I love this place. The service is amazing. I downloaded The W app on my iPhone before I checked in for the hell of it not sure if I'd ever use it at all. One day we were at Navy Pier finishing up a drink a couple of hours before we wanted to do dinner. Through the app I requested... More

Laurelin Hefter and her talented staff left me and my girlfriend completely blown away with their hospitality and knowledge or the surrounding area and venues. I highly recommend their staff to be official tour guides for people looking for a hip and fun weekend. Hotel was clean and great location. Good job all around. Thanks Wayne Morris, Orlando FL More

The W Hotel Chicago City is a beautiful hotel that elegantly combines the architecture of the city with the modern aesthetic of the W brand, as seen most vividly in the hotel's lobby. The hotel is perfectly situated within walking distance of the Sears (Willis) Tower, the Art Institute, and other great attractions. The staff was incredibly helpful and friendly...... More

I've stayed at this W before and like the property and the location very much. Nothing, however, compares to the incredible service of Eden the Concierge. for a number of weeks in advance of my trip she helped me arrange for many fun activities. She made me feel like aVIP from the moment I wrote the first email - generally... More

We stayed at the W Chicago City Center in April and brought our dog along. We enjoyed the location, amenties and signature cocktails and the dog enjoyed a warm welcome from the staff - especially the concierge tk karadzovski - who took her on walks when we were out all day. If you're looking for a dog friendly place to... More

We stayed at this hotel because it was a few blocks from the venue of a family event. We weren't expecting the atmosphere of pink and purple lighting, scented lobby, and modernist features. All of that was kind of fun, but we didn't spend enough time in the public areas for them to matter. The room was well fitted out... More

I stay here almost every week and truly feel that this hotel is a home away from home. TK has recommended great restaurants and helped make reservations for my colleagues and I. Allen has provided unparalleled customer service on a weekly basis and always makes me feel welcome. I look forward to continuing to stay here. Thanks! More

I recently stayed at the W for business a couple of days ago. Upon driving up to the hotel, the valet service just stared at me in the car. Watched me unload the car and walk around and not until I begin to walk in the front doors offered me a valet ticket. In addition, the valet person couldn't event... More

I spent five nights here while on a business trip. The first four nights I spent in a room facing the alley way on the southern part of the building, where I was awakened at ~4:30 am each morning by the trash trucks emptying the dumpsters from the various businesses. If you are a light sleeper, I would recommend you... More