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All 169 Chicago hotels

W Chicago Lakeshore

4.0 of 5 Hotel   |   644 N Lake Shore Dr, Chicago, IL 60611 (Gold Coast)
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Ranked #113 of 169 hotels in Chicago
A recent review
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  • Reviews (46)
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46 people have reviewed this hotel

Traveler rating
    12
    19
    6
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    3
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
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English first
Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I have had the chance to stay at the W Chicago Lakeshore multiple times over the past few years. It is in a great location of the city and has a stunning view of Lake Michigan. Waking up to the lake each morning is a treat. Enjoying a lake view from cardio equipment in the gym - awesome. I have... More

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Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This was a business trip and I could have stayed at the Fairmont for the same hotel rate. I chose the W due to the Starwood program and specifically the cobranded program with Delta. The front desk was chaotic with three people who did not know what they were doing. The person who checked me in knew nothing about the... More

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for taking the time to share your feedback. I am disappointed to learn of your experience and would like to have an opportunity to connect with you and make amends. Please contact me direct at alejandra.romero@whotels.com Alejandra R More

Windsor, ON
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel and location! The staff and Ramon the concierge were very helpful! Rooms were nice, clean, and modern! The living room in the lobby was great, with excellent views! The only drawbacks were that you had to pay for wifi in your room and pay to use the business Center.

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your review! I am glad ot hear you enjoyed your overall experience and that Ramon was great help! We will make sure to recognize his efforts! Hope you were able to enjoy our complimentary WiFi in the Living Room! See you next time! Alejandra R More

London, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the W Hotel about a year ago after our wedding. Last night we revisited the W for our anniversary. The hotel atmosphere has a fun/modern vibe that has been enhanced by its furniture and lighting throughout the building. Upon arriving, a staff member noticed that we had been waiting behind a previous costumer (less... More

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W Chicago L, Manager at W Chicago Lakeshore, responded to this review

Hi there, What amazingly kind words! We're so happy to hear that Daniel and the rest of our staff made your return anniversary stay fabulous. Can't wait to see you again soon. Sincerely, W Hotels of Chicago Reviews Management More

1 review
2 of 5 stars Reviewed 4 days ago NEW

The bedroom sheets were unclean when we arrived; The switch from a regular room to a "water view" was quite pricey, when in reality it wasn't a "water view" that caught your eye as you opened the curtains-, it was the myriad of spiders decorating the windows all over; The room had a restroom door that slides, but doesn't lock;... More

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W Chicago L, Manager at W Chicago Lakeshore, responded to this review

Hi Karen, We apologize for all of the troubles you experienced throughout your stay with us. We certainly care about all of our guests so we are disappointed to hear your stay was not up to par. We hope that your next trip to Chicago brings you back to W Lakeshore so that we can wow you a second time... More

Troy, Michigan
Top Contributor
102 reviews 102 reviews
31 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I've stayed at this property many times over the past 10 years, and had started to get disappointed over the past year as it declined in service and needed updates. I recently stayed overnight and was happy to see the renovations are completed and the lobby looks much more modern, as did the suite I stayed in. I didn't get... More

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W Chicago L, Manager at W Chicago Lakeshore, responded to this review

Hi Scott, We're happy to hear you have been a loyal guest and approve of our recent restyle! Your feedback means so much to us, so we will ensure that our staff is practiced and prepared at the Welcome Desk. We hope to see you again soon. Sincerely, W Hotels of Chicago Reviews Management More

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Staff was genuinely nice. This is a busy hotel so all of the reviews out thete that refer to having to wait, that comes with the territory. As far as the "club, have to be 22" i am 40, was here with my 3 kids, we enjoyed the pool and went to the beach across the street. We then... More

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for sharing your experience! I am happy to know you and your family enjoyed a great time with us! Looking forward to welcoming you back! More

Venece, Italy
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Nice and well located. I liked very much the room. The lobby's bathrooms could be cleaner. The gays at the entrance do a very good job. I asked for a thood brush but the concierge never sent it. In general I liked. The decoration and the location are great!

Was this review helpful? Yes
W Chicago L, Manager at W Chicago Lakeshore, responded to this review

Hi there, Thanks for the kind words! Sorry about the appearance of the bathrooms in the Living Room, that is certainly not our standard. And we apologize you did not receive your tooth brush! Please let us know when you book with us again so that we can ensure your stay is flawless. Sincerely, W Hotels of Chicago Reviews Managment More

Chicago, Illinois
1 review
1 of 5 stars Reviewed 5 days ago NEW

This was one of the most unpleasant hotel stays I have ever experienced. There was a horrible line at check-in the required a 20 minute wait just to be speak to someone at the front desk. When we were helped there was no explanation of wait or apologies. The hallways were dark and difficult to walk in due to "trendy"... More

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W Chicago L, Manager at W Chicago Lakeshore, responded to this review

Hi Mrs. D, So sorry to hear of your wait time for check-in. We certainly should've apologized for that inconvenience. We're also sorry to hear that our new look wasn't for you. We hope that you might give us another chance to wow you a second time around! Sincerely, W Hotels of Chicago Reviews Management More

london
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We only had one night at this hotel which has recently been refurbished. The rooms are very trendy although we had a terrible view from our window. Complimentary Coffee is served from 6am in the reception area. The hotel does overlook the lake, shame we only had one night.

Was this review helpful? Yes
W Chicago L, Manager at W Chicago Lakeshore, responded to this review

Hi there, We're happy to hear you like our trendy look. So sorry about the view. Please let us know when you book again so that we can ensure you get a room with a lake view! Sincerely, W Hotels of Chicago Reviews Management More

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Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago Lakeshore 4*
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#28 Spa Hotel in Chicago #49 Luxury Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
W Chicago - Lakeshore, the only hotel overlooking Lake Michigan is a short walk from Navy Pier. Onsite we have flexible event space, perfect for both business meetings and lavish weddings. ... more   less 
Number of rooms
520

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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