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Wheeler Mansion

4.0 of 5 2020 South Calumet Ave, Chicago, IL 60616
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Wheeler Mansion
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Wheeler Mansion
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90 reviews from our community

Traveler rating
    49
    14
    1
    7
    19
See reviews for
3
37
4
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
1 review
1 of 5 stars Reviewed 4 days ago NEW

I had a very disappointing experience at the Wheeler Mansion. I called to cancel our hotel rooms within 24 hours of booking and a week before the stay due to a change in travel plans and the manager insisted on charging us in full. The manager said that it is hard to sell their rooms (no wonder with such poor... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014 via mobile

I had my engagement party at the Wheeler Mansion last week and couldn't have asked for a better experience. The staff was attentive,and the setup was absolutely beautiful! A few guests including myself booked rooms for that night, the bedrooms were immaculate. There was a very welcoming feel from the staff...I would definitely go back!

Was this review helpful? Yes 2
Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 2, 2014

Had a chance to enjoy this wonderful little jewel in Chicago's Prairie Avenue Historic District for a reunion and can't say enough good about it. Prices are comparable to similarly appointed luxury chain hotels in the area including the nearby Hyatt McCormick Place. In fact, during a convention, when the Hyatt's rates peak, the Wheeler Mansion's rates are a terrific... More 

Was this review helpful? Yes 1
Shropshire, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 21, 2014

We booked a room with a bath, no bath, we requested no feather bedding due to asthma, feathers in the room, room cold, on 2 of the mornings there was no breakfast with no explanation,I asked if they would kindly get me decaf tea or coffee, I was told to get my own, we asked for a taxi and was... More 

Was this review helpful? Yes 5
Alex S, Owner at Wheeler Mansion, responded to this review

Dear Important Traveler, Thank you for taking the time to provide your impressions. It brings me great sadness that your stay was not to your standards. As the owner I am sorry for not exceeding your expectations. I had the opportunity to be in the office with our assistant manager upon your check in. As you mentioned this is your... More 

Israel
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2014

We had a business meeting arranged at the Mansion. Investigator meeting. Christina the owner worked relentlessly until all was set. It is a unique place and the atmosphere gave the meeting a warm touch. it was a success Not the usual setting! the house authenticity had a remarkable effect. Price was reasonable compared to the other options. we got extra... More 

Was this review helpful? Yes 1
Alex S, Owner at Wheeler Mansion, responded to this review

Thank-you for your kind words regarding our meeting services. Most importantly thank -you for pointing out our hard working customer service driven employees. Christina runs our front office operations. Clients rave about her customer service skills. I am the owner and very fortunate as our employees are a small family of exceptional people. Guests always mistake the employees for owners...which... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 28, 2014

Stayed here for our wedding anniversary. Was looking at the large hotels in the city but came across Wheeler Mansion. So glad we did. Staff was great the building is a landmark and there are more plans for the property. Beats the big hotels cannot match the setting. Great Stay !! Great attention to detail and service!! Dave & Monica

Was this review helpful? Yes 1
Alex S, General Manager at Wheeler Mansion, responded to this review

Were honored that you selected The Wheeler Mansion to celebrate your new life together! We know you have many beautiful hotels to choose from....we thank you for your kind words regarding our hotel and team. Our staff takes great pride in making sure life is in the details! Thank you for recognizing our lives work. We hope to be apart... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed September 12, 2014

Wheeler Mansion - Aug 2014 Fantastic stay! My wife and I chose The Wheeler Mansion for our extended stay in Chicago. My company had a booth at McCormick Place, and later stayed for some leisure time. It was an unforgettable experience for both of us. Staying at a mansion situated on the expensive grounds, done in European garden style made... More 

Was this review helpful? Yes 1
Alex S, General Manager at Wheeler Mansion, responded to this review

On behalf of our staff and myself....thank you for taking the time to write of your convention experience. As a small luxury hotel we feel our best marketing is to exceed each guests experience. We have serviced some of the top corporations in the past 15 years. Our corporate guests chuckle, they do not want to tell their associates in... More 

1 review
5 of 5 stars Reviewed September 6, 2014 via mobile

My mom and I went to Chicago during Labor day weekend and we had a very relaxing experience. All of the staff were sweet and helpful. We did not stay for their breakfast, but it looked gorgeous. These people take pride in their work. The only thing I would say to others looking to stay here is that this is... More 

Was this review helpful? Yes
Alex S, Owner at Wheeler Mansion, responded to this review

Dear Important guest.... many years ago when I developed this business I had several goals in mind. I wanted to have a business where employees are treated like extended family and we all take pride in our work. Sixteen years later and alot of hard work thank you for taking the time to share our vision.... has become a reality.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2014 via mobile

I stayed at the Wheeler on August 29th and 30. From the star of our stay the service was the best I have seen in the hotel industry. I was a flight attendant for Continental airlines and have stayed in all of the chains. My daughters and I arrived during rush hour and I was frazzled to say the least.... More 

Was this review helpful? Yes 2
Alex S, General Manager at Wheeler Mansion, responded to this review

Dear Guest, Oh thank you so much for your kind words about our favorite employee. Our employees are all great friends but Christine is the largest Jewel! Day in and day out customers rave about her genuine kind and compassionate personality that radiates throughout the business. We gave her a special surprise from your gracious email....she said acknowledging her work... More 

Tampa, Florida
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 22, 2014

I walked into Wheeler Mansion unsure what to expect. I left spoiled. Greed brought me here. Marriott had overbooked its Fairfield Inn & Suites property, leaving me without a place at 1 a.m. I was sent here and immediately treated like a close friend. The owner, Barb, was kind and sympathetic, even though, I'll admit, I was a bit of... More 

Was this review helpful? Yes 4
wheeler47, General Manager at Wheeler Mansion, responded to this review

Dear important guest, you could not have had a better Representative to welcome you than our boss and friend to our small family owned business. To do things right and have a beautiful boutique hotel for seasoned travelers is our "claim to fame." It is a lot of work working at The Mansion but our staff actually all like each... More 

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Additional Information about Wheeler Mansion

Address: 2020 South Calumet Ave, Chicago, IL 60616
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Wheeler Mansion 4*
Number of rooms: 11
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Also Known As:
Wheeler Mansion Chicago
Wheeler Mansion Hotel Chicago
Hotel Style:
#26 Spa Hotel in Chicago
#48 Luxury Hotel in Chicago

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