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W Chicago - City Center

4.0 of 5 172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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W Chicago - City Center
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1,692 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

We just spent the weekend at the W and were pleased with the stay! Eden, from the concierge, upgraded our room as we were only in the city for the weekend! The room was gorgeous, bigger, and definitely exceeded our expectations in terms of comfort and the 'luxury' feel. The hotel in general has a grand setup - the Living... More 

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Somerset, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

The W City center is a great hotel. Eden, our concierge, was incredibly helpful! We were here for a weekend to celebrate our first anniversary and Eden helped us out every step of the way. The room was decorated just right with restaurant suggestions and brunch selections which matched our occasion perfectly! The location of the hotel is amazing and... More 

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Senior Contributor
34 reviews 34 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Self disclosure-older hotels are not my favorite. This one has some charm, but the room size is not competitive with newer hotels. The lobby is nice, with lots of nooks to sit and relax. Staff is very friendly and helpful. I'm here for a work event, but would not seek out this hotel again, it's just not right for what... More 

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New York City, New York
Top Contributor
97 reviews 97 reviews
13 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was located in a convenient area that was central to most of the must see attractions but still separated from the hustle and bustle. Like most W Hotels the hotel was hip & trendy and the room was clean, modern and comfortable. I would give it 5 stars except for the fact that there was nothing truly exceptional... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Room was comfortable and clean - but unfortunately I left a charger in the room! Fortunately, Omar Pereda made getting the item back to me a cinch. It was waiting for me at my office the very next morning! Great customer service!

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the W City Center in early November and the experience was lovely. Concierge Eden Bernal deserves special recognition for making my friends and I feel welcome and for answering all of our questions thoughtfully and thoroughly. I especially thank her for suggesting a delicious brunch at Yolk and ensuring we did not wait more than 5 minutes... More 

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Santa Monica, California
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel six times over the past two years. As a regular, I'm treated very well by the front desk and upgraded to a larger room. The bar has a great vibe, the restaurant is over-priced for the mediocre quality, and the rooms are average by W standards. It's close to work which is nice, but overall... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

I missed a flight from Chicago to Mpls and the W extended my check out time and while I was waiting for my uber I decided to grab a drink at the living room bar.. Very stressed out and looking to relax Jacob took care of me.. Recommend good dinner spots at the airport and helped me email uber to... More 

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Charlotte, North Carolina
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Like all W's, this one is a lot of fun. Funky and cool. The staff is amazing and very friendly. The rooms were a bit small but nice and for the city, the price and the location, this hotel is difficult to beat.

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New York City, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really enjoyed my time here. Not too much new territory to cover as most reviews rave about the location, room cleanliness, and the service. I'll confirm all three of those. For me, the staff at the front desk were spectacular. Very happy to spend a few minutes hearing how my day and travels went. While also being extremely efficient with... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(14)
  • Very nice(14)
  • Concierge desk(10)
  • Next time(3)
  • Acura car(3)

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#19 Spa Hotel in Chicago
#35 Luxury Hotel in Chicago
#54 Romantic Hotel in Chicago
#58 Family Hotel in Chicago
#64 Business Hotel in Chicago

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Bathroom (45)
Room/suite (144)
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Amenities (53)
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Wonderful Room (91)

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Room/suite (3)
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Other (7)
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