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Sofitel Chicago Water Tower

#10 of 178 Hotels in Chicago
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20 East Chestnut St - Downtown, Chicago, IL 60611
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2,941 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Mainz, Germany
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

By way of introduction, I spend over 200 nights per year in hotels and I have been in travelling professions for over 15 years. I am familiar with most of the global chains like Sofitel as well as top boutique hotels in developed as well as emerging markets. The Sofitel in Chicago has a lot of positives: - superb location... More 

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San Diego, CA
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Checked in to luxury room on upper floor. I wasn't terribly impressed with the view. The room was typical Sofitel, with a comfortable bed, and it was clean and modern. The room was directly across from an ice-maker room, so unfortunately I was subjected to the noise of clunking ice and the slamming door to that room all hours of... More 

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Fairfax County, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I visit Chicago on business at least 4 times a year, in the past I stayed in a number of hotels at or near the Magnificent Mile. This is the first time I stay at Sofitel, with my coworkers and an invited foreign delegation, it was a great experience. The hotel staff where friendly, professional, and they spoke many languages.... More 

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Barrington
1 review
5 of 5 stars Reviewed 4 days ago NEW

I enjoyed my stay at the Sofitel Hotel in Chicago. It is a beautiful hotel with well appointed rooms and helpful staff. The onsite restaurant (French) is also very good. I would definitely stay here again.

Review collected in partnership with this hotel

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Lakeside, Michigan, United States
Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Sofitel Chicago Water Tower recently, and enjoyed it immensely. First, we booked the room through Jetsetter. We were able to perform a lot of the check-in tasks via mobile phone prior to our arrival. We were met by a professional reception staff who provided us with an overview of the facilities available to us during our... More 

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Hoi An, Vietnam
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

High quality service, quiet room and excellent food all contributed to our great trip to Chicago. The location is perfect for going into the fray and then escaping from it! The staff were polite, attentive and professional. The eggs Benedict was fantastic. My only quibble was the Croques Monsieur was terrible. This hotel should check out the recipe at the... More 

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Leawood, Kansas
Level Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

IF you are shopping Michigan Avenue or dining on Rush Street, this hotel is where you want to stay. Everything is top notch. Check in was easy, the rooms comfortable, and according to my husband, they have the best coffee he has ever had in the the restaurant... and Italian brew. Loved every minute of our stay.

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear PammyC22, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our location to be ideal. Thank you very much for complimenting our service, our rooms and our coffee! We hope to have... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff are lovely, bed is probably the comfiest bed I have ever stayed in. The room is amazing , building looks fantastic. It's also in a great location, just a couple of minutes walk from lots of places to see and eat. Overall would recommend anyone to stay here.

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Alex B, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our hotel, location and our... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Very nice(15)
  • Magnificent mile(14)
  • Room service(13)
  • Michigan avenue(6)
  • John Hancock(3)
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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
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