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Comfort Suites Michigan Avenue

#43 of 177 Hotels in Chicago
Certificate of Excellence
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320 North Michigan Avenue, Chicago, IL 60601
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Comfort Suites Michigan Avenue
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Comfort Suites Michigan Avenue
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1,089 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Top Contributor
76 reviews 76 reviews
28 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed in this hotel for 8 days in April 2015 for a conference located nearby and would recommend this hotel. The staff was fantastic. They went out of their way to help me print documents for the conference and make my plans in Chicago. The location was great. Right downtown, close to the elevated train, by lots of shopping... More 

Was this review helpful? Yes 1
winnipeg, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I have stayed at this hotel twice in a 1 bedroom suites. Both times we had a very pleasant experience. Both times our room had a full kitchenette (fridge, stove, dishwasher). The room seem like they used to be apartments, converted into hotel rooms. The staff is very friendly and helpful. We rarely ate the free breakfast... More 

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Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Chris B, Thank you so much for your recent 4 star review. The team and I loved your title "Very Solid Hotel". We are so happy that you enjoyed your stay. We are refreshing our fitness equipment so we hope that you will come back and see the changes. We look forward to seeing you again soon. Kindest regards,... More 

Madrid, Spain
1 review
1 of 5 stars Reviewed 4 days ago NEW

Firts, the staff was very rude making strange faces at the end they found my booking, the next day blocked the room not match the credit card with the purchase made at booking, the last day again block the room without any justification another hour waiting, internet what deactivated every night for who are Europeans so loggic and we work... More 

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Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Guillermo P, Thank you for sharing your concerns following recent stay with us and I apologize that we fell short of your expectations. We work very hard to constantly improve our products and services and if you would kindly call me direct at the hotel, I would appreciate an opportunity to discuss your concerns so we might learn and... More 

Chambery, France
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very well situated for all the major tourist sites. Practical for families due to the kitchenette with washer and tumble drier. Compared to the other hotels on Michigan Ave (I checked 60!) good value for money.

Review collected in partnership with this hotel

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear smj291, Thank you so much for your five star review. We are a great value with our apartment size rooms. We are so happy that you enjoyed your stay and enjoyed our product and services. We hope to see you again soon. Kindest regards, Robert Humphrey General Manager More 

Sydney, Australia
Top Contributor
210 reviews 210 reviews
53 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Was there when convention and college graduations were on and so paid top dollar. Postion is great near the river. Bedroom plus kitchen and lounge. Rooms are now getting a bit dated and need a spruce up particularly the bathroom. Not up to the standard expected from Comfort Inns. Problems were fixed quickly so always complain if needed. Ask for... More 

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Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Murray S, Thank you very much for the time to write a review - we are all very happy that you enjoyed your stay with us. We are in the process of refreshing the property. I hope that you will be back soon and you will see the great changes! We look forward to welcoming you back again soon.... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

The Comfort Suites Michigan Avenue in downtown Chicago is such an outstanding choice on so many levels! First of all, the entire staff is just wonderful: Diana, Crystal, Amanda, Brandon and Tian could not possibly have been more helpful in every way possible. From helping us with directions to the many sites, calling cabs, making reservations for us and critiquing... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Marcia S, Thank you so much for the five star review on the property. We are so happy that our team members were able to assist you. Diana, Crystal, Amanda, Brandon and Tian are great team members thank you so much for mentioning there service. We look forward to seeing you again. Kindest regards, Robert Humphrey General Manager More 

New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband, 1 yr old daughter and I stayed here for 3 nights over Easter weekend. First of all, the location is amazing. You're steps from everything! We were able to walk to everything we visited. there's restaurants and stores near by, it was awesome. We checked in late on a Friday night. I was slightly disappointed that our room... More 

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear bek b, Thank you so much for your 4 star review. We are so happy that you enjoyed our property. Our rooms are very spacious and offer a Sweet Suite set up. Brandon is an excellent team member. Thank you for the compliment on him. We hope to see you again! Kindest regards, Robert Humphrey General Manager More 

Palm Beach
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Best Location for the price. 2 Blks from Millenium Park. A few feet from the Riverwalk. 1 block to tour bus. A few blocks to the start of Michigan Avenue shopping. Breakfast is included which makes the start of the day easier. There is a great small gym, however, it is right next door to The Barre Code and we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Dawn D, Thank you so much for your five star review. We are so happy that you enjoyed the property, its location and our services. Higher floors are a great idea for the best view in Chicago. Driving in Chicago is difficult we recommend taking a train into the city or flying in. We are glad our valet was... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

While the room was ok, and the staff was nice enough, Amanda and Brandon, the "managers" don't seem to understand how important guests money is to them. I wouldn't suggest paying until check out. I paid for 5 nights, but decided to leave after 4 to surprise the wife.getting my refund of last night has been like pulling teeth.

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Mike P, Thank you for your recent review. We are sorry that you had some confusion in regards to payment. All hotels require the room, tax and incidentals to held on a credit card upon check in. This is not just the Comfort Suites in Chicago but all hotels worldwide. If I can provided further clarification for you please... More 

Somersworth, New Hampshire
Senior Contributor
26 reviews 26 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just to be clear, this was a business trip so having working internet was a must for me. The internet is very spotty. I would call the front desk, they would then transfer me to their tech support, which tells me that network is down. This has happened two days in a row all ready. Breakfast is included which is... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear William W, Thank you for your recent review. We do apologize for the internet service. We recently upgrade 100% of our wireless access points. So there will be no internet problems going forward. This issue has been resolved and will not occur in the future. I would love for you to stay with us again and experience the changes.... More 

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