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Hard Rock Hotel Chicago

4.0 of 5 230 North Michigan Avenue, Chicago, IL 60601
#79 of 169 Hotels in Chicago
1,582 Reviews 4 of 5 stars
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Hard Rock Hotel Chicago
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Hard Rock Hotel Chicago
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1,582 reviews from our community

Traveler rating
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    219
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    63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a very good stay at Hard Rock chicao. The room was great and so was the staff. The only negative was the linen. It seemed to be adequate quality but it was dingy/gray looking and smelled a little sour.

Review collected in partnership with Hard Rock Hotels & Casinos

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, Thank you for the review! I see that you enjoyed your stay overall but that you also encountered linens that have seen better days. I have shared this review with our Housekeeping team so that we can ensure all linens are top quality! Thank you again for your review. We hope to see you again the next time... More

1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Our sheets were dirty, when I called the front desk it took half an hour for a manager to come look at them. Afterwards, it took TWO hours for them to bring me clean sheets. The manager did not seem to express much concern that we had visibly dirty sheets in our room. TERRIBLE value for the money. If you... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. I'm sorry to see that you did not experience top notch service as well as a fresh and clean room. We certainly expect our guests to experience a more positive stay. We strive to provide one of a kind service and quality rooms and I'm sorry if... More

1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel was pretty nice, but nothing fancy. Now I do understand that I stayed on the 6th floor, and by the looks of it got much better as you went up. The room was very basic. I really felt like I was in a Holiday Inn. The AC was horrible, I turned it down and it stayed at 65... More

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Ann Arbor, Michigan
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This hotel was amazing! Definitely going to go there again! We went there to celebrate my birthday and never got in trouble for being too noisy. The staff was perfect! They were friendly and sociable! The night club was super fun and the drinks was delicious! The bar staff was helpful on deciding on drinks!

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, Happy Belated Birthday!!! We're so happy to see that you received ROCKSTAR service on your special day. We hope to see you again the same time next year so that you can whoop it up again for your birthday. Cheers, Erica O'Neil VIBE Manager *All Is One* More

Pittsburgh
Top Contributor
66 reviews 66 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

love this hotel! the location was great close to everything! there was even a night club in the hotel which I love because I still like to party. we ran into Kurupt (rapper from the west coast) very polite man. the housekeeping was the best . not only did they clean but they put our stuff in order.. EVERYONE at... More

Was this review helpful? Yes 1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, Thank you for the rave review! We're blushing. We hope to see you again the next time you visit the Windy City! Cheers, Erica O'Neil Vibe Manager *All Is One* More

Rochester, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here with my sister and had a great experience. The staff was incredibly friendly and the concierge went out of his way to help us find restaurants and things to do while we were in town. The location is why we picked it, it's close to landmarks downtown, shopping, the park, and the train. Overall, a great experience.

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, It's so great to hear that we were able to provide the perfect location for a Chicago sibling getaway trip! I've shared your compliments with our Concierge team. They certainly are rockstars at sharing some of Chicago's best kept secrets. We hope to see you and your sister again the next time you visit the Windy City! Cheers,... More

Los Angeles, California
1 review
1 of 5 stars Reviewed 1 week ago

Management needs to be reminded of what a 4 star level hotel means. Management has clearly cut corners with the costs associated with the overall upkeep of a FOUR STAR hotel. Housekeeping staff does the best they could to help this hotel looking the best it can but sadly this hotel is of the same quality of that of a... More

Review collected in partnership with Hard Rock Hotels & Casinos

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, We're so very sorry to hear that you did not enjoy the room quality while staying with us. We most definitely expect our guests to experience a much higher 4 star value visit. I have shared this survey with our team so that we can blow away expectation the next time you visit! Cheers, Erica O'Neil Vibe Manager... More

Akron, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

The flash sale they do is great and we plan our weekend around it when possible. The location of the hotel is perfect on Michigan ave. You are in walking distance of many restaurants and the river walk.

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, We're glad to hear that you were able to take advantage of our flash sale! Our location certainly makes it easy for a visitor to enjoy the sights of the city. We hope that the next time you're in Chicago, you visit us again. We're looking forward to seeing you again soon! Cheers, Erica O'Neil Vibe Manager *All... More

Chicago
1 review
4 of 5 stars Reviewed 1 week ago

The hotel stay was excellent - the only surprise I received was a charge for an additional night as I had to leave earlier than expected and was required to pay over $400 for the 4 night which I could not use. If this requirement had been listed on the reservation terms, I would have no problem with it, but... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, Thank you for sharing your experience with us. The 24 hour cancellation policy applies to any night even if you are already checked in. I have shared your experience with our team so that we can revisit the way we communicate our cancelation policy with guests. Thank you again for your valuable feedback. Cheers, Erica O'Neil Vibe Manager... More

Coral Gables, Florida
Top Contributor
57 reviews 57 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is an hotel for "undemanding people". Service: basic / Decoration: basic and cheaper / AA: like nonexistent. Bad service at an incredible building. So sad because they are an incredible location.

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Dear Guest, We're so sorry to hear that you had such a negative service experience. Our high service standards are something that we pride ourselves in executing every day. It looks like we failed with your recent visit and for that we're very sorry. This survey has been shared with our team so that we can learn and grow from... More

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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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