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Embassy Suites Hotel Chicago Downtown Lakefront

3.5 of 5 511 North Columbus Drive, Chicago, IL 60611
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Embassy Suites Hotel Chicago Downtown Lakefront
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Embassy Suites Hotel Chicago Downtown Lakefront
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1,595 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jefferson City, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We recently spent two nights at this Embassy Suites. The 14th floor was the highest floor still open as remodeling was occurring above these floors. To enhance the view for our youngster, we had requested a high floor, so this was a welcomed floor to occupy. There were two downsides; first, my wife stepped into a puddle of water in... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Overall our experience and as good. Food was a 3 on a scale of 1-5, not a huge deal breaker, location was great. We were within walking distance to Navy Pier, State St shopping, and Millennium Park. We would stay again just for the location. We didn't use a cab once. We also chose to self parked in the garage... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

We were on our what back from a road trip and we thought we would stop in Chicago for a night out. When we got to the hotel it was great, the rooms were clean, the employees were nice and the atmosphere was good. Food was also good, from the free social hour to the amazing breakfast. But the best... More 

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to write a review in regards to your most recent visit with us. It pleases to hear that you experienced the best customer service that you have ever had at a hotel. We are also thrilled to hear that Amanda took it upon herself to assist you with suggestions. We look forward... More 

Ottumwa, United States
1 review
5 of 5 stars Reviewed 1 week ago

We studied our options. Location, comfort and amenities, this place met or exceeded our expectations. The breakfast was wonderful. The staff patient and helpful. Enjoyed our stay. I would stay here again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. We are thrilled to hear that we were everything that you were looking for. We look forward to hosting you upon your next visit to downtown Chicago! Sincerely, Courtney Davis More 

Crown Point, Indiana
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

On Jan 21st we went to Second City and we decided to stay in town. The Embassy Suites had reasonable prices, great location, and the staff was very supportive. We were pleased to see a breakfast included that served made to order breakfast dishes and fresh fruit and other healthy options. The only problem was the parking garage ,not owned... More 

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Dear Jerry46307, Thank you for taking the time to complete a review in regards to your most recent stay with us. I would like to start by apologizing for the fact that you were not happy with your experience with the River East parking garage. We will share with them the information that you have provided us. We are thrilled... More 

Contributor
15 reviews 15 reviews
3 of 5 stars Reviewed 1 week ago

The service and hospitality was good, but there were a few items that left me feeling disappointed. Upon completion of my arrival and checkin, the staff notified me that the water was shut off until 5pm due to hotel maintenance. This left me without the ability to shower after a long day of traveling before my first business meeting. The... More 

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Dear Matt B, Thank you very much for taking the time to provide us with feedback regarding your most recent stay with us. It is very disappointing to learn that you were not satisfied with the condition of your suite. It is our goal to have every guest depart with a wonderful memory of our service and our product. As... More 

Lansing, United States
1 review
5 of 5 stars Reviewed 1 week ago

complimentary drinks and breakfast excellent rooms clean and fresh nice view strongly recommendation for any occasion the chef. i was in pres rely professional and clean the quality of the food was excellent

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to write a review in regards to your most recent stay with us. We are thrilled to hear that you enjoyed your time with us. We are honored to have your recommendation. We look forward to hosting you upon your next visit to downtown Chicago. Sincerely, Courtney Davis More 

Champaign-Urbana, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently I stayed at the Embassy Suites with friends to celebrate a milestone birthday. It really met our needs for a number of reasons. The rooms were spacious and comfortable, which provided my friends and I the perfect environment to relax, unwind, and catch up. The hotel itself is centrally located and we were able to walk to many of... More 

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time us. We are thrilled to hear that you found our location to be great and our service to be excellent. It makes us even happier to hear that Hannah went above and beyond to help you celebrate your birthday. We look forward to hosting many milestones for you and loved ones to... More 

Antioch, Illinois, United States
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful stay at the hotel, free breakfast, the rooms where clean, beds where comfortable, rooms where clean, staff was helpful and great. They had the top 3 floors closed for construction and you didn't even notice during our stay.

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a survey in regards to your most recent stay with us. We are ecstatic to hear that you enjoyed your stay with us and we are honored to have your recommendation. We look forward to hosting your next visit to the downtown Chicago area! Sincerely, Courtney Davis More 

ANTIOCH
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to stay at the Embassy while attending the Cubs Convention, hosted nearby at the Sheraton. Although the hotel was in the process of being renovated, we had no complaints. Everything was clean, breakfast was good and the made-to-order option was much appreciated. The room was quiet, and we had a great view to the south looking towards the... More 

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to write a review in regards to your most recent stay with us. We are thrilled to hear that you found our breakfast and location to be to your liking. We are in the process of making major updates to all aspects of our hotel and the TV functionality is certainly something... More 

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Hotel Summarization (Beta)

What travelers say

  • Navy pier(59)
  • Great location(20)
  • Free breakfast(19)
  • Very nice(17)
  • Long lines(15)
  • Michigan avenue(11)
  • Magnificent mile(7)
  • Grocery store(5)
  • Happy Hour(5)
  • Evening reception(3)

Additional Information about Embassy Suites Hotel Chicago Downtown Lakefront

Address: 511 North Columbus Drive, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Chicago Downtown Lakefront 3.5*
Number of rooms: 455
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites
Hotel Style:
#54 Business Hotel in Chicago
#63 Romantic Hotel in Chicago
#63 Family Hotel in Chicago

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