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All 168 Chicago hotels

The James Chicago

4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
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The James Chicago
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89%
Ranked #19 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Susan L Loveland, Colorado
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1,830 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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Loveland, Colorado
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The interiors is very contemporary and stark. Very minimal. I was expecting more from what I had heard and read about. The others in my group loved it although they tend to like small boutique hotels.

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San Juan Capistrano, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

We had a great trip, thanks to the staff at The James. They were all so nice, patient and accommodating. I traveled with a very difficult, high maintenance group of 3 adults and 3 girls. The staff handled every request (and there were lots) with a smile. The location is great only being a block from great shopping and walking... More

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Chicago
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a week. Day in and day out, staff were so friendly, welcoming, and always acknowledged us, gave us good tips for must-do's in Chicago, and seriously aimed to make our stay as pleasant as possible. I highly recommend it for the location as well - we walked everywhere!

Review collected in partnership with this hotel

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Chicago
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was an excellent location and the comfort of the beds was outstanding. The staff was very accommodating and there was a concierge that was very helpful. I would recommend this hotel to anyone wanting to stay very close to everything.

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Chicago
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent choice for a hotel. Stayed three nights for quick get away holiday with my husband. Location perfect; centrally located, room very modern and comfortable. Concierge service went out of their way to help us with our trip planning.

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Boca Raton, Florida
Contributor
19 reviews 19 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I love Chicago and will go back in the New York minute and this will be my hotel of choice. I don't know who and how trained the staff but the service there is just impeccable! You FEEL genuine care and the room wasn't bad either. Walking distance to major city attractions and restaurants. Hotel for the win.

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San Francisco, CA
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is my second time at the James. I really like the contemporary decor and the fresh, enthusiastic staff. My room was not noise-free, but in the urban landscape, not that many places are (my room ends with the number "18"). The bathroom was a bit small, and though clean, showed some wear in the fixtures (for instance, nicks in... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear parismuse, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted that you enjoyed your second stay as much as the first, thanks to our eco-friendly bath products and especially our enthusiastic team. I am honored by your continued loyalty to us and look forward to welcoming you... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were here in May of 2013 for our honeymoon. This was by far the most expensive thing we paid for in terms of the wedding/honeymoon for a single item, but really wanted just a really good experience for our honeymoon. We reserved our room at the time where you additionally got a $50 credit for appetizers downstairs, which we... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Brenna M, I would like to take this opportunity to apologize for any shortcomings you experienced during your stay with us. When we started The James, our goal was to provide an upscale hotel that provided luxury liberated from the tradition of other similar scale hotels. We aim to provide a comfortable atmosphere for our guests to wear whatever... More

New York, NY
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The lobby is modern and has a bar area set off to the side. Beyond he bar there is David Burke Prime - an overpriced steakhouse (see my review) with decent fare. I stayed one night here and my room was small but well-equipped with a huge wall-Mounted flat screen TV, big huge bed, and a well-stocked mini bar. The... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear StopPagingMe, Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate your compliments of our team and location, and glad that you also enjoyed our new televisions. Thank you for you candid feedback in regards to our bathrooms and work area; we are always trying to improve the experience... More

Louisville, KY
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Lucked into this hotel via Priceline as a last minute birthday surprise for my wife. So glad I did. From the moment we pulled up at the curb, until the movement we pulled away, our experience was perfect. The room was modern and spotless. The service provided by each employee helped redefine how good hospitality can be. The hotel was... More

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TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Lukyduc311, Thank you for taking the time to share about your recent stay with us at The James Chicago. The best compliment that I can receive is how the customer service provided by our team made for a great experience, and it is an honor that they redefined the level of service in hotels for you. Thank you again... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Next morning(3)
  • Very comfortable(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James Chicago 4.5*
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#16 Family Hotel in Chicago #16 Business Hotel in Chicago #16 Luxury Hotel in Chicago #18 Romantic Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
Number of rooms
297

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