We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Courtyard Chicago Downtown/Magnificent Mile

3.0 of 5 165 East Ontario Street, Chicago, IL 60611
Hotel website
Hotel deals
Hotel packages
Special Offer
Stay for Breakfast!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Courtyard Chicago Downtown/Magnificent Mile
Professional photos View all
Browse nearby
Courtyard Chicago Downtown/Magnificent Mile
Courtyard Chicago Downtown/Magnificent Mile
Courtyard Chicago Downtown/Magnificent Mile
Write a Review

640 reviews from our community

Traveler rating
    343
    234
    47
    11
    5
See reviews for
156
135
38
168
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (640)
  • Mar-May only
    (136)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (181)
  • Dec-Feb only
    (127)
All months
Peoria, Illinois
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the 2nd time my family and I have stayed at this hotel. The staff bend over backwards for you and the rooms are clean and comfortable. Nice pool and Starbucks in the hotel is nice. Highly recommend for a stay on the Magnificent Mile.

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your positive feedback and your loyalty to the Marriott Brand. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We will definitely pass along your nice comments about our staff. We work hard to exceed guest expectations. We thank you... More 

New Middletown, Ohio
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We asked for a room on a high floor. They gave us the 12th floor and when we called down to request a higher floor they not only brought us keys to a new, higher room, they gave us a complimentary breakfast at the hotel restaurant. Which leads me to this...in a city filled with culinary delights, their hotel restaurant... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago! We are so sorry we did not meet your request upon check-in. We are so glad that we were able to move you to a higher floor to accommodate you and your family. We appreciate your wonderful comments about our staff and restaurant, Viand. Our team works... More 

Missouri
Top Contributor
68 reviews 68 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I really liked this Courtyard. As I have mentioned in a couple of other reviews, I switched to the Marriott brands for 2015 after years with Hilton. Unfortunately, there is just no consistency with Marriott especially the Courtyard brand. The Courtyard Chicago Downtown/Magnificent Mile should be the standard for all other Courtyard hotels to follow. The location was great with... More 

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

We really appreciate the time you have taken to share your feedback. We are so thrilled to hear that you found our location convenient and our staff outstanding. We are located in the heart of the city which makes it easy to access all that Chicago has to offer. Our staff works extremely hard to exceed all guests expectations. We... More 

Grand Rapids, Michigan
Top Contributor
59 reviews 59 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Let me start by saying you can't beat the location! A block from Magnificent Mile, and you've got Starbucks in the lobby, Garrett's popcorn below you. Our room was great, view of MI Ave with all the lights, beds were clean and comfortable, staff was friendly and more than helpful. The water pressure in the shower was very welcoming after... More 

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you, we are grateful for your thoughtful comments. We are ecstatic you found our team to be friendly and helpful, in addition to the beds clean and comfortable .We sincerely apologize that you had experienced noise on your second night and that the room was not fully clean . We strive to meet guest’s expectations and are thankful for... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

I am a gold elite member of Marriott and this location was very convenient to where I needed to go. Everything around was just walking distance. My stay here was not for business or pleasure but a sensitive family matter. My sourness for the staff at this hotel started when I called in the night before to inquire about checking... More 

Was this review helpful? Yes
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for taking the time to share your feedback. We sincerely apologize for the customer service you experienced during your stay. It is unusual for us to hear negative feedback like this and we truly appreciate you sharing your comments so that we can improve. We would appreciate if you could e-mail us some further personal details at Claire.Lomaglio@whitelodging.com... More 

Jacksonville, Florida
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are an elite member of Marriott and this location is super convenient to everywhere you want to around the city. Everything around is just walking distance. The staff of this hotel are phenomenal and very helpful. We definitely recommend this place.

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your loyalty with Marriott. Your wonderful comments about our staff is very appreciated. We will be sure to share your kind words with our entire team. We are located in the heart of Chicago which makes it easy to access all the great attractions, shopping, and restaurants. We look forward to hosting your stay again. Thank you... More 

Saint Charles, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 19, 2014

The Marriott properties were awesome as usual, BUT there was an issue with our stay this time. I was convinced that breakfast was included with our stay. Turns out I was wrong, but I swear I read somewhere that breakfast was included. Minimally I was mislead when booking the room. So my wife and I come down to the lobby... More 

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Chuck, thank you so much for taking the time to share your experience. Your feedback is extremely important to us as we continue to better our service. We are so sorry that we did not exceed your expectations as this is not usual behavior from our staff. We would also like to apologize for the confusion on the website regarding... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 13, 2014

As with anything, location is always important and when it comes to downtown Chicago this facility has it locked in. Located just off of Michigan Ave., this facility is within walking distance to many Chicago attractions and restaurants and if it is not walkable, it is only a short cab or train ride away. I go to Chicago regularly and... More 

Was this review helpful? Yes 1
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your positive feedback and your loyalty to the Courtyard Mag Mile. We are so glad you found our hotel staff to be friendly and helpful. It’s our pleasure to assist you and make you feel at home. We are delighted to hear you enjoyed our location; it is a perfect place to stay for shopping, dining, and... More 

Senior Contributor
38 reviews 38 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 9, 2014

Great location if you want to shop the mag mile. Also, being on the corner of Ontario St makes for a quick shot back to I90/94 if you want to drive out of the city. Good restaurant, Starbucks, easy parking, friendly staff. I will stay here again.

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for your thoughtful comments. We really enjoy our location as well; we are just steps away from Garrett’s Popcorn, Michigan Avenue shopping, and a variety of restaurants. In addition, only a few blocks away from Water Tower Place and the John Hancock. We are very happy to hear such great comments about our staff and that your stay... More 

Rochester, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 9, 2014

I stayed here one night while on business. The room was clean and comfortable. The staff was friendly and accommodating. The location is good, although it is a long walk from the "L". This is a good choice for a stay in Chicago.

Was this review helpful? Yes 2
Director_of_Sales_CY, Director of Sales at Courtyard Chicago Downtown/Magnificent Mile, responded to this review

Thank you for choosing the Courtyard Magnificent Mile for your stay in Chicago. We are so happy to hear that you had a clean and comfortable stay while away from home on business. We work hard to make every guest feel as if were their home away from home. We appreciate your kind words about our staff. We will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Courtyard Chicago Downtown/Magnificent Mile? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Chicago Downtown/Magnificent Mile

Address: 165 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago Downtown/Magnificent Mile 3*
Number of rooms: 164
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Despegar.com, Hotels.com, Travelocity, Marriott, TripOnline SA, Odigeo and Tingo so you can book your Courtyard Chicago Downtown/Magnificent Mile reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Courtyard
Chicago Marriott
Hotel Style:
#25 Family Hotel in Chicago
#39 Business Hotel in Chicago
#59 Romantic Hotel in Chicago

127 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (94)
Viewed
Hotel & grounds (8)
Viewed
View from room (10)
Viewed
Room/suite (35)
Viewed
Bathroom (7)
Viewed
Pool/beach area (1)
Viewed
Family/play areas (1)
Viewed
1:47
Videos (1)
Viewed
Other (31)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay