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Crowne Plaza Chicago - The Metro

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733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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Crowne Plaza Chicago - The Metro
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685 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamilton, Bermuda
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Thank you to the two managers, Michael and Michael and front desk rep, Juanita, who were extremely helpful when my USPS packages never arrived on property. The room was comfortable and very convenient for business meetings on W. Madison although the highway-side rooms are a bit loud. Otherwise an acceptable, business-stay hotel.

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had An amazing time at the crowne plaza in Chicago downtown. The staff was very helpful and accommodating my needs as I wanted to. They helped me set up a suprise for my girlfriend along with order what I needed as well. Clean rooms and a good view. enjoyed my 5 days to the max!!

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San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Hotel is really nice and very clean... The only problem was that we had to call room service again to make them clean our room because they forgot to do it. Besides that it is a very pleasant hotel to stay.. the hotel is near to Walgreen's and Mariano's... Definitely a good area...

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White Lake, Michigan
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here 2 nights while attending a convention recently. It was okay, but nothing special. The room was modern and clean. I loved the magnifying mirror in the bathroom. The shampoo wasn't that horrible bath and body works stuff it seems every hotel has. The cons - no fridge, microwave, or coffee maker in the room and I didn't... More 

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Lacon, Illinois, United States
16 reviews 16 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed overnight at this hotel in March 2015. We were in Chicago for a Blackhawks game. This hotel was recommended to us due to the proximity to the United Center. I honestly had a hard time finding anything else close for a decent price. To me the cost to park is outrageous, but all parking in Chicago is. As... More 

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Chapin, South Carolina
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at Marriott Hotels better than the Crowne Plaza Metro. No complementary hot or cold beverages in the lobby. The bathroom was totally outdated. The WiFi connection was the slowest I have ever encountered. The only plus side is the location. The Crowne Plaza is within walking distance to many local restaurants. There is also a Walgreens on one... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear TraumaNursin, I am very sorry to hear that you did not enjoy your stay with us. While me may not offer the mentioned beverages we normally have a very high satisfaction with our Wifi experience. Not only do we have a very high signal on our complimentary Wifi, our guests appreciate the fact that they only have to sign... More 

Wheeling, Illinois
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm giving it a 4 star because I only stayed the Crowne Plaza for about 4 hours. Check-In process was very smooth and easy. The room was on a very floor with no views. I kind of expected that since I made the reservation at 11 PM at night of check in. There were able to give a 2 PM... More 

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Top Contributor
103 reviews 103 reviews
50 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights. It was up to the expected Crowne Plaza standard and we had two quiet rooms with comfortable beds. There are plenty of eating place nearby, so we had meals outside of the hotel. The taxi rates to e g Adler Planeterium from here was c USD 15 incl tip, and we often walked our... More 

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Crowne Plaza Metro this month. It was my first time in Chicago. The hotel is clean, the staff is very friendly and professional, and the beds are very comfortable. The restaurant " Dine" has a decent breakfast but is a bit pricey for what you get. On the first morning I was there, my shower would... More 

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Rockford, Illinois
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location on the edge of downtown proper. We had a nice room on the top floor. A little balcony allowed you to look at the city and enjoy a little air. Huge bed with many pillows. The bathroom was very clean. A desk and extra chair made it nice to relax with a little work. A great bar and... More 

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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.


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