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The Peninsula Chicago

5.0 of 5 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
The Peninsula Chicago
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The Peninsula Chicago
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870 reviews from our community

Traveler rating
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    10
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Peninsula Chicago
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London, United Kingdom
Top Contributor
576 reviews 576 reviews
51 hotel reviews
215 helpful votes 215 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Peninsula is really smart. A top end hotel with the best service and quality that you can buy (and you do really pay for it here!). However, if you have the money you get a fantastic hotel in a great location and exemplary service. Apart from the cost I can't think of any negative issues...

Was this review helpful? Yes 1
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Neil R., Thank you for choosing The Peninsula Chicago for your recent stay. We are delighted to know you found the location convenient, and you were pleased with our service and hospitality. We would be honored to have you stay with us once again when your travels bring you to Chicago. Warm regards, Richard Sorensen Hotel Manager More

Milwaukee, Wisconsin
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The most luxurious hotel in the best location in Chicago. We had a fabulous room facing Michigan Ave with views of the Water Tower. We had no issue with noise from the street, interior hallway, or from other rooms. We were completely amazed that our room was so quiet we thought we were in a sound proof booth. It was... More

Was this review helpful? Yes 1
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear buckybadger_10, Thank you for choosing The Peninsula as your place to stay when visiting Chicago. Your kind note on your room, its décor, comforts and amenities are appreciated. We are flattered by your mention of The Peninsula being “the most luxurious hotel in the best location in Chicago.” We appreciate your gracious recommendation and consider it the highest of... More

vancouver, canada
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel for 3 days. The staff everywhere were very friendly and always smiled and said hello and ask how we were doing. The lobby area included a restaurant, all very grand....ballroom like. There was also a bar off to one side which was very cosy. Very up-to-date, clean and spacious, including the rooms themselves. The cleaning staff... More

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear nkrannitz, Thank you for choosing The Peninsula Chicago and for posting your nice comments. We are pleased by your kind remarks on the staff and the detailed attention you received. Your mention about The Lobby and The Bar are truly appreciated. Thank you for your wonderful review. We look forward to the privilege of welcoming you back to The... More

South Bend, Indiana
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We are native Chicagoans who recently relocated and had reserved a suite at the hotel this past weekend. We have always stayed here even as locals and have gone between The Peninsula and The Four Seasons. We were traveling with our family and nine lb. non shedding hypo -allergenic 5 year old dog. We booked online and have always stayed... More

Was this review helpful? Yes 1
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear slynn D., Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at The Peninsula Chicago. We are disappointed to learn of your unsatisfactory check-in experience with your pet and especially the rudeness you encountered. Rudeness of any manner is absolutely not tolerated. Your comments are beneficial to our team to strive... More

Contributor
19 reviews 19 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A posh environment with excellent customer service. And just steps from famed Michigan Avenue. The rooms are uniquely laid out to provide the ultimate in privacy from the common hallways (almost an entire room in between the entrance and your bed). Technology everywhere including full business services, a bathtub tv, and for some reason 3 telephones in the bathroom alone.... More

Was this review helpful? Yes 3
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Todd T, Thank you for choosing The Peninsula for your stay in Chicago and for posting your kind remarks on the luxury, location, customer service, as well as the comfort and modern amenities of your room. We are sorry to hear that the occasional ambulance noise deterred you from a good night sleep. Your comments are very important to... More

New York, NY
Top Contributor
50 reviews 50 reviews
50 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a couple nights and could not have anything better to say. The property is immaculate, the rooms are extremely comfortable, and the service was great. The location is perfect if you need to be in the North Loop. I needed to get something mailed via FedEx/UPS with a prepaid label and the hotel was very helpful with... More

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Wdave37, Thank you for choosing The Peninsula Chicago and for taking the time to share your experiences online. I am happy to hear that our staff accommodated your request for a late check-out and assisted you in shipping your package. Your comments on the cleanliness of our property and the comfort of your room are greatly appreciated. Thank you... More

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I cannot believe that this hotel is rated #5 in Chicago as this is the #1 best place to stay, which is saying a lot because we have so many fantastic hotels in Chicago.The Peninsula is really special with world-class service, food and ambiance. Stay here if you ever get the chance.

Was this review helpful? Yes 2
Washington DC, District of Columbia
Top Contributor
88 reviews 88 reviews
81 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at other Peninsula hotels, outside the United States, so perhaps my expectations were unrealistic during my recent stay at The Peninsula in Chicago. While this particular hotel is better than many U.S. hotels -- say Ritz-Carlton, Intercontinental, J.W. Marriott -- it falls short of the exceptionally high standards of flagship Peninsula hotels in Asia. This is mostly,... More

Was this review helpful? Yes 3
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear planetraincar, Thank you for visiting The Peninsula Chicago and for sharing your recent experience. We are disappointed to read that we did not meet the high standards you have come to expect from our Asian properties. We aim to provide the best service, and we are sorry we did not live up to this standard. I want to assure... More

Louisville, KY
Top Contributor
51 reviews 51 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here previously and found the staff to be cool and detached. Perhaps because of the economy, we found them to be exceptionally pleasant and kind on this trip. We requested early check-in (and the room was ready). We requested a view of the lake (and got it!). We were celebrating an anniversary and received a bottle of... More

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear WinchesterTrust, Thank you for choosing The Peninsula Chicago to celebrate your Anniversary and again, Happy Anniversary! We are always glad to hear from returning guests, and we truly enjoy being a part of your special occasion. We are delighted that our staff accommodated your early check-in request and that you enjoyed the bottle of champagne. Thank you for your... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

We had a great experience at The Peninsula Chicgo. Room service was amazing and the work out room is state of the art with a great view. Great neighborhood for shopping and eating....walk to the lake and art museums.

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Suzanne S, Thank you for sharing your experience at The Peninsula Chicago. We are glad that you found our location convenient to Chicago’s popular attractions, eateries and shopping. We are elated that you enjoyed your visit, Room Service and the Fitness Center. Thank you for visiting The Peninsula Chicago. We look forward to welcoming back again soon! Warm regards,... More

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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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