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The Peninsula Chicago

5.0 of 5 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
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Certificate of Excellence 2014
The Peninsula Chicago
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The Peninsula Chicago
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894 reviews from our community

Traveler rating
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    96
    39
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    10
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Salt Lake City, Utah
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Because of my job I'm afforded the benefit of staying at some remarkable hotels around the world. I had high expectations going in just because it's a Peninsula. But they surpassed them. The service was remarkable. The little things their staff does to make your stay that much more enjoyable was wonderful. We had breakfast one day in their dining... More 

Was this review helpful? Yes
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Nothing really to fault but a huge let down vs the other hotels in HK or Beverly Hills. Service was good but not exceptional hotel location would be the biggest positive as your right in the middle of the shopping district.

Was this review helpful? Yes 2
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Portypl, Thank you for visiting The Peninsula Chicago and for posting your review. We are delighted to hear from valued guests and appreciate your continued loyalty! We are glad that you enjoyed our location, but we are sorry that you were disappointed by our service. It is concerning to read this and I would be grateful for the opportunity... More 

Top Contributor
77 reviews 77 reviews
51 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Admittedly I am a huge fan of this hotel collection. Have stayed at the Chicago location at least a dozen times but this was not a great visit. It seemed incredibly busy and I would guess the hotel staff was very stretched. We checked in late to our suite and requested a roll away bed. Not once but three times.... More 

Was this review helpful? Yes 2
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear BTrun78, Thank you for visiting The Peninsula Chicago and for taking the time to post your review. We are delighted to hear from returned guests and we truly value your loyalty. I am concerned to read the level of service you experienced during your visit with us and I would like to offer my most sincere apologies for the... More 

St. Petersburg, Florida
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

My son and I wanted to take a quick jaunt and of course take our dogs!!! The hotel was spectacular in every way! From the doorman to the room service everyone could not have been more personable yet warm and professional. The bar is so cozy and warm that I'd like to go back when it's really snowy so I... More 

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Granger, Indiana
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband had a business meeting in Chicago, so unfortunately we were only able to spend one night at The Peninsula Chicago. I loved this hotel! Everyone was so kind and helpful. We stayed on the 18th floor and had a great view of the city. We have stayed at other hotels in the city but this is definitely one... More 

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Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear PlN13, Thank you for choosing The Peninsula Chicago as your place to stay when traveling on business. I am delighted to read that you enjoyed your visit, your room and our service. Thank you for your gracious comments, and we look forward to welcoming you back again soon when your travels bring you back to Chicago. Warm regards, Maria... More 

Downers Grove, Illinouis
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent two nights here to celebrate our 50TH anniversary. Everyone we had contact with wished us a happy 50th and was much more than gracious. At check in we were handles by the best Reception person I have ever encountered, named Joy. How appropriate. She was magnificent in not only checking us ion, but escorting us to our room(which had... More 

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear jtc1043, Thank you for choosing The Peninsula Chicago in celebration of your 50th anniversary and congratulations! We are honored to be part of your special occasion and we thank you for your wonderful comments. I am delighted that you enjoyed your visit, your room and our service. I am especially pleased to read how “magnificent” Joy is and I... More 

Chicago
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Peninsula Chicago on a weekend trip to the city. This was our first visit to this hotel, and any Peninsula property. We have however, stayed at other luxury hotels in the downtown Chicago area over the years. Overall, we had a great stay. The location is great (right off Michigan Avenue) and the service was... More 

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear bigsur221, Thank you for choosing to spend your weekend trip to the city at The Peninsula Chicago. We are delighted to read that you and your family enjoyed your first visit with us and that you found your room comfortable and spacious. In addition, we are elated that you and your family enjoyed all of the courtesies that were... More 

Dartmouth, Canada
Top Contributor
74 reviews 74 reviews
21 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of staying at the Peninsula during the RSNA 2014 conference in Chicago, and what a treat! The holiday season is a breathtaking time to visit Chicago and the Peninsula shines -decked in all the holiday trimmings. The location is perfect - with the main entrance steps from Michigan Ave, shopping and dining is easy an convenient.... More 

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Hong Kong
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I always enjoy staying at The Peninsula, this is no exception. I had a wonderful stay, from the doorman to the room ambience, everything was just perfect. They pay attention to detail. It is also great location fir shopping.

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear PrettyTrish, Thank you for choosing The Peninsula Chicago and for sharing your recent experience with us. We are truly delighted to hear from returned guests and we appreciate your loyalty. We are glad to read that on your returned visit you found everything “perfect” from your room, to our service and location. Again, thank you for your continued patronage.... More 

Paris, France
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment I was greeted by the doorman as I exited, we were treated with attentive respect. Check in was a breeze, our room, while lacking much of a view (I didn't really expect one) made up for it ten fold in terms of amenities. They have an interesting electronic control in the room to control T.V., climatization, radio... More 

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear AreKayPee, Thank you for choosing The Peninsula as your place to stay when visiting Chicago. We are glad to read that you found your room comfortable and spacious, and the amenities to your liking. Also, we greatly appreciate your comments about our staff and how attentive they were. It is wonderful to hear that you would return and we... More 

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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula
Hotel Style:
#1 Business Hotel in Chicago
#3 Spa Hotel in Chicago
#4 Romantic Hotel in Chicago
#4 Family Hotel in Chicago
#5 Luxury Hotel in Chicago

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