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All 168 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
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74%
Ranked #88 of 168 hotels in Chicago
A recent review
5 of 5 stars reviewed 4 days ago
lmarouni Houston, Texas
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589 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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English first
Carson City, Nevada
1 review
1 of 5 stars Reviewed 2 days ago NEW

After paying over $600 for 2 nights to attend a family member's wedding, I arrived the Crown Plaza early on check in day. I had called ahead to ask for early check in. Be advised, early check in does not happen here. I was told there was no room and given ZERO options on what do with myself for the... More

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Houston, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I highly recommend this hotel. Had some reservations at the beginning because I had read some reviews. They were all wrong. Got a beautiful room. Great service. Everyone from the doorman to the front desk associates were first class. Had one problem which they resolved quickly and on the spot. Great location. Great people. Great service. Go there. Go there... More

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Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Walking distance to many restaurants from greektown and Randolph, a few favorites are Greek island, la sardine... Hotel is close to train station and easy cab ride to midway due to quick access to highway. In house bar and restaurant is very nice too for a full service facility where rooms are nicely done, some of them with a Sears... More

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Grand Rapids, Michigan
Top Contributor
88 reviews 88 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Warm welcome, staff was great the entire time. The hotel is located in Greek Town so great walking distance to many restaurants. This hotel is also great walking distance to Union Station and Megabus. The rooms were clean and the bed very comfortable and room was quiet.. I would stay at this hotel again when in Chicago.

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

It has a 4 star rating on Hotwire but if you are trying to pick between this and a 3 star, pick the 3 star. Location is OK but not great. It's a 1/2 mile walk to the Green line or the Ogilvie train station and 3/4 mile to the Willis (Sears) Tower. Also you have to cross the interstate... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear David N Thank you for your honest feedback from your recent stay at Crowne Plaza Chicago Metro. It is disappointing to hear that your stay did not meet your expectations and will share your feedback with our management so that we may explore ways to enhance our offerings. I am sorry to hear that your room was not up... More

Redding, Connecticut
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed on a business trip to Chicago. Had a very large King room on the 12th floor. It had been recently updated. It was comfortable and well appointed. It 's in 5he West Loop but you can get anywhere in town from there by taxi.

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear MarkTwain1910 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

Bountiful, Utah
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We picked this hotel due to it being walking distance from the train station and it was fantastic. The rooms were very clean and the staff helped us out with all of our needs. Right across the street is a wonderful grocery store where you can get shucked oysters or eat at their sushi bar or have your meat or... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear peterballantine, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you enjoyed our wonderful location and took advantage of the great city views from our balconies. We look forward to seeing you again... More

Danville, Virginia
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel because it was withing walking distance of an event I was attending. It was reasonably priced, considering the downtown Chicago location, but it did not feel at all like a cheap hotel. The staff were friendly and accommodating, graciously helping with an early check-in and suggesting a good route for running. The room was clean, spacious... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Lfleming1019, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look... More

Punta Gorda, Florida
2 reviews
5 of 5 stars Reviewed 3 weeks ago

First sight was "Sears Tower" from my balcony! How great is that! Walked to State St. Room great, big screen tv and fridge. Negative was extremely cold restaurant. I asked staff and they said it was just right. We couldn't eat there but took drinks into hotel lobby. Saw other women with drinks, shivering, coming into lobby too! My husband... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear AngelaChanceEden We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We will... More

Top Contributor
55 reviews 55 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Walking distance to union station, Sears tower, and state street. Greek town is also very close. Room was clean. Service was decent. Room was pricey, but it is downtown Chicago, so that is to be excepted. The area seems nice with a couple of restaurants and a grocery store in close proximity.

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Jason G Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us while enjoying all that the West Loop has to offer. We look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager More

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#79 Family Hotel in Chicago #80 Romantic Hotel in Chicago #82 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 
Number of rooms
398

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