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Hard Rock Hotel Chicago

4.0 of 5 230 North Michigan Avenue, Chicago, IL 60601
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Hard Rock Hotel Chicago
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Hard Rock Hotel Chicago
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1,630 reviews from our community

Traveler rating
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    487
    226
    108
    66
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229
544
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381
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago
1 review
3 of 5 stars Reviewed 3 days ago NEW

Hotel very clean and close to orange line. It was ideal for our one day visit to the French Consulate which was across the street. Main reason for picking hotel. Lighting in room hall way almost non existing, same in men's bathroom near gift shop. Another guest had same experience in their room. Thought someone might jump out at them... More

Review collected in partnership with Hard Rock Hotels & Casinos

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for reviewing your stay. The safety of our guests is our highest priority. We are so sorry to hear that our lighting schemes affected your comfort level. Cheers, Carly Moore More

Boston, Massachusetts
1 review
1 of 5 stars Reviewed 3 days ago NEW

I've never felt like a hotel was out to take my money more than this hotel. From the miscommunication and inconsistent pricing of the group rate vs the extra nights we stayed, to the motion-sensor mini-bar (make sure you check your bill if you store your own stuff in the small mini-fridge ... you move a Miller Lite, and you're... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to review your stay. While it is good to hear you found our historic building beautiful, our rooms comfortable and cozy, and our amenities rockin', I must apologize for the missteps you mentioned in your note. The Hard Rock Hotel Chicago prides itself on our fantastic guest communications and services and I am so... More

Albuquerque
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I just spent 3 nights here. It was partially business / partially a tacked-on vacation day. The hotel itself is in a very nice, historic art deco building...The Carbon and Carbide Building. It's at a good location on Michigan and Wacker, right near the river. It's an incredibly easy walk to the Magnificent Mile, very close to... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

I would like to thank you and your wife for staying with us recently and for taking the time to review your visit. Our central location is convenient for business and tourist travelers alike and we are happy to hear you were able to take advantage of both during your stay. I am happy to hear that you enjoyed your... More

Wells, Maine
Contributor
16 reviews 16 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Your money can be better spent at another Chicago Inner Loop hotel. I've been to Chicago Inner Loop for business several times and have stayed at several other hotels. This trip, all other hotels were booked and Hard Rock was the only available hotel. So the poor service started by the kid at front desk at check-in. He was very... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for your post. We truly appreciate all feedback, especially when it is information that we could use to focus on areas in need of improvement. We do apologize for the shortcomings you experienced during your visit with us and for any inconvenience this may have caused you. We promise the issues you experienced are a rarity and we... More

Louisville, Kentucky
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I wanted to surprise a friend for his birthday and booked a suite at the Hard Rock Hotel Chicago. It was the first time either of us stated at the hotel. LOCATION: The hotel is ideally situated on Michigan Avenue between all the big shopping, The Loop, and many "L" stations and bus stops. It's super easy to get around... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

I would like to thank you for sharing your comments and feedback here with the Trip Advisor community. While it is good to hear that you found our check in service lightening fast, and our location convenient, I must apologize for the missteps you mentioned in your note. It sounds like your room was not up to our usually high... More

Fort Myers, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful stay here. It was certainly everything the Hard Rock is known for, from the decor, the music, and style. The staff was very friendly as well as helpful. Upon checking in I arrived to find, much to my chagrin, that my room upgrade was not available. However, I was forewarned that given the time of year... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

We were really excited to receive the positive feedback about recent stay here at the Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that rock for each and every one our guests. It is truly our passion and we are glad it's working! Next time you visit us take book directly... More

Neath, United Kingdom
Top Contributor
101 reviews 101 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel in what I think is the heart of chicago. 5 minute walk to Millenium Park and the Magnificent Mile. The staff were very friendly and helpful and even upgraded us to a better room as it was our honeymoon! The view was fantastic, the room had everything we needed and the beds were extremely comfortable so we slept... More

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HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Congrats newlyweds, and thank you for reviewing your stay. We love to celebrate with our guests and are glad you chose the Hard Rock Hotel Chicago for your honeymoon! I am so happy to hear you enjoyed your stay and that our staff was able to upgrade your room, we do try to make every hotel experience unforgettable for each... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful hotel. Stands out from the rest. Very clean. Surprisingly quiet rooms except for a few sirens in the distance. Bed very comfy and up to date. Loved all the classic Hard Rock motif. We had a portrait of John Lennon and Yoko Ohno hanging in the bathroom. Staff very friendly and will whistle for a cab for you. Would... More

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for sharing your wonderful feedback with the TripAdvisor community. We work hard to provide our guests an exceptional and authentic hotel experience. It is our passion and we are thrilled it's working. We are so happy to hear you enjoyed our central location and rock star vibe. We hope to host you again very soon. Cheers, Carly Moore More

Los Angeles
1 review
2 of 5 stars Reviewed 1 week ago

From the poor service with in-room dining who never answered the phone, made mistakes on your food and who's service was just less than mediocre - no thank you. The rooms werent particularly clean and the bathrooms were so small that the bathroom door hit the toilet and the door was wilted with chipped paint due to the shower. Overall,... More

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for taking the time to give us a review. I would like to apologize for the dissatisfaction with your stay. Your comments have been shared with the appropriate hotel team members to ensure a more flawless stay for future visits. I am sure you are hesitant to give us another try but we would like to welcome you... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The rooms were a bit small, but comfortable and very clean. The vibe of this hotel is unbeatable. It's conveniently located on Michigan Ave, so it's not too far away from Millennium Park, the Water Tower, and other shopping on Michigan Ave. It's also close to the Chicago River.

Was this review helpful? Yes
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you for reviewing your stay. Our hotel is located in the heart of Chicago and is walking distance to Millennium Park and shopping on Michigan Avenue. We are so happy to hear you enjoyed your stay. Please come back to visit! Cheers, Carly Moore More

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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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