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Sofitel Chicago Water Tower

4.5 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
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2,706 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Denver, Colorado
1 review
3 of 5 stars Reviewed yesterday NEW

Very excited to try this hotel. We even went for the upgrade for the suite. Very disappointed. The shower was like showering in a very small closet. Speaking of closets, they were very small too. Could hardly hang up any clothes. The room lacked any "wow" factor.

Review collected in partnership with Sofitel.com

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Holland, Michigan
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Sofitel Chicago on the first night of our honeymoon. After dinner at Alinea we came back to the hotel and had drinks and enjoyed the comforts of the hotel. Great staff and very helpful and attentive!

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Jason G, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago and thank you for choosing to celebrate such a wonderful occasion with us! It is always a pleasure to receive such positive feedback about... More 

Greenwich, Connecticut
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at the Sofitel Water Tower on a few occasions and have consistently found it to be a comfortable hotel in a convenient location and at a competitive price. Stylish decor with a more European hotel feel. Highly recommended

Review collected in partnership with this hotel

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear globaltrader5, Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our location to be ideal. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We... More 

Alberta, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for our 20th anniversary. The rooms are smaller but very clean and modern. The location and service is second to none. We just took a cab downtown to the hotel and walked and used the Metro the entire time.

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Jodykob, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and thank you for pointing out our excellent Gold Coast location! We wish you many more years of happiness together and we hope to have the... More 

Contributor
19 reviews 19 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Went for a night with my husband. Room was great for the two of us. Comfortable, stylish with modern decor throughout hotel. I recommend for couples, young adults, girls weekends. However, not really a family hotel. Loved it-but wouldn't stay if we had the kids with us.

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Roadtripgal5, Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and thank you for pointing out our modern décor. In fact, our unique design by architect Jean-Paul Viguier has made us one of the Chicago... More 

Alma, Canada
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
118 helpful votes 118 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at the Sofitel in Montreal, as well as this one in Chicago and loved them both. I was immediately struck by the numerous and beautiful bouquets of flowers in the lobby. They changed every two or three days and were all stunning. We loved the ceiling to floor windows. As we were on the last stop of... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear neverenoughtravel73, Thank you very much for taking the time to write a review about your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed the last stop of your honeymoon with us and that you were impressed the beautiful flowers in our lobby. Thank you again for your amazing review, and we hope to... More 

Rockford, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

We decided last minute to go have some fun in the city and found a great deal online. Everything went very smoothly for our entire trip. The staff was excellent, knowledgeable and friendly. The room was beautiful and the bed was amazing! Loved the tile bathroom and glass shower, too! Le Bar was very cozy for a drink before we... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear PhrmChk, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are glad to hear that you enjoy our hotel and its convenient location, as well as our Le Bar for cocktails.Excellent service is what we strive to be known for; therefore your feedback is extremely important... More 

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Good location and friendly service. Professional and helpful staff. Decent fitness facilities. They have a nice breakfast. Well located to nightlife and also the metro. Room was simple but clean and comfortable.

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear B H, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our great location in the... More 

Union, New Jersey
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We were really happy with our stay at the Sofitel--staff were friendly, the lobby smelled good, clean and it's in prime location. Very close to the Hancock Observatory and shopping. I think the rooms and furniture need updating but the bed was comfortable but loved the bathroom--roomy, clean, small tub though. Free wifi is always a bonus too. I reserved... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Gailstrails, Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. Please accept my sincere apology that we failed to explain our credit card authorization notice to you at check in. Your feedback is extremely important as it enables us to continually improve our service and provide a... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Had a great stay in this hotel with prime location. Room was excellent, although few furniture had some severe scratches and looked a bit weary. The bed however was the star: it was super comfortable! Ambiance is contemporary, and to me it looks as such a bit less elegant than other luxury hotels. Personnel were very friendly, service-oriented, and helpful.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Chris S, Thank you for taking the time to share a review of your recent stay at Sofitel Chicago Water Tower. We are very happy to hear that you had great stay, and we thank you for complimenting our hotel, our staff and our comfortable SoBed! We are looking forward to welcoming you back to Sofitel Chicago Water Tower... More 

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel
Hotel Style:
#3 Green Hotel in Chicago
#9 Business Hotel in Chicago
#11 Romantic Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago

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