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Hard Rock Hotel Chicago

230 North Michigan Avenue, Chicago, IL 60601
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Hard Rock Hotel Chicago
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Hard Rock Hotel Chicago
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1,822 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel Chicago
See the most recent reviews
Fairfax, Virginia
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 26, 2011

While there is nothing wrong with this hotel, the location/service/cleanliness/comfort are all very good, the hotel lacks what you'd find at other fine hotels in the same area. The rooms are spacious but the decor is dark and bland, and the lighting in the rooms is dim (to say the least). The carpet in the hallways is old and stained.... More 

Was this review helpful? Yes
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your review. We are glad that you enjoyed the location and views of our hotel. In regards to your comments about the carpeting and lighting, we are in the final stages of our renovation process. The areas you pointed out are the final items to be addressed in that renovation. We hope to see you during your... More 

Bovi33
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 25, 2011

Many thanks to Arron Reynolds, Juan Kirkman and the rest of the staff at the Hard Rock. Great, spacious room - on point service & great bar! Of course we'll be back

Was this review helpful? Yes 2
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your positive review… We are so glad that our staff was able to assist you with everything that you needed and that you enjoyed the amenities of the hotel. We hope to see you soon! More 

Toronto
Top Contributor
113 reviews 113 reviews
51 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed April 23, 2011

Most people don't know how amazing the Hard Rock is when you mention it to them because they think of the restaurant and that maybe it's inhabited by crazy rockers! Better for those in the know then - to expect a large room, clean and spacious bathroom with delicious Sweetgrass smelling amenities, an excellent free business centre, and a location... More 

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HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Wow! It sounds like you had an amazing stay here. We are thrilled that you had such a great experience here and that you enjoyed everything that our hotel has to offer… We are also glad that the staff could assist you with everything you needed. We hope to see you again soon! More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 21, 2011

We had a fantastic stay in a studio suite at the Hard Rock during the city's St. Pattys celebration. It was very apparent that the hotel had been recently renovated. The lobby was very upscale with a modern vibe. Check-in was quick and efficient and the staff were all very friendly and accommodating. Our room was spacious, comfortable, clean and... More 

Was this review helpful? Yes
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your positive feedback. We are thrilled that you enjoyed the studio suite and the location of the hotel. We are so glad you got to spend St. Patrick’s day at our hotel and celebrate that special occasion with us. We hope to see you again soon! More 

Hoboken, NJ
2 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed April 18, 2011

I've been staying at this hotel 2 times a year for the past 4 years. I think this past stay will sadly be my last. The hotel itself is fine and the recent renovations helped out a ton. The carpets used to be filthy and the walls were not much better. Now they are looking much more in line with... More 

Was this review helpful? Yes 2
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your honest feedback. It’s obvious that you had a less-than-enjoyable stay with us and we will do our best to prove you wrong by improving upon every point you make in your review. More 

Wixom, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2011

This was our 4th time to Chicago for St. Patrick's day weekend. (about 7th overall). Never stayed here before but always wanted to. Got a great rate and was surprised how nice it was. We stayed on a floor that was just recently renovated. It was very clean and spacious. The hotel itself is conventent to everything. I think the... More 

Was this review helpful? Yes
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your positive feedback! We are thrilled that you enjoyed our newly renovated rooms and that you enjoyed the amenities of the hotel. We hope to see you again during your next trip to Chicago! More 

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 13, 2011

Fantastic hotel set in wonderful, historic building with great staff and access to down-town Chi. Reception staff were spot on & friendly at all times of the day; Katie Axi Rose was particularly helpful and of great assistance to my wife & I It's set in an ideal location with immediate access to 95% of all the tourist-type stuff we... More 

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HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

We are thrilled that you enjoyed the location of our hotel as well as the guestroom. We are also so glad that our staff could be of assistance to you with any requests that you had. Thank you for your kind response and we hope to see you again soon! More 

Ireland
Contributor
15 reviews 15 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 12, 2011

I spent 5 nights in this hotel, during mid march - As a 4 Star/Diamond hotel, with a fairly touristy brand above the door I didn't set my exceptions too high - Decor and web pics led me to expect something that looked a bit a W but I wasn't too sure... Needless to say when I arrived to the... More 

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HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for response… We always like to hear that the guests are happy with the staff and location of the hotel! It is also great to hear that you enjoyed the amenities in the guestroom. I am disappointed to hear that the cleanliness and maintenance of the hotel room did not meet your expectations. We are in the final... More 

Normal, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2011

Close to popular Chicago attractions. Staff and Management are very attentive to the customer. Keep in mind this is a rock and roll themed hotel. If you are a prude, you might want to stay at a sleepy, boring hotel. We are in our mid 40's and noticed there were a number of people our age. Some in town for... More 

Was this review helpful? Yes
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for pointing out how wonderful our staff is! We pride ourselves on the team we work with and it's incredibly rewarding to hear that guests are experiencing the benefits of a great group of people. Your review is much appreciated and we look forward to seeing you again soon! More 

New York
Top Contributor
192 reviews 192 reviews
34 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed April 11, 2011

Hard Rock managed to please both me and my 18 yr old son. Great music, great vibe in the lobby and the room was "cool". (I thought it was a bit stark.) The shower has the best water pressure - and big enough for tall adults. The walls were soundproofed so you never heard your neighbors - I did sometimes... More 

Was this review helpful? Yes
HardRockMGR, General Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your review of Hard Rock Hotel Chicago! I'm thrilled you enjoyed your stay and will look into the printer problem in the business center. I hope we'll see you on your next visit to Chicago! More 

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.

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