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All 169 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
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Ranked #96 of 169 Hotels in Chicago
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5 of 5 stars reviewed yesterday
VirginiaMamababs Virginia
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608 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Virginia
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great location just minutes from the miracle mile - great revival neighborhood with superb restaurants just a few blocks east. BUT must let you know that the rain shower-head and the comfy bed and pillows were the best! My room was bright with great desk space and lights for reading in bed. The only drawback to the room was that... More

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Langhorne, Pennsylvania
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel during a business trip, as it was walking distance to my meetings and had a good negotiated rate. The room was dingy and in need of updating and the bathroom very small (I've seen bigger sinks in airplanes). My biggest complaint was with the noise. The walls are paper thin and I heard everything... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear CW1617, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We are sorry that you did not get a peaceful rest while... More

Columbia, Maryland
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a wedding in the city - so they had a block of rooms. It was nice - not great, but comfortable, clean, friendly staff, surprisingly quiet in the rooms (had a music fest nearby that brought in a little bit of everyone and everything to the hotel). Could walk to loop, 15 mins to Sears tower (Willis),... More

Was this review helpful? Yes 2
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Scud1952 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you enjoyed our service, location, and had such a wonderful stay with us. We look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

Leeds, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Can not complain at all very friendly staff helpful with the area to the point using a map which they have on the front desk circling where places are for you to walk to and any events taking place on that day. Breakfast very nice so much to choose from and again the waiters makes sure you have enough coffee... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear SaraSmile23 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are glad to hear that our team provided you with a memorable experience and impacted your holiday in a positive way. We look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager More

Aurora, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we had read alot of bad reviews about this hotel but we had a very positive experience. The staff at check in were very pleasant and helpful. The rooms were small but very clean, modern and quiet. Though the hotel wasnt really close to the downtown it was walkable and there are many modes of transit available. Because we got... More

Was this review helpful? Yes 2
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Sherry B Thank you for sharing your experience at Crowne Plaza Chicago Metro. Very often the negative reviews that we receive are not a true interpretation of what we offer here and I am glad that your recognized it as such. We are delighted to hear that you had such a wonderful stay with us, and look forward to... More

Shanghai, China
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited family and decided to stay here to save some money as not too close to N. Michigan, was about a 1.5 mile walk to N. Michigan which I did most days as wanted to enjoy the city and get some exercise in as well. Staff was friendly and nice at check-in and room while nothing special had a modern... More

Was this review helpful? Yes 2
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Richard R, Thank you for sharing your experience at Crowne Plaza Chicago Metro. I am delighted to hear that you enjoyed your stay with us and that you found our staff genuine. We take great pride in the service that we provide. Next time you visit our great city I hope to welcome you back and that you will... More

Beecher, Illinois
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night while attending an event close by. First, I loved that it has a driveway and parking off the street...many of the downtown hotels expect you to stop in the street to unload and what a pain that is! We did opt to park in the garage ourselves for $10...they charge $22 to park for you or $39... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Barbara D, Thank you for sharing your experience at Crowne Plaza Chicago Metro. I am glad that you found our services genuine and the room accommodating. I look forward to welcoming you back on your next trip to Chicago. Regards, Cole Mansfield General Manager More

Wisconsin
Top Contributor
173 reviews 173 reviews
67 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights for a conference. I spend a lot of time in Chicago, and it was a nice change of pace to be in the West Loop. Greektown offers restaurants I don't often think of, or get to. The hotel location was easy to find, easy to get anywhere from, safe walking to restaurants at night. The... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear wisgirl01, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

Dayton, OH
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very average hotel. Older hotel that needs some TLC. Door handel in room 1129 you must push up to open door it needs replaced. Bathroon doors slide to close and come off track very easy. Water pressure in shower is weak. Not sure I would stay again for the price unless they had a great deal.

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear monkey12, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I have inspected the room myself and will be having our engineering... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

I had high expectations for this hotel being a crowne plaza, even if it wasn't in the best spot. when we finally got our room key and went up to our floor and out the elevator we noticed the carpet was so filthy(8th floor) I'm talking like a couple piles of dirt. it look like someone had sweet it up,... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear dalia h We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We certainly agree with you that all hotels should be immaculately... More

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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