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Sofitel Chicago Water Tower

4.0 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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#16 of 169 Hotels in Chicago
2,460 Reviews 4.5 of 5 stars
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
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2,460 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Glasgow, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for 7 nights. Fantastic hotel in great location. Lovely big rooms. Beautiful crisp white bedding and fluffy white towels and robes. Great big marble bathrooms with separate walk in shower and tub. Endless quality toiletries. You have to ask for a mini fridge and coffee making machine. Very chic hotel

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Newbridge, Ireland
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel with the BEST location. Only 1 block from the magnificent mile and all those shops. Really really comfortable bed with great view of Hancock Tower. Never got to eat or drink in the hotel but the complimentary coffee to go in the morning was a fantastic idea. Would definitely stay again special treat

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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 6 days ago NEW

Great location. Great rooms. We've stayed here twice. Once on a prestige king suite which was amazing. And the second time on a superior room. The suite was amazing. But honestly the superior room was great too. Clean. Roomy. Bathroom is awesome. Nightly recommend this hotel.

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (Loladoggie04), Thank you for taking the time to post your review on TripAdvisor following your two stays with us. I am thrilled that you liked the room and `amazing' Prestige suite along with the `awesome' bathrooms. Thank you for recommending our hotel. We all look forward to a third visit. Best regards, Sebastien Pfeiffer General Manager More

Athens, Greece
Contributor
20 reviews 20 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is fantastic, but it cannot justify 700 USD for a superior room. Service is good and rooms are very quiet. Only a block to Michigan Ave and the Hancock building, and a taxi stand around the corner. The neighborhood is beautiful.

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour george a, Thank you very much for your precious recommendation on Trip Advisor. I am most grateful that you took the time to publish this review about your recent stay at Sofitel Chicago Water Tower. It is also very exciting to hear how your liked our `fantastic' location and the service provided by our staff. The support of our... More

Northampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel was situated nicely for shopping but also away from the noise of a busy city. The staff on checking in were very polite and helpful. The large windows in the room gave an excellent view of the city. In fact every aspect of this hotel is very nice.

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (Pat J J), It has been a pleasure to welcome you to the Sofitel Chicago Water Tower et I sincerely thank you for this wonderful review on TripAdvisor. I also appreciate your kind comments concerning our staff. I am delighted to learn that you spent a nice stay with us and that you were able to... More

Bangalore
Top Contributor
82 reviews 82 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Starting from their graciously checking me in several hours before time to their consistent polite, helpful approach - most impressive! I was particularly grateful, coming as i was off a 13 hour flight. The rooms are spacious and very comfortable. The room service, cleaning staff, front desk, door men - up to the Concierge were all uniformly excellent. I needed... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (Harsingar), I would like to thank you for posting a review on TripAdvisor regarding your recent stay at Sofitel Chicago Water Tower. Our team and I are delighted that you enjoyed your stay from the `gracious' check in to the `efficient' check out. I have shared your compliments on the gracious and polite service your received... More

Lynn Have, FL
Top Contributor
81 reviews 81 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

If you need to be near Michigan Avenue for shopping or business (or both) this location is excellent. There are a number of highly rated restaurants in strolling distance. Shopping is convenient. If you are up to using "the L" there is a station close by. (If you are not up for the "L" be assured the Sofitel staff has... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (PCFamily), Indeed, thank you very much for choosing to stay at Sofitel Chicago Water Tower and for taking the time to post this detailed review. As the French would say: Merci Beaucoup! I am delighted to read that you enjoyed our Sofitel MyBeds as much as our wonderful turndown service. Also I was glad you appreciated... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for a week, and had a great experience. The location was great and the staff were very helpful. The bed was a bit like lying on a cloud. A wonderful experience. We had an issue with the pillow and a staff member turned up with 4 or 5 for us to choose from. Very attentive. We'd certainly... More

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (greg615), Our team thanks you so much for sharing your recent experience at Sofitel Chicago Water Tower with us and our TripAdvisor readers. I am delighted that you thoroughly enjoyed our location, the helpfulness of our staff and our famous Sofitel Mybeds. Your headline is greatly appreciated, and let us know that we provided you with... More

Windermere, F
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

In August, I stayed at the Sofitel twice. Once I was there on business and the other time was for a family gathering. I had been in contact with Sebastian (the GM) to ensure the suite we had booked would meet the needs for the family function. He was very gracious and promptly responded to all emails and questions. Upon... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (Jeff K), It is such a pleasure to read your feedback following your stay with us and I will be delighted to share your kind comments with my team, as I can assure you that there is nothing more rewarding than receiving such an enthusiast message from a client. It is so nice to know that... More

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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