner from Eataly Restaurant complex AND five minute drive to the Navy Pier. Would definitely stay here again. Only cons: Electronics!... More

Was this review helpful? Yes 1
TheJamesChiGM, Directeur général at The James Chicago, responded to this review

Dear artgirl331, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that our comfortable rooms, great location and caring team members contributed to a very pleasant stay. I also appreciate your candid feedback regarding our in-room connectivity and movie selection as we are in the process... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Magnificent mile(3)
  • Next morning(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#16 Business Hotel in Chicago
#18 Luxury Hotel in Chicago
#19 Romantic Hotel in Chicago
#24 Family Hotel in Chicago

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