We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 167 Chicago hotels

The James Chicago

4.5 of 5 Hotel   |   55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save Up to 20%
Save Saved
You added The James Chicago to your Saves list
The James Chicago
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
Ranked #20 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
travelbug61 Washington, DC
Write a Review

1,682 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Washington, DC
Top Contributor
67 reviews 67 reviews
45 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed yesterday NEW

I booked a 3-night stay over Easter weekend through Hotwire at a hotel that turned out to be the James. I arrived early on Saturday to be warmly welcomed by the doorman and the front-desk staff. I was happy to find out that a room was ready for early check-in, but somewhat less thrilled to find that it was a... More

Was this review helpful? Yes
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our stay started badly as the 'deluxe' room we were given was, as the wonderfully helpful Lobby Assistant agreed, in an 'unacceptable' state. The blind in the bathroom was held up by black sticky tape, the cover on the filthy heater was missing as was the cover on the light switch, whose plate was covered in greasy finger marks. There... More

Review collected in partnership with this hotel

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

The James hotel is a great place to stay while in Chicago. First, the staff at the hotel were friendly and great. The rooms were clean and the bed very comfortable. The hotel is very well located to many of the tourist sites. There are lots of restaurants and shopping near the hotel. Laurelin Hefter at the Concierge was most... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed yesterday NEW

I stayed at the hotel in February. The experience in the hotel was fine, until I realised when I got back home that they had charged me $200 'cleaning charges'. They don't reply to my emails and have basically ignored me. Don't hand over your credit card! They will rape it with charges as soon as you are out of... More

Was this review helpful? Yes
southern ontario
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for a mother daughter getaway with some school friends. I chose this hotel as it had a great location, and offered great value for money. We took the train in, which was a short cab ride from the station. The doorman greeted us with a warm welcome. We did get both rooms on the same floor, which... More

Was this review helpful? Yes
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm so glad we booked this hotel for our weekend! Upon arrival I was immediately pleased with our choice. Alex at the desk checked us in and we were upgraded to a studio room, (I booked through expedia). He was very friendly and knowledgable about the hotel. In fact every member of the staff we encountered was not only helpful... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 3 days ago NEW

Every time I've stayed at The James, I've been blown away. The location is perfect/close to everything and the rooms are lovely, with amazing bath products. But what REALLY keeps me coming back are the people that work there. I've never had a bad encounter with ANYONE. Especially the gentlemen at the door....SO professional and courteous. They greet me and... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Burlington, Canada
14 reviews 14 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

the rooms were nice. different layout which is liked. the overall environment of the hotel was great. food was good. staff were very kind and had lots of options around the hotel for food and for a great walk at night!

Was this review helpful? Yes
Fredericton, Canada
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at both the James Chciago and the James Soho (New York), never have I been disappointed. The hotel is beautiful, the rooms are modern, the staff is very friendly and helpful, and the location is great. I've only had the pleasure of staying for business from time to time, but when I get the chance to stay in... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

In desperate need of a getaway, my partner and I went to Chicago and stayed at the James. We had a quiet deluxe kingsized room and were very comfortable. The staff were fabulous, attentive, friendly, eager to help. The car-service to our dinner engagement was an unlooked for very pleasant surprise. The food at David Burke's was delicious and full... More

Review collected in partnership with this hotel

Was this review helpful? Yes
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Dagni B, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you enjoyed your visit, thanks to our complimentary car service, David Burke's Primehouse, and most of all, the friendly service provided by our entire team. I sincerely hope we will have the opportunity... More

Been to The James Chicago? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Great location(20)
  • Room service(14)
  • Trader joe(10)
  • Very nice(7)
  • Friendly and helpful(5)
  • Michigan avenue(5)
  • Comfortable bed(5)
  • David Burke Primehouse(4)
  • Next morning(3)
  • Very comfortable(3)

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Best Value Hotel in Chicago
#16 Luxury Hotel in Chicago
#18 Romantic Hotel in Chicago
#18 Business Hotel in Chicago
#18 Family Hotel in Chicago
#20 Spa Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The James Chicago 4.5*
Official Description (provided by the hotel):
The James Chicago offers a stylish and engaging alternative for the contemporary business or leisure traveler. - Ideally situated right in the heart of downtown Chicago, just steps from Michigan Avenue and celebrate cultural attractions - Complimentary WiFi throughout the hotel - Early check-in, late check-out - 24-hour room service provided by David Burke's Primehouse - Triple-distilled water refreshed twice daily - Twice-daily housekeeping with turndown - Environmentally thoughtful local car service - Experience The James as a culinary destination with David Burke's Primehouse, named the #1 Steakhouse in Chicago by Chicago magazine, Primehouse Bar and JIMMY Chicago, a new craft cocktail lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Tingo, Otel, Amex, Sabre Hospitality Solutions , Venere, Priceline, TripOnline SA, Asiatravel.com Holdings, getaroom.com, Agoda and Jetsetter so you can book your The James Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
James Chicago Hotel Chicago
James Chicago Hotel
James Hotel Chicago
Chicago James Hotel

Owners: What's your side of the story?

If you own or manage The James Chicago, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.