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All 167 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
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75%
Ranked #89 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
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551 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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St. Louis
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a weekend in March to see the Chicago sights, including a Bulls game. The location of this hotel is right off the highway, and is very convenient for the Bulls game (we even walked home). However, if you like to make your way around the city on foot, I wouldn't recommend the location, as... More

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

We choose to book a block of rooms here for our wedding that was relatively close by. It worked out awesome . They were much easier to work with than others , staff was very attentive. I cannot imagine a more convenient location in the city , great restaurants and a Mariano's & Walgreens right across the street to help... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Keith_0_1983 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. Congratulations on you recent nuptials. We are delighted to know that your stay and experience with us contributed to a great wedding. We look forward to seeing you again... More

Knoxville, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

Stracia was very kind and understanding of customer needs. I appreciated her willingness to help me with the issue my friend had. She was professional, very open and honest. Thanks for what you do, Stracia!

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Jean B We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that Stracia provided such a memorable stay for you and are so glad you enjoyed your stay. We look forward to seeing you... More

Towanda, Illinois
1 review
2 of 5 stars Reviewed 4 weeks ago

I booked this hotel through Priceline. I have always had good experiences with the process. My husband and I went up, with our children, to visit my sister-n-law. She stayed with us. We booked 2 rooms. Upon arrival we were told they only had king bed rooms. We called down about an hour after checking in to ask for a... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Stephanie D. Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. The lack of follow through on your requests is unlike the... More

Stockholm, Sweden
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was a typically middle class hotel. The room were worn down and the sound from the motorway outside was kind of loud. Although a good hotel to stay on. The staff were very friendly and helpful. You can walk downton in about 10 minutes. We choosed this hotel because we were going to the United Center to see... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Jalun, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. It is disappointing to hear that you felt your room was run... More

Windsor, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

Stracia at the front desk KNOWS customer service. She knew exactly what to do to make us feel welcome and comfortable. She treated everyone with kindness and used logic and reason when dealing with the guests. She was such a pleasure. Her manager on the other hand was EXTREMELY rude, unhelpful, and treated us with no respect (blonde, front desk... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Razskim We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I am glad to hear the Stracia provided such great service to... More

Hamilton
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed here with my family during a recent trip to Chicago for a wedding. The location was great, I liked the fact that our room had a balcony to get some fresh air. There is a great breakfast spot across the street, a Walgreens across the street and a grocery store as well. There is a Starbucks as well... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear TravelgirlHamilton We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as well as the wonderful photos that you took from your balcony. I see that you had a great view of the Willis Tower from your room.. We are delighted to know that you rate the overall hotel service, facilities and... More

Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 19, 2014

We stayed in this hotel for 3 nights. The best thing about this hotel is its location: it's right on the highway, which was very convenient after an almost 7-hr long drive, however, you can't hear the noise or smell the exaust fumes. We had our car parked at the hotel's parking lot the entire time and walked and took... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear gerb004 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you enjoyed the uniqueness of our location as well as the service of our staff. There are indeed some wonderful restaurants just blocks... More

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014

I commute to Chicago every week for work, and 9 times out of 10 I stay at the Crown. The service at this hotel is impeccable. The staff are all outstanding and take this property over the top. All of the front desk staff greet you with a smile, and a quick check in. The bar team of Brie and... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear James N, It is wonderful to hear that you are able to call us your home away from home and that our staff have always provided you with a warming experience. Thank you for the great feedback and this will certainly be shared with the team. We look forward to having you home again. Best Regards, Cole Mansfield More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2014

A few weeks back my son and I made our way to Chicago to watch the Stadium Series Hockey game between the Chicago Black Hawks and Pittsburgh Penguins. As we were visiting for a short 2 night stay we were looking for a reasonably priced hotel that was close to Soldier field as well as some great restaurants. We were... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear OB87 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. It is... More

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Additional Information about Crowne Plaza Chicago - The Metro

Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Crowne Plaza Chicago - The Metro Hotel
Crowne Plaza Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Family Hotel in Chicago
#81 Romantic Hotel in Chicago
#82 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 
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