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All 174 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
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Ranked #96 of 174 Hotels in Chicago
A recent review
4 of 5 stars reviewed yesterday
RachitMittal Bangalore, India
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642 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore, India
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed there in summer 2014 for 2 months, hotel is nice and the rooms were clean and adequately spacious. Very friendly staff, they never fail to strike a conversation when ever you meet any of them. Internet speed is good (Wifi and Wired). There breakfast menu is good and serves tasty food. They have one restaurant in the hotel... More

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Boston, MA
Top Contributor
70 reviews 70 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed a quick overnight in Chicago. This hotel is in the Greektown section of Chicago, convenient access right off I-90. Staff was great, enjoyed having dinner at the bar watching hockey and chatting with other business travelers. The room was great - got a high floor room that had an excellent working area. The prices were good and would stay... More

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Senecaville, Ohio, United States
Top Contributor
72 reviews 72 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

An upgrade for being a club member to a super room. Terrell at the velvet was absolutely great. This guy does a very good job at making you feel special. Note to the GM: This was a good hire....more employees like this will put you at the top of the list. Nice to have a safe in the room for... More

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Sherman, IL
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went here with a croup that was holding a convention. The meeting room (ballroom) was large and beautiful, with an adjoining room but it was odd that there were no other meeting rooms. Oh well. The location was a cab ride away from many things but kind of out of the loop. There is a walgreens and a fabulous... More

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Atlanta, Georgia
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel! Near many restaurants (don't miss the Greek ones!!!) and across the street from an awesome food market. Nice room, comfortable beds, delicious breakfast (not included, but worth it!) Great location, walking distance from subway.

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Edwardsville, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed here in July of 2014. Overall I enjoyed this hotel. It had a great view of the city from the balcony (I took so many pictures!). And the staff was WONDERFUL! I cannot say enough for them! The bellhop (Terrell) hooked me and my friend up with free breakfast vouchers and that breakfast was amazing! The downside of... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear cals272014 We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I am sorry to hear of the odor issue that you encountered.... More

Cairo, Egypt
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

its a nice hotel , its not your typical fascinating architecture like the rest of Chicago, its relatively central , to get to down town Michigan avenue its a 10 minute taxi drive. there is allot of restaurants around the hotel with all cuisines. rooms are nice does need some refurbishment thought , one factor which really nothing can be... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. More

sl
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel delivers consistent service and is centrally located. The hotel is situated in the downtown area and I walk from the train station - its about a 20 minute walk. I do not recommend walking at night, however. Mauricio drives and works the front desk - he is a gentleman and very courteous - the whole staff there are... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. I will make sure... More

Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good things... the staff was nice, the rooms clean, and the coffee delivered to the room was good. Now the rest... Hotel is old and dated. Not much by way of modernizing is apparent. Parking was easy, but expensive. The restaurant on site (Dine) was about the worst food I have ever experienced in a hotel. Lots of street noise.... More

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IHGCare, Guest Relations Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear VKShier, Thank you for taking the time to post a review of our property. We are so glad to know you liked the friendliness of our staff and the cleanliness of your room. We would like to apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations.... More

Seattle
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a weekend as we flew in for a wedding in Greek town. Many family members also chose to stay here. It was in a convenient location, the staff was friendly, professional and helpful. Our room had a king sized bed which was very comfortable. The bathroom was small but laid out really well. The bedroom itself... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear buggiewmn, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us and hope that you enjoyed your wedding. We look forward to having you stay with us again. Best Regards, Cole Mansfield General Manager More

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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