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Embassy Suites Hotel Chicago Downtown Lakefront

3.5 of 5 511 North Columbus Drive, Chicago, IL 60611
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Embassy Suites Hotel Chicago Downtown Lakefront
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Embassy Suites Hotel Chicago Downtown Lakefront
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1,623 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
1 review
5 of 5 stars NEW

Very close, one block away, to Michigan Avenue and to the Gleacher Center. Members make you feel wellcome and they all are so nice. The rooms are outstanding and the furniture so well maintained. Bathroom and the rest clean without off odors

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel location and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Thomas Root More 

Dayton, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great hotel and room. Still in renovation, but was pleasant and clean. Trouble when room next door played music at 3am. Sounded like they were in our room. Could also hear normal voice levels through the walls.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry about the disturbance you endured in the very early morning. We look forward to serving you again the next time your travels bring you to the Chicago area. Sincerely, Thomas Root More 

Zimmerman, Minnesota
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment I stepped up to the reception counter I felt like I was special and appreciated. The room was comfortable and easy to work in. The manager's reception had a wonderful variety of snacks and the free drink selection was the best I have found at any hotel. Breakfast had lots of choices and the "made to order"... More 

Was this review helpful? Yes
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us! We are honored to have your recommendation and look forward to serving you again the next time your travels bring you to the Chicago area! Sincerely, Thomas Root More 

Palm City, Florida
Top Contributor
83 reviews 83 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

It is the perfect location for the city. We stayed in a corner room which was great. I understand that they are doing a needed remodel. The concierge was wonderful at recommending a segway tour of the city. The managers reception and breakfast were great and catered to gluten free. We ordered in a wonderful pizza after reception hours.

Was this review helpful? Yes
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us. We are delighted to hear our concierge was able to recommend the very popular Segway tour. We look forward to serving you again the next time your travels bring you to the Chicago area. Sincerely, Thomas Root More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This Embassy Suites is going through a massive remodeling project. Had the opportunity to stay in a newly remodeled room and it was gorgeous. So clean and up-to-date! Had an issue because we booked a premium suite, but that option should not have been available due to the remodeling of the hotel, but the hotel staff tried to accommodate and... More 

Was this review helpful? Yes 2
Thomas R, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to share your experience with us. Our breakfast staff are thrilled to hear the positive feedback! We are honored to have your recommendation and look forward to serving you again. Sincerely, Thomas Root More 

Ann Arbor, Michigan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is the only place I stay when I'm in Chicago. I visit every year and this was my 4th year I believe. I will start with the positives. The hotel was nice and clean. The front desk staff are very helpful and courteous. I love when visit and see that familiar faces. I'm always greeted with a warm... More 

Was this review helpful? Yes 1
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. It is through thoughtful feedback from guest such as yourself that we can continue to improve the service that we provide. I would love the opportunity to Make It Right for you. If you would be so kind to... More 

1 review
1 of 5 stars Reviewed 1 week ago

If u are just staying downtown then this is the place for cost/location....but can't swim (TOO COLD... BE BETTER OFF SWIMMING IN THE LAKE) also there was a huge fight with gentlemen I assume worked for the building as nothing was done after there brawl... Overall I would say if u have a family and are looking to stay downtown... More 

Was this review helpful? Yes
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a survey in regards to your most recent visit with us. I would like to address the concerns that you had in regards to your stay with us. First off I apologize for the fact that the pool temperature was not to your liking, we do all that we can... More 

Argyle
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is an awesome, friendly and clean hotel. All the employees are very nice and helpful. The breakfast is so AWESOME and they have a 2 hour window for all u can drink alcohol and appetizer. The rooms are very nice and roomy. The towels to dry off after showering are like beach towels. The lil shampoo, lotion and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. We are thrilled to hear that you found us to be an "AWESOME Place to stay". We look forward to hosting many more visits of your to downtown Chicago! Sincerely, Courtney Davis More 

Las Cruces, New Mexico
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Two blocks from the Mag Mile and quick access to the Loop. Great amenities for the business traveler - made to order breakfast included in the stay, manager's reception, pool/fitness center. Spacious and quiet suites. Will return.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Courtney D, Front Office Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a survey in regards to your most recent visit with us. We are thrilled to learn that you found our amenities to be great. We look forward to hosting you upon your return visit to downtown Chicago. Sincerely, Courtney Davis More 

Coralville, Iowa, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Although they are in the final stages of renovation, my room was extremely quiet (as quiet as it can get in downtown Chicago) and the staff was very friendly and helpful. Will stay again my next visit

Was this review helpful? Yes 1
Thomas R, Manager at Embassy Suites Hotel Chicago Downtown Lakefront, responded to this review

Hello and thank you for taking the time to complete a review in regards to your most recent stay with us. Our staff look forward to these positive remarks and we can't wait to serve you again the next time your travels bring you to Chicago. Sincerely, Thomas Root More 

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Hotel Summarization (Beta)

What travelers say

  • Navy pier(58)
  • Free breakfast(19)
  • Great location(16)
  • Very nice(15)
  • Long lines(13)
  • Michigan avenue(10)
  • Magnificent mile(7)
  • Happy Hour(5)
  • Grocery store(3)
  • Valet parking(3)

Additional Information about Embassy Suites Hotel Chicago Downtown Lakefront

Address: 511 North Columbus Drive, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Chicago Downtown Lakefront 3.5*
Number of rooms: 455
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites
Hotel Style:
#50 Business Hotel in Chicago
#64 Family Hotel in Chicago
#66 Romantic Hotel in Chicago

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