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Sofitel Chicago Water Tower

#13 of 179 Hotels in Chicago
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20 East Chestnut St - Downtown, Chicago, IL 60611
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2,892 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Omaha, Nebraska
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

It was a treat last weekend to meet my husband at The Sofitel Chicago Water Tower after his business conference. This hotel is luxurious making it extra special stay. The staff was very friendly and helpful in finding some of the best Chicago pizza around and an excellent Italian restaurant for our romantic anniversary dinner. It was an easy walk... More 

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Michigan
Level Contributor
174 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Room was average size, but a bit disappointing my view was of a roof top and very adjacent buildings. Windows equipped with a privacy blind that allowed light in, but also providing some privacy. Adequate, but much better views available. Hotel is conveniently located near Michigan Ave and reasonable walk to Navy Pier. Seemed a bit away from Water Tower... More 

Was this review helpful? Yes 1
Fishers, Indiana
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel is great! The staff was very courteous and efficient. The beds are like sleeping in a cloud. Great location. Delicious drinks in the bar! We will definitely stay here again! Fabulous hotel!

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Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Decent size well appointed room for a city centre hotel. Staff and service what you would expect from the higher end Sofitels. Most impressive thing about this hotel is its location in Gold Coast. All the best bars and restaurants within 5 minute walk along with the best of Michigan Avenue.

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Columbus, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

I absolutely loved this hotel. It was very luxurious and my boyfriend and I felt like celebrities when we stayed there. The employees were incredibly helpful and there were no complaints. Would definitely stay there again!!!

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear AbbyA34660, Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and thank you for complimenting our staff. We are especially pleased to know that you will return to stay again. We look forward to welcoming you... More 

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 6 days ago NEW

Have stayed several times. Personnel at the hotel have a service attitude that you cannot find elsewhere. The rooms are big enough with nice views, not great, but good ones. Meals also match the rest of this great hotel.

Review collected in partnership with this hotel

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Luis T, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and we thank you for complimenting our hotel and staff! We hope that you will present us with the opportunity to welcome you back to... More 

Mumbai (Bombay), India
1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel is very well located and their staff are very attentive and accommodating. The only bad experience was with room service where, on one occasion, the order took more than an hour to be delivered after repeated reminders. Their concierge services however are excellent and so is their well stocked bar with its very efficient staff.

Review collected in partnership with this hotel

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Subhashish M, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are glad to hear that you enjoyed our hotel and found our staff to be so attentive. Excellent service is what we strive to be known for, and it looks like we missed the mark... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I stay at the Chicago sofitel every month on business and I cannot recommend this hotel more highly. The hotel is located in the heart of the city and ideal for business, shopping on Michigan avenue and is surrounded by some fantastic restaurants. The team at the hotel really look after me every time I visit and even remember my... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Stuarthead, Thank you for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to hear that you enjoyed our hotel and that our SoBed lived up to its excellent reputation! It is always a pleasure to receive such positive feedback and we thank you kindly for the many compliments.... More 

Seattle, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Good rooms, very accommodative staff. Over priced when compared to Hilton down town Chicago. Great location as it is accessible to a lot of important locations. Special mention of the staff as they are very friendly, personalized and accommodative unlike the Hilton.

Review collected in partnership with this hotel

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear ArchNitya, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our staff to be so accommodating and attentive to your needs. Excellent service is what we strive to be known for; therefore... More 

Pleasanton, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Location was perfect. Very close to business offices, especially the one I had to go to, to shopping and lots of good restaurants. I ate at Le Bar. Food was pretty good and pricing was reasonable. Clean room and comfy bed. Room service breakfast was excellent.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Lynn R, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are glad to hear that you enjoy our hotel and its convenient location, as well as our Le Bar for cocktails. We thank you very much for your continued business and hope that you will... More 

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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
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