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All 166 Chicago hotels »

W Chicago - City Center

4.0 of 5
172 West Adams at LaSalle, Chicago, IL 60603
Hotel amenities
Special offer
40% Off Your 2nd Night
Ranked #43 of 166 hotels in Chicago
4.0 of 5 stars 589 Reviews
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589 reviews from our community

What travelers say about this hotel
  • Room service(13)
  • Very nice(11)
  • Great location(7)
  • Loud music(5)
  • Next time(5)
  • Reception desk(4)
  • Valet parking(4)
  • Ipod dock(4)
  • Lobby area(3)
  • Acura car(3)
Traveler rating
    235
    161
    79
    60
    54
Only show reviews for Family (28) | Couples (150) | Business (233)
Date Rating
Allen L
Chicago, Illinois
1 review
1 of 5 stars Reviewed January 30, 2012

I called the front desk about a week ago trying to get more information about your slow season rates because my computer was down, it was late night and no one answered the phone .I thought maybe I had the wrong number so I called again and still no answer. The phones should be answered in a timely fashion . More

Was this review helpful? Yes
Talent Member, Director of Welcome Office at W Chicago - City Center, responded to this review
February 1, 2012

Thank you for your comments. We are looking into why the phones were not answered in a timely manner and could use your help in figuring what time you were calling the hotel. We would hate to see you discouraged and wish to provide you with the best service possible. Please contact me directly at 312-917-5672. Best, Brian Herro- Director... More

Will H
Wausau, Wisconsin
2 reviews
2 helpful votes
4 of 5 stars Reviewed January 24, 2012
1
person found this review helpful

Had a wonderful weekend at the W City Center. The hotel itself is very nice with just the right amount of traffic and buzz for a weekend in the city, it's not super busy but not super dead. However, keep in mind you're in the financial district so it's a short car or cab ride away to some of the... More

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Britt B
Milwaukee, Wisconsin
Contributor
16 reviews
16 helpful votes
4 of 5 stars Reviewed January 22, 2012
1
person found this review helpful

My friend came into town and we decided to go to Chicago for the weekend. She was able to get us a discount from work, so it's hard to comment on the value. The street in front of the hotel was under construction so it was hard to pull up to the front and drop off bags (we weren't parking... More

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Bgswm1
New York City, New York
Contributor
11 reviews
3 of 5 stars Reviewed January 21, 2012

If that is what you are going for, then it is ok, but otherwise I highly recommend looking elsewhere. The service is good and the beds are comfortable (like all W's) but the ambiance just isn't that cool anymore. More

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Talent Member, Director of Operations at W Chicago - City Center, responded to this review
January 25, 2012

Thank you for staying with us at the W Chicago City Center and for sharing your feedback. I was disappointed to learn that you were not completely wowed by our property. Should you have any additional comments please do not hesitate to contact us directly. Hopefully we will be able to welcome you back. Kind regards, Alejandra Romero, Director of... More

Livewatulove
Chicago, Illinois
Reviewer
4 reviews
4 of 5 stars Reviewed January 15, 2012

After dinning in IPO a few months ago a couple girlfriends and I decided to give the hotel a shot for a weekend get away. Upon check in the front desk agent Amanda welcomed us with a warm welcome and gave an in depth rundown of what the hotel has to offer. It was nice to actually feel welcomed during... More

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ychae
Madison, Wisconsin
1 review
5 of 5 stars Reviewed January 15, 2012

I visited Chicago to spend some time with my boyfriend on Christmas day which was also our anniversary. We stayed at W hotel in Chicago city center for two nights, and it was more than satisfactory! Not only I liked the neat, clean, modern decor and warm atmosphere of "spectacular" king bedroom, but also the service was great. I emailed... More

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cambroclt
Charlotte, North Carolina
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed January 15, 2012

stayed at the W for a wedding offsite and truly enjoyed my time! Lobby bar was great, they should not let people entere through the bar door to the street, but rather keep guests going in and out through the hotel main entrance. Room was very small but cute, figured out that most rooms are different in size to one... More

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purplehatartist
Chicago, Illinois
Senior Contributor
32 reviews
15 helpful votes
4 of 5 stars Reviewed January 14, 2012

We have stayed here before, but it's been about 3 years. I've always enjoyed the modern, hip vibe of this hotel, even though I'm a senior citizen. They have done some remodeling and updating since our last visit, and it was fun to check out the new decor. Our room was a "spectacular" room, and it was nice, but it... More

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Jonathan M
New York City, New York
1 review
5 of 5 stars Reviewed January 10, 2012

I travel to Chicago for work frequently, and I needed to return on short notice. My typical hotel was booked, so my assistant booked me at the W on West Adams. I was pleasantly surprised by not only the convenient location but attentive staff. Upon checking in, I stopped at the concierge to get restaurant ideas for any new places... More

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fred o
Chicago, Illinois
1 review
1 helpful vote
2 of 5 stars Reviewed January 6, 2012
1
person found this review helpful

I'm always put off by by hidden charges. I'm even more put off by hidden charges that only pop up only after I have made my non refundable reservation. I got a room at the W for NYE because I was going to a NYE party at Navy Pier. To my surprise when i arrived for check in I was... More

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W Chicago - City Center Also Known As

  • w Chicago City Center
  • w Hotel Chicago
  • w Hotels Chicago
  • w Chicago
Address: 172 West Adams at LaSalle, Chicago, IL 60603

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W Chicago - City Center
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