Staff was great, especially considering that we were there for three days including Christmas Eve and Christmas Day. I would have given this hotel three stars except for the staff. Wonderful room service breakfast on Christmas Day! The room decor and hallways were a little dingy, which really disappointed me, but it wasn't too bad. Great location for shopping and... more

I would highly recommend this hotel if you get the right price. If you are here for either business or leisure, both the location and property are fantastic. The bed was super comfortable, but the pillows smelled kind of odd - like they were musty or something? You can definitely tell that the room is worn - carpet and walls... more

Stayed at the Hard Rock in September. The rooms were clean with nice furnishings. Loved the Aveda room amenities. Service was great with the exception of one morning when I called down to order room service for breakfast at 6:00am. A lady answered the phone and said "Can I have someone phone you back? I am the only person working... more

I just stayed at Hard Rock this past weekend for a family wedding and it was fantastic. We flew in Thursday since my husband and I had never been to Chicago. The rooms/hallways are a bit dark but its dramatic and what I expected for Hard Rock. It really wasn't an issue..after all we were there to see the city... more

I was a little concerned about the hotel after reading some of the negative reviews, but for the most part they were overblown. The hotel is in an historic Art Deco building in a fabulous location right on Michigan Ave. The room is very nice with a very comfortable bed, a large flat screen tv with excellent audio and a... more

The Hard Rock is glossy and sexy, but an absolutely fantastic hotel.... I was in town for business and stayed here because of it's location, but I absolutely understand why tourists would like it...right on the river, cool art deco building and Millenium Park is just down the street. Regardless- the room was clean, the staff was friendly, but NOT... more

I am SO thrilled with the Hard Rock Chicago. I have stayed in many hotels, of all price ranges, all over the country, and I must say this was one of the nicest. I can also say for sure that the staff here was by far the most helpful and friendliest I have ever encountered. The location is perfect for... more

I was very impressed with all aspects of this hotel more

I stayed with a friend for a night for a farewell party. It was beautiful. The staff was great, the hotel room was huge and very nice, the beds the best ever. We received a little welcome gift which was really nice. Even leaving really early in the morning everything was perfectly organized with transport, restaurants, bars etc.,.... We felt... more