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All 169 Chicago hotels

W Chicago - City Center

4.0 of 5 Hotel   |   172 West Adams at LaSalle, Chicago, IL 60603 (The Loop)
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Ranked #62 of 169 hotels in Chicago
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4 of 5 stars reviewed today
Limburgian Amsterdam, The Netherlands
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1,554 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
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Amsterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed today NEW

A trendy hotel in downtown Chicago. When you enter the dark lobby the reception desk is hidden in the back. They have a big disco ball hanging on the ceiling which sheds spotty lights all over. That is tacky. The room is spacious and comfortable. I really like the iPod docking station. The closet was really small but on the... More

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Holland, Michigan
Top Contributor
90 reviews 90 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed today NEW

Location is good for Willis Tower, and Art Institute. The front desk was not especially friendly or helpful. The Vallet service was excellent! Our room was very nice and larger than average. I had forgotten that W provides no coffee in the rooms. When I asked whey, they said that there are very few coffee drinkers. They said that coffee... More

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The Hague, The Netherlands
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

In July I spent 4 nights in W-Hotel in Chicago ( Centre). It was absolutely great. Well located. Modern stylish decorated. Excellent service. Rooms does have all comfort. Took double, so slept well dealing with jet lag. When I arrived I could watch second half Brasil-Netherlands. Important for a Dutchman. Woke up by the noise of the trains of the... More

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Fort Worth, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Enjoying my time at the W Chicago City Center. Make sure you request a high room as the train is close by and if you are a light sleeper then it might keep you awake. Staff is super friendly and hotel is right in the middle of things. You can eat in the hotel and also at the bar. Close... More

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Orlando, Florida
Top Contributor
77 reviews 77 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love the swank feel, excellent service and clean rooms of the W Chicago - City Center. I spent three great nights. The lobby is trendy and feels good. The staff is awesome, friendly, helpful. I also enjoyed the hotel bar. Great cocktails. If you have business in downtown Chicago, or are a tourist, I definitely recommend the W Chicago... More

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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

The staff at the W were really friendly-- Eden, who we all know is great according to the rest of these reviews really knows the city, was well-connected and was able to give us some fabulous recommendations. At the same time, Erwin at the front desk was really great, and took the quality of our three-day stay up to the... More

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WCCsv, Executive Office at W Chicago - City Center, responded to this review

Hello and thank you for the review. Wishing you countless years of happiness...thank you for celebrating your anniversary with us, we hope to wow you again on your next trip to Chicago! Thanks again -we'll see you next time! Sonia S. More

NYC
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

All was great. Eden at the concierge desk was awesome - she hooked us up with resies for an architecture boat tour and gave us a secret in to Yolk (which is PERFECT for a pre-boat ride breakfast). I liked her b/c she emailed me ahead of time and asked if I needed any help. I would have never approached... More

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WCCsv, Executive Office at W Chicago - City Center, responded to this review

Thank you for the feedback! Happy to know that your escape with us (boat tour included) was PERFECT! Do check out our website when you return to Chicago to check on our packages and try different room types. Thanks again for the review! Warm regards, Sonia S. Executive Office More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My friends and I were staying at the W Chicago City Center for the Rock and Roll half marathon last month and before I even arrived at the Hotel Eden Bernal contacted me to see if there was anything I would need while I was in Chicago. Now keep in mind I had never met Eden prior to this visit... More

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WCCsv, Executive Office at W Chicago - City Center, responded to this review

Hello and thank you! We are thrilled to know that you enjoyed your stay and agree Eden is awesome -we are so lucky to have her on our team! Please come back and escape with us again -we value your loyalty to Starwood Hotels and W Hotels of Chicago. Cheers, Sonia S. Executive Office More

Toronto, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was well over priced for really poor service. $400 per night for 2 people. The hotel had two weddings on during our stay, this resulted in the hotel being too busy for it to cope with offering a level of service that was acceptable. The $400 per night gets you a tiny room with very limited view, no... More

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WCCsv, Executive Office at W Chicago - City Center, responded to this review

Thank you for your feedback. Please know I am disappointed to learn of your experience but appreciate you taking the time to share your comments. Please accept my apologies for the challenges you encountered, know that this is not the norm. Hopefully we will welcome you back soon, if so please contact me direct so I can personally ensure your... More

Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I was in Chicago for a wedding and this was the hotel that was booked for me by my date. The young man who checked me in was unfortunately, a bit rude and tarnished the experience right off the bat. My room was so incredibly small and had no view except for the air conditioning units and the fire escape... More

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WCCsv, Executive Office at W Chicago - City Center, responded to this review

Hello and thank you for taking the time to share your feedback on your W Chicago City Center experience. I am sorry we missed the opportunity to wow you -please contact me directly on your next Chicago and I will ensure a smooth stay in a more comfortable room Thanks again for the review. Sincerely, Sonia S. Executive Office More

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(14)
  • Very nice(14)
  • Concierge desk(10)
  • Acura car(3)
  • Next time(3)

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago - City Center 4*
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#17 Spa Hotel in Chicago #31 Luxury Hotel in Chicago #50 Romantic Hotel in Chicago #56 Business Hotel in Chicago #59 Family Hotel in Chicago
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Official Description (provided by the hotel)
Welcome to that toddlin' town. Set in the middle of the famed Chicago Loop, W Chicago - City Center is close to the Willis Tower, the Chicago Art Institute, Millennium Park, and the theater district. ... more   less 
Number of rooms
369

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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