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All 174 Chicago hotels

Fairfield Inn & Suites Chicago Downtown/River North

2.5 of 5 Hotel   |   60 West Illinois Street, Chicago, IL 60654 (Near North Side)
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Fairfield Inn & Suites Chicago Downtown/River North
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Ranked #27 of 174 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 4 days ago
jklein50 st louis,mo
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234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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st louis,mo
Top Contributor
103 reviews 103 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am a marriott platinum member and have stayed at their properties all over the world. I have never stayed at any hotel where every single employee that I interacted with were as pleasant and accommodating as his staff. It started at check in and continued through housekeeping and the staff that worked the breakfast room. I don't know how... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

What an awesomely kind note Dr. Klein, thank you! It was a pleasure meeting you and I am thrilled to see that you enjoyed your stay with us. As a Platinum Elite member we know that you have countless other hotel experiences to compare us to, so it really does mean a lot that you have acknowledged our level of... More

US
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

For a property that is putatively in Marriott's value/cheap brand, I had a first-rate experience. I was told this property is "less than a year old", and it shows. The furnishings are nicer than in many higher-end properties I've run across. Everything worked. I have Gold status and was given a larger room (a -38 room, as I recall) without... More

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Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the very extensive and detailed review of our property! Glad to see that we exceeded your expectations and surprised you as far as the Fairfield brand is concerned - many more Fairfields opened up this year and more are still in the works, so get ready for many more great options in hotels! I do apologize that... More

Falls Church, Virginia
Contributor
16 reviews 16 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed 5 nights here and from the pre-arrival emails to the reception staff as we left, the service at Fairfield Inn and Suites was top-rate. Reception was always helpful and the staff serving the very good buffet breakfast were equally friendly. We were on the 8th floor but had no problems with noise, and both our large king... More

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Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the excellent review, I am very pleased to see that you enjoyed your stay with us here in Chicago. I will certainly share your kind comments about our staff with our front desk and breakfast teams, and we look forward to seeing you back sometime soon! Sincerely, Matt Noonan, Front Desk Manager More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We were there for only a night but what a great experience! The hotel staff here is crazy good and very customer service focused. Jose who checked us in and the staff at the breakfast buffet the next morning were some of the nicest, efficient people I have come across. The hotel itself has some nice modern rooms and if... More

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Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

What an awesome review, thank you! I am so pleased to see that Jose was able to make such a positive impact on your stay and that our breakfast team were able to echo that same sentiment in the morning. Come back and stay with us any time! Sincerely, Matt Noonan, Front Desk Manager More

New York
Top Contributor
266 reviews 266 reviews
78 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel would get a much better rating if the windows had better soundproofing; a firehouse directly across the street is constantly busy and the sirens can be heard even on high floors on the opposite side of the building. Hence the earplugs provided in the rooms. It's a little surprising that a newish hotel has this level of noise.... More

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Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for choosing our hotel for your accommodations while here in Chicago. While our location is prime in terms of accessibility to navigating the city, the Chicago Fire Department can pose a bit of a noise issue depending on the night. This is an issue that we proactively try and mitigate by providing complimentary ear plugs in all of... More

Cincinnati, Ohio
Contributor
19 reviews 19 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

* = Depending on your room; your mileage may vary. This hotel is a very good Marriott property on its own. The rooms are a good size, especially compared to other downtown Chicago places I've stayed, and the staff are absolutely top notch. The complimentary hot breakfast was nice and everything in the building felt like it was good quality,... More

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Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for choosing our hotel for you quick trip into Chicago! While our location is prime for nightlife and restaurants, yes we are located directly opposite the Chicago Fire Department that is active in keeping our city safe. Some guests are bothered more than others, however for our lighter sleepers we recommend booking our standard king rooms that are... More

Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Can't say enough about all the staff at this property. We were treated very well, greeted by name every time we arrived, and were made to feel very welcome, even though we travel as a large family. The rooms were across from the fire station on the south side, and I would try to avoid that if possible, but it... More

Was this review helpful? Yes 1
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the excellent review and for taking the time to note our level of service - we have a very dedicate team here focused on making sure that our guests are well taken care of, and I will be sure to share this with them. I am also glad to see that the Chicago Fire Department did not... More

Troy, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Gone are the days of customer service it seems, but NOT at the Fairfield. I felt like royalty my entire stay. The staff, from the front desk person to the gentleman cleaning the rooms, are top notch! I would definitely recommend this hotel for business or pleasure. The location is great for pleasure and the hotel amenities are great for... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Wonderful! I am so happy to hear that you enjoyed your stay with us. As I have already shared with you I believe, we strive to provide excellent overall experiences here at the Fairfield Chicago River North and not just beds to sleep in and I am thrilled that we were able to execute during your stay. Feel free to... More

Natick,Massachusetts
Top Contributor
173 reviews 173 reviews
59 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights while vacationing in downtown Chicago and could not have been more pleased with our stay. The location is great as it is a short walk to Michigan Ave. and most of the sightseeing areas. Right outside the door are many choices for restaurants and shops. Many TA reviews mention the great staff and it... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the excellent review and for reiterating what we continually try and share with our guests - we are in one of the hottest neighborhoods of Chicago, there will be some hustle and bustle heard from time to time, but it should not deter people from coming to stay with us! We do strive to be the cleanest... More

Nebraska
1 review
4 of 5 stars Reviewed 4 weeks ago

All hotel staffs were very friendly and helpful. I called about the late check-in and they have our room ready when we arrived. Breakfast was great. Room was clean and functional even though it is a little smaller than other hotels. Although the hotel is located across from the fire station, the siren did not seem to bother us. The... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

And we definitely want you to return sometime soon! Thank you for choosing our hotel and for taking the time to add to our online reputation. I am very pleased to see that you were satisfied with your stay and if you do need any assistance in arranging those future plans, please do not hesitate to reach out. Sincerely, Matt... More

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Additional Information about Fairfield Inn & Suites Chicago Downtown/River North

Address: 60 West Illinois Street, Chicago, IL 60654
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/River North 2.5*
Number of rooms: 180
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