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Crowne Plaza Chicago - The Metro

3.5 of 5 733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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Crowne Plaza Chicago - The Metro
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648 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pomona, MO
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There are many things to like about this hotel: 1) An accessible balcony! Most (even in the 3rd world) are locked, it is nice to be able to step out & enjoy the view. 2) Great views of Chicago (we were on the south side- could see the Sears Tower (yeah, I'm old & stuck in the past....)) 3) Great... More 

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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I think this hotel is quickly slipping in quality and if blindfolded - I would think more of a Holiday Inn quality vs. the Crowne. Starting off with what I liked: The best bathroom amenities of any hotel, front desk staff was friendly and efficient, the lamps in the room all had dimmers to get exact lighting conditions and the... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Amazing D, We are sorry to hear that you did not enjoy your stay with us on your most recent visit. We do appreciate your loyalty and hope that you will stay with us again. I looks like you were in one of our smaller kings. Most of our rooms have a much larger bathroom than the one you... More 

Huntington, Indiana
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Close walking distance from union station , short walking distances to several eating places of all kinds. Rooms were clean, staff were all easy to work with . No problem getting a cab here. Will return when visiting Chicago in future.

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Steve f, Thank you for the great comments on our hotel. We are glad that you enjoyed the great location that we are in here in the West Loop. Close to everything and far away from very little. We look forward to having you in residence the next time you visit Chicago, Regards, Cole Mansfield General Manager More 

Peoria, IL
Contributor
17 reviews 17 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a really nice place, rooms are decent sized for Chicago hotels, but it is not right downtown, and not right next to the United Center either. It is kind of in the middle of no where. There are some places close, some bars, a Starbucks and a couple restaurants. But not a prome location for walking tourism.

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Good Afternoon Jon K, Thank you for the great comments on our hotel. I am sorry that you did not get to enjoy our location as much as our guests normally do. Most consider our hotel prime for enjoying the city. We are right next to the loop but out of the bustle. We are the closest to the United... More 

Iowa
Reviewer
5 reviews 5 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here while my husband was attending a conference. The rooms are nice. I like how each one has a balcony. There are no hairdryers which is a little strange. Attended Mass at old St. Pat's which is a very short walk away. Ate breakfast at the egg place across the street. The proximity is great to the highway and... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Beatrizbry2, I am glad to hear that you enjoyed your stay with us. The balconies and the views of downtown are definitely one of the great elements of our hotel. I am sorry that the hair dryer did not get replaced in your room as we do normally have individual hair dryers in all our guestrooms in bags in... More 

Chester, Illinois
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We spent our 5th Thanksgiving staying at the Metro. As many mentioned in their reviews, the hotel is a bit outdated but service, cleanliness, and quiet rooms are far more important. We have had very nice stays at the Crowne Metro. I am always impressed with the front desk staff. On this trip, checking in on the holiday at 1:30... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear symonelss, Thank you for spending your 5th Thanksgiving with us. You are definitely speaking of our great front desk supervisor, Janita. She is an extremely valuable member of our team and I will not only share your comments with her I will thank her myself for creating such a warm and welcoming atmosphere for you. We look forward to... More 

Bengaluru (Bangalore), India
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed there in summer 2014 for 2 months, hotel is nice and the rooms were clean and adequately spacious. Very friendly staff, they never fail to strike a conversation when ever you meet any of them. Internet speed is good (Wifi and Wired). There breakfast menu is good and serves tasty food. They have one restaurant in the hotel... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear RachitMittal, It is great to hear that you enjoyed your time in residence with us. Two months is quite a while to spend away from home and it seems as though our staff was able to create a home away from home for you. We look forward to welcoming you back. Regards, Cole Mansfield General Manager More 

Boston, MA
Top Contributor
71 reviews 71 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 16, 2014

Enjoyed a quick overnight in Chicago. This hotel is in the Greektown section of Chicago, convenient access right off I-90. Staff was great, enjoyed having dinner at the bar watching hockey and chatting with other business travelers. The room was great - got a high floor room that had an excellent working area. The prices were good and would stay... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Good Afternoon Maynard Marc, Thank you for the great review on the hotel and restaurant. Next time have those drinks in the bar and head on over to United Center for the hockey game. It is less than a mile from the hotel. And we will be open and waiting for you for some post game drinks as well. Regards,... More 

Senecaville, Ohio, United States
Top Contributor
71 reviews 71 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 12, 2014 via mobile

An upgrade for being a club member to a super room. Terrell at the velvet was absolutely great. This guy does a very good job at making you feel special. Note to the GM: This was a good hire....more employees like this will put you at the top of the list. Nice to have a safe in the room for... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Good Afternoon Bill W, First and foremost I would like to thank you for being an IHG Rewards Club member. We do appreciate your loyalty. And yes, Terrell was an exceptional hire. I will certainly pass on your comments to him. We all appreciate hearing that we impacted someone's stay in a positive way. We look forward to welcoming you... More 

Sherman, IL
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 12, 2014

I went here with a croup that was holding a convention. The meeting room (ballroom) was large and beautiful, with an adjoining room but it was odd that there were no other meeting rooms. Oh well. The location was a cab ride away from many things but kind of out of the loop. There is a walgreens and a fabulous... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear rrlabs Thank you for the great feedback on our hotel. It sounds as if our Crowne Meetings Director was fully covering your meeting. Next time your looking for that great night's sleep please come back and stay with us again. Regards, Cole Mansfield General Manager More 

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#85 Business Hotel in Chicago
#86 Romantic Hotel in Chicago

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