We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chicago - The Metro

Hotel website
Hotel deals
733 West Madison Street, Chicago, IL 60661
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Crowne Plaza Chicago - The Metro
Professional photos View all
Browse nearby
Crowne Plaza Chicago - The Metro
Write a Review

683 reviews from our community

Traveler rating
    235
    262
    122
    30
    34
See reviews for
122
142
52
243
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (683)
  • Mar-May only
    (174)
  • Jun-Aug only
    (212)
  • Sep-Nov only
    (190)
  • Dec-Feb only
    (107)
All months
San Francisco, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

The Hotel is really nice and very clean... The only problem was that we had to call room service again to make them clean our room because they forgot to do it. Besides that it is a very pleasant hotel to stay.. the hotel is near to Walgreen's and Mariano's... Definitely a good area...

Was this review helpful? Yes
White Lake, Michigan
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here 2 nights while attending a convention recently. It was okay, but nothing special. The room was modern and clean. I loved the magnifying mirror in the bathroom. The shampoo wasn't that horrible bath and body works stuff it seems every hotel has. The cons - no fridge, microwave, or coffee maker in the room and I didn't... More 

Was this review helpful? Yes
Lacon, Illinois, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed overnight at this hotel in March 2015. We were in Chicago for a Blackhawks game. This hotel was recommended to us due to the proximity to the United Center. I honestly had a hard time finding anything else close for a decent price. To me the cost to park is outrageous, but all parking in Chicago is. As... More 

Was this review helpful? Yes
Chapin, South Carolina
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I've stayed at Marriott Hotels better than the Crowne Plaza Metro. No complementary hot or cold beverages in the lobby. The bathroom was totally outdated. The WiFi connection was the slowest I have ever encountered. The only plus side is the location. The Crowne Plaza is within walking distance to many local restaurants. There is also a Walgreens on one... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear TraumaNursin, I am very sorry to hear that you did not enjoy your stay with us. While me may not offer the mentioned beverages we normally have a very high satisfaction with our Wifi experience. Not only do we have a very high signal on our complimentary Wifi, our guests appreciate the fact that they only have to sign... More 

Wheeling, Illinois
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm giving it a 4 star because I only stayed the Crowne Plaza for about 4 hours. Check-In process was very smooth and easy. The room was on a very floor with no views. I kind of expected that since I made the reservation at 11 PM at night of check in. There were able to give a 2 PM... More 

Was this review helpful? Yes
Malmö
Top Contributor
103 reviews 103 reviews
50 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for three nights. It was up to the expected Crowne Plaza standard and we had two quiet rooms with comfortable beds. There are plenty of eating place nearby, so we had meals outside of the hotel. The taxi rates to e g Adler Planeterium from here was c USD 15 incl tip, and we often walked our... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza Metro this month. It was my first time in Chicago. The hotel is clean, the staff is very friendly and professional, and the beds are very comfortable. The restaurant " Dine" has a decent breakfast but is a bit pricey for what you get. On the first morning I was there, my shower would... More 

Was this review helpful? Yes
Rockford, Illinois
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location on the edge of downtown proper. We had a nice room on the top floor. A little balcony allowed you to look at the city and enjoy a little air. Huge bed with many pillows. The bathroom was very clean. A desk and extra chair made it nice to relax with a little work. A great bar and... More 

Was this review helpful? Yes
West Lafeyette
1 review
3 of 5 stars Reviewed 3 weeks ago

I ordered some food in room and it left a bad odor in room so I asked the front desk to clean the room and they said absolutely then I went away. When I came back to the room, it just looked like exactly the same as I left! The odor was still there! It just made me so unsatisfied... More 

Was this review helpful? Yes
AGMCrowneMetro, Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Anchinning, Thank you for taking the time to post a review on our TripAdvisor page. I’m sorry that we did not have your room service removed as you requested. I have gone over your review with our Front Office Director and the Executive Housekeeper. We all understand the importance responding to guest needs and hope we learn from your... More 

Denton, Texas
Top Contributor
62 reviews 62 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had our first experience at the Crown Plaza Metro over the past weekend and we were very happy with our 3 day/2 night stay. We checked in early, about 12:45, and the staff was happy to accommodate us. Once we moved our stuff into our room we went to lunch. Upon our return, Martha, who was a very pleasant,... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

166 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (161)
Viewed
View from room (14)
Viewed
Room/suite (55)
Viewed
Hotel & grounds (25)
Viewed
Pool/beach area (1)
Viewed
Bathroom (11)
Viewed
Dining (1)
Viewed
Other (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question