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All 169 Chicago hotels

The James Chicago

4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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89%
Ranked #22 of 169 hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Misael D Worcester, MA
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1,854 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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English first
Worcester, MA
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I travel to Chicago 4-6 times a year and have stayed at handful of hotels. The James hotel was a very good choice this time around. Good location, good service and free internet that never hurts. I will certainly stay here again.

Was this review helpful? Yes
Hattiesburg, Mississippi
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed for 3 nights recently. Great location. Did not get to try the restaurant but sat at bar two nights and wished we had been able to dine, too. Bar tenders very accommodating to our requests and remembered our previous night's orders. Rooms, service and cleanliness were top notch all the way around. Laurelin Hefter, the concierge, was about as... More

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Saint Louis, Missouri
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at The James for 3 nights and our stay was perfect. The hotel is in a great location and convenient to everything. The staff is very friendly and helpful. Their suggestions on restaurants were right on. Our room was very clean and big for a standard size room. Would definitely stay there again.

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear hjb6916, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored that you had such a great visit, thanks to our convenient location, and most of all, our friendly team. It is truly an honor that your first visit will not be your last, and we look forward... More

Rochester, MN
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here 1 night mid-week in August. Room was very nice. Very large by Chicago standards. Bathroom was good. Shower was average with good water pressure. Bed was extremely comfortable. Gym was looks well equipped but of the ~4-5 treadmills, one didn't work. TV's didn't work on any of the others. Evening concierge was not helpful. Asked for directions to... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear WasabiSam, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am pleased that you enjoyed our rooms and amenities, but sorry to hear your comments regarding our service. It is our goal to provide extraordinary service to all of our guests and I apologize that this was not consistent... More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Everything about the James is just extraordinary. The cleanliness and service is first rate, the staff was very helpful and friendly, not to mention the car service wow. We will be back in Chicago soon, end intend to stay at the James again.

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear JLSage, Thank you for taking the time to share about your recent experience with us at The James Chicago. The best compliment I can receive when hearing about a guest's stay was that the service provided by our entire team made your visit extraordinary. Thank you for sharing this, and it is truly an honor that you will stay... More

New York City, New York
Contributor
17 reviews 17 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was the second time that I stayed at The James Hotel. It's clean, well-located, and has friendly, educated and helpful staff. The toiletries are great. Instead if individual toiletry samples, they have large bottles installed in the shower, which I love because they use less plastic (I am all for this type of eco-friendly). The bar soap is also... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear tempscreenname, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor that this was your second time staying with us and that you had a great visit, thanks to our breakfast at David Burke's Primehouse and environmentally friendly bath products. thank you again for sharing and we... More

Chicago
1 review
4 of 5 stars Reviewed 5 days ago NEW

The rooms are clean and comfortable, the hotels personnel is very friendly and obliging. Everytime cold water with natural, fresh interedients (spearmint, cucmber etc.) I can really recommend this Hotel!

Review collected in partnership with this hotel

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Florian S, Thank you for taking the time to share about your recent stay with us at The James Chicago. It's great to hear that our complimentary infused water in the lobby and especially our friendly team made your experience memorable. Most of all, it is truly an honor to receive your recommendation of us to fellow travelers here... More

Senior Contributor
25 reviews 25 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked a King guestroom here for four nights. This is an older building which has been renovated. The lobby areas were understated but stylish, and the staff very friendly and helpful Spent some time with the concierge, Laurelin, who took the time to give us some local secrets as to where to visit, not just the usual tourist tips. Excellent... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear sxjc, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your generous compliments of our location, gym, and especially that our concierge Laurelin assisted in making your visit a memorable experience. I am sorry to hear that you experienced some issues with the noise from the street and... More

South Windsor, Connecticut
Top Contributor
87 reviews 87 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed here between August 23rd and the 28th. The goods starts to happen right outside the door with the doorman who take you and you luggage into the front desk to be greeted with smiles. We had a suite and wanted to check to view to insure our acceptance. The suites are located on the interior... More

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Wayne W, Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear that you enjoyed your visit, thanks to the service provided by our entire team. I am truly humbled by your compliments; it is our goal to provide exceptional service to all of our... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

My family and I stayed at The James Chicago for two nights between August 19 to 21 of this year. Although it was a short stay, I have many great things to say about the hotel. Upon arrival, the doormen at the entrance of the hotel were very warm and welcoming, and even helped us with our luggage. The check-in... More

Was this review helpful? Yes 2
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear susanchan, Thank you for taking the time to share about you recent stay with us at The James Chicago. I am truly honored to hear that you had a great first visit with us, thanks to our comfortable Loft suite, complimentary WiFI, and especially our outstanding doormen. I also appreciate your candid feedback regarding the bathroom amenities; we are... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Comfortable bed(5)
  • Michigan avenue(5)
  • David Burke Primehouse(4)
  • Very comfortable(3)
  • Michigan ave(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Chicago 4.5*
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

911 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#17 Business Hotel in Chicago #17 Luxury Hotel in Chicago #19 Family Hotel in Chicago #19 Romantic Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
Number of rooms
297

Questions & Answers

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Bolingbrook, Illinois

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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