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Courtyard Chicago Downtown/Magnificent Mile

#35 of 177 Hotels in Chicago
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165 East Ontario Street, Chicago, IL 60611
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Courtyard Chicago Downtown/Magnificent Mile
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Courtyard Chicago Downtown/Magnificent Mile
Courtyard Chicago Downtown/Magnificent Mile
Courtyard Chicago Downtown/Magnificent Mile
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679 reviews from our community

Traveler rating
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    49
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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moonhope
Top Contributor
105 reviews 105 reviews
41 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location near Barretts popcorn (ask for as a meeting room break item). Meeting rooms small. Nice but very small. Folks there are very very insistent to having no outside snacks in the meeting rooms. Be forewarned. Rooms nice and clean. Great location for walking. Would stay again. Free coffee would have been nice- sometimes 10-15 min wait for it... More 

Was this review helpful? Yes
Top Contributor
76 reviews 76 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm a Marriott Platinum for Life member, so I have high expectations of any Marriott property. Stayed here for 1 night in April, and it was not great. The check-in process was lackluster at best and set the tone for the entire experience at this property. I checked in at around 7pm, and the lobby was very crowded. Although I... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience that was caused to you during your stay. It is unusual for us to hear negative feedback like this and we truly appreciate you sharing your comments so that we can improve. This has also been brought to our Director of Rooms and Operations... More 

Spokane, WA USA
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is in the heart of downtown Chicago on the Magnificent mile. It is an older property that is well maintained. When I first checked in I noticed a clunking noise in the AC like a damper shutting. It was annoying. I called the front desk. They immediately sent a technician who then suggested I change rooms. The bellman... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your positive feedback. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and site seeing. We will definitely pass along your... More 

Avon, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a great time at the courtyard. When got ready to leave and pick up our luggage I had lost my ticket. Leslie was so kind and sweet to help me go thru and finally find our luggage. Everyone was great and had great recommendations for restaurants. Would love to go back sometime in the future.

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your positive feedback. We work hard to exceed guest expectations and it is wonderful to hear your stay was beyond. Our team is full of great recommendations so we are glad you had a wonderful experience. We will be sure to pass on all of your warm comments to our entire team. We hope to host your... More 

St. Petersburg, Florida
Top Contributor
68 reviews 68 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed at this hotel 3 - 4 times as it is in an ideal location, reasonably priced and benefits from valet or self-parking next door. Nothing fancy, but what you would expect from a Marriott Courtyard. The Starbucks and Dunkin Donuts next door / across the street comes in handy as well. This hotel is not new but still... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your loyalty and courteous feedback! It’s always a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you have during your stay. You are correct; our hotel is located in the center of downtown, everything is walking distance from our hotel lobby entrance. We look forward to host your next visit... More 

Ann Arbor, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was in town for 5 days for a business trip. The location is great, just a block off of Mich Ave and right next to Garrett's popcorn! I had some issues with the people in the room next door, Vee at the front desk handled my initial irritation and dissatisfaction with professionalism and helped to resolve the situation gracefully.... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your courteous feedback! It’s always a pleasure hosting your stay in Chicago and we enjoy hearing how wonderful of a time you have during your stay. We are glad you found our team to be friendly and helpful and the rooms to be clean and comfortable. There are many choices of where to stay in the downtown... More 

Somerset, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have mixed emotions about this hotel. I spent three nights there, and generally was well satisfied. The staff is friendly and the room was clean. However, the room was starting to show its age - furniture was showing wear, like it was from Salvation Army, and the bathtub drain stopper was inoperative. But again, the room was clean and... More 

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Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your thorough review. We sincerely apologize for the inconvenience the furniture caused you during your stay. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider... More 

Downers Grove, Illinois
Top Contributor
70 reviews 70 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is very nice, beds were good, bathroom good. Because it's a fairly compact hotel all of the rooms are close to the elevator. Nice location to Michigan avenue and Water Tower Place. My only complaint is the carpet was stained in my room which for a $200+ a night room I would not expect.

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your sincere comments. We apologize for the stains on your carpet. We have shared your feedback with our Housekeeping Manager to correct the mentioned concerns.We are so happy that you were able to enjoy our location. We are located in the heart of Chicago which makes it easy to access the city. We hope to see you... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was the weekend dream.... If you are planning a wedding... This is an amazing place....I like to call her my personal wedding planner "Rose", say my vision right from the start.... Above and beyond..doing everything from out of state, to the final product was more than could have been expected...... I also want to sent out a huge thank... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

The Courtyard Magnificent Mile was so honored to be a part of your special day! Your kind words mean so much to our staff and we really appreciate your feedback. Our goal is to exceed all guest expectations and give you the best possible experience. We look forward to having you back at the hotel. Thank you for choosing the... More 

Michigan
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Smaller, nice hotel with friendly, professional staff; clean, nice decor; excellent location; and accessible self-parking down the street. Close to MI Ave, places to eat, and banks. We did not eat on site. Stayed on the 15th floor so the view was decent. A few sirens at night but that isn't anything different than any other big city I've stayed... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for choosing the Courtyard by Marriott as your accommodation in Chicago. We couldn’t agree with you more; we love our location. We are in the heart of the Windy City, only steps away from restaurants and shopping, and only a few blocks from Chicago’s main attractions. We are delighted to hear you enjoyed our staff, we work hard... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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