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Sofitel Chicago Water Tower

4.0 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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Certificate of Excellence 2014
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
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2,560 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sheridan, Michigan
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is the nicest hotel room I have visited. It was a step up from the typical chain four start hotels. My wife and I walked into the trendy lobby with beautiful lighting and candles all over. Check -in was easy and the staff were helpful and friendly. We purchased our room through Priceline (bid) and I figured from your... More

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Cumming, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We loved staying at the Sofitel. The location was perfect. The hotel was beautiful and smelled wonderful! I loved the feather beds. The staff was 5 star. We loved our stay and will use Sofitel in the future.

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UK
Top Contributor
93 reviews 93 reviews
35 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for 2 nights on a business trip and their front desk (Michael in particular) and events staff (Melissa in particular) were immensely helpful both from a personal and business perspective. The hotel is very conveniently located just a few minutes from Michigan Avenue and they had a wonderful free event in the lobby with artists, a champagne... More

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new york
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel was beautiful, smells so good in the lobby. Great bar area open till 2am. Didn't have a chance to eat at the restaurant . The location is perfect!! This is the location you wanna be in. If you wanna shop you have every store walking distance. From Macy's to Hermes you name it!! Rush street is a great street... More

Was this review helpful? Yes 1
Bourbonnais, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just stayed here with a friend and had an absolutely wonderful time. The staff could not have been more accommodating, the room was clean and comfortable and had all the amenities we needed. Had an excellent breakfast in the morning. I don't know what more anyone would want.

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Central Coast, CA
Top Contributor
50 reviews 50 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What can I say? I *LOVED* this hotel. I’m a former Chicagoan, and the Sofitel used to be a favorite hang-out. So I finally got to stay there! Plus it’s near two of my favorite restaurants: Le Colonial and Le Petit Paris. From the minute I stepped in, aided by a lovely doorman (Brian, I think), it’s nothing but elegance,... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (RomyDeeJay), Thank you kindly for the gracious review on TripAdvisor following your recent stay with us. I am so happy to hear you had an enjoyable stay in our `superb' hotel. I am especially pleased to receive such kind comments about our front desk team. I share your compliments with Lihong and Brian. This is very... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Came from Asia and entered the hotel which was surprisingly amazing. Room is great and staff explain up on check in all necessary needs which could use or would need. The bar is small but staff is helpful and friendly. I will be back first week of December.

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Jim S, Thank you for your generous comments on TripAdvisor following your stay at the Sofitel Chicago Water Tower. I am so pleased that your overall guest experience was wonderful. I appreciate your nice words for the check-in and Le Bar teams. Thank you very much for recommending our property. I look forward to welcoming you again in December.... More

Manchester
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Could not fault this hotel. Staff are super, so pleasant and helpful. When you check in receptionist comes from behind the counter to present you with your room keys, so personal. Position is good for everything, Magnificent Mile 100yds away, so is the Hancock Building, to go for a fantastic view on 95th floor for a meal. Very clean with... More

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour YvonneManchester, Thank you very much to you and your friends for choosing the Sofitel Chicago Water Tower for the second time and for taking the time to post this extremely kind review. It is a real pleasure for us to read that you enjoyed your check-in experience, as well as the quality of our breakfast and the service of... More

Freehold, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

Besides being the best Hotel I have stayed at in Downtown Chicago they have the beds. If you need a good nights sleep head over to the Sofitel. Close to all the best restaurants and central enough for any business trips. The only downside is although it is close to the airport I have never been there and had an... More

Review collected in partnership with this hotel

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (jmetechscott), Thank you very much for taking the time to write a review of your stay on TripAdvisor. I am very happy to see that you consider our hotel as the `best in Downtown Chicago', and that you were so impressed and comfortable in our world-renowned Sofitel Mybeds. Thank you as well for pointing out our... More

Freehold, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I were have stayed at the Sofitel in New Yor City on several occasions. It's always been a wonderful experience. This year, we decided to go to Chicago to celebrate our wedding anniversary and wanted to stay at the Sofitel there. I tried to book a reservation a week before arrival, but was told the hotel was... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Stephen M, Thank you very much for taking the time to write a review of your recent stay here at Sofitel Chicago Water Tower. I am very happy to see that you had an enjoyable time here at our magnifique property for such a special occasion. Congratulations again! I am glad you had the opportunity to experience our delightful... More

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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