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Sofitel Chicago Water Tower

#12 of 176 Hotels in Chicago
Certificate of Excellence
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20 East Chestnut St - Downtown, Chicago, IL 60611
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
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2,755 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed today NEW via mobile

location amazing!! Rooms are very comfortable and are a great size. Staff on the reception are going through the motions and are not attentive (they look very bored and grumpy) Overall though really enjoyed our stay.

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Top Contributor
86 reviews 86 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Our first trip to Chicago to see our son. Check in and out a breeze. Everything quality style. Comfy bed with a slight sag. Fantastic view of downtown. Bathroom was the star. Modern marble and spacious. Cafe excellent service with creative flair. Bar with great drinks, but needs bigger TVs. Walked to mag mile and tons of restaurants like Ditkas.... More 

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San Antonio, Texas
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As soon as we arrived, we received excellent service by the hotel staff. Everyone was very helpful. The hotel smells AMAZING when you walk in. We enjoyed using the workout facility on a daily basis throughout our stay and especially appreciated the complimentary fruits that were provided in the workout room. We also enjoyed a few cocktails in the bar... More 

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Plano, Texas, USA
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel itself is beautiful; is in a perfect downtown location; is very clean and modern; and offers wonderful room service options. However, the room was incredibly small. I've had rooms in NYC that were larger than what the rack rooms in this hotel had to offer. The room included a mini-Keurig coffee maker, but due to the lack of... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW

I love this place. Can't say enough great things about this place. The last few times I've gone to Chicago I stayed here. The staff was Awesome! Not only were they extremely helpful but very courteous and just plan friendly. There are great amenities and it's within walking distance of some great places. I just honestly love this hotel lol.... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Lillie H, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your most recent stay with us and that Sofitel is your favorite choice when traveling to Chicago. We thank you again for your review, and we look forward to... More 

Downers Grove, Illinois
1 review
3 of 5 stars Reviewed 6 days ago NEW

While the hotel was nice, the billing was NOT. Multiple billings that were inaccurate. Charged for breakfast and tip, even though breakfast was part of the room package, and as such, we always leave a tip when free in this manner. Charged for a "upgrade", which I did inquire about with their online check-in, but, was never confirmed to be... More 

Review collected in partnership with Sofitel.com

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear PAHaber, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. Please accept our apologies for the any inconvenience you experienced regarding your billing. This is not typical of our standards of service, and I am glad to know that the issue was resolved quickly. We thank you for... More 

Raleigh, North Carolina
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here at the end of February and had a great stay. Facility was very clean and had a great location. Very convenient to restaurants and Michigan avenue as well as the lake front. There was a very friendly staff that was always willing to help and even with the snow, walks were cleaned and safe to get around.... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear BenjyCapps, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay and that you found our hotel to be a great find and thank you for pointing out our fantastic downtown location! We hope that you will present us... More 

des moines iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed at Sofitel for a recent long weekend for the 2nd time and had stayed several times at the Minneapolis location before it was sold. Lobby transports you to Europe with its vibe and fellow guests. Perfect size hotel to feel like a boutique. Location cannot be beat for proximately to Gold Cost dining, shopping and Water Tower. How perfect... More 

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear newyorkeriniowa, Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to hear that you and your family enjoyed your stay with us. Thank you for complimenting our staff and pointing out our excellent location, close to both Michigan Avenue shopping and Gold Coast... More 

Birtley, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel based on price and location, what we found was a 5 star accommodation for the price of 4 star. There is nothing not to like. The staff are all charming, the rooms are as comfortable as you can get and there was never a problem with the WIFI. So if you want somewhere comfortable, well priced... More 

Was this review helpful? Yes 2
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear Mark S, Bonjour! Thank you very much for taking the time to write a review about your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay, and that you found our location to be ideal. Thank you very much for complimenting our staff and our hotel. Our goal is always to... More 

Sunchales, Argentina
Top Contributor
452 reviews 452 reviews
84 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel has everything you expect about a Sofitel. Great service, good meals, nice bar, and the most important, excellent rooms. Comfortable, clean, perfect bed, sheet and pillows. Great dream!! The location, impossible much better. A few steps from Michigan Avenue, "The Magnificent Mile", the most important street in Chicago. If I have to come back to Chicago, I will... More 

Was this review helpful? Yes 1
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Dear RobertoSunchales, Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to hear that you enjoyed our Magnificent Mile location and thank you for complimenting our hotel, rooms and service. We thank you again for your very valuable feedback, and we hope to have the opportunity... More 

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