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Hard Rock Hotel Chicago

#85 of 174 Hotels in Chicago
230 North Michigan Avenue, Chicago, IL 60601
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    1,758 reviews from our community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
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    La Crosse, Wisconsin
    Senior Contributor
    25 reviews 25 reviews
    6 hotel reviews
    5 of 5 stars NEW

    The Hard Rock Chicago is in a great old building right in the loop. You can't miss it with the green and gold accents, it really stands out. Inside it's very modern, upscale and trendy. Each floor is dedicated to a different musician. We had a corner room which had great views of the city. The location can't be beat... More 

    Was this review helpful? Yes
    Contributor
    11 reviews 11 reviews
    4 hotel reviews
    5 helpful votes 5 helpful votes
    3 of 5 stars Reviewed yesterday NEW

    Great location, very close to the river, but the hotel could use a little updating or maintenance. For example, our bathroom door was fraying/ coming apart at the bottom. Nothing major, just minor touch ups would go a long way. We had an issue with our room in the morning where some banging noise kept hitting every 10 min or... More 

    Was this review helpful? Yes
    New Hampshire
    Contributor
    11 reviews 11 reviews
    11 hotel reviews
    7 helpful votes 7 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    Very nice hotel and convenient to downtown. I would recommend this hotel and would stay again. Clean, comfortable, and friendly staff. I was able to walk to Navy Pier as well as many restaurants. The drive from the airport was a bit long but you're going to find that with any hotel in the area. I was out one night... More 

    Was this review helpful? Yes
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    We're delighted that you enjoyed your stay, and our prime Loop location while exploring our great city. Our hotel is in walking distance to many of Chicago's finest attractions including Navy Pier. We would love to host you on your next trip to Chicago! Cheers, Carly Moore More 

    Budapest, Hungary
    Top Contributor
    58 reviews 58 reviews
    47 hotel reviews
    34 helpful votes 34 helpful votes
    3 of 5 stars Reviewed 3 days ago NEW

    This hotel is your average 4 star (minus) place with hardly any Hard Rock feeling. The room I got on the 22nd floor was small, run down, minimally decorated, less than nothing special. The hotel has no Hard Rock Cafe just a very average restaurant with more than average prices. I was offered a room upgrade at a discounted price... More 

    Was this review helpful? Yes 1
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    We appreciate you taking the time to offer your constructive criticism of your recent stay at the Hard Rock Hotel Chicago. We all want to be the best we possibly can, and without our guests being honest and sharing what that its, we would never be able to achieve that. I am very sorry to hear that your experience was... More 

    Detroit, Michigan
    Contributor
    12 reviews 12 reviews
    6 hotel reviews
    4 helpful votes 4 helpful votes
    4 of 5 stars Reviewed 3 days ago NEW

    Just stayed here for 2 nights with some friends while in town for a concert. We all stayed in studio suite rooms and thought they were a great value ($149 through a discount travel website) given the size of the room and the location right on Michigan Avenue. We were overall happy with our stay, but did encounter a few... More 

    Was this review helpful? Yes
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    I would like to thank you and your friends for rocking out with us at the Hard Rock Hotel Chicago. Our Rock n' Roll themed hotel is certainly a perfect backdrop for a weekend in Chicago to see a concert. Next time you visit us make sure to check out our sandman sleep menu. This rockin amenity offers complimentary noise... More 

    Mount Vernon, Iowa
    Contributor
    15 reviews 15 reviews
    5 hotel reviews
    5 helpful votes 5 helpful votes
    3 of 5 stars Reviewed 3 days ago NEW

    Very comfortable room, though the bathroom design is flawed, you need stretch arms to reach to toilet tissue from the stool. Not good. Also disappointed in the wi-fi and expected a little more memorabilia throughout the hotel.

