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Hard Rock Hotel Chicago

4.0 of 5 230 North Michigan Avenue, Chicago, IL 60601
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Hard Rock Hotel Chicago
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Hard Rock Hotel Chicago
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1,625 reviews from our community

Traveler rating
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    65
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227
541
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381
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wells, Maine
Contributor
16 reviews 16 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed yesterday NEW

Your money can be better spent at another Chicago Inner Loop hotel. I've been to Chicago Inner Loop for business several times and have stayed at several other hotels. This trip, all other hotels were booked and Hard Rock was the only available hotel. So the poor service started by the kid at front desk at check-in. He was very... More

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Louisville, Kentucky
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I wanted to surprise a friend for his birthday and booked a suite at the Hard Rock Hotel Chicago. It was the first time either of us stated at the hotel. LOCATION: The hotel is ideally situated on Michigan Avenue between all the big shopping, The Loop, and many "L" stations and bus stops. It's super easy to get around... More

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Fort Myers, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay here. It was certainly everything the Hard Rock is known for, from the decor, the music, and style. The staff was very friendly as well as helpful. Upon checking in I arrived to find, much to my chagrin, that my room upgrade was not available. However, I was forewarned that given the time of year... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We were really excited to receive the positive feedback about recent stay here at the Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that rock for each and every one our guests. It is truly our passion and we are glad it's working! Next time you visit us take book directly... More

Neath, United Kingdom
Top Contributor
60 reviews 60 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic hotel in what I think is the heart of chicago. 5 minute walk to Millenium Park and the Magnificent Mile. The staff were very friendly and helpful and even upgraded us to a better room as it was our honeymoon! The view was fantastic, the room had everything we needed and the beds were extremely comfortable so we slept... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Congrats newlyweds, and thank you for reviewing your stay. We love to celebrate with our guests and are glad you chose the Hard Rock Hotel Chicago for your honeymoon! I am so happy to hear you enjoyed your stay and that our staff was able to upgrade your room, we do try to make every hotel experience unforgettable for each... More

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Beautiful hotel. Stands out from the rest. Very clean. Surprisingly quiet rooms except for a few sirens in the distance. Bed very comfy and up to date. Loved all the classic Hard Rock motif. We had a portrait of John Lennon and Yoko Ohno hanging in the bathroom. Staff very friendly and will whistle for a cab for you. Would... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for sharing your wonderful feedback with the TripAdvisor community. We work hard to provide our guests an exceptional and authentic hotel experience. It is our passion and we are thrilled it's working. We are so happy to hear you enjoyed our central location and rock star vibe. We hope to host you again very soon. Cheers, Carly Moore More

Los Angeles
1 review
2 of 5 stars Reviewed 5 days ago NEW

From the poor service with in-room dining who never answered the phone, made mistakes on your food and who's service was just less than mediocre - no thank you. The rooms werent particularly clean and the bathrooms were so small that the bathroom door hit the toilet and the door was wilted with chipped paint due to the shower. Overall,... More

Review collected in partnership with Hard Rock Hotels & Casinos

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to give us a review. I would like to apologize for the dissatisfaction with your stay. Your comments have been shared with the appropriate hotel team members to ensure a more flawless stay for future visits. I am sure you are hesitant to give us another try but we would like to welcome you... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The rooms were a bit small, but comfortable and very clean. The vibe of this hotel is unbeatable. It's conveniently located on Michigan Ave, so it's not too far away from Millennium Park, the Water Tower, and other shopping on Michigan Ave. It's also close to the Chicago River.

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for reviewing your stay. Our hotel is located in the heart of Chicago and is walking distance to Millennium Park and shopping on Michigan Avenue. We are so happy to hear you enjoyed your stay. Please come back to visit! Cheers, Carly Moore More

East Sussex
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was expensive to stay at but given the location I guess this is expected. It is centrally located and easy to get to all nearby attractions. The rooms were cleaned daily to a high standard and we had an excellent view from the 37th floor. The downsides to this hotel was that the staff were quite abrupt and... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to share your feedback. We appreciate the your kind words regarding our central location, clean rooms and amazing city views. However, I am upset to hear your comments about our hospitality and service. We are usually known for our attentive and friendly staff, who treat all guests with top-notch service to ensure an authentic... More

Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 6 days ago NEW

We booked this for the location rather than for the Hard Rock experience. The hotel is in a great building but rooms are a bit style over function. I say rooms as our first room overlooked the building work going on at the back, but here it was the air condition outlet noise which caused us to ask to change... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

I thank you for sharing your comments and feedback here with the Trip Advisor community. While it is good to hear that you found our team helpful and friendly and rooms cozy, I would like to apologize for the housekeeping missteps you mentioned in your note. All valid points and I thank you for sharing so that we can address... More

Cary, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

Staying at the Hard Rock this week, the first room we received had a visibly dirty toilet. Called was given the option of changing rooms and we did. However the 2nd room not much better. Bathroom toilet was clean but there was coffee/soda (I hope) splattered on the wall in the bathroom that looked like it would wipe clean if... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for reviewing your stay. I am disappointed to hear you did not receive a clean room upon arrival. Although I wish you had a more positive trip it is comments like this we use to learn and grow from. This feedback has been shared with our housekeeping managers to ensure flawless stays for future guests. Thank you agian.... More

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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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