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W Chicago Lakeshore

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644 N Lake Shore Dr, Chicago, IL 60611
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Breakfast for 2 Included
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1 room 1 guest
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W Chicago Lakeshore
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562 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for W Chicago Lakeshore
See the most recent reviews
Buffalo Grove, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My husband made a reservation for our 20th anniversary and they overbooked our room. The staff did not care about us as clients and made no effort to solve their issue. I have been to hundreds hotels and have never seen such attitude. DO NOT STAY AT THAT HOTEL if you are not a white male over 50 with a... More 

Was this review helpful? Yes 2
Toms River, New Jersey
1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel was in a perfect location. We walked to mostly everything and the view was beautiful the rooms were very nice and the maid service was great. We had a very easy check in and the woman who checked us in was great. The concur on 2 occasions were the WORST! First time I went down to ask a... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Stayed here twice last month, both for business. The first time was ok, the second even worse. My room was missing one of the night lamps (I think), because there was a random hole where a night light should have been, the other night lamp didn't work. Very annoying. Also, what happened to the snacks? I arrived late and needed... More 

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UK
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Firstly I would say that this hotel is in a superb location for a vacation to the city. 10 min walk from navy pier. Rooms are exactly as per the website and I would suggest the lake view rooms as they were lovely and get a great view of the fireworks. Negatives were that the pool was ice cold which... More 

Was this review helpful? Yes 2
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay in many SPG hotels since I am platinum and I had not been to this one in a while. It has been totally renovated and it looks great. New lobby is beautiful and huge. Great bar area and restaurant. The rooms are very modern with all the perks you expect. Great technology that makes a 1 night stay... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello Robbie R! Thank you for your loyalty as a Platinum member and for sharing your comments with others! I am thrilled to hear we were able to welcome you back and that you enjoyed your time with us. Hope to welcome you back soon! Kind regards Alejandra Romero More 

Moreno Valley, California
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I am writing this review after having my third and final visit to the W Chicago Lakeshore! I found myself travelling for business quite often to Chicago over the past year and made this hotel my preferred location for a number of reasons. The Pros: 1) If you book a lakeview, I guarantee you that this hotel has the BEST... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello anuday05 Thank you for your loyalty this past year! I am glad to know you enjoyed our time with us and appreciate your valuable feedback. Hope to welcome you back next time you are in Chicago. Kind regards Alejandra Romero More 

Level Contributor
234 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 1 week ago

OK, the hotel was busy from the air show so I guess that's an excuse for being dirty and poor service. The valet was good, the front desk not very friendly. They missed wake up call. The property looks beat up a bit. Room was nice enough but not that big and the view of the city is nothing special.... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello Mobileworldtraveler Thank you for your review. I am sorry to hear you were disappointed with your experience. I welcome the opportunity to connect with you and hopefully make amends. Please contact me direct at your earliest convenience. Kind regards Alejandra Romero More 

Dallas, Texas
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a bad review of the W Chicago Lakeshore. They earned it. The room was below not only 4-Star hotel Standards or W Hotel/Starwood standards, but also the standard for what I would expect in any safe hotel room. Our room was missing a safety latch. I have stayed in plenty of hotels, and this was a first. At... More 

Was this review helpful? Yes 2
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello BigDTexan I was disappointed to learn of your review and welcome the opportunity to connect with you in an effort to make amends. Should you be available to discuss your experience further please contact me direct. Kind regards, Alejandra Romero More 

wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked via Priceline and the hotel only had double bed rooms. However a king bed room could be found with a lake view for an extra $50 per night. Hallways and elevator areas were very dark which made getting around a little confusing. Room a bit small but nicely appointed bathroom very small. Good location and very nice cocktail service... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your review marsli. I appreciate you sharing your experience with others and look forward to your next escape with us! Kind regards Alejandra Romero More 

Redmond, Washington
Level Contributor
116 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a short weekend on our drive across the country. Our room was clean and had a great view out over the lake. We were on a higher floor so did not have street traffic noise to contend with. Great night's sleep on.comfortable beds. Quick walk under lakeshore drive to get to navy pier or waterfront for my morning... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your review P M! I am happy to know you enjoyed your time with us and were able to spend some time by the lake! Hope to welcome you back soon. Alejandra Romero More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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