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Hard Rock Hotel Chicago

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230 North Michigan Avenue, Chicago, IL 60601
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Hard Rock Hotel Chicago
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1,894 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
2 reviews
3 of 5 stars Reviewed yesterday NEW

We thought our room was really dark. Even with all the lights on we had trouble going through our suitcases and camera bags to locate items. The toilet was noisy. I shouldn't pay to have a refrigerator in my room. Internet usage should be free.

Review collected in partnership with Hard Rock Hotels & Casinos

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Chicago
Level Contributor
5 reviews
2 of 5 stars Reviewed yesterday NEW

When we arrived in our room it in no way resembled the picture that was on the website advertising the room. The view was not very impressive, the room was very small, there was no sitting area other than a desk chair, and the closet was very small. As I was unpacking and settling my family in there were several... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Bolingbrook, Illinois
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

If you want to enhance your stay at the hard rock Hotel in Chicago, I would suggest upgrade to the platinum rooms. The staff at the hotel is very friendly. If you plan to park your car and not come and go, I suggest parking at 60 E. Randolph. Much cheaper than the valet parking at the hotel, $65 per... More 

Was this review helpful? Yes 2
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Great advice! Thanks so much for sharing with the community. We should mention our Park & Stay Package, as it will save you $50 per night on parking; and still have 24/7 unlimited in and out privileges. You're right though, spot hero is a great app. Well, thanks again, hope we see you here again soon! Cheers, HRHC More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I loved staying at Hard Rock in Chicago. The staff was very friendly and helpful in every way. I also had one of the best massages I've ever had At the spa in the hotel. The concierge was a wonderful service.

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for the kind words! We really appreciate the shout out to our staff, they're amazing, and like you said- friendly and helpful. Great to hear you enjoyed the massage! Hope you and your husband are back with us again soon! Cheers, HRHC More 

Granite City, Illinois
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We took a family trip to chicago and stayed at the Hard Rock. It was AMAZING!! The staff was very attentive! We had a problem with the elevators and Bobby the "vibe manager" was awesome! He moved us to the service elevators for quicker service and also provided fiji water as a complament THEN brought up GARRETTS popcorn to our... More 

Was this review helpful? Yes 1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for taking the time out to share with us and the community! We're so glad to hear you enjoyed your time with us! Our team tries as hard as possible to find ways to make your stay better, and help out wherever they can, this certainly seems like a nice example of that! Well, we love you... More 

Chicago
1 review
3 of 5 stars Reviewed 1 week ago

Location is the only reason to choose this hotel. Dark enviroment, rush and crowded lobby, you have to pay 25 bucks for wifi service, staff unfriendly (Not all), same menu for breakfast everyday. Good rooms but so dark during the day.

Review collected in partnership with Hard Rock Hotels & Casinos

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks for sharing your experience with us, we appreciate the feedback. We'd like to offer a few other suggestions and amenities to what you've mentioned below, as you might have missed them, and could definitely give em a shot next time around... Internet is not exclusively pay-only. Its free in any communal space, as well our restaurants. There are also... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are in Chicago to see the City, This Hotel is within walking distance of many major attractions. I went to Chicago for two days and stayed at the Hard a Rock Hotel. I walked to Millinium Park, went to the Art Institute Museum, and took the Architecture Cruise. Stay at this Hotel and save a lot of money,... More 

Was this review helpful? Yes 1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Great review, thanks for sharing with us! You really took advantage of a lot of the great sites and sounds of Chicago! You're totally right, too. We are WALKING distance to so many great attractions in the city, and walking distance to the L if not. We'll see you in August! Cheers, HRHC More 

Detroit, Michigan
Level Contributor
144 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 3 nights for a company meeting held at the hotel. Lots of rock 'n' roll memorabilia throughout. Didn't try the restaurant. The banquet food was good. The banquet staff was friendly & attentive. My room was really nice. Very big with a comfortable king bed and mirrored wardrobe closets on either side. A large desk and flat screen tv;... More 

Was this review helpful? Yes 2
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for relaying your experience with us to the community! Really appreciate the great, and thorough descriptions of your room and amenities. Next time you stay with us, try one of our two restaurants, Chuck's: A Kerry Simon Kitchen, and/or Mr. Brown's Lounge. Lots of different styles to choose from! And if you're looking for a session... More 

Leicester, UK
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Hard Rock Hotel in Chicago during the month of June 2015. We booked the hotel via Expedia through the secret sale. It was described as a "boutique hotel". False label indeed. That is the last time that we try a secret sale and book with Expedia. We found it difficult to make direct... More 

Was this review helpful? Yes 4
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time out to share your experience with us. We're so sorry to read the negative aspects, and are very appreciative that you were still very even handed and open about what you liked as well. We certainly hope your trip to the hospital was brief and uneventful upon arriving. How there was such disorganization on... More 

Toronto, Canada
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent hotel, front desk staff very helpful. Good location, close to shopping. Just find the rooms very dark and plain. Lots of great restaurants nearby. I recommend this hotel if you like to stay up late and party.

Was this review helpful? Yes 1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for your feedback! Appreciate the kind words about our staff! While we do certainly embrace Chicago's vibrant nightlife, we are welcoming to all visitors and types of travelers. You can find some floors that are not as atmospheric, and a variety of room types that may better address your concerns. If ever we can help guide you... More 

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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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