    Was this review helpful? Yes
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    Thank you for reviewing your stay. We are sorry to see that you were disappointed with your stay with us. We generally do a good job of satisfying our guests and would like to apologize that this was not your experience with us. We do hope you decide to give us another chance in the future. Cheers, Carly Moore More 

    Glasgow, United Kingdom
    Top Contributor
    209 reviews 209 reviews
    38 hotel reviews
    63 helpful votes 63 helpful votes
    4 of 5 stars Reviewed 5 days ago NEW

    Stayed for 6 nights in Feb. Corner room in the tower had great views, super comfortable bed and large bathroom. Room was cleaned spotlessly every day too. The free Wi-Fi was welcome, though it ran out part way through my stay and reception had no vouchers, so incurred a $40-odd fee for the remaining three days, which reception refunded on... More 

    Was this review helpful? Yes
    Memphis, Tennessee
    Senior Contributor
    22 reviews 22 reviews
    5 hotel reviews
    2 helpful votes 2 helpful votes
    5 of 5 stars Reviewed 1 week ago NEW

    We stayed outside of the city for a few days and splurged on this hotel for the night. My friends and I left from Chicago on a bus back to Memphis that wasn't leaving until late that evening. The men at the front desk went against policy to hold our bags for us behind the desk so we wouldn't have... More 

    Was this review helpful? Yes
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    Thank you for your kind words regarding the service you received from our Front Desk Guest Service. We pride ourselves on superior customer service and I am glad to see that these team members went above and beyond to make your stay more comfortable. I'll be sure to share your feedback with them and their supervisors. We hope to see... More 

    Chicago
    1 review
    3 of 5 stars Reviewed 1 week ago

    This wasn't my choice of hotels. I'm 71 and came to Chicago to meet up with a group of younger friends to attend a concert. As a place to sleep and shower, it met my expectations.... comfortable bed, clean bathroom and the room was overall clean... smart choice for vinyl upholstered chairs in rooms... greasy upholstery is gross. The restaurant... More 

    Review collected in partnership with Hard Rock Hotels & Casinos

    Was this review helpful? Yes
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    Thank you very much for your valued feedback. I was happy to hear that you found the hotel clean and happy with the service you received; however I am sorry to hear that you were displeased with the hotel common areas and room service. At Hard Rock Hotel Chicago we strive to provide a problem free stay to each and... More 

    Reviewer
    3 reviews 3 reviews
    1 helpful vote 1 helpful vote
    3 of 5 stars Reviewed 1 week ago

    We recently stayed at The Hard Rock Hotel in Chicago. Located on Michigan Avenue (N) in the art deco inspired Carbide & Carbon building, location wise it is spot on and the building in my opinion is the most attractive and impressive on Chicago's skyline. Our rooms were huge, with a Superking bed and plenty of room around. One room... More 

    Was this review helpful? Yes 1
    HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

    Thank you very much for taking the time to share your comments regarding your stay at the Hard Rock Hotel Chicago. Your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the unpleasant issues that you experienced during... More 

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    Additional Information about Hard Rock Hotel Chicago

    Address: 230 North Michigan Avenue, Chicago, IL 60601
    Location: United States > Illinois > Chicago
    Price Range (Based on Average Rates): $$
    Hotel Class:4 star — Hard Rock Hotel Chicago 4*
    Number of rooms: 381
    Reservation Options:
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    Also Known As:
    Hard Rock Chicago
    Chicago Hard Rock Hotel
    Hotel Style:
    #22 Spa Hotel in Chicago
    #43 Luxury Hotel in Chicago
    #68 Business Hotel in Chicago
    #75 Romantic Hotel in Chicago
    #78 Family Hotel in Chicago

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    Amenities

    Highlights
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    • Non-Smoking Hotel
    Things to do
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    Room types
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Paid Wifi
    • Paid Internet
    Services
    • Room Service
    • Business Center with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    Official Description (provided by the hotel)
    A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
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    Questions & Answers

    Here's what travelers have asked, with answers from Hard Rock Hotel Chicago staff and other travelers.
    5 questions
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    Milwaukee
    Stevensville, Michigan

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    Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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