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Renaissance Chicago O'Hare Suites Hotel

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8500 West Bryn Mawr Avenue, Chicago, IL 60631
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783 Reviews from our TripAdvisor Community

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Pearland, Texas
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed here Saturday night. They upgraded us to a newer floor and provided a complimentary breakfast. The bed was very comfy and the bathroom was nice and spacious. The room was of a nice modern decor. I thoroughly enjoyed the breakfast (fresh pancakes and an omelet made to my specifications). The staff was so accommodating and... More 

Helpful?
Thank Angela J
Chicago, Illinois
1 review
4 of 5 stars Reviewed 4 days ago NEW

Starbucks employee Michael did such a great job with me today! Most people would deem me as a difficult customer and be dismissive but he was so patient I didn't feel rushed or like I was a problem he was so pleasant and helpful. I was having card problems and he suggested I call my bank etc. Overall it was... More 

Helpful?
Thank Aycee C
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Love this place. Easy access from the interstate, right next to a train station, and excellent shuttle service for the airport. On site bar and food is great, plus Starbucks in the lobby. I have stayed here several times, and will continue to stay here! Nice, clean, and modern.

Helpful?
Thank Kalephrrr
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Luis was awesome. Incredibly attentive, friendly, and helpful. He helped me access wifi very easily. Also, the hotel was able to accommodate an early check in to fit our needs. We weren't supposed to check in until 4pm, but were able to check in and get into our room by 11:30am. The staff is very personable and accommodating. Would definitely... More 

Helpful?
Thank taydeb18
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Dear taydeb18, Thank you so much for taking the time out of your day to provide us feedback! I am thrilled to hear commentary on Luis. He is truly one of our superstars! thank you again and hope to see you soon. Jeff Brown General Manager More 

Athens, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Luis at the front desk went above and beyond-he hooked me up with a toothbrush and toothpaste (I forgot), tracked down a Coca Cola when I could only locate Pepsi, & was generally just positive and helpful :)

Helpful?
1 Thank GaGal1047
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Thank you very much GaGal1047 for the feedback! It is much appreciated! Jeff Brown General Manager More 

Carmel, Indiana
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel has been renovated. The lobby area has a great gathering space. I did not have a particularly good room service experience (food was longer than expected and a little on the cold side and I returned it). Unexpectedly, Mr. Batu, the Food and Beverage Manager knocked on my door to apologize for the misstep. In 25 years of... More 

Helpful?
1 Thank carmelinthecorn
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Dear Carmelinthecorn, Thank you for taking the time out of your day to review us. I am so sorry you experienced slightly cold food in the first place, but happy to hear my management team stepped in to make it right. I am delighted to hear that you ended up truly enjoying our food! Hope to see you again soon.... More 

South Bend, Indiana
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has great rooms and an outstanding location. Their service is excellent. Shuttles are timely and spacious. Rooms are spacious as well. Modern and tasteful. Best of all the parking is covered - particularly nice for winter but helpful if raining as well. Starbucks location in the lobby!

Helpful?
1 Thank Davanrn
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Thank you so much Davanrn! We sincerely appreciate the feedback! Jeff Brown General Manager More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

For the location - not really close to the airport and really far away from town the parking fee of $27 per night was ridiculous. Especially with so many empty lots near the hotel. The room was at least clean and stylish, I give that a 5. I rated the hotel low for many other reasons though. The view was... More 

Helpful?
Thank T1655HY
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Dear T1655HY, I am so sorry to hear about your recent experience here. We pride ourselves on great service, amazing food, and value for the price paid. I certainly understand your comment about parking as well. Please note that virtually every hotel in our general area charges for parking. In fact, we are one of the few that charges the... More 

Manchester
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Spacious,comfortable rooms Good breakfast Onsite Starbucks is a bonus Shuttle to and from O Hare Not on the main road, easy to miss Restaurants galore close by for take out or delivery Good customer service Would recommend for business Can be pricey

Helpful?
Thank advum
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Dear advum, Thank you for your feedback. I apologize that you felt that our goods/services can be a little bit pricey. We work hard to bring our guests the best quality service and products to ehance the overall experience for all. I truly hope you will visit us again soon. Jeff Brown General Manager More 

Rutherford, New Jersey
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my second time staying here and I have to say, I will very happily return again, I am quite the fan. It's about a 10-15 minute drive from the airport (FYI-$20 or so cab ride). It's super convenient if you don't have a car, but if you do, it's $30 or so to park in the garage next... More 

Helpful?
Thank ShannonW3
Jeffrey B, General Manager at Renaissance Chicago O'Hare Suites Hotel, responded to this review

Thank you so much ShannonW3 for your feedback. Hope to see you soon! Jeff Brown General Manager More 

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