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Comfort Suites Michigan Avenue

#39 of 177 Hotels in Chicago
Certificate of Excellence
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320 North Michigan Avenue, Chicago, IL 60601
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Comfort Suites Michigan Avenue
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Comfort Suites Michigan Avenue
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1,077 reviews from our community

Traveler rating
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    295
    78
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I stayed here with my friends to watch the Cubs game and this hotel is amazing. The rooms are spacious and clean and the views are amazing! I was especially impressed with the customer service and Raul was incredibly helpful. I would definitely stay here again!

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Michellew869428, Thank you so much for your five star review. We are so glad that you enjoyed your stay. Our location is great to go to a Cubs game. Thank you for the compliment on Raul. He is a great team member. We hope to see you again soon. Kindest regards, Robert Humphrey General Manager More 

McLean, Virginia
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The price was good, and the location even better. Only two small problems prevented me from giving it a five star review. There was not enough seating in the breakfast room - we usually had to wait a few minutes to find a table. We don't watch much TV, but when we did try to watch something it was very... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Andy B, Thank you so much for your four star review. We are glad that you enjoyed your stay. Our TV channels are posted in our guest directory. But great suggestion to have a channel listing by the TV. We will do that. Our breakfast room can get busy at time. I personally suggest taking the breakfast back to... More 

Stevens Point, Wisconsin, United States
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I traveled here to do some touring of Chicago and this hotel was in a great location to do so. We could see Millennium Park from our window and the staff was very accommodating to get us where we wanted to go. I cannot express how great the location was. It was a short walk from the... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear BALBE912, Thank you so much for your recent 5 star review. The pictures that you took of the property were great. Thank you for posting those. Our location is ideal and are close to Chicago hot spots. We look forward to having you stay with us again soon. Kindest regards, Robert Humphrey General Manager More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Recently switched to the hotel for work and I am completely in awe at the awesomeness of this property!! The staff especially Brandon and Crystal were the most professional folks around and very fun conversations. Breakfast was nice, they had bacon which is always a absolute plus A+++++... The rooms was huge... Ask for the high kings on the south... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Datedatedate, Thank you so much for the 5 star review. We are so happy that Crystal and Brandon provided you great service. The hotel is a great "Big Bang for the Buck". Great title! We hope to see you again soon! Kindest regards, Robert Humphrey General Manager More 

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Nice location, it was easy to get to the things that my family was trying to get to. ...My check in was awesome,Nice young man at the front desk.... quick service and nice room. I will be back to stay

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear SafeTravel4Me, Thank you for your 4 star review. I am so thrilled that you enjoyed your stay! Thank you so much for taking the time to write a review. We really appreciate it and hope that you will come to visit us again soon. Kindest regards, Robert Humphrey General Manager More 

Mountain Home, Arkansas
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was our families 1st stay in Chicago and we weren't sure what to expect but from the time we walked through the door, until we checked out the staff made it an excellent stay. Diana Ortiz and her staff were very friendly and helpful. If they didn't know an answer then they would find out and call you!!! The... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Bob H, I am so thrilled that you enjoyed your stay! Thank you so much for taking the time to write a review and to point out so many of the great things about the Comfort Suites Michigan Avenue! We really appreciate it and hope that you will come to visit us again soon. Kindest regards, Robert Humphrey General... More 

Sao Paulo, SP
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great location at Michigan Ave. Very good desk service. Breakfast included: not the classic "bagel + watery coffee" but a nice variety of items to choose. Complimentary wi-fi is very good. Nice bed and pillows. The space is more than enough for 2 people to stay comfortable. There's a kitchen, and wash and dry machine available in the suite.

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Molitor1970, Thank you so much for your 4 star review on the property. We are so happy to hear that you enjoyed the breakfast and our complimentary wireless access. The hotel recently upgraded 100% of its wireless access points so I am glad that you enjoyed it. We are continually making improvements to our breakfast so we are so... More 

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This hotel is GREAT! It is very close to the Art Institute of Chicago, Millennium Park and the lake. There are copious restaurants nearby. All of the rooms have kitchens - so if you like to fend for yourself (as I do) the place is perfect. Breakfast is included, though basic, and the space gets very crowded very early --... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Adam J, Thank you for your 4 star review. We are so happy that you enjoyed our team members service! That is the best compliment you can give a hotel. It is a great idea to take your breakfast back to your room. Since all of the suites have an island in the kitchen it is very relaxing to... More 

Burleson, Texas
1 review
5 of 5 stars Reviewed 6 days ago NEW

Spent 5 days here, but the room had everything I needed for a stay of any length; Numerous restaurants, shops, points of interest, as well as the office at which I was working within a pleasant walking distance; Staff is awesome and greeted me at every opportunity; Thanks Robert, Brandon, Dmitriy and Jason!

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Kevin M., I am so thrilled that you enjoyed your stay! Thank you so much for taking the time to write a review and to point out so many of the great things about the Comfort Suites Michigan Avenue! We really appreciate it and hope that you will come to visit us again soon. Kindest regards, Robert Humphrey General... More 

Omaha, Nebraska
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Brandon, the guest services supervisor, was professional and personable. All the other staff members with whom I had contact were, too. Upon my arrival I asked the front desk staff person for a restaurant recommendation. He sent me to the Emerald Loop, an easy walk from the hotel. I had a lovely dinner there. I also asked about applying an... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Karen A, Thank you so much for your 4 star review on the property. I am so happy that you enjoyed Brandon and his recommendations. We do apologize for the internet. The hotel's entire system was upgraded in 2015. The issue has been resolved and we hope that you will experience the property again in the near future. Kindest... More 

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.

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