We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Chicago Water Tower

4.0 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
Hotel website
Hotel deals
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
GreenLeadersGold level
Sofitel Chicago Water Tower
Professional photos View all
Browse nearby
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Write a Review

2,491 reviews from our community

Traveler rating
    1,739
    594
    104
    30
    24
See reviews for
361
986
193
561
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2491)
  • Mar-May only
    (606)
  • Jun-Aug only
    (807)
  • Sep-Nov only
    (570)
  • Dec-Feb only
    (508)
All months
Boston, Massachusetts
1 review
3 of 5 stars Reviewed yesterday NEW

Location is great. Loved the little park across the st. with an Argo tea in it. Was very convenient in that we couldn't figure out how to get coffee without ordering room service. Apparently you can have in room but of course never told about that. Check in was fine and courteous. Room very nice and housekeepers very nice as... More

Was this review helpful? Yes
Virginia
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First, the location is great. Just off State Street, quiet block, no traffic lights, a little park with a cafe across the street. Walkable to just about everywhere, especially Magnificent Mile. One is greeted with a big "Bonjour!" -- a little disarming, particularly if you speak French, because you don't always get a response in French. Still, a nice touch.... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour! Thank you very much for taking the time to share your experience at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us. I am glad we were able to assist you with your room preferences and thank you for the pictures you added of your room! Thank you for complimenting our food... More

San Marcos, California
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My hubby and I LOVED the location of this hotel. It's not difficult to find a great restaurant nearby or walk to the Hancock building. We took the architectural boat tour while in Chicago. If you've never been to the city, I would say this is a must. The rooms were decent at the Sofitel. We actually were able to... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to hear that you enjoyed your time in Chicago. We are happy to see we were able to accomodate your early arrival and late departure and thank you for pointing out our ideal location! We look forward... More

Deerfield, Illinois
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed at the Sofitel 1 night for a business event downtown. While the property is not within easy walking distance of loop offices, the Sofitel is an excellent location for North Michigan Avenue offices or if you want to stay in an area where there is a little more street life after hours. Excellent service checking in and out of... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Thank you for taking the time to share a review of your recent stay at Sofitel Chicago Water Tower. We are very happy to hear that you enjoyed your one night stay with us and we thank you for complimenting our hotel. We look forward to welcoming you back soon, for business or pleasure! More

Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 4 days ago NEW

I definitely would stay at the Sofitel Chicago Water Tower hotel again. The hotel is located in a very central location relative to good restuarants and shopping. The rooms are modern and spacious and the service is excellent.

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed the service you received from our teams as well as our location. We look forward to welcoming you back very soon! More

New Palestine, Indiana
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

fantastic property at the north end of mag mile-- close to everything staff very attentive- room was as you would expect in this class of hotel check-in and out were quick and without problem. Would highly suggest this hotel to anyone wanting a first class experience in this area of Chicago's Mag Mile area

Review collected in partnership with this hotel

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and we thank you for complimenting our hotel and staff! We hope that you will present us with the opportunity to welcome you back to our property very... More

Herrliberg, Zürich, Switzerland
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice stylish hotel, good size, feels small and comfortable while offering all necessary amenities, great, central location, close to Michigan Ave and lake, good restaurant, food and bar. Will definitely come back!

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your most recent stay with us and our location. We thank you again for your review and your stay, and we look forward to welcoming you back soon! More

Shreveport, Louisiana
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 6 days ago NEW

Super nice hotel. The staff in every aspect of our stay were friendly, helpful, and professional. By far the best service I've ever experienced. You can tell from the check-in to check-out that service is important to them.

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Cindy S, What a pleasure to read your posting on TripAdvisor regarding your recent stay. That you consider the service to be `the best ever' is the nicest compliment possible. All the staff take very much to heart such comments as yours. I am glad you were able to take advantage of a nice view. I look forward to... More

Irvine, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is in a great location and is extremely comfortable. The rooms are well appointed and the staff is very engaging. We had the "bed & breakfast" rate and the breakfast was so leisurely and delicious, I didn't want to leave!

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (RhondaK21), Thank you very much for taking the time to share your kind comments on TripAdvisor regarding your stay amongst us. I was pleased to know that our property and our staff exceeded your expectations. Please rest assured that I have shared your encouraging message with the team. I was truly delighted to read such a... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel Chicago Water Tower? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Expedia, ACCOR, Orbitz, Priceline, Amex, getaroom.com, Despegar.com, TripOnline SA, Odigeo, Jetsetter and Tingo so you can book your Sofitel Chicago Water Tower reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

1,016 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (552)
Viewed
Room/suite (144)
Viewed
Bathroom (82)
Viewed
0:30
Videos (2)
Viewed
Hotel & grounds (92)
Viewed
View from room (53)
Viewed
Pool/beach area (1)
Viewed
Dining (29)
Viewed
Other (149)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (447)
Viewed
Amenities (26)
Viewed
Junior Suite (83)
Viewed
Prestige Suite (125)
Viewed
Restaurants and Bars (55)
Viewed
Superior King (77)
Viewed
The Hotel (81)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Dining (6)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Hotels you might also like...
Check In Check Out
Price Your Stay