Well, I tried it once. I gave them a second chance. Regretted it ever since. Can't check into this hotel at check in time. Don't get me started on how rudely we were treated one night when we were blamed for the party next door. Both times we waited WELL past check in time for our room. Unconscionable. More

i booked a room for my daughter, who is 20 and goes to the Univ of Chicago, prepaid the room and contacted the hotel in advance to make sure she was taken care of. After flying across the country, she arrived and was told by the front desk that she couldn't stay at the hotel since she wasn't 21. After... More

It's is breath taking!!! I cam some it up real easy. Downtown Chicago looking over Lake Michigan , The rooms are awesome service is excellent !!! I got think it can get any better!! More

w lakeshore is in an excellent location...a little off the beaten path. the restaurant is very good, with excellent service. the rooms are pretty basic, but we only used the rooms for sleeping as we were exploring the city at all other times. the pool is really great as it looks out over lsd to the lake and navy pier.... More

The service at this hotel is impeccable. The room attendants are responsive and friendly. The ambiance is the best in the industry. However, the rooms and bathrooms are terrible. I stayed at the W Lakeshore in 2011. In the obligatory "how was your stay" survey I mentioned that the hotel rooms and bathrooms needed updating. The manager followed up via... More

Take a quality hotel and spice it up with fun - cooler decor and quirky things like a telescope at the elevator landing and all of a sudden you are well rested and pleasantly surprised. Gym is adequate/good. Restaurant was very good food ( a bit pricey). More

We stayed at the W Lakeshore in Chicago May 4-8 and had a great experience! David Brownrigg was an excellent "insider" and helped us change our room to one that better suited our needs even though the hotel was almost at capacity. He was incredibly helpful, pleasant and he took our drink order while we were waiting to check in... More

Unlike most of my trips, this was a short vacation- 5 nights using points at the W Lakeshore. When my wife if with me, the priorities shift from functional room and good gym to the bed, the towels, the location and the "vibe." Despite the whole town being booked and busy from a large convention, this W passed the Wife... More

Really cute hotel with great staff and customer service! Love the location, could see Lake Michigan from my room. Also, had great drinks at the hotel bar. Rooms were very cute with a modern and trendy look. More