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Hard Rock Hotel Chicago

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230 North Michigan Avenue, Chicago, IL 60601
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Hard Rock Hotel Chicago
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1,899 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sarasota, Florida
1 review
1 of 5 stars Reviewed yesterday NEW

If you like overpriced, small rooms, horrible food, lousy service in the restaurants and bar than this is your place. Wow, hard to believe they are still in business. Have stayed at other Hard a Rocks, nothing like this dump. Avoid at all costs.

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Chicago, Illinois
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Very satisfied with our choice. Overall great experience planning an EPIC night! Our wedding was in Maui at the FSR and it was AMAZING! We wanted our reception to be nothing short of that... well as close as possible. HRH won us over in April 11 during our staycation. We loved the big city feel, modern vintage glam décor, great... More 

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Indianapolis, Indiana, United States
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I enjoyed this hotel. We stayed in a deluxe king and the room was a bit small but well designed and had what we needed. The bed was amazingly comfortable! Another person complained about no (free) fridge or wi-fi but we had both so not sure what that was about unless different rooms have different options. The entire hotel is... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Grabbed a Tower Suite and was not disappointed! Huge 2 rooms, great view. Actually felt like a Rock Star! The rest of the hotel is decorated pretty cool, and the bar has some character for sure. Good central location to the South Loop and Miracle Mile as well.

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Pittsburgh, Pennsylvania
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was looking forward to staying at this hotel during my time in Chicago. I was on the Prince floor. The check in was very easy. Although, once I got to the room, I wasn't blown away. It was very dark, they didn't have enough lighting. There was a wet spot on the floor, and the room smelled. Other than... More 

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Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We thought our room was really dark. Even with all the lights on we had trouble going through our suitcases and camera bags to locate items. The toilet was noisy. I shouldn't pay to have a refrigerator in my room. Internet usage should be free.

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Chicago
Level Contributor
5 reviews
2 of 5 stars Reviewed 1 week ago

When we arrived in our room it in no way resembled the picture that was on the website advertising the room. The view was not very impressive, the room was very small, there was no sitting area other than a desk chair, and the closet was very small. As I was unpacking and settling my family in there were several... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Bolingbrook, Illinois
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

If you want to enhance your stay at the hard rock Hotel in Chicago, I would suggest upgrade to the platinum rooms. The staff at the hotel is very friendly. If you plan to park your car and not come and go, I suggest parking at 60 E. Randolph. Much cheaper than the valet parking at the hotel, $65 per... More 

Was this review helpful? Yes 2
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Great advice! Thanks so much for sharing with the community. We should mention our Park & Stay Package, as it will save you $50 per night on parking; and still have 24/7 unlimited in and out privileges. You're right though, spot hero is a great app. Well, thanks again, hope we see you here again soon! Cheers, HRHC More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My husband and I loved staying at Hard Rock in Chicago. The staff was very friendly and helpful in every way. I also had one of the best massages I've ever had At the spa in the hotel. The concierge was a wonderful service.

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for the kind words! We really appreciate the shout out to our staff, they're amazing, and like you said- friendly and helpful. Great to hear you enjoyed the massage! Hope you and your husband are back with us again soon! Cheers, HRHC More 

Granite City, Illinois
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We took a family trip to chicago and stayed at the Hard Rock. It was AMAZING!! The staff was very attentive! We had a problem with the elevators and Bobby the "vibe manager" was awesome! He moved us to the service elevators for quicker service and also provided fiji water as a complament THEN brought up GARRETTS popcorn to our... More 

Was this review helpful? Yes 1
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks so much for taking the time out to share with us and the community! We're so glad to hear you enjoyed your time with us! Our team tries as hard as possible to find ways to make your stay better, and help out wherever they can, this certainly seems like a nice example of that! Well, we love you... More 

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Staying in Downtown / The Loop

Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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