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W Chicago - City Center

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172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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W Chicago - City Center
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1,888 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel has a great location. The train station is just across the street and Willis Tower was just a block away. The hotel has a very modern feel and great interior design. I was blown away with the ceiling decor in the main lobby. The room was good sized for a typical downtown hotel and the bathroom was well... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel is beautiful and comfortable. Check out the ceiling decor when you walk in. The best part of our experience was the friendly staff and the excellent service. Everyone was helpful and made us feel very comfortable. Eden, the Concierge, reached out a few days before to make sure we had what we needed for our trip and arranged... More 

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Clarksville, Tennessee
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Upon first glance the hotel was beautiful. The lobby is definitely attractive, and the desk staff was friendly. We had some initial problems with our key not working, and had to make a trip down to the lobby to get it properly activated. We had our bags held while our room was being ready for check in, and when the... More 

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New York City, New York
1 review
2 of 5 stars Reviewed 5 days ago NEW

Well,they had a fire in the hotel which forced me to evacuate my room at 3:00 in the morning and the hotel did nothing to make up for it. Well, when I inquired, I was informed that I would be treated much better the next time I stayed at a higher price point. Great place to stay. Awesome customer service.... More 

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5 of 5 stars Reviewed 1 week ago NEW

This hotel was so awesome. I almost felt under dressed to be walking around in such a sleek lobby. It was absolutely gorgeous. Our room overlooked the city, while the other side over looked the lake and Navy pier.Great location for touring the city, Its a pretty central spot, and there is alway UBER. We had a great stay here.

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Arlington, Virginia
Level Contributor
119 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was here for one night on a work trip. The location is great -- just around the corner from the train to/from Midway. I checked in early and Kelly at the front desk was very friendly and professional. The room was directly across from the elevator, which was quite noisy for a short while in the middle of the... More 

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Toronto, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Having never been to Chicago, we really relied upon the concierge, Eden Bernal, to arrange things and make recommendations. She was always attentive, helpful, and genuinely concerned to make sure that we were having a good time. I cannot say enough good things about her. All of the hotel staff was excellent, but she went above and beyond.

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Calgary, Canada
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at W from July 22 - 26 and our experience was very positive. All of the staff were very friendly and accommodating from the folks behind the bar to Jose Valle who very graciously agreed to help us with a left behind item. I can understand why some have commented on the rooms being small,... More 

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Moon Twp
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Decor,staff,Rooms were all exceptional. Friendly Concierge Eden helped us with restaurant reservations!! Prompt service .Very conveniently located in Chicago downtown .cabs were easily available at anytime.would definitely stay here next time!

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5 of 5 stars Reviewed 1 week ago

Chicago was a central place to have a surprise 50th for my hubby and I've stayed at the W for work many times. Its one of my favorite hotels (not just Chicago), so it was easy to pick this as our group's hotel choice. Everyone was extremely helpful and friendly--making our group reservation and experience fantastic! Eden, the concierge staff... More 

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Hotel Review Summarization

What travelers say

  • Room service(23)
  • Very nice(14)
  • Great location(14)
  • Concierge desk(9)
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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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