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The James Chicago

#21 of 177 Hotels in Chicago
Certificate of Excellence
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55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
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The James Chicago
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2,202 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reading, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed today NEW

The James is in the ideal location, very close to great restaurants and shopping. An easy walk to most places (only the stadium/field museum area and Willis tower felt too far to walk both ways). We stayed in a king loft which was a little smaller than expected. In the pictures I'd hoped to have a curtained off area between... More 

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Northport, Alabama
Top Contributor
66 reviews 66 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed today NEW

I stayed here while attending a conference at a hotel in the Loop, and I'm extremely pleased with my choice for many reasons. I got a room at a rate value (booked via a discount site). I got a room with 2 double beds that was spacious enough that my roommate and I had our own spaces. I got a... More 

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DFW
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a great experiences at The James. The room was small, but had everything we needed. The bed was super comfy and although we faced the street and there was construction going on, we never heard any outside noise or any other guests. Great location within walking distance of the River, shopping, and restaurants/bars. We loved it and would... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear sxp9252, Thank you for your feedback. I'm pleased to see that you have enjoyed your stay. it is nice to see that you found your room quiet and you were not disturbed by any noise. We are surrounded with great shopping and dinning destinations to which our guests can walk to and enjoy neighborhood. I'm looking forward to welcome... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My husband and I booked through an online discount booking site and were very pleased when we got The James. A beautiful boutique hotel, it is centrally located for a great tourist or business experience. We originally booked a regular room but when the staff heard it was a special occasion they upgraded us to a mini-suite and the room... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear LeighMcKee, Thank you for your review. I'm happy to see that you enjoyed your stay. It is nice to hear that we were able to make your special day memorable. From your pictures I see you enjoyed one of our Apartment suites. Our house car is here to drive our guest to close by destinations and it is great... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our room was spacious and comfortable. Bathroom was large, natural soaps were provided and comfy robes. A TV in the living room and bedroom was unexpected and quite a nice option. Our room had great light. Centrally located with lots of restaurants, sightseeing, transit and grocery stores nearby. Had a wonderful stay!

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear amandabeetee, Thank you for your feedback. I'm happy to see that you had wonderful stay. It is nice that you took advantage of our location and you enjoyed your room. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

Utah
Top Contributor
75 reviews 75 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great little boutique hotel. Nice modern feel, great facilities. Very friendly and professional staff. Easy check in/out. Location is fantastic. Right off Michigan with great restaurants and sights nearby. Easy walk down to the waterfront. Plenty of shops around, trader joes and a mall a block away. A little drawback was the small elevators. Here for business and when our... More 

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear bored72, Thank you for your review. I'm very happy to see that you have enjoyed your stay. It is nice to see you have enjoyed your bed, our meeting rooms, location and most importantly our service. I'm sorry that you experienced delay with the elevators, with the meetings in the hotel they may get little busier and that caused... More 

Melbourne
Contributor
13 reviews 13 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We enjoyed our stay at this hotel mainly because of the friendly service and the quiet rooms. We were on the 7th floor away from the lift well. the concierge couldn't help us enough and on the last day a late check out with no extra cost wasn't a problem. The rooms are a little tired, but clean. Convenient to... More 

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear parksideMelbourne, Thank you for taking the time to write about your experience. I'm happy to see that you have enjoyed your room and our service. We are fortunate to be in this location so our guest can walk to many great restaurants and shopping destinations. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Would not recommend this hotel for the cost of the stay I'm sure there is something much better in area! David Burkes prime house which is connected to the hotel had a great bar staff but the service in the restaurant has horrible for a few reasons incorrect order and the timing to fix it was unable to share the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Brian G, Thank you for your feedback. I'm very sorry to hear about your experience. I would like to discuss your issues with you, if you can please contact me at sblackford@jameshotels.com. Thank you again, Stephen Blackford More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My girlfriend and I stayed at the James hotel to celebrate our two year anniversary. Upon arrival we were greeted by the valet. Who was very courteous. They unloaded our bags for us. Upon check in, we were told we got an upgraded room. The room had a projector in it... Best upgrade ever. The room was very spacious. Beds... More 

Was this review helpful? Yes 1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Shawn W, Thank you for your review. I'm happy that we made your special day memorable. It is nice to see that you enjoyed your Loft suite and most importantly our service. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

Indiana
Top Contributor
74 reviews 74 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here while bringing our kids to the city for a few days on spring break. Location was perfect and I was really impressed with the people. The levels of service were excellent. Very friendly, very helpful. I can't say that enough. The rooms were definitely on the modern edge, and our room had a cool view of the... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear skibum123, Thank you for your feedback. I'm happy to see you enjoyed your stay and I appreciate your comments about our staff. We are very proud of our service and do all we can to make our guests stay memorable. I'm very sorry you had an issue with the thermostat, we will work on resolving this problem. I'm looking... More 

Hotel Review Summarization

What travelers say

  • Great location(16)
  • Room service(13)
  • Very nice(7)
  • Trader joe(7)
  • Michigan avenue(5)
  • Comfortable bed(4)
  • David Burke Primehouse(4)
  • Very comfortable(3)
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