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Sofitel Chicago Water Tower

4.0 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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#16 of 169 Hotels in Chicago
2,451 Reviews 4.5 of 5 stars
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
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2,451 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
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Lynn Have, FL
Top Contributor
81 reviews 81 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed today NEW

If you need to be near Michigan Avenue for shopping or business (or both) this location is excellent. There are a number of highly rated restaurants in strolling distance. Shopping is convenient. If you are up to using "the L" there is a station close by. (If you are not up for the "L" be assured the Sofitel staff has... More

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Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here for a week, and had a great experience. The location was great and the staff were very helpful. The bed was a bit like lying on a cloud. A wonderful experience. We had an issue with the pillow and a staff member turned up with 4 or 5 for us to choose from. Very attentive. We'd certainly... More

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Windermere, F
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In August, I stayed at the Sofitel twice. Once I was there on business and the other time was for a family gathering. I had been in contact with Sebastian (the GM) to ensure the suite we had booked would meet the needs for the family function. He was very gracious and promptly responded to all emails and questions. Upon... More

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Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Apart from a hiccup with the woman checking me in, the hotel was perfect. Slightly understated, rooms were a good size, and the location was very handy. I was in a high floor with a nice view, however it seems that when construction is completed across the road, many rooms will loose their views.

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Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel has true European style attention to detail. Fabulous location. Staff made extraordinary effort to make us comfortable. Very comfortable rooms. Highest quality bath products. Towels that are soft and absorbent. Free internet access that actual works. No attempt to nickle and dime you to death. This is all at a cost no more than your average downtown Marriott.... More

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Jacksonville, Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A frequent traveler (all over the world) ... have stayed in everything from chain hotels, bed/breakfast, boutique hotels to high-end luxury. VERY PLEASED with Sofitel Chicago Water Tower ... this hotel gets very high marks in my book on every level (room/lobby, beds/linens, restaurant/food, service/ambience) ... no complaints. Great location and I love the French & European ambience. It is... More

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silver spring
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Staying in a fine hotel is indeed one of the nicer things in life so I want to say a big merci beaucoup for an excellent stay. I recently attended a conference at this hotel. Its a beautiful building,rooms were excellent with stunning views.Food was AWESOME(I'm a big foodie) and each member of staff I came into contact with were... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (irishjohn20882), Thank you very much for taking the time to write a review of your recent stay here at Sofitel Chicago Water Tower. I am so pleased by the headline you chose. I am very happy to see that you had such an `excellent' stay here at our magnifique property, and that you were so pleased... More

Perth, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our first time to see Chicago. The Sofitel Water Tower in Chicago blending right in with our trip with the fact that everything was easy with our stay there. One of the better aspects was the service from the Concierge who had a wealth of local knowledge and even though it was always busy for him, he gave... More

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S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (Kazzagirl), Thank you very much for the kind comments you shared on TripAdvisor further to your stay with us in July. Indeed I was delighted to read how much you were pleased with your guest experience and room. It means a lot to us that you mentioned having liked the very helpful service provided by our... More

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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