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Sofitel Chicago Water Tower

#12 of 176 Hotels in Chicago
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20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Review This Hotel

2,751 reviews from our community

Traveler rating
    1,937
    641
    116
    33
    24
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391
1,083
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637
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
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There are newer reviews for Sofitel Chicago Water Tower
See the most recent reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

You will find this hotel Clean, Friendly, Great location!! I would definitely recommend it to all. Free fabulous coffee in their restaurant too. It has everything you'll need to make your Chicago experience perfection....

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Monkytrip, Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and thank you for pointing out our excellent location! We look forward to welcoming you back to our property in the very near future.... More 

Sydney, Australia
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Myself and my wife stayed here for 5 nights in late Feb and were impressed with our choice of hotel. We arrived by private vehicle from O'hare which was arranged in advance by the hotel concierge at a competitive price. It is cheaper to get a taxi or train but the service level obviously doesn't compare. On arrival i found... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear daniel p, Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our staff to be helpful and friendly. We are especially pleased to know that you will be coming back! We... More 

Chicago
1 review
5 of 5 stars Reviewed 1 week ago

Very nice hotel with good service. Ideal location in Chicago, near the Magnificient Mile and Red Subway line. Quiet and good beds to sleep in!! Good fine restaurants less than 10 minutes walk. Chicago is beautiful, will be back.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Frederic G, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to hear that you enjoyed your stay with us and thank you very much for complimenting our excellent Gold Coast location and our comfortable beds! We hope that you will present us with... More 

Jacksonville FL
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Before staying here for the first time a year ago, I have been dining at the Chicago Sofitel Water Tower Place for a few years. Each visit, I have been served by "Romi" in the dining room, who instructed me to always ask for "the French guy" as my waiter. So at most I see him once, or perhaps twice... More 

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Bernerlover, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay and that you found breakfast in our Cafe des Architectes to be outstanding. It is always a pleasure to receive such positive feedback about members of our staff,... More 

Mondsee, Austria
Top Contributor
113 reviews 113 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here about 10 years ago and found it great. This year I went back and found that nothing had changed. The lobby is nice, the people are friendly, the rooms are quite spacious but the interior is exactly as it was 10 years ago. And it shows. They could really do with a bit of a refreshing session,... More 

Was this review helpful? Yes 2
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear TomHK1975, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are sorry to hear that your stay did not completely meet your expectations, but we thank you for your very valuable feedback about your experience. We thank you for pointing out our excellent Gold Coast location!... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

When we checked in the staff was super friendly and professional. Our room was exactly like the website and we loved it. Le Bar was very nice and our waitress assisted us in choosing a drink for my wife as she wanted a Martini but never had one. The one she suggested was great. The proximity to shows and restaurants... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Sweetmike1, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to hear that you enjoyed your stay with us and that you had the chance to enjoy cocktails in Le Bar. Thank you for pointing out our ideal location on the Magnificent Mile and Chicago... More 

Dallas, Texas
Senior Contributor
47 reviews 47 reviews
40 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed my brief stay at the Sofitel. It was a unique experience. Given its French ownership, it has a different feel about it. Very upscale, without being stiff or overdone. Cosmopolitan without being overly trendy. Nice lobby bar. Decent (though not great) fitness center. Pretty rooms, large bathrooms, comfortable furnishings and appointments, and a pleasant/helpful staff. I was... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Herb G, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting us as a "wonderful international... More 

Central Norway, Norway
Top Contributor
75 reviews 75 reviews
40 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Sofitel for 3 nights and we had a great stay. The room is spacious, bathroom has both shower and bathtub. Housekeeping is excellent, and reception staff very friendly and helpul. There is a cosy bar in the lobby, and lobby area is Lovely with flowers and scented candles. Location is great for shopping and sightseeing! Thank... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear IdaSweden, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our staff very friendly and helpful. Our goal is always to exceed our guests’ expectations. We thank you again for your review,... More 

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel has mastered customer service. Very friendly and helpful staff throughout our stay. The room was very clean, and the bed was so comfortable! Several little touches move this from a good experience to excellent. Highly recommend!

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Sharon K, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our staff to be helpful and friendly. We look forward to welcoming you back in the very near future. Sincerely, Sebastien... More 

East Peoria, Illinois
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a wonderful time. We stayed at the sofa tell in chicago 10 years in a row on our anniversary and we have never been let down. The staff is excellent. The rooms are immaculate. And the food at the restaurant is very good. every year for the last 10 we've been treated like kings and queens. The location is... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Tom R, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and thank you for choosing to celebrate such a wonderful occasion with us! It is always a pleasure to receive such positive feedback about... More 

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