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All 169 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
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Ranked #91 of 169 hotels in Chicago
A recent review
4 of 5 stars reviewed 3 days ago
KimChaos99 Fort Lauderdale, Florida
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596 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Fort Lauderdale, Florida
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

In town for cousins wedding, so options were limited. Took a shuttle from the airport, painless check-in, nice rooms, good staff. Walked down to Macy's to stretch my legs, passed coffee places, the train station, stores, etc. Starbucks around the corner, many Greektown bakeries and restaurants within walking distance. Other than some unfortunate late-night Sounds from the room next door,... More

Was this review helpful? Yes
Top Contributor
62 reviews 62 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was interestingly decorated, we liked it. Pillows were not so good but everything else was great. It was very well done with a great view and close to the United Center which was why we were there. Walking distance and safe in the dark. All employees were friendly and very helpful. It's a busy place and the staff... More

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Helmetta, New Jersey
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stay at Crowne Plaza when we can, her job offers her a discount at their locations and we are never disappointed. Our room was clean, comfortable and surprisingly quiet considering its location right next to the Freeway. We had a balcony with a great view of Willis Tower, which was fun because we visited the Willis... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear David G We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are glad that you got to take advantage of so many of Chicago's wonderful attractions as well as the great view from your rooms balcony. We look... More

Cincinnati, Ohio
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My review is based on this: I had to pass through Chicago on my way home and was coming in to meet friends for dinner, shop, and get my hair cut, and then going out the very next day. This is a great place for that. If you aren't driving and looking to spend more time around the Magnificent mile... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Traveler1202 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look... More

Sebastian
Top Contributor
62 reviews 62 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stated here because it was close to the train station where we began our last vacation on the California Zephyr. We were a little bit early for check-in so we went into their restaurant for lunch. Since this hotel is in Greektown the menu had a Mediterranean slant to it which was fine, and the food was ok. We... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear RichC32958 We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. It is unfortunate that we were unable to wow you with our... More

Brooklyn Park, Minnesota
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, a good hotel. My family was comfortable. I booked through Hotwire as a Russian roulette buy and was disappointed at first but was happy once arriving in Chicago and understanding the layout of the city. This is no 4 star but I think I am done with Hotwire anyway. The hotel is right off the 90/94 e-way so that... More

Was this review helpful? Yes 2
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear a_tribe_called_chris, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. I am glad that you enjoyed our location as well as the many amenities right around the hotel. Regards, Cole Mansfield General Manager More

Carson City, Nevada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

After paying over $600 for 2 nights to attend a family member's wedding, I arrived the Crown Plaza early on check in day. I had called ahead to ask for early check in. Be advised, early check in does not happen here. I was told there was no room and given ZERO options on what do with myself for the... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear M G Thank you so much for taking time out of your busy day to complete this review concerning your recent stay here at the Crowne Plaza Chicago Metro. I would like to sincerely apologize for the inconveniences you experienced with your arrival at our hotel that led you to an average experience. Your experience is contrary to the... More

Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I highly recommend this hotel. Had some reservations at the beginning because I had read some reviews. They were all wrong. Got a beautiful room. Great service. Everyone from the doorman to the front desk associates were first class. Had one problem which they resolved quickly and on the spot. Great location. Great people. Great service. Go there. Go there... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Imarouni We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look... More

Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Walking distance to many restaurants from greektown and Randolph, a few favorites are Greek island, la sardine... Hotel is close to train station and easy cab ride to midway due to quick access to highway. In house bar and restaurant is very nice too for a full service facility where rooms are nicely done, some of them with a Sears... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear SydneyPoo Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

Grand Rapids, Michigan
Top Contributor
90 reviews 90 reviews
12 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Warm welcome, staff was great the entire time. The hotel is located in Greek Town so great walking distance to many restaurants. This hotel is also great walking distance to Union Station and Megabus. The rooms were clean and the bed very comfortable and room was quiet.. I would stay at this hotel again when in Chicago.

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to... More

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#82 Business Hotel in Chicago #85 Romantic Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 
Number of rooms
398

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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