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W Chicago - City Center

4.0 of 5 172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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W Chicago - City Center
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1,675 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Louis, Missouri
Top Contributor
56 reviews 56 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed yesterday NEW

.????? "W" Probably the worst hotel stay experience I have had in recent memory. The room was the smallest room I've stayed in....reported as the "Luxury room" on the web site with Shower/tub(lie) King bed (true), which took up almost entire room. No room for lugguage to be placed and only room for a single person to move about the... More 

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London
Top Contributor
154 reviews 154 reviews
48 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel has all the W styling, including glitter ball in the lobby, and such like. However, while the room that I had was a decent size, it was pretty basically furnished, and not that comfortable. Also, my room was on a higher floor, but looking into the courtyard - and surprisingly noisy. There is a little gym, which is... More 

Was this review helpful? Yes 2
San Francisco, California, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I've been staying at the W City Center almost every week for the past 8 months, and I now refuse to stay anywhere else when I'm in Chicago. The main reason for my infatuation with this place is the amazing team that works there. I have had the opportunity to get to know many of them during my stay, and... More 

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Senior Contributor
26 reviews 26 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The W has that certain vibe that regular chain hotels just don't have. From the check in experience, (Melissa) was exceptionally friendly, to fresh apples and hot chocolate/coffee out. The bar is lively and fun and the food was pretty darn good too. The prices are what you would expect for a city center hotel. The room was clean and... More 

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Carrollton, Texas, United States
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

Close to all the action in the business center of Chicago. Rooms are large (upgraded due to SPG Platinum status) and clean. Nice bathrooms. Good room service. Friendly staff. Edgy and modern. Large TV's. Room was near train tracks, but noise was tolerable.

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Jac C, Executive Insider at W Chicago - City Center, responded to this review

Thank you for your great feedback! I'm so happy to hear that you enjoyed our hotel and our service. I appreciate you taking the time to share your feedback. Next time you are in Chicago please contact us direct as we would like to assign your room to a quiet area of the hotel. Thanks again! Jaclyn C. More 

Santa Monica, California
Top Contributor
59 reviews 59 reviews
43 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for a radiology conference in December. The rate was discounted significantly for the conference, which was great. The W vibe is pretty consistent with other locations, and the rooms are a bit on the small side (not unlike SF, for example). That said, they're comfortable and there's 1 free bottle of Dasani (the small Smart Water will... More 

Was this review helpful? Yes 1
Jac C, Executive Insider at W Chicago - City Center, responded to this review

Hello, We appreciate you taking the time to share your thoughts on your recent stay with us and are so glad you were able to take advantage of W Chicago City Center's fabulous location! The beauty of this hotel being housed in a 1920's historic building in the heart of downtown Chicago is that we have a full spectrum of... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

You can clearly feel that this is a refurbished old hotel, breakfast was lukewarm unfortunately and not very good (e.g. cold potatoes). Staff however, especially Eden, the concierge, is nice. She gave us great recommendations and is always willing to go the extra mile.

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Jac C, Executive Insider at W Chicago - City Center, responded to this review

Thank you for taking the time to share your experience! Although I was glad to see you enjoyed your stay, and that Eden was able to provide true 'insider' access, I was extremely disappointed to learn of your lack-luster breakfast. Please know that this is not the norm. Please don't hesitate to contact me direct next time you are in... More 

Montreal, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The design is dated. The hotel is noisy. The reception area and hallways are dark (I love subdued lighting, but this is like being in a bar). The rooms are small (although cozy enough). It is not that the bathrooms are small - they are minuscule: just enough room to either sit on the toilet bowl OR stand in front... More 

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Jac C, Executive Insider at W Chicago - City Center, responded to this review

I wanted to reach out to you to thank you for your feedback regarding your recent stay with us at W Chicago City Center. The lack-luster service you experienced is not acceptable at our hotel and I am quite embarrassed that you had so many challenges here. It must have been very frustrating to feel like you had no room... More 

Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is contemporary, nice location, excellent service, modern rooms , I would recommend this hotel. Close to landmarks like Phillips Tower (half block away), no too far from Millennium park ...

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Jac C, Executive Insider at W Chicago - City Center, responded to this review

We love the location and vibe as well! How nice of you to take the time to share your thoughts with us and your fellow travelers! We hope we can welcome you back to Chicago soon and we appreciate the kind words regarding your recent visit! Till next time! Jaclyn C. More 

Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

While I enjoyed the room layout and clean features, I was deeply disappointed by the slow, poor service. We waiting 20 minutes to check in and were then told that we couldnt have a late check out which is guaranteed as a Platinum member. I was also told that I would be charged for internet service which is normally free... More 

Was this review helpful? Yes 1
Jac C, Executive Insider at W Chicago - City Center, responded to this review

I wanted to reach out to you to thank you for your feedback regarding your December stay with us. The lack-luster service you experienced is not acceptable at our hotel and I am quite embarrassed that you had so many challenges here. As you may know Chicago was quite compressed with conventions during your stay, which creates restrictions with rates... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(14)
  • Very nice(14)
  • Concierge desk(10)
  • Next time(3)
  • Acura car(3)

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#18 Spa Hotel in Chicago
#36 Luxury Hotel in Chicago
#55 Romantic Hotel in Chicago
#56 Family Hotel in Chicago
#61 Business Hotel in Chicago

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