Another incredible experience at the W city center. This is one of my favorite hotels not the least of which is because of TK Karadzovski. Since I spend approximately 150 plus nights a year in hotels I am somewhat jaded about service. TK undertands the needs of ntravelers and makes sure that the experience is always wonderful. More

We decided at the last minute to take a weekend trip to Chicago and didn't realize the NATO Summit would have such an impact on the city! Much to our delight, our experience was fantastic! The staff at the W were friendly, helpful and pleasant but one member stood out - Eden Bernal, the concierge, organized reservations and made suggestions... More

I have stayed at many Starwood properties including the St. Regis brand and this property was the best. What stands out the most - is the service of the concierage and the warm welcome from all the employees. We also were at the property over the NATO Summit weekend and we still managed to have a great time! More

Over the NATO Summit weekend in Chicago last weekend, I had business with a family from Wisconsin. We decided to meet at the W City Center hotel in downtown Chicago. I was concerned about reaching the hotel because of many road closures for security and safety of the delegate to the Summit. When I called the hotel the Conceige, Eden... More

After a week long business training near the O'Hare Airport, my fiancee flew up to Chicago to meet me and stay the weekend. We checked into the W Chicago - City Center and had a wonderful time. We were able to take the train one block from our hotel to anywhere in the city and the concierge (Eden Bernal) was... More

We stayed at the W for a weekend away. The valet parking was ok and check in was quick. At the end of our stay we realized the ck in person was clueless as we were charged for our parking although we had already paid for it (and a few other things.). The rooms are big, comfortable and have good... More

I flat out love this hotel. I was upgraded to a 2 bedroom 2 bath suite and enjoyed my time to the fullest. Great City location, great service and fun. Treat yourself and stay at the W Chicago City Center. More

This was a great hotel with great location and service especially from Eden (Concierge). The Acura experience was a bonus. They took us everywhere. I would recommend this hotel. More

Stayed for 4 nights on a recent business trip. Thought the hotel was very good. Very modern and quite stylish rooms. Very comfortable bed, and room and bathroom was kept spotlessly clean. Had room service breakfast a couple of times - food was delivered promptly and was of a very good standard - if a little expensive. Concierge team very... More