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Embassy Suites by Hilton Chicago Downtown Lakefront

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511 North Columbus Drive, Chicago, IL 60611
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Renovation Completed!
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1 room 1 guest
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Embassy Suites by Hilton Chicago Downtown Lakefront
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1,934 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (392)
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    (1934)
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    (479)
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Jamestown, North Dakota
1 review
4 of 5 stars Reviewed yesterday NEW

Good location, within walking distance to many downtown spots. Good family hotel, but get to breakfast early. It is a bit tricky to find if you are new to Chicago because it doesn't have a defined canopy entrance like most hotels, but easy once you get to know the area.

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Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

I enjoyed the hot free-to-cook breakfast included with your stay and the rooms set up- it has it's own separate living room area and bedroom, mini fridge and microwave - feels like home. I wish that the hotel would have a bigger pool or more kid friendly pool area. I have a 3 yr old that loves the pool but... More 

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Gurnee, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff was very friendly, great customer service and rooms were very nice and clean. Offers a very good complementary Breakfast. The location of the hotel was get for walking to all the tourist attractions.

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Charlotte, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This Embassy is a short walk from everything, seemingly. It's directly across the street from a whole food so grocery items are a non issue for extended stays. I had I minor issue with my bed linens when I checked in. The complaint was handled professionally and swiftly. Be sure to have a jacket with you when attending the mgr's... More 

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Columbia City, Indiana
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the Embassy with a coworker because we were attending the Ace Hardware Convention. Everyone was so helpful from helping us to get to the parking area to checking in. And later we asked for directions several times to different places we wanted to walk to for dinner in the evenings. The hotel was very clean I enjoyed... More 

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Ann Arbor, Michigan
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Checked in with Dinah and she was wonderful! I arrived early and she didn't want me waiting so she put me on the 15th floor. She was very nice. I hope management will let her know of this review. The staff here go above and beyond. When I first got to my room the toilet seemed to be stopped up... More 

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Tinley Park, Illinois
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We treated our adult children and their families to a weekend in Chicago. While the adults were sailing on Lake Michigan with Offshore Adventures, we enjoyed the time with our grandchildren at Navy Pier. Embassy Suites was an easy walk for an afternoon of fun. After an early dinner, we relaxed with cocktails for the adults and soft drinks for... More 

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jefferson city, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Location is THE only thing going for this property if you are a business traveler. The front desk staff is condescending and displays no sense of urgency during any interaction...God forbid you need anything significant in a timely manner. The front desk staff struggle with basic functions. Check-in is tedious. Getting a receipt is a mixed bag...usually have to call... More 

Review collected in partnership with Embassy Suites Hotels

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GnrlMgr511, General Manager at Embassy Suites by Hilton Chicago Downtown Lakefront, responded to this review

Thank you very much for taking the time to complete a review in regards to your most recent stay with us. It is through thoughtful feedback through guests such as yourself that we will continue to improve our service. I would like to apologize for the fact that the front desk experience was not satisfactory. It is our goal to... More 

Minnetonka, Minnesota, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel is fine overall as Embassy Suites go. The room was clean, had the basic things that we needed, and we loved the 2 rooms since we could put the kids to bed and stay up as adults a bit later. However, if you are factoring a free breakfast into your budget equation, pull it right off of your... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
GnrlMgr511, General Manager at Embassy Suites by Hilton Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us in regards to your most recent stay. We understand that there are many options when selecting a hotel in downtown Chicago and we are very appreciative that you chose to stay with us. It is our goal to ensure that all of our guests have a... More 

Valencia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very well located, half way between the Magnificent Mile and the Navy Pier. It offers complimentary services which make your stay very pleasant. Even at peak hours, waits can be avoided at breakfast by not asking for a personalised omelette. The buffet breakfast offered has anything you may wish to eat.

Review collected in partnership with Embassy Suites Hotels

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Hotel Review Summarization

What travelers say

  • Navy pier(51)
  • Free breakfast(15)
  • Great location(14)
  • Very nice(12)
  • Long lines(8)
  • Michigan avenue(8)
  • Magnificent mile(5)
  • Happy Hour(4)
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Hotel & grounds (16)
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Pool/beach area (6)
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Other (30)
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Staying in Streeterville

Neighborhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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