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W Chicago - City Center

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172 West Adams at LaSalle, Chicago, IL 60603
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Breakfast for 2 Included
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W Chicago - City Center
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W Chicago - City Center
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    1,891 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (385)
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    Philadelphia, PA
    Level Contributor
    244 reviews
    70 hotel reviews
    common_n_hotel_reviews_1bd8 95 helpful votes
    4 of 5 stars Reviewed yesterday NEW

    We were booked at this hotel for work meetings in Chicago, so I did not select it on my own. That being said, I was pleased with our stay. Despite being a "business trip" I traveled with my husband. The location was good and our room was HUGE. (Though a colleague had a much smaller room, from what she said).... More 

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    Toronto, Canada
    Level Contributor
    8 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 36 helpful votes
    5 of 5 stars Reviewed yesterday NEW

    Hi All! I just got back from Chicago. Stayed at the W Chicago city center. Front desk staff were very friendly and easy to talk to. WIFI is only available in public areas - unless you pay for it in your room OR!!!! **** sign up for their SPG loyalty program! you get free wifi in your room at no... More 

    Was this review helpful? Yes
    1 review
    5 of 5 stars Reviewed yesterday NEW

    Loved this hotel for its fantastic location, great architecture (it is Chicago) and friendly staff - Eden Bernal was particularly helpful with recommendations and tips about the city. Handy for the L and great as a launching point for sight-seeing.

    Was this review helpful? Yes
    Level Contributor
    19 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 22 helpful votes
    4 of 5 stars Reviewed 2 days ago NEW

    The hotel has a great location. The train station is just across the street and Willis Tower was just a block away. The hotel has a very modern feel and great interior design. I was blown away with the ceiling decor in the main lobby. The room was good sized for a typical downtown hotel and the bathroom was well... More 

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    1 review
    4 of 5 stars Reviewed 3 days ago NEW

    The hotel is beautiful and comfortable. Check out the ceiling decor when you walk in. The best part of our experience was the friendly staff and the excellent service. Everyone was helpful and made us feel very comfortable. Eden, the Concierge, reached out a few days before to make sure we had what we needed for our trip and arranged... More 

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    Clarksville, Tennessee
    Level Contributor
    11 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 3 days ago NEW

    Upon first glance the hotel was beautiful. The lobby is definitely attractive, and the desk staff was friendly. We had some initial problems with our key not working, and had to make a trip down to the lobby to get it properly activated. We had our bags held while our room was being ready for check in, and when the... More 

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    New York City, New York
    1 review
    2 of 5 stars Reviewed 6 days ago NEW

    Well,they had a fire in the hotel which forced me to evacuate my room at 3:00 in the morning and the hotel did nothing to make up for it. Well, when I inquired, I was informed that I would be treated much better the next time I stayed at a higher price point. Great place to stay. Awesome customer service.... More 

    Was this review helpful? Yes
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed 1 week ago

    This hotel was so awesome. I almost felt under dressed to be walking around in such a sleek lobby. It was absolutely gorgeous. Our room overlooked the city, while the other side over looked the lake and Navy pier.Great location for touring the city, Its a pretty central spot, and there is alway UBER. We had a great stay here.

    Was this review helpful? Yes 1
    Arlington, Virginia
    Level Contributor
    119 reviews
    42 hotel reviews
    common_n_hotel_reviews_1bd8 46 helpful votes
    3 of 5 stars Reviewed 1 week ago

    I was here for one night on a work trip. The location is great -- just around the corner from the train to/from Midway. I checked in early and Kelly at the front desk was very friendly and professional. The room was directly across from the elevator, which was quite noisy for a short while in the middle of the... More 

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    Toronto, Ontario, Canada
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 1 week ago

    Having never been to Chicago, we really relied upon the concierge, Eden Bernal, to arrange things and make recommendations. She was always attentive, helpful, and genuinely concerned to make sure that we were having a good time. I cannot say enough good things about her. All of the hotel staff was excellent, but she went above and beyond.

    Was this review helpful? Yes
    Jac C, Executive Insider at W Chicago - City Center, responded to this review

    My, what a FABULOUS review. We are so flattered you would take the time to acknowledge so many details about your escape with us, including how Eden and the rest of our talent [staff] left an impression on you. It is so refreshing that you appreciated her attention and efforts in making you feel special. We definitely agree with you,... More 

    Hotel Review Summarization

    What travelers say

    • Room service(23)
    • Very nice(14)
    • Great location(14)
    • Concierge desk(9)
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    Staying in Downtown / The Loop

    Neighborhood Profile
    Downtown / The Loop
    Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
    Questions? Get answers from hotel staff and past guests. Ask a question

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