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Embassy Suites Hotel Chicago Downtown Lakefront

3.5 of 5 511 North Columbus Drive, Chicago, IL 60611
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Embassy Suites Hotel Chicago Downtown Lakefront
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Embassy Suites Hotel Chicago Downtown Lakefront
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1,619 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm City, Florida
Top Contributor
82 reviews 82 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars NEW

It is the perfect location for the city. We stayed in a corner room which was great. I understand that they are doing a needed remodel. The concierge was wonderful at recommending a segway tour of the city. The managers reception and breakfast were great and catered to gluten free. We ordered in a wonderful pizza after reception hours.

Was this review helpful? Yes
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us. We are delighted to hear our concierge was able to recommend the very popular Segway tour. We look forward to serving you again the next time your travels bring you to the Chicago area. Sincerely, Thomas Root More 

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Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This Embassy Suites is going through a massive remodeling project. Had the opportunity to stay in a newly remodeled room and it was gorgeous. So clean and up-to-date! Had an issue because we booked a premium suite, but that option should not have been available due to the remodeling of the hotel, but the hotel staff tried to accommodate and... More 

Was this review helpful? Yes 1
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us. Our breakfast staff are thrilled to hear the positive feedback! We are honored to have your recommendation and look forward to serving you again. Sincerely, Thomas Root More 

Ann Arbor, Michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is the only place I stay when I'm in Chicago. I visit every year and this was my 4th year I believe. I will start with the positives. The hotel was nice and clean. The front desk staff are very helpful and courteous. I love when visit and see that familiar faces. I'm always greeted with a warm... More 

Was this review helpful? Yes 1
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. It is through thoughtful feedback from guest such as yourself that we can continue to improve the service that we provide. I would love the opportunity to Make It Right for you. If you would be so kind to... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

If u are just staying downtown then this is the place for cost/location....but can't swim (TOO COLD... BE BETTER OFF SWIMMING IN THE LAKE) also there was a huge fight with gentlemen I assume worked for the building as nothing was done after there brawl... Overall I would say if u have a family and are looking to stay downtown... More 

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Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a survey in regards to your most recent visit with us. I would like to address the concerns that you had in regards to your stay with us. First off I apologize for the fact that the pool temperature was not to your liking, we do all that we can... More 

Argyle
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel is an awesome, friendly and clean hotel. All the employees are very nice and helpful. The breakfast is so AWESOME and they have a 2 hour window for all u can drink alcohol and appetizer. The rooms are very nice and roomy. The towels to dry off after showering are like beach towels. The lil shampoo, lotion and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. We are thrilled to hear that you found us to be an "AWESOME Place to stay". We look forward to hosting many more visits of your to downtown Chicago! Sincerely, Courtney Davis More 

Las Cruces, New Mexico
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Two blocks from the Mag Mile and quick access to the Loop. Great amenities for the business traveler - made to order breakfast included in the stay, manager's reception, pool/fitness center. Spacious and quiet suites. Will return.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a survey in regards to your most recent visit with us. We are thrilled to learn that you found our amenities to be great. We look forward to hosting you upon your return visit to downtown Chicago. Sincerely, Courtney Davis More 

Coralville, Iowa, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Although they are in the final stages of renovation, my room was extremely quiet (as quiet as it can get in downtown Chicago) and the staff was very friendly and helpful. Will stay again my next visit

Was this review helpful? Yes 1
Thomas R, Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. Our staff look forward to these positive remarks and we can't wait to serve you again the next time your travels bring you to Chicago. Sincerely, Thomas Root More 

Ann Arbor, Michigan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a 3 night getaway in Chicago with 9 and 11 year old grandkids. Other reviews put us off a bit but the price, location, and amenities were so good we decided to risk it. We are so glad! The room was not remodeled yet but very clean, spacious and attractive. There was no construction noise. We were so... More 

Was this review helpful? Yes 1
Thomas R, Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us. We will be sure to share your story with our doormen and breakfast staff. Thank you again and we look forward to serving you in the future. Sincerely, Thomas Root More 

Lombard, IL
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is currently under construction, which is a good thing because the rooms need some updating.. Luckily, I wasn't disturbed by any of the noise from the renovations. I rented a corner suite, which was nice, but not as great as I thought it would be. There bed was comfortable, the rain shower was great, the partial views of... More 

Was this review helpful? Yes
Thomas R, Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. Our location is indeed a great asset to our property and we are delighted to hear you enjoyed the lovely view along with the spacious corner room. Come back and join us after the renovation when we roll out... More 

Wisconsin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I brought our 2 young children (ages 5 and 3) to Chicago for the weekend. We arrived at the hotel very early (about 6 hours before check-in). We thought we would just check to see if our room was ready. While our room wasn't ready, the gentleman taking care of us quickly had our bags taken for... More 

Was this review helpful? Yes 1
Thomas R, Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your story with us. We are thrilled to hear that your family enjoyed their time and we love forward to serving you again. Sincerely, Thomas Root More 

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Hotel Summarization (Beta)

What travelers say

  • Navy pier(59)
  • Free breakfast(19)
  • Great location(18)
  • Very nice(16)
  • Long lines(13)
  • Michigan avenue(11)
  • Magnificent mile(7)
  • Happy Hour(5)
  • Grocery store(4)
  • Valet parking(3)

Additional Information about Embassy Suites Hotel Chicago Downtown Lakefront

Address: 511 North Columbus Drive, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Chicago Downtown Lakefront 3.5*
Number of rooms: 455
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites
Hotel Style:
#52 Business Hotel in Chicago
#64 Family Hotel in Chicago
#66 Romantic Hotel in Chicago

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