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Sofitel Chicago Water Tower

#12 of 176 Hotels in Chicago
Certificate of Excellence
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20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
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2,752 reviews from our community

Traveler rating
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    117
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391
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Plano, Texas, USA
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself is beautiful; is in a perfect downtown location; is very clean and modern; and offers wonderful room service options. However, the room was incredibly small. I've had rooms in NYC that were larger than what the rack rooms in this hotel had to offer. The room included a mini-Keurig coffee maker, but due to the lack of... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

I love this place. Can't say enough great things about this place. The last few times I've gone to Chicago I stayed here. The staff was Awesome! Not only were they extremely helpful but very courteous and just plan friendly. There are great amenities and it's within walking distance of some great places. I just honestly love this hotel lol.... More 

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Downers Grove, Illinois
1 review
3 of 5 stars Reviewed 4 days ago NEW

While the hotel was nice, the billing was NOT. Multiple billings that were inaccurate. Charged for breakfast and tip, even though breakfast was part of the room package, and as such, we always leave a tip when free in this manner. Charged for a "upgrade", which I did inquire about with their online check-in, but, was never confirmed to be... More 

Review collected in partnership with Sofitel.com

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Raleigh, North Carolina
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here at the end of February and had a great stay. Facility was very clean and had a great location. Very convenient to restaurants and Michigan avenue as well as the lake front. There was a very friendly staff that was always willing to help and even with the snow, walks were cleaned and safe to get around.... More 

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des moines iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at Sofitel for a recent long weekend for the 2nd time and had stayed several times at the Minneapolis location before it was sold. Lobby transports you to Europe with its vibe and fellow guests. Perfect size hotel to feel like a boutique. Location cannot be beat for proximately to Gold Cost dining, shopping and Water Tower. How perfect... More 

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Birtley, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked this hotel based on price and location, what we found was a 5 star accommodation for the price of 4 star. There is nothing not to like. The staff are all charming, the rooms are as comfortable as you can get and there was never a problem with the WIFI. So if you want somewhere comfortable, well priced... More 

Was this review helpful? Yes 2
Sunchales, Argentina
Top Contributor
449 reviews 449 reviews
84 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel has everything you expect about a Sofitel. Great service, good meals, nice bar, and the most important, excellent rooms. Comfortable, clean, perfect bed, sheet and pillows. Great dream!! The location, impossible much better. A few steps from Michigan Avenue, "The Magnificent Mile", the most important street in Chicago. If I have to come back to Chicago, I will... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is-without a doubt-one of our favorite hotels of all time. The atmosphere is classy, timeless & trendy without suffocating you. We enjoyed a breakfast & dinner package along with the two night stay. The restaurant delivers flawlessly & the food is unbeatable. This was definitely a memorable experience & worth the money. We will return soon.

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Chelbrad, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your most recent stay with us and that Sofitel is the top choice for you when traveling to Chicago. We thank you again for your review, and we look forward... More 

Palmyra, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Was in Chicago for the Big Ten basketball tournament. Sofitel was close to the free shuttle bus to United Center. It was also close to Jake Melnick's, a great Irish sports bar where we spent several evenings post game. The hotel was a great value being so close to Michigan Ave. Rooms were very nice with great bathrooms and our... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Rob S, Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our location and rooms. We... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Elements of luxury and a very friendly and gracious staff. The bathroom in the room was exceptional with both a soaking tub and a separate shower stall - both Hugh quality and finished with some very nice amenities.

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Jay F, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay. Thank you very much for complimenting our staff and our hotel. Our goal is always to exceed our guests' expectations, so we are glad to... More 

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