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Crowne Plaza Chicago - The Metro

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733 West Madison Street, Chicago, IL 60661
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1 room 1 guest
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Crowne Plaza Chicago - The Metro
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751 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Verbank, New York
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We were in town for a wedding and we got a break on the price. Beds were comfortable but hotel needed better cleaning. We had mold in our shower!!! Also towels were old and needed replacing. Walking distance to western loop restaurants and the Greek area but not within walking distance to downtown. Spent a lot on taxi fees

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Cherry Hill, New Jersey
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here 8/21-8/22 when in town for business. I didnt pick the hotel so I just went to where the group sent me. With tax the group rate was $200-ish and I dont think it was worth that much. Location is just OK, as others have stated it is a bit dated. They're apparently re-doing the lobby, but I wasnt... More 

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New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall this was a very average stay at best. The location of this hotel is really good, walkable to the loop and near tons of great restaurants and bars. Other than being walkable, nothing about the property stands out. The rooms are nothing special to write home about, just very average and plain. however, I planned on staying there again... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear nstannard, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I am very sorry to hear that your service expectations were not... More 

York, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is easy to find in Chicago and is one of the few with parking although you will be charged $43 per night, the valet will literally take your car and park a few metres away from you as parking is directly in front of the hotel which seemed very odd! We had a motorbike which was parked outside... More 

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York
Level Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is quite well situated for Chicago's sights - a taxi to Millennium Park cost about $10 - $15. I found the hotel clean and tidy and the staff were friendly and helpful. The reasons for the lower score are due to the noise of the road - it is busy all the time and the room seemed to... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Andyn656 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a good stay with us, and that you were provided with good service. We look forward to welcoming you back in the future. Regards, Cole Mansfield General Manager More 

San Jose
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Simply great customer service. Michael, Director of Front Office, was really helpful. I was trying to set up a surprise for my girlfriend who was staying at The Metro for a short visit to the city. I was in Costa Rica. As romantic as I am, I decided to order a bouquet of flowers to be delivered at the hotel.... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear lehpares, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience with our staff. I will certainly pass on your comments to Michael and we are glad that we were able to assist you in making your girlfriends stay in Chicago memorable. Regards, Cole Mansfield General Manager More 

Mt Pleasant, MI
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here with friends over a weekend, very good location! The hotel is very easy to get to, located right next to I90/94 in Greektown! If I had anything bad to say about the place, it would be that if you're not use to the noise of the city traffic, not a good location for you then. I've stayed here... More 

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Carnamah
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had two nights here on our arrival to chicago from Australia.as we were part of a group booking we don't know the cost,but it was very pleasant,clean,no noisier than any other large city,And very close to a lot of very good restaurants.we walked back from the Pier which was a reasonable distance but easily doable

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Toronto
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights, and got a good deal - quite a bit cheaper than comparable hotels closer to downtown. The location is a bit outside of the downtown area (near West Loop), so not as convenient as some hotels, but it's an easy 15 - 20 minute walk to downtown, or there is a bus stop across... More 

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Minneapolis, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This was the second time we stayed at this hotel. The location is a little far away from the big Chicago attractions, but a 24-hour Walgreens next door was very helpful. Each room has a balcony, but they don't allow smoking, even outside. We were given a 2 double-bed room, even though I requested a king bed upon reservation. Overall,... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear MissSamantha0017, I am sorry to hear that your stay was less than perfect. We do try to accommodate room type requests as much as we possibly can. I will certainly address this with our Front office team. I again apologize for this and welcome you back with us. Please contact me directly if I can be of assistance to... More 

Hotel Review Summarization

What travelers say

  • Greek Town(10)
  • Grocery store(9)
  • Very nice(9)
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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Questions? Get answers from hotel staff and past guests. Ask a question

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