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W Chicago Lakeshore

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644 N Lake Shore Dr, Chicago, IL 60611
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W Chicago Lakeshore
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W Chicago Lakeshore
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384 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, IL
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights to celebrate a friend's birthday and while this hotel had a cool ambience and was very hip, I would probably not stay here again. While everything looks cool from afar, I found the hotel itself to be a bit shoddy. Our rooms were nicely decorated but mine had huge dents on the walls and... More 

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Contributor
20 reviews 20 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very hip, very cool! This isn't a hotel for fuddy-duddys... From voyeuristic bathrooms to a swanky bar that greets you a few steps from when you walk in, this Chicago hotel is for those looking for a big city night full of memories. The staff is extremely friendly, first off. As for the bar staff it feels like has been... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

It's a nice hotel. Fancy and classy. Clean and the staff were helpful. Close to the Navy Pier and The Magnificent Mile. Enjoyed our stay. Will stay again when visiting Chicago. Recommended hotel for couples. ;)

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your comments WandaD! Good to know you had a great time while with us! Hope to welcome you back soon. Kind regards Alejandra Romero More 

NYC
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hotel really did amazing job making me feel special. My fiancee had booked the trip for my birthday. When we checked in the clerk was quick to say 'happy birthday', had a card that had been signed by the hotel staff with a voucher for the restaurant (unfortunately we weren't able to use it as we already had dinner plans,... More 

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello Me5375, I am thrilled to learn that you enjoyed your experience with us. Thank you for allowing us to help you celebrate your birthday! I hope to welcome you back next year! Alejandra Romero More 

Bayonne, New Jersey
Top Contributor
238 reviews 238 reviews
137 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed 1 week ago

I was really hoping more from this property. I usually don't go with the W brand but I had been to the hotel many times before and think it's in a great location. The front desk staff were not very helpful and didn't know how to welcome Platinum level guest. Our room preferences were not initially met. We had in... More 

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for taking the time to share your feedback. Please accept my apologies for your experience; I can assure you that this is not up to our expectations and far from the norm. We value your loyalty and have taking this seriously. Please contact me direct should you want to discuss further, I would like an opportunity to make... More 

Walnut Creek, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the W Lakeshore in Chicago this past weekend for 4 nights for a wedding, and had an amazing experience. This trendy hotel has been one of my favorites around the world for its ambiance, bliss spa and excellent guest services. I forgot my Coach purse in the lobby lounge overnight and was worried I would not have... More 

Was this review helpful? Yes 1
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello Mini K. Thank you for sharing your experience with others. I was glad to hear you enjoyed your overall experience with us and was especially glad to know that Nick was able to assist you retrieve your bag. I appreciate you taking the time to recognize him and we will make sure to do the same. Have a great... More 

South Carolina
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, I was satisfied with my 4 night stay. Service was very good, and my room was very quiet and comfortable. I experienced one major issue during my stay, but was pleased with the contact and follow-up I received afterwards. The view and location are very nice and I would stay here again.

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello LakeWylie. Thank you for sharing your experience with other. I was sorry to hear you were inconvenienced but happy to know everything was resolved to your expectations. I am glad to know you enjoyed your overall experience with us and hope to welcome you back soon. Kind regards, Alejandra Romero More 

Munich, Germany
Top Contributor
122 reviews 122 reviews
42 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 3 nights. It's a pretty good hotel. Modern and clean - typical W style. Love the music that plays everywhere. Gives it a very vibrant, young and fresh character. Interior design is modern and very creative. The bar is excellent - highlight is the food menu - I recommend the pasta with meatballs or the burger.... More 

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WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for sharing your experience with others. I am glad to know you enjoyed your time with us, our views and our food! Altitude does have great views of the city and Lake Michigan! Hope to welcome you back soon! Alejandra Romero Director of Operations More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel reminded me how important service can be to your overall hotel experience. I was in Chicago for 2 nights for a hectic work trip, and needed the hotel to be a quiet, comfortable space to rest at night. As you know, the W Hotel can be a little bit more social, and this particular weekend was no exception... More 

Was this review helpful? Yes 1
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Thank you for your comments. I was sorry to hear you were disturbed during your stay but I was glad to know Jeremy and Nicholas addressed this right away. Please know that we have measures to control noise and measure decibel levels. Once again, please accept my apologies for the disturbance. Thank you for taking the time to recognize Nick;... More 

London
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We reserved a WOW suite as we had many friends and family in the city for our son's wedding. We wanted a well located, clean, modern hotel with a suite that would accommodate our guests as a meeting place for drinks and conversation. The W did not disappoint! The suite was beautiful, extra wine and drink glasses were immediately brought... More 

Was this review helpful? Yes
WChicagoLakeshore, Manager at W Chicago Lakeshore, responded to this review

Hello suzi52! Congratulations on your son's wedding! I am thrilled to know you enjoyed your time with us! The views sure are wonderful! Hope to welcome you back soon. Alejandra Romero Director of Operations More 

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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.

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