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Hard Rock Hotel Chicago

4.0 of 5 230 North Michigan Avenue, Chicago, IL 60601
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1,680 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at this location several times and loved my experience every single time. It is absolutely perfectly situated to trains and downtown Chicago. Now I haven't been in a couple of years so it may not be as relevant but for people who are urban crawlers like myself the ease and affordability of this hotel is remarkable. Plus... More 

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San Diego and New York City
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I like the Hard Rock chain. The Chicago location was a bit mixed. Scott the Concierge was great. The staff and restaurant Chuck's was great too. The room was ok. Nice size, nice bedding, but right next to the ice machine so it was noisy. Also housekeeping wasn't very good. We were there for 3 nights but they only cleaned... More 

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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 days ago NEW

I'm going to be objective and honest. I picked this hotel because the first time I stayed here 6 months ago I enjoyed myself . This time my stay was 3 nights, 10th floor, and construction view. The toilet leaked , the phone didn't work and house keeping was very forgetful. The thermostat was also broken, the staff told me... More 

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Troy, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel staff was very helpful in providing an enjoyable experience. Room were not very big but it was clean. Our room had a nice view of the river and the downtown area. The gym was very nice and it provided all of the equipment needed to have a productive workout. I only had breakfast in the hotel but it was... More 

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Chicago
1 review
1 of 5 stars Reviewed 5 days ago NEW

The tiles in the bathroom shifted as I walked on them. There appeared to be no grout between many of the tiles. The desk chair had multiple red stains. As I tossed an turned throughout the night, there appeared to be a smell of menthol in the mattress or pillows. To make matters worse, I awakened to an invoice which... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Noida, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel in downtown Chicago and bang opposite many central offices so very good for business travellers. However wifi will cost you a lot and breakfasts are normally not included in the price. Rooms are ok in size but if you are sharing then you will find them small. Overall very clean and comfortable stay. Not for very long periods... More 

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HardRockMGR, Guest Relations Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your review of your stay at our hotel property. The location for business travelers couldn’t be more convenient considering our prime location in Chicago’s Loop. For the next time you come to stay in Chicago, if you book directly through the hotel (not a third party site) you receive free Wifi guaranteed, and on our site we... More 

Waterloo, Ontario
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel staff were very helpful and the hotel was top notch. Right in the center of the downtown. Close to all the shopping you could ever want. Many places to eat great food all located within walking distance. Even located a short bus ride to the United Center for concerts and sporting events. Downtown area was so clean and people... More 

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HardRockMGR, Guest Relations Manager at Hard Rock Hotel Chicago, responded to this review

Thank you very much for the kind words, we are always happy to hear about our guest stays! The Hard Rock Hotel’s unbeatable location in a city that speaks for itself, is a perfect match for what you look to experience while staying in Chicago with us! We look forward to having you back again with us soon! Kevin Houston... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We were in town for a concert at nearby theater so chose the hard rock hotel, since it was close and had decent reviews online. The hotel was clean, no complaints there but overall it did not meet our expectations. There were wall mounts and markings in the room as if artwork had once been there but since removed,not a... More 

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HardRockMGR, Guest Relations Manager at Hard Rock Hotel Chicago, responded to this review

I’m glad that you thought of us when looking to see a concert here in Chicago, our location plus music theme is a perfect match! I do apologize that although our hotel standard did meet your expectations our room and customer services had fallen short during your experience. It is our goal to offer outstanding and exceptional service, so it... More 

Wilmington, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The room was large bed was comfortable and it was in a good location of the city plenty of places to walk to. the valet service was above avg Imho (while there there was a parade that caused police barricades to be placed around the hotel called the valet number and he met me a few blocks away and took... More 

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

They couldn't have been nicer at the Hardrock Chicago. My friend and I were going to Chicago for a show at the Chicago Theater and a bit of shopping. This was the perfect location. A couple blocks to Macy's, a couple blocks to the theater and plenty of close nice places to eat. Didn't need a cab for anything. Beds... More 

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HardRockMGR, Guest Relations Manager at Hard Rock Hotel Chicago, responded to this review

I’m happy to hear that you decided to stay Hard Rock while coming to the city for a show at the Chicago Theater, in my opinion we go hand in hand. You don’t have to worry about the commute because it’s only the two blocks there and back, and being located on the same street as all the best shopping.... More 

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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#66 Business Hotel in Chicago
#74 Romantic Hotel in Chicago
#76 Family Hotel in Chicago

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