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All 169 Chicago hotels

Sofitel Chicago Water Tower

4.0 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Near North Side)
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94%
Ranked #16 of 169 hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 2 days ago
Jens L Leverkusen, Germany
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2,359 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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Leverkusen, Germany
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very good service and location in the heart of Chicago. I like the service, they know I was from Europe and put adapters in the sockets without having to ask them. Also the concierge was great. They have pre-printed directions e.g. to the SOX stadium which made it easy to find your way around!

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed over for one night on a Friday. We had a great room (Prestige Suite). Rooms are very modern and clean. The bed is a pillow top mattress and it is very comfortable.Room service breakfast was delicious, we had eggs and potatoes, arrived hot and fast. We hung out at the lobby outdoor bar for a... More

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Toronto
Contributor
12 reviews 12 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here over summer and had a great time. Rooms were spacious and comfortable and the hotel is located in a good area of the city. It's not as central as hotels we previously stayed in but it wasn't far off. Bathrooms were great with a nice stand up shower and the bed was very comfy! Only changes I... More

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1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I have stayed at this location several times. It is always great! From the location to the turn down service everything is perfect. Convenient to lots of nice restaurants and only a short walk to great shopping on Michigan Avenue. The hotel is very modern. It has floors that light up in the entry way, beautiful fresh... More

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Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Getting off at the Chicago Red stop, Sofitel Chicago Water Tower was just a few minutes walk away. It's in a wonderful location, conveniently located in downtown Chicago close to a variety of restaurants, museums and theaters. The architecture and design of the hotel is absolutely stunning and it's matched beautifully by the gorgeous interior. Walking in, the lobby is... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Maisha R, I thank you so much for taking the time to write a review on TripAdvisor following your last visit at the Sofitel Chicago Water Tower. I am very honored to read your words concerning our hotel and front desk staff. I am delighted that our hotel's appearance exceeded your expectations. In fact, we celebrated our 12-year anniversary... More

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

It was perfect. Gorgeous room. Excellent service. The most comfortable bed I can remember. Slept like a baby. From check in to check out a fantastic experience in all ways. The only drawback? I couldn't stay longer.

Review collected in partnership with this hotel

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour AndreaMichaels1214, Thank you very much for taking the time to write a review of your recent stay here at Sofitel Chicago Water Tower. I am so pleased by the headline you chose. I am very happy to see that you had such a `perfect' time here at our property, and that you were so very comfortable in our world-renowned... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I spend our honeymoon for five nights from the moment we arrived until our departure we were very impressed we got an upgrade on our arrival with a great view of the Hancock tower. One thing bugged me the service in the bar is very slow we ordered a starter and 2 mains we waited 30 mins... More

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Simone G, First of all, thank you so very much for the time you took to share your comments on TripAdvisor further to your recent stay with us. I am so pleased that your overall guest experience was wonderful and that we fulfilled our mission to make this special occasion an unique one. Congratulations to both of you! It... More

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

A bit of a let down. The hotel common areas are well kept, but our suite was run down and tired looking. Attention to detail was not evident. This is a nice hotel, but is not in the same class as it's competitors by rating that are located with the same neighborhood. Also, the crowd is a bit on the... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Phoenix051, Thank you so much for your posting on TripAdvisor regarding your stay with us earlier this year. I am genuinely touched that you find our hotel `nice' and the public areas `well kept'. You are so right saying that you can take advantage of beautiful views from our hotel. Thank you for sharing your tips with our valued... More

Sydney
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great Hotel in a great location. Staff are friendly. Thanks to Pierre for checking my brother an I in. Ended up getting a second room as they were just a bit too small for my Brother and I to share one bed. Great housekeeping and generally a really well run hotel. Typical of 5 star european hotels. One thing I... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Gusan06, Thank you very much for contributing with such a positive review. I am very happy that you enjoyed your stay with us this summer, and that you appreciated our `great location'. That you consider our service to be `friendly' and efficient is the nicest compliment possible. Pierre was pleased to read your nice words. I took good notes... More

China
Contributor
17 reviews 17 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Sofitel Chicago for 4 nights. The hotel is in a nice quiet location, but still a few meters away from North Michigan Avenue. We had room 1109 which had a good view of the John Hancocks Tower. A number of good restaurants around and also two subway stations. We had a room with two queen size bed... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Silvano1971, Thank you very much for taking the time to write a review of your recent stay here at the Sofitel Chicago Water Tower. I am very happy to see that you had such an enjoyable time here at our magnifique property, and that you were so very comfortable in our world-renowned Sofitel Mybeds. Thank you as well for... More

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#4 Green Hotel in Chicago #10 Romantic Hotel in Chicago #11 Business Hotel in Chicago #13 Family Hotel in Chicago #14 Luxury Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
Number of rooms
415

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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