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Fairfield Inn & Suites Chicago Downtown

2.5 of 5
216 East Ontario Street, Chicago, IL 60611
Hotel amenities
Fairfield Inn & Suites Chicago Downtown
Ranked #25 of 167 hotels in Chicago
4.5 of 5 stars 344 Reviews
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344 reviews from our community

Traveler rating
    168
    144
    19
    9
    4
See reviews for
Families
96
 
Couples
80
 
Solo
25
 
Business
76
 
What travelers say
  • Michigan avenue(12)
  • Great location(10)
  • Navy pier(9)
  • Friendly and helpful(9)
  • Very nice(6)
Date Rating
North Canton, Ohio
Senior Contributor
48 reviews 48 reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 5, 2012

It's hard to find a hotel room in the city of Chicago for less than $100, let alone a GOOD hotel room. This hotel was very modern, with a super friendly staff that was very accommodating. We actually screwed up our reservation, thinking that we had reserved a suite when we hadn't. The hotel was able to offer us a... More

Was this review helpful? Yes
See 4 more reviews by BTCompKSU for Chicago
Jennifer Kerr, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
February 11, 2012

WOW!! Thank you for a very honest and detailed review. This will surly help other travelers make a decision when considering our property. I so glad to see you appreciated our "original" design and modern lobby and room accommodations. We are "One of a kind". Reading your comments concerning our "friendly" service truly is great to see as we are... More

Batesville, Arkansas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 4, 2012

We stayed here in August 2011. The positives about this hotel is that it is within walking distance 2-4 blocks to some really great restaurants and a cab ride to Navy Pier. The room was very nice with internet service, extra towels and fluffy pillows. The negatives about this hotel is the first room they gave us only had one... More

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See 3 more reviews by Mindy0210 for Chicago
Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
May 21, 2012

Thank you for your review. I am glad the front desk was able to accommodate you and your family to a room with two beds. When you stayed with us, I am assuming you visited during the Lollapalooza Music Festival in Chicago. Although August is a great time to visit the city, our rates do fluctuate depending upon events in... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 2, 2012
1
person found this review helpful

This place delivers on many aspects but of course that depends on your expectations. If you're looking for affordability, comfort and location, this place scores on all three. This was a quick business trip and I needed a place that's affordable and comfortable and this place served that purpose! Monica at front desk was professional and helpful. She called my... More

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See 2 more reviews by uscballer9 for Chicago
Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
May 21, 2012

Thank you for your excellent review. It was so informative for future travelers. Please keep us in mind for any future stays in Chicago. We look forward to taking care of you again. More

Laguna Niguel, California
1 review
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 1, 2012

They advsed us on restaurants, sightseeing, always good, and offered their assistance in any way wewanted. Would defintely stay again. More

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Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
February 2, 2012

Thank you so much! We really appreciate all your kind words. Customer Service is such an important factor in any visit and I'm so glad we delivered a quality product . Both carlos and Jennifer will be pleased to know you had a great time! Thanks again for your response More

Euless, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2012
1
person found this review helpful

Stayed here for a convention at McCormick Place. Not too far away and it is definitely not your average Fairfield. Almost "A-Lofty" if you will. More

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See 2 more reviews by Armando72 for Chicago
Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
February 1, 2012

We are so grateful for your kind review of our property. Being conviently located near to McCormick Place makes traveling back and forth to the conventions a non stressful experience for our guests! We do pride ourselves as a "Stand alone" Fairfield as we are in the heart of Downtown Chicago! Thank you for letting all future visitors aware of... More

Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

Got a great deal including valet parking and breakfast for 4. Was expecting coffee and donuts, but the selection was amazing (fruit, cereal, oatmeal, waffles, sweetrolls, bagels, eggs) Staff was very friendly and let us keep our bags there for the day so we could explore Chicago. More

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Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
February 1, 2012

Im so glad you enjoyed one of our "packaged" deals as being a "VALUE" to our guests is foremost in our minds! It is our goal to provide a memorable visit to our lovely city, and your review sounds as if we accomplished this. Thank you for sharing your experience with us all all who read this! More

chicago
Top Contributor
85 reviews 85 reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 30, 2012
1
person found this review helpful

We stayed here for the weekend it was so nice. I cannot believe for $89 a night how clean and nice the room was. This place was quiet and the location cannot be beat. We did a AAA rate on the king suite. The only con I have is I wish it had a door between the living area and... More

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Stefanie Killey, Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
May 21, 2012

Thank you for your positive review. I understand the towel quality did not meet your expectations but feel free to contact the front desk/housekeeping in the future and we can bring you additional towels per your request. We will do whatever it takes to make your stay comfortable. More

Lombard, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2012
1
person found this review helpful

I stayed here 3 nights so I could be close to the hospital and was very pleased. It was convenient, comfortable, and fairly priced. My room was modern and extremely clean. I would definitely recommend it for business or pleasure. More

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Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
February 1, 2012

We appreciate your favorable review and hope your time spent @ Northwerstern hospital went well. We are very conviently located to Northwestern and value our relationship with them. I'm glad to see you felt comfortable and safe staying with us as we are conviently located to the train as well as main other downtown locations! Thank you for your kind... More

Nashville, Tennessee, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2012

This hotel was awesome! The location was very convenient for me, as I was there for an interview at Northwestern. It's like a 1 min walk to the hospital. Also a very convenient 5 min walk to the Grand Red station, which is like 1 stop away from Jackson for transferring to/from the Blue Line. Staff was very helpful; they... More

Was this review helpful? Yes
Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
February 1, 2012

Thank you so much for your favorable review. We hope your interview @ Northwestern hospital went well so we can see you again! I'm so glad we were able to provide you with a lap top charger as we try to anticipate guests needs and be prepared for them. Our staff appreciates that you noticed our clean rooms and amble... More

1 review
5 of 5 stars Reviewed January 18, 2012

I wanted to find a good value in a hotel since I was staying in Chicago for 4 nights on a pleasure trip. Fairfield Inn was bright and welcoming! The room was airy with high ceilings and comfortable beds outfitted with plenty of pillows! Breakfast options were extensive. When I returned each evening the room was in perfect order. I... More

Was this review helpful? Yes
Jennifer Kerr, Front Office Manager at Fairfield Inn & Suites Chicago Downtown, responded to this review
January 20, 2012

Thank you for your kind response! Our staff really prides themselves on providing excellent customer service. Our housekeeping staff has been with us quite awhile and they will love to know you notice all their efforts in our rooms! Please keep us in mind when traveling in the Chicago area! We always have a warm welcome and friendly service @... More

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Additional Information about Fairfield Inn & Suites Chicago Downtown

  • Fairfield Inn Chicago
  • Fairfield Chicago
  • Chicago Fairfield Inn
  • Chicago Fairfield
Address: 216 East Ontario Street, Chicago, IL 60611
Price Range: $$

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