We stayed at the W for a friends wedding last month. Laurelin Hefter the concierge was fantastic - she booked us various dinner spots and went above and beyond with various things. We hung out in the bar downstairs the night we arrived with other people from the wedding and really enjoyed the atmosphere and the drinks. We will definitely... More

My husband and I are SPG platinum members and stay at SPG hotels all over, including several other W hotels. This stay did not disappoint. We were here for a bachelor/bachelorette weekend and they were very accommodating. The room was clean and bed was comfortable (one of the reasons we are SPG members). The hotel was conveniently located to everything.... More

Three couples visited Chicago for Mothers Day weekend and I choose this W Hotel due to previous positive experiences. All had a positive experience this time--the rooms were great, the staff is great and the W Hotels continue to have the greatest conceirge staff in the world. We worked with TK Karadzovski for our reservations and suggestions--she did a masterful... More

I'm from a southern hospitality driven city and it was my first time in Chicago. The service at this hotel no doubt WOWed me. The location was convenient - shopping, Millennium park, and attractions only a few blocks away or a 10 minute cab. Stephen, Erwin, and Front Desk director Ben were pleasant upon check-in. My flight was early and... More

I have always thought that W Hotels try a little too hard to be hip. The moment you enter, you’re bathed in signature W ambience; music and lighting reminiscent of a nightclub, unique furnishings in conversational groupings, and my personal favorite touch at Chicago City Center, candles. Lots of candles tucked around the lobby. I appreciate the attempt to not... More

First I must say the staff were always nice and friendly. However, as SPG members, this was not my first W stay, I had some expectations; which were not met. Rooms were old, and I do not think they were renovated recently. Beds' mattress are really soft, so you would expect backaches after your stay. I ordered room services, it... More

I stayed here in mid-April. I was expecting more given it was a W hotel. My room was a reasonable size, but my party had rooms which they said were very small. The room was a modern design, but resulted in no chair or dresser to unpack into. Is it nice enough, yes. Would I stay here again, no given... More

What a great surprise. We got a great deal on a hotel discount website, which convinced us to stay. Lobby is incredible. At night, they put up a disco ball, which makes it really fun and different. We are Starwood Preferred Guests and were upgraded to a king room, which was a nice corner unit. My only complaint (and this... More

This was my third trip to Chicago, and my first stay at the W Chicago - City Center. The ambiance is something not found at other hotels. Total awesomeness! My check-in time was the fastest I've ever had....under 3 minutes. The room itself was average size, extremely clean, super comfortable king size bed. Huge television. Very spacious bathroom and I... More