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Courtyard Chicago Downtown/Magnificent Mile

#41 of 179 Hotels in Chicago
Certificate of Excellence
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165 East Ontario Street, Chicago, IL 60611
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Courtyard Chicago Downtown/Magnificent Mile
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Courtyard Chicago Downtown/Magnificent Mile
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694 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vernon Hills
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

There are two big problems with this property. First, the mattress is hard. So hard, I did not sleep well either night I stayed that the hotel. Unless you like ultra-firm mattresses, you won't like the beds here. Second, the walls facing the hallways are not sound-proofed. As such, I heard everything that was said in the hallway. It wasn't... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your thorough review. We sincerely apologize for the inconvenience the mattress and noise caused you. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you... More 

Lakeland, Florida
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I had a queen bed in a corner room. He was there for business and I tagged along. The bed was comfortable. The bathroom was nice. It had good water pressure. There is a desk, mini-fridge, big TV, and iron in the room. All of the hotel staff were very friendly. Great location. You can walk to... More 

Was this review helpful? Yes
Pawleys Island, South Carolina
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is one block off Michigan Avenue. It is clean, comfortable and well-priced. It does not get better than this. The employees are very cheerful and helpful. It will be our new home when we go to Chicago.

Was this review helpful? Yes
Minneapolis, MN
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Don't assume what you reserved is what you get. I reserved a double bed room and got a king bed room which was an issue based on my travel situation and the front desk told me too bad. They offered no solutions. I cancelled my next night stay and went to a real hotel that cares. This was my second... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your thorough review. We sincerely apologize for the inconvenience you experienced upon check-in. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our hotel... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Our room was booked months in advance for a bachelorette party. Check in time was suppose to be 4pm but our room wasn't available until 5:30. We were told to just hang out without an actual estimate of how long the wait would be. It was only after we got up and asked twice did we get a realistic answer.... More 

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

We apologize for the inadequate experience you had upon checking into our hotel. We are embarrassed that your room was not prepared upon your arrival and your luggage was misplaced. Our goal is to reach above and beyond guest expectation and this is not our standards. Please accept our apology and we do hope you will allow us the opportunity... More 

Franklin, Tennessee
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

While in Chicago for a conference, my husband and I spent 5 nights at this hotel. The selling point for any hotel near Michigan Ave. is its proximity to shopping, restaurants and business/conference centers. This hotel fits all of the above. We were able to walk to most restaurants on our list (with a couple of Uber rides because of... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for choosing the Courtyard by Marriott as your accommodation in Chicago. We couldn’t agree with you more; we love our location. We are in the heart of the Windy City, only steps away from restaurants and shopping, and only a few blocks from Chicago’s main attractions. We are delighted to hear you enjoyed our staff, we work hard... More 

Canada
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Located a 3 minute walk from Gino's East Pizzeria (best pizza in Chicago). Walking distance from many things, very close to Michigan Ave with a lot of upscale and interesting shops, close to museums. The service in the hotel was excellent and the room service was more affordable than nearby restaurants!

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for sharing your experience. We are located in the center of Chicago’s best shopping on Michigan Ave. We are a few blocks from Millennium Park and Navy Pier. A variety of restaurants and the main attractions are all within walking distance from our front entrance. We are glad you dined with us at Viand; the menu was just... More 

Hannibal, Missouri
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great place to stay! Rooms were clean and staff was friendly. Pool was very nice. Walking distance to our trolley tour. They held our bags for us after we checked out until it was time for us to head back to the amtrak station. We had a great trip to Chicago! Would definitely stay here again.

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your sincere comments. We are so happy that you had such an enjoyable stay in Chicago. We couldn’t be more grateful for your positive thoughts about our staff. We work hard to exceed guest expectations and to make every guest feel welcome. We hope we can host your next stay in Chicago! More 

Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I am surprise that this hotel is so highly rated in this forum. Personally I am bit disappointed for my room condition, it was warn, several things in bad way, sorry to say. Staff was polite and location is perfect, easy to come and go.. Next time will choose an other hotel.

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your thorough review. We sincerely apologize for your experience with the guestrooms. Our goal is to exceed guest expectations during their stay. This has been brought to our Director of Front Office and Housekeeping to correct the mentioned concerns. Thank you for your feed back and thank you for your time. We hope you will reconsider our... More 

Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 26, 2015

Hotel room was modern and very comfortable. Business center and gym were all good too. Very pleased with service and value. Just switched back to Marriott from Hilton (was Diamond for years). Better than the Hilton suites. I Would definitely stay here again.

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your loyalty! We are so happy to have you back with Marriott. It was our pleasure hosting your stay here in Chicago. We work exceptionally hard to meet guest expectations and we thank you for taking the time to compliment our hotel’s service. It is great to hear we were able to accommodate you through out your... More 

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Staying in Magnificent Mile

Neighborhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
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