Great staff and great experience. Food is a little pricy but this is downtown Chicago ... very comparable. Staff went out of the way to make sure my family had a great time. Will have to stay there again (kids won't let us stay anywhere else now).
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This was our third trip to the Hard Rock Chicago, and we were not disappointed. We typically travel as a couple, but this spring on a whim decided to take our toddlers into the city. We weren't sure if the Hard Rock, known for its music, bar, and rock star atmosphere would be good for kids. We were welcomed with...
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Reviewed December 6, 2010
I just spent 3 nights at the Hard Rock Hotel in a king room. We took the train from Chicago O'Hare, which takes about 35 minutes. Get off at the Clark/Lake station and it is a short walk (about 4 blocks). I had never been on the "L" before, so I was a little nervous about taking the train, but...
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Thank you so much for your review! It looks like you had a great experience at our hotel, and we are so happy to see that you enjoyed staying right in the thick of Chicago. We are glad that you arrived here safely and that you enjoyed staying in a very clean, comfortable room. We hope that you had a...
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The Hard Rock Hotel Chicago is in an ideal location. Great views of the city and Millennium Park from the rooms. But, the front desk service was pretty rude and difficult to work with on a recent trip. They seemed like they had better things to do than help out paying guests.
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It looks like you really enjoyed our central location, and we hope you had an awesome time exploring Chicago! We are very disappointed to see that the staff did not provide outstanding service, and we sincerely apologize for what you encountered. Please contact us with more details at email@hardrockhotelchicago.com, as we would love to investigate this further. We really value...
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Stayed in March '12 for Chicago's hair show. Nice location. Friendly staff. I had to pay a $100 cash deposit (I didn't have a credit card with me). Parking could be better ($50 for self park). The rooms are very dark, but very spacious. We ate dinner there and it was really good. The bar had nothing going on, we...
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We are so happy to see that the staff was friendly throughout your stay, and it looks like you enjoyed our location in the heart of the city! Our policy for incidentals is $50 per night with credit card or $100 per night with cash, but the money is refunded as soon as possible. It is wonderful to know that...
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Just returned from a 4 night work trip to Chicago where I stayed at the Hard Rock. What brilliant staff - especially the concierge who advised us so well and even devised a mini pub crawl for us linked to the sight-seeing bus tour.
The bar had a good atmosphere too despite some dubious choices of dance music (Star Ships...
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Wow! We are beyond excited to see that you were so relaxed and comfortable at our hotel, and we are ecstatic knowing that the staff provided such fantastic service. It is wonderful that the concierge staff provided such excellent recommendations to help you enjoy an authentic trip to Chicago, and we are glad that you enjoyed our bar's atmosphere as...
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Only had a weekend to see son and wife who live far enough away and remotely enough that regular visits are very difficult. decided to meet in Chicago. A large convention made hotel accommodations difficult but finally secured two rooms at the Hard Rock in downtown Chicago. The physical plant itself is not the main focus of this review -...
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Thank you so much for sharing your thoughts with us! We are absolutely thrilled to see that our staff is the best you have encountered, and it is wonderful to know that you enjoyed fantastic service from the engineering, front desk and concierge staff in particular. Your feedback is so important for us as we continue to improve our hotel...
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I had never stayed in a hard rock hotel before and booked this through their website which offered a great deal. I absolutely loved his hotel! All the staff were so helpful and informative. All the floors have different themes, I stayed on the 16th floor which was great as it had a fantastic view. The room was incredibly spacious...
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Wow! We are so flattered that you chose our hotel, and we are absolutely thrilled to see that you got a great deal and had such an awesome experience. It is fantastic to know that the staff members were so helpful and informative, and it looks like you enjoyed staying on our Prince-themed floor. We are really happy to see...
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My boyfriend and I went to Chicago for a romantic weekend getaway... We booked thru the hotel website and everything was as we asked when we arrived. The guy at the customer service was amazing and offered us a bigger room in a higher floor (#29 i think) with an amazing view of the city. The room was big, with...
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It is fantastic to see that you and your boyfriend enjoyed a wonderful weekend getaway in Chicago, and we are absolutely thrilled that you experienced excellent customer service throughout your stay. It is great to know that everything was as advertised through our website, and we are beyond excited that you had such a blast staying in one of our...
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Just wanted to complement the Hard Rock staff on my recent stay. Even after a computer glitch that showed no reservation, they received me warmly at 11 p.m. on a cool night in April, found me a room, honored the conference rate, and gave me a free drink because "I looked like I needed one". Thanks Hard Rock!
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Reviewed October 24, 2011
Thank you very much for your complimentary review! We sincerely apologize for any inconvenience, but we are so happy to see that the staff received you warmly and provided outstanding service. We are glad to know that you checked out our bar, and we hope you enjoyed that drink, too! We appreciate your comments and, whether for business or for...
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