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Sofitel Chicago Water Tower

4.0 of 5 20 East Chestnut St - Downtown, Chicago, IL 60611
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Certificate of Excellence 2014
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Sofitel Chicago Water Tower
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Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
Sofitel Chicago Water Tower
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2,509 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

Excellent hotel in a great location. Spacious and comfortable room, with high quality amenities. Delicious breakfast with outstanding pastries (best tasted outside Paris), wonderful staff, especially the concierge Peter.

Review collected in partnership with this hotel

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Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Prime location, neat and clean, helpful hotel team, comfortable bed, near by magnificent mile and all shopping destinations and attractions in Chicago. Breakfast menu needs to be improved, limited choices.

Review collected in partnership with this hotel

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Highland Heights, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sofitel Chicago for 5 nights while attending a convention in October 2014. Because I arranged the room through my organization's housing service the room rate was inflated. The hotel itself had pros and cons. On the plus side, the staff is very friendly, helpful, and professional. The hotel is quite clean with a comfortable bed and... More

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Lumberton, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went for a business trip. Had never been to Chicago and wanted to stay downtown. Beautiful hotel, spacious room. Bathroom was gorgeous. Loved the fragrance in the lobby. Good location. Would stay here again.

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed here several times before and we are always treated as if we were residents of a fine condo. Breakfast is always a treat and the croissants and pastries are the best. Everyone from front desk to wait staff are attentive and friendly. Will return to this hotel, NYC and Hanoi.

Review collected in partnership with this hotel

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Ohio
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean..fun Wounderful breakfast We w Enjoy this chain of hotels...always consistent and predictable The Chicago location is well suited for shopping. ..and dining Weather permitting the outside cafe is great for drinks and relaxing. . Enjoy Paris. ...in USA

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Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We spent a long weekend at the hotel and were excited to return as we had a good experience there in the past. The service was less than expected this stay. On Saturday morning 2 servers were taking care of a full dining room, so it was almost impossible to catch our waiter's attention to let him know the coffee... More

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed in a junior suite (room 2607) and it was spectacular- and the service and friendliness of the staff exceeded our expectations and the outstanding room. Sofitel has deliberately hired French ex patriots making the hotel very unique and special - Chicago has many very fine hotels to offer but the Sofitel based on location, amenities and quality must be... More

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Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 6 days ago NEW

I had the privilege of staying at this hotel recently. The staff was very attentive and went out of their way to make me feel comfortable. I was upgraded to a Junior Suite and it was fantastic! Lots of space and a very clean feel. I stayed at the Palmer House the following night. I would pick this hotel over... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour Dear TripAdvisor Contributor (LoveThailand11_12), Thank you for contributing with such a positive review. I am very happy that you appreciated everything about our property from our beautiful Junior Suite to our `awesome' service. We aim for the highest standards of excellence in order to please our guests. I look forward to welcome you again soon in our `Modern' hotel,... More

Ware, United Kingdom
Top Contributor
55 reviews 55 reviews
54 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

During a month long trip we stayed in 16 hotels/motels/apartments and this one was one of the best we stayed in and comes highly recommended We received an email welcome a few days before our arrival which was a nice personal touch We stayed 3 nights from 27 September in a luxury king with a view room. Boy did it... More

Was this review helpful? Yes
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Water Tower, responded to this review

Bonjour PeteD60, Thank you for your wonderful posting on TripAdvisor following your visit in Chicago. I am pleased that our staff made you feel at home. Delighted that the room and bathroom accommodations in the hotel, plus all the amenities, suited you just right. It is a fact that the Sofitel Chicago Water Tower is very conveniently located to a... More

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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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