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Crowne Plaza Chicago - The Metro

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733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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823 Reviews from our TripAdvisor Community

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Urmond
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

location is good , close by everything and nice quite area (greek town) hotel lobby and all in need of an update rooms are clean but very dark but okay. based on price quality okay but next time will look for something else

Helpful?
Thank michaelstoesser
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had a good stay with us. You will be pleased to hear that we are in the process of renovating all our guestrooms and will be completed by the end of February. We look forward to having you stay with us again.... More 

Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Nice hotel. Everything is well kept up. Hotel staff were welcoming. The rooms are a decent size especially for a downtown location. Toiletries are great! The only real complaint is that the room was overlooking the Kennedy Expressway and so I heard the cars whizzing by the whole night.

Helpful?
Thank 319Rebecca2014
Peachtree City, Georgia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a good experience at the Crowne Plz Metro in Chicago. Of course I booked it for convenience. Just 2 blks to where I had to be. Wonderful location - shops, grocery stores, coffee shops, hair salon,etc. Just remodeled - so the rooms are clean/updated. Had a restaurant downstairs and was barely in the room. Reasonably priced and complimentary Wifi/... More 

Helpful?
1 Thank Dinobear
Sharpsville, Pennsylvania, United States
Level Contributor
117 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good location for downtown and lots to do and see within walking distance. Also a great restaurant downstairs. Nothing bad to say about this experience, it was a good hotel with good service. Only frustration of course was getting in early and having to wait for a room to be available.

Helpful?
2 Thank Stephan C
Mountain View
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is centrally located if you have business or pleasure in downtown. Close to the attractions and a large number of businesses. The staff are friendly and the check in seamless. I asked for a quiet room and was rewarded with little to no outside noise. The heater/air conditioner however, well, that was another story. Extrememly loud fan that... More 

Helpful?
1 Thank Terri M
Cincinnati, Ohio
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I stayed for one night during a business trip and was disappointed. There is renovation work being done which makes it loud and annoying when using the elevators as the construction workers were also trying to load them up. My room was ok but nothing great. The bathroom was small with little counter space for cosmetics and essentials. The room... More 

Helpful?
Thank bethclevie
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear bethclevie We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We are very sorry that the improvements that we are making to... More 

Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff is very helpful and professional! The rooms are clean and quiet with lovely views of the city.The restaurant in the lobby is reasonably priced and has a variety of options. I had an excellent experience with this hotel, and definitely recommend them!

Helpful?
Thank Skyfox152
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to... More 

Chicago, Illinois
Level Contributor
489 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel and stay although it is a bit off the main path (Michigan Ave, Downtown, etc.) Parking is a bit expensive but what hotel is downtown Chicago is not? Went down for the weekend. Close access to the 3 major expressways downtown.

Helpful?
Thank Bruce G
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. While we are not on the Michigan Ave corridor there are many great things to explore in the West loop where we are located. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards,... More 

Brisbane, Australia
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed January 9, 2016

I stayed at the Crowne Plaza Chicago for three days of New Years 2016. Overall, I was a bit disappointed. I also paid a premium because the hotel was full and rates were high. Checking in, I was met by attentive and enthusiastic staff who put me in a good mood. The two rooms I booked were adjoining and seems... More 

Helpful?
Thank globetrotter4949
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. Thank you again for your review and comments. We do hope you will consider... More 

Indianapolis, Indiana
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 4, 2016

This hotel could use some simple help to make it a full service hotel. This is a note I sent to the GM when he emailed me for a possible survey. Good: Convenient to the United Center. The area is developing well with easy walking distance to nice restaurants and a Whole Foods. It's right off the highway. When I... More 

Helpful?
Thank conradusa
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had a nice stay with us. We will certainly take your feedback and address with the team. We look forward to having you stay with us again. Regards, Cole Mansfield General Manager More 

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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
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