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All 171 Chicago hotels

Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

2.5 of 5 Hotel   |   216 East Ontario Street, Chicago, IL 60611 (Gold Coast)
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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
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Ranked #41 of 171 Hotels in Chicago
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jason H St. Johns, Florida
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873 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel has a great location, but that is the only great thing about it. The hotel staff did not go out if their way to help you, if they even acknowledge you at all. When going up the desk to ask a question or get service we were treated as thou we were troubling them into having to do... More

Was this review helpful? Yes
St. Johns, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The conference hotel was full, due to booking late, but this hotel was nearby and the rate was very good. The front desk staff was friendly and efficient. The room was very comfortable and clean, although a bit small. Easy walk to Michigan Avenue.

Was this review helpful? Yes
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Jason H, Thank you for your stay and review. We are happy to hear that you found our staff to be both welcoming and attentive to your needs. It's also great that you felt comfortable in our rooms and enjoyed our location. We hope to see you again! More

Asheville, North Carolina
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is located in a convenient location for shopping, restaurants, and walking around. I have to admit I made a mistake when I made my reservation, and booked the wrong day. My heart was pounding when the front desk assistant manager Toy fixed my huge mistake. She was very professional in handling the situation. I can't wait to come... More

Was this review helpful? Yes
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Kerri M, Thank you for your stay and review. We are happy to hear that you were pleased with our location and nearby attractions. It's also great that our staff members were able to accommodate you, and we will be sure to pass your compliment over to Toy in particular. We are looking forward to your next trip! More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

While this hotel seemed to be a great location and price for a weekend trip to Chicago, I was highly disappointed by their customer service. Air traffic control tower in Chicago caught on fire leaving anyone flying into Chicago stranded and unable to arrive in Chicago. Flights could not be rearranged after cancelled, therefore the hotel needed to be cancelled.... More

Was this review helpful? Yes 2
FairfieldChicagoMGT, General Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Jenee J, I read your comments and quite honestly I would like to apologize. We were fully aware of the issues that were taking place at the airports and the numerous flights that were cancelled. I spoke to quite a few guests over this time period and was more than happy to cancel their reservations without penalty. I really... More

Omaha, Nebraska
Contributor
20 reviews 20 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed in many, many hotels, and I don't think I've ever experienced the level of customer service that we experienced at this hotel. They take it to a completely different level. Everything else was great, but doesn't come close to the customer service.

Was this review helpful? Yes
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear sarahleeb2, Thank you for your kind words. We are thrilled to hear our customer service surpassed your expectations and were able to provide you with a pleasant stay. We hope to see you again! More

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is block or two from the Magnificent Mile and centrally located downtown area. Good service. Clean, room service did a little too much by handling and rearranging our toiletries and stuff. Complimentary breakfast. Basically, your run of the mill Chicago hotel. It was all good. No problems.

Was this review helpful? Yes
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Joseph R, Thank you for your stay and positive review. It's great you were able to explore our prime location and were pleased with our clean rooms, complimentary breakfast and service. We hope to see you again soon! More

Brookfield, Illinois
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am in charge of arranging group lodging for meetings or customer events at my company.We alway have a great stay at this Fairfield. I also have stayed her for a fun weekend in the city. From the group registration process, to checking in the front desk, to the valets. Everyone always seems dedicated to providing excellent and effcient customer... More

Was this review helpful? Yes 1
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear TeeKay1972, We appreciate your loyalty and feedback. We are happy that you have found our staff members to be both helpful and welcoming and our location to be convenient and lively. We are looking forward to your next visit! More

Draper, Utah
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have been to Chicago several times in the past couple of years, including three times this year. I stayed here on business in September 2014. Location - this is the only reason I am giving this hotel two stars and not one. It is located in a great area of downtown Chicago. It is one block from Michigan Ave.... More

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Stefanie R, Director of Sales at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Mr. Geertsen, Thank you for taking the time to share your opinions about the Fairfield Inn & Suites Chicago Downtown. It sounds like you are a travel veteran and visit Chicago frequently. Yes, there are many hotel options to choose from in Chicago, and choosing a hotel that suits your needs can be difficult. You are right; you can’t... More

Hollywood, Florida
Top Contributor
97 reviews 97 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for two nights on points. This place is close to many of the tourist attractions in downtown Chicago. The service staff was excellent. There are plenty of great restaurants in the neighborhood but watch out for the ones that are catered to the Northwestern University students. While here, I fulfilled my childhood dream of attending a Chicago... More

Was this review helpful? Yes 1
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Alex080856, Thank you for your stay and review. We are glad to hear that you enjoyed our location and were pleased with our helpful and friendly staff. We hope to see you again! More

Concord, Massachusetts
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I generally stay at the higher end hotels in the Marriott chain, so my expectations may have been too high, but I was disappointed with this hotel. Although slightly lower in price than other area hotels, the price differential did not account for the poor quality of this hotel. I have not stayed at other Fairfield hotels, but have stayed... More

Was this review helpful? Yes
Stefanie R, Director of Sales at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Matt, Thank you for your valued opinions and comments about the Fairfield Inn & Suites Chicago Downtown/Magnificent Mile. I have shared your comments about the maintenance of the fitness center with the director of engineering. We are currently waiting for the parts to fix the monitors. As another option, we do partner with a local gym and personal trainers... More

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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
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Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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