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W Chicago - City Center

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172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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W Chicago - City Center
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1,812 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lexington, Illinois
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed 2 nights with my husband and son at W Chicago City Center and was not impressed. A week prior to check-in, we had been guaranteed over the phone a room with 2 beds for an understandable $50/night up-charge due to switching room types. When we checked in, we were informed that no double bed rooms were available and... More 

Was this review helpful? Yes
New York, New York, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very satisfying stay. I was running late coming back to the hotel to check out and had no problem checking out at 4:30pm, 30 minutes past my 4pm late check out. The staff was extremely accommodating with no questions asked. Shout out to Kelly Frank for making the check out process a breeze. The gym was also super clean and... More 

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

How wonderful to hear the details of your great stay! Additionally thank you for taking the time to recognize Kelly's OUTSTANDING whatever/whenever service. She has is a valuable member of our team and I will make sure to share your comments Hope to see you back soon! Jaclyn C. More 

Atlantic City, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 2 days ago NEW

It's a great location. You can walk to almost every attraction, shopping area, and to just relax. We enjoyed the indoor pool and workout room. The room decor n hotel lobby decor are lovely. The staff was friendly n courteous.

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Thank you for all of your kind words regarding our location and talent [staff] at the hotel! We are simply glowing that you felt so comfortable. Please let us know when your travels bring you back to W Chicago City Center and we will make sure to have your bed extra cozy and comfy for you! See you soon and... More 

1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

It was comfortable stay but the room was tiny. Even smaller than New york's tiniest rooms. One Morning there was no coffee, another morning there were no newspapers;( but the stuff is awesome, very friendly and helpful.

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Hello there! I want to thank you for taking the time to share your thoughts. While I am happy to hear that the staff's stellar customer service exceeded your expectations, I am so disappointed that you were uninspired by the size of your room. As you may know W Chicago City Center is a historic property. Given the 1920's architecture... More 

Senior Contributor
26 reviews 26 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located right in the city center with easy access to River North and West Loop areas. Our first night we were given room 817 however, this room is right by the subway and there was some construction going on so we had problems sleeping. However, we called the next morning and (I believe the front desk lady's... More 

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Jac C, Executive Insider at W Chicago - City Center, responded to this review

Hello there! What a pleasure it was to see your review of your recent stay with us. I do want to apologize that your original room was not to your liking. It must have been very discouraging to have been disturbed by the noise of the El Train during your first evening here. On the flip side--I’m so glad Rose... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent!! Special recognition to Humberto Cruz and Eden. The hotel's location is great for all major attractions and restaurants and ideal for walking without the need of taking a taxi. Major CTA lines aré readily available. Beautiful City!!!!

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Thank you for the wonderful review! We are so happy to hear the location, service and talent [employees] made an impact on your stay with us! I will make sure to share your positive feedback with Humberto and Eden--and the entire hotel! We look forward to welcoming you back soon. See you soon and thanks again for the kind words!... More 

Glen Ellyn, Illinois
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our stay at the W exceeded all of our expectations. The caring and attentive attitude of the staff is unlike anything we have ever experienced! This will be our number one hotel choice always! Jaclyn Costello and the rest of the W staff customized our weekend from an incredible room to suggestions for activities and making reservations. The staff at... More 

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Hi again, Joanna! WOW—I just got through reading your review and I can’t even express how happy I was to be a part of Elly’s 17th birthday. I also can’t think of anyone more deserving of the magical stay that you both had with us. I am not exaggerating when I say your kind words are radiating though the W... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have stayed at this property before which means I settled in for my 5 nights quickly. From the happy team at the entrance to the friendly and efficient check in team to the wonderfully knowledgable and obliging Eden at the concierge service this W will make your stay a pleasure. Will be back and recommend.

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Thank you for sharing your feedback on your recent visit! As a business traveler, we know you have many options when choosing a hotel and we are so fortunate to have your loyalty. We understand how important it is to feel welcomed when you are on the road and delighted to hear that Eden has helped you get to know... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First of all the W Hotel Chain is probably my favorite hotel chain. The the W Chicago City Center is keeping up that tradition. This is not your cookie cutter "W", its a revival of a classic architectural building and they have revived it with a modern vibe while keeping the classic architectural details, which I love. This was the... More 

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Hello and thank you! Your kind words are radiating though the W Chicago City Center! We are so flattered you would take the time to acknowledge so many details about your escape with us, including each of the Talent who left an impression on you. It is so refreshing that you appreciated our Talent's attention to detail and efforts to... More 

Senior Contributor
35 reviews 35 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is gorgeous. The lobby, with its bizarrely huge lamps and disco ball, really sets the stage for a different experience. Complimentary beverages and snacks by the concierge is appreciated after a long day of traveling. The hotel is in a great location, right in the financial district. It makes it very easy to get around Chicago. The beds... More 

Was this review helpful? Yes
Jac C, Executive Insider at W Chicago - City Center, responded to this review

We love the location and vibe as well! How nice of you to take the time to share your thoughts with us and your fellow travelers! We hope we can welcome you back to Chicago soon and we appreciate the kind words regarding your recent visit! Till next time! Jaclyn C. More 

Hotel Review Summarization

What travelers say

  • Room service(23)
  • Very nice(14)
  • Great location(14)
  • Concierge desk(9)
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