We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 169 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Chicago - The Metro to your Saves list
Crowne Plaza Chicago - The Metro
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
74%
Ranked #93 of 169 hotels in Chicago
A recent review
4 of 5 stars reviewed yesterday
Richard R Shanghai, China
  • Overview
  • Reviews (602)
  • Photos (152)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (104)
  • Location
  • More
true
Write a Review

602 people have reviewed this hotel

Traveler rating
    208
    229
    106
    28
    31
See reviews for
107
130
50
210
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (602)
  • Mar-May only
    (154)
  • Jun-Aug only
    (212)
  • Sep-Nov only
    (150)
  • Dec-Feb only
    (86)
All months
Shanghai, China
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Visited family and decided to stay here to save some money as not too close to N. Michigan, was about a 1.5 mile walk to N. Michigan which I did most days as wanted to enjoy the city and get some exercise in as well. Staff was friendly and nice at check-in and room while nothing special had a modern... More

Was this review helpful? Yes
Beecher, Illinois
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed one night while attending an event close by. First, I loved that it has a driveway and parking off the street...many of the downtown hotels expect you to stop in the street to unload and what a pain that is! We did opt to park in the garage ourselves for $10...they charge $22 to park for you or $39... More

Was this review helpful? Yes
Wisconsin
Top Contributor
164 reviews 164 reviews
63 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for 2 nights for a conference. I spend a lot of time in Chicago, and it was a nice change of pace to be in the West Loop. Greektown offers restaurants I don't often think of, or get to. The hotel location was easy to find, easy to get anywhere from, safe walking to restaurants at night. The... More

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear wisgirl01, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

Dayton, OH
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Very average hotel. Older hotel that needs some TLC. Door handel in room 1129 you must push up to open door it needs replaced. Bathroon doors slide to close and come off track very easy. Water pressure in shower is weak. Not sure I would stay again for the price unless they had a great deal.

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear monkey12, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I have inspected the room myself and will be having our engineering... More

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

I had high expectations for this hotel being a crowne plaza, even if it wasn't in the best spot. when we finally got our room key and went up to our floor and out the elevator we noticed the carpet was so filthy(8th floor) I'm talking like a couple piles of dirt. it look like someone had sweet it up,... More

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear dalia h We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We certainly agree with you that all hotels should be immaculately... More

Rochester Hills, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Lower expectations led to a serendipity of experiences at this hotel: lovely staff, clean lobby, clean and comfortable rooms, great view, Mariano's Grocery/Starbucks steps away, good restaurant and blocks from shopping. Special commendation to Janita for her professionalism and above and beyond attitude at the front desk! Janita deserves a bonus and a promotion!

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Robert M, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. I... More

Fort Lauderdale, Florida
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

In town for cousins wedding, so options were limited. Took a shuttle from the airport, painless check-in, nice rooms, good staff. Walked down to Macy's to stretch my legs, passed coffee places, the train station, stores, etc. Starbucks around the corner, many Greektown bakeries and restaurants within walking distance. Other than some unfortunate late-night Sounds from the room next door,... More

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear KimChaos99, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield More

Top Contributor
62 reviews 62 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was interestingly decorated, we liked it. Pillows were not so good but everything else was great. It was very well done with a great view and close to the United Center which was why we were there. Walking distance and safe in the dark. All employees were friendly and very helpful. It's a busy place and the staff... More

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Lowachris Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and enjoyed our close proximity to the United Center as well as our great staff. We look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

Helmetta, New Jersey
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stay at Crowne Plaza when we can, her job offers her a discount at their locations and we are never disappointed. Our room was clean, comfortable and surprisingly quiet considering its location right next to the Freeway. We had a balcony with a great view of Willis Tower, which was fun because we visited the Willis... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear David G We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are glad that you got to take advantage of so many of Chicago's wonderful attractions as well as the great view from your rooms balcony. We look... More

Cincinnati, Ohio
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My review is based on this: I had to pass through Chicago on my way home and was coming in to meet friends for dinner, shop, and get my hair cut, and then going out the very next day. This is a great place for that. If you aren't driving and looking to spend more time around the Magnificent mile... More

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Traveler1202 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Chicago - The Metro, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Chicago - The Metro? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, IHG, Agoda, Booking.com, Orbitz, Hotels.com, Tingo, Otel, Priceline, BookingOdigeoWL and Venere so you can book your Crowne Plaza Chicago - The Metro reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

152 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (140)
Viewed
Room/suite (45)
Viewed
Hotel & grounds (22)
Viewed
View from room (11)
Viewed
Bathroom (7)
Viewed
Dining (1)
Viewed
Other (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (13)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Chicago with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#85 Romantic Hotel in Chicago #85 Business Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Metro. Crowne Plaza Chicago Metro, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Sears Tower, the Crowne Plaza Chicago Metro is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Chicago Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Chicago Metro is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza Chicago Metro The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza Chicago Metro is everything you expect, and much more. ... more   less 
Number of rooms
398

Questions & Answers

Questions? Get answers from Crowne Plaza Chicago - The Metro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer