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Comfort Suites Michigan Avenue

#40 of 178 Hotels in Chicago
Certificate of Excellence
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320 North Michigan Avenue, Chicago, IL 60601
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Comfort Suites Michigan Avenue
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1,183 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

You cannot beat this location - it's perfectly close to everything on the Magnificent Mile. While it may not look impressive & it is quite unremarkable, the staff were incredible friendly, especially TianT ; ) The room was large, and we overlooked the river. The room could do with a freshening up - the baseboards looked like they needed painting... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Debber005, Thank you so much for your 5 star review. It was so great and detailed. Tian is a great team member thank you for the compliments. We are so happy that you enjoyed our breakfast and room! We look forward to seeing you again. Kindest regards, Robert Humphrey General Manager More 

1 review
5 of 5 stars Reviewed yesterday NEW

We stayed 4 nights for a family vacation recently. I can't say enough how perfect the location is. Within walking distance of many downtown Chicago attractions. Rooms were clean and comfortable. Our washer and dryer didn't work in our room. Once it was determined it needed to be replaced we were give access to another room on our floor with... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Cynthia N, Thank you so much for your recent 5 star review. Thank you for your kind comments on our service, cleanness and location. We are so happy that you enjoyed your stay. We look forward to seeing you again. Kindest regards, Robert Humphrey General Manager More 

maysville ky
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

The rooms are very nice and situated in a wonderful part of downtown. Lots of places to eat and lots of things to see. After being out all day we came back, turned the air conditioning on as it was almost 90 outside. It read 77 when we came in. We then showered and went out to dinner. Came in... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear glenn9, We are so sorry for the AC not working in your room. The compressor went out in the unit and it had to be replaced. We are so sorry that it did not work properly. Please contact me and I would love to have you stay with us again to show you that it has been corrected. Again... More 

1 review
5 of 5 stars Reviewed yesterday NEW

The perfect location! Great Price! Friendly staff! I mean you are there to see the city not complain about every thing in a hotel. Myron and Jason were so helpful! They gave us suggestions then followed up on them when they saw us.

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Lisa T, Thank you so much for your recent 5 star review. We are so happy to hear that you enjoyed your stay. Thank you for the compliments on Myron and Jason they are great team members. We hope to see you again very soon! Kindest regards, Robert Humphrey General Manager More 

Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 2 days ago NEW

The location was great, the rooms were clean and spacious, and the staff was professional and helpful! After a booking error, David went out of his way to correct the problem and make it right! Perfect if you don't require a full service hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear craigsO8395MQ, Thank you so much for your recent 5 star review. We are so happy that you enjoyed your stay. Thank you for the great comments on David. We look forward to see you again soon! Kindest regards, Robert Humphrey General Manager More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

We went on a 90° day. The ac didn't work all. It was 80° inside our room. We had to stay in it the first night. Next morning we complained until they moved us. We went to the top floor. Awesome, right? But no, there were ants all over the whole suite. In the kitchen, both bedrooms and one bathroom.... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Ashley P, Thank you for sharing your concerns following recent stay with us and I apologize that we fell short of your expectations. The room that you were in was on the 26th floor so Ants crawling up that high is very unlikely. But at the same time insured to have the area serviced and looked at. We work... More 

Minneapolis, Minnesota
5 of 5 stars Reviewed 5 days ago NEW

Pleasantly surprised! Price extremely reasonable for the area. Friendly staff, clean rooms and I did valet parking which was super convenient. Had to copy some papers and that was included in the price. Would stay here again!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear jakiramn, Thank you so much for your recent 5 star review. We are so glad that you were "Pleasantly Surprised". Glad that we could assist you with your papers. We hope to see you again very soon! Kindest regards, Robert Humphrey General Manager More 

Carmel, Indiana, USA
Level Contributor
225 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I made my reservation 7 months prior to arrival & requested a high floor on an end. This location has close to 30 floors & on each of my previous stays here, I have been on at least the 20th or above floor. When we arrived, just a little before official check-in time, I was told that the highest floor... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear DDDFJD, Thank you for your recent review. Our rooms are very large with all of amenities of home. We are glad that you made use of them. Since we are a city hotel not every room has a great view. But a large majority of our rooms do. We look forward to seeing you again soon. Kindest regards, Robert... More 

Quad Cities
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It's always a challenge taking children to a big city. We were pleasantly surprised at the room size and a staff that went above and beyond. We checked in early in hopes of securing a crib. There were seven of us in two rooms. Our bags were stored as we trekked the short distance to Millennium Park and Maggie Daly... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear travelling-du0, Thank you for your recent 5 star review. We are so happy that you enjoyed your stay. Amanda is a great team member and our guest service manager. Maggie Daily park is great place for kids. We highly recommend it. Thank you for your great comments. We look forward to seeing you again soon! Kindest regards, Robert Humphrey... More 

Fredericksburg, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I chose Chicago to celebrate our 15th anniversary, and we could not have chosen a more perfect location! We had the Presidential Suite and it is Huge. We almost got lost from one another. The view was gorgeous, especially from the balcony. The room was clean and accommodating. The hotel has some age, but it's still very... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Charlotte0411, Thank you so much for your recent 5 star review. We are so happy that you enjoyed your stay. Thank you for the great comments on Diana, Tian and Crystal. We do have some of the largest rooms in the city. We are glad that you enjoyed our penthouse. We look forward to seeing you again soon! Kindest... More 

Hotel Review Summarization

What travelers say

  • Full kitchen(13)
  • Magnificent mile(13)
  • Very friendly(9)
  • Michigan avenue(7)
  • Millennium park(6)
  • Free breakfast(5)
  • Friendly and helpful(5)
  • Very clean(4)
  • Michigan ave(4)
  • Great view(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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