We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chicago - The Metro

3.5 of 5 733 West Madison Street, Chicago, IL 60661
Hotel website
Hotel deals
Special Offer
Save 20%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Chicago - The Metro
Professional photos View all
Browse nearby
Crowne Plaza Chicago - The Metro
Write a Review

656 reviews from our community

Traveler rating
    227
    250
    117
    30
    32
See reviews for
115
138
51
232
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (656)
  • Mar-May only
    (154)
  • Jun-Aug only
    (212)
  • Sep-Nov only
    (190)
  • Dec-Feb only
    (100)
All months
Los Angeles, California
1 review
4 of 5 stars Reviewed yesterday NEW

My work just sent me from staying at this hotel the past week and I was truly impressed by the service that I received from Terrell and Cory. Like other reviewers have mentioned Cory and Terrell may have been my family's personal concierge. After I would got out of training they always had great ideas of were to go and... More 

Was this review helpful? Yes
Milwaukee, Wisconsin
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at the Crown Plaza for a wedding weekend. Of the few hotels I've stayed at in Chicago, this one was my favorite. Clean, spacious, nice rooms and an excellent hotel location. I would definitely stay here again!

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thanks Jes297, It is always great to be someone's favorite. I will pass your comments on the the team as they will be grateful to hear them. We look forward to having you back soon. Regards, Cole Mansfield General Manager More 

Bourbonnais, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

View amazing i love watching traffic on 17th floor. Has real balcony attached to room. Ihg platinum upgrade #gratitude. Two separate rooms separate climate controls. I love same desk clerk always working. Location is close to united center lets go hawks.

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

hieteresa Thanks, Thank you, Thank you, Thank you for being an IHG Rewards club Platinum member. It is always our pleasure to make your stays enjoyable. Regards, Cole Mansfield General Manager More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here and I loved the customer service! Cory, Terrell, and Kevin are great people to get to know! They made my trip very enjoyable and were very sweet! Alongside that it is a great hotel conveniently located! You should definitely stay here if you are needing a hotel in Chicago! (:

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear TKeyah W, It is great to hear that you enjoyed your stay with us and that our staff was able to create great memories for you. I will pass your comments on to Cory, Terrell, and Kevin. They are truly some gems of our staff. We all look forward to welcoming you back on your next visit to Chicago.... More 

Stowe, Vermont
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were visiting Chicago for business (conference at McCormick Place) and a mini-couples vacation as we extended our stay 2 days. We considered leaving this hotel for a more romantic spot, but ended up staying because the location to amazing dining was so convenient. This hotel would not be our choice for a romantic get-away, but it was fine for... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear StoweMeadows, Thank you for the detailed review. I am pleased that you enjoyed our location in the West Loop and took advantage of the great restaurants on Randolph Street. It is also great to hear that you like the Sleep Advantage kit that was at your bed. I hope it made for a relaxing nights sleep. I look forward... More 

Glen ellyn
Top Contributor
83 reviews 83 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great service, almost quite room except for the excitable people on the 17th floor getting ready for their parties. Quick check in and valet parking was smooth despite the crowded parking lot. Excellent front desk staff!

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Happy New Year Mhvmk, We are glad that we could be your home base for some exciting New Year's activities. We hope you will call us home for all your future downtown Chicago excitement. Regards, Cole Mansfield General Manager More 

Auckland
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 3 nights with our young children. Janita - the Front Desk Officer was extremely helpful and lovely. Concierge staff was also amazing. Wifi works great and no probs at all. Their standard room was a bit small, but we made do. The hotel itself is a bit outdated and probably due for a makeover as carpet is... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear hbasset, Thank you for your comments and I will surely pass on your appreciation to Janita and the rest of the team. We are glad you enjoyed your stay and hope that you will look for us the next time you visit Chicago. Best Regards, Cole Mansfield General Manager More 

Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

My Weather Permitting Comedy tour was passing through Chicago on our way home to Toronto. Our phones did not have GPS in America and we saw the Crowne Plaza as we entered downtown off the highway. It was easy to get to once we came off the exit. They had a deal where valet parking was only 1 cent per... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear MichelleChristine_CA, Thank you for the comments. I will pass your appreciation on to Julian, Daniel, and the rest of the team. We are glad that you enjoyed your stay as well as our wonderful city. It is great to hear that you were able to take advantage of one of the great Chicago experiences in Second City. Best Regards,... More 

Pomona, MO
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 24, 2014

There are many things to like about this hotel: 1) An accessible balcony! Most (even in the 3rd world) are locked, it is nice to be able to step out & enjoy the view. 2) Great views of Chicago (we were on the south side- could see the Sears Tower (yeah, I'm old & stuck in the past....)) 3) Great... More 

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Mr. Slowtwitch, Thank you for the great comments on our hotel and staff. We do appreciate the feedback and are glad that we were able to please. Next time you are in the city we hope that you will once again call us home. Regards, Cole Mansfield General Manager More 

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 15, 2014

I think this hotel is quickly slipping in quality and if blindfolded - I would think more of a Holiday Inn quality vs. the Crowne. Starting off with what I liked: The best bathroom amenities of any hotel, front desk staff was friendly and efficient, the lamps in the room all had dimmers to get exact lighting conditions and the... More 

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Amazing D, We are sorry to hear that you did not enjoy your stay with us on your most recent visit. We do appreciate your loyalty and hope that you will stay with us again. I looks like you were in one of our smaller kings. Most of our rooms have a much larger bathroom than the one you... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Chicago - The Metro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Travelocity, Booking.com, Cheap Tickets, Priceline, Hotels.com, BookIt.com, Agoda, HotelTravel.com, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Chicago - The Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#82 Business Hotel in Chicago
#86 Romantic Hotel in Chicago

157 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (152)
Viewed
View from room (12)
Viewed
Room/suite (52)
Viewed
Bathroom (11)
Viewed
Hotel & grounds (23)
Viewed
Dining (1)
Viewed
Other (53)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay