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W Chicago - City Center

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172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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1,851 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The location of the hotel really couldn't be better. You're in downtown near all the subways and walking distance to many attractions. The lobby of the hotel is stunning and design of the rooms are modern and nice. Unfortunately, our room looked out into an enclosure surrounded on all sides by buildings so high, sunlight did not shine through. So,... More 

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Ravenna, Ohio
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Hotel was great & Staff members were exceptional! Eden Bernal (concierge)...was especially helpful arranging a lovely room for Andrea & Ben.... champagne & chocolate dipped strawberries added a perfect romantic touch. ( They received a room upgrade since we are SPG Gold Members) Andrea & Ben were VERY satisfied with their visit to W Chicago- City Center! Thank you... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The W staff was immediately responsive to our needs and made out anniversary weekend one to remember. We were in 2 different suites across our 5 day stay. The Fantastic Suite was very nice, roomy, and elegant. For the weekend, we were moved to the WOW Suite which was phenomenal....beautiful decor, separate living area, 2 bathrooms, etc. Jaclyn Costello went... More 

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5 of 5 stars Reviewed 4 days ago NEW

Your concierge people Samantha and Fati We're very professional and sweet An excellent representatives of your Wonderful hotel Thank you Steven Novak Toynovak@gmail.com I'll come back again As a matter of fact, each and every employee We came across were wonderful as well

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Fort Lauderdale, Florida
Level Contributor
313 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Average Hotel, by the standards of the W brand. Have stayed in several. This place was "OK". Obviously and older building that had been somewhat renovated. First room was a disappointment...had a big mildew odor. They moved me to a second room that was much better. Great location in the downtown area. Was very quiet the day i slept late.... More 

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Peoria, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Loved this hotel. From the moment we walked in the front door, I felt special. The young lady that checked me in acknowledged my SPG status and treated me like royalty. She did an awesome job describing the hotel's features and ensuring I was assigned an upgraded room that exceeded my expectations. The room had the expected W amenities. Clean... More 

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Ann Arbor, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

Customer service provided by hotel's manager was appallingly rude. Rooms were small and worn appearing. Lastly, many services are closed in this area during the weekend since this is in the financial district.

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Cleveland, Ohio
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for 4 days and had a good overall experience. The best part of the stay was the service we received. Check in was great! Ahsaki Taylor helped us and was fantastic to work with. When she found out we were recently engaged she even sent a bottle of wine and chocolate covered strawberries to the room. Thanks... More 

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Hong Kong, China
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a fantastic hotel. They cater to you the minute that you walk in the door. The rooms could be a little bigger as they are very quaint. However, the beds were fantastic and the products provided were nice.

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Holly, Michigan
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited Chicago this past weekend June 19th-21st. Was able to check-in early with no problems into the W Chicago-City Center. Upon check-in from other reviews I knew that there were major complaints in regard to the size of the rooms. So I had to upgrade for additional cost per night in order to receive a bigger room. Ended up with... More 

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Hotel Review Summarization

What travelers say

  • Room service(23)
  • Very nice(14)
  • Great location(14)
  • Concierge desk(9)
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Neighborhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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