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Sofitel Chicago Water Tower

#12 of 178 Hotels in Chicago
Certificate of Excellence
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20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
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2,930 Reviews from our TripAdvisor Community

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Traveler rating
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    688
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413
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (430)
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All months
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Staff are lovely, bed is probably the comfiest bed I have ever stayed in. The room is amazing , building looks fantastic. It's also in a great location, just a couple of minutes walk from lots of places to see and eat. Overall would recommend anyone to stay here.

Was this review helpful? Yes 1
Rockledge, FL
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in 2013 & loved it. Decided, as I was having a '0' birthday that I would return, this time with family. Reserved two rooms through Accor site & informed them of the occasion we were celebrating! Before I arrived I got an email asking if I would like to be put on the upgrade list, subject to availability.... More 

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Fort Lauderdale, Florida
Level Contributor
315 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
4 of 5 stars Reviewed 1 week ago

Gorgeous building. Everything was spotless. Most comfortable hotel bed I have ever slept in. Room was very nice. Convenient location. Incredibly helpful staff. Restaurant and bar in lobby. Mini bar, iron, iron board, and safe in room, as you would expect. There are many options for a place to stay in Chicago, this place exceeded my expectations. I will definitely... More 

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Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for the first time via Hotwire. Excellent hotel in a great location. Close to Water Tower area, Rush and Division streets. Tons of shopping, restaurants and other businesses. Easy check in, room was ready when I arrived. Huge shower with separate tub. Rooms have great amenities. I was in a corner room and it was extremely... More 

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Gary, Indiana
5 of 5 stars Reviewed 1 week ago

Loved the hotel, the woman at the front desk was very nice. I mentioned my boyfriend and I were staying because of my birthday and later on that evening I received a knock from room service with a tray of Evian water along with chocolate mousse with strawberries. They also provided me with a note stating if I dined in... More 

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Chicago
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Though we live in Chicago, my wife and I stayed here a couple of times for "staycations." We stayed here for a couple of nights after our wedding and then stayed again for an anniversary. Then we stayed yet again for New Year's Eve 2014 to avoid driving home from festivities. We always love staying in this hotel even though... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Chicago71, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our location to be ideal. Thank you very much for complimenting our staff and our hotel. Our goal is always to exceed... More 

Panama City, Panama
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though this hotel is discreet in its outside appearance, once you come in, it is absolutely inviting: low lights, good music, divine flower arrangements. The standard rooms, while comfortable, could be a little bigger. It and the bathroom are perky clean, always! Another wonderful feature is that is very well located. Just one block from Michigan Avenue (Magnificent Mile),... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear ghoyos, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for your compliments. We hope that you present... More 

Richmond, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The meeting rooms and group meals were very good. The staff was helpful and flexible. The accommodations were just short of excellent. The hotel is walking distance from everything. The bed was quite comfortable. The only negatives were poor television reception on a few channels and a bit of peeling wallpaper in the bathroom. I would go back.

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear yesreally, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and we thank you for complimenting our location and conference services! We hope that you will present us with the opportunity to welcome you back to... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are fans of Sofitel. It's not cheap but you do get the comfort, quality and service you pay for. The Chicago location is no exception. The room was very comfortable (superb bed!) and clean as always. Everyone was friendly and attentive. The team in the bar were excellent - great cocktails and genuinely friendly service. The breakfast was a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear jerryatrick7, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are glad to hear that you enjoy our hotel and its convenient location, as well as our Le Bar for cocktails. We thank you very much for your loyalty to the Sofitel brand and a hope... More 

Hotel Review Summarization

What travelers say

  • Great location(17)
  • Very nice(15)
  • Magnificent mile(14)
  • Room service(13)
  • Michigan avenue(6)
  • John Hancock(3)
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Staying in Gold Coast

Neighborhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
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