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All 167 Chicago hotels

Sofitel Chicago Water Tower

4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)
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94%
Ranked #14 of 167 hotels in Chicago
Certificate of Excellence 2013
GreenLeadersGold level
A recent review
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2,128 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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USA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was a great place to stay as we got a good deal in the off season. I'm not sure its really someplace i would pay in season prices for but no complaints. Breakfast was good in the restaurant although a little pricey. If you need lunch, the Talbot around the corner is great especially if its nice and you... More

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Fort Wayne, Indiana
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, clean nice rooms but could not sleep till after 1:00 am. Could hear pounding bass from music, called twice to front desk about concern but music didn't stop till much later. We were on the 12th floor, but I actually believe noise was coming from the bar, because it you could not hear noise in hallways. Anyways wouldn't... More

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Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 3 nights on business. All aspects of my stay barr the internet were met or exceed. The bathroom were new and clean. The location is good. Staff were friendly. The lifts were fast. Your menu is priced ok. The bed was very comfortable however the pillows were a bit too soft and I was left with a... More

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Lafayette, Louisiana
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here from March 26th to March 31st. The front desk agents were very polite and friendly, but that wasn't surprising to me. Sofitel always provides outstanding customer service. We stayed in a corner prestige suite with a king sized bed on the 17th floor. It is approximately 700 square feet. (The hotel has 32 floors.) The hotel provided... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour A N, I was so pleased to read your posting on TripAdvisor regarding your stay with us last March, and that we were in keeping with your Sofitel experiences' expectations. Thank you very much for your loyalty. Delighted that you received the wonderful customer service you deserved from the moment of arrival until your departure. You were very generous... More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Walked by this hotel when I was in Chicago last time and it looked great. Now I know it is. Hotel is in perfect location - one block off Michigan Ave and shopping and three blocks from heart of Rush street for dinner, shopping and drinks. Hotel is great inside w large lobby, vibrant bar, good sized room (nice bathroom)... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour DempseysATL, Thank you very much for taking the time to write a review of your recent stay here at Sofitel Chicago Water Tower. I am very happy to see that you had such an enjoyable time here at our magnifique property, and that you were so very comfortable in our lobby and your room. Thank you as well for... More

Arlington, Virginia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sofitel Water Tower in Chicago for 3 nights for a business trip in early April. I couldn't have been more pleased with my stay. The service at the front desk and concierge was second to none. The room was clean, modern, and very comfortable. I usually don't sleep well in hotels, but this place was the... More

Review collected in partnership with Sofitel.com

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour In2Nats, I would like to sincerely thank you very much for your kind review on Tripadvisor, regarding your stay at the Sofitel Chicago Water Tower. I appreciate your feedback for our excellent Front Office staff. Thank you very much for complimenting our Ambassadors. Your words have been passed on to the staff and they extend their gratitude for appreciating... More

Dallas, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

I have traditionally been 100% Marriott and Hilton loyal; however, my recent business stay at the Sofitel has opened my eyes to this exceptional hotel in the Windy City. The location is right next to the John Hancock building and my room overlooked Lake Michigan. The building has a very cool architectural style but it is the exceptional service and... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour TravelGuru2681, Thank you very much for taking the time to write a review of your stay here at the Sofitel Chicago Water Tower and for recommending us. I am delighted to know that you enjoyed our `French service', and that you were able to take advantage of our wonderful location so close to the Magnificent Mile and beautiful Lake... More

East Meadow, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

This was my first trip to Chicago. I was on a business trip and could not have stayed at a better hotel. It was beautiful and the service was top of the line. My room was immaculate and I loved the walk in shower! I will definitely stay here when I come back for business or pleasure!

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour huppy01, Thank you for your posting on TripAdvisor regarding your stay at Sofitel Chicago Water Tower. I so appreciate that you chose our hotel for your first trip to Chicago. Very pleased that you found the service `top of the line'. This is very important to us. It is also great that you liked our entire accomodation and enjoyed... More

Fairfield, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

We love this hotel, the rooms are beautiful, very comfortable beds, attentive and friendly staff, a great restaurant! The breakfast is great, with wonderful French croissants and fresh juice ! We only stay at the Sofitel in Chicago!

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour KimKufner, What a pleasure to read your posting on TripAdvisor regarding your recent stay at the Sofitel Chicago Water Tower. All the staff take very much to heart such feedback as yours. Cafe des Architectes’s team is thrilled to read your comments regarding our delicious breakfast! I am delighted to see that you were so extremely comfortable in our... More

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Additional Information about Sofitel Chicago Water Tower

Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Tower Hotel
Sofitel Chicago Water Hotel
Sofitel Chicago
Sofitel Water Tower Hotel Chicago
Chicago Sofitel
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#11 Family Hotel in Chicago
#11 Business Hotel in Chicago
#13 Luxury Hotel in Chicago
#14 Spa Hotel in Chicago
#15 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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