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All 168 Chicago hotels

Fairfield Inn & Suites Chicago Downtown/River North

2.5 of 5 Hotel   |   60 West Illinois Street, Chicago, IL 60654 (Near North Side)
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90%
Ranked #29 of 168 hotels in Chicago
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 days ago
bohmerdg wgbohmer@aol.com
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  • Reviews (172)
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172 people have reviewed this hotel

Traveler rating
    100
    56
    9
    4
    3
See reviews for
59
47
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
wgbohmer@aol.com
Contributor
16 reviews 16 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent new hotel with nice rooms. The front desk staff were very helpful. It is close to subway and bus to Navy Pier. There was a large selection of items for breakfast. Rooms have free wifi and there are refrigerators and microwaves in rooms.

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for taking the time to review our hotel - the 100th excellent review to be exact! Glad that you and your family enjoyed your holiday weekend here in Chicago and we look forward to seeing you back sometime soon! Sincerely, Matt Noonan, Front Desk Manager More

St. Thomas
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I loved the location and the hotel was very clean and inviting, room was comfortable and clean. There are many great restaurants and bars within a few block walk and lots of locals wandering the streets after work and in the evening. Great vibe. Staff was great, so friendly, helpful. My only complaints were I ended up on a low... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for taking the time to review our hotel on both TripAdvisor as well as our online satisfaction survey. Glad that you seemed to enjoy your stay, but disappointed that you were not pleased with your room location. Arriving on a Tuesday late in the evening can be difficult to accommodate special requests as 90% of our guests arrive... More

Poland
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed there for 3 nights and even though we were unlucky and due to overbooking our room was not waiting for us - we will remember this hotel as a very good one! Especially the Staff - really helpful and service minded - they made our stay so pleasant. Great location , close to any place and plenty of... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the excellent rating! Again I apologize that we were not able to accommodate you and your family the first evening due to causes out of our direct control, however I am very happy that we were able to find a room for you right next door and that you were able to return first thing in the... More

Saint Simons Island, Georgia
1 review
5 of 5 stars Reviewed 1 week ago NEW

In all my travels I have NEVER stayed at a hotel with a more friendly and helpful staff! The front desk crew were amazing! Matthew Noonan, the front desk manager, made sure I had everything I needed to make my trip a great one! I was highly impressed with this hotel and will definitely stay here again and again!!!!!!!

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for taking the time to add to our TripAdvisor page! It is guests like you that help us receive awards like the Certificate of Excellence, so thank you very much. Glad that I was able to be of assistance during your stay, feel free to reach out should you need any assistance in the future, and we look... More

Swartz Creek, Michigan
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to Chicago this past weekend for the wife's birthday and stayed at the Fairfield Inn & Suites Chicago Downtown/River/North. It was what I've come to expect from the Marriott organization as far as comfort and cleanliness. But the staff at this hotel from the valet and housekeepers to the front desk manager and concierge were outstanding. Everyone there made... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the awesome review! I will surely pass this along to Robert and celebrate his efforts with our team and let our entire team know that their hard work does not go unnoticed. Feel free to reach out when you need to make those future arrangements and we look forward to seeing you back sometime soon! Sincerely, Matt... More

Marietta, Georgia
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I had the pleasure of taking my mother on her very 1st visit to Chicago. I chose this hotel basically for the rate (Sr. Citizen) but it exceeded all of my expectations. OMG, where do I start!!!! 1. 1st Matthew Noonan (Mgr) emailed me personally inquiring about any special needs my mother or myself might have. Talk about customer service!!... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you very much for your very kind review! We are fortunate to have a dedicated team here really focused on making sure our guests are completely satisfied and Danielle is no exception. I will be sure to share this with her and our team! Feel free to reach out should you need any assistance in the future and we... More

Aiken, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Great location and a new hotel with stellar service., Street side a little bit noisy. Parking adjunct to hotel. Rooms were clean and tidy. Convenient to lots of restaurants. Difficult to obtain reservations on summer weekends so book in advance.

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the excellent review and kind comment on the service here at the Fairfield. Our mission here is to be the cleanest and friendliest hotel on the block and it looks like we succeeded in doing so. I also appreciate the heads up to the TripAdvisor community about booking in advance - the word is spreading and our... More

long grove, IL
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Finding a room that could hold 5 adult women was tough, but we lucked out at this location. it's perfect! Clean and welcoming. Bathtub had a little trouble draining but seriously...No complaints. Amazing restaurants everywhere around you in this location.

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Glad we were able to accommodate you ladies! It was a pleasure to meet you all, glad that you had a good time, and we look forward to seeing you back sometime soon! Sincerely, Matt Noonan, Front Desk Manager More

Richmond, Ky
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 2 nights while visiting the Chicago area with our 2 children. This hotel was in a great location, very clean, and very friendly. The breakfast was good and the breakfast staff was very helpful in planning our days. We could not have asked for anything better, especially when you compare the price of the other downtown hotels. Thanks... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the very kind review! Glad to see that you were completely satisfied with your time with us and that our staff was able to be a part of that. We look forward to seeing you back sometime soon! Sincerely, Matt Noonan, Front Desk Manager More

Toronto, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Very helpful and friendly staff. Nice and clean rooms. Close to public transportation. Free WiFi worked well. Only issue is street noise. They are across the street from a fire station. We stayed on the top floor on the opposite side of the building. Not loud enough to wake me up but loud enough to make it hard to fall... More

Was this review helpful? Yes
Matt N, Front Office Manager at Fairfield Inn & Suites Chicago Downtown/River North, responded to this review

Thank you for the excellent review! One of the missions of our hotel is to be the cleanest and friendliest, so I am thrilled to see that these were two of your highlights from your stay. Thanks again for the excellent review and we look forward to seeing you back sometime soon! Sincerely, Matt Noonan, Front Desk Manager More

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Additional Information about Fairfield Inn & Suites Chicago Downtown/River North

Address: 60 West Illinois Street, Chicago, IL 60654
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/River North 2.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#22 Green Hotel in Chicago #24 Family Hotel in Chicago #31 Romantic Hotel in Chicago #36 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Now Open! Fairfield Inn & Suites Chicago Downtown/River North is the newest LEED-Certified Marriott hotel in downtown Chicago. Located in the trendy River North neighborhood just north of the Loop, this unique River North hotel offers full-service amenities at the Fairfield value. Enjoy free breakfast, property-wide WiFi, modern furnishings and high-tech amenities. Within walking distance to Navy Peir, the American Girl Place, shopping on Mag Mile, Millennium Park and Lake Michigan. Valet parking available (fee) and nearby convenient CTA and Union Station trains. ... more   less 
Number of rooms
180

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