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W Chicago - City Center

4.0 of 5 172 West Adams at LaSalle, Chicago, IL 60603
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W Chicago - City Center
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W Chicago - City Center
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1,652 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel was beautiful and the employees were wonderful. I lost something precious to our family and they had emailed me before I even realized we had lost it. They are very honest and loyal to their customers.

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Denver, Colorado
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is stylish and has a great vibe. The rooms, however, are tiny. So small that I stubbed my toe trying to walk around the bed... black and blue and hard to walk for the rest of vacation. Internet access was also horrible, and tech support was less than helpful.

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Can you say customer service? W Center is all about customer service! They went above and beyond to make my family of seven women happy! Roll away bed...check, coffee in our room, check, change and upgrade due to small size room at no charge....check! Because we were a little inconvenienced by first given rooms without double beds, our gracious hotel... More

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san francisco
Top Contributor
109 reviews 109 reviews
45 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The room itself was great - a "Spectacular" Room, large very spacious with and equally large bathroom. The lighting was good, with lots of controls so you could have it bright for working and not so much at other times. Ample power outlets and a large work area. Where most hotel rooms nowadays have a coffee maker in the room,... More

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Senior Contributor
38 reviews 38 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

had a conference in this hotel for a couple of days. the first room i was offered was not good but the reception swiftly booked me into a much bigger room with all facilities, without cost. breakfast buffet was very american. trendy bar in the hotel.

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Littleton, Colorado, United States
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The staff is amazingly accommodating!! Concierge gave us tons of options and then helped us borrow it down. Engineering fixed a squeak we were hearing in 5 min after we called. Really great upbeat atmosphere and fun ambiance.

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2 reviews
5 of 5 stars Reviewed 1 week ago

My friend helped me set this up as a surprise engagement for my (now) fiancé. After he gratiously donated the points to secure a stay in a wonderful room, I reached out tithe concierge service to discuss the plan of proposing to my fiancé in on of the rooms. Eden was absolutely fantastic to work with because she was friendly,... More

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Boston, Massachusetts
Top Contributor
102 reviews 102 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

I pricelined this hotel last minute (1130pm) and showed up to crash at 4am after a long night out. While the lobby is nice and the staff was efficient (which is great) I was a little disappointed that after promising a late check-out at the front desk during check-in, no accommodations had been made. I didn't even realize it until... More

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel design is excellent, room is clean and quiet. Location is very convenient by walking distance, and metro is just nearby. Special thanks to hotel staff EDEN BERNAL , he is so helpful and help me a lot during my stay there.

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San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is everything you would expect from a W hotel: stylish and well-located. The gym too is excellent (one of the best I've seen in a hotel). However, I will take a moment here to rave about two of the staff members there Dante Jarrett, the Security Manager, and Kelly Rafferty. Their service was so superb, I sent them... More

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What travelers say

  • Room service(23)
  • Great location(14)
  • Very nice(14)
  • Concierge desk(10)
  • Next time(3)
  • Acura car(3)

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

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