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Sofitel Chicago Water Tower

#11 of 178 Hotels in Chicago
Certificate of Excellence
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20 East Chestnut St - Downtown, Chicago, IL 60611
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2,937 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lakeside, Michigan, United States
Level Contributor
104 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Sofitel Chicago Water Tower recently, and enjoyed it immensely. First, we booked the room through Jetsetter. We were able to perform a lot of the check-in tasks via mobile phone prior to our arrival. We were met by a professional reception staff who provided us with an overview of the facilities available to us during our... More 

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Hoi An, Vietnam
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

High quality service, quiet room and excellent food all contributed to our great trip to Chicago. The location is perfect for going into the fray and then escaping from it! The staff were polite, attentive and professional. The eggs Benedict was fantastic. My only quibble was the Croques Monsieur was terrible. This hotel should check out the recipe at the... More 

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Leawood, Kansas
Level Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

IF you are shopping Michigan Avenue or dining on Rush Street, this hotel is where you want to stay. Everything is top notch. Check in was easy, the rooms comfortable, and according to my husband, they have the best coffee he has ever had in the the restaurant... and Italian brew. Loved every minute of our stay.

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear PammyC22, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our location to be ideal. Thank you very much for complimenting our service, our rooms and our coffee! We hope to have... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Staff are lovely, bed is probably the comfiest bed I have ever stayed in. The room is amazing , building looks fantastic. It's also in a great location, just a couple of minutes walk from lots of places to see and eat. Overall would recommend anyone to stay here.

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Alex B, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our hotel, location and our... More 

Rockledge, FL
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in 2013 & loved it. Decided, as I was having a '0' birthday that I would return, this time with family. Reserved two rooms through Accor site & informed them of the occasion we were celebrating! Before I arrived I got an email asking if I would like to be put on the upgrade list, subject to availability.... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Owiedub, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower and for choosing to celebrate your birthday with us! Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable... More 

Fort Lauderdale, Florida
Level Contributor
317 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
4 of 5 stars Reviewed 1 week ago

Gorgeous building. Everything was spotless. Most comfortable hotel bed I have ever slept in. Room was very nice. Convenient location. Incredibly helpful staff. Restaurant and bar in lobby. Mini bar, iron, iron board, and safe in room, as you would expect. There are many options for a place to stay in Chicago, this place exceeded my expectations. I will definitely... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Slayridez06, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that our hotel's appearance exceeded your expectations. In fact, our unique design by architect Jean-Paul Viguier has made us one of the Chicago skyline's architectural... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for the first time via Hotwire. Excellent hotel in a great location. Close to Water Tower area, Rush and Division streets. Tons of shopping, restaurants and other businesses. Easy check in, room was ready when I arrived. Huge shower with separate tub. Rooms have great amenities. I was in a corner room and it was extremely... More 

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear KCHIEFAN, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay and that you were able to take advantage of one of our quiet corner rooms. Thank you for pointing out our convenient proximity to Michigan Avenue shopping and... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Very nice(15)
  • Magnificent mile(14)
  • Room service(13)
  • Michigan avenue(6)
  • John Hancock(3)
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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
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