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Crowne Plaza Chicago - The Metro

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733 West Madison Street, Chicago, IL 60661
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Crowne Plaza Chicago - The Metro
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738 Reviews from our TripAdvisor Community

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Traveler rating
    250
    287
    133
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    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Champaign, Illinois
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 4 days for a business trip and found it very good. Close to the UIC campus and not that far from the loop of you don't mind a mile walk. Parking ok- valet only although right outside the hotel which seems odd but it works. Good location for food (Little Goat Diner is just up the road)... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I'm here for 5 days while taking the Illinois Bar Exam. My husband booked his business trip to Chicago the same week so we could enjoy Chicago together. Great location. Safe area with lots of stores & restaurants around. The hotel is clean, the staff is friendly, and the beds are very comfortable. However, there is no refrigerator in our... More 

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Houston, TX
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first stay at the Crowne Plaza Metro and first stay in the part of town they call "Greektown". To begin, I will say it is not a far walk from Willis (Sears) Tower and the train stations. Check-in was quick and efficient. I was recognized as a IHG member and quickly assigned a room on the 10th... More 

Was this review helpful? Yes 1
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 5 days. Flew in early and had requested early check in and room was ready at 11 a.m. Given a room with a balcony with a freatcview. Staff efficient and accommodating. Roma very comfortable and clean. Need extra hangers and staff walked to get them ice machine not working on my floor staff went to get the ice.... More 

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Illinois
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for an overnight trip for the kids. Nice and clean and a convenient location off the expressway. But the convenient location off the expressway is the problem. It is located on the outskirts of the theater and loop district. It took us about 15 minutes to get to Willis tower but once there we were able to get... More 

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights in July with my boyfriend on a business trip. The room was comfortable and clean and the concierge services were incredibly helpful. My only complaint would be is the lack of refrigerator in the rooms. Seems like that's a necessity that should be there. Overall though a great place to stay especially for those... More 

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Chattanooga
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location, close to stores and dining. However major updates needs to be done. We stayed in room 630 and it was mediocre. Mold in the bathroom, toilet leaking, bad lighting in the restroom (they had a lamp in restroom for light). Will visit Chicago again but will choose another hotel.

Was this review helpful? Yes 2
AGMCrowneMetro, Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hello cdro0011, Thank you so much for your feedback regarding your recent stay with us. I truly apologize on behalf of the entire team for the issues you had with your room. That is not what we want any of our guests to encounter while staying with us. I have informed our Engineering team to have these issues resolved. .... More 

Pittsburgh
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I had a good experience at the hotel until it came time to check out and I discovered that parking my car in the hotel parking lot cost $43.00 per day. I figured it would be maybe fifteen or twenty bucks tops. This means that my hotel stay actually cost about $200 more than I thought it would. I would... More 

Review collected in partnership with Amoma.com

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AGMCrowneMetro, Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hi 590Kurts, Thank you so much for taking the time to post your review of your recent stay at the Crowne Plaza Chicago – The Metro on TripAdvisor. We truly appreciate you saying we have a nice hotel. I am sorry to see that the parking rate is something that would discourage you from coming back to the hotel. I... More 

Minneapolis, Minnesota
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel staff and front desk were very courteous and efficient. The hotel is nice and great if you are wanting to walk to restaurants, shops and downtown districts. Stayed here for a U2 concert at the United Center and found it very easy and safe to walk home after the concert. For the price, this hotel was a great... More 

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Texas
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean, relatively quiet, rooms, with a helpful and accommodating staff. Located across the street from Whole Foods and with many restaurants in the neighborhood. The price for parking is a bit steep ($40+) but otherwise a good value for a very nice room.

Was this review helpful? Yes
AGMCrowneMetro, Manager at Crowne Plaza Chicago - The Metro, responded to this review

Hello Ott0, Thank you for your feedback regarding your recent stay at the Crowne Plaza Chicago – The Metro. The staff and I are always happy to read that people are having a great time while staying at the hotel. We hope to see you again in the near future. Sincerely , Chester Selim Assistant General Manager More 

Hotel Review Summarization

What travelers say

  • Greek Town(10)
  • Grocery store(9)
  • Very nice(9)
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191 photos of this hotel

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Staying in West Loop

Neighborhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
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