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Sofitel Chicago Water Tower

4.5 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
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2,667 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just off the Magnificent Mile, this hotel was a short walk away which provided a quiet break. Beautiful rooms, with a good view and courteous staff. I've stayed in a few hotels downtown and this one has a fresh decor and is worth seeking out.

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illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Most everything is great, clean, quiet, elegant. Staff is courteous, helpful and friendly. I love that the rooms have both baths and shower stalls. A few problems: 1) the bathroom doors are two half doors that do not seal where they meet in the center; 2) there is not an exhaust fan switch in the bathroom; and MOST of all... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear dw1ght, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are sorry to hear that your stay did not completely meet your expectations, but we thank you for your very valuable feedback about your experience. Please rest assured that we have shared your comments with our... More 

Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Very good location for shopping and entertainment. They provided excellent service and would recommend it as a excellent place to stay. It s located in a very safe area of Chicago. I have lived and visited Chicago for many years

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Victor833, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and we thank you for complimenting our hotel and for pointing out our excellent location! ! We hope that you will present us with the opportunity... More 

Stockholm, Sweden
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

On the sunny side: Outstanding service at all levels with great attention to details; possible exception the front desk staff which was a bit hit and miss over the four days of my stay. The last font desk contact on departure day afforded me a late checkout to accomodate a late evening flight. Much appreciated! Very good restaurant (Café des... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for our "mini-moon" in the days following our wedding. Our experience was phenomenal. The staff was very friendly and helpful upon check-in, and the suite we stayed in was always made up very nice when we left for a meal or some site-seeing. The bed was extremely comfortable. It was also so quiet in... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear amusingames, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your Chicago getaway and thank you for choosing to spend such an wonderful occasion with us! It is always a pleasure to receive such positive feedback about our hotel,... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a weekend stay at Sofitel. I am so very picky about hotels, but this one really met (high) expectations. The front desk staff in particular were outstanding. Friendly, attentive, patient, and accommodating. Rooms were among the cleanest of hotel rooms (again, I'm really picky about that). Really appreciated the robes + slippers, and the full sized hair... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Elisa237, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our staff to be so accommodating and attentive to your needs. Excellent service is what we strive to be known for;... More 

UK
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Lovely calm oasis in downtown Chicago. Great reception and service throughout my short stay. Room was well appointed, particularly with toiletries, robe, slippers, ironing board etc, great comfy sofitel bed Free Wifi in room was good. I didn't eat in the hotel but appreciated the free water in the room and free take out coffee / tea in the morning.... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Elizabeth26, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and thank you very much for complimenting our guest rooms and service. We look forward to the opportunity to welcome you back to our property... More 

Port Washington, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is fantastic. This was my third stay at this location and can't wait to return. The staff is extremely friendly and helpful from check-in to check out including the bar staff. This trip was for a girl's weekend and the location is perfect. Only 2 blocks from shopping and great restaurants. The room is also exceedingly comfortable with... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear HeelsandBoots, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your third stay with us! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our fantastic location and staff... More 

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#9 Business Hotel in Chicago
#10 Romantic Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago

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