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W Chicago Lakeshore

4.0 of 5 644 N Lake Shore Dr, Chicago, IL 60611
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#99 of 169 Hotels in Chicago
93 Reviews 4 of 5 stars
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W Chicago Lakeshore
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W Chicago Lakeshore
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93 reviews from our community

Traveler rating
    34
    34
    12
    7
    6
See reviews for
17
23
1
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed yesterday NEW

The staff at this hotel will strive to make sure your stay exceeded your expectations. My Wife and I had a few issues with our room on our first night because door would not properly close shut, and the overall cleanliness of the room. We brought it to the attention of the staff and they really took care of us.... More

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Boston, Massachusetts
Top Contributor
52 reviews 52 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel that follows the W branding as a slick, modern place to stay. The decor is masculine, even in our room, which was mostly black, white, and grey, and punctuated with a picture of a woman's red lips (it reminded us of the Rocky Horror poster, and we assume the clientele must be mostly businessmen for this to have... More

Was this review helpful? Yes 1
Santa Monica, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the W this past weekend, and couldn't recommend the place more highly. It's in a prime location, beautifully decorated, and the staff is incredible. We got there before the normal check-in time, and were in a rush to get ready for a wedding. Jeremy DaSilva at the desk was incredibly helpful, making conversation with us as he... More

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I don't know what the business plan is behind this hotel, especially if you look at the price per room per night. When I arrived on Sunday there was nobody at the reception desk. The (lady) concierge pulled faces at me when I turned my back after asking the question (observed by my wife). The luggage should have been brought... More

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California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

From the moment you check in you realize something's a bit off. If you're an SPG Gold member, you'll be disappointed to see that there's no separate check-in line for Gold members. There is a sign that would seem to indicate a special line, but the check-in line is one long queue, with the front desk staff handling it all... More

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Phoenix, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I loved staying at the W Lakeshore this past weekend! The is right on beautiful lake Michigan, with unbelievable views and walking distance from the beach, pier, Michigan Ave and Many Museum. The lobby is modern. Ramon, the concierge was really fantastic and friendly. He loves what he does and loves his city so get his input.... More

Was this review helpful? Yes
Durham, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I recently stayed at the W Lakeshore for a week for a mix of business and pleasure. We are SPG members and try to stay in a Westin or a W whenever we can and we know that at times the service or standard of the property can vary. I'm pleased to say that this particular property... More

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 3 days ago NEW

I had a very negative experience from check-in to check-out. I have stayed here before but under different management. My car service arranged by the hotel was not on time and the concierge was slow to assist. I my reservation was duplicated and my credit card overcharged. The manager refused to take my calls and I had to file a... More

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for taking the time to share your feedback. I appreciate you taking the time to speak with me yesterday regarding your experience. Hope we are able to restore your faith in us and welcome you back. Kind regards, Alejandra R More

Cape Cod, MA
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hi. First and foremost, the W name aside, you can have a pretty dinky hotel somewhere, anywhere, and if the staff is superior, going above and beyond expectations, then the stay over powers the hotel, like a good bar; the bartender makes the bar, not so much the bar. I was working with the One Direction show and came in... More

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello! Thank you for your very detailed and honest feedback! I loved hearing about your experience and will make sure to share your comments with the team; I believe it might have been Alzbeta who helped you with your check in so will make sure to recognize her for her efforts. I am thrilled to hear you enjoyed our decor,... More

BRIGHTON
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

First class service and extremely nice amenities located right in DT. Close to Navy Pier and Miracle Mile. Friendly staff and helpful in all aspects. Clean comfortable rooms in a shaded setting in the halls Love the shower!

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your review! I am glad you enjoyed our hotel and that our team was friendly and helpful! Hope to see you back soon! Alejandra R More

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Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago Lakeshore 4*
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago

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