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All 168 Chicago hotels

The Peninsula Chicago

5.0 of 5 Hotel   |   108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611 (Near North Side)
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93%
Ranked #5 of 168 hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
andmoz London, United Kingdom
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781 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

So many people had told me this was simply the best city hotel in the US which I took with a pinch of salt of course. I have stayed at their NY and Hong Kong hotels and loved them so wondered how different this one could be. However, it really is off the grid. Beautiful property with lovely modern well... More

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Top Contributor
72 reviews 72 reviews
46 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

You know what you get. Top notch service, attention to detail, and a superb location. Frequent visitor and it is extremely consistent at great service. Forget your charger for a device...they have a charging station for you. Need room service...extremely efficient. Food is very good as well. All in all they operate at a very high level and that 's... More

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Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

One of the most amazing hotels I have ever been in. The location was excellent, the service was remarkable, the atmosphere was luxurious. I cannot say enough about this wonderful hotel. If anyone visits Chicago and wants to be treated to luxury you must visit this hotel. I have never seen housekeeping to being more efficient. They were unbelievable.

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Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We visited Chicago for 5 days in July and it was a really great place in every respect. We booked visits and shows through the concierge all of which were excellent - go on the untouchables tour and don't miss the Field museum and the art institute! The food in the Peninsula was terrific, especially recommend the Shanghai terrace. The... More

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Middleburg, Virginia
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love the Peninsula in Chicago because I was first exposed to the flagship hotel in Hong Kong in 1997, and could not believe there is one in Chicago. Throughout the past decade, I have frequented the hotel for various activities, and although I do notice a trend towards less attentive service, in general it is a great place for... More

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Dom V, Thank you for choosing The Peninsula Chicago and sharing your comments on TripAdvisor. I am very flattered by your kind comments about our hotel, especially Shanghai Terrace. I am sorry to hear you find our service lacking. We aim to offer exceptional service and we are sorry we have not lived up to this standard. I hope... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

When making our reservation, the agent insisted on putting us down for early check-in. We ended up arriving 2 hours before check-in, and were told room was almost ready, and they would call us. I called back 2 1/2 hrs later, and after check-in time, and room still not ready. We went to hotel, and girl working at desk was... More

Was this review helpful? Yes 2
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Kate4455, Thank you for choosing The Peninsula Chicago and sharing your review. We apologize for not being able to accommodate your early check-in. We do our utmost to have a room ready, even if you check-in before our published check-in time, but on this day we obviously failed to do so. We are sorry to hear that during your... More

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I really wanted to give this hotel and excellent, however, I felt as though my room fell just a bit short in a few areas. The room in general felt a bit old and the bed had a distinct creaking which was a bit annoying. Overall the service was very good and the staff throughout the hotel was professional and... More

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Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear IV12121, Thank you for choosing The Peninsula Chicago and sharing your feedback. I am glad you enjoyed your recent stay with us, but regret to hear you found our wait staff service at the restaurant inattentive and you had issues with your bed and the temperature in your room. I hope to hear more about your experience and that... More

Pittsburgh, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had stayed at the Peninsula at least three times with just my fiancé and was thrilled with the location, the service, the most comfortable bed, luxurious shower, etc. What really, really sold me on this property was.... My fiancé and I decided to have my kids (ages 13, 10 & *8) meet his kids (ages 10 & 8) and... More

Was this review helpful? Yes 1
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear PhgAnnieGreenEyes, Thank you for choosing The Peninsula Chicago and sharing your kind comments. I am delighted to hear you and your family enjoyed your recent stay with us, our service, amenities and the snacks for the kids. We appreciate your gracious comments and look forward to welcoming you back again soon! Warm regards, Richard Sorensen Hotel Manager More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Having never stayed at a Peninsula before, I was unsure what to really expect. I can easily say I was very impressed overall. The room was very spacious and ultra-modern with a great view. The only point of contention was our waiter for breakfast seemed a bit lackadaisical, and we had to wait a while to flag him down to... More

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United Kingdom
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again The Peninsula Hotel group didn't disappoint.......the service was perfect, and the room fabulous! Breakfast was delicious, and the eating area was beautiful. Décor throughout the hotel was amazing...very luxurious. The bar was lovely too.

Was this review helpful? Yes
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear CWIN, Thank you for visiting The Peninsula Chicago and taking the time to share your review. I am pleased you enjoyed your recent visit, our service, your room, and our food, specifically breakfast. I am also flattered by your comment about The Bar. It truly is a lovely place. We hope we have the privilege of welcoming you back... More

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Additional Information about The Peninsula Chicago

Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Chicago #3 Romantic Hotel in Chicago #3 Spa Hotel in Chicago #3 Family Hotel in Chicago #4 Luxury Hotel in Chicago
Hotel Class
Official Description (provided by the hotel)
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
Number of rooms
339

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1 month ago

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