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The James Chicago

4.5 of 5 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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#22 of 169 Hotels in Chicago
1,920 Reviews 4.5 of 5 stars
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The James Chicago
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The James Chicago
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1,920 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Top Contributor
76 reviews 76 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Located just a few blocks of Michigan Avenue north of the river, this hotel is ideally situated. It's far enough off the beaten path that you aren't fighting the pedestrians and tourists, yet close enough to the best shopping on Michigan Avenue and State Street. There are plenty of fantastic restaurants within walking distance. The exterior of the hotel is... More

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5 reviews 5 reviews
4 of 5 stars Reviewed 2 days ago NEW

The James is an interesting property in a city that's famous for design. Extensive and classy renovation but at times form seems to trump function. Like why have ice buckets when there are no ice machines? Or chairs that may look stylish but are seriously uncomfortable. (Chairs inbthe conference rooms are only slightly better, with low backs and very little... More

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Chicago
1 review
5 of 5 stars Reviewed 2 days ago NEW

Everything went as planned. The reservation was easy and the staff worked to get me the best rate possible. The only issue was a slow tub drain. Location is great and lots to do around it. There was a little noise from the street below - a higher floor might have been better, but overall it was fine.

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Los Angeles, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

I enjoyed our stay at this hotel. It wasn't perfect, but the bed was super-comfortable and the staff was very responsive to any issue we brought up, as well as friendly. Two complaints-- a smell (likely of cleaning chemicals) upon entering the room and no vegan items on the restaurant and room service menus (something that doesn't matter to everyone... More

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Sanford Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first time staying at The James Hotel. We were very impressed with the professionalism of the staff and cleanliness of the rooms. The hotel is located just off the Magnificent Mile, close to both upscale and believe it or not, outlet shopping. Lots of restaurants within walking distance, everything from ultra expensive to McDonald's. The decor is... More

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Windsor, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I contacted the concierge prior to arriving at the hotel. I needed to buy a gift for someone special that I was meeting in Chicago. Laurelin not only gave me the name of the place but sent directions on how to get there. This made my experience during my stay enjoyable and stress free.

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Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

I am in Chicago fairly often and have stayed at The James regularly since first discovering it. The understated elegance of the place has always impressed me. It's not flashy but everything is well designed and extremely comfortable. Last time I was there I forgot my my keys in my room on departure, and they were found for me and... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Keldon D, Thank you for taking the time to share about your recent stay with us at The James Chicago. I truly appreciate your generous compliments, and delighted that you keep coming back to The James when your travels bring you to Chicago. Furthermore, I am very pleased to read that Laurelin at The Concierge Desk provided prompt and... More

Chicago
1 review
5 of 5 stars Reviewed 2 days ago NEW

The James Hotel Chicago is the Best all-around hotel in Chicago! The location can't be beat - great restaurants and bars nearby, shopping on the Mag Mile, close to public transportation. But what really makes this hotel the best is their staff and the service they provide. Their staff has always been friendly, even when I've booked a room through... More

Review collected in partnership with this hotel

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear D A, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that after your first visit at our hotel, we have become your favorite destination whenever your travels bring you to Chicago, thanks to our location but more importantly our Team! Thank you again... More

Atlanta, GA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I just stayed at The James for a girls weekend and it was great. I do not think you could be in a better location! We walked everywhere and did not need a taxi at all! They have bikes, but you must reserve ahead of time. The concierge is very helpful as well. I had read a review on TripAdvisor... More

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Dundas Ontario
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is clean, very comfortable and well located to see all the sights. The staff are great, friendly and very helpful. They even reheated our dinner leftovers for us from the night before. There's lots to do within easy walking distance, day or night. We'd say again in a heartbeat!

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Sandra E, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that you had a great visit with us, thanks to our convenient location and especially our helpful team. I sincerely hope that we will have the opportunity to welcome you back the next... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Michigan avenue(5)
  • Friendly and helpful(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Michigan ave(3)
  • Magnificent mile(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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