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Crowne Plaza Chicago - The Metro

3.5 of 5 733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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665 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fishers, Indiana
Top Contributor
66 reviews 66 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Located right at 90/94 and Madison, this hotel was a great location for our overnight in Chicago to see a show at The City Winery. The valet parking was convenient and the rate we paid was more than fair. Staff was friendly enough, room was clean and the bed/pillows were quite comfortable! One thing I really appreciated was the balcony... More 

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Lake Orion, Michigan
Top Contributor
140 reviews 140 reviews
25 hotel reviews
211 helpful votes 211 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a recent stay with a business meeting and used the conference facilities over a couple of days. The hotel staff was very nice and accommodating. Some highlights: - Check-in process was quick and very efficient - Internet service was good overall, with very little issues - Room was very nice, comfortable and clean - Bar staff was very friendly... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear ioj27, Thank you for the review of Crowne Plaza Chicago Metro. I am glad to hear that you enjoyed your stay, that you felt the staff was friendly and accommodating, and that your room was clean and comfortable. I will definitely forward your comments on to the Restaurant manager regarding the breakfast buffet so that they can ensure that... More 

Ann Arbor, MI
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my second stay here, and it was most satisfactory. Service was friendly and efficient, room was very comfortable although nothing extraordinary. Great bed and pillows. Wish it had a fridge, but everything else was there and worked well. Good sound insulation; very quiet. Although not absolutely spic-n-span, room was acceptably clean. I did not use the gym or... More 

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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The room was a good size and nice! But the best part of my stay was the wonderful customer Service! Martha helped me fix my room key and mailed a huge package home for me so I never had to leave the hotel. The staff was amazing, and Martha especially really went above and beyond to assist me during my... More 

Was this review helpful? Yes 2
Lincoln, Nebraska
Top Contributor
174 reviews 174 reviews
48 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the fourth time that my group has stayed at the Crowne Plaza Chicago-Metro when we visit Chicago each February. Check-in for my group of 30 was fast, efficient and "painless" thanks to the excellent service from Martha and Kevin! My suite was terrific! Very modern, with fresh linens and towels, two big-screen TV's, and all the amenities of... More 

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San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I wanted to post my review largely as a public service--it's just a crappy hotel and I believed the glowing reviews--and my advice, don't stay here. The place is dirty--and I changed rooms twice. Both dirty. It's systemic. The filth outside the air intake for the AC/Heating unit is disgusting--cigarette butts, beer cans, etc. In BOTH rooms! The water is... More 

Was this review helpful? Yes 4
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for your feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I can assure you that what you experienced is not as the hotel normally is.... More 

Charlotte, North Carolina
Top Contributor
78 reviews 78 reviews
35 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am making sure to review this as the class of hotel that it is. It's a 3 star hotel, right above the holiday inn chain in the IHG family. With that being said, it was fine. The rooms are big, the bathrooms are pretty big. TV and internet worked as expected. The beds were comfortable and the hotel (even... More 

Was this review helpful? Yes 2
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Famishedtraveler, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More 

United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I made a reservation over the phone to the hotel and had to cancel because of my car breaking down. They told me that I would have to forfeit one days charge because they said it was a super saver price etc. I was never told this over the phone, if I had known that I wouldn't have made the... More 

Was this review helpful? Yes 3
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Jackie S, I am sorry to hear of your concerns on cancelling a reservation. If this is still not resolved please contact me directly and I will be happy to look into this for you. Regards, Cole Mansfield General Manager cmansfield@thechicagometro.com More 

Carmel, Indiana
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My family was in Chicago attending a function. This hotel offers convenient access to downtown amenities as well as excellent customer service. The rooms are comfortable and clean. I plan to stay there on every visit to Chicago.

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear ibrown2, It is great to hear that you enjoyed your stay with us. I will let the team know that their hard work has created another repeat guest. On your next visit make sure and sign up for the IHG rewards program. They offer some really great benefits to repeat IHG guests. Regards, Cole Mansfield General Manager More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 4 weeks ago

My work just sent me from staying at this hotel the past week and I was truly impressed by the service that I received from Terrell and Cory. Like other reviewers have mentioned Cory and Terrell may have been my family's personal concierge. After I would got out of training they always had great ideas of were to go and... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hello JamalAG, It is great to hear that Terrell and Cory were able to create such great memories for you and your family. They are truly stars in our industry. We are glad you enjoyed your stay and hope that you will once again call us home on your next visit to Chicago. I am sure Terrell and Cory have... More 

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#81 Business Hotel in Chicago

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