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The James Chicago

#20 of 176 Hotels in Chicago
Certificate of Excellence
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55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
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The James Chicago
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2,153 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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High Point, North Carolina
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel is in a great location, the staff were really great, and it is really clean. The check-in alert was a nice feature. I selected a room with a city view. It was in the 10 floor, did not hear any traffic noise. Would stay again

Was this review helpful? Yes
Madison, Wisconsin
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

Nice smaller hotel in great location. Restaurants and public transportations are in walking distance. Rooms are very clean and quiet. The staff was helpful and friendly. Appreciated the free filtered water in the room.

Was this review helpful? Yes
Rixensart, Belgium
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

For my first time in the USA it was such a fantastic hotel: the location is great just next to the Mag Mile; the staff is very friendly and helpful and the accomodation of the room (especially the comfort of the bed) is really nice.

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear acd007, Thank you for your comments. I'm happy that you enjoyed your first visit to the States and also to The James Chicago. I hope to welcome you back soon! Thank you again, Stephen Blackford More 

San Francisco, California
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for about a week. The space was clean and the view we had was lovely. Centrally located so we could enjoy what the city offered even though it was cold as everything was very close. The best part of our experience was the staff. We complained about being able to hear a party that... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear moro17, Thank you for your feedback. I'm very happy to see that you have enjoyed your stay. We strive to make sure all of our guest issues are resolved and it is nice to see that we were able to make sure you have good night sleep. I'm looking forward to welcome you back soon! Thank you again, Stephen... More 

Chicago
1 review
5 of 5 stars Reviewed 5 days ago NEW

I highly recommend this hotel. Perfect location with very clean, spacious rooms. I highly recommend this hotel. Perfect location with very clean, spacious rooms. I highly recommend this hotel. Perfect location with very clean, spacious rooms. I highly recommend this hotel. Perfect location with very clean, spacious rooms. I highly recommend this hotel. Perfect location with very clean, spacious rooms.... More 

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Fernando A, Thank you for your comments, I'm looking forward to welcome you back soon! Stephen Blackford More 

Chicago
1 review
5 of 5 stars Reviewed 5 days ago NEW

I spent eight nights here. The hotel is bright and stylish, in a wood-based, natural sort of way. My room was large and well-appointed. The bed was very comfortable with a variety of pillows. The bathroom small, but perfectly adequate to the task. Well-stocked gym. Then staff is very friendly and even playful. When I arrived, there was a bowl... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Elizabeth S, Thank you for your feedback. I'm very sorry that original welcome amenity had a wrong name but it is nice to see that we made up for it. I'm happy to see that you liked your room, our gym and most importantly our staff. I'm looking forward to welcome you back soon! Thank you again, Stephen Blackford More 

Cedar Rapids
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from a 3 day stay at The James and would definitely come back. The staff was very pleasant and helpful.We enjoyed the spacious room, especially the multi-media "room". The 3 TV's was an added bonus. The only thing I would change is the sofa which was not very comfortable in our room. There are many excellent places... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Arvid, Thank you for your feedback. It is nice to see that you have enjoyed our Loft suite. The James is surrounded with great shopping and dinning attractions which makes us ideal city location. Your comments about our furniture will help us with our plans for our renovation. I'm looking forward to welcome you back soon! Thank you again,... More 

Nashville, TN
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Upon entering the lobby, The James struck me as a modern European styled hotel and the theme carried through all the way to the room. I stayed in the one-bedroom apartment and found that the abundance of space was excellent. One challenge was that many of the seating areas (couch and chairs) were stylistically very cool but frankly horrible to... More 

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear vatausae, Thank you for taking the time and write about your stay. I'm happy to see that our Apartment suite provided you with enough natural light. Your comments about our furniture will help us with our plans for the future renovation. I hope that on your next visit we will able to get to the WOW factor and exceed... More 

Chicago
1 review
5 of 5 stars Reviewed 6 days ago NEW

Eclectic hotel exceeded our expectations. We were treated as if we were the only guests in the hotel, staff is adept at treating guests with courtesy and respect. Very close to Michigan Avenue and shopping. The room was exquisitely furnished and every comfort you could need is provided. Comfortable beds and furnishings. Will definitely stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Louis S, Thank you for your feedback. We always try to exceed our guests expectations and I'm very happy to see that we were able to do that for you. It is nice to hear that you have enjoyed your room and find easy to walk and shop around. I'm looking forward to welcome you back! Thank you again,... More 

Hotel Review Summarization

What travelers say

  • Great location(18)
  • Room service(14)
  • Very nice(7)
  • Trader joe(7)
  • Comfortable bed(5)
  • Michigan avenue(5)
  • David Burke Primehouse(4)
  • Very comfortable(3)
  • Next morning(3)
  • Friendly and helpful(3)
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