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All 169 Chicago hotels

Crowne Plaza Chicago - The Metro

3.5 of 5 Hotel   |   733 West Madison Street, Chicago, IL 60661
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Ranked #94 of 169 Hotels in Chicago
A recent review
5 of 5 stars reviewed 2 days ago
Jennifer Y Pleasanton, California
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616 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pleasanton, California
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 days ago NEW

Located in fun, lively Greektown- this hotel is walking distance to downtown proper or even easier to reach by metro the "El". I was very happy with the hotel staff's friendliness, the concierge was great at assisting in booking touristy stuff. Nice ammentities in the rooms and bathrooms. Not much noise to deal with- which is usually my big peeve... More

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New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I am an event planner and had to schedule a trip for several people. Dan Kirkey, Business Travel Sales Manager, was the most accommodating and helpful staff member during the booking process. Super quick to respond and everything was exactly as I had asked. The entire staff and front desk was also very helpful as I needed taxis at 3AM... More

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Senior Contributor
34 reviews 34 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is in a great location. In Greektown, close to the El, walking distance to all the tourist spots. The hotel has been updated but has a funky smell. I was clean and kept in good shape. I would stay again. I was on the 15th floor which has quiet hours and includes the exclusion of circus animals and... More

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New Westminster, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

There was a miscommunication with our reservation through a third party booking and the front end staff, Esteban, Mauricio and Michael were AMAZING at getting us a room with such little notice. Would stay at this hotel again just for the warm welcome we got from them. The room was clean and the beds were comfortable. The hotel was a... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service at this hotel was incredible. I stayed for the weekend and was so impressed with every member of their hospitality team. If you are looking for a great place to sight see or a scrumptious place to eat be sure to stop in and talk to Esteban. He went above and beyond for us, a real asset. The... More

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Oswego, Illinois
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean and spacious rooms made this stay perfect for us. The lobby could use a little updating. The lighting seemed very dim. Not as trendy and bright as other hotels in the area but the price was right and perfect for what we got. Beds were very comfortable and the rooms were clean. We had outstanding service from the day/... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear jokay 1025, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and that you also enjoyed the great neighborhood that... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Twice I have stayed at this hotel and I've never been let down yet. The location is a little out of the main stream but there's always a nice walk into the city. The room was very clean and very comfortable. There were four of us staying in one room and it was more than comfortable. I'd recommend this hotel... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Gemma B, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Cole Mansfield General Manager More

Virginia
Contributor
19 reviews 19 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location just minutes from the miracle mile - great revival neighborhood with superb restaurants just a few blocks east. BUT must let you know that the rain shower-head and the comfy bed and pillows were the best! My room was bright with great desk space and lights for reading in bed. The only drawback to the room was that... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear VirginiaMamababs, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look... More

Langhorne, Pennsylvania
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel during a business trip, as it was walking distance to my meetings and had a good negotiated rate. The room was dingy and in need of updating and the bathroom very small (I've seen bigger sinks in airplanes). My biggest complaint was with the noise. The walls are paper thin and I heard everything... More

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Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear CW1617, We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We are sorry that you did not get a peaceful rest while... More

Columbia, Maryland
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a wedding in the city - so they had a block of rooms. It was nice - not great, but comfortable, clean, friendly staff, surprisingly quiet in the rooms (had a music fest nearby that brought in a little bit of everyone and everything to the hotel). Could walk to loop, 15 mins to Sears tower (Willis),... More

Was this review helpful? Yes 2
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Scud1952 Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you enjoyed our service, location, and had such a wonderful stay with us. We look forward to having you stay with us again. Regards, Cole Mansfield General Manager More

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Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Phone Number:
Location: United States > Illinois > Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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