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Crowne Plaza Chicago - The Metro

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733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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Crowne Plaza Chicago - The Metro
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702 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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USA
Top Contributor
96 reviews 96 reviews
79 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed yesterday NEW

I enjoyed my one night stay at this property. Tiffany (I think that was her name!) at the front desk was welcoming and really efficient. My room had nice amenities, but I noticed some thread born towels and also the A/C vent in the bedroom made a lot of noise, but turning it off was not an option due to... More 

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Washington, Pennsylvania, United States
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was in Chicago for a few nights with friends. So, I did not need a lot. The Crowne Plaza -Metro is a clean hotel, with great staff. The restaurant had a fine breakfast, and coffee was available everyday, either in Dine (their restaurant) or in the foyer. The place does have some slight wear & tear, but it is... More 

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was a very convenient hotel for commencing our journey on route 66. The price included breakfast at the adjoining restaurant. Possibly a bit out of the city for experiencing any nightlife but a short taxi ride solved this. Comfortable bed.

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Senior Contributor
46 reviews 46 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights prior to commencing route 66 the hotel is well placed situated in Greek town close to the city centre the room and facilities were fine the restaurant had a good selection of meals and the breakfast buffet was good I would certainly stay here again

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Chapel Hill, North Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is perfectly located and a great place to stay while visiting Chicago. The only complaint I have is that the ac/heater runs constantly. It's so noisy, and was hard for me to get sleep...also left after 5 days with a sore throat, probably due to the running fan. Otherwise, highly rated.

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Orlando, Florida
Contributor
18 reviews 18 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

2 nights Alone on business. Right next to Mariana's and whole foods. Friendly staff. Nice room, smallish but neat and clean. Nice restaurant attached to lobby. Would stay here again. Firm mattress and soft pillows. Slept great for work the next day. Also quiet.

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a business conference. I like the valet parking although being out of state I wasn't sure if I should just park or wait for an attendant. Hotel was well kept and clean which I love. Would stay again.

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Placentia, California, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Crowne Plaza Metro for a wedding we were attending. I must say that we received exceptional service from the front desk. Specifically from this gentleman named Mike Sweeney. He wasn't the type that was quick to say no and actually listened to us and worked with us. After coming back from Mexico and dealing with... More 

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Atlanta, GA
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel location is great. Close proximity to downtown and the trendy West Loop. Staff were extremely courteous. Martha at the front desk went above and beyond to make sure our guest needs were met. She far exceeded expectations. This is not a property I would've considered initially but after my experience I'll definitely return.

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Overland Park, Kansas
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While just a bit off the tradition downtown Loop - this property is walking distance from the center of town. The decor is a bit worn and could use a face lift but the hotel has obviously focused on prioritizing their upgrades on their staff and the individual rooms. The staff - at the desk - in the lobby -... More 

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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
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