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Crowne Plaza Chicago - The Metro

3.5 of 5 733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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Crowne Plaza Chicago - The Metro
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655 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed at the Crown Plaza for a wedding weekend. Of the few hotels I've stayed at in Chicago, this one was my favorite. Clean, spacious, nice rooms and an excellent hotel location. I would definitely stay here again!

Was this review helpful? Yes
Bourbonnais, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

View amazing i love watching traffic on 17th floor. Has real balcony attached to room. Ihg platinum upgrade #gratitude. Two separate rooms separate climate controls. I love same desk clerk always working. Location is close to united center lets go hawks.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here and I loved the customer service! Cory, Terrell, and Kevin are great people to get to know! They made my trip very enjoyable and were very sweet! Alongside that it is a great hotel conveniently located! You should definitely stay here if you are needing a hotel in Chicago! (:

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Stowe, Vermont
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were visiting Chicago for business (conference at McCormick Place) and a mini-couples vacation as we extended our stay 2 days. We considered leaving this hotel for a more romantic spot, but ended up staying because the location to amazing dining was so convenient. This hotel would not be our choice for a romantic get-away, but it was fine for... More 

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Glen ellyn
Top Contributor
83 reviews 83 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great service, almost quite room except for the excitable people on the 17th floor getting ready for their parties. Quick check in and valet parking was smooth despite the crowded parking lot. Excellent front desk staff!

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Auckland
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights with our young children. Janita - the Front Desk Officer was extremely helpful and lovely. Concierge staff was also amazing. Wifi works great and no probs at all. Their standard room was a bit small, but we made do. The hotel itself is a bit outdated and probably due for a makeover as carpet is... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear hbasset, Thank you for your comments and I will surely pass on your appreciation to Janita and the rest of the team. We are glad you enjoyed your stay and hope that you will look for us the next time you visit Chicago. Best Regards, Cole Mansfield General Manager More 

Toronto, Ontario, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

My Weather Permitting Comedy tour was passing through Chicago on our way home to Toronto. Our phones did not have GPS in America and we saw the Crowne Plaza as we entered downtown off the highway. It was easy to get to once we came off the exit. They had a deal where valet parking was only 1 cent per... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear MichelleChristine_CA, Thank you for the comments. I will pass your appreciation on to Julian, Daniel, and the rest of the team. We are glad that you enjoyed your stay as well as our wonderful city. It is great to hear that you were able to take advantage of one of the great Chicago experiences in Second City. Best Regards,... More 

Pomona, MO
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There are many things to like about this hotel: 1) An accessible balcony! Most (even in the 3rd world) are locked, it is nice to be able to step out & enjoy the view. 2) Great views of Chicago (we were on the south side- could see the Sears Tower (yeah, I'm old & stuck in the past....)) 3) Great... More 

Was this review helpful? Yes 1
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Mr. Slowtwitch, Thank you for the great comments on our hotel and staff. We do appreciate the feedback and are glad that we were able to please. Next time you are in the city we hope that you will once again call us home. Regards, Cole Mansfield General Manager More 

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 15, 2014

I think this hotel is quickly slipping in quality and if blindfolded - I would think more of a Holiday Inn quality vs. the Crowne. Starting off with what I liked: The best bathroom amenities of any hotel, front desk staff was friendly and efficient, the lamps in the room all had dimmers to get exact lighting conditions and the... More 

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Amazing D, We are sorry to hear that you did not enjoy your stay with us on your most recent visit. We do appreciate your loyalty and hope that you will stay with us again. I looks like you were in one of our smaller kings. Most of our rooms have a much larger bathroom than the one you... More 

Huntington, Indiana
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 10, 2014

Close walking distance from union station , short walking distances to several eating places of all kinds. Rooms were clean, staff were all easy to work with . No problem getting a cab here. Will return when visiting Chicago in future.

Was this review helpful? Yes
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Steve f, Thank you for the great comments on our hotel. We are glad that you enjoyed the great location that we are in here in the West Loop. Close to everything and far away from very little. We look forward to having you in residence the next time you visit Chicago, Regards, Cole Mansfield General Manager More 

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago

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