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W Chicago Lakeshore

4.0 of 5 644 N Lake Shore Dr, Chicago, IL 60611
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W Chicago Lakeshore
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W Chicago Lakeshore
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

I've stayed here many times (sometimes multiple times within the same month) for work and love it each time. The staff is friendly, the rooms are a great size and the view of the lake is amazing. I travel a lot to Chicago for work and this hotel is always my first choice - I've stayed in other hotels in... More 

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had a wonderful experience at the W Lakeshore. The room and facilities were all top notch. The staff however, went above and beyond during my stay. 5 minutes before leaving for the airport, the zipper on my suitcase broke. The W concierge ran to my aid and not only helped me brainstorm ways to fix it, but also tried... More 

Was this review helpful? Yes 1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Laney P for your survey and commenting on our amazing Concierge who was able to help you! Our team is Whatever/Whenever and are here to make sure your next visit is as good as the last! Thank you and hope to see you again soon! Warm regards, Pete Demay General Manager More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Unbelievable!! Best hotel in Chicago!! Friendly staff, SPECTACULAR Views and QUIET!!!! Love the room decor!! Feels like a cruise ship! Pool needs work but it was warm and wonderful!! Blissage massage coming up!!

Was this review helpful? Yes 1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you sagesavor for your incredible review! We think you are spectacular too and appreciate you visiting with us! Please see us again soon! Pete Demay General Manager More 

Long Island, New York
Contributor
17 reviews 17 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this property three times in the past three months. It is right on the lake, and is good value for the money. This past time, as a Starwood Platinum member, I was offered an upgrade to my room. Room was a little more spacious (W rooms are always a little smaller than other Starwood properties) but... More 

Was this review helpful? Yes 1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Pgosule for taking a moment to fill out a survey as we are so glad you think we are a Great place to stay and do appreciate that Barbara was able to help and have our Engineering team take care of the concern. We appreciate your visit and look forward to seeing you again soon! Warm regards, Pete... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been going to the Lakeshore W for years now with my oldest daughter and now go with both of my children. I can only compare the service to Disney, for as soon as we arrive they make us feel very special. The same doorman Darnel has been there for years and welcomes us with a warm hug and... More 

Was this review helpful? Yes 1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you OstFamily for your amazing review! I love the title WOW as our goal is to WOW all our guests who come to the hotel and I was so pleased to read your comments about Donnell and Daniel as they are two excellent Talent Members that we are proud of. Please visit us again soon! Warm regards, Pete Demay... More 

Westchester County, NY
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Typical W hotel with added benefit of truly amazing views of lake michigan and the ferris wheel at navy pier. Easy access to millennium park and other Chicago attractions. The service here is great. We have stayed here twice and always been impressed with everyone form the front desk staff to the bartenders. Rooms are comfortable. No complaints.

Was this review helpful? Yes 1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you mssmdny for taking a moment to fill out a survey as we agree with you that the W Lakeshore is a gem with a terrific location and amazing view! Thank you for visiting and please come again soon! Warm regards, Pete Demay General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Great location - Navy Pier across the street - and fun vibe. Food and drinks are good, staff is very friendly. I stay at the W Lakeshore a lot and look forward to it every time. I highly recommend booking here!

Was this review helpful? Yes 1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Crainier for your amazing review and appreciate your loyalty! We agree with you the location and vibe in our Living room is unmatched in Chicago and are so glad you enjoyed your visit! Please visit us again soon Warm regards, Pete Demay General Manager More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed many times at the W Lakeshore for work, and I find it to be a great value and a serene hotel. With recent renovations, the lobby and restaurant in the lobby is a great place to meet folks - or get work done especially early morning over a great breakfast. A great spot if you are looking... More 

Was this review helpful? Yes
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you John T for being an SPG Lifetime Platinum member and am so happy that Arlene and Sonia took great care of you when you visited with us! We appreciate your loyalty and look forward to having you back again soon! Warm regards, Pete Demay General Manager More 

Lakewood, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

great customer service the treat elite travelers righ!!! (everyone else as well!!)the manger Jeremy and the young lady(cant remember her name) at the welcome desk were amazing. They went above and beyond to accommodate our dietary needs, and as spg platinum upgraded us to a beautiful sweet with a lake view. great hotel would stay again anytime i am in... More 

Was this review helpful? Yes
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you jbkr101 for your amazing review and most importantly for recognizing Jeremy and our Talent Members for providing great service! We have a beautiful hotel but what matters most is that we take care of our guests and provide service that makes you feel special and welcome each time you stay with us! Thank you! Pete Demay General Manager More 

Cozumel, Quintana Roo, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

hotel looks great!! for sure its a hot trending place!! like most of the W hotels... I ve seen many reviews and most of the bad reviews are just guests wanting to stay because of the price... please avoid that... go to another sleepy place that are in the área they affect the rank of this excellent hotel, the hotel... More 

Was this review helpful? Yes 2
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Ray A for your excellent review of the W Lakeshore and for recognizing that we want to create an experience for our guests. One where they feel recognized and special and look forward to returning. We appreciate you visiting with us and hope to have you back again soon! Warm regards, Pete Demay General Manager More 

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Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago Lakeshore 4*
Number of rooms: 520
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#74 Business Hotel in Chicago
#75 Family Hotel in Chicago
#78 Romantic Hotel in Chicago

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