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W Chicago Lakeshore

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644 N Lake Shore Dr, Chicago, IL 60611
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W Chicago Lakeshore
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505 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenixville, Pennsylvania
Level Contributor
147 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was your standard W Hotel, but always a great experience. Rooms were larger than typical W rooms. Very modern furnishings, very nice linens on the bed. Bathroom was nice size and very bright. LOVE the Bliss toiletries, best marketing partnership ever. Rooftop space Altitude (indoor meeting/event room) was really nice with a beautiful view of the lake, Navy Pier... More 

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Hamilton, Canada
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Found the staff very friendly and helpful and solved a few problems we had when we arrived quickly. The hotel is older (built around 1966) and has been extensively renovated a number of times. Like the location, being on the water front across from Navy Pier and a short walk (about 15 minutes) to the Magnificent Mile and many good... More 

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Chester, United Kingdom
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We'd been recommended the W by American friends and Tripadvior reviews. The location, modern feel and all round quality is outstanding. It is vibrant, the gym is great, the beach and boardwalk just across the (busy) road. The concierge, Quincy, was particularly useful and we needed him! We booked a room with wheelchair access, only to be told that we... More 

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Saratoga, California
2 of 5 stars Reviewed 4 days ago NEW

While I would love to write a great review about another outstanding SPG property, I simply cannot because our group reservation of 30+ was rescinded two days prior to our arrival. After two days of coordinated efforts with the sales department including rooming list submission, payment authorization and return of the contract, we were told that the hotel made a... More 

Was this review helpful? Yes 4
Dubai, United Arab Emirates
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Had a great stay over the weekend, fireworks are not to be missed. Great team at the lobby bar and front office. Alex and Ramon took very good care of us and made us feel special for our honeymoon weekend. Stayed on the 7th floor which is great because Gym is on the same floor plus terrace to see fireworks.

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Omaha, Nebraska
5 of 5 stars Reviewed 5 days ago NEW

We had a great stay at this hotel. We were upgraded to a lake view because we mentioned it was my Husband's birthday. The room was by the elevator and we were asked if that would be a problem. We didn't think so. We were correct, we almost forgot the elevator was there. Awesome view! Which was the best part.... More 

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello Christine P! Thank you for your review! Happy belayed birthday to your husband! I am thrilled to know you had a great experience and look forward to your next time with us! Kind regards Alejandra Romero More 

Philadelphia
Level Contributor
129 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I had an unlucky experience at this hotel but the staff was genuinely apologetic and handled it as best they could. We had to switch rooms 3x - the first because they gave us a room that was already occupied, the second because there was a problem with the shower in our room, and the third because the lock on... More 

Was this review helpful? Yes 1
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello elizabeth7887 I was extremely disappointed to learn of your experience, please accept my apologies. I can assure you this is not the norm and I am glad to know our team responded quickly and professionally. I would like an opportunity to discuss further and hopefully make amends, please contact me direct at Alejandra.romero@whotels.com Kind regards More 

West Bloomfield, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Took a quick weekend trip to Chicago and stayed at the W Lakeshore. From the moment we walked in we were greeted and taken care of by the exceptional staff. We had a cool corner suite with a bedroom, separate seating area, and 1.5 bathrooms. Both bathrooms were extremely spacious. Housekeeping was excellent. I asked for extra towels the first... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your great review Heather A. I am glad you enjoyed your stay in one of our Marvelous Suites! Hope to welcome you back soon Alejandra Romero More 

Iowa
Level Contributor
7 reviews
1 of 5 stars Reviewed 1 week ago

I've read countless reviews and talked to many friends. We checked in around 3pm, did some shopping and came back. We inspected the room and found quite a few things that were not to our liking. First of all, the two gentlemen that helped us at the front desk were not polite. They basically looked down at us, and were... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your detailed feedback. I welcome the opportunity to discuss your experience further and address your concerns. Please contact me direct at your earliest convenience at Alejandra.romero@whotels.com Kind regards Alejandra Romero More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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