My wife and I stayed at this Embassy Suites for one night while attending our reunion in Chicago. We arrived about a half hour before check-in and did not get a room until about 45 minutes after check-in time. They gave us a nice room on the top floor so I guess I can't complain. The complimentary happy hour was... more

Stayed at this hotel for a conference in late Oct 2009. I have some experiences to share: 1. This hotel has extremely bad cell reception throughout. My colleagues and I can't hear each other when calling from each other''s room, or calling from lobby to the rooms. I nicely pointed out this problem to the front desk supervisor ( no... more

We stayed here for a few nights on a family trip to Chicago. This hotel is in a great location - only a few blocks from Navy Pier and Michigan Avenue. The rooms were nice and clean - nothing special. The waits for food and the cocktail reception could be really long with people grabbing tables as quick as possible.... more

While traveling on business as a meeting planner, upon checking in, the extremely rude front desk said my pre-paid reservation for 4 nights had been cancelled by Orbitz.. After an hour of negotiations, that proved not to be true and we were given a smoking room because they said that's all they had (after they told us the hotel was... more

I had probably the worst hotel experience ever here. Before I even checked in, my carryon bag with everything I needed most was stolen from the bell closet and no one there really seemed to take it seriously. Early when I had moved some things in and out of the bag while accompanied by a bellman, everything seemed fine until... more

My cousin and I stayed here for 2 nights and had a great experience. This is a really nice property in a fab location - Navy Pier and the Magnificent Mile are both within walking distance. The hotel itself is atrium-style with a glass ceiling, so it feels really open and airy, which I liked. The room itself was really... more

Outstanding hotel - recently remodeled, friendly staff, delicious breakfast, great location (many rooms have view of Lake Michigan). Front desk staff very helpful in extending reservation for an additional night. Breakfast staff & mini mart staff very helpful and friendly. Conveniently located within short walk to Magnificent Mile & Navy Pier. Chicago trolley stop next to hotel. more

I stayed at the Embassy Suites in August of 2009. It was TERRIBLE! What could go wrong it did. At checkout they compensated me for some of it, and assured me that my next visit in Sept would be better. I decided to give it one more try, and it was WONDERFUL. I was told that only a handful of... more

Embassy Suites was definitely ideal for families with small children. The location of the hotel to the Magnificent Mile and Navy Pier couldn't have been better. We knew the kids, age 3 and 5, wouldn't be up for walking too much which is why this hotel was chosen. The complimentary made-to-order breakfast was great. We saved so much money on... more