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All 169 Chicago hotels

Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

2.5 of 5 Hotel   |   216 East Ontario Street, Chicago, IL 60611 (Gold Coast)
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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
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Ranked #41 of 169 Hotels in Chicago
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
sarahleeb2 Omaha, Nebraska
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867 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Savannah, Georgia
1 review
1 of 5 stars Reviewed 4 days ago NEW

This past weekend (September 26-27th) I booked a trip to Chicago and made a reservation to stay at this hotel. However, my plans to go to Chicago were completely ruined when a fire was started at the Aurora air traffic control office. The fire prevented any flights to and from O'Hare and Midway airports therefore making it impossible for me... More

Was this review helpful? Yes
FairfieldChicagoMGT, General Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Alexandra H, Thank you for your response. I am very sorry to hear you had issues due to flight cancelations. I truly wish I would have had the opportunity to speak with you at the time. I am aware that there were many flights cancelled at both Chicago airports which were out of your control. Please feel free to... More

1 review
1 of 5 stars Reviewed 4 days ago NEW

While this hotel seemed to be a great location and price for a weekend trip to Chicago, I was highly disappointed by their customer service. Air traffic control tower in Chicago caught on fire leaving anyone flying into Chicago stranded and unable to arrive in Chicago. Flights could not be rearranged after cancelled, therefore the hotel needed to be cancelled.... More

Was this review helpful? Yes
FairfieldChicagoMGT, General Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Jenee J, I read your comments and quite honestly I would like to apologize. We were fully aware of the issues that were taking place at the airports and the numerous flights that were cancelled. I spoke to quite a few guests over this time period and was more than happy to cancel their reservations without penalty. I really... More

Omaha, Nebraska
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I've stayed in many, many hotels, and I don't think I've ever experienced the level of customer service that we experienced at this hotel. They take it to a completely different level. Everything else was great, but doesn't come close to the customer service.

Was this review helpful? Yes
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear sarahleeb2, Thank you for your kind words. We are thrilled to hear our customer service surpassed your expectations and were able to provide you with a pleasant stay. We hope to see you again! More

Saint Louis, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is block or two from the Magnificent Mile and centrally located downtown area. Good service. Clean, room service did a little too much by handling and rearranging our toiletries and stuff. Complimentary breakfast. Basically, your run of the mill Chicago hotel. It was all good. No problems.

Was this review helpful? Yes
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Joseph R, Thank you for your stay and positive review. It's great you were able to explore our prime location and were pleased with our clean rooms, complimentary breakfast and service. We hope to see you again soon! More

Brookfield, Illinois
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I am in charge of arranging group lodging for meetings or customer events at my company.We alway have a great stay at this Fairfield. I also have stayed her for a fun weekend in the city. From the group registration process, to checking in the front desk, to the valets. Everyone always seems dedicated to providing excellent and effcient customer... More

Was this review helpful? Yes 1
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear TeeKay1972, We appreciate your loyalty and feedback. We are happy that you have found our staff members to be both helpful and welcoming and our location to be convenient and lively. We are looking forward to your next visit! More

Draper, Utah
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been to Chicago several times in the past couple of years, including three times this year. I stayed here on business in September 2014. Location - this is the only reason I am giving this hotel two stars and not one. It is located in a great area of downtown Chicago. It is one block from Michigan Ave.... More

Was this review helpful? Yes
Stefanie R, Director of Sales at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Mr. Geertsen, Thank you for taking the time to share your opinions about the Fairfield Inn & Suites Chicago Downtown. It sounds like you are a travel veteran and visit Chicago frequently. Yes, there are many hotel options to choose from in Chicago, and choosing a hotel that suits your needs can be difficult. You are right; you can’t... More

Hollywood, Florida
Top Contributor
89 reviews 89 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for two nights on points. This place is close to many of the tourist attractions in downtown Chicago. The service staff was excellent. There are plenty of great restaurants in the neighborhood but watch out for the ones that are catered to the Northwestern University students. While here, I fulfilled my childhood dream of attending a Chicago... More

Was this review helpful? Yes 1
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Alex080856, Thank you for your stay and review. We are glad to hear that you enjoyed our location and were pleased with our helpful and friendly staff. We hope to see you again! More

Concord, Massachusetts
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I generally stay at the higher end hotels in the Marriott chain, so my expectations may have been too high, but I was disappointed with this hotel. Although slightly lower in price than other area hotels, the price differential did not account for the poor quality of this hotel. I have not stayed at other Fairfield hotels, but have stayed... More

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Stefanie R, Director of Sales at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Matt, Thank you for your valued opinions and comments about the Fairfield Inn & Suites Chicago Downtown/Magnificent Mile. I have shared your comments about the maintenance of the fitness center with the director of engineering. We are currently waiting for the parts to fix the monitors. As another option, we do partner with a local gym and personal trainers... More

Raleigh, North Carolina, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has the location going for it - two blocks from Michigan and similar for the waterfront. All the shopping and dining you could want is within 20 minutes of walking including all the Mag Mile shopping re: Nike, Burberry, et al. Restaurants located everywhere that you want - from low scale across the street (Chipolte, Epic Burger, Pei... More

Was this review helpful? Yes
Stefanie R, Director of Sales at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Scott E, Thank you for taking the time to share your comments. We appreciate your praise pertaining to our location and safety. Yes, select service properties offer many inclusive amenities with a budget friendly price. Many new properties are now built with a market, which is an excellent amenity if the hotel doesn’t have an onsite restaurant. Currently, we... More

Sweden
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good! Room spacious and clean, though not newly refurbished. Excellent and friendly staff. Location perfect for Chicago sightseeing, one block from Michigan Ave and close to Navy Pier and river excursions. Nice breakfast buffet included in rate. Highly recommended.

Was this review helpful? Yes 1
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this review

Dear Tourist097, Thank you for your stay and review. We are happy to hear that you found our rooms to be both clean and spacious and our location to be exciting and convenient. It's also great you had time to enjoy our breakfast. We hope to see you again! More

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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 East Ontario Street, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
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Also Known As:
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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