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Comfort Suites Michigan Avenue

#43 of 178 Hotels in Chicago
Certificate of Excellence
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320 North Michigan Avenue, Chicago, IL 60601
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1 room 1 guest
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Comfort Suites Michigan Avenue
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1,228 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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Ypsilanti
1 review
5 of 5 stars Reviewed yesterday NEW

Wife wanted to spend her birthday in Chicago so I got her a suite downtown Chicago and she enjoyed room and enjoyed the view also. It was a great location for everything she wanted to do and for the places she wanted to visit.

Review collected in partnership with this hotel

Was this review helpful? Yes
Alsip, Illinois
1 review
3 of 5 stars Reviewed 2 days ago NEW

It smelled bad in the hallways and elevator. Service was good. Rooms were great. Price was great. I asked for any discounts out there and the girl found a managers special on a friday night, same night reservation and got me a super deal. Loved it. Just wish they could eliminate the hallway smell. Will definitely go back.

Review collected in partnership with this hotel

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear megeth720, Thank you so much for your recent review on the hotel. We are so happy to hear that you enjoyed the team and our hotel rooms. The smell in the hallways and elevators can sometimes be attributed to people cooking within there guest rooms. But we will take a further look into the reason and will correct it.... More 

Round Rock, Texas
Level Contributor
10 reviews
4 of 5 stars Reviewed 2 days ago NEW

Nice, plenty of room in suite. Refrigerator could use ice trays or an ice maker, but that's a small thing. Totally surprised by the washer/ dryer in closet!! Wonderful, helpful & friendly staff at front desk! Very clean, lovely linens. The breakfast had more items than I expected!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear MaryAnn M, Thank you so much for your recent 5 star review. We appreciate your kind feedback on the amenities and the team. We are so happy that you enjoyed the linen on the beds. We get a lot of great compliments on it. We look forward to seeing you again soon! Kindest regards, Robert Humphrey General Manager More 

Lansing, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I got a pleasant surprise when at check in, we were upgraded to a large suite. The suite was spacious and clean. This hotel has a great location, close to Metra and a bus stop to Union Station practically right outside the front door. The staff was helpful and friendly. The breakfast room is small but then... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear AvidTraveler3641, Thank you so much for your recent 5 star review. We appreciate your kind feedback on the team and our amenities. Great points about the breakfast room also. We look forward to seeing again soon! Kindest regards, Robert Humphrey General Manager More 

Cameron
1 review
4 of 5 stars Reviewed 4 days ago NEW

Overall, my husband and I had a pleasant experience. The room was nice and clean...we had a suite with a kitchenette--a nice bonus. The full size fridge was great to have. The complimentary breakfast was good, my only complaint is that it is a small area for the breakfast, so it was rather crowded down there. The staff was friendly... More 

Review collected in partnership with this hotel

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Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear breannanc, Thank you for your recent 4 star review. We are so happy that you enjoyed our room size and amenities. Thank you for the great comments on the team. They appreciate kind feedback. Our breakfast area can be crowded depending on the occupancy of the hotel. We do recommend bringing our items back to your room to enjoy... More 

Mount Pleasant, South Carolina
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

When visiting a grand city like Chicago,we like to feel that we are staying at the heart of access to the most attractions.CS made us feel this way.Being able to lunch next door at Naf Naf a few minutes after check-in was nice.Then 1/2 block to the First Lady Chicago River Architectural Tour on a beautiful sunny afternoon was extra... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear 532Joel, Thank you so much for your recent 5 star review. We are so happy to hear that you enjoyed your stay with us. Your review was so detailed and great! Thank you for the suggestion of the Greek yogurt. We will look into adding this to our breakfast buffet. We look forward to seeing you again! Kindest regards,... More 

Downingtown, Pennsylvania
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was looking for an inexpensive suites hotel for our family of 3 for a quick 3 day trip. It is in a convenient location, and while still expensive, it was cheap compared to other options. Unfortunately, you get what you pay for. Although it is convenient to the Riverwalk, State Street, Millenium Park and the Navy Pier (and easy... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear eloracm, Thank you for your recent review. We are in the process of refreshing some of the items in our hotel. One of which is our sofa beds. We hope that you will see the product again refreshed in the future. Please contact me directly and I would love to show you some of the changes. We look forward... More 

Appleton, Wisconsin
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

This review is regarding using Choice Hotels to book the reservation. The reservation was to be $154 per night plus tax ($139 monday night, $169 tuesday night). We never received a confirmation e-mail. The two days before our visit I called and asked for e-mail confirmation, they indicated they'd send it, never received, called again and was told having computer... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear Darwene, Thank you for your recent review. I am sorry that you felt upset with the reservation process. When you book online at Choice Hotels it automatically gets inputted into our system seamlessly. The confirmation letters are also sent by the Choice Hotel website. Any rate changes are logged into the computer system by each user. For your reservation... More 

New Richmond, Wisconsin
1 review
5 of 5 stars Reviewed 5 days ago NEW

The best location for tourism on Michigan Avenue and the Miracle Mile. Easy walking to great restaurants. Close to Millenium Park and Grant Park where you can spend lots of time and relaxing sightseeing. The friendliest and most helpful staff in town.

Review collected in partnership with this hotel

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear genea575, Thank you so much for your recent 5 star review. We are so happy to hear that you found our team helpful. We have one of the best teams at the front desk in the City of Chicago. They will be so pleased by your review. We look forward to seeing you again. Kindest regards, Robert Humphrey General... More 

Evergreen, Colorado
1 review
4 of 5 stars Reviewed 6 days ago NEW

My family stayed here on June 7/17/15-7/19/15 and was very pleasantly surprised by this property! It is a smaller hotel so if you are looking for a swimming pool, huge lobby and restaurants on-site this is not the hotel for you. If you are looking for a fantastic location, friendly and professional staff, and very clean nicely decorated rooms that... More 

Was this review helpful? Yes
Robert H, General Manager at Comfort Suites Michigan Avenue, responded to this review

Dear sharon w, Thank you so much for your 4 star review. We are so happy that you enjoyed your stay. Our 26th floor is great thank you for mentioning it. The hotel is great hotel with great accommodations and the best location. We look forward to seeing you again soon! Kindest regards, Robert Humphrey General Manager More 

Hotel Review Summarization

What travelers say

  • Full kitchen(13)
  • Magnificent mile(13)
  • Very friendly(9)
  • Michigan avenue(7)
  • Millennium park(6)
  • Free breakfast(5)
  • Friendly and helpful(5)
  • Very clean(4)
  • Michigan ave(4)
  • Great view(3)
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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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