My visit to the W City Center was a noticeable improvement over staying at a competing, similarly priced property in the Loop last year. My room had fresher decor and was better maintained. Eden Bernal at the consierge desk was able to provide recommendations for a river tour and set us up with a reservation in spite of my aunt... More

Laurelin Hefter was very helpful and communcated with me several times during the week prior to our stay. She also gave us a wonderful sushi recommendation for Ai!! It was delicious. If you stay here you HAVE TO walk to Lou Mitchell's on W. Jackson (?) for breakfast. The W staff suggested it and it was probably the best part... More

I love this place. The service is amazing. I downloaded The W app on my iPhone before I checked in for the hell of it not sure if I'd ever use it at all. One day we were at Navy Pier finishing up a drink a couple of hours before we wanted to do dinner. Through the app I requested... More

Laurelin Hefter and her talented staff left me and my girlfriend completely blown away with their hospitality and knowledge or the surrounding area and venues. I highly recommend their staff to be official tour guides for people looking for a hip and fun weekend. Hotel was clean and great location. Good job all around. Thanks Wayne Morris, Orlando FL More

The W Hotel Chicago City is a beautiful hotel that elegantly combines the architecture of the city with the modern aesthetic of the W brand, as seen most vividly in the hotel's lobby. The hotel is perfectly situated within walking distance of the Sears (Willis) Tower, the Art Institute, and other great attractions. The staff was incredibly helpful and friendly...... More

I've stayed at this W before and like the property and the location very much. Nothing, however, compares to the incredible service of Eden the Concierge. for a number of weeks in advance of my trip she helped me arrange for many fun activities. She made me feel like aVIP from the moment I wrote the first email - generally... More

We stayed at the W Chicago City Center in April and brought our dog along. We enjoyed the location, amenties and signature cocktails and the dog enjoyed a warm welcome from the staff - especially the concierge tk karadzovski - who took her on walks when we were out all day. If you're looking for a dog friendly place to... More

We stayed at this hotel because it was a few blocks from the venue of a family event. We weren't expecting the atmosphere of pink and purple lighting, scented lobby, and modernist features. All of that was kind of fun, but we didn't spend enough time in the public areas for them to matter. The room was well fitted out... More

I stay here almost every week and truly feel that this hotel is a home away from home. TK has recommended great restaurants and helped make reservations for my colleagues and I. Allen has provided unparalleled customer service on a weekly basis and always makes me feel welcome. I look forward to continuing to stay here. Thanks! More