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Sofitel Chicago Water Tower

4.5 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
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2,663 reviews from our community

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    630
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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illinois
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Most everything is great, clean, quiet, elegant. Staff is courteous, helpful and friendly. I love that the rooms have both baths and shower stalls. A few problems: 1) the bathroom doors are two half doors that do not seal where they meet in the center; 2) there is not an exhaust fan switch in the bathroom; and MOST of all... More 

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Kansas City, Missouri
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very good location for shopping and entertainment. They provided excellent service and would recommend it as a excellent place to stay. It s located in a very safe area of Chicago. I have lived and visited Chicago for many years

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Stockholm, Sweden
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On the sunny side: Outstanding service at all levels with great attention to details; possible exception the front desk staff which was a bit hit and miss over the four days of my stay. The last font desk contact on departure day afforded me a late checkout to accomodate a late evening flight. Much appreciated! Very good restaurant (Café des... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed here for our "mini-moon" in the days following our wedding. Our experience was phenomenal. The staff was very friendly and helpful upon check-in, and the suite we stayed in was always made up very nice when we left for a meal or some site-seeing. The bed was extremely comfortable. It was also so quiet in... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a weekend stay at Sofitel. I am so very picky about hotels, but this one really met (high) expectations. The front desk staff in particular were outstanding. Friendly, attentive, patient, and accommodating. Rooms were among the cleanest of hotel rooms (again, I'm really picky about that). Really appreciated the robes + slippers, and the full sized hair... More 

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UK
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lovely calm oasis in downtown Chicago. Great reception and service throughout my short stay. Room was well appointed, particularly with toiletries, robe, slippers, ironing board etc, great comfy sofitel bed Free Wifi in room was good. I didn't eat in the hotel but appreciated the free water in the room and free take out coffee / tea in the morning.... More 

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Port Washington, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is fantastic. This was my third stay at this location and can't wait to return. The staff is extremely friendly and helpful from check-in to check out including the bar staff. This trip was for a girl's weekend and the location is perfect. Only 2 blocks from shopping and great restaurants. The room is also exceedingly comfortable with... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear HeelsandBoots, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your third stay with us! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our fantastic location and staff... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Just beyond your imagination,Incredible stay here! Best staff ,Best room service,best restaurant,I really enjoy the stay here,The bed is awesome,No sleepless nights here!The Location is good too,one block to the Michigan Ave and Hancock building,two blocks to the subway redline. 10 points for all!

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear li H, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our location to be ideal. Thank you very much for complimenting our staff and our hotel. Our goal is always to... More 

Minneapolis, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for four nights and loved it. The decor is stunning, the beds are wonderful, the bathrooms are luxurious, and the switch by the bed turned off all the lights in the room (a small thing, perhaps, but indicative of the good thinking in designing customer experience). Just a classy experience all the way around.

Was this review helpful? Yes 2
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Robyn D, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and thank you very much for complimenting our hotel. Our goal is always to exceed our guests' expectations, so we are glad to hear that... More 

Oslo, Norway
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed 8 nights as a Le Club platinum member. Le Club members do get recognised according to the Accor loyalty programme. Excellent location one block away from the Hancock tower and the Magificent Mile and the Water Tower Place. Highly professional and friendly staff overall. Well kept and clean room with great view. Wonderful bed quality as usual in... More 

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear OsloGlobetrotter2013, Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower and for your Le Club Platinum membership! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for your many compliments. We hope that you present us with the... More 

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel
Hotel Style:
#1 On the Beach Hotel in Chicago
#3 Green Hotel in Chicago
#9 Business Hotel in Chicago
#10 Romantic Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago

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