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Comfort Suites Michigan Avenue

#37 of 178 Hotels in Chicago
Certificate of Excellence
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320 North Michigan Avenue, Chicago, IL 60601
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Comfort Suites Michigan Avenue
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1,177 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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Minneapolis, Minnesota
5 of 5 stars Reviewed 3 days ago NEW

Pleasantly surprised! Price extremely reasonable for the area. Friendly staff, clean rooms and I did valet parking which was super convenient. Had to copy some papers and that was included in the price. Would stay here again!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear jakiramn, Thank you so much for your recent 5 star review. We are so glad that you were "Pleasantly Surprised". Glad that we could assist you with your papers. We hope to see you again very soon! Kindest regards, Robert Humphrey General Manager More 

Carmel, Indiana, USA
Level Contributor
225 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I made my reservation 7 months prior to arrival & requested a high floor on an end. This location has close to 30 floors & on each of my previous stays here, I have been on at least the 20th or above floor. When we arrived, just a little before official check-in time, I was told that the highest floor... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear DDDFJD, Thank you for your recent review. Our rooms are very large with all of amenities of home. We are glad that you made use of them. Since we are a city hotel not every room has a great view. But a large majority of our rooms do. We look forward to seeing you again soon. Kindest regards, Robert... More 

Quad Cities
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It's always a challenge taking children to a big city. We were pleasantly surprised at the room size and a staff that went above and beyond. We checked in early in hopes of securing a crib. There were seven of us in two rooms. Our bags were stored as we trekked the short distance to Millennium Park and Maggie Daly... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear travelling-du0, Thank you for your recent 5 star review. We are so happy that you enjoyed your stay. Amanda is a great team member and our guest service manager. Maggie Daily park is great place for kids. We highly recommend it. Thank you for your great comments. We look forward to seeing you again soon! Kindest regards, Robert Humphrey... More 

Fredericksburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My husband and I chose Chicago to celebrate our 15th anniversary, and we could not have chosen a more perfect location! We had the Presidential Suite and it is Huge. We almost got lost from one another. The view was gorgeous, especially from the balcony. The room was clean and accommodating. The hotel has some age, but it's still very... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Charlotte0411, Thank you so much for your recent 5 star review. We are so happy that you enjoyed your stay. Thank you for the great comments on Diana, Tian and Crystal. We do have some of the largest rooms in the city. We are glad that you enjoyed our penthouse. We look forward to seeing you again soon! Kindest... More 

Fox River Grove, Illinois
5 of 5 stars Reviewed 4 days ago NEW

My daughter and I were in downtown Chicago and stayed at the hotel and we were very pleased with the service and quality of the hotel! The front desk personnel were especially friendly and accommodating.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Ellenps, Thank you for your recent 5 star review. We are so happy that you had a great mother daughter trip. Thank you for the great comments on the team at the front desk. We look forward to seeing you again! Kindest regards, Robert Humphrey General Manager More 

Indianapolis, Indiana
5 of 5 stars Reviewed 4 days ago NEW

All in all a great stay very pleasant and room was great... Staff was amazing Brandon Crystal and Jason are so welcoming and charming!! Breakfast could be improved... From what I was told by Brandon the hotel is undergoing refurbishments which include the new lobby and business center comp from the last time we stayed here... Have to come back... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Aaron M, Thank you so much for the recent 5 star review. Thank you for mentioning so many great team members in your review. They all appreciate the great compliments. That is correct our lobby furniture, wall paper and art work is brand new to the hotel. We also purchased new business center units and fitness room equipment. We... More 

Washington DC, District of Columbia
5 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel this past weekend and what a treat. We had a one bedroom suite on the 23rd floor with views of the Willis Tower and the Park. Room had a sofa bed which was dated but served its purpose!! Brandon the front office manager was such a welcoming person helped us get to the hotel cause jt... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Brianna E, Thank you so much for you recent 5 star review. Your title of your review " Fantastic staff can't beat the location" is so great. It means so much to the team when a compliment like that is given. Thank your mentioning the so many team members also. Regarding the sofas we will be getting some brand... More 

Tryon, North Carolina
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was happy to find that this hotel is right next to more pricey hotels. It is in a great location for the museums and restaurants for less than fancy hotels. The rooms were spacious, clean and comfortable. The staff was very friendly. We are not from the city and felt a bit overwhelmed with trying to navigate parking and... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear LauraPh, Thank you so much for your recent 5 star review. We are so happy to hear that you enjoyed your stay. Thank you for the great compliments on the team and the facilities. We look forward to having you stay with us again! Kindest regards, Robert Humphrey General Manager More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

My family of 3 stayed at this hotel for 5 days in July 2015. This was our second time staying in two years as it is reasonably priced and in a great location. Unfortunately, that is the exert of the positives. First of all, give yourself an extra 20 minutes or more for the elevators. They broke multiple times while... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Danielle H, Thank you for sharing your concerns following recent stay with us and I apologize that we fell short of your expectations. We work very hard to constantly improve our products and services and if you would kindly call me direct at the hotel, I would appreciate an opportunity to discuss your concerns so we might learn and... More 

Montreal, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW

The service was excellent! The customer service (Diana and Tian) was professional and always ready to help. The breakfast was very good, the room is very clean, the hotel is well located in the center of Chicago! We liked this experience, we will be back next year. Boussad - Montreal.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear LucJoo, Thank you so much for your recent 5 star review. We are so happy to hear the many great compliments about Tian and Diana. They are great team members and go above and beyond. We are also happy to hear that you enjoyed the hotel. We hope to see you again very soon! Kindest regards, Robert Humphrey General... More 

Hotel Review Summarization

What travelers say

  • Full kitchen(13)
  • Magnificent mile(13)
  • Very friendly(9)
  • Michigan avenue(7)
  • Millennium park(6)
  • Free breakfast(5)
  • Friendly and helpful(5)
  • Very clean(4)
  • Michigan ave(4)
  • Great view(3)
Questions? Get answers from hotel staff and past guests. Ask a question

338 photos of this hotel

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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