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All 167 Chicago hotels

W Chicago - City Center

4.0 of 5 Hotel   |   172 West Adams at LaSalle, Chicago, IL 60603 (The Loop)
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W Chicago - City Center
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77%
Ranked #59 of 167 hotels in Chicago
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Richard M Venice, Florida
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1,415 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Venice, Florida
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

GREAT STAFF AND SERVICE. SPECIAL COMPLIMENTS TO "BIG JOHN" & GABRIEL MAXIMO. Mr Maximo gave us assistance after we left. Fixed a problem we created, with real professionalism. BIG JOHN (welcome service) was a real great guy to meet. Proud of his job and city!! Everyone there was exceptional, from the doormen to the cooks and food! Thanks to one... More

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Dayton, Ohio
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

The reviews do not lie...the rooms are very, very small. Not just Chicago Loop small but even a little bit smaller. But the front desk staff was very upfront about it and even offered us a deal to upgrade but we decided we could tough it out with a little extra coziness for a weekend. The smallness of the room... More

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Madison, Wisconsin
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everyone was extremely nice and helpful. The room was very comfortable and there was a great vibe. In particular, security manager Dante Jarrett shipped my sweater that I left in the closet the next day. Very punctual and professional staff all around.

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Palm Harbor, Florida
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean room, comfortable bed. Room overlooked a dirty roof area. Bathroom was very small and for some reason there was a 2nd bathroom with a commode & sink - interesting for a room for 1 person. Lobby was lovely and staff very friendly and helpful. One complaint - my tub was rounded on the bottom making it difficult to stand... More

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Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 1 week ago

For our anniversary my fiancé wanted to get me out of the house for a night, and surprised me with a nights stay at the W. We have a bit of an innocent rivalry in that I'm a Marriott rewards member and he is a Starwood member--needless to say he was expecting me to convert by the end of our... More

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NYC, NY
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The concerige Eden Bernal recommended an amazing restaurant for me to have lunch. Her professionalism and customer service was outsstanding! If u ever need help pls def find Eden ! She will steer you in the right direction . Thanks Eden !

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New York City, New York
Top Contributor
51 reviews 51 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

This used to be a solid choice for service, ambiance and value. We previewed this hotel before booking a block of rooms for an event and in the end couldn't reconcile the experience with what the client needed. It was a bit of a surprise because we had a much more positive experience few years back with large group. The... More

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review

Thank you for the note. I do hope you give us another shot to restore your faith in our service and product. Please let me know if there is anything specific you would like to review offline and I would love to find a way to make it right! Thank you, Jessica Y. Marketing Manager More

New York City, New York
Top Contributor
51 reviews 51 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Sinks that clog up, showers with weak pressure, tiny bathrooms in small rooms (even if you get 500 Starwood points or free Wifi for their small size), coffee makers in rooms that are not a default but you have to ask for all make for an experience that no amount of very friendly & chatty staff (check-in and on the... More

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review

Thank you for the feedback on room 406. We thank you for relaying the information to us. While the historic nature of the building lends to a variety of room layouts, we would love to welcome you back and have you explore some of our upgraded room types. Please let us know if you return and we would love to... More

Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Let me start by saying that the staff here is phenomenal. Everyone went out of their way to make sure we were accommodated and they seemed genuinely happy in doing so. The rooms are small...the bathrooms...even smaller! But trendy/clean/comfortable nonetheless. Great location. All in all - lived up to our W standards!

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review

Thanks for the rave review! We are delighted to hear that you felt so welcome by our staff. We do have a variety of room types in the hotel given the historic nature of the building - we would love to show you an upgraded room type on your next visit! Let us know and we will be sure to... More

La Salle, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

We arrived in Chicago with our four grandchildren to let them experience the magic of the big city. Our first stop was our hotel, the W Chicago City Center. Can't describe the great reception and continued service we received at this hotel! Tyler at the front desk made checking in fun and engaged our grandkids in a way that made... More

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WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review

We are so honored to be apart of such a memorable weekend for you and your family! What a special time for you - thank you for letting us join in on the fun! Tyler and John will be so happy to hear they left such an impression on you and your family. We are delighted you were so comfortable... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(23)
  • Great location(14)
  • Very nice(14)
  • Concierge desk(10)
  • Acura car(3)
  • Next time(3)

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Romantic Hotel in Chicago
#31 Luxury Hotel in Chicago
#56 Family Hotel in Chicago
#62 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W Chicago - City Center 4*
Official Description (provided by the hotel):
Welcome to that toddlin' town. Set in the middle of the famed Chicago Loop, W Chicago - City Center is close to the Willis Tower, the Chicago Art Institute, Millennium Park, and the theater district. ... more   less 
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago - City Hotel
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
w Chicago

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