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Crowne Plaza Chicago - The Metro

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733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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674 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Lafeyette
1 review
3 of 5 stars Reviewed 2 days ago NEW

I ordered some food in room and it left a bad odor in room so I asked the front desk to clean the room and they said absolutely then I went away. When I came back to the room, it just looked like exactly the same as I left! The odor was still there! It just made me so unsatisfied... More 

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Denton, Texas
Top Contributor
62 reviews 62 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had our first experience at the Crown Plaza Metro over the past weekend and we were very happy with our 3 day/2 night stay. We checked in early, about 12:45, and the staff was happy to accommodate us. Once we moved our stuff into our room we went to lunch. Upon our return, Martha, who was a very pleasant,... More 

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Rochester, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

The staff (from the front desk to the smiling, helpful doormen) should be complimented! Everyone is welcoming and made our stay as pleasant as possible. The newly renovated rooms are commodious and well appointed. The walls must be well insulated because there is little if any noise from adjoining room/hallway. The hotel is well situated right next to Mariano's, Whole... More 

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Pekin, Illinois
Top Contributor
52 reviews 52 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From valet parking to the front desk to the clean comfy rooms with balcony...we walked 15 minutes to places like City Winery for a show GREAT! food & ambiance & alcohol too. We walked 7 minutes to the Grange Hall Burger Bar YUM! food & drinks...then we walked 25 minutes to Millennium Park. Close to many food & necessities. Right... More 

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Louisville, United States
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I selected this property because of the proximity of my company's Chicago office being within 5 blocks. The front desk staff was very friendly at check-in as was the bell staff who helped me get a cab and loaded my computer bag and luggage into the cab. The on-site restaurant has delicious food. The breakfast buffet was very pricy in... More 

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Senior Contributor
25 reviews 25 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are planning on going to any event at the United Center, you cannot beat the location of this hotel. It is within walking distance or an even shorter bus ride away. The staff is friendly and helpful, there's a delicious restaurant on site, and the rooms are comfortable and clean. Parking service is okay - pricey at $43... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hello Tim D, Thank you for the great comments on the hotel. I am glad you were able to take advantage of our convenient location to the United Center and all the other great amenities in the West Loop. We look forward to welcoming you back on your next visit to Chicago. Regards, Cole Mansfield General Manager More 

Mansfield, Texas, United States
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location for me as I work several blocks away on Monroe St. Convenient to Chicago's transit system which makes everything near the loop close by. The rooms, more specifically the beds are very comfortable. Quiet inside and no noticeable street noise. Staff very friendly. Clean through out. I can recommend a stay here based upon my experience on this... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Gregory L, Thank you for the great comments on the hotel. It is wonderful to hear you recognize the comfort levels in our rooms. We do take great pride in creating a home like atmosphere for all our guests. We look forward to seeing you on your next trip to Chicago. Regards, Cole Mansfield More 

Orland Park, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We checked in March 7, 2015 our anniversary. Our daughter gave us this room for a Christmas gift to celebrate our wedding anniversary. We don't get a chance to go out often. We have one grown daughter and also a younger daughter in 8 th grade. Martha at the check in desk made our stay the best possible. She went... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hello Dawn K, Happy Anniversary. I am so glad that we were able to make your anniversary memorable. Your comments regarding Martha will definitely be passed on to her. Hopefully we can help you celebrate your next anniversary. Regards, Cole Mansfield General Manager More 

Waterloo, Iowa
1 review
3 of 5 stars Reviewed 2 weeks ago

We stayed in Chicago for the weekend to participate in the stair climb at the Presidential Towers. Hotel wise, it was great. The staff was friendly and the rooms were alrighty. I will not recommend parking at the hotel! It's $43 to valet it! A total rip off!! There is a $7.00 weekend parking lot right across the highway.

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear BT, I hope you stair climb went well at Presidential Towers. We are glad to hear that you enjoyed the hotel. Yes, parking here in the city can be quite expensive, but in comparison we do carry a bit of value here at the hotel. While it may seem high compared to some of the surface lots around one... More 

Fishers, Indiana
Top Contributor
69 reviews 69 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Located right at 90/94 and Madison, this hotel was a great location for our overnight in Chicago to see a show at The City Winery. The valet parking was convenient and the rate we paid was more than fair. Staff was friendly enough, room was clean and the bed/pillows were quite comfortable! One thing I really appreciated was the balcony... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hello Julia C, We are glad that you were able to take advantage of our great location. There are so many great things to see and do here in the West Loop with City Winery being one of them. Regards, Cole Mansfield General Manager More 

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