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Sofitel Chicago Water Tower

#13 of 177 Hotels in Chicago
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20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
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2,786 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Peoria, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was just in Chicago (April 2015) for a conference and stayed at the Sofitel on Chestnut. Great locations ...McCormick Steakhouse right across the street. Ditka's one block away. Beautiful lobby, nice lobby bar. Workout facility on second floor had free weights and cardio stuff. Hotel rooms were very clean...modern. Great bed. Staff was very friendly. No issues at all... More 

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McKinney, Texas
Top Contributor
88 reviews 88 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Sofitel is a great property. Room was very clean and well appointed. It had one of the most comfortable beds I have ever slept in. This combined with it being very quiet made for a great nights rest. The breakfast at the hotel was really good. The valet remembered my car and was very helpful. It has great views... More 

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1 review
3 of 5 stars Reviewed 2 days ago NEW

Just recently stay at this hotel for 2 days and booked it online so I prepaid. The hotel was nice and close to all the attractions we went to. I checked my statement when I got home and got charged again for the 2 nights. I had already prepaid it. I called the hotel and it's been nearly two weeks... More 

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Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived an hour earlier than the check-in time, but the guy at the reception, I think his name was Michael, was very nice to deal and had our room ready. Being an Accor member, our room was upgraded to the top floor with a wonderful view of the city and the John Hancock building. Location: Very well located in... More 

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Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Sofitel this one of those hotel chains that make you feel welcome and comfortable wherever you go in the world. The rooms are comfortable, their service is impeccable, and the location is right in the heart of Chicago. It is worth every penny. À bientôt

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 4 days ago NEW

they did a great job with an issue that i had with my reservation. they couldn't credit my account on this trip, but they gave me credit toward my next one. Great compromise that left me feeling good, and wanting to return.

Review collected in partnership with Sofitel.com

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Parry Sound, Canada
Top Contributor
168 reviews 168 reviews
34 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Booked through Expedia and got a great deal for Easter weekend. The place is very clean and nicely decorated. The parking was $66 US a night which is standard in Chicago. We booked a room on the 3-10 floors and ended up on the 25th with a great view so couldn't complain at all. Overall a great place and the... More 

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Hinsdale, Illinois, United States
Top Contributor
96 reviews 96 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I live in this town about do staycations with my family often. BEST BEDs can sleep the night away peacefully and enjoyable. Love the bar it is great. My kids love the room service. The suites are perfect and affordable for my family of 4 roomy with a fantastic location

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Contributor
16 reviews 16 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We had a group of 35 customers and distributors in the city recently a used Sofitel for the second year. She is a little worn, but the location for the money is an outstanding value! The staff was very accommodating and professional. Our bus load of visitors was checked in within minutes and everyone in our party was quite happy... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Michael H, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you and your customers enjoyed your stay with us and that you found our staff to be accommodating. We are especially pleased to know that you will be coming back! Thank... More 

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Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.

